Mitsis Selection Alila

Greece , Rhodes
FALIRAKI RHODES, Faliraki
Show on Google | Website | Map

100 reviews shown

10/10

Exceptional

10 May 2026

Craig

All the staff were great!

Partner

10/10

Exceptional

09 May 2026

Jada Rochelle

Everything was amazing , well worth the money , can’t fault one thing about the hotel honestly

Family_with_children

10/10

Exceptional

03 May 2026

Carlos

Good

10/10

Exceptional

30 Apr 2026

Shila

Hotel was perfect for this stay, the staff were so lovely and and very helpful with anything we needed. The spa facilities were average, but still good enough to use. The location is perfect, by the beach. Food was great.

Family

10/10

Exceptional

25 Apr 2026

Charmaine

Lovely staff snd very helpful. Beautiful hotel

Family

10/10

Exceptional

07 Apr 2026

Tejal

Excellent staff and great hitel

Family_with_children

10/10

Exceptional

05 Apr 2026

Mithilan

A superb hotel which was spotless, the team were always polite and helpful. My family and I felt very welcomed and looked after during our stay. Thank you to the Mitsis Team

Family_with_children

8/10

Excellent

28 Oct 2025

Haley

Excellent service and amazing food. Service top notch!

Biggest let down was the sofa beds for the 3rd and 4th occupant. These were not anywhere near a bed standard. They are concrete hard and the most uncomfortable place for anyone to sleep. This needs to be changed. Although adults can fit in them - I recommend this is looked into as the sore backs and necks were so bad from the lack of bed for the teens.

Leisure Family

10/10

Exceptional

25 Oct 2025

Paul Thomas

Great beach, great food choices, staff ever so friendly, perfect

Leisure Partner

10/10

Exceptional

15 Oct 2025

Jonathan

Excellent all round.

Leisure Partner

6/10

Pleasant

13 Oct 2025

Amir

Not a 5 star hotel! Couples avoid

I was quite disappointed with my stay at this hotel. It is certainly not a 5-star property and, in my opinion, not suitable for couples.
We were a couple traveling to join friends who were staying at the same hotel with their two children. During booking, the only available option for two adults was a single mountain-view room. The photos on the hotel’s website looked decent, and being advertised as a 5-star resort, we decided to proceed with the reservation.
Upon arrival, we were escorted to our room and were immediately surprised — the entrance door was so small it felt like walking into a storage cupboard. The room was located right next to the housekeeping area, which was noisy and disruptive. Inside, the room was extremely small, and the bathroom was so tiny that it was difficult to use the shower or toilet comfortably. The window was also very small, making the space feel even more cramped. It looked nothing like the photos on the website.
We went to the reception to request a room change and were told that no alternative rooms were available until the next day — even though we offered to pay extra for an upgrade. When we returned to our room, we noticed that the bed sheets were not clean, which was unacceptable.
We contacted the manager, who informed us that only two rooms were available: one was a disabled-access room and the other required cleaning and maintenance. We viewed both options and reluctantly chose the disabled-access room, as it was at least more space.

Partner

10/10

Exceptional

18 Sep 2025

Carole

This was our 10th visit to Aila & it never fails. The staff, too many to mention, all make the holiday - they make you feel more like family & friends than guests.
See you all again next year.

Leisure Partner

2/10

Poor

26 Aug 2025

shay

VERY BAD

Never has such a bad vacation
Bad service
Bad food
No AC most of the areas
Irs a tourist factory not a 5 star hotel

Friends_and_family Family

4/10

Poor

20 Aug 2025

Luciana

I hate doing this as I rarely write about a negative experience but this is NOT a 5 star resort! No AC in the main areas of the hotel, (which just sets the tone from when you walk in) followed by an extensive wait to check-in which took over an hour, limited dining as your only allowed 1 reservation per entire stay at the (as they call them 3 themed restaurants but are actually 1 space divided making it very crowded) food is mediocre for a 5 star resort, the 3 main restaurants have limited seating all outside and very crowded, limited staff around the pool and on the beach, and the absolute worst is having to wake up at 5-6am to go save seating for your family by the pool or on the beach!!! Too many decorative pools that are inaccessible make the main pool area very crowded and not enough seating. Met and spoke to about 7 different families. Everyone we met had something to complain about from check-in taking hours to not having the rooms reserved ready and placing them in other rooms. We are very positive people and made the best of it. Really enjoyed the company and conversation of the bar staff at the main outdoors bar on the main floor. Teodora, Jenny, Alex, a few others forgot their names and the lovely Josephine who works so hard around the pool and the beach! I also want to highly encourage guests to tip the staff as we sadly noticed this to not be very common at all. They work hard but there’s not enough staff for this size facility.

