Name: Palais Medina Riad Resort
Address: 5, Fez, 30000, MA

2/10

Poor

08 May 2026

Jose

staff wasn't so helpful

Friends_and_family Friends

10/10

Exceptional

27 Apr 2026

Cerian

Beautiful resort with lovely facilities. The room was very clean and the bed very comfortable. Very friendly, welcoming staff too.

Partner

8/10

Excellent

15 Mar 2026

Aly

Very nice resort, in a good location

10/10

Exceptional

26 Jan 2026

Richard

A lovely place with delicious food. Front desk staff was competent, friendly, and always helpful.

8/10

Excellent

06 Jan 2026

Vincent

Great buffet menu, warm welcome, lovely staffs and great hospitality services

Partner

10/10

Exceptional

12 Nov 2025

Rabbena

Very clean and comfortable, good breakfast, pool, grounds surrounding pool, well kept.

Leisure Family

2/10

Poor

06 Nov 2025

Sharon

I was placed in a room with a nonfunctional hvac system, then after showering and getting into bed, called the front desk and learned that they had made a mistake and that I needed to dress and repack my suitcase to be moved at 10:45 pm.

After a meal of salad and shrimp in the hotel restaurant, I became violently ill with severe food poisoning. The manager came to my room and they were were about to take me to an area hospital.

Once I recovered, I asked to speak with the manager in the lobby and was told that he was unavailable and that he would call me. He never did.

6/10

Pleasant

13 Oct 2025

Daniel Rene

The service was mediocre the room was ok
I will not go back

4/10

Poor

16 Apr 2025

Alasdair

Don’t Recommend

Not so good. Pool closed. Confused restaurant staff. Spa dark and pungent. Most frustrating was the concierge desk. We asked them to book a taxi to the station- we were quoted 300 MHD pay in advance. We protested and eventually got the desk to call a cab from the street. Actual cost 20MHD (yes twenty)

Friends_and_family Family

10/10

Exceptional

04 Mar 2025

richard

I recently had the pleasure of staying at Palais Medina Riad Resort, and it was an unforgettable experience. From the moment I arrived, I was captivated by the breathtaking architecture, which beautifully blends traditional Moroccan elegance with modern luxury. The atmosphere is serene, making it the perfect getaway for relaxation.

One of the highlights of my stay was the exceptional service. The staff went above and beyond to ensure every aspect of my visit was perfect. They were warm, welcoming, and always ready to assist with a smile.

Leisure

10/10

Exceptional

18 Nov 2024

Jamal

All I can say it’s was great

2/10

Poor

17 Sep 2024

Ghita

Une nuit de noce sans chambre

J’ai réservé pour une nuit de noce cadeau pour mon beau-frère j’ai appelé l’hôtel pour confirmer que tout va bien il m’a confirmé que tout est en place mais en arrivant on as pas trouvé la chambre sous prétexte que on est les 3 eme qu’on arrive pour une nuit de noce ….. alors il a dit oh on va vous donner une suite on as dit ok pas de problème la porte de la suite est abîmée chaque fois que la porte est fermée ils. Doivent appeler la réception pour venir ouvrir plus il y’avait aucune serviette aucun accessoires dans la douche pas de bouteille d’eau même pas les mariés était obligé d’appeler plusieurs fois pour que quelqu’un leur apporte des serviettes sincèrement c’était catastrophique j’ai pas plus de linge pour tout raconter

Partner

2/10

Poor

30 Aug 2024

Mohammed

No comment all is poor except some stuff

10/10

Exceptional

03 Jul 2024

Yaniv

Great option, Friendly staff and very welcoming. great experience. thank you.

Leisure Family

8/10

Excellent

26 Jun 2024

Manuel

Staff is professional and very attentive to serve, although the Hotel amenities and rooms need a fresh up. No iron, no small towels in the room, beside that hotel is quiet and pleasant to stay. Special thanks to the tea-man at the lobby, his smile and the taste of the tea made our day :)

Leisure Partner

8/10

Excellent

28 May 2024

Alan

We recommend this hotel

4/10

Poor

08 May 2024

essam

Excellent staff but very dated.

The staff were excellent, from the check-in to check-out , should be rewarded ..Hotel is in dire need of an update, ground floor rooms have No privacy at all ..

Ok for one night , car parking & location are the good points...

Friends_and_family Friends

10/10

Exceptional

16 Sep 2023

Cary

Unique and charming room that was also very comfortable.

