Name: Extended Stay America Boca Raton
Address: 501 Nw 77th St, Boca Raton, 33487, US

6/10

Pleasant

17 May 2026

Cristina

The stay was okay, and the staff was really nice and helpful. Janine and Vania were magnificent. The only downside was the breakfast — it basically didn’t exist, just coffee, even though the booking stated that breakfast was included. The room was clean.

Family_with_children

2/10

Poor

30 Apr 2026

Blake

There was cockroaches in the room and they only provided the beds with two whole pillows when we arrived and when I checked out it took the man running the desk in the morning 20 minutes to come out of his office to check not only me but 2 other individuals to check out of this place.

6/10

Pleasant

27 Apr 2026

David

It was good

Business

6/10

Pleasant

24 Apr 2026

Richard

good basic hotel. disappointing breakfast. located next to train tracks so noisy.

Self

2/10

Poor

19 Apr 2026

Brenda

No pool and this hotel has the poorest property conditions I have ever been in.

Partner

2/10

Poor

11 Apr 2026

Jovanny

No, first off, me, whose card was used to pay for the room was misled about everything from the price to literally everything! Inhad no idea that this insurance policy was paid for with my card!

2/10

Poor

02 Apr 2026

Nadiyah

There was roaches all in the room

2/10

Poor

31 Mar 2026

Marcin

Very dirty room no good. I’m not happy on that. Expedia has to be back my money I have a lot of video and one picture only but you see how dirty is in pictures. The phone.

Self

6/10

Pleasant

30 Mar 2026

ZONNIE

If you are tired and want to check in at 3 pm, it is not going to happen. It was almost 6 pm when I arrived and the room was going to take another hour before it was ready. The desk clerk did not offer any solutions so I asked if I down grade are those rooms available? She said yes so I accepted the room. After settling in I looked at my receipt. I was charged the same price as the original bigger room. I called to the desk to ask about the price. I was told the hotel can upgrade me but not down grade me because of the third party booking.

Friends_and_family Family

10/10

Exceptional

28 Mar 2026

Robin

The room was clean including the bed sheets and bathroom

Self

6/10

Pleasant

26 Mar 2026

Diana

Yes

Family_with_children

10/10

Exceptional

21 Mar 2026

Craig

A ll the above

Self

2/10

Poor

26 Feb 2026

David

Room was neglected and ran down.

6/10

Pleasant

21 Feb 2026

Sue

Old property in need of updating. Plaster off on walls, stains in sinks, etc. Bare minimum in rooms for towels, soap, shampoo, towels, not sure worth it for the price. Oh, and there is a train track by the property that was loud and actually shook the room.

Partner

2/10

Poor

18 Feb 2026

katie

Check in experience was awful. Person on shift was locked out and we had to wait for a manager to arrive from home. Room was disgusting. 2 gross pillows on each bed, 1 had blood stains on it. Gangs of people hanging out outside smoke and arguing all night long. We literally left at sunrise.

Family_with_children

2/10

Poor

17 Feb 2026

Stuart

We had a confirmed reservation at this hotel. When we arrived they said they were overbooked and couldnt accommodate us. Later, as we were still searching for rooms, we found the same hotel advertising rooms at twice the price.
Dishonesty is never a good policy for business

Partner

2/10

Poor

09 Feb 2026

AHMED

Room and bathroom smell horrible. They didn’t have towels other than the ones we originally had in the room. On the other hand, they immediately responded when we needed the bathroom cleaned after vomiting in the sink.

10/10

Exceptional

01 Feb 2026

Jeffrey

Relaxing stay

Leisure Partner

10/10

Exceptional

31 Jan 2026

Jose

Clean but missing all cook ware

Business

2/10

Poor

27 Jan 2026

Michael

I found bed bugs in my room after 6 days. I initially thought the rooms were very clean. Once I saw the bed bug crawling on the bed side table, I found other dead bugs. The was considerable dirt under the bedside end tables. As a long stay hotel, I was surprised there were no supplies in the hotel. No plates, bowls, silverware, paper towels, Etc… Cleaning was every 2 weeks. Plus the place seemed to have a number of what I am guessing as Welfare housing. This should be disclosed. Staff was very friendly and helpful.

Self

2/10

Poor

24 Jan 2026

Marcia

How do you book a room that is not available???? I drove 40 minutes to get to the Hotel Extended Stay America Suites Boca Raton Commerce and there is no room available??

8/10

Excellent

24 Jan 2026

Larry

The room was clean and comfortable.

Partner

2/10

Poor

20 Jan 2026

Goodsondy

Room was not properly clean. Check in was at 3P and room wasn’t available until after 6P. Towels were not clean. I wouldn’t recommend at all!

2/10

Poor

12 Jan 2026

Farnell

Telling me my reservation was cancelled after I already checked in and saying I will be charged a cancellation fee if I don’t provide a credit card

10/10

Exceptional

07 Jan 2026

Kamol

Very good

10/10

Exceptional

07 Jan 2026

Kamol

Very g

Business

2/10

Poor

07 Jan 2026

Stephany

We had to purchase our own towels. Rooms were filthy. Staff was no understanding. Had to take out our own trash

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Mark

Convenient pricing

Business Family

4/10

Poor

27 Dec 2025

Shanique

The assistant mgr was wonderful as was the corporate phone rep. The property itself needs work

2/10

Poor

24 Dec 2025

Farnell

There were no room keys

2/10

Poor

12 Dec 2025

Tatiana

The environment is terrible and don’t feel safe

Business Family

4/10

Poor

07 Dec 2025

hollis

The grounds were dirty. Trash and cigarettes butts everywhere including stairway and hallways. Had a kitchen but nothing to use in the kitchen. No hangers. You could get supplies from front desk. The staff were pleasant and helpful. At first they told me there were no rooms available even though I had a confirmation number and had already paid. Then the found a room. Location is industrial with nothing around. The vibe was sketchy.

Self

4/10

Poor

29 Nov 2025

Susie

Cockroaches, near a train, one extremely thin blanket, several people outside smoking, no blower

Friends_and_family Family

4/10

Poor

29 Nov 2025

Steven

The kitchen cupboards were empty so the kitchen was useless. The floor was dirty. Couldn’t watch the TV from the couch- bad layout. No desk. Will not stay here again.

4/10

Poor

27 Nov 2025

Susan

Building numbers unclear on buildings,group of men outside drinking,didnt feel comfortable. Wasn't informed of location for \"grab n go\".

4/10

Poor

17 Nov 2025

Doug

The room wasn't clean, the furnishings and appliances were old and worn out. Breakfast was coffee and some prepackaged off-brand muffins. Coffee cups were bathroom plastic cups.

Self

4/10

Poor

12 Nov 2025

David

Mattress worn. Bed and frame loud noise with slightest movement. No breakfast. No coffee in room. No coffee at \"breakfast time\" in lobby. Only Hot water in lobby. There were instant oatmeal packets but no bowls, or utensils to use them. When told coffee was still brewing I asked for a cup to wait and was told they are out of cups.

Business Self

2/10

Poor

09 Nov 2025

Derek

The room I reserved wasn't avaliable once I arrived to the hotel and was told I would need to pay more for a different room.

2/10

Poor

03 Nov 2025

Laura

Travelers BEWARE. Room not as advertised. Noisy at night and the clientele is “questionable” to put it mildly. Also saw cockroaches in kitchen area and bathroom. The “breakfast” is basically coffee (if you provide your own cup, that is) and packets of old oatmeal. Terrible hotel!! Did not feel safe at this hotel at night.

6/10

Pleasant

25 Oct 2025

Yvonne

No hair dryer, bad internet, no safe, ac did not work, vending machine broken and completely empty

Partner

6/10

Pleasant

25 Oct 2025

Yvonne

Basic amenities, was surprised there even was not a blow dryer in the rooms and the vending machine was completely empty.

Partner

2/10

Poor

25 Oct 2025

Alexandria

Horrible

10/10

Exceptional

23 Oct 2025

Marta

Nice clean room very comfortably bed

Business_and_leisure Self

10/10

Exceptional

22 Oct 2025

Robert

It was clean

Leisure

6/10

Pleasant

16 Oct 2025

Steven

Wouldn't return again. Very noisy. Complimentary Breakfast was non-existent - no coffee made, nothing available but oatmeal packs. Our air conditioner didn't work. Had to change rooms but was placed on 2nd floor even though disabled. No cups in room. Was told they were only available at the office and then given two paper cups. Definitely below par.

