Hotel Park Plaza

10/10

Exceptional

07 Jun 2026

Marc

The buffet was a signature service at 25 BP per day. They serviced a full English breakfast with machine made cappuccinos. My wife rated Zappos at 3 for their weakness; Illy, however, was a five; a coffee shop that is onsite within the hotel.

10/10

Exceptional

07 Jun 2026

Heather

The breakfast menu was great and the dinner that we had one night was awesome, food was phenomenal. The staff through the hotel were lovely and friendly and always happy to help when you needed anything. The stay was amazing and my mum and I had a wonderful time there. Thank you all so much.

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Sarah

Fabulous hotel and location. Staff very polite and helpful.

Partner

10/10

Exceptional

07 Jun 2026

Brenda

Trip with daughter. Great location to Big Ben and London Eye. Close to Waterloo station. Beautiful room and hotel. Loved the late night singer and piano player.

10/10

Exceptional

06 Jun 2026

Kathryn

We had an amazing stay! Location and room were exceptional.

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

J

Great Location

Friends

8/10

Excellent

05 Jun 2026

Peter

The room was dirty and needed cleaning as dirty tissues and no towels

Partner

10/10

Exceptional

04 Jun 2026

Nicolas

Very nice hotel in an excellent location.

Partner

8/10

Excellent

04 Jun 2026

Anne

Beware that if you agree to signing up for their rewards program and agree to decline housekeeping services, the option for a 10 pound voucher is NOT good for their breakfast. We were told it was when we signed up and then was told at the breakfast venue it stated that it WASN’T good for breakfast on the voucher ( it did not). It was supposedly good at their restaurant (evidently the brunch area isn’t considered a restaurant), bar… no mention of where it wasn’t good at.
The breakfast/brunch was ok, but not worth the 25pounds per person we paid. We actually had a more extensive brunch at the Derby Holiday Inn, the week before, which was included in the room rate.
Also, they had an announcement one afternoon that an incident had occurred and to stay in our rooms for further announcements. Shortly, another announcement stated there was a fire and to leave the hotel. No fire doors were closed when we walked in the hall to the steps. We went down 7 flights, along with other guests and were escorted out the building. When we asked where the fire had been, several hours later, we were told by two separate employees that it had been announced it was a drill and not to worry about leaving the hotel. Clearly, that message was NOT what we heard and there was no concern shown that the fire doors weren’t activated when the alarm went off. I found that concerning.
Other than those incidents, the room and facility was very nice and employees were helpful.

Friends

8/10

Excellent

02 Jun 2026

Hassan

Nice location, walk to lots of tourist attractions

Partner

10/10

Exceptional

02 Jun 2026

Sterling

Great property and rooms. Staff was very helpful.

Family_with_children

8/10

Excellent

02 Jun 2026

Jodie

We had no towels be day when we returned to our room, the were brought promptly when asked for them. We also had no hand soap for two days prior to our check out. Everything else was wonderful!

Partner

8/10

Excellent

02 Jun 2026

thaise

The location was great, but the hotel was very dark.

Family_with_children

8/10

Excellent

01 Jun 2026

Chase

Clean atmosphere

Partner

6/10

Pleasant

01 Jun 2026

Joe

.

4/10

Poor

31 May 2026

Andrew

Stayed here 4 years ago, so came back. Location is good for tourism,the property is well maintained and upscale. We stayed a week but went to Leeds for 2 days and as such informed the front desk that the room didn’t require service for those nights. Front desk had some eco friendly promo and gave us 2 bottles of wine. Nice. But when we retu

2/10

Poor

31 May 2026

Harjean

Booked a twin room and given a king. Messaged while out to get sorted, message not reads. They did send housekeeping in at 11pm when we got back but I ended up covering the duvets to speed things up. Shower has black mould - room 306. No excuse for that - park plaza / radisson have enough guests and should do the basics right. Not good enough

10/10

Exceptional

31 May 2026

David

Impeccable hotel and well placed

Partner

10/10

Exceptional

31 May 2026

Lin Chi

Very close to London eye and Big Ben. Very good location. All the services are above average.