Leisure Partner

6/10

Pleasant

13 Sep 2023

Rosalie

It was supposed to be five star but it seems that they are about to sell or have been sold to another company as not much happening in this hotel. The room is old and dated there are coffee cups there but no kettle nor tea bags. The sitting area in the room has lots of brown stains. Bathroom was nice. Pool is great its huge and nice design. What we did not like is the service. We went 30 mins before they close (they closed so early 6pm in Summer time) and wanted to order food but they no longer serve and told us to order in the restaurant. Went there only to be told that they dont serve dinner until another hour. So I thought we will just order room service but they dont want to bring the food at the pool side. Only allowed to eat in the room. Suffice to say we did not enjoy the stay in this hotel.

Leisure Partner

2/10

Poor

07 Jul 2023

Hassan

Previously stayed here before but declined since in standard. Check in took over an hour due to inability to process a CC from another country. Rooms required daily asks for items such as towels. Shower leaked whenever used causing dangerous conditions. Sink basin fell hitting foot one morning. 5star maybe once, but not anymore!

2/10

Poor

11 May 2023

Mahesh

Rooms needed to be renovation property is noce but not maintained

Leisure

8/10

Excellent

02 Apr 2023

Verified traveler

The staff were amazing and super accommodating and helpful. Service was great.

Friends_and_family Family

8/10

Excellent

24 Mar 2023

Nhuong

Beautiful hotel outside of Fez Medina

Good to stay with free car parking. Cheap taxi to Fez medina. Good breakfast, clean room.

Partner

10/10

Exceptional

21 Aug 2022

Jose

Nice pool, Nice breakfast.

Leisure Family

4/10

Poor

21 Jul 2022

hallgrímur

The food was just bad really bad for a 5 star hotel this was very disapointing servise was good but very slow domt eat the breakfast 😅😅😅

Partner

10/10

Exceptional

22 Mar 2022

Verified traveler

Great hotel. Very well maintained. Excellent service. I highly recommend it

Partner

10/10

Exceptional

20 Nov 2021

Verified traveler

It was perfect

Business_and_leisure Self

10/10

Exceptional

08 Sep 2020

Moukhtari

The room service takes long time to deliver our orders .over all we had a good time there. The stuff of the reception were very kind and helpful. The rooms clean but we had to ask them to clean it every time.

Leisure Family

10/10

Exceptional

02 Sep 2020

Louzarihassane

Accueil exceptional ,check in et check out très rapide . L hôtel respecte tt les mesures de la sécurité sanitaire. La suite était propre et très spacieuse .merci pour le surclassement .

Leisure Family_with_children

8/10

Excellent

02 Feb 2020

Ying

good hotel but not 5 star.

Staffs are friendly, location is good, but the room is too out of day, it looks like 4 star hotel.

Friends_and_family Family

8/10

Excellent

24 Jan 2020

Verified traveler

Nice room for a convenient price

I can start by saying this stay had a good value for money. My experience was actually brief (one night) so I can barely judge my room and the basic services. The hotel has a really good design which I liked a lot. The room was tidy, clean and spacious. With a nice balcony, which has a really nice view all day (and even better at night). So overall the check in was seamless, pretty basic for a 5-stars hotel. So was the breakfast nothing too fancy but very good. So overall I can say it was satisfying.

Business Family

10/10

Exceptional

30 Dec 2019

Verified traveler

Nicely located and the ambiance was pleasant. The pool was luxurious.
The manager of the hotel went out of his way to make sure everything was up to the standard promised.

Leisure

10/10

Exceptional

21 Dec 2019

Bozena

Very nice hotel

Friends_and_family Family

6/10

Pleasant

27 Nov 2019

Siyar

This hotel has probably the best location! Next door to a shopping centre, minutes from Old Medina (by taxi) and very convenient and safe. Hotels amenities were great. Staff were very friendly. The front desk manager who's name I forgot was very kind and helpful. We were on the second floor above the restaurant so every morning we could hear the chairs being moved around. On the date of departure is where our stay went from excellent to poor. I wanted to go to the airport to pick up my rental and for some reason the only option to go is to take the hotel referred company for 250 dirhams which I figured was a scam. When I asked twice about the price the girl at front desk and the bell boy was giving me attitude that he was going to cancel his friend. Than after 5 minutes of standing around the bell boy recommended a random person who was standing at the front door to take me to the airport in a very old dirty vehicle. He still took the 250 Dirhams from me and dropped me off (15 - 20 minute ride max!). The guys was nice but I don't think the bell boy and front desk staff should have scammed me like that as its not the right thing to do.
Overall its a beautiful property with amazing amenities and I would stay here again! DO NOT ask front desk or bell boy for any rides as they will take their commission cuts and over charge you!