Leisure Family

10/10

Exceptional

13 Aug 2025

Kay

Fabulous hotel staff all lovely- many remembered us from last year - such a relaxing break.

Leisure Family

10/10

Exceptional

10 Aug 2025

Assundina

We have had a fantastic holiday at this resort. The hotel, staff and facilities are exceptional. The food is very good and the highlight was the fireworks and full moon party on our last night. I highly recommend this resort and will definitely return again.

Leisure Family

8/10

Excellent

04 Aug 2025

Eleanor Alice

We recently stayed at the Mitsis Alila and had an overall pleasant experience. The rooms were very clean, modern, and offered plenty of storage space, which made unpacking and settling in really convenient. If you’re booking, I’d highly recommend choosing a sea view room—the views of the crystal clear water and beach are absolutely worth it.

All the staff were friendly, from reception to housekeeping and restaurant staff.

That said, I would say this hotel felt more like a 4-star experience overall. The main restaurant buffet could be cleaner, and the quality of some food was disappointing—most of the bread was stale, for example the gyros, crepes, and hot dogs buns. Soft drinks were also often flat.

Despite that, the beautiful beach, great staff, and clean, well-equipped rooms made this a relaxing and enjoyable stay. With a few improvements to the dining and beverage service, it could easily live up to its 5-star promise.

Leisure Partner

10/10

Exceptional

01 Aug 2025

Nickola

The perfect place

10/10

Exceptional

30 Jul 2025

Matt

Second year in a row and fantastic. The service levels are exceptional - thank you Mitis

Leisure Family

8/10

Excellent

10 Jul 2025

Orla

Rooms - could do with more attention to detail in the decor / paint scuffs etc
Service - 50:50 some interactions were excellent, some were really below expectations as of the staff didn’t want to work there and customers were a chore. But there were others that were really excellent. I’ve never been to a hotel with sich a range
Facilities - excellent, couldn’t ask for more
Catherine - excellent, the best of any hotel I have been to incl much more expensive locations
Advice - use some of the excess space to give a better gym experience, potentially an inside:outside gym
Convenience - excellent, close to airport and major attractions

Leisure Family

8/10

Excellent

10 Jul 2025

Olasunkanmi

We had a good time... Lots of places to eat from. You have to make reservations in some restaurants days ahead.

Leisure Family

10/10

Exceptional

20 Jun 2025

Tiana

The hotel was absolutely amazing, I can’t thank the staff enough and how family friendly everything is! Best holiday I have been on!

Leisure Family_with_children

8/10

Excellent

08 Jun 2025

Michelle

Hotel is clean and spacious and definitely one of the best ones in Rhodes, main issue is that there is no separation from the adult only and family parties and therefore can be very noisy around the pools and buffet dining. This can be easily rectified by the management by having separate areas in the restaurant dedicated to only adults and families with young children. There is an adults only pool but in the six days we were there it was packed and no space available (despite getting up at 6am). The al la carte restaurants are definitely worth a visit as well as the Champagne bar. Entertainment is good but finishes every night promptly at 11pm there is no nightclub as advertised on Expedia.

Leisure Friends

8/10

Excellent

03 Jun 2025

reza

Nice but not any steak restaurants or steak in main restaurant so no barbecue cocktails not great very all inclusive, wasted time booking restaurants as they were already fully booked when arrived but they squeezed us in, we booked my 10 year old daughters hair to get braided on the last day but it got cancelled , but we had a nice time

Leisure Family

10/10

Exceptional

01 Jun 2025

Manish Shankar

We are a family of 4 returning from a 5night stay at Mitsis Alila and had a great time. The facilities are are good and food in the al a carte restaurants were really delicious. The food at the buffet restaurant is a bit bland and boring but we were able to book the a la carte restaurants quite easily. The 1st night we were given a room near one of the adult bars which was noisy until about 2am but once we reported this to reception, they immediately changed our room and gave us a room upgrade which was really appreciated. Would definitely return here again in the future.