Family

6/10

Pleasant

31 May 2026

Samuel

Dirty. Rooms need a refresh

10/10

Exceptional

31 May 2026

Madelyn

Clean room with comfortable bed, pleasant staff, good eats in hotel and near by. Walking distance from Waterloo station and Thames river.

Friends_and_family Family

8/10

Excellent

31 May 2026

Steve

Took the children as had a pool sadly had 30 minute slots only so might as well gone to one without. Kids meals £18 a bit silly.

Friends_and_family Family

10/10

Exceptional

31 May 2026

Jordan

Rooftop patio superb
Weather was amazing too which made the trip

Family_with_children

10/10

Exceptional

31 May 2026

William

Staff and breakfast were notably good

Partner

10/10

Exceptional

30 May 2026

Lura

Amazing location. Staff was incredible. Would definitely stay again!

Family

10/10

Exceptional

30 May 2026

John V

.

Friends

10/10

Exceptional

29 May 2026

Ann

We had a good stay at the Park Plaza for 9 nights. The location is terrific, short walk to Uber Boat, Westminster tube and Waterloo train station. Great views of Big Ben and Parliment buildings. The room was comfortable and clean. Primo Bar, Ichi, and Illy Cafe all had great service and food. Disappointed with Brasserie Joel, food was over cooked and the staff were not friendly at all. They have \"prawns\" as an appetizer but they were more like salad shrimp. The filet was boring and chewy. This restaurant was not busy and I see why. The hotel is worth the money to stay there.

Friends_and_family Family

10/10

Exceptional

29 May 2026

Barbara

This is the second time we have stayed here. The location can’t be beat for walking to so many attractions. We even walked to the theatre district to take in a show. The rooms are clean, the breakfast has anything you would want. The staff packed us a breakfast “to go” on our final morning as we had to depart before breakfast opened. Will continue to stay here in the future.

Family

8/10

Excellent

28 May 2026

Deborah

The property was clean , ideal location. I requested wash cloth on three different occasions and never received it.

Family_with_children

10/10

Exceptional

28 May 2026

Iryna

Beautiful hotel, amazing location

Family_with_children

10/10

Exceptional

28 May 2026

reza

They could have had a better breakfast buffet.

Family

10/10

Exceptional

27 May 2026

Therese

It’s our second time here in Park Plaza Westminster. I love how spacious the rooms are. I booked a studio room for 3 persons. Location is tops, near the London Eye and Elizabeth Tower. There are bus stops between a 3-5 min walk. Nearest underground is Waterloo which is an 8min walk.

Friends_and_family Family

10/10

Exceptional

27 May 2026

ROBERT

The Park Plaza Westminster Bridge is a great hotel for couples and families. The are located within walking distance from Parliament, Elizabeth Tower (Big Ben), and Westminster Abbey. There is a magnificent view from the breakfast area of it all! The hotel is very beautiful, clean and quiet. The selection from hot and cold breakfast items is very good. The hotel staff is friendly and attentive. The security staff are very helpful. In particular Abigail who went above and beyond when we had a medical emergency. Not to mention St Thomas’ hospital is directly across the street from the Park Plaza Westminster Bridge. This centrally located hotel is perfect for sightseeing the major attractions. There are many options from the underground, which is a short walk away. To the taxis, and public transportation that stop at this hotel. We had a wonderful stay at the Park Plaza Westminster Bridge!

Family

10/10

Exceptional

27 May 2026

Jonathan

Hotel air conditioning worked like a dream in 34 heat. Rooms lovely and spacious. The only recommendation is to book the pool in advance .

Friends_and_family Family

8/10

Excellent

27 May 2026

Glenn

Perfect location for a tourist. Many sites across the bridge. Close to the underground and trains to Windsor and Hampton Court.

Partner

4/10

Poor

27 May 2026

Alan

I booked a superior room for three nights, I got a nice room but it was an inner room with absolutely no view just other room windows about 2 metres away. Opening the curtains did nothing to let any light in.
I ran out of shower gel on the second day which was not refilled. Nor was it refilled on the third day despite me leaving a large note in the shower asking for it to be refilled.
The room was not cleaned after the second night despite being empty most of the day and me not hanging a do not disturb sign so I had to ask for it to be done so. They did clean it after I had asked but left no towels.
I mentioned all these things to reception on my check out to which I was assured I would be contacted by hotel management, but I’ve heard nothing.
I wouldn’t stay there again despite the excellent location.

Partner

8/10

Excellent

27 May 2026

Laurence

Always good value for money. Breakfast was hectic and not as good as it has been in the past. Would return

2/10

Poor

27 May 2026

Dorothy

Room without windows, dark, phone in the room didn’t work, no coffee machine, checking person was very unpleasant. Do not recommend, probably should have gone to Marriott next door.

Family_with_children

10/10

Exceptional

26 May 2026

Kathy

Great hotel near The London Eye. Easy walk to train station and restaurants. Good bar with food options. Comfy beds and rooms were a good size. Easy check in. Would stay here again

Partner

8/10

Excellent

25 May 2026

Lawrence

A really good hotel, but this time round we got an internal room which is not great.

Partner

10/10

Exceptional

25 May 2026

Ivan

The room was great. Our check in was lovely - really quick and gave us the room an hour early. We had a really nice room and the pool was great. You need to book a time to go. The ac was on in the pool area which made it quite cold in the space but the water warm.

Family_with_children

10/10

Exceptional

25 May 2026

Ariel

Amazing! Everything was great, the staff, breakfast, cleanness

Friends_and_family Family

8/10

Excellent

25 May 2026

Felipe

No problems with stay. The only thing I didn't like was that the room had carpeted floors; my preference is tile or laminate because you can't clean a carpet as well as a tile or laminate floor. Also, the bathroom door was made of opaque glass so there's less privacy than with a wood door. Other than that, the staff were great and hotel is in a good location that made walking to the local attractions very easy. The hotel is also very close to a London Underground station.

Family

10/10

Exceptional

25 May 2026

Alexandra

Lovely stay

Family_with_children

4/10

Poor

24 May 2026

GARY

We did not get the room we booked! Witch was important to us.

Partner

8/10

Excellent

23 May 2026

Sue

Great location. Staff were very polite and helpful

Partner

4/10

Poor

23 May 2026

Elizabeth

No plugs by the bedside to charge phones. No hooks in the bathroom to hang towels up after a shower. You can’t turn on individual lights but have to select full or mood lighting.
We asked to switch rooms and were told there were no rooms available to swap but when we explained some of the lights weren’t working there was suddenly a room available for us to check in to. The shampoo bottle was empty and had to call twice to get it refilled, it took over an hour for staff to replace the empty shampoo container. Check in staff did not advise us the pool was closed for maintainance and we only found out when we went to the pool. If you want room service you have to remember to call the staff and ask them to clean your room. Overall a very expensive hotel which lacks basic amenities like plugs by bedside and hooks for towels. Staff could have provided a much better service. This hotel is not worth the price paid although it is in a good location the room is very basic!

Partner

8/10

Excellent

23 May 2026

Donna

Wonderful 8 night stay, May 2026. Everything was as expected. Very nice and clean. Only issue was every time you enter from outdoors, ASSAULTED ( no other words work) by some pumped in “ scent”. Not just us, everyone walking into hotel was like Wow!! Not a bad smell, but when it burns people’s eyes, or gives them a headache. Not good Turn it down already. Constant, no matter what time of day or night
Literally everyone experienced same experience
( 8 of us as well as every other guest we encountered. ).

Family

10/10

Exceptional

23 May 2026

Oleg

Beautiful hotel in the heart of London.
Park Plaza Westminster Bridge is right in the middle of everything — you can walk to most major attractions, and Big Ben and the London Eye are just outside. The hotel is modern, clean, and comfortable, making it a perfect base for exploring the city. We really enjoyed the bar in the evenings, a great place to unwind after a long day. In the mornings, the coffee and croissant in the café were the perfect start. And throughout our stay, the staff were incredibly helpful, which made the experience even better.

Family

10/10

Exceptional

23 May 2026

Ryan

Rooms were beautiful. Hotel was amazing. Not enough staff to assist all of the customers. Overall great stay and would go again.

Partner

6/10

Pleasant

22 May 2026

Craig

Housekeeping was a little rough. We had to keep asking for wash clothes. I stayed at this same hotel in August and we had robes, slippers, toothbrushes and there was none of that. I had ask for wash clothes twice and they didn’t do a great at cleaning the room.. completely different experience.

Partner

6/10

Pleasant

22 May 2026

Christine

Onion rings had very few onions. Mostly batter. Very difficult to use A/C controls. Very little light in room from light shaft, yet this room category is “Superior”. Very misleading. No exhaust fan in bathroom. No refrigerator. Upholstery was quite warn with little padding - you could feel the chair frame under your seat!

Family

10/10

Exceptional

22 May 2026

George

good

Family

8/10

Excellent

21 May 2026

IVANA JUDITH AROSTEGUI DA

Excellent breakfast and location is exceptional.

Partner

10/10

Exceptional

21 May 2026

Samantha

A beautiful hotel with warm, helpful, and welcoming staff. The Hotel staff always greeted you at the entrances and lobby and made you feel safe and welcome. Staff helped me check- in and out smoothly and were so helpful in answering all questions. For my first time in London, this Hotel made my UK visit even more wonderful! I plan to stay at this hotel again when I return to London and I cannot wait to return!

Family

10/10

Exceptional

21 May 2026

Andrew

We booked a room for 6 nights and arrived extremely early in the morning. We asked for an early check in and was told that there weren’t any rooms available. After a few minutes of checking the computers we were offered an upgraded room and early check in for a minimal charge. We accepted and were in our room a few minutes later. The employee was extremely helpful. The room was clean and everything were in order. The complimentary mini bar was a nice perk. We had a beautiful view of the London Eye and Elizabeth Tower from our room. An overall amazing hotel. Would definitely stay again.

Partner

10/10

Exceptional

21 May 2026

Jo-Anne Cheryle

They offered an upgrade and it was definitely worth it! Great location!!

Family

6/10

Pleasant

20 May 2026

KEVIN

The washroom was continuously had a foul smell. The indoor pool was never available for the 3 nights I was there. Staff were friendly and room was quiet

8/10

Excellent

20 May 2026

David

Breakfast was excellent. Wide choice of options and plenty of staff around during busy times.
Allocated an internal room - very nice but no view hence the 4 stars.

10/10

Exceptional

19 May 2026

Roslyn

Highly recommended!

Family_with_children

10/10

Exceptional

19 May 2026

Kent James

Great hotel. Modern and spacious for Europe.

8/10

Excellent

19 May 2026

Daniel

I thought the property overall was good and very central but the breakfast not so great and you couldn’t use the pool without a booking or the gym so it was almost impossible to enjoy the hotel amenities as too many people inside the hotel during our stay maybe next time but overall ok for the extreme price

Family_with_children

10/10

Exceptional

19 May 2026

Helena

Fabulous modern room, spacious property and great staff. Only downside was the pool wasn’t book able which was why I chose the hotel

Self

10/10

Exceptional

18 May 2026

Annette

I found the staff to be friendly and helpful. The staff response was very positive and timely.

Partner

8/10

Excellent

18 May 2026

Edward

The location of this Hotel is excellent situated between Big Ben across the Thames next to the London Eye..
The room was clean, with a typical old English shower, slightly bigger than a phone booth. I thought the \"suite\" was designed poorly with the bathroom situated between the king bed on one side with a \"roll out sofa bed\" on the other, which was quite uncomfortable for my 71 year old body on the other side. I was traveling with a friend so the configuration isn't workable. When I made the booking I requested a room with twin beds. We asked to be moved to just a twin bed but was told we were ungraded to a suite; our request was denied and was told they would split the king bed by about 6 inches. If you want personal privacy this hotel is not for you. If you are traveling with a small family it provides privacy you would like. As a single traveler usually with friends and not a significant other this hotel is not for you. A thumbs up on the breakfast buffet and kitchen staff and an ice machine on every floor,

Friends_and_family Friends

10/10

Exceptional

18 May 2026

Alka

Can’t beat location. Views of Big Ben, Thames, London Eye.

6/10

Pleasant

18 May 2026

Ai Bonnier

Nice room size and location.

Family_with_children

10/10

Exceptional

17 May 2026

John

This is the perfect location if you are visiting London. It’s close to Parliament and the Waterloo train station. Everything was great.

8/10

Excellent

17 May 2026

Dana

Clean property. Very congested.

Partner

10/10

Exceptional

16 May 2026

Paulina

Property is very convenient, front desk staff is little slow.

Partner

10/10

Exceptional

15 May 2026

Adrian

.

Family

10/10

Exceptional

15 May 2026

daniel

If you want to maintain a 4 star hotel status you need to check all plumbing including drains and electrical units to keep them up to pare on a monthly basis. I shouldn't have to notify cyustomer service every time the bathroom drain is plugged or a light switch isn't functional. The room while vacuumed and the beds made should includes a little more dusting as well. Look you've got a exceptional hotel and I like to see it kept that way. To myself it appears that since opening the little things I've mentioned are slipping in terms of the overall ambience of a stately hotel. However love your hotel and it's location. It wouldn't take much to incorporate the fixs to these relatively small issues.

Partner

10/10

Exceptional

14 May 2026

Julie

Brilliant location , fab room and very friendly helpful staff .

10/10

Exceptional

14 May 2026

Abel

Breakfast was great

Partner

8/10

Excellent

14 May 2026

Neil

Busy checking in. But helpful staff. Room clean.

10/10

Exceptional

14 May 2026

Pamela

Amazing

10/10

Exceptional

14 May 2026

robert

Perfect. Only issue was no body wash in the shower dispenser everything else was lovely. Will definitely use it again

Friends

10/10

Exceptional

14 May 2026

Andrew

Excellent breakfast, plenty of options, great position for west end theatres etc

Partner

10/10

Exceptional

14 May 2026

Claudia

The staff was very helpful with finding restaurants and I loved that there were black cabs out front

Friends

2/10

Poor

14 May 2026

Alfredo

Dear Hotel Management,

I am writing to express my disappointment regarding the handling of my recent booking and cancellation request at your hotel, where I have stayed regularly for the past 15 years whenever visiting London.

After the Middle East conflict began, my flights were cancelled and I contacted the hotel requesting cancellation of a booking, but I never received any response.

Recently, I again chose your hotel for a one-night stay. Due to flight delays, I arrived at 6 am and appreciated the late checkout extended until 5 pm. After my London–Rome flight was cancelled, the airline initially rebooked me two days later, so I extended my hotel stay for 3 nights through Expedia at a cost of about AUD $1600.

Only 30 minutes later, the airline advised I could depart the same day. I immediately spoke with reception and was told the booking could be cancelled, and I was given a cancellation number so Expedia could process the refund.

However, when Expedia contacted the hotel, the cancellation was rejected. Expedia is now asking me for the receptionist’s full name and role, which I find unreasonable. Guests should be able to trust information provided by hotel staff.

This situation has seriously damaged my trust in the hotel. After 15 years as a loyal guest, I feel this matter has been handled unfairly and I respectfully ask management to review and resolve it fairly.

Self

10/10

Exceptional

13 May 2026

T J

Always stay here when I visit London, handy for being central, good transport links, wonderful staff

Self

10/10

Exceptional

12 May 2026

Sara

First time in London and we will be back! The Park Plaza was exceptional. A few minutes walk to the metro, the hop on bus stop steps away and easy pick up spot for ride share made it the perfect location. We stayed in a Big Ben studio room and the view was amazing. Everyone was friendly and helpful. We didn't have time to use the pool but it looked beautiful. Having a café, bar and resturants right downstairs was an added bonus. We can't wait to stay again!

Partner

10/10

Exceptional

12 May 2026

Karen

Excellent location, very nice room and very helpful staff. Very clean and great bar food!
Check in and out were very easy.
Very nice experience!

Family

10/10

Exceptional

12 May 2026

Helen

Great staff and excellent position to get about in central London

Partner

8/10

Excellent

12 May 2026

Miguel

I loved everything was close and clean what I didn't like as much you have to check in by yourself it was a bit difficult as an older person but manageable

Family

10/10

Exceptional

12 May 2026

Orhan

The location is amazing! You can literally walk to all the historic buildings, museums and theaters.

Family

4/10

Poor

12 May 2026

David

A couple problems, we were offered an upgrade to a view of Big Ben and instead we were given a view of half of the London Eye and charged more than the original upgrade price. I’ve been waiting for a manager to review and contact me for 3 days and as I’ve reached out to them more than once I keep getting a “someone will look into it and get back to you reply” The 2nd issue was the pool, sauna and steam room were closed or not available and we’d planned to use these amenities during our stay . The first day they were already booked up for the day once we checked in and the second day they were closed and not available. Had we been made aware of a planned shutdown we would have booked a different hotel.

Partner

10/10

Exceptional

12 May 2026

Heain

The room not clean . Restrooms slippery.

Friends_and_family Family

4/10

Poor

11 May 2026

Jowe

We were told our room with city view and would cost £60 per night for a upgrade with river view, we didn't accept. We ended up with a room with a window of no view! I meant No View, period !

Friends

8/10

Excellent

11 May 2026

Beverly

Good service and location is great

Partner

10/10

Exceptional

11 May 2026

Barry

Great room with views room 1188 king studio friendly staff great location for sightseeing in London

Partner

10/10

Exceptional

11 May 2026

Gerard

Wonderful staff. Clean room

10/10

Exceptional

10 May 2026

Brian

Fantastic breakfast plentiful and a variety of fresh food with great views of Elizabeth Tower

10/10

Exceptional

10 May 2026

Marc-Antoni

We selected this property for its convenience in terms of location and it being family-friendly, offering full ameneities.

Family_with_children

10/10

Exceptional

10 May 2026

Larry

Great location and the buffet breakfast was awesome.

Partner

10/10

Exceptional

10 May 2026

Gavin

Hotel was nice, we had a suite on top floor. Couldn’t use pool as was already booked.

Friends_and_family Family

10/10

Exceptional

09 May 2026

Jennifer Felicia Rosario

Perfect location!

Family

10/10

Exceptional

09 May 2026

Chris

Good value, modern hotel in central London. Very busy, but rooms were clean quiet and comfortable.

Self

10/10

Exceptional

09 May 2026

Frederiek

Amazing location with the best view

Partner

6/10

Pleasant

09 May 2026

Debra

Rooms were clean, but had to contact management several times to put away the fold out sofa, which we had not requested or needed and to unlock our balcony door. We were charged an upgrade due to needing early check in at a rate of £110 a night, total of £330 for 3 nights. This felt like a scam.

Family