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Hilton Garden Inn Plymouth
Plymouth - MA · United States
Four Home Depot DriveView location
8.8/10Excellent1,000 Reviews
Cleanliness9.2/10 9.2
Service9.2/10 9.2
Comfort9.0/10 9.0
Condition9.0/10 9.0
Neighborhood8.8/10 8.8
Amenities8.4/10 8.4
See all ratings- Business hotels
- Sport hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Hilton Garden Inn Plymouth
The Hilton Garden Inn Plymouth, MA, conveniently located off Route 3 Exit 5 in historic Plymouth, offers deluxe accommodations for both business and leisure travelers.
Just a short walk from shops and restaurants, the hotel is also ideally situated 10 miles north of Cape Cod and 30 miles south of Boston Logan Airport.
Guests can enjoy amenities such as complimentary high-speed internet access with PrinterOn remote printing, an in-room hospitality center with a microwave, refrigerator, and coffee maker, and a spacious work desk with an ergonomic chair. The hotel also features a heated indoor pool, whirlpool, fitness center, and a 24-hour business center.
For dining, the Great American Grill serves breakfast daily. Nearby attractions include Plimoth Plantation, Plymouth Rock, and whale watching tours.
Show less
A stay at Hilton Garden Inn Plymouth places you in the heart of Plymouth, within a 5-minute drive of Plimoth Patuxet Museums and Plymouth Farmers' Market. This hotel is 2.2 mi (3.5 km) from Plymouth Rock and 2.3 mi (3.6 km) from Mayflower II.
Make yourself at home in one of the 130 guestrooms featuring refrigerators and flat-screen televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms have shower/tub combinations and hair dryers.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Plymouth? This hotel has 1367 square feet (127 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
11:00 AM
Minimum check-in age
21
Hotel policies
LGBTQIA+ friendly
Professional property host/manager
Pets allowed
Only dogs and cats are allowed
Maximum number of pets per room 2
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- Pool access available from 5 AM to 11 PM.
- Up to 2 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Tax ID - C0004502390
- This property accepts credit cards, debit cards, and cash
- This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
-
Minimal age
21
-
Optional fees
- Fee for cooked-to-order breakfast: approximately USD 11.95 to 14.95 for adults, and USD 10.95 to 12.95 for children
- Pet fee: USD 50 per accommodation, per stay
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Spanish
Nearby attractions
Plymouth Public Library
1.4 km / 0.9 mi
Harlow Old Fort House
2.9 km / 1.8 mi
Jabez Howland House
3 km / 1.8 mi
Stephens Field Beach
3.1 km / 1.9 mi
1749 Court House and Museum
3.2 km / 2 mi
First Parish Church
3.3 km / 2 mi
Brewster Gardens
3.3 km / 2 mi
Jenney Grist Mill
3.3 km / 2 mi
Richard Sparrow House
3.3 km / 2 mi
John Jenney Museum
3.3 km / 2 mi
Billington Sea
3.3 km / 2.1 mi
Pilgrim Memorial Hall Museum
3.4 km / 2.1 mi
Plymouth Rock
3.4 km / 2.1 mi
Spooner House Museum
3.5 km / 2.2 mi
Spire Center for the Performing Arts
3.5 km / 2.2 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 130
- Number of floors (main building): 5
- Double rooms: 87
- hotel
- Wheelchair-accessible
- Car parkExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
- Late Check-outExtra charge
- Wi-fiExtra charge
- Room serviceExtra charge
Show 36 more facilities & services
- Laundry serviceExtra charge
- LaunderetteExtra charge
- Babysitting serviceExtra charge
- 24-hour securityExtra charge
- Air conditioning in public areas
- Hotel safeExtra charge
- Lift accessExtra charge
- Shop
- Newspapers
- Luggage roomExtra charge
- Clothes dryer
- Bar
- Restaurant
- Smoking areaExtra charge
- Conference room
- Meeting room
- PrinterExtra charge
- Business centre
- FaxExtra charge
- Indoor freshwater pool: 1
- TV lounge
- Game roomExtra charge
- Hot tubExtra charge
- Non-smoking establishment
- WaterskiingExtra charge
- Jet skiExtra charge
- DivingExtra charge
- WindsurfingExtra charge
- SailingExtra charge
- FitnessExtra charge
- Horse ridingExtra charge
- BilliardsExtra charge
- Bowling alleyExtra charge
- GolfExtra charge
- TennisExtra charge
- Golf practice facilityExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
HB
Half Board
Usually includes breakfast and one additional meal.