Leisure Family

10/10

Exceptional

24 May 2025

Steven

Staff are wonderful .. room was lovely but bathroom not five star

Leisure Family

10/10

Exceptional

22 May 2025

Kay

Loved the family room with private pool

Leisure Partner

10/10

Exceptional

19 May 2025

Kudzai

This place literally feels like you’re inside a magazine. It is absolutely stunning and well kept. Customer service is top notch, we absolutely hated our room upon check in and the manager was able to change our room into a much more stunning room. Their food tasted really amazing too. What an amazing time we had

Leisure Partner

10/10

Exceptional

17 May 2025

Omotoyosi

Amazing Hotel, staff and food

This was my second time at Mitsis Alila, the staff were very friendly and helpful, always smiling. The food was amazing, lots of choices. We will definitely return the 3rd time. Deco was out of this world.

Friends_and_family Family

6/10

Pleasant

03 May 2025

Adrian

Not great for families because of the pool situation. There was a salt water pool that people avoided because the water was deep and stung your eyes, there was a pool that was reserved for adults and there was a pool just for decoration. As a result most people went to the children's pool, which was always crowded. Another negative was the lack of shade.

Leisure Family_with_children

10/10

Exceptional

27 Apr 2025

Soe

We had an excellent holiday and are already looking forward to going back! The accommodation was great as it was a good sized room that was big enough for our family of four and it had a lovely view of the sea. It was also very clean and was kept so by the maids despite the efforts of our two young children.

The food in particular was a major plus point as it was of a high standard and varied. Also, one of our children has severe food allergies. The hotel was very good at communicating with us about allergens in the foods and also offered to make versions of dishes without the allergens. They also provided dishes direct from the kitchen to prevent cross contamination (which is always a worry when eating at buffets when allergies are involved).

Lastly, all the staff were very friendly and efficient!

Leisure Family_with_children

8/10

Excellent

25 Apr 2025

Manuel

Noise was an issue.

Leisure Family

10/10

Exceptional

19 Apr 2025

Maya

A stunning property in Rhodes, this is now my second time at this hotel and I loved it even more this time. Great variety of food choices and everything is included on the all inclusive. All staff are so friendly and helpful, will definitely be returning again.

Leisure Family

10/10

Exceptional

19 Apr 2025

Ahoa

Had an excellent week at the Alila. Friendly staff, facilities were great and clean. Various dining options but be sure to book the a la carte restaurants upon arrival as are popular.

Kids didn't want to leave. Would stay here again.

Leisure Family_with_children

10/10

Exceptional

14 Apr 2025

Yatin Balwantrai Manilal

A fabulous get away destination. Thank you for an amazing experience from the friendly staff, to the fabulous food options and most importantly making my husband's birthday celebration a truly special one.

Leisure Family

10/10

Exceptional

13 Nov 2024

Caroline

The staff were so helpful especially when it came to my daughter’s dietary requirements, with plenty of choice for her. You did not have to wait for the staff to help with anything you needed. The food was of a very high standard with a great selection of restaurants. The location was wonderful with great sea views and very clean throughout. Close to Rhodes old town if you wanted to venture and also not a far transfer from the airport. Lovely entertainment on an evening. An extremely good all inclusive Hotel overall.

Leisure Family

10/10

Exceptional

06 Nov 2024

Miles

Great hotel

10/10

Exceptional

11 Oct 2024

CHETRANI

Highly recommended

Leisure Partner

10/10

Exceptional

27 Sep 2024

Brandon Tyler

Loads of options for food. Really well kept rooms and the beach is stunning will be returning in the future

Leisure Partner

10/10

Exceptional

27 Sep 2024

Boris

The hotel boasts modern architecture, clean and well-maintained premises, spacious and well-equipped rooms, an abundance of beach umbrellas, friendly and helpful staff, and delicious food

Leisure Family

10/10

Exceptional

21 Sep 2024

Sophie

Wow! We’ve just left Mitsis Alila after a perfect week. The hotel is immaculate and the staff go above and beyond to look after you. There is so much choice of places to eat and drink, and they haven’t compromised on quality. The pizza bar on the beach was a personal favourite. We rarely go back to the same hotel twice, but we’ll definitely be returning!

