Name: Ella Helea Ultra All-Inclusive Resort
Address: Kallithea, Kallithea, 85100, GR

6/10

Pleasant

30 Jul 2026

Son

The food could be better and it’s definitely not a 5 star a 4 star at most.

10/10

Exceptional

26 Jul 2026

Katherine

This is a beautiful hotel with fabulous staff. The food is also great. My only complaint would be that there aren’t enough sun loungers for the amount of people in this large resort.

10/10

Exceptional

19 Jul 2026

Richard

A great hotel for families. The buffet had a really good selection every day (we stayed for 6 nights) and the hotel has lots to do. They were renovating the indoor playroom during our stay and with that it will be even better.

Family_with_children

8/10

Excellent

19 Jul 2026

Christopher

Generally the hotel and location was very good, especially for smaller families. As a small family with an older child, we found it wasn’t as suited to our needs with less areas of quiet. The pool was packed out every day with families and small children taking over all of the areas, it would’ve been good for there to be a quieter area.
It was also disappointing that you could only use the à la carte restaurants a couple of times during our stay, the ramen restaurant was the best - the others, wern’t too special. The general buffet restaurant was fairly good with a lot of variety as well as local foods. The drinks range was good and the bar stuff were quick and friendly. We would normally get an upgrade due to our Expedia level but were told this wasn’t possible, as a result we were in a normal room with a sofa bed which was quite tiny in comparison to other hotels we’ve shared a room for within the area. The sofa bed itself was also of bad quality and kept falling apart.

Family

8/10

Excellent

18 Jul 2026

marie

Too many children .. I know it’s a family hotel but there are adults only as well so would be nice to have some adult only areas in the hotel like I usually find in other ( star hotels

Friends

10/10

Exceptional

18 Jul 2026

Martin

Really fantastic hotel complex with everything you’d expect from a 5* resort. Highly recommend the swim-up rooms if you have kids. Alacarte restaurants aren’t worth getting excited about, we preferred the buffet. Private beach was a great addition and has a brilliant beach bar.

Friends_and_family Family

6/10

Pleasant

16 Jul 2026

James

The main reception staff are not very friendly/helpful and need to learn to smile!. Not enough sun beds for the size of resort and long queues for drinks and snacks just need more staff this would have made the holiday more enjoyable.

Family_with_children

6/10

Pleasant

09 Jul 2026

Charlotte Elizabeth

A nice hotel, but if you don’t have children please book the sister hotel next door Ella Elissa. Helea is a very big, very busy hotel full of screaming children. Rooms are nice but again can hear babies crying all night. Perfect for families with young children, but anyone else should seek an alternative.

Friends

8/10

Excellent

21 Jun 2026

alejandro

The hotel is excellent
Only the reception staff is not good as should be, very poor on solving problems
the other hotel personnel are excellent.
check carefully all your reservation needs before coming to the hotel in order not to get bad surprises.

Friends_and_family Family

6/10

Pleasant

07 Jun 2026

Luka

This is not an all-inclusive resort, it is semi-inclusive. You are limited to two restaurants although there are seven of them and once you use up your reservations you must eat at the buffet restaurant. Further, room service is not included (unless you count the water and few cans of soft drinks that they may refill daily). The Greek staff is generally rude and not willing to help, that being said the foreigners are much friendlier and assist whenever you ask. Overall, the resort was okay not the best but not bad. The spa services were nice and the two restaurants we were allowed to try had okay food essentially what you would expect in a hotel restaurant.

Partner

4/10

Poor

30 May 2026

Zak

Beautiful hotel but run like a 3 star. No one to help with luggage on arrival. People at check in desk didn’t want to help, just told us to wait once we’d already unloaded and brought all 7 suitcases in, with 2 babies!
Staff member called Elena was very sarcastic and rude, should not be working there.
Bed was creaking very loud with every small movement. My baby woke up 3 times crying from the sound, we moved rooms at 1am just for the night. I had to take my 6 month old across to the other side of the hotel just to sleep in a decent bed then move back to original room next day. Staff lie a lot, next day they told me the bed was fixed but nothing had been done. Housekeeping took my babies towel by mistake; took two days for them to find it and bring back to me.
No service at pools, you’d expect staff to take orders around the pool at a 5 star.
Staff dont know much and lie when questioned. Very strange.
Mornings are extremely noisy when people walk past the bedroom. I was up from 7am from constant noise which wasn’t good for my baby.
All inclusive options were very good though.