FB
Full Board
Usually includes breakfast, lunch, and dinner.
RO
Room Only
Accommodation only. Meals are usually not included.
AI
All Inclusive
Meals and selected drinks/services may be included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
DOUBLE Accessible-Queen Size BedDOUBLE • Accessible-Queen Size BedDBL.H6-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHilton Garden Inn Plymouth
DOUBLE Accessible-Queen Size Bed
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 17 m²DBL.2Q-2
Room overview
Non-smoking room- Room size
- 17 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHilton Garden Inn Plymouth
DOUBLE TWO QUEEN BEDS
Room photos
6 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 17 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q-2
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE Accessible-Queen Size BedQUADRUPLE • Accessible-Queen Size BedQUA.H6-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHilton Garden Inn Plymouth
QUADRUPLE Accessible-Queen Size Bed
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Room code: QUA.H6-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE PREMIUMQUADRUPLE • PREMIUMQUA.PI
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- PREMIUM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHilton Garden Inn Plymouth
QUADRUPLE PREMIUM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- PREMIUM
Adult and child limits apply within the room's total guest limit.
Room code: QUA.PI
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE AccessibleDOUBLE • AccessibleDBL.H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHilton Garden Inn Plymouth
DOUBLE Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE Accessible-Two Queen BedsSUITE • Accessible-Two Queen BedsSUI.H6-2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible-Two Queen Beds
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHilton Garden Inn Plymouth
SUITE Accessible-Two Queen Beds
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible-Two Queen Beds
Adult and child limits apply within the room's total guest limit.
Room code: SUI.H6-2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 17 m²DBL.2Q-1
Room overview
Non-smoking room- Room size
- 17 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHilton Garden Inn Plymouth
DOUBLE TWO QUEEN BEDS
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 17 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q-1
Room amenities
- Wheelchair-accessible
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room STANDARDRoom • STANDARDROO.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHilton Garden Inn Plymouth
Room STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: ROO.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room AccessibleRoom • AccessibleROO.H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHilton Garden Inn Plymouth
Room Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: ROO.H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE PREMIUMDOUBLE • PREMIUM • 1 Bedroom • 17 m²DBL.PI
Room overview
Non-smoking room- Room size
- 17 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- PREMIUM
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHilton Garden Inn Plymouth
DOUBLE PREMIUM
Room photos
6 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 17 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- PREMIUM
Adult and child limits apply within the room's total guest limit.
Room code: DBL.PI
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHilton Garden Inn Plymouth
QUADRUPLE Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: QUA.H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 17 m²DBL.KG
Room overview
Smoking room- Room size
- 17 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Fridge
- Safe
- Individually adjustable air conditioning
- Ironing set
- Tea and coffee making facilities
- Microwave
- TV
- Hairdryer
Show all 14 amenities
- Bathroom: 1
- Housekeeping
- Cable TV
- Desk
- Pay movies
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHilton Garden Inn Plymouth
DOUBLE KING SIZE BED
Room photos
9 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Smoking room- Room size
- 17 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG
Room amenities
- Fridge
- Safe
- Individually adjustable air conditioning
- Ironing set
- Tea and coffee making facilities
- Microwave
- TV
- Hairdryer
- Bathroom: 1
- Housekeeping
- Cable TV
- Desk
- Pay movies
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- RUN OF HOUSE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHilton Garden Inn Plymouth
Room RUN OF HOUSE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- RUN OF HOUSE
Adult and child limits apply within the room's total guest limit.