Leisure Family_with_children

10/10

Exceptional

04 Nov 2019

Verified traveler

This is the best hotel I’ve stayed at in Morocco! Everyone was so nice, helpful, and overall there was a very calming and peaceful atmosphere.

Leisure Partner

8/10

Excellent

12 Oct 2019

Scott

Nice place no coffee

The hotel is in an excellent location. Its clean and comfy. My only criticism is it needs coffee in the rooms!

Business

10/10

Exceptional

01 Oct 2019

Jeremy

Excellent overall

Excellent overall

8/10

Excellent

29 Sep 2019

Simone

Hotel was lovely and clean and smelt beautiful. The room was large and grand but needs a little tlc in the bathroom as the shower soaked the floor. Breakfast was lovely and staff very polite.

Partner

6/10

Pleasant

01 Apr 2019

Juzer

Air conditioning not working for expensive hotel

Air conditioning was not working when we got to our room. Asked the reception to get the air conditioning started but their response was to open the balcony door. I had already tried doing that as it was really hot in the room. However, moths and other bugs were entering the room through the balcony. Despite several complaints nothing was done with regards to turning on the air conditioning.

Paid for an expensive room but did not receive the service required. Very disappointed.

Family

4/10

Poor

24 Mar 2019

Monika

Enjoyed our stay but short of being a 5 star Hotel

Overall a great stay -however by North American standard this is not a 5 star Hotel. Lacked a lot of professionalism and service.

Friends

10/10

Exceptional

26 Feb 2019

Ryan

Good Value

Only had one night but I’d stay again. The property was very modern, in a good location and the staff was great.

8/10

Excellent

08 Jan 2019

Deb

Very nice hotel, breakfast was disorganized and the hotel was very cold. Otherwise, very nice place!

Leisure Partner

8/10

Excellent

03 Dec 2018

Mustafizur

The hotel common areas are very nice and in good condition. The rooms are nice but are showing signs of wear, not what one would associate with a \"5 star\" hotel. As others have noted, the bathtub is designed poorly and water spills all over the bathroom floor. Check was pleasant and painless, staff is very helpful and kind. Hotel is behind a shopping mall, which was very convenient. Breakfast was too expensive, so we didn't do it. Bed was comfortable, balcony view was great, pool was gorgeous but we didn't use it due to cold weather. There was a small bloody stain on the comforter, which I hid from my wife so she wouldn't freak out.

Partner

6/10

Pleasant

18 Nov 2018

FREDERICO

Shuttle was not at the airport.
Breakfast limited

8/10

Excellent

11 Nov 2018

David

Good all round standard

Following an important meeting in Rabat, 6 of us spent a day in Fes. The others had a wonderful tour of the city. Unfortunately I had fallen sick the day before and needed to recover. The location was fine, not right in the old city but near enough. This hotel was recommended to me by a local and I can see why - a good all round standard. A relaxing base to see the town from.

Friends

2/10

Poor

18 Aug 2018

Said

This hotel should not be a five star hotel

This hotel is not a five star hotel service is so bad every time you asked for something the answer there are not you can get this sort of service in the two star hotel they put towels in my room With holes in them and every time you talk to the staff there answer is I only work here the attitude is unbelievable it’s a disgrace for a five star hotel

8/10

Excellent

11 Aug 2018

Leyla

It’s a beautiful hotel and very comfortable. The only thing I can say is that it’s quite apparent that it’s aging and has become slightly dingy. It is very nice in general though.

10/10

Exceptional

26 Jul 2018

Wael

Very nice hotel... nice location ...beautiful swimming pool

Family

10/10

Exceptional

18 Jun 2018

M

Nice hotel

6/10

Pleasant

07 Mar 2018

abdou

night noise in a 5*

shouting ,loud tv and singing was coming from one of the rooms friday night .nothing was done about it .stayed 3 times before ,breakfast was always inclusive .now it's too expensive .£ 14 !

8/10

Excellent

11 Jan 2018

Samuel

Family visit to Fez

Our family of 3 had originally booked a riad within the medina of Fez, but found it claustrophic and cold and actually left after our first night, so I was looking for a relaxing and restful stay. The Palais Medina is in an incredible location just off the main drive, 15-20 minutes walk or a 5 minute taxi ride to the main medina gait and literally next to a large mall with large Carrefour and liquor store and nice food court. Plus you are minutes from the central downtown area.
Upon check in, the process was quick and professional. I was quoted a much higher rate (which always includes their breakfast plan) than was available online through several sites (I used Expedia); but when I showed him the rate, I was encouraged to simply go ahead and book online in the hotel lobby and I waited less than 10 minutes to be checked in. Breakfasts are expensive and add significantly to room rate quoted.
The hotel is new (built in 2011) and looks really beautiful. Beautiful winding drive, beautiful and expansive lobby, and large marble staircase leading down to an impressive pool and gardens. The restaurants likewise look beautiful. The rooms are \"standard\" size but with larger, nicer bathrooms. Ours was a deluxe room with garden/medina view with a lovely balcony. Very comfortable.