Family_with_children

10/10

Exceptional

26 May 2026

Simon

A superb resort, can’t fault a thing. Busy at times but that’s because it’s so good

Partner

6/10

Pleasant

23 May 2026

Craig Lewis

The resort was good overall, but it lacked the finesse I’ve experienced at some other resorts. The staff were genuinely great and provided excellent service throughout our stay, which was definitely one of the highlights.

That said, there were several maintenance issues around the resort that took away from the experience — things like loose or damaged tiles, a nail sticking out of the floor, and a handrail that wasn’t fitted properly. Small details, but noticeable in a hotel of this standard.

The cocktails also need some improvement. For example, the mojito arrived without mint, and quite a few of the cocktails just tasted overly sweet and syrupy rather than properly balanced.

Food was very hit and miss across both the restaurants and the buffet. Some meals were enjoyable, but others were disappointing — the chicken was often very dry, and the burgers from the street food bar were really inconsistent. One was fine, while another was rock hard.

On the positive side, the pool area, views, and overall service were excellent. If the hotel can improve the consistency of the food and drinks, along with tightening up maintenance and operational details, it could easily become an incredible resort.

10/10

Exceptional

20 May 2026

Kirandip Kaur

Absolutely loved it here and will definitely be coming back!

Self

10/10

Exceptional

15 May 2026

Natalia

The

8/10

Excellent

15 May 2026

Stuart

Stunning hotel in terms of facilities and design. Service could be a little slow and the food overall was slightly disappointing, quite basic for 5 star.

Family_with_children

10/10

Exceptional

04 May 2026

Aidan James

Amazing

Partner

10/10

Exceptional

09 Dec 2025

Demelza

All of it

10/10

Exceptional

11 Nov 2025

Nicholas

Facilities were great, food was superb and hotel staff very friendly.

Leisure Family_with_children

10/10

Exceptional

01 Nov 2025

Samantha

Very nice and friendly staff
Clean resort
Good food
Entertainment for children
Children friendly hotel

Leisure Family

6/10

Pleasant

31 Oct 2025

Marseel

The hotel location is beautiful. The beach is very nice but I imagine it gets very crowded in high season as it was relatively crowded on nice days of the low season.

However, service was really bad. Rude staff or just careless (perhaps without realizing). No attention to detail that you would expect from a high price tag, 5 star hotel. Food was less than average and limited options of drinks (most wines on the menus were “out of stock”) and even coffee didn’t taste good. Again, ok hotel but def not for the price tag it warranted.

We went in off season so it was a bit cold. It would have been nice if at least one pool was a bit heated but the pools were all freezing cold and it was 24/25 degrees outside.

Leisure Family_with_children

8/10

Excellent

30 Oct 2025

James

Clean

Leisure Family

6/10

Pleasant

30 Oct 2025

Karen

Our room was very nice with a wonderful sea view. The resort itself if very nice. The buffet offered a wonderful selection of food and it was delicious. The food at the three specialty restaurants was not great and was disappointing, so we def preferred the buffet. The staff overall were not very friendly and the resort did not do much to organise activities. Not sure I would recommend this resort.

Leisure Family

10/10

Exceptional

22 Oct 2025

Amy

Clean hotel, nice food, brilliant and friendly staff

Leisure Partner

6/10

Pleasant

11 Oct 2025

Katie

This is certainly not a 5 star hotel. 2/3 of the lifts were out of order on my last day. The queues for the buffet were horrendous and the food was always cold. Only for the Al la carte restaurants, you would want to leave the hotel.

Self

10/10

Exceptional

02 Oct 2025

Cameron

Room size was great & balcony was a nice touch. Bathroom was a little on the smaller side. Breakfast and lunch options were good- we mainly ate out in old town in the evening as the buffet wasn't our scene. Buffet & pool did get particularly busy, seemed to be a lot of children.

Leisure Partner

10/10

Exceptional

29 Sep 2025

Marie Claire

Lovely staff who offered great service. It was a well-kept resort and beach, with a fantastic selection of food and drinks. They had a great range of entertainment (something for everyone), and the bar areas were well ran and services. The spa area was really relaxing, with great amenities - we had great massages there! The a la carte restaurants were brilliant, and we also enjoyed our a la carte breakfast upgrade (it was a very peaceful way to start the day). We would definitely come back.

Leisure Partner

10/10

Exceptional

22 Sep 2025

Robyn Ashley

Amazing hotel! The staff were lovely and always happy to help. 5* treatment and beautiful facilities!