Room code: ROO.RO
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE Accessible-Queen Size BedSUITE • Accessible-Queen Size BedSUI.H6-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHilton Garden Inn Plymouth
SUITE Accessible-Queen Size Bed
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible-Queen Size Bed
Adult and child limits apply within the room's total guest limit.
Room code: SUI.H6-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHilton Garden Inn Plymouth
DOUBLE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE PREMIUMDOUBLE • PREMIUMDBL.PI-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- PREMIUM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHilton Garden Inn Plymouth
DOUBLE PREMIUM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- PREMIUM
Adult and child limits apply within the room's total guest limit.
Room code: DBL.PI-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE PREMIUM QUEEN BEDQUADRUPLE • PREMIUM QUEEN BEDQUA.PI-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- PREMIUM QUEEN BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHilton Garden Inn Plymouth
QUADRUPLE PREMIUM QUEEN BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- PREMIUM QUEEN BED
Adult and child limits apply within the room's total guest limit.
Room code: QUA.PI-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE Accessible-Two Queen BedsDOUBLE • Accessible-Two Queen BedsDBL.H6-2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible-Two Queen Beds
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHilton Garden Inn Plymouth
DOUBLE Accessible-Two Queen Beds
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- Accessible-Two Queen Beds
Adult and child limits apply within the room's total guest limit.
Room code: DBL.H6-2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARDDBL.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHilton Garden Inn Plymouth
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE PREMIUM KING BEDDOUBLE • PREMIUM KING BED • 1 BedroomDBL.KG-PI
Room overview
Non-smoking room- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- PREMIUM KING BED
Adult and child limits apply within the room's total guest limit.
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHilton Garden Inn Plymouth
DOUBLE PREMIUM KING BED
Room photos
9 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- PREMIUM KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-PI
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDS • 1 Bedroom • 17 m²DBL.2Q
Room overview
Smoking room- Room size
- 17 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Individually adjustable air conditioning
- Safe
- Bathroom: 1
- Wheelchair-accessible
- Hairdryer
- Wi-fi
- Pay movies
- Ironing set
Show all 15 amenities
- Desk
- Cable TV
- Tea and coffee making facilities
- TV
- Microwave
- Fridge
- Housekeeping
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHilton Garden Inn Plymouth
DOUBLE TWO QUEEN BEDS
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Smoking room- Room size
- 17 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- 2 × Queen-size bed 150-154 width
- Bedrooms
- 1
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q
Room amenities
- Individually adjustable air conditioning
- Safe
- Bathroom: 1
- Wheelchair-accessible
- Hairdryer
- Wi-fi
- Pay movies
- Ironing set
- Desk
- Cable TV
- Tea and coffee making facilities
- TV
- Microwave
- Fridge
- Housekeeping
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 17 m²DBL.KG-4
Room overview
Non-smoking room- Room size
- 17 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHilton Garden Inn Plymouth
DOUBLE KING SIZE BED
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 17 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- King-size bed 150-183 width
- Room type
- DOUBLE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.KG-4
Room amenities
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHilton Garden Inn Plymouth
QUADRUPLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: QUA.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE TWO QUEEN BEDSQUADRUPLE • TWO QUEEN BEDSQUA.2Q
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHilton Garden Inn Plymouth
QUADRUPLE TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: QUA.2Q
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHilton Garden Inn Plymouth
Double or Twin WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 6 • Children: max. 3
- Room type
- Double or Twin
- View / characteristic
- WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBT.DB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q-3
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHilton Garden Inn Plymouth
DOUBLE TWO QUEEN BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- TWO QUEEN BEDS
Adult and child limits apply within the room's total guest limit.
Room code: DBL.2Q-3
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE QUEEN SIZE BEDQUADRUPLE • QUEEN SIZE BEDQUA.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHilton Garden Inn Plymouth
QUADRUPLE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: QUA.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE PREMIUM QUEEN BEDDOUBLE • PREMIUM QUEEN BEDDBL.PI-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- PREMIUM QUEEN BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHilton Garden Inn Plymouth
DOUBLE PREMIUM QUEEN BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- PREMIUM QUEEN BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.PI-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHilton Garden Inn Plymouth
DOUBLE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Hilton Garden Inn Plymouth
100
reviews shown
John
Overall a good stay. The restaurant, though good, only has breakfast available. There are several restaurants nearby for lunch or dinner. Bed could have been more comfortable. Staff was excellent and very helpful.
Jesse
The staff was very professional and courteous, the rooms were very clean, and we truly enjoyed our stay.
Martin
The furniture and refrigerators in the room were worn and dated. The location in the middle of a shopping center and no on premise restaurant were also disappointing. Over priced for the quality of the property and limited services.
Lisa
Staff was GREAT!
Everything in working order.
The property did need a trash pickup.
Everything in working order.
The property did need a trash pickup.
Lauren
My husband left his wedding band behind on nightstand. Called as soon as we arrived home ( within 1 1/2 hours) to let the staff know. Room was already cleaned with no ring reported. Also on arrival it was pouring rain and a huge school Bus was blocking the covered drop off entrance and refused to move to let people unload their cars. Staff did nothing to help.
don
I liked all the amenities they had on site in the lobby food, snacks and drinks! Much nicer than a typical motel stay.
Gregory
Reserved a King Room months ago and staff overbooked and changed us to two double beds. Toilet didn’t flush and it was pretty gross inside. Staff was very friendly though.
Carmella
From the moment I arrived at the front desk, the staff were friendly and helpful. My room was clean and well-appointed. Loved having a fridge and microwave. Thank you for a great stay!
Nancy
The room and grounds were very clean. The staff at the hotel was friendly and helpful. Breakfast was good and staff extremely accommodating. Parking was ample and free.
John
It seems that doing just the bare minimum is the standard at this location. Extremely disappointing for a Hilton property
Lauren
Nice pool, clean facility.
JOHN
Comfortable rooms...staff very friendly
Evan
Bathroom was very unclean. Do not recommend staying here unless you want unsatisfactory accommodations
Damaris
Friendly staff and clean hotel
Anne
Loved the stay! Stayed an extra night!!
Linda
We have stayed at this hotel four times. The staff is consistently professional and helpful, and the location is very convenient to everything that we want to do during our visits.
Teresa
Great location and clean room!
Julie
Was great
Kimberly
Clean
Karen
Friendly, helpful staff
Mary
Excellent hotel. Would be happy to stay here again.
David
Good
Jean-Pierre
They have the best staff - I will go out of my way to stay there every time I can…top 3 in all the hotels I’ve stayed…
Catherine
?
Ellen
The hotel was clean, the staff was pleasant, parking was easy. The lack of a restaurant and lounge was disappointing -- but not enough to make me not return to this property. The pool was excellent. It was relaxing and easy to use. I would recommend this property.
Tracey
No continental breakfast is offered here. Just free coffee/tea in lobby. The room was beautiful and clean. Very quiet and king size bed super comfy, plenty of pillows and extra pillow too. However wish the shower water was hotter But I like to boil. It was hot enough. Though our toliet took two flushes for tiny bit of paper to go down, but it worked. Nice cold for fridge and a microwave. Good size tv and plenty of channels to choose from. I’d definitely stay here again. .
Debbie
Clean, inviting and spacious lobby with fireplace and lounge. Brooke made check in pleasant and expeditious.
The room was clean and bed was comfortable.
I didn’t eat but there was opportunity to purchase snacks and breakfast. There are a variety of local restaurants close by and within walking distance.
Overall I would recommend a stay here.
The room was clean and bed was comfortable.
I didn’t eat but there was opportunity to purchase snacks and breakfast. There are a variety of local restaurants close by and within walking distance.
Overall I would recommend a stay here.
Martha
Very clean and comfortable room. Friendly staff.
Ginny
Na
Donald
Yes, good breakfast.
Kimberly
yes
Maggie
Good room, friendly staff, outlets by nightstand didn’t work, but other outlets in the room did. Great stay
allyssa
Clean, friendly and affordable definitely will be coming back
Fran
Needs a little updating
Richard
Everything went well.
Diane
The room was great considering the blizzard and no generator which should have been disclosed prior to checking in. Women at the front desk could use some customer service class's regardless of the storm.
Josh M Ayotte
The worst stay I’ve ever had. Stayed during a blizzard bc (stupidly?) assumed they would have generators. Wrong. Power went out and the whole place was bedlam. Weed smoked openly in hallways. My car was plowed into a snowbank with no help when I shoveled out. One person in staff my entire stay. Never again.
Charlie
Great staff
James
It was awesome
Morgan
Amenities, good location
Charlene
Clean room and friendly staff
Craig
Hotel is clean and bright. Room was comfortable with plenty of electrical outlets. Good hot water and friendly staff!
Dawn
safe, friendly
Sandy
Staff was very friendly
Suzanne E
Clean, friendly helpful staff, convenient location.
Daniel
Room was very clean, beds were comfortable and the staff was very friendly
DAILIN
good
Rachel
Friendly staff, good cookies
Kim
The staff
Andrea
Staff friendly, courteous - clean rooms that were well-stocked
Janet
The room was spacious. The service was great. I thank housekeeping and front desk for wonderful service they have provided.
MICHAEL
Great condition, peaceful stay
Jason
The staff was friendly, the room was clean and the bed was comfortable. We will stay here again when we are in town.
Steven
Good location and good price for this stay
Janice
Everyone was friendly and helpful. The room was clean and there were many channels available on the TV. We enjoyed our stay!
Thaddeus
Yes
Ann
Comfortable beds
Laurel
Welcoming lobby, clean spaces, great staff, clean, good sized room.
Jannette
Great accommodations
Andrea
Clean room, Nice pool. Jelesa the restaurant server was amazing and front desk Ashley was accommodating.
Betsy
Stay was excellent although the breakfast was not free!
Jenniffer
Yes
Peter
Yes
Tyler
The potatoes could have used some seasoning and perhaps a dairy-free yogurt option. Other than that it was pretty good.
Philippa
Nice clean room.
tracy
Parking was easy. Staff was courteous.
James
The overall experience was good, but for the money, the breakfast was not good
Janet
It would have been a nice room except for the fact there was no climate control for the room. It was musty and too warm. The thermostat appeared to be inoperable and climate control was not available through the smart TV.
Ramachandran
Excellent
Karen
Nice, clean room. Good location. Everything was comfortable. We just wish breakfast was included.
Terry
Everything was great
Theodore
NOT TOP CLASS FOR A HILTON
For a Hilton, the room was more like a Holiday Inn or not what I would expect for something branded \"Hilton\"
A lot of wear and tear in the room. Reading lights for the bed were broken. Just not what I expected
A lot of wear and tear in the room. Reading lights for the bed were broken. Just not what I expected
Paul
Although looks to be a relatively new property conveniently located in Plymouth, I cannot give it a strong review based on our stay. While we were there, we were evacuated 5 times over 3 days in the early morning (one day at 4:20 am) due to a faulty fire alarm. While the good news is that there was not a fire or other emergency, the bad news is that we had to walk down 5 flights of stairs after jumping out of bed to the sound of the alarm. Not sure where to place the fault - management, the alarm company - but it meant that our stay was less than pleasant.
Terence
Bed was nice, property clean, nice lobby and friendly staff!
Leigh
Not Worth the Price – Disappointing Stay
This place is a major letdown and absolutely not up to Hyatt standards. The room reeked of old cigarette smoke despite being labeled non-smoking. The shower curtain was musty, the room was shabby, and the bedside outlets didn’t even work. A flashing light every second made it hard to sleep.
Housekeeping blasted loud music in the halls for hours and sprayed chemical-scented air freshener directly on the beds — gross. The front desk staff was glued to her phone and barely helpful. Even the toilet paper was bottom-tier — bus station quality.
This is a motel charging hotel prices, and it’s a shame Hyatt puts its name on it. I truly don’t understand how this place has good reviews. I’d rate it 1.5 stars at best. Never again.
Housekeeping blasted loud music in the halls for hours and sprayed chemical-scented air freshener directly on the beds — gross. The front desk staff was glued to her phone and barely helpful. Even the toilet paper was bottom-tier — bus station quality.
This is a motel charging hotel prices, and it’s a shame Hyatt puts its name on it. I truly don’t understand how this place has good reviews. I’d rate it 1.5 stars at best. Never again.
William
Not get service the first night and the second night we still had to ask for a coffee and coffee cup refills, but the beds were made up and towels were provided
Sahel
It was a pleasant experience
JUDY
Everything was fine except breakfast. $11.95 for cereal,breads, & juice or $14.95 for hot buffet.Dishwasher was broken,paper plates,no bowls.Had to use cup for cereal. The same breakfast is free at Marriott or Holiday Inns!!
Matt
Excellent
Julie
I asked people downstairs to put a new bulb in a lamp and make sure water goes down the drain quickly, never happened and no one cared to ask if it was ever done. No service . Also water pressure is low and cold. Crappy hotel
William J
Remotely located, restaurants and shopping within walking distance
Virginia
The staff
Laura
It's a quiet and enjoyable place to stay.
Lee
Convenient, parking was easy and free, reasonable breakfast rates
Daniel
Everything was perfect
Robert
Easy to check in. Staff was very helpful and friendly. Rooms were clean and comfortable.
Robert
Wonderful staff and great room, very clean and extremely comfortable.
Lissette
The room had an odd dirty odor and the bathroom curtains smelled like mold. It was not a good experience.
Luanne
Clean room, comfortable bed, and friendly staff. Would definitely stay here again.
Kimberly
This hotel provided a clean, comfortable room near shopping and dining.
Richard
During our stay last Sunday to Wednesday at Hilton Garden Inn Plymouth, we encountered multiple disappointments.
When we arrived, the front desk did not have record of our extended reservation through Wednesday, causing confusion at check-in.
In Room 213, the thermostat was unresponsive, making the room uncomfortably warm. We reported this the next morning, and were told maintenance would fix it, but nothing was done.
The next day, while we were at breakfast, the front desk called asking when we would check out. Again, we explained the stay had been extended. Though they confirmed the reservation was correct in their system, our room was not cleaned that day. Even after requesting housekeeping, we returned to find unmade beds and no clean towels. We had to request towels at the desk ourselves.
On checkout day, we planned to have the breakfast we’d paid for, but were told a full breakfast wasn’t available and nothing gluten-free was offered. We left without eating. Staff did offer Hilton points, but it did not offset the frustration.
Finally, when departing, only decaf coffee was available.
We have stayed at many Hilton properties and have always trusted the brand for comfort and reliability. This experience, marked by repeated apologies but no real solutions, was disappointing.
We hope management will take this feedback seriously to improve guest service and prevent these issues from happening again.
When we arrived, the front desk did not have record of our extended reservation through Wednesday, causing confusion at check-in.
In Room 213, the thermostat was unresponsive, making the room uncomfortably warm. We reported this the next morning, and were told maintenance would fix it, but nothing was done.