Leisure Partner

2/10

Poor

10 Oct 2025

Maria Delcarmen Cortez

Dirty

10/10

Exceptional

07 Oct 2025

Jeanine

I’ve stayed here multiple times and the staff is always friendly, the rooms are clean, very happy with each stay.

4/10

Poor

06 Oct 2025

Fabio

Trash not collected from the kitchen, no plates, silverwares or glasses in kitchen, toilet cover sit loose, poor breakfast, just muffins, coffee and cocoa drink. Had to move to other room because of the marijuana smell inside the room.

Business

8/10

Excellent

28 Sep 2025

Florence

There was no balcony and breakfast was just a To Go breakfast which was muffins breakfast cereal bar and coffee, the room was clean and the staff was friendly

Leisure Partner

10/10

Exceptional

22 Sep 2025

Alexandria

I just get nervous about some of the people that dont stay that come on the property

Business_and_leisure Partner

10/10

Exceptional

17 Sep 2025

Marlon

Nice

2/10

Poor

12 Sep 2025

Mark

It appears that the establishment was unfavorably compared to a \"cockroach hotel,\" and I find this description to be quite fitting, based on my experience. I was, regrettably, obliged to stay there for almost a week. During my stay, the room had a persistent odor of mold and stale cigarette smoke, reminiscent of a dilapidated 1960s bar, and there were numerous cockroaches present. The kitchen refrigerator was uneven, propped up by a rock on one side. The reclining chair also exhibited considerable mold growth beneath the cushion. Despite the year being 2025, the television lacked smart features. As I mentioned, I stayed for more than a week and was not provided with fresh bed linens or towels. I was also responsible for disposing of the accumulated garbage. It was evident that many guests were staying there out of necessity, yet the nightly rate was not at all justified, especially considering the listing's claim of a fully brand new upgrade and renovation. Furthermore, while the proprietor claims to be pet-friendly, there is a daily surcharge for animals. I would strongly recommend that anyone seeking accommodation for a few days carefully consider alternative options.

Business Family_with_children

8/10

Excellent

03 Sep 2025

Adrian

Goo overall

Business Self

10/10

Exceptional

31 Aug 2025

Marlon

Great

Leisure Self

8/10

Excellent

30 Aug 2025

Teaka

Bathroom could be cleaner. Right next to the train tracks so i do not reccomend this property for light sleepers.

Leisure Family

8/10

Excellent

24 Aug 2025

lynnea

It was very nice for the price! We had a great stay! Only thing id warn is that the breakfast is literally oatmeal and coffee...other than that great place very clean, they gave us dishes and silverware. Great channels avaialble on tv

Leisure Family_with_children

2/10

Poor

23 Aug 2025

Scott

There were no towels

4/10

Poor

20 Aug 2025

JISOOK

Long terms. 14days.
Shortage towel

10/10

Exceptional

19 Aug 2025

Byron

I love the pool atea and the balconies

10/10

Exceptional

18 Aug 2025

Andrei

It's quite and safe. I'm going to stay here again.

6/10

Pleasant

18 Aug 2025

Davoy

Property was chill, quiet and easy going. Quality is in the price!

2/10

Poor

14 Aug 2025

Crystal

Extremely disappointed & will not ever be making a trip back nor referring anyone. Upon arrival was greeted by several drunken individuals at the front door which seemed to be a normal thing amongst the property. Front desk staff wasn’t very thrilled about having to meet me late unfortunately. I was told over the phone upon making the reservation that not only was the room renovated but was accessible . I was not told that there were no elevators either although i expressed throughly that i had a disability and would be traveling alone , That said i asked if i could change rooms to a first floor and was aggressively told there were no other rooms or options available, however once finally finding my room on the property grounds both rooms on opposite sides of mine were both unoccupied as the curtains were opened and i was able to view the inside. I spent hours after midnight feeling unsafe, carrying heavy luggage up 2 flights of stairs with no help. Furthermore i was provided 1 towel and nothing more in my room. I was told they were short on items. I spent the first 3 of the 7 days o booked cleaning the place as it was filthy & full of roaches. I spent cash out of pocket to purchase Insect killer, Lysol and other cleaning supplies . Had i had the extra time to move around and find a different location i would have done so but needed to handle work related issues therefore could not. I will not be returning obviously.

Business Self

2/10

Poor

11 Aug 2025

Crystal

Property was not well kept and had bugs due to doors having gaps betweek ground and door frames

Business Family

2/10

Poor

05 Aug 2025

Mary

Night ma

My husband & I had a very bad time with our stay. We were put in a room that should have been used. We did not have pillows, no shower curtains, no utilities. The staff were rude. We were told by the manager that the room they gave was not to be rented. We were promised a full refund for the horror-able night we had. We have not gotten this refund yet, it’s been a over a week now.

Partner

4/10

Poor

05 Aug 2025

Leah

The room we rented was supposed to have a pull out couch in it since we booked the studio room, the mattress in the couch was old stained and rusted as well as the couch it came from. There were no extra pillows or sheets in the closet per my request. The told me I would be on the ground floor and when I checked in the women was very rude put us on the 2ed floor knowing I have a infant. The bathtub was not cleaned and the towels had stains all in them.

Leisure Family

2/10

Poor

03 Aug 2025

Carolina

My stay here was so bad I had do check out before I planned and find another place to spend the night.
First, the room that I paid for wasn’t available. Apparently, there is a problem with the hotel’s website and it’s showing availability when there isn’t actually, causing overbooking.
The front desk lady is the only reason I’m giving 3 starts to service. She was very nice, explained the situation and for me another room for the same price.
That room was disgusting. The beds were not made, there was left over food from the previous guest and even a dirty diaper on the table.
She got me another room. I spent the night just to find out the next morning that the door wasn’t locking. They got me another room. Even though there is a non smoking policy, the smell of cigarettes was unbearable. I just gave up.
Property management should be better. I never felt so unsafe and uncomfortable.

Business Self

10/10

Exceptional

30 Jul 2025

Jeanine

I was able to check-in a little early, which was VERY convenient, and when I got there I was upgraded for no extra charge because the room I had booked had become unavailable. Overall a great experience, I’ve been here before and will definitely be back. The manager is such a sweet woman!

Leisure Partner

4/10

Poor

26 Jul 2025

Jean lewis

The place does not look like the pictures, from the lobby to the room the smells of smoking was very noticeable, the room was not too pleasant, not even a small trash-can, you literally could tell that the toilet tissue in the bathroom was not a new one, so they put a new one on top of the toilet. There was an odd smell in the room. In conclusion, do not waste your money if you want to sleep comfortably.

Friends_and_family Family

10/10

Exceptional

05 Jul 2025

Car

I liked the convenience of parking so close to my assigned room.

Business_and_leisure Self

10/10

Exceptional

30 Jun 2025

Michelle

Perfect

Leisure Family

10/10

Exceptional

22 Jun 2025

Charlie

It was a great experience. The staff was very polite and personable. And the room was very clean and in order. I’ll definitely be back there again

Self

6/10

Pleasant

14 Jun 2025

Anastasia

There is no pool which is insane in this Florida heat. Too expensive for this subpar property

Leisure Family

6/10

Pleasant

13 Jun 2025

Vanessa

It's under renovation so it has a lot of miscellaneous things around on walkways and thungs strewn about, this aren't all in working order currently. After the renovation in sure it'll be better. Be aware that I-95 and track tracks are right outsise so its very noisy if you're a light sleeper.

Self

2/10

Poor

04 Jun 2025

Bernice

The hotel door lock malfunctioned and wouldn't lock and the dead bolt was un usable. It didn't fit into a hole to lock. Hotel under construction. My daughter's room was missing a couch. They offered refund. Not refunded yet. Told me to contact Expedia to get refund and that's been impossible

Self

10/10

Exceptional

27 May 2025

Andrei

Definitely going to visit you again!

Business_and_leisure Self

10/10

Exceptional

18 May 2025

James

Thanks for a great stay

Leisure Self

2/10

Poor

15 May 2025

Mayra

Don’t check in after hours. My family and I were traveling from far and checked in. The receptionist was extremely rude and told us they overbooked and didn’t have our room. I was confused and frustrated as it was late. She didn’t offer a different type of room. I had to ask her. Then she provided us with a room similar to what we

4/10

Poor

09 May 2025

Rudy

I was charged with $85 I do not know why. There was no breakfast to grab and go. that is not true, I went 2 times to check for breakfast and there was no more than coffe.

Leisure Family

2/10

Poor

13 Apr 2025

Alexsandro

horrible hotel

I wanted to give 0 stars. There is no breakfast, just free coffee. The refrigerator door is broken, the microwave is broken. We complained but they didn't fix it. There is a train that passes every 2 hours at night.

Business

2/10

Poor

05 Apr 2025

Glenn

Found a huge roach upon check in. Multiple things broken in unit

Leisure Family_with_children

6/10

Pleasant

26 Mar 2025

Izsak

Worn down.

2/10

Poor

23 Mar 2025

Charles

Property was in terrible condition. Walkways were filthy. Romm was in terrible disrepair.

2/10

Poor

17 Mar 2025

Talma

The hotel was very gross some body needs to sue them

Friends_and_family Friends

10/10

Exceptional

16 Mar 2025

Vladimir

Great customer service

Leisure Partner

4/10

Poor

14 Mar 2025

Larry

Bathtub filled with rust stains and enamel peeling off large areas of the tub.

8/10

Excellent

10 Mar 2025

David

Clean and comfortable slight dated hotel

Leisure Partner

4/10

Poor

08 Mar 2025

sueli

Not good

Another place with mold smells in bathroom and roaches in bedroom

Self

10/10

Exceptional

02 Mar 2025

Leydis

Available staff cleaning room

Business Self

4/10

Poor

27 Feb 2025

Crystal

I liked how helpful the staff was and quick response when there was an issue. I did not like the advertising of snoke free rooms. The guest smoke at your door and in there rooms and my room filled up with second hand smoke. I changed rooms but it did not make a difference i was unable to enjoy my room.

Business

2/10

Poor

25 Feb 2025

Verified traveler

ROACHES, 100's of German roaches. On the walls, in the bath tub, on the counters and bed. I spent 5 minutes in the room and drove out to a 24 hour Walmart for a big can of Raid. There were nests on the bed skirt, on the wall, in the cabinets, behind mirrors, under the fridge, in the carpet corners. Worse is that the carpet is a mottled brown that camouflages the bugs both dead and alive. I wouldn't take off my shoes and even after using 2/3 a toilet paper roll to pick up carcasses, my shoe soles were covered in guts. I slept sitting up in the two high top chairs.
This was an emergency stay and I was able to get in at 2:00am in the morning thanks to Hotel.com's assistance after two other reservations didn't answer at the lobby.

10/10

Exceptional

20 Feb 2025

Vladimir

Great experience

Business_and_leisure Family

2/10

Poor

17 Feb 2025

Martha

The property is horrible. Roaches everywhere

Leisure Partner

2/10

Poor

15 Feb 2025

LaTonya

It took 10 minutes for anyone to answer the door or the phone just to be told that they overbooked and they couldn’t do anything for me that I had to call and request a refund completely disturbing. I have no interest in attempting to book with them again, could’ve at least tried to help find a replacement room or something since they didn’t have anything available.

Business_and_leisure

2/10

Poor

14 Feb 2025

Illia

Looks like 3rd world country hotel, very low low low level

Business Self

10/10

Exceptional

31 Jan 2025

Robin

A little hideaway.

Business_and_leisure Self

2/10

Poor

24 Jan 2025

Steven

Terrible

Terrible place to stay. The beds were uncomfortable and I think there were bedbugs. The rooms had a smell that lingered all night. It was cheap so I guess you get what you paid for.

Business

4/10

Poor

17 Jan 2025

Rachel

This was a disappointing experience. The room was not insulated so you could hear the highway and trains rumble each time they passed and my microwave had mold growing in the top so I was unable to use it. Wouldn’t recommend.

Business

4/10

Poor

09 Jan 2025

Neida

Once in the property front desk, no customer service inter action. We reserved a room with a king size bed. Front desk associate told us no kings available. Once in our room, bathtub had the glaze breaking off the tub, very noisy outside. Did not rest well. We will NOT stay at this location again

Leisure Partner

4/10

Poor

04 Jan 2025

Silko

Did not have extra towels an rags when needed due to some shipping issue for more towels ECT. Therefore it was limited amount. And still have not sent the security deposit back yet. So that's inconvenient. It's been more than three days already. So that's an issue

Leisure Self

2/10

Poor

31 Dec 2024

Tamara

This is one of the grungiest and most unsafe feeling hotels I have stayed in.

There was grime in the bathtub, in the toilet, the grounds are dated and worn and then entire property smells like marijuana.

Expedia advertised they serve breakfast but it’s coffee and granola bars.

No lamps in the main room, rusted kitchen stovetop.

Wish I had booked elsewhere.

Leisure Family