Leisure Friends

8/10

Excellent

09 Sep 2025

Nadia Khateejah

Beautiful hotel and facilities but poor service - long queues, no pool service, room cleaning was late in the day (was often between 4-5pm), the corridors to the rooms were dark and damp smelling - lacked 5 star service imo. Very family friendly which it is advertised as and so many amazing facilities for children but definitely very busy due to the size of the hotel - would’ve preferred adult only in this instance

Leisure Family

8/10

Excellent

05 Sep 2025

Jessica

The hotel was very modern, aesthetically pleasing and spacious.
Check in was nice and easy and the swim up pool room was great - just note if you don’t plan to go for the sea view option, your pool might be in the shade for most the day!

There were a LOT of small children and families, however there was the option to stay in the adult only hotel in the complex (but of course, more expensive!) It’s a shame there wasn’t a section in the main hotel for adults during the day time - the pool nearest to the beach would be perfect for this as there were beds in the pool etc, but instead was full of babies and young children.

We chose to sit on the beach throughout our visit as the main pool was VERY crowded. However getting sunbeds was no issue whatsoever.

The buffet was brilliant both at morning and dinner and the staff were great, especially Jane!
We booked the Italian and Latin America restaurant towards the end of the holiday to leave it on a high - these both were a massive disappointment and I would refuse to pay for the meals if I had been half board! The staff were rude, una

6/10

Pleasant

31 Aug 2025

Mary

Lovely hotel but the reception staff were not friendly AT ALL. It’s the first impression & they were not one bit nice.

All the other staff were lovely, which made up for it.

Food was ok got repetitive.

Partner

10/10

Exceptional

19 Aug 2025

Borislava

I had a wonderful stay at this hotel and I was very satisfied with everything. The food was delicious with a wide variety of options to choose from each day. Our room was clean, and housekeeping did a great job, cleaning daily and keeping the minibar well-stocked.
The beach and pools were absolutely fantastic – perfect for relaxing and enjoying the sun.
I want to give a special thanks to Joanna from the Philippines, who served us many times at the restaurant. She was truly the kindest and most attentive person I've ever met. Her warm and friendly attitude made our dining experience even more enjoyable. Thank you, Joanna!
Highly recommended – I would definitely come back.

Family

10/10

Exceptional

15 Aug 2025

Tom

This our 2nd visit to Helea and it was great, as a family with young kids looking for a one-stop-shop this resort checks all the boxes - full board, beach, pools, water park, kids club, cinema, nightly family activities and shows and more. The resort functioned impeccably (except for some minor hiccups with the the main restaurant during rush hour and with the room cleaners), the kids had tons of fun and their parents too!

Leisure Family_with_children

6/10

Pleasant

13 Aug 2025

Toni Maree

Bed was memory foam which I do not get on with. So uncomfortable sleep. Staff were friendly and amazing. Too many children in the second week of our holiday. But the hotel was lovely just a bit too big for us. Great options of food and the restaurants good and service weee amazing.

Leisure Family

10/10

Exceptional

11 Aug 2025

Sian Marie

We had a lovely time at the Helea hotel. The staff were always polite and happy to help. A great selection of food choices, something there for everyone. The hotel was very clean. Would definitely be returning.

Leisure Family

10/10

Exceptional

01 Aug 2025

Laura

We’d definitely recommend it for families. The hotel was really clean, Everyone was so friendly and great with our little boy. There were loads of food options, and we loved being able to grab snacks all day from the beach bar and street food hub. The pools were great, and the whole place had a really nice vibe and aesthetic. The only small issue was needing to be up early for sunbeds, but that’s to be expected during the summer holidays. Overall, a brilliant stay and we’d happily go back

Leisure Family

10/10

Exceptional

30 Jul 2025

James

Brilliant family stay! Highly recommend!

Leisure Family_with_children

6/10

Pleasant

23 Jul 2025

Mehmet

It’s ok but nothing special

Leisure Family

8/10

Excellent

22 Jul 2025

Michael

The property itself is lovely, very clean, bright and well maintained. The negatives are the A la carte restaurants and the sunbed shenanigans. The a la cartes are very difficult (if not impossible for some of them) to get into and once you do the food and service was disappointing. The sun beds are ridiculous! Most have towels by 6.30 in the morning and although signs are around saying no holding beds this is in no way inforced.

Leisure Friends

10/10

Exceptional

21 Jul 2025

Megan

Great hotel, don’t really need to leave the resort only to see old town Rhodes. 100% recommend a swim up pool at the room, main pool is chaotic people reserving chairs from 8am and not issuing them u til noon or after if even at all. But staff and everything else was brilliant. Thank you!

Leisure Family_with_children

10/10

Exceptional

14 Jul 2025

Haviv

Great place for kids

Great rooms great pools and facilities, food is fine.