8/10

Excellent

26 Nov 2017

Jessica

It was ok.

We decided to spend the last 2 days of a long trip in Morocco at a nice hotel (vs. a Riad) to get some R&R before heading back to the states. The reception desk ladies were really friendly and helpful (printed our boarding pass, arranged a cab, etc) but other than that the service was ok. We spent the afternoon at the hammam and spa, and that was a great experience - definitely recommend it. Our room was a great size with a comfy bed, except wifi barely worked unless you were in the bathroom (which to be fair was a great bathroom) and the ac was super weak -- not sure if it was actually broken or not ( we came in November so it was cool enough to sleep with the doors open). The food at the pool bar was really not good -- we were eating there out of convenience and ordered a pizza which tasted like it had been sitting in a freezer for a few years but it was fine. The last thing (and it sounds silly but super annoying), we had a bottle of wine and needed an opener - we asked at check-in and they told us to call when we got to the room -- 3 attempts at having them bring us one, failed (they would say they would bring one and just wouldnt). There's a mall that has a full grocery and liquor store about 5 min walk away, so we just went to buy one since they wouldn't provide one. Overall, we got a good deal so happy we stayed but there's other spa/resort in the area that would be worth a try next time.

Family

8/10

Excellent

01 Aug 2017

Edgar

Good

it's was nice ,pool was cool ,need more work around pool and maintenance.

8/10

Excellent

22 May 2017

Verified traveler

Good location, nice hotel, poor wifi

Good location near the medina, supermarket with alcohol available next door. The wifi is terrible, at times we could not even check email.
Staff are friendly and helpful

Partner

8/10

Excellent

24 Jan 2017

Liz

Little old but nice for the price

Nice but older hotel little difficult to find for taxi drivers
Needs remodeling
Staff friendly

6/10

Pleasant

15 Nov 2016

Verified traveler

the staff is not very attentive and has little knowledge of the surrounding area. Property is tired and needs an update it is not a 5 star

Partner

8/10

Excellent

24 Oct 2016

umar

Hotel was very nice and convenient

Had good experience although service could be a bit more prompt.

8/10

Excellent

29 Aug 2016

Ani

It's nice but not a 5stars hotel

It's a nice hotel. I can believe that it was a 5 stars hotel when they opened but they haven't been taking care of it and you can see in the furniture and bathroom. But you can get very nice offers in Expedia that it makes it worth it.
The staff is nice and friendly, especially accommodation.
The swimming pool is nice and not always busy so you don't have to worry about finding a place to lie down. BUT if you are travelling with children, be aware that the lifeguard does also the job of washing/drying the towels so he won't be watching the pool half of the time.
In general, we had a great stayed and i liked my room. But don't expect that a 5 stars hotel in Morocco to be one like in Europe.

Family

8/10

Excellent

22 Aug 2016

sanum

Good hotel for families or for a rest

Lovely place to stay. Good breakfast, great outdoor pool with toddler area. A/C rooms and great staff.

Really good location for old town and new town.

10/10

Exceptional

09 Aug 2016

ted

Very nice hotel

Everything was excellent,the room the hotel and service, will stay again in this hotel

6/10

Pleasant

14 Jun 2016

Verified traveler

Very relaxing stay.

Family

4/10

Poor

31 May 2016

Joe

Was Not Impressed

Room was dirty, not enough towels, tv did not work. Service was terrible. The common area in the hotel is beautiful and spotless, the rest is the opposite. This would be a 3 1/2 star hotel in North America.

Partner

8/10

Excellent

17 Dec 2015

Kamilia

So short stat

So short

Partner

10/10

Exceptional

23 Nov 2015

saeed

Very friendly staff. Very helpfull. Excellent location.