The next day, while we were at breakfast, the front desk called asking when we would check out. Again, we explained the stay had been extended. Though they confirmed the reservation was correct in their system, our room was not cleaned that day. Even after requesting housekeeping, we returned to find unmade beds and no clean towels. We had to request towels at the desk ourselves.
On checkout day, we planned to have the breakfast we’d paid for, but were told a full breakfast wasn’t available and nothing gluten-free was offered. We left without eating. Staff did offer Hilton points, but it did not offset the frustration.
Finally, when departing, only decaf coffee was available.
We have stayed at many Hilton properties and have always trusted the brand for comfort and reliability. This experience, marked by repeated apologies but no real solutions, was disappointing.
We hope management will take this feedback seriously to improve guest service and prevent these issues from happening again.
Richard
During our stay last Sunday to Wednesday at Hilton Garden Inn Plymouth, we encountered multiple disappointments.
When we arrived, the front desk did not have record of our extended reservation through Wednesday, causing confusion at check-in.
In Room 213, the thermostat was unresponsive, making the room uncomfortably warm. We reported this the next morning, and were told maintenance would fix it, but nothing was done.
The next day, while we were at breakfast, the front desk called asking when we would check out. Again, we explained the stay had been extended. Though they confirmed the reservation was correct in their system, our room was not cleaned that day. Even after requesting housekeeping, we returned to find unmade beds and no clean towels. We had to request towels at the desk ourselves.
On checkout day, we planned to have the breakfast we’d paid for, but were told a full breakfast wasn’t available and nothing gluten-free was offered. We left without eating. Staff did offer Hilton points, but it did not offset the frustration.
Finally, when departing, only decaf coffee was available.
We have stayed at many Hilton properties and have always trusted the brand for comfort and reliability. This experience, marked by repeated apologies but no real solutions, was disappointing.
We hope management will take this feedback seriously to improve guest service and prevent these issues from happening again.
When we arrived, the front desk did not have record of our extended reservation through Wednesday, causing confusion at check-in.
In Room 213, the thermostat was unresponsive, making the room uncomfortably warm. We reported this the next morning, and were told maintenance would fix it, but nothing was done.
The next day, while we were at breakfast, the front desk called asking when we would check out. Again, we explained the stay had been extended. Though they confirmed the reservation was correct in their system, our room was not cleaned that day. Even after requesting housekeeping, we returned to find unmade beds and no clean towels. We had to request towels at the desk ourselves.
On checkout day, we planned to have the breakfast we’d paid for, but were told a full breakfast wasn’t available and nothing gluten-free was offered. We left without eating. Staff did offer Hilton points, but it did not offset the frustration.
Finally, when departing, only decaf coffee was available.
We have stayed at many Hilton properties and have always trusted the brand for comfort and reliability. This experience, marked by repeated apologies but no real solutions, was disappointing.
We hope management will take this feedback seriously to improve guest service and prevent these issues from happening again.
Luz
No brainer for families! We are a family of six and found the place to have everything we would need. The room was spacious, facilities were clean and neat, and the staff were attentive and helpful. We highly recommend.
Jeanne
We stayed one night and it was OK...very overpriced, felt the springs in the bed and you had to PAY for wifi.
Melissa
Comfortable beds. Very clean. Excellent customer service.
Joshua
Very nice getaway.
I enjoyed my stay very much. Despite the wifi not being free unless you sign up for a rewards program, I enjoyed the fitness room, the indoor pool, the service as well as the room itself with a very nice view. I will come back.
Cynthia
Good
Barbara
Why would you put a handicapped woman who requested a special room on the 5th floor? Fortunally we did not have a problem. I think you should think about this problem. Being handicapped should make uou more important.
Cathy
Well maintained. Friendly and helpful staff.
Susan
The place was great, only 4 stars because bathroom needs updating
Location & surroundings
Hilton Garden Inn Plymouth
Four Home Depot Drive, Plymouth, United States
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Hilton Garden Inn Plymouth
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