Friends_and_family Family

4/10

Poor

11 Jul 2025

Sachin

The customer service in this place is in need of some serious improvement.

At best this place is a good 4 star.
Who on earth rated this 5 stars needs to try again.

Leisure Family

4/10

Poor

07 Jul 2025

George

Glass shards were on my patio. Asked them to get cleaned and still there after the day I left . Couldn’t use with child .
Buffet wait was 30 minutes. Why not staff properly.
Need to work on housekeeping and staffing. But a 5 star quality.

Leisure Family_with_children

6/10

Pleasant

06 Jul 2025

Sarah

June 2025
We have just got back from a week at this hotel, 2 adults 2 children. Although aesthetically this hotel is beautiful, the reality of it is far from that.

- Restaurants
The main buffet restaurant is chaotic, it is so busy and very under staffed. Takes forever to be served, variety is lacking especially for children. There were no areas where food is prepared in front of you like other all inclusive resorts. One day we sat down with our cereal for breakfast and asked for some spoons to which a staff member replied ‘we haven’t got any’ and walked off. Most times there were huge queues to be seated at the restaurant, some days the queue was so long it left the restaurant, filled the corridor and carried on up the stairs. There are other bookable restaurants but these get booked up very fast and in my experience it felt as though what you were getting was the same options that were at the buffet just plated a bit nicer!

- Bars
There are limited availability to get drinks, especially if you are at the children’s slide area or at a swim up room and when you do go to the bar there is always a huge queue.

- Rooms
We had a junior family suite (swim up room). The room was very small with very limited storage options. There is also no iron in the room and no facilities in the hotel to be able to iron your own clothes. You have to pay them €6 per t-shirt to use their ironing service.

- Main Pool
There is a rule at the main pool that parents have to be in the water with th

Leisure Family

6/10

Pleasant

01 Jul 2025

Karlee

We enjoyed our stay at Helea, although I would not consider it a 5-star. The rooms and lobby are quite nice (newly renovated), the grounds are well kept, but the food is no where near 5 stars. The main buffet is very average - we preferred breakfast out of all the 3 meals offered there. The dinner buffer was not great at all, in fact we went into town a few nights to eat authentic Greek food (highly recommend). The restaurants on site are also average - we went to 2, and enjoyed 1 of the 2. The grill by the pool is well below average - they don't even make a good quality burger. The only pool food we enjoyed was the gyros. We talked to other couples who had the exact same opinions. The least they should offer is good quality poolside food. T

The service is good, but again not 5 star service. You have to wait a while for drinks in the lobby in the evening (only one main bar), no servers coming around offering drinks to you by the pool, limited high end alcohol, no cushioned pool loungers (typical features a 5-star would offer as we have been to an amazing 5 star all inclusive).

If you are a family with children, and aren't looking for a very upscale experience, this resort is great. There are kids everywhere, a small waterpark, and the pool is huge. If you looking for a romantic quiet couple getaway, I would try the adults only resort next to Helea instead.

Personally, we would not stay here again, although it depends what you're looking for and expectations you have.

Leisure Partner

10/10

Exceptional

30 Jun 2025

Rhys Joseph

The p

10/10

Exceptional

19 Jun 2025

Morvarid

Very family friendly hotel, traveled with our 9 months old baby and the hotel was very accommodating
Facilities are clean and restaurants good with different choices for everyone

Leisure Family_with_children

10/10

Exceptional

18 Jun 2025

Maisie

Stunning property and great location, close to town and easy to grab a taxi if you need to. Plenty of yummy food options and drinks are great.

Leisure Friends

8/10

Excellent

13 Jun 2025

Keir

We had a lovely holiday the food was excellent and the hotels in a fabulous location only 10 minute taxi ride the old town . However The staff are very slow at servicing drinks and the hotel is really a family hotel and if young couples are considering this i would advise the sister hotel next door. Overall very nice hotel and well decorated and really good facilities.

Leisure Family_with_children

10/10

Exceptional

04 May 2025

Tyrese James

Absolutely beautiful of a place. Probably the best resort I’ve come across in a while.

10/10

Exceptional

26 Apr 2025

Amanda

Lovely hotel, swim up pool, spa, right on the beach & staff. Only negative was the pool was very cold (it was April though!) & it’s a bit tricky with food allergies as the buffet doesn’t list allergies, you have to get a chef to walk you round

Leisure Family

10/10

Exceptional

25 Nov 2024

Navkiran

Very high standard accommodation with excellent facilities and dining options.

Leisure Partner

10/10

Exceptional

28 Oct 2024

Simon

Great hotel, amazing facilities. Good food options. Great activities for children. Only criticisms was speed of service at the bars and the pool temperature

Leisure Family

10/10

Exceptional

24 Oct 2024

Verified traveler

Thumbs up

Amazing hotel, with amazing staff, and great location. We’ve stayed several times and will stay again.

Friends_and_family Family

8/10

Excellent

14 Oct 2024

Monica

Most of the focus was on activities for the kids. It would be nice to have something for the adults as well.

Leisure Family

10/10

Exceptional

13 Oct 2024

Diana

Loved the hotel, definitely recommend the rooms with pool access!!

Leisure Family

4/10

Poor

13 Oct 2024

Delal

The room was unclean and no privacy in the balcony..
food was nothing special, unfriendly staff

Leisure Partner

8/10

Excellent

13 Oct 2024

Verified traveler

Nice place

Lovely staff
Nice room, cleaned every day with fresh towels & bed linen changed every 2 days
Food in buffet was ok. Plenty of choice but could be lukewarm
Food in Italian & South American a la carte restaurants was excellent
Good range of wines & cocktails

Friends_and_family Family

8/10

Excellent

08 Oct 2024

John

Great staff

Overall The resort was wonderful.
Great facilities, nice beach and close to the old and new town.
Didn’t realise that our section was full of young kids.
In hindsight we should’ve booked the property next door - adults only.
The staff were all sensational and extremely accommodating at all times.

Partner

8/10

Excellent

05 Oct 2024

Julia

Great pools and beach. Food a bit hit and miss

Leisure Family_with_children

6/10

Pleasant

28 Sep 2024

amy

Very modern property good for young families and young couples.
Signage to different restaurants toilets etc was not always easy to find. Could do with more easy access bars of staying in a swim up pool as quite a walk.

Leisure Partner

8/10

Excellent

27 Sep 2024

Sahra

Lovely resort, however definitely felt awkward as I am a Muslim and did get unnecessary looks and reactions from people, sometimes staff members. Did not feel inclusive.

8/10

Excellent

24 Sep 2024

Fjolla

It’s definitely a great place and I had a great time but for the price you’re paying and for the 5 stars it has there are quite a few things that come to mind that aren’t that great.
Having no real options for 3 people to house in a room was annoying since the third person has to sleep on a sleep sofa type thing. Light switches weren’t working properly and some lights were making weird noises. If you’re a 3 people group you only got drinks for two people and same with the bathrobe and slippers. We had to go and ask for a third pair of each ourselves.

Staff was incredibly nice and always tried their best which was great. It’s just issues with the things there and no issues with staff whatsoever.

Leisure Friends

8/10

Excellent

23 Sep 2024

Verified traveler

The hotel is good but the water pools are frozen, we were not able to enter the pool at the beginning of September
The kitchen staff and chefs are excellent and very considerate

Friends_and_family Family

10/10

Exceptional

17 Sep 2024

Sam

Pool was amazing it’s just a 10/10 hotel

8/10

Excellent

15 Sep 2024

Catherine Louise

The hotel itself was lovely, beautiful room. More family orientated than anticipated and as a couple travelling we would have appreciated an adults only area. There was a smaller pool but we tried to use this twice and both times, before 8am, all beds had been reserved by towels which was really disappointing as the hotel has a no reservation policy but this was obviously not enforced. Air con only went to 22 and would have liked it just slightly cooler bearing in mind the high outside temp. Despite being all inclusive, and having a swim up room, the mini bar only had soft drinks so rather than walking to the bar we would pay at the mini market instead. The al a carte restaurants were fantastic, especially the Sushi one. Breakfast service was sometimes slow so that our coffees didn't arrive until after we'd eaten.

Leisure Partner

6/10

Pleasant

14 Sep 2024

Aysel

When arrived, the gentleman that checked us in was amazing.
After that every other staff was very average.
When asked to the barista how was your day? Boring was he’s response.
The lifeguard at the kids aqua park had no interest in keeping kids safe. Example my son was stuck in the tube screaming, he couldn’t hear it but my husband that was walking towards the aqua park could. Obviously I was running around trying to work out which tube he was in. When I approached him about the matter, he had a chip on he’s shoulder.
Food is so average and not enough traditional options.
It’s over crowded and not enough staff.
I wouldn’t rate this as a 5 star experience at all.

Leisure Family_with_children

10/10

Exceptional

13 Sep 2024

Judith

Excelente Mari en el atea de restaurante fue Excelente

Leisure Family

8/10

Excellent

11 Sep 2024

Fonda

Lovely hotel with lovely staff. Enjoyed our stay there.