Partner

2/10

Poor

21 Aug 2015

nour

Do not go there if you want service with a smile

From the gate of the hotel. We are all for security and safely but there you have a Guard that search your vehicle for whatever without saying hello. And once done he gives you the sign to go ahead and you wonder if you are visiting a 5 stars hotel or a prison. Once at the reception it is the same they will let you know that they prefer that you did not book with Expedia because they have to pay commission. And you are better that you agree with what they say because the guest is not right. The clerk mocked the guest that just left before me with another staff and did not attempt at all to hide it because I am in the line. I mentioned that is rude to do that and she was adamant that the guest that left is an idiot. I want to let her know that as a guest her behaviour is not appreciated and I could see her boss or supervisor from the other end contacting her by talkie Walkie that bshe is required to help room 320. They prefer that you pay and get out of the Line if you have a commentM

I had to be in fes for a wedding I could not wait to get the hell out of this hotel.
Beautiful building and comfort but you will be aggravated and my feeling it is worse if you are Moroccan

8/10

Excellent

26 Jun 2015

barry

pleasant stay

Hotel was clean and tidy and staff friendly, restaurant nice, pool nice, good location if you want to visit Fez, 25 minutes from the airport, our room they had forgot our drinks one minor thing, if we would have stayed longer we would have complained, but we was on a short overnight 1 night visit so didn't bother, quiet time of year visiting not sure how it would be in the height of the season, but big enough, so probably would be ok, all in all a pleasant stay.

Partner

8/10

Excellent

23 May 2015

Moataz

Good hotel in Fes

overall hotek is good, but internet was very bad.

8/10

Excellent

09 Apr 2015

Jeannie

Will come back again!

We really enjoyed our stay. The staff in general are extremely pleasant, the chief concierge, Said, is a jewel... friendly and helpful.

Family

8/10

Excellent

23 Mar 2015

Nicholas

Fez medina - nice hotel

Nice hotel easy access to everywhere - just forgot about the lack of smoking ban !

10/10

Exceptional

09 Mar 2015

Ahmad

strategic location

Very nice location near to fez mall and to old city where you can do shoping tradition and modern styles. And near to resturant.
Free parking and nice mountain view

Family

8/10

Excellent

09 Jan 2015

Amadou G

Nice. 5 Star aspirations but not quite...

The hotel is gated and has a nice view towards a garden. Placed right next to the mall for the ladies who love shopping. The front desk seemed out of touch to being busy. But that did not take away from the hotel in terms of comfort and convenience.
If you plan on having breakfast, go early as the buffet might not be refilled in time. Was there during the Maouloud holiday weekend which might have caused the lack of urgency to the buffet.
Overall the stay was nice as we can have a good time anywhere we go, book here if a 4 star hotel is bearable to you.

10/10

Exceptional

08 Nov 2014

TR

Great facilities, service and helpful staff.

Fairly new hotel with the lot. Great fit out and spacious rooms. Staff are incredibly helpful. A good retreat away from the hustle. Shopping centre next door also gives diff perspective of Morocco. Must do the hammam!! Note regular taxis will only drop at the gate.

10/10

Exceptional

15 Oct 2014

Tamara

Beautiful hotel

When we arrived they booked us into a room without a pool view, which we had paid extra for. It was also near the highway. However, they changed our room until we were happy and they were accommodating. The hotel was beautiful and the views were great. It wasn't close to the medina but it was a short drive. The hotel felt very luxurious, and was a 5-star for sure.

6/10

Pleasant

08 Nov 2013

Musa

Good location, nice hotel but

Air con was not working for most of our stay so room very humid in the evening.

Breakfast - not much of a choice for continental breakfast.

Be aware of hidden nightly taxes which they charge you on check out.

Overall would expect the first two items to be upto scratch for a 5* hotel in magical Fes

8/10

Excellent

04 Jul 2013

Verified traveler

Above average hotel

Good size pool and next to shopping centre. Breakfast average ,not a lot of choice

2/10

Poor

05 May 2013

Verified traveler

Hotel is good service and workers very bad

Hotel is good service and workers very baddddddddsddddddxxxxddddddddddddddddddddddddddddddddddddddddddddddddddddddddddd

4/10

Poor

11 Jan 2013

el baroudi

very enjoy

4/10

Poor

17 Jun 2012

Anthony

Just disappointing pretty much all round.

Not a great building, just off main road that circumnavigates Fez. So walking anywhere a bit of a drag.

Currently, hotel is next to building site: noisy.

The room was fine/ quite nice but nothing special and low on character.

The food: simply mediocre with very few options on the menus whether pool or room.

The staff: well, they were mostly on strike against the hotel owner whilst we were there. the ambiance of the place at this point (June 2012) is one of the worst I've ever experienced in a hotel - anywhere.

Cheap for a 5 star - but this ain't no 5 star experience.

Partner

10/10

Exceptional

21 Jun 2026

stephane

Personnel vraiment charmant et superbe piscine bien agréable après les visites de la medina.

Partner

10/10

Exceptional

05 Jun 2026

Gildert

Chambre, