Name: Royal Mirage Fes
Address: Avenue Des Far Bp 2489, Fez, 30000, MA

10/10

Exceptional

05 Apr 2026

Nicolle

Nice madsage at spa. Breakfast was great

8/10

Excellent

22 Mar 2026

Alena

Pool was cold, didn’t use it. Older hotel with spacious rooms. Elevator very old. Staff couldn’t find me tour guy. Breakfast was ok

Self

6/10

Pleasant

07 Jan 2026

Opeyemi

Mixed stay overall. Positives first:
The room cleaners were excellent. The daytime security guard was professional and welcoming. The lady at breakfast was very kind.

Areas for improvement:
For a city hosting AFCON, I expected some event awareness (decorations/banners), but there was none. Food options were limited, with several items unavailable. I also experienced unprofessional behavior from front desk staff on two occasions. Additionally, I requested a glass of water at dinner but was billed for a bottle that could not be reversed, despite asking for it to be returned.

Recommendation:
With Morocco hosting the 2030 World Cup, better staff training and a more guest-focused, international approach would greatly improve the experience.

P.S. The Front Desk Manager was pleasant, but guests shouldn’t be asked to leave reviews during their stay.

2/10

Poor

11 Nov 2024

Rima

Old

Business_and_leisure Family

10/10

Exceptional

24 Sep 2024

ABU

I stayed here before great place will stay again.

Leisure Friends

2/10

Poor

08 Aug 2024

Ahmad

تعامل سيء

استغلال واضح وفاضح رفع سعر الغرفة رغم الدفع المسبق وتعامل سيء ورديء واثاث قديم ومتهالك

Friends_and_family Family

10/10

Exceptional

14 Jun 2024

Andrei

Everything is very good, location, services, people.

Business Self

10/10

Exceptional

13 Mar 2024

Jean Francois

Great staff, friendly

Partner

6/10

Pleasant

25 Feb 2024

Ella

Tired hotel

My stay was okay. The hotel is very outdated and tired - I imagine it was a very nice hotel a few decades ago. Room was dark and needed an upgrade. Breakfast was below average for a hotel in Morocco.
The location was convenient, however I wouldn't stay here again.

Business

10/10

Exceptional

10 Nov 2023

ABU

A great hotel and great breakfast. The pool was nice but not heated therefore could not go inside it was cold.
Location was perfect walkable to the mall in 15 minutes. There is a shisha lounge/club that opens at 11 around the side of the hotel separate entrance worth checking out. I went during off peak time therefore there was not a lot of people staying in hotel.

Leisure Friends

4/10

Poor

31 Oct 2023

IENG HOI

Positive: room is big. Concierge staff is helpful and nice. Swimming pool is beautiful.
Negative: the hotel is too old. The room not so clean. All staffs with poker face (unless one French lady on the front desk). The gym from 12:00 to 20:00 only, that’s not friendly for tourist actually. And the staff was even LATE. Not many choices in the breakfast.

Friends_and_family Friends

8/10

Excellent

22 Sep 2023

Ahmad

City view rooms are poor like overall 6/10. Pool view rooms are better like 9/10, and elevators works on that side. Service was good, some receptionists were snobby but generally good staff.

Friends_and_family Family

8/10

Excellent

22 Sep 2023

Ahmad

City view room 6/10...Pool view rooms 9/10

Not bad. If you stay in the city view area then you will have a poor experience. I had a 3 night stay with family. First night I booked the street view and it was not great. Noisy, elevator stopped working after 10am, safe lock box was not working, bathrooms were poor and needed reno.

However, the 2 other nights I booked with pool view, it was a bit more than city view but totally worth it. Nice clean room with 2 beds, bathroom was newly renovated. Everything was good. Breakfast was very good too.

Friends_and_family Family

8/10

Excellent

02 Aug 2023

Zineb

Personnel très sympathique et disponible qui répond rapidement à toutes nos demandes !

Leisure Family

8/10

Excellent

08 Jul 2023

Paul

Great hotel with good amenities.

Leisure Partner

10/10

Exceptional

19 Dec 2022

Samir

I have really enjoyed the stay. Good location.

10/10

Exceptional

26 Aug 2022

Jean Francois

Good manager

Nice hotel and the manager was really cool. We needed more time to relax before our flight and she helped us

Partner

10/10

Exceptional

20 Aug 2022

El Hassan

Clean friendly environment

Leisure Family_with_children

6/10

Pleasant

23 Apr 2022

Bright paablo

tea n coffee

disappointed of not having tea bags and coffee in a $70 hotel ..not even a bottle of water...even in a $15 hotel u get this served daily... 1/10..

Partner

8/10

Excellent

23 Feb 2020

DerekandBobi

Nice hotel, courteous staff, espesially young Mohammed in the bar, thanks for the ice, very cold beer on tap with nuts and popcorn and music complimentary music

Very hot room with no ac available in february apparently, very noisy with street traffic, hotel was nearly empty, would have been nice to get a garden side room

Was very surprised at the extra charge for taxes upon check out, should have been informed of this as our Expedia rate was supposed ton include all taxes and fees

Better than a cramped Riad for sure

Leisure Partner

4/10

Poor

05 Jan 2020

Verified traveler

Property needs serious refurbishment, well past it's best, generally expensive for what you actually get, pictures are professionally done but the reality when you are there is very different from the glossy pictures.. Reception staff extremely arrogant, everything to them is a problem, even checking in people seemed to a chore! We moved rooms but even the second room was dirty so we complained and had to have special cleaning carried out. Expensive food, £3 for a tea...wow! 5 star prices for a 2 star hotel.

Leisure Partner

6/10

Pleasant

17 Oct 2019

Verified traveler

Great hotels for families with young children. Play area and pool is amazingn my 4 and 2 year old loved it. Staff were ok, just not the best at welcoming people and or giving you initial advice. Also,I paid a significant amount more than initially quoted by Expedia! Not sure why!

Leisure Family_with_children

4/10

Poor

30 Aug 2019

Nazar

Property needs some upgrade, old and dirty . Serhixe is bad i asked for maintenance and no showed up and noone called me back , they need to get their stuff together

Friends_and_family Family

10/10

Exceptional

08 Aug 2019

Jeffrey

Clean ,Good location ,worth every penny

It was Great Hotel to stay very convenient in the new fes ville nouvelle City center near restaurants and caffe shops has swimming pole very clean reception agents are friendly worth every penny.

8/10

Excellent

02 Aug 2019

Mohamed

The services was good specifically the receptionist. Keep up the good job😊

10/10

Exceptional

26 Jun 2019

Verified traveler

Thanks to everyone,we spent one of the most stays in fes!

Friends_and_family Family_with_children

2/10

Poor

04 Apr 2019

Younes

Very bad experience

Very dirty room I have pictures smell bed even the bathroom so dirty. I have pictures and need refund I’m not happy with everything

Family

6/10

Pleasant

01 Jan 2019

ABDULLAH

Mirage fes

Okay

6/10

Pleasant

15 Nov 2018

Susan

Wouldn’t book again

Hotel room was very worn. They had made attempts to paint it and had just painted everything that stood still. The security chain on the door was broken and just stuffed in the hole. Breakfast was very expensive for what you got. We found a cafe down the road that was a quarter of the price and the food was excellent. The swimming pool was lovely but freezing. The waiters were great, the best thing about the hotel to be honest. WiFi was ok in the reception but useless everywhere else.

Partner

10/10

Exceptional

01 Oct 2018

Ann

Good City Hotel

Lovely hotel in the centre of Fez new town on the main road, but the room we gad was very quiet, Lovely Room, overlooking garden and pool. Staff could not do enough to help. Throughly recommend.

8/10

Excellent

01 Oct 2018

Sian

One night stay

Vety nice hotel, very clean. The pool is large and has a good sunbathing area. Room service was quick and the food wonderful.

Partner

6/10

Pleasant

01 Feb 2018

Steve

Nice staff, tired hotel

We checked into the Royal Mirage Fes without incident and went to the bar for a coffee au Lait (Hint: If you don't like Nespresso ask for a cafe au lait espresso, otherwise most places use the Nespresso machine). The bar has a keyboard player and often shows football on the TVs. There's a selection of food and soft drinks as well as beer, wine and spirirts (don't forget only hotels will serve alcoholic beverages).

The next morning we found how tired the place is. The shower holder didn't work so you had to crouch or hold with one hand. The water alternated hot/cold so you have to bob & weave to wash. The TV only had CNN, MSNBC or German channels.