Leisure Family

8/10

Excellent

05 Sep 2024

Jan-Paul

NEARLY A 5

The exterior of the hotel and pool area is stunning and we had pur own private beach front. So you didnt have to worry when heading into the sea.
The staff were great and extremely helpful, however I felt that they could hire more waiting staff to speed up the process of getting drinks etc.

What stopped me from giving 5 stars, was that the lift in the main building kept on breaking so we'd have to take the stairs alot . The Aircon in the bedroom, was pretty weak and we could only bring it to 22degress.

But overall, we really enjoyed our stay and highly recommend it.

Friends_and_family Family

6/10

Pleasant

29 Aug 2024

ARACELI

Very unsatisfied with dining options and reservations. I was able to book only 2 dinners out of 8 night stay. All other days was buffet dining and food was blend at best. Cleaning service was awful only did beds and took garbage out. Did not clean floors or anything else. One day they left garbage by coffee station and didn’t clean.

Leisure Family

10/10

Exceptional

17 Aug 2024

Gemma

Amazing hotel

8/10

Excellent

03 Aug 2024

Giovanni

Overall everything was good.
We had a great time

Leisure Family_with_children

10/10

Exceptional

26 Jul 2024

Isai

Amazing stay! We coudlnt have asked better for out honeymoon

Beautiful view, nice people for the service! Amazing

Leisure Partner

8/10

Excellent

23 Jul 2024

Michael

Great bar staff. Emmanuel, Chira, kyriaki were great at main bar and vasillias at beach bar. Disappointed with cooperation of managerial staff when friends bag got stolen & did little to nothing to help sort/find

Leisure Partner

6/10

Pleasant

18 Jul 2024

Joe

Thought the Helea hotel was lovely, really nice and modern hotel with great facilites and staff.

I would happily give this resort 5 stars but as a result of the food buffet and the sun lounges i give Helea 3 stars.

Upon arrival we were told we only were allowed two reservations to use at the A la Carte restaurants which was pretty gutting as I wouldn’t have booked knowing this before hand. As a result we had to eat in the buffet restaurant 4/6 nights where the food was terrible. This was a shame since the food in the a la carte restaurants were incredible, especially at Tsouka and Lerma.

Regarding the sun lounges, it states residents aren’t allowed to reserve them yet everyone still does. People will go down in the early hours of the morning to do so therefore it was hard to find space. I’m on holiday to relax, not to wake up around 6am to go down and put a towel down on a sun lounge …

Other than this the hotel was lovely, really aesthetically pleasing and perfect location on the sea with the best views.

Thank you, and I hope you take this feedback with action.

Leisure Family

10/10

Exceptional

12 Jul 2024

Aasiyah

Beautiful resort, spacious rooom
- we booked a junior suite with swim up pool and sea view. The pool wasnt actually a swim up pool which was a bit disappointing, but it was nice having a quieter pool
- Lots of food and drink options throughout the day, including the pool and beach bars, the crepes were delicious
- Beach always had lounges available, sunrise was beautiful, we woke up to see it daily
-

10/10

Exceptional

23 Jun 2024

Ellara

Lovely resort with beautifully decorated and furnished suites. Main restaurant on resort offers halal chicken and meat which was perfect for us.

Leisure Family

10/10

Exceptional

18 May 2024

Emmanuella

Honestly so beautiful and elegant. I cried leaving this property as I didn’t want to leave

From Alex the Supervisor to Eleni & Joanna by the beach bar, everyone was so pleasant and kind

For context I’m mid 20’s and my mother is in her late 50’s and we both loved it so much.

The wellness spa was amazing ! Incredible ! Staff there were amazing too.

There were so many ways they made this stay special like surprising my mum with a birthday cake and other free things just because.

Everyone is so polite and lovely. Although it is a family resort, I didn’t feel disturbed by the kids at all.

Infact it was nice to have the kids around as they added a lovely touch to the resort. The resort also made adequate provision for the kids.

I ate and ate till I couldn’t eat anymore ! The food is incredible. Everyone at the beach bar knew me by face and name before I left; that’s how much I loved the food

The drinks are superb and I was spoilt for choice ! I feel like I was in heaven ! Thank you so much Helea !

I also enjoyed the shops available and bought three stunning pieces from the jewellery shop.

Once again, thank you so much ! I’ll be back !!!

Leisure Family

10/10

Exceptional

17 May 2024

Aimee

The staff here are so attentive and nothing is too much trouble. Area is beautiful, beach with water sports, activities in the hotel, lots of areas to relax. Honestly an incredible place

Leisure Partner

10/10

Exceptional

03 May 2024

Emely Jhoanna Baez

It was a very nice hotel I would said the food option is not the best but overall it’s nice resort to stay at they staff are great

Family

2/10

Poor

02 Nov 2023

Jennifer

Stay elsewhere

This is not a modern hotel or one that has anywhere near enough facilities for the amount of guests. I will definitely not stay here again, nor would I recommend. Stay elsewhere.

Partner

10/10

Exceptional

22 Oct 2023

Simbiat Anike

Excellent hotel. Would definitely recommend. Can't wait to visit again.

Leisure Partner

8/10

Excellent

18 Oct 2023

Julie

Our stay was lovely. Our room was very comfortable and big. Staff were courteous although the buffet staff seemed a bit frazzled. Long hours and days I assume. The pools were wonderful and catered for all ages. All in all a wonderful holiday.

Leisure Family_with_children

10/10

Exceptional

05 Oct 2023

Timothy

The food was great

Leisure Family_with_children

10/10

Exceptional

30 Sep 2023

Tal

This is our 3rd stay at Helea and it is consistently great. Beautifully designed hotel, at a fantastic location, with a great staff and service. We enjoyed a wonderful welcome and a room upgrade. The hotel was at full capacity, but it was not felt at all (no long lines etc.). The facilities are well maintained and are suitable for all traveler types and the beach is perfect. Highly recommended.

Friends_and_family Family

6/10

Pleasant

20 Sep 2023

Fiona

Greek hotel

I have to give a mixed review as sone areas were good, others disappointing. The room was not cleaned until late afternoon and the mini bar was not stocked on 4 occasions. There is no iron available which for a 5 star hotel I could not believe. You have to use the ironing service at the hotel. The specialist restaurants you have to book and despite doing this on check in I only had the option to book 2 as the hotel was so full. The corridors to the rooms were not hoovered for days and there was a cigarette butt the cleaners walked past that was there 3 days. Reception staff were mixed with 2 girls lovely but 2 couldn’t crack a smile and were downright rude and unfriendly. My husband even commented on the looks one would give me whenever I was in reception, maybe as I had to complain but I was justified. There was no upgrade available and no late checkout although we did get a room to shower in which was appreciated.
Now it wasn’t all bad, if the management could fix the above the place could be great. The restaurant staff work so hard especially at breakfast but three times we had to wait for a table to be laid as you find your own way so a few days we didn’t bother with breakfast. The staff are overworked here. In the Greek restaurant on a lunchtime however the staff and service were fab as they were in the other 2 speciality restaurants. The service in the Italian was outstanding. The drinks are good quality overall and good staff. Hotel is modern and a good design.

Friends_and_family Family

10/10

Exceptional

16 Aug 2023

TZIMHS

T

Leisure Family

6/10

Pleasant

30 Jul 2023

AnneMarie

I’m not really sure where to start. The property itself is beautiful. The location is absolutely perfect. Close to a ton. We had a total of 4 rooms. The woman who checked me in, not once did she make eye contact. She said nothing to me other than “here are your room cards”. Got to the room and it was so hot you couldn’t breathe. I called down to the front and was told “well it’s hot out” we had to insist they send somebody up, they fixed the AC. 2 days later, we needed toilet paper, called for 2 days. No one showed up. Found an employee in the hall who went and got me some. House keeping never came. You can tell they were working very hard but short staffed. If they start at 1 end of the hall, 1 day, they should start at the other the next day IMO. The food in the Italian restaurant was terrible. And so was the service. My daughter got reprimanded by the staff for pouring her own water. “It was his job” but yet he was never around. He spent a lot of time at the tables on either side of us. One was getting more alcohol than us, the other spoke the same language he did, and they were joking and laughing and he kept rubbing one of the kids heads!? One elevator was out the whole time, took the stairs mostly because of the rolling power outages. Ate at the Buffet a lot, good selection of food. My favorite employee, Dora. She was always busting her tail, working so hard, and always had a smile on her face. I have so much more I want to review but not enough space here. Spa was A

Leisure Family

10/10

Exceptional

22 Jul 2023

Gurleen

Exceptional 10/10 resort! Great location near old town, beaches, and night life. Amazing amenities on the resort with multiple pools, gym area, spa, shops, areas for children, etc. staff were welcoming and friendly and there were many different food options availble. Had a wonderful experience and would definitely recommend this resort as it is newly renovated and stunning for Instagram photos

Leisure Friends

10/10

Exceptional

19 Jul 2023

Zahir

Modern hotel with great staff

Leisure Family

10/10

Exceptional

10 Jul 2023

Conor

Helea Stay

From Day one to check out, the service was excellent and the experience was incredible. Fantastic hotel with gorgeous views and wonderful in design. The food from the buffet and A La Carte restaurants was sublime. Will definitely look to come back again!

Partner

10/10

Exceptional

10 Jul 2023

Sam

We would highly recommend this hotel to those looking to visit Rhodes and will hopefully be returning in the future. The food, facilities, staff and services were excellent and well thought out. We all really enjoyed our stay and remarked throughout the week that we had picked a really good resort for our break.

Leisure Friends

8/10

Excellent

05 Jun 2023

Rita

Gorgeous hotel but understaffed and poor service. Lengthy queues at the bar and coffee at breakfast, which detracts from a relaxing vacation. More staff and waiter service needed to improve experience. Lots of potential but not quite there yet.

Leisure Family_with_children

4/10

Poor

03 Jun 2023

Christopher

Not quite a five star hotel yet. Some of the finishes to the building and decor are very poor, skirting boards hanging off, paths not complete etc. some staff where brilliant but all are far too busy to provide great service. At meals time we often had to clear a table ourselves before we could sit down at it, we had VIP breakfast but the hotel only manage to organise this for 3 out of the 7 days. No availability to book at the a la Carte restaurants. Not enough sun beds leaving families sitting on the floor (or racing at 5:30am to reserve them). Had to ask reception multiple times to sort out simple problems. The website says we’ll stocked mini bar, which is not true, two waters a juice and 3 cans of soft drinks. All in all the hotel is way off five star and simply needs more staff to operate well in my opinion. The spa facilities and kids entertainment are really good though and as a say a few of the staff were brilliant too.

Leisure Family_with_children

6/10

Pleasant

31 May 2023

Jonathon

While the property itself was undeniably stunning, there were numerous issues that marred our experience.

Perhaps the most frustrating problem was the lack of hot water. Out of our six-day stay, we had hot water for only two days. This made showering, especially for our children, an uncomfortable and challenging task. Despite repeatedly bringing this concern to the attention of the staff, it seemed as though they simply didn't care. Eventually, we had to escalate the issue to Expedia, and I must commend them for their prompt and efficient assistance.

Another significant letdown was the cleanliness of the room. It was evident that only surface cleaning had been done, as the room barely met basic hygiene standards. Shockingly, the room wasn't cleaned at all for the first two days of our stay. The baseboards were covered in dirt, and the state of the shower was downright appalling. Considering the resort is relatively new, one would expect a greater emphasis on attention to detail and cleanliness. It was evident that the resort was understaffed.

Furthermore, the a la carte booking system proved to be a disappointment. The resort scheduled two dinner for us on the same day, with a mere two-hour gap between them. They couldn't rebook us so we didn't get any value here.

Given the aforementioned shortcomings, I would suggest considering an alternative resort until these issues are rectified. With improvements in these areas, Helea could undoubtedly become a truly exceptional

10/10

Exceptional

26 May 2023

Francesca

Absolutely beautiful hotel. Highly recommend it. Staff were very helpful and pleasant. Hotel grounds were very clean and modern. Newly renovated. Decor was on point. Fantastic holiday. Food was lovely dinning area was clean

Leisure Partner

10/10

Exceptional

16 May 2023

Jacob

The hotel and hotel grounds are beautiful. Very modern. The staff were all very welcoming and friendly, very attentive to our needs. Everyone always had a smile on their face. Had a lovely time here. The rooms and grounds were always very clean. The only negative I would mention would be trying to get a reservation at the a la carte restaurants. I wasn’t able to book a single dinner restaurant during my whole 9 day stay. But the all inclusive buffet was excellent, so didn’t bother me too much. Overall, I enjoyed my stay very much. I would definitely consider coming back to Helea, or perhaps even checking out other Ella resorts in other destinations.

Leisure Friends

10/10

Exceptional

10 May 2023

HAIM YEHOUDA

Great hotel. very clean The hotel staff provides excellent service.

Leisure

8/10

Excellent

30 Apr 2023

Karla

Good

Great:
A la carta food is great! Very delicious quality
Lots of pool areas to be, if not too windy!
Large buffet area
kids club, although it needs some love
Slides area for kids, water is freezing so ideally you look at the weather before travelling!’

Not so great:
You have to pay to access spa area. €35 for two hours access to inside pool and sauna and so on. If you get a treatment you can get it for free, but these are petty hefty.

If you go outside of hot summer the water in the pools is freezing! No heated Pool for babies or kids.
Indoor pool is heated but no kids allowed.
Buffet food is not the best I have had for a 5* hotel
Very doors are not sound proof so can be loud if people in the hallway are noisy

Friends_and_family Family