Stephanie
⭐ 1-Star Review
Our stay at the Opal Grand was completely unacceptable and nowhere near the luxury experience the hotel advertises.
At approximately 12:30 a.m., we found two large cockroaches inside our room. We were able to kill and photograph one, while the other escaped and could not be located. We were traveling with a toddler who plays on the floor and a newborn sleeping in a low Pack ’n Play, so this was not a minor inconvenience—it was a serious sanitation concern.
Our luggage was open on the floor because the room did not provide adequate luggage stands. Once the second cockroach disappeared, we had to empty our luggage, inspect every item and repack everything to make sure we did not bring roaches home with us. This caused anxiety throughout our family and wasted a significant portion of our stay.
The hotel offered to move us to another room, but this happened after midnight when both children were already asleep. I also had to leave at 7:30 a.m. for an early business meeting in Miami. Waking a toddler and newborn, packing the entire room and relocating in the middle of the night was not a reasonable solution.
What made the situation worse was management’s response. Their only compensation was an offer to waive approximately $130 in resort fees. That was completely disproportionate to what occurred. Waiving resort fees does not compensate for multiple large cockroaches in a guest room, lost sleep, the time spent inspecting and repacking our belongings, or the anxiety
Our stay at the Opal Grand was completely unacceptable and nowhere near the luxury experience the hotel advertises.
At approximately 12:30 a.m., we found two large cockroaches inside our room. We were able to kill and photograph one, while the other escaped and could not be located. We were traveling with a toddler who plays on the floor and a newborn sleeping in a low Pack ’n Play, so this was not a minor inconvenience—it was a serious sanitation concern.
Our luggage was open on the floor because the room did not provide adequate luggage stands. Once the second cockroach disappeared, we had to empty our luggage, inspect every item and repack everything to make sure we did not bring roaches home with us. This caused anxiety throughout our family and wasted a significant portion of our stay.
The hotel offered to move us to another room, but this happened after midnight when both children were already asleep. I also had to leave at 7:30 a.m. for an early business meeting in Miami. Waking a toddler and newborn, packing the entire room and relocating in the middle of the night was not a reasonable solution.
What made the situation worse was management’s response. Their only compensation was an offer to waive approximately $130 in resort fees. That was completely disproportionate to what occurred. Waiving resort fees does not compensate for multiple large cockroaches in a guest room, lost sleep, the time spent inspecting and repacking our belongings, or the anxiety