The dining room does buffet breakfast which was good. Try the carrot & orange juice, but maybe not the beetroot juice. The hotel also does 24/7 room service but practice your French before ordering.

For smokers you can get smoking rooms, the bar allows smoking and half the tables in the lobby are for smokers. There's no real night life in Fes so locals come to the hotels for a safe place to meet up, drink & chat.

There's no brochures in the lobby with details of attractions. If you ask they'll offer you a Grand Taxi (SUV) trip to local sights or tours to the Atlas mountains or other towns. They'll usually quote in Euros but want payment in Dirhams. The hotel will change money.

Checkout was a nightmare! After 20 minutes they gave me a bill with no details so I'll be checking my credit card statement for the next few weeks.

8/10

Excellent

16 Jan 2018

Verified traveler

Excellent

Clean and elegant hotel, very nice and helpful staff. Reasonable price… Excellent outdoor pool

6/10

Pleasant

02 Jan 2018

Kenecia Wright

A Moroccan 4 star

This isn’t a standard 4 star. It’s a Moroccan 4 star which means yheyvhelp ypubwhen they feel like it. The entire front desk looks frazzled. I booked airport transportation only to have it no show. The staff was unresponsive and didint seem to care. The food is real lack luster. All the guest look bored. Not my worse experience but far from my best.

6/10

Pleasant

08 Sep 2017

Hisham

Wonderful Staff, Very Good Hotel, But..

Very good hotel, Excellent location, Wonderful staff, but the management should take a note of the followings
1- Smoking is permitted everywhere including all rooms.( I am not smoker and have changed 3 rooms with ashtrays in all of them including bathrooms too)
2- Low water pressure in the washroom
3- Air Condition is not effective either in the room or in the lobby
4- Slow wireless internet connection with many interruptions
5- Dinner buffet quality and variety is not matching with its price
This is the second time to reside in this hotel, the first time was two years ago and many of the above mentioned points were not existing.

6/10

Pleasant

31 Jul 2017

Verified traveler

Good location rooms are large but need a huge overhaul especially the bathrooms, balcony was great. Pool was lovely except the terrible opening hours and they give you someone else's used towel instead of washing them every time.
The main problem with this hotel is the loud music during the day at the pool and then the entertainment goes till early hours of the morning so you hear it deafeningly while your trying to sleep

4/10

Poor

18 Jun 2017

Saf

Disappointing on the inside

Besides the hotel and the facilities being outdated, I found my room to be really poorly cleaned. There were stains in the bathroom, on the shower curtain and well as the tulle curtains on the window, the entire carpeting in the room... I found an olive seed and a small rock in random places on the floor. Since it was centrally located, and I needed the place last minute, it was OK. Thank God I read a review here saying the staff tried to enter the room without knocking on the door and the chain on the door stopped them, because the same thing happened to me! SO WEIRD! I was hoping to work out a bit but the gym was in pathetic condition. There were two treadmills and none worked properly.

2/10

Poor

31 Dec 2016

jamal

The worst / Rude service i have ever seen.

we reached there and the room was cold , we called and they sent someone who said all we have to do its our the fan on. we did and the room never got any wormer. So we spent the night in the cold and the next morning we talked to the front desk and the lady was so rude and careless. She called the manager who never want to talk to us and he did not care either. the service is so dam poor it is unbelievable so the i will never return and don't encourage any visitor to go there. The hotel looks nice online but the service is very very poor.

8/10

Excellent

24 Dec 2016

Albert

Nice hotel.

The desk was friendly and helpful. One morning about 9:00, we were still in bed and a probable cleaning person tried to get into the room without any announcement. The chain on the door stopped the person. The desk said that the person would be spoken to. Otherwise the stays were pleasant.

4/10

Poor

13 Dec 2016

Verified traveler

Below expectations

I found this hotel ( rooms , facilities, staff , cleanes) below expectations and very old.

6/10

Pleasant

12 Dec 2016

FALAH

Good location

I think it is more expansive than the facilities provided; participial the breakfast, it is not worth Er.10

Partner

10/10

Exceptional

20 Nov 2016

Nader

Great hotel

Great overall experience, highly recommend. Very friendly atmosphere.

8/10

Excellent

17 Nov 2016

Verified traveler

Clean rooms were greatly appreciated; comfort of bedding was only ok. Excellent location. Breakfast buffet was ok, but not that great.

6/10

Pleasant

01 Nov 2016

richard

Clean and good service. Let down by \"gym\"

Lovely stay however advertised as having a gym. It does but most of the equipment doesn't work. ( both jogging machines have loose belts and could be dangerous. I chose the hotel for location and gym as I was staying a week. I have booked another week in December primarily cost and location would be interesting to see if the gym gets any improvement.

6/10

Pleasant

29 Sep 2016

Sherie

A Gem that has seen better days

Positives:
Beautiful decor around the hotel, lovely tilework, rooms good size although our room looked a bit drab others were more modern, working fridge, safe and a/c. Nice pool view room. Excellent bell men and restaurant staff. Enjoyable half board and breakfast offered a good spread. Not UK 4 star but good for that part of the world. Main pool area pleasant and clean. Lobby area mostly good with some cigarette smoke. ATM in lobby. Warm milk for the baby every night, free of charge. Good housekeeping mostly. Little shops with all the things you need apart from nappies.

Negatives: Play area unsafe. Kids pool unsafe and had bird poo in it. Had to complain but quite frankly a lot of the play equipment needs to be removed entirely. Hard to get tissue or toilet roll replaced. Or bins emptied. The housekeeping number was usually never answered. No lifeguard unless you count the pool boy. No babysitting unless you want the cleaning staff to look after you kids.

Possible issues: There was a resident cat who would come and join you for dinner, he amused my little one but someone else might find this a problem. Key cards always seem to NOT work but thankfully we weren't far from the hotel lobby. Apparently you must not put the card near a mobile phone. Water and drinks are expensive but you can always go out and get something. The minibar was empty so we filled it with our own stuff. No kettle in the room or other tea/coffee making gear.

Family

8/10

Excellent

19 Sep 2016

TAREQ S M

Great service

Family

2/10

Poor

29 Aug 2016

Greg

CON ARTISTS OPERATE HERE!!!

A con artist operates within the hotel. BEWARE!!!! He conned me for two days and coerced me into to purchasing thousands of dollars of fake rugs. He goes by \"Michel\" although I'm sure he changes it. DO NOT STAY HERE. Furthermore, the hotel AC was terrible as well as the Wifi.

8/10

Excellent

17 Aug 2016

Driss

Nice hotel but need to be remodel

The stay was good very nice and helpful staff

Family

10/10

Exceptional

19 Jul 2016

Mourad

Another great stay - Thanks!

I have stayed here before, and I am very pleased that they still maintain the same great quality customer service.
We are coming back for another week in October, and we are looking forward to staying here again...

6/10

Pleasant

04 Jul 2016

gerald

If you need wifi give this place a miss

Easy check-in, nice large clean room, excellent fridge. Disappointing wifi, sometimes unavailable for hours. Pool looked great but the nice large room where I stayed needs refurbishment. Altogether not the best place but for the price I paid - £90 for three days - I'd always come back again unless I needed fully working wifi.

4/10

Poor

01 Jun 2016

Verified traveler

I did not get what I paid for this hotel

This hotel is normally rated 5 stars but the cleaniness of the floor is disappointing. The hotel staff is not polite at all and asked me to pay 2.23 dollars fee per night that I have already paid through cheapticket. Compared to other hotels, the breakfast is terrible.

6/10

Pleasant

22 Apr 2016

Abdulla

Nice but old wifi very bad???

Nice hotel in center but old. I want to thank Madame Rabouli in reception she is very helpful and try to make her best also Madame Iman was helpful. I want to thank the guest relation officer Nadia she was professional. Wifi was very bad??? Air condition not working and it was hot???

2/10

Poor

22 Apr 2016

seongjun yune

miserable

very unfriendly

6/10

Pleasant

14 Apr 2016

Verified traveler

Horrible beds, air con not working

Partner

8/10

Excellent

10 Apr 2016

Gillian

ok hotel...good breakfasts!!

Stayed for 5nights, was probably 3 nights too many! Once you have seen old Fez, not a great deal else to see. The hotel looks great from the outside and very impressive inside too. The rooms are basic but with the door slamming from the other rooms throughout the night, not much sleep was had! The walls are so thin I could hear snoring from next door and also a baby crying. I didn't feel very welcomed, English is limited with the staff, brush up on your French before you visit. One very positive is that the breakfasts were amazing, great choice, hot and cold.

8/10

Excellent

06 Mar 2016

Johnny

Family friendly, good value for money.

We needed a stay in Fes for one night, a family with one small child, four adults, two rooms and this was good for the price. Expecially enjoyed the garden and play area for children and friendly staff.

Family

8/10

Excellent

26 Feb 2016

Verified traveler

Satisfied with the rate offered. WiFi connection in the room was not good.

10/10

Exceptional

29 Sep 2015

Mourad

Great place to stay in the centre of Fez

We stayed here for a week (with my wife and two year old daughter). Suffice to say that I enjoyed the best customer service I have ever experienced in Morocco. Staff will do anything to make your stay comfortable. Our room was facing the pool with a nice view over the garden. Music was played sometimes until midnight, which can be an issue for some, but it did not bother us. The play area was good and grass well maintained. They may need to fix some of the toys/slides in the park soon.
Overall, we loved this place and we will be going back again next year

2/10

Poor

05 Aug 2015

osmond

disappointing

The hotel is ok, but the management of the hotel was unfriendly and charged hidden fees.

Family

8/10

Excellent

24 Jul 2015

mourad

goog

It was nice and suitable

Family

6/10

Pleasant

24 May 2015

Blie

Okay but not a five star hotel

We stayed there for 3 nights. Our room was large and comfortable, except for the balcony door which didn't close all the way and which meant that the AC wasn't very effective. We received excellent service from some of the hotel staff members while others almost made us feel like we were bothering them. The included breakfast buffet was okay. We only had the buffet dinner once and it too was okay. The elevator was very old and seemed poorly maintained. The hotel is located about an hour away on foot from the Fez Medina. A petit taxi from just outside the hotel took us there for 10 Dirham. The cab ride to the train station cost 5 Dirham or roughly a 20 min walk. Just a note, if you leave the Medina around closing time, it can be hard to find a petit taxi and we ended up walking about 40 mins to the Borj Fez shopping centre and caught a taxi from there.

6/10

Pleasant

18 Aug 2014

Ken

OK. Has gone downhill a bit.

Getting a bit threadbare. Hotel gym very weak and not well maintained (wasn't cleaned while I was there). Rooms nice enough and breakfast pretty good. Pool is excellent and perhaps the best thing about the hotel. The hotel convenience shop was rarely open - certainly not during the hours it was supposed to be open.

Family

8/10

Excellent

15 May 2014

usarugger

I would recommend this only if the price is reasonable

NOT a five star hotel. Maybe 20 years ago, but now it's dated and tired. AC was poor, pool was closed at 7 PM even though it was very hot out and people wanted to swim...no explanation. I called twice for someone to fix the in room safe but no one ever showed. Big room, comfortable bed, nice view of pool which I couldn't use and staff was average.

4/10

Poor

25 Feb 2014

Reef

How average can you go...?

Talk about mediocre! This hotel left almost everything to be desired. All of their advertising points fell short, and they failed to mention their strong suits. Wifi: sketchy! Towels shampoo etc: non existent! Pool: under construction! Service: ok!

8/10

Excellent

09 Feb 2014

Hisham

Nice Staff

I have been always travelling and staying in 5 and 4 stars hotel and never been asked to give the details of my credit card at the check in time except at this hotel. It is well understood the the hotel management went through unpleasent experience with a guest or two that made them act in this unprofessional way that send a wrong message to the guest \"\" we need the details of your card because we do not trust you \"' Anyway, the staff recovered this mistake afterwards by offering a very warm and curtious service.

6/10

Pleasant

03 Feb 2014

Quinn

The service was OK but the rooms especially the beds should be updated, they were too soft and worn, when I first arrived to my room maintenance had to come because the heating system didn't work but they fixed it before i returned the house keeping staff was great

8/10

Excellent

08 Jan 2014

Mike

Excelent service, but could use a remodel

Good location - can walk to some modern shops and restaurants (not old town), and really fantastic service and food, but the rooms need remodeling.

4/10

Poor

31 Oct 2013

European review

Getting old

The hotel changed since my last stay 2 years ago. The furnature was worn off. The carpets on the halls are in very bad condition. The doors and beds are not in a good condition. The telephone lines in the rooms were not working. The shower heads are broken.

10/10

Exceptional

19 Sep 2013

Nabil Faik

The staff and managers
were very professional. They know what they are doing and are very knowledgeable. I found in that hotel the quality of welcome and quality of service. I Will be back to that hotel and also encourage everybody visiting Fes to stay there.

10/10

Exceptional

02 Sep 2013

ahmed matter

Great hotel....But...

we loved our stay in this hotel...the only bad thing is they made us pay for taxes although it was included in the reservation and we had emails say that taxes are included ......Please try to fix this issue

8/10

Excellent

28 Aug 2013

Baino

Big Room

Hotel was fine. Two double beds in my room for just me, so lots of space. I had a balcony overlooking the pool area which if you want an early night isn't possible as the pool/bar area s noisey till midnight. Pool area, breakfast area and poolside bar all lovely and for a business trip would reccommend and definitely will stay again. Wifi in rooms was pretty good too for Morocco. Reccommend.

8/10

Excellent

09 Aug 2013

Verified traveler

No transfer to airport

There is no free airport transfer service available though this is advertised. Instead the service available is more expensive than a taxi!

10/10

Exceptional

24 Jul 2013

Michael

Impressed after reading all the negative comments

We came with low expectations because many reviewers had been very negative. However after being there and seeing the pool and the size of the room and the free breakfast we were very impressed. The room is not very nice but it is very big and the ac works very well even compared to 5 star hotels in Europe. The service was extremely good all the workers were very helpful.

6/10

Pleasant

10 Jul 2013

MK

Probably used to be decent hotel in the 80's needs updating especially in rooms, kids enjoyed the pool. Breakfast included was a plus. Rooms very dated, one room AC did not work. wifi was down, fridge needed to be replaced. past it's prime.

Family

8/10

Excellent

25 Jun 2013

Verified traveler

nice pool, good breakfast, comfortable hotel

traveling with a child, we enjoyed the kiddie pool, and playground. Our room with pool view and balcony was perfect, no complaints. Breakfast buffet was generous. Air conditioning was welcome as it was hot outside.

8/10

Excellent

12 Mar 2013

Dr. Lamarti

A good hotel for a very brief visit.

I would not rate Pickalbatros Royal Mirages as 5 stars. I would perhaps be too generous to give it 4 stars. It is doubtless a bit old and in need of care & restoration. But, it is clean and the service is excellent. However, I am bound to say all members of the staff are remarkable. They simply cannot do enough to please the visitor. They are just wonderful.

8/10

Excellent

30 Jan 2013

Syed N.Rahman

Decent place to stay in fes

I love it,comfortable decent place,friendly staff,nice breakfast

Family

8/10

Excellent

04 Jul 2012

Ken

Nice, cheap, convenient

The hotel is nice, it has a free breakfast, and is conveniently located. I thought that the service was a bot slow, but still not bad overall. The pool is excellent

6/10

Pleasant

13 Apr 2012

Verified traveler

A Tired Hotel

The hotel rooms felt old, furniture is really cheap, beds are not comfortable. Overall, the place has a look of a motel. Although the service by the employees is very good and the place is clean.

10/10

Exceptional

27 Feb 2012

shadys

wonderful stay

close to old city
to the great roud of hassan 2
to tarin station

10/10

Exceptional

20 Nov 2011

Bill

Pickalbatros Royal Mirage Fez-excellent facility

Hotel was great-the 2 rooms they provided overlooked the pool and were connected. Staff very friendly, price good, Moroccan Rest. was provided a excellent meal. Good location and made arrangements for a qualified local guide. Overall could not have asked for anything better-given the price..

8/10

Excellent

20 Oct 2011

ew

pool area is good

Slightly tired decor but this hotel was in a good location for walking around the new part of the city and close to the railway station.
The pool and surrounding area in the centre of the hotel complex was the best feature and was good for relaxing and cooling off.
Buffet breakfast was good with plenty of staff around to help.
Transport to airport arranged by hotel was comfortable but expensive.
Would use the hotel again.

8/10

Excellent

30 Sep 2011

Jill

Pickalbatros Royal Mirage

A lovely short term stay in a very historical. artisan-centered city. Enjoyed the evening carriage ride picked up a short walk from the hotel.

8/10

Excellent

27 Jun 2011

Anonymous

Nice Hotel Convenient to Fes Attractions

Visited Fes for one day, and this hotel was convenient and a good value. Rooms were large and well appointed, including a refrigerator. The interior rooms look in upon a large pool and bar arrangement, including as kiddie pool and plaground. The in-room bar was not stocked. Water and soft drinks should be brought with you, to avoid the expense of obtaining them from the bar. Breakfast was Moroccan with some western choices; omlets were made to order.

2/10

Poor

26 Apr 2011

Homi

Not worth it

Hotel was shown as 4 stars which it certainly was not. Room and hotel tired and wore out.

4/10

Poor

18 Jan 2011

Debra

You can do much better

The rooms were very tired, with stained carpets and drapes, old furnishings, and gray towels. The food service was not good. This hotel caters to large tour groups and they had a very mediocre buffet set up for dinner and breakfast. We opted for the regular dining room for dinner and, despite being empty, the service and food were bad. We ordered a vegetarian pasta that arrived with meat in it, sent it back and it came back with meat again and we finally gave up (it was not a language problem, but a kitchen problem). The breakfast linens were dirty and a poor selection of food. We tried to get a taxi to go to the old city and after trying for 20 minutes went back to the hotel reception to ask for their help and were told just to go back outside and they could not help us get a taxi (which other places in Fes did). Do not use the beauty salon, treatments were bad and overpriced. There are better places to stay, avoid this one.

Family

8/10

Excellent

17 May 2010

Raaid

I like this Hotel

Very nice

8/10

Excellent

02 Oct 2009

Keith

Stay here, eat elsewhere

Apparently this hotel was formerly the Sheraton. Perhaps this is so as it it well situated, right in the middle of the new town. This is good, in my opinion, as I would not want to stay in the Medina. You'll see why when you visit. If travelling by car you will be happy with the secure parking. It is not large but as most of your fellow guests will be arriving in tour buses it will probably have room for you. Quite a bit of refurbishment was discreetly underway when we visited. It caused us no inconvenience. This possibly explains why our room was nice. The owners are caring for this place. Reception service was good. Disappointed that the room we were allocated had not actually been made up when we arrived at 14h00 but we were immediately given another. A minor error, nicely recovered. Nice, clean rooms. Bathroom fittings quite old, but it all worked. The only part of our stay that was less than good was the quality and price of the restaurant food and the service given by the staff. The breakfasts (included in our room rate)were not very good at all. And the service was poor. The worst part was seeing the staff (wearing really scruffy suits) re-use the cloth napkins after use by customers! Uggh!! Overall not bad value at all. But eat elsewhere.

10/10

Exceptional

31 May 2009

sagiv

Great hotel

very comfortable room, large, nice pool. good location, very friendly stuff, and not too expensive

10/10

Exceptional

21 May 2009

Driss

outstanding hotel

I have stayed at this hotel for many years and through changes of ownership. Staff are very professional, dedicated and personable. They provide great service with very helpful attitudes. It has become my home away from home. It is centrally located, with a very nice pool and good food. CNN would be a welcome addition to their TV line-up.

10/10

Exceptional

28 Feb 2026

Morad

Tout est parfait.

2/10

Poor

29 Dec 2025

Hatim

Ma réservation a été annulé par l’hôtel : arrivé dans la soirée de samedi , j’ai eu la désagréable surprise de m’annoncer que l’hôtel était complet . Ensuite , on m’annonce qu’ils Ont eu un problème informatique. C’est du classique avec ces gens . En fait , 1er arrivé , 1er servi . Maintenant , je dois me battre avec expédia pour me faire rembourser.

8/10

Excellent

13 Dec 2025

Mourad

Ras

Self

10/10

Exceptional

20 May 2025

Abraham

C'est un hôtel excellent
Personnelle a l'accueil très agréable
Très gentille et très poli
Si je dois revenir a fez mon premier choix ça sera cette hotel
Bravo a toutes l'équipes

Leisure

10/10

Exceptional

11 Aug 2024

Ahmed

Le personnel, la gentillesse, le bon accueil surtout Mme Al Idrissi WAFAE que je tiens a remercier infiniment pour son professionnalisme , le bon accueil,
Son service pour rendre un sejour parfait a la clientèle ( merci beaucoup ).je tiens aussi a remercier mohamed a l'accueil .. un sejour agréable a l'hôtel Royal Mirage Fes.. a tres bientôt

Family

10/10

Exceptional

24 Jun 2024

cyril

Fes

Sincèrement RAS , propre, personnel accueillant

Friends_and_family Family

10/10

Exceptional

13 Jun 2024

el alami