Boca Plaza Hotel

United States , Palm Beach Area - FL
BOCA RATON, 2901 North Federal Highway
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100 reviews shown

2/10

Poor

26 Mar 2026

Mary

Dirty,! Not worth the price. Id rate it a 3 on a scale of 100.!

Friends_and_family Family

4/10

Poor

25 Mar 2026

Mary K

We checked in just shy of 4 PM on 3/19. Lobby elevator was out so we were told to use the employee elevator. Dirty diaper found in the trash can under the sink. On 3/21 the employee elevator went out so we used the stairs for the rest of the stay. we had room 310.

Family

8/10

Excellent

24 Mar 2026

Stephen

Had to wait an extra hour to check in which was very inconvenient after traveling all day. The front desk seemed under staffed or just not there ever.

Partner

2/10

Poor

23 Mar 2026

Nicholas

Complete bait and switch. Place had a lovely lobby. Everywhere else on property was old, worn, unmaintained, and beyond filthy. For why they charged for two nights, there is 0 reason why the property should not be going through ongoing and routine maintenance. There are pics to prove. And, the location is in a residential area. So, the idea of ‘spring break’ pricing is not an excuse for such high prices when the place is nothing as it’s advertised pics show. I even had to fight the shower to actually shower. Stains on the pillow sheets. Looked like blood. Old, faulty furniture, still with assembly stickers on it. Soap scum and mystery hair in the shower and sink.

Friends

10/10

Exceptional

21 Mar 2026

michele

Was amazing

6/10

Pleasant

14 Mar 2026

Andrew

The pool was nice as was the tiki bar, although the pool could have been cleaned more often. One of our towels in the room had a hair on it so we had to request new ones. They really don't clean your room while you are there unless you specifically ask for something. The property is getting a little run down from what I remember last year. It seems they defer maintenance until absolutely necesssary. The look on our balcony door was barely functional and the screws holding the latch plate in plave were holding on for dear life. They were quick tp give replacement pool towels and parking passes so overall not bad. They just need to work on cleanliness and maintenance more.

Family_with_children

6/10

Pleasant

11 Mar 2026

Gair

Didn't have the bad experiences others had. Room on first floor in annex. Good dark curtain, hot water whenever, few insects. Neighbors quiet. Always at least one available parking spot.
Crazy online registration process. Loud bars on Fri + Sat nights. No regular maid service. Coffeemaker, but no coffee packets. Only one bath towel for 2 double beds. Bath rails loose. Iffy bed support legs. Tiny dresser/ bedside stand.

4/10

Poor

10 Mar 2026

Diana

This was far from advertised and pictured. Extremely dated. Pool had debris and trash.
Balcony was disgusting.

Family_with_children

2/10

Poor

09 Mar 2026

Sharyn

Both elevators were out of service- both a fire hazard and ADA VIOLATION. We’re in out 70’s and could barely make it up 2 flights of stairs with luggage and our bicycles. The from desk told me they had no one to offer help, and the guest elevator had been out of service for several days. The staff elevator was also out of service. It’s both illegal, and against code.

10/10

Exceptional

08 Mar 2026

Rami

Definitely a nice place to stay!

4/10

Poor

07 Mar 2026

Isidro

Difficult and unfriendly check in.

2/10

Poor

06 Mar 2026

Justine

Room was not clean and the guests next door were very loud.

2/10

Poor

06 Mar 2026

Paul

The room was never serviced. There was black mold in the shower/ tub area. I also saw two worms. One in the bathroom and another in the bedroom area. Upon stepping out of room 105, I witnessed what appeared to be a drug transaction conducted by two males who were in a room above mine. This was all reported to the manager, and no action was taken.

Self

6/10

Pleasant

06 Mar 2026

pedro

The hotel has good amenities and staff is OK, I arrived at 4:30 pm and there was no room available until 4:45, the room needs an update, there was a coffee maker, but no coffee or filter paper front desk said they were not aware of that

6/10

Pleasant

06 Mar 2026

Reinaldo

The room was ok. It was clean but it had a musky old smell. The air conditioning was loud. The bed was hard similar to a sofa bed. Overall it was ok because only stayed 1 night for work but I wouldn’t be caught dead staying there more than that.

8/10

Excellent

05 Mar 2026

Michaelene

Pool & Hot tub were gteat

4/10

Poor

03 Mar 2026

Christina

The room looked clean. The staff friendly. Didn’t have time to use the pool. A couple of places to eat walking distance but limited selection. Location was good. Minutes from train station. The bath filled up with water that would not drain. Mention to reception but did nothing. Microwave was not opening so had to eat my food cold. The mattress needs replacing was sinking in certain places. The pillows were great. Left room key & parking cards but they said may take $10 off deposit if not returned. Would not come back here again.

2/10

Poor

02 Mar 2026

Roberta

We were very disappointed in our stay. The hotel put two elderly people on the fourth floor with no woriking elevator.. Another guest said it hadn't worked in 5 years.When we went to the employee elevator it got stuck and i am claustrophobic. No emergency phones or buttons worked and when I called the front desk it went to voicemail and no one helped us. We finally got out by pushing buttons. We asked for a replacement room and it was not the same as what we paid for. The elevator incidence happened 2 x. No one from housekeeping picked up dirty towels or replaced tehem. Mold in the bathroom. Very unhappy with this hotel and Expedia recommendation..

Partner

4/10

Poor

01 Mar 2026

Aaron

The damn tv didn’t work. Called the office 4 times with no answer; had to go downstairs to tell the guy at the desk that the tv wasn’t working. He said he would send someone but that never happened. The countertops are chipped. 100$ security deposit….. there is no smoking on the premises but I saw ppl smoking weed on the balconies.

Partner

8/10

Excellent

01 Mar 2026

Milene

Good

Family

4/10

Poor

25 Feb 2026

Jennifer

No deadbolt on door or adjoining room door = woman traveling alone feeling unsafe, especially as it is a motel so there is no “hallway” security. Terrible perfumed scent in the room likely intentional to cover the smells. Loud air system. Loud traffic noise.

Self

6/10

Pleasant

25 Feb 2026

Daniel

Staff is rude if you just want a roof over your head then it is ok.

6/10

Pleasant

25 Feb 2026

Ellin

Towels were not replaced, even though requested. Sink drain was shut and sink filled with water. Had to request maintenance. Toilet gurgled and backflowed. Shower drain clogged, water came up to ankles requiring maintenance. No facial tissues provided. I stayed there 15 years ago. Front desk staff were very helpful. Restaurant staff very friendly

Self

6/10

Pleasant

22 Feb 2026

Christopher

Room was ok, but for the price, it was poor

2/10

Poor

19 Feb 2026

Nazilya

I was pretty disappointed. The pictures looked really nice and luxurious but the room was old and dirty. There were bugs, the toilet wasn't flushed, the room smelled strongly of chlorine or bleach, and there was no body soap in the shower. There were 2 shampoos and 1 conditioner, but no soap. So I had to wash myself with shampoo. The fan didn't work either, so it was really hot. I honestly didn't feel safe either with the door leading directly outside and the lock being small. It's like a motel. Overall 1/5, will unfortunately never stay here again. Thank you.

2/10

Poor

19 Feb 2026

Trevor

Bed bugs

Friends

10/10

Exceptional

19 Feb 2026

Adrienne

Room was so clean, quiet

Partner

6/10

Pleasant

18 Feb 2026

Erica

The staff was very nice and welcoming. There is a need for more security around the property. When we pulled up there was a vehicle and couple setting up a bed in the bed of a truck with sheets to sleep. The elevator was out of order. So we tried to use one stairwell. We could not as it was blocked by a person under the influence of a substance yelling at someone on the phone in the stairway we needed to take to our room. We walked to the other end of the building to use the other stairs. There was a large amount of trash in the back parking lot that we were told to park in as our room was in a separate building from the main hotel. It seemed like a spot homeless persons might be using. The room and bedding was very was clean. There were cockroaches in the kitchenette. Around midnight there were multiple cops and an ambulance right outside our room. We think someone must have reported the person in the stairway. They were confronting him and attempting to remove him from the property. There were other people yelling at night fighting. We ended up cutting out stay short and letting the front desk know the reasons why, mainly safety. Again, the front desk staff were very nice.

Friends_and_family Family

6/10

Pleasant

18 Feb 2026

Scott

No housekeeping during the five day stay, then asked to leave abruptly at 11:00 on the last day

Friends_and_family Family

2/10

Poor

17 Feb 2026

Irena

Horrible.

2/10

Poor

17 Feb 2026

Anthony

Disgusting. Bed was literally caving in the middle. Bathroom was disgusting and lacked basic amenities. I saw the bad reviews and still went there with zero expectations, and still was horrified. Smelled of smoke. Felt like my foot was going to go through the tub. Go stay somewhere else for a few bucks more a night. Couldn’t even get a bottle of water, absolutely useless place.

6/10

Pleasant

16 Feb 2026

Rosemary

Good

The stuff didn’t not know where to send us and the elevator was not working

Leisure

6/10

Pleasant

16 Feb 2026

Katie

It was a great price. Clean. Nice ammenities. This won't be the fanciest place you have ever stayed in but its good for the fair price.

Friends_and_family Family

2/10

Poor

16 Feb 2026

Dante

The elevator didn’t work so we had to walk up and down the stairs with a bassinet luggage and our daughter. The guest there were not friendly the bathrooms not clean we squeezed into an employee elevator once they told us we can use it the second day there. We did not feel safe at all.

6/10

Pleasant

15 Feb 2026

maudelaire

Room was in good condition except the commode that did not work and no one came to fix the issue

Friends_and_family Family

2/10

Poor

15 Feb 2026

Rohna

Cockroaches … have sent pictures dirty … the shower door handle was falling off we had to shower some where else …..

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

Jamil

The room smelled nice. Was a pleasant stay.

2/10

Poor

11 Feb 2026

Laura

Absolutely disgusting property.

6/10

Pleasant

08 Feb 2026

Adrian

The room was ok the heater was not working during my stay and i talked to the staff for maintenance to look at but never showed up

Business

2/10

Poor

07 Feb 2026

Glenda

No hot water. No water pressure. No coffee or hairdryer (both were advertised). Noisy beyond belief. Terrible experience.

Business

2/10

Poor

06 Feb 2026

MERVYN

All of the above the showers with lukewarm the heaters didn't work I was cold I also extra blankets which I had to get they did not bring it up to me the lights switches were not working and the clickers were not available I need a refund on my stay

Leisure Self

4/10

Poor

06 Feb 2026

Sanaz

Very noisy , cold ,smells, old rooms more like a motel .will not go there

6/10

Pleasant

05 Feb 2026

Matthew

I only give them 3 stars because the hotel was nice and clean but the costumer service was excessive, I only booked for one night I got several messages through the app, WhatsApp, emails and text messages. The total of messages exceed 15 from 6am to 9am the day of check out, is beyond annoying. I had to stay another night in the area and I made sure to not book it again. Good costumer service is nice, but it feels like harassment when you get same message in an email, text, WhatsApp and in the app

Business

4/10

Poor

04 Feb 2026

Joseph

Elevators not working, chef evidently quit and room was outdated. On a positive note, Laura the manager was very pleasant and helpful.

Friends_and_family Family

6/10

Pleasant

03 Feb 2026

Shakeila

Wrong room was given. Booked and paid for a Superior Queen Suite and was given a standard double bed

Leisure Partner

8/10

Excellent

03 Feb 2026

Eli

Staff was absolutely outstanding! Very nice pool and hot tub, we enjoyed our stay immensely

2/10

Poor

31 Jan 2026

Ryan

No hot water …

8/10

Excellent

30 Jan 2026

Renee

Very nice staff

Leisure Friends

4/10

Poor

30 Jan 2026

Jordan

They have bed bugs.

4/10

Poor

27 Jan 2026

Deanna

the air in the room is damp & muggy, the door doesn’t shut properly, toilet doesn’t flush properly, the bed is sunken in. you can feel the springs in your back & every surface in the room is sticky despite being wiped down by me personally… the pool is dirty, restaurant wasn’t open through my entire stay, & the person that checked me in on Sunday couldn’t be bothered to look up from instagram on her phone while i was standing in front of her. they also blew my phone up asking for a rating & when i gave them this exact review, crickets. no response. no follow up. so i guess they only wanted the feedback if it was good. if i could get a refund i would.

Business Self

8/10

Excellent

26 Jan 2026

Jim

yes clean room and staff was nice

Leisure Family

6/10

Pleasant

25 Jan 2026

Ethan

Overall the room is okay, the mattress was hard as a rock.

Leisure Family

6/10

Pleasant

21 Jan 2026

Denise

room was very noisy even on the 4th floor. The elevator didn’t work the whole time. Old mattress

Leisure Self

10/10

Exceptional

19 Jan 2026

Najay

It’s a decent place for the price I paid and my room wasn’t bad at all, the bathroom could use some better clean but other than that everything was good with room and staff

Family

4/10

Poor

18 Jan 2026

Kristi

The only thing good about our stay was the rate. And the location is fantastic too. The hotel was horrible. The non-smoking room wreaked of old cigarette smoke and you couldn't even go out on the balcony because there were so many people smoking outside that the smoke came into the room. Would not recommend staying here.

Leisure Family

6/10

Pleasant

18 Jan 2026

Jinee

Room was in ok condition - floors had sand on it. Hot water in the shower wasn’t working but overall, an ok stay!

2/10

Poor

17 Jan 2026

robin

Room had roaches, front desk was terrible. We didn't stay. Waiting on a refund

Partner

8/10

Excellent

14 Jan 2026

Leonardo

Very clean room and linens. Excellent shower!

2/10

Poor

14 Jan 2026

Graciela

The pictures shown distant quite a lot from reality; manager was very rude when I described that I had already talked to expedia to change locations, because of some situations we had seen upon arrival to check in and the room condition and she even denied having received the cancellation email. Once we left, to come back later, I received a cancellation confirmation by email (thank goodness I got a notification on my phone and saw it right away), we rushed back, while trying to reach expedia's customer service; upon arrival, they were already cleaning the room without our authorization

8/10

Excellent

12 Jan 2026

Randy

Easy check in and comfortable bed, although it seemed short. The restaurant and Tiki bar are closed on Mondays, so keep that in mind. Quiet and peaceful.

Self

6/10

Pleasant

12 Jan 2026

Robert

Did not work

Friends_and_family Family

4/10

Poor

11 Jan 2026

Rosemene

First Room the put me on was very dirty unclean front desk lady was on her phone more than helping us change rooms 2nd room was okay I will never book them again

Leisure Family

10/10

Exceptional

10 Jan 2026

Jorge

Me pareció bastante bueno, aceptable para una noche y se veía limpio y tranquilo

Business

4/10

Poor

07 Jan 2026

MIGUEL

Hot tub wasnt working pool was heated no towels was at pool area and no heat in room even thou we had cold period for 2 days. Room smell like it was smoke inside. Really terrible overall. Wouldnt recommend to anyone .

Friends_and_family Family

2/10

Poor

06 Jan 2026

Rafael

Never stay at this hotel. I found used condoms in the apartment and the bathroom. And the manager didn't care, because it must be something normal at this hotel. Stay away from this hotel, it's the worst hotel in the world.

2/10

Poor

05 Jan 2026

caroline

Very bad no Hot tub no gym working very run down motel staff don’t care or help
AVOID do not stay here

Friends_and_family Family

4/10

Poor

05 Jan 2026

Robyn

Hotel is neglected. Dirty baseboards and shower. Elevators broken. Blood stains on the bedding. Paid extra for a pull out couch but the space was so small that the pull out bed could not fully extend. Shower was weak and not hot.

Friends_and_family Family

8/10

Excellent

04 Jan 2026

Melony

Clean room, friendly staff. The elevators were not working. And they have the Employee elevator shut down for the night so we had to walk three flights of stairs with a bunch of stuff just to get to the room. We got a totally different room than what the picture showed when we booked the room, but it still was decent. Let us have late Check out when we really needed it.

Business_and_leisure Family

4/10

Poor

04 Jan 2026

Sheron

2 elevators are not working. Carried luggage up 3 flights. Noisy in the early morning. Night front desk attendant rude.

Leisure Self

10/10

Exceptional

02 Jan 2026

Mark

Consistent and convenient.

Friends_and_family Family

4/10

Poor

30 Dec 2025

Paul

1. You did this for me. Difficult check-in process.
2. Elevator does not work and hasn't worked for a long time according to employees. Ees to walk up four flights of stairs each time.
3. Balcony door did not open. Could not enjoy balcony porch.
4. Very few towels Towels .
5. I asked for an extra set of towels and they wanted me to bring down the old ones and with the elevator not working walking up four flights of stairs just to make their job easy. It's not what I call hospitality.
6. Too many rules that do not benefit the guest, but makes the property management jobs easier.
7. No security chain on my door.
8. That's not enough curtains to block windows, resolving light pollution from street lights, and morning Sun. The advertisement said blackout curtains.
9. Inattentive, impolite, lazy front desk staff both (evenings and morning), actually, quite rude with apathetic tone.

This motel is under maintained.

Partner

2/10

Poor

29 Dec 2025

Myke

Room was dirty and very uncomfortable to be in.

2/10

Poor

29 Dec 2025

Jennifer

Room were run down! Hot tub didn’t work! Elevators didn’t work! Staff was not nice

Friends_and_family Family

6/10

Pleasant

28 Dec 2025

Lisa

The elevators were broken and we stayed on the 4th floor. Parking very tight.

10/10

Exceptional

22 Dec 2025

Kerdelise

So beautiful

10/10

Exceptional

22 Dec 2025

Simone

The room was very spacious and nice.

4/10

Poor

20 Dec 2025

Susan

Clean. But we did not have hot water in the shower. There is something wrong with the shower faucet that needs fixing. Also something is wrong with the bottom of the tub. The top layer of the tub separated so there is water underneath so standing in the tub is like standing on a waterbed. Very strange.
The wires bed was very uncomfortable. Back hurts the next day.

I like the white tile floors which were clean. Kitchen was also clean.

Leisure Family

2/10

Poor

19 Dec 2025

Gary

Bad timing to request my review. I stopped by the front desk 3 separate times today to report my refrigerator inop. I was promised each time that while maintenance was busy, they would definitely stop by to correct the problem before they left for the day. The person on duty never logged my issues (there are 2 other open maintenance items which have been open for several weeks) and maintenance is gone for the day. My expenses dive fish and other food will now spoil.

Friends_and_family Family

6/10

Pleasant

17 Dec 2025

Edwin

the bed is bad need remplace for a new one and inside smell bad

Leisure

10/10

Exceptional

15 Dec 2025

Tamala

The atmosphere was great.

Leisure Family

4/10

Poor

13 Dec 2025

Alec

Location was great, staff was great, price was great but I don’t feel so great. I’m not sure what I was allergic too in that room but it hit me like a train. The air filters in the AC unit were pretty dirty inside and out, the door has gaps around it so the humidity is pretty high and it just felt muggy even with the AC on ..

10/10

Exceptional

11 Dec 2025

John Wesley

Great

6/10

Pleasant

06 Dec 2025

david

Staff was nice. Hot tub was a cold tub. Bed was very firm. Felt like someone made me a pallet on the floor. Parking was not good. Not enough spaces.

Business

8/10

Excellent

02 Dec 2025

Tony

It was a good stay for the price.

Business_and_leisure Self

8/10

Excellent

01 Dec 2025

Ursula Blumenthal

Make your own breakfast
Make your own bed
Empty your own garbage
Otherwise, we spent a good week

Leisure Partner

6/10

Pleasant

01 Dec 2025

Camille

The tv remote barley worked

Business_and_leisure Self

2/10

Poor

30 Nov 2025

Carla

Myself and my 3 family members received our room key and perceeded to the room. There was water in the walk way that we had to step over not to yrack it into the room.we got to the room and it was clean but very outdated. It did not match the advertisement. The floor was stick and there were #2 streaks in the toilet. We closed the door. All night after a 14 hour ride trying 5o sleep, it sounded like our door was wide openbut it wasnt. I could hear every vegicle on the main road pass by. My hisband sat in the chair at the table only to be hit in the head by water droplets. The sealing was leaking. The next day as we were packing we saw a roach. We were supposed to stay 4 days, we turned our room jey in the next morning. My fa.ily improvised and gound room for us after thst ordeal.

10/10

Exceptional

29 Nov 2025

Ianna

Great rooms

Business_and_leisure Family_with_children

10/10

Exceptional

26 Nov 2025

Yude

6/10

Pleasant

25 Nov 2025

Michelle

The hotel had agreste Location, Ita clean, friendly staff but they have a bar by the pool with live music from 7pm- 11pm. I wasn’t aware of that when I booked the hotel so I was very disappointed with the loud music.

Leisure Family

10/10

Exceptional

24 Nov 2025

Alissa

Clean, friendly feom front desk to the dining area friendly staff.

10/10

Exceptional

21 Nov 2025

Gary

Nice room, restaurant and tiki bar, friendly staff

4/10

Poor

20 Nov 2025

Atreyu

The room was fine, although it seemed like the air vents weren’t cleaned properly, and the bathtub floor was bubbly. There was a lot of noise at night, people screaming and talking very loudly. My friend and I had a very hard time falling asleep.

8/10

Excellent

17 Nov 2025

Marcelo

Excellent

Leisure Family

10/10

Exceptional

14 Nov 2025

Marisa

Friendly housekeepers

Leisure Self

4/10

Poor

12 Nov 2025

Wendell

In need of repairs. Only one tv channel available. Not recommended to anyone.

2/10

Poor

10 Nov 2025

Skye

Walls are paper thin. It was so noisy that it was impossible to sleep. Elevators were broken. Hotel was clean but didn’t feel safe. There were parties on Saturday night and food and trash was everywhere on the stairs and walk ways. Front desk staff was rude when I asked to be switched to another room.

Friends_and_family Family

10/10

Exceptional

09 Nov 2025

Cody

The room was clean and staff was super accommodating

10/10

Exceptional

07 Nov 2025

Rebeca

Wonderful stay the staff go above and beyond

Business Self