Leisure Partner

10/10

Exceptional

18 Sep 2024

Susumu

Stayed a room with private swimming pool which was large enough for a family.
Very gorgeous property with friendly and professional staffs.
Entire property was very well maintained with high cleanness. We visited many all inclusive resorts in the past but this was one of the best for us.

Leisure Family

8/10

Excellent

16 Sep 2024

adir

Great resort, good restaurants, and the staff was nice. Need to fix the water temperature in the showers, Jummping all the time.

Leisure Family_with_children

10/10

Exceptional

12 Sep 2024

Emma

This is a great hotel. The location is excellent with easy transport to Rhodes town and a short(ish) walk to Faliraki.

All the staff are amazing, so helpful and friendly. Nana in the greek restaurant was brilliant, as was Sofia and Daria in the Night bar. Also shout out to Nestor and Nicholas, good luck with school!

Rooms were spacious and comfortable, there was always space around the pool or on the beach, I liked the free towels.

The buffet food is nice, however the restaurants are incredible! We tried the Greek and Italian and would highly recommend, the pizza place on the beach was a personal favourite.

Super easy to book transfers and taxis. It was also very easy to hire a car for the day.

The hotel really has everything you need and we would not hesitate to book again.

Leisure Partner

10/10

Exceptional

12 Sep 2024

Sophie Elizabeth

A stunning hotel with top class A La Carte restaurant options. “All inclusive” really does mean all inclusive - unlike other hotels in the market, nothing is out of bounds. The restaurants are fantastic - make sure to make your evening reservations well in advance before you arrive though. Private Pool suites are more like a swim up room (the pool isn’t completely private), but still worth every penny in my opinion. We have visited this hotel for the past 2 years and will most certainly be returning next summer.

Leisure Partner

10/10

Exceptional

02 Sep 2024

senthil Kumar

We stayed in Mitsis Rinola Crete and Mitsis Alila is same and went one mile an ahead with service and Hospitality ❤️❤️❤️🦋🦋. Reception all staff were excellent 🥰🥰 and all restaurant staff great and beach bar person were great. Makes cocktails in no time. This time we were luck to get late check out with free of charge thanks to the hotel manager and receptionist 🥰🥰🥰❤️❤️❤️. We will come back next year ❤️

Leisure Family

8/10

Excellent

30 Aug 2024

Moran

I liked the restaurants and the bars.
I didn’t like the salty pool and the speed of the service

Leisure Family_with_children

10/10

Exceptional

28 Aug 2024

Kay

A lovely hotel great staff good service no queues and good sun bed control

Leisure Family

4/10

Poor

28 Aug 2024

Haluk

The best part are private pool of the room, the sea, concierge service.
The food was good for alacarte restaurants and really bad for the main restaurant. The soft drinks really bad across the board.
The reception service was bad, taxi situation is terrible.

Leisure Family_with_children

8/10

Excellent

23 Aug 2024

Kostas

Nice hotel, good condition. Very clean.
Staff is overall competent. Some friendlier than others.
Food was pretty good though menu somewhat limited. There were some pet peeves regarding actually being ready for service in the mornings, and bringing the rigjt coffee or tea. Drinks were good at night and the live music was a nice touch. The beach is very nice though pebbly. Make sure to have flip flops or sandals. Overall the hotel and experience was very nice. A solid 8.5 out of 10. I would have no problem returning to this hotel again.

Leisure Family

10/10

Exceptional

05 Aug 2024

Pradeep

Our second visit to Mitsis Alila, 3 years apart. As expected the staff, hotel, dining options, pool area, beach accessibility and as it was all inclusive the food options were really top class.Avi and the restaurant/ bar staff get a special mention for their patience and how they take care of their customers. Definitely a place we will go back to.

Leisure Family

10/10

Exceptional

31 Jul 2024

Matt

Staff were excellent all around, especially the pizza chef and the beach bar staff Michael and Vaggelis.

Leisure Family

10/10

Exceptional

31 Jul 2024

Satvinder Singh

Overall the hotel was excellent although the bedroom’s required touching up.The staff in particular Natasha (Concierge) was delightful and extremely helpful.The reception are welcoming and very accommodating.The live evening entertainment was fabulous in particular the entertainment on Tuesday evening’s with the lady violinist.Thank you for a fabulous holiday and my family and I certainly recommend Mitsis Alila.

Family

10/10

Exceptional

18 Jul 2024

Chad

Best food at an all inclusive

The service and food was the best I’ve had at an all inclusive! Well done!

Friends_and_family Family

10/10

Exceptional

16 Jul 2024

Aidan Blair

We had a wonderful stay at Mitsis Selection Alila.. Everything was absolutely amazing..

We were taken very good care of as soon as we arrived. Endless amount of food and drinks and the staff were fantastic.. I would definitely be visiting again and would definitely recommend this place. The rooms and facilities were top quality.

I can't wait to visit again. The island on a hold is pretty spectacular.

Leisure Family

8/10

Excellent

06 Jul 2024

Verified traveler

Great hotel

Superb hotel. Service, food, cleanliness. One gripe and slightly big one was the room. I didn’t realise I was booking a single room for 2 people. By virtue of the name and given the fact that on the hotel website it states a single room is for 1 person why are hotels.com selling it as accommodation for 2 adults? This is somewhat misleading and frustrating. Take care when booking. The hotel itself is ace and would recommend it.

Partner

10/10

Exceptional

05 Jul 2024

Joe

Great hotel. The best in Rhodes been 8 times

Leisure Partner

10/10

Exceptional

03 Jul 2024

Simon

Wonderful experience not too busy as the family went at the end of June. Food and drinks was exceptional would confidently recommend.

Leisure Family

10/10

Exceptional

26 Jun 2024

Lisa

9 visits in total and still my favourite hotel for a beach holiday. Exceptional value for money and 1st class service as always.

Leisure Friends

10/10

Exceptional

18 Jun 2024

Carole

Mitsis Alila is a beautiful hotel that we keep returning to year after year.
From the minute we get out of the taxi, we feel like we are returning to our Greek home & seeing friends & family.
Everything about the hotel is outstanding, from the decor, cleanliness, food & entertainment.
All members of staff go above & beyond to make sure your holiday is memorable. Special mention to Pantalis for the wonderful service on the beach, Christina in the Ouzeri, Magda & Evie for being so attentive in looking after us & Vitalia in guest relations for promptly & professionally dealing with any requests. Lastly, its always a pleasure seeing George (old) at breakfast & lunch & hearing all about his family & his daughters forthcoming wedding.
This is the only hotel we keep returning to year after year & will continue to do so.
Massive thanks to all at The Alila & we look forward to seeing you again next year.

Leisure Family

10/10

Exceptional

17 Jun 2024

Rakesh

A stunning hotel with fantastic facilities and great food

Leisure Family

10/10

Exceptional

12 Jun 2024

Abigail

Absolutely amazing, would definitely go back hotel was so clean and staff were so friendly!! One of the best hotels i’ve stayed at and absolutely beautiful overall

Leisure Family

8/10

Excellent

11 Jun 2024

Sonia

Overall the hotel was Ana ing and we would visit again, however we were a group with 3 rooms, two of the rooms (507 and 407) would not be what you would existing a five star hotel due to its bathroom facilities. Tony bathrooms not suitable with no proper shower and no proper bath. Apart from this, the rest of the stay was perfect.

Leisure Friends

10/10

Exceptional

30 May 2024

Parichaya

Our family of four had such a wonderful time at Mitsis Selection Alila. The staff were fantastic. We felt welcome and food was great.

Leisure Family_with_children

8/10

Excellent

28 May 2024

Joanna Agnieszka

Good points: food good quality, buffet and restaurants, close to the beach, whole day of activities for children. Our daughter loved the competitions, face painting, drawing time and playground. Not so good: amenity kit in room not replenished, including soap, minibar not replenished, we had to ask for basic things such as water, room just made up not cleaned, we’ve stayed for 10 days with sticky surfaces, not to mention spoons not replaced, or even tea cups not cleaned, restaurants booking impossible, should not be allowed to book prior to checking in, not enough sun loungers, by 9am all were booked by inconsiderate guests, rules set are not imposed, pools are too small, 3 in total. Kiddies pool occupied by unsupervised children creating an unsafe environment. Feral kids just running around, life guard wasn’t interested in keeping the area safe. There are babies and toddlers swimming around teenagers, it’s unsafe. I was kicked in the stomach by a feral girl, I’m 7 months pregnant, drink service very slow.
Overall it’s a 4 star hotel with good food. Amenities are not great and the hotel should figure out how to manage such large number of guests. If you like all inclusive, it’s your thing. My daughter enjoyed it as she met a lot a nice kids who played with her. Plenty of activities for kids. For adults aside from drinking and evening music, there’s nothing else to do. Although it’s not the hotel’s responsibility, however many guests were plainly rude.

Leisure Family

10/10

Exceptional

26 May 2024

Elikem

This was by far the best holiday we've been on. The hotel was exceptional with a variety of dining options around the resort some of which were open until 4am. The staff were friendly and very helpful throughout our stay. The hotel is also very close to the bus stop which os convenient for getting into town in either direction. I highly recommend this hotel it's well worth it.

Leisure Partner

10/10

Exceptional

21 May 2024

Steven

Lovely Hotel, staff can’t do enough for you. Very enjoyable one week stay 👍

Leisure Family

10/10

Exceptional

21 May 2024

Niesiha

Everything!!! Money well spent! The staff is amazing very kind people!!!

Leisure Partner

10/10

Exceptional

16 May 2024

Verified traveler

Amazing stay!

Amazing! Such a relaxing and fun vacation. The service is excellent, everyone is so nice, and the facilities and restaurants are great!

Partner

8/10

Excellent

11 May 2024

Wannie

Great atmosphere and entertainment. Enjoyed the dining experience and not far to town. But for my room and its location, I would have rated it excellent.

Leisure Family

10/10

Exceptional

09 May 2024

Georgina

Great hotel to stay at, and so many food options. Also it's great that you get a free water bottle to keep you cool throughout your stay.

Leisure

10/10

Exceptional

06 May 2024

Annemarie

Excellent quality and service, food and drinks were first class, all staff were amazing, friendly and efficient, accommodation was fantastic

Leisure Partner

10/10

Exceptional

30 Apr 2024

Shamsha

Beautiful resort!! Excellent & very helpful staff!! Very clean good food & vibes
The best resort I have even been in

Leisure Friends

8/10

Excellent

28 Apr 2024

YAEL

Nice for families

Very good hotel for families- great food all the time, the pool was not heated, only the kids pool was heated and only from noon. Nice shows at the evenings.

Friends_and_family Family

10/10

Exceptional

25 Apr 2024

Graham

We would like to thank Michelle from guest relations for always being helpful and arranging a cake and wine for our anniversary she is a lovely lady.

Also Nana in brunch she recognised us from 2 years ago she is another lovely lady we will miss her hugs and chats.

We would also like to thank Vengellis at the beach bar a lovely young man always cheerful and remembered what we had to drink.

All of the staff are lovely here. Thank you for a lovely holiday.
Very clean and friendly place to go.
We was a little disappointed with the food this time. They have a very good choice of food but it could be a bit hotter.

Leisure Partner

6/10

Pleasant

21 Apr 2024

Emuobor

On first impression we were impressed but a few things lowered our experience throughout our 6-night stay.
1. When we were taken to our room I saw a cigarette in our pool, however, this was removed immediately.
2. No one seemed to have the tools to amend our a la carte restaurant booking which didn't make sense since the booking was done online, that was frustrating.
3. Was not a big fan of the pebble beach experience Lindos had a better beach experience.
4. Kids club was not very engaging, and activities were very limited. No soft play options either.
5. The staff serving food in the main restaurant was slow and unattentive and this was consistent throughout. However, there was 1 extremely helpful lady I believe she was the host who showed brilliance.
6. Not as friendly as I would have expected everyone seemed to keep to themselves.
Overall not a completely terrible experience but fell short of my expectations in a major way.

Leisure Family_with_children

10/10

Exceptional

19 Apr 2024

Thamina

Staff were very friendly, clean modern hotel with lots of dinning options. Would definitely recommend

Leisure Family_with_children

8/10

Excellent

17 Apr 2024

Xzavian

Enjoyed my stay . Would come back and would recommend

8/10

Excellent

13 Apr 2024

Maya

A beautiful and modern hotel in Rhodes, rooms and facilities were clean and there was plenty to do in the resort. Staff were friendly and helpful, we had a bottle of rose in the room when we arrived and on our last night we had a fruit platter and lemonade delivered to the room, which I thought was really thoughtful. Would definitely stay here again so many food choices and excellent entertainment in the evenings, would highly recommend!

Leisure Partner

4/10

Poor

12 Apr 2024

Yasuhiro

Crowded family hotel although the season is not started. limited choice of the restaurant and unfortunately no proper guide how to make a reservation. facility is 5 stars but the operation is doubtful.

Friends_and_family Family

10/10

Exceptional

05 Apr 2024

Gaurav

The room are modern and clean, staff service is extremely high where ever you go they are happy to help. Loads of dining options and food is tasty and service is prompt.

We were two families of 4 people each and we enjoyed our stay thoroughly. Can't recommend enough.

Leisure Family_with_children

10/10

Exceptional

04 Apr 2024

sevoula

The staff could not do enough for us . The customer relations lady Vitalia, the reception staff Dominika & Iris & Tsampika & Rania the bar and the porter Nestor were all professional & excellent at keeping us comfortable and making our stay the most enjoyable . The stay was excellent and the kids had a lovely time. The rooms were clean & spacious with a lovely view and minibar . Our holiday was fantastic due to the lovely hotel & welcoming & helpful staff . They were very accommodating and friendly . Fantastic staff and facilities to relax and enjoy every minute .

Leisure Family_with_children

10/10

Exceptional

01 Apr 2024

marian

Unique is the architecture of this hotel, secondly it’s the staff ! Cuisine, restaurants etc. cleanliness is key here .

I had room 604 sea view not as good as other sea view as it’s a little restricted with a wall instead of glass , otherwise wonderful large room 👍

Thank you Alila 💕

Leisure Family

10/10

Exceptional

01 Apr 2024

marian

Our Room 604 was lovely, little restricted with a wall instead of others being glass front but lovely view 😊 . Cannot fault staff here , all food is wonderful ! Entertainment great!

Very clean hotel , area’s are kept immaculate, a special thanks to all the reception staff very helpful, and well done to the pizza guy on beach 🏖️. Thanks MITSIS Alila 👍

Business_and_leisure Family

6/10

Pleasant

31 Mar 2024

marian

I should have had full sea view but was given partial sea view as it had brick wall and when sitting on balcony you could not see the view! I was given room 604!!! Not full sea view 😡.

Also Expedia had given false info on city tax instead I had to pay 40 euro extra not what was on Expedia invoice!!!

Leisure Family

10/10

Exceptional

01 Nov 2023

Henry Charles Robert

Good hotel, staff are very friendly, good facilities and was a very good stay.

Leisure Friends

10/10

Exceptional

01 Nov 2023

Hina

One of the best resorts I have ever stayed in. The property is so clean, modern and has the best facilities. The staff is so courteous. Plenty of food options to choose from. I cant wait to go back again.

Leisure Family_with_children

10/10

Exceptional

25 Oct 2023

Peju

I loved staying at Mitsis Alila. The beach and the surroundings was my favourite thing to do. The beach was so clean and I could spend a lifetime (obviously exaggerated) at this resort. The staff were so kind, helpful and always smiling. Thank you we had an amazing time with you.

Leisure Family_with_children

10/10

Exceptional

23 Oct 2023

Ravi

8/10

Excellent

16 Oct 2023

Isla

Not as good as it used to be

We stayed at this hotel in 2019 and chose it again this year as we had previously been so impressed by it. Unfortunately standards have slipped since 2019. Service was slow in many areas and products unavailable. We were a family of 3 but our room was made up for 2. Housekeeping did come and make the bed up but we never received sufficient towels.On ordering a latte or cappuccino at breakfast it was regularly up to 20 minutes before this was served. We were always finished eating before the coffees were served. Some staff worked extremely hard but others were quite lazy. Wait times in the bar behind reception were often excessive due to a lack of staff. They claimed they couldn't always offer all drinks as they hadn't had time to stock the bar, they had been serving customers since the start of their shift. The pool bar ran out of diet coke on day 4 of our holiday and it was never replenished. The food on the buffet was actually quite limited and repetitive compared to our previous trip.We had a vomit-like substance appear in the shower so called reception to no avail. After visiting reception they sent housekeeping up to dose the shower. Housekeeping blamed us for being sick in the shower when there was quite clearly an issue with the drains. She also mopped the substance up and then used the dirty mop to clean the bathroom floor!
Alila was an excellent hotel but I would now say it is between average and good. It's a 4 star hotel now

Friends_and_family Family

6/10

Pleasant

15 Oct 2023

Verified traveler

This is a simple all inclusive hotel. It is a generous site and comfortable but has number of drawbacks.
1. food is appalling
2. the hotel is understaffed and service staff cant keep up with demands, needs and tidying communal spaces
3. pool is very small for this size of a hotel

Overall staff are lovely and very accommodating.
Given this is an all inclusive hotel - I wouldn't come back again because the food was that bad.

Friends_and_family Family

10/10

Exceptional

09 Oct 2023

Suzanne

La chambre d’hôtel était magnifique.
La nourriture était excellente.
Le service excellent aussi.

En ce qui concerne la nourriture, c’est l’endroit le mieux de tous les resorts que j’ai fait.

Leisure Family

8/10

Excellent

05 Oct 2023

Verified traveler

The hotel is lovely and has everything you need. The food in the restaurants is not amazing but presents well. Make sure to book them in advance on the app or you will miss out. Lovely beach bar and amazing pizza whenever you feel like a slice. Room are run down and housekeeping standards are low due to the size of the hotel. Lady working at Pita corner was just amazing!!

Partner

10/10

Exceptional

27 Sep 2023

Neithun

Amazing

10/10

Exceptional

17 Sep 2023

Linda

Wonderful hotel and staff, thank you. The dining options and quality of the food on offer was superb.

Leisure Family

10/10

Exceptional

16 Sep 2023

Dawn

Loved this hotel. Food quality very good, especially the A la carte restaurants. The champagne bar is a must before dinner. Evening entertainment every night.

Leisure Partner

8/10

Excellent

11 Sep 2023

Verified traveler

Nice break

Had a great time staying at Mitsis Alila for a week. We are a family of two adults, a 5 year old and 2 year old.

Staff are all very nice, friendly and helpful.

Breakfast can be very slow and it's very hard to get anyone's attention, it's like they avoid eye contact.

The food and drinks are of a high quality, we had a great meal at the Italian, especially the seafood linguine.

My biggest issue was the fact that when we checked in our toilet was dirty. It took four phone calls to reception and three cleaning attempts to get it right. Although they were apologetic I don't really see how you can get it wrong for so long. I even took pictures to show exactly where it had been left filthy. Was extremely frustrating.

Evening entertainment is brilliant.

Lack of sunbeds around the pool and both pools are salt water and therefore very salty.

Some lovely food bbq'd on the beach and fresh pizzas being made daily. Cocktails at all bars are delicious which was a pleasant surprise.

Overall a lovely stay just a few issues that could be improved.

Friends_and_family Family

10/10

Exceptional

10 Sep 2023

Solomon

Great. hotel. no complaints. ALL POSITIVES!!!

Leisure Family

8/10

Excellent

10 Sep 2023

Verified traveler

Great hotel

This is a great hotel. Really great beach, pools and most of the hotel interior is great.
The rooms are really nice and kept clean every day with a free well stocked mini bar.
The food and drinks are great quality and the a la carte restaurants are amazing.

The only negatives are the longish waits at bars/ waiter drinks service and some areas of the lower floors look a little dated.

We had a great stay and would recommend this hotel.

Partner

10/10

Exceptional

09 Sep 2023

Curtis

Ultra All Inclusive resort, beautifully decorated, amazing staff. The restaurants have amazing quality food. Beach is beautiful with waiter service and a fully stocked bar and they will make any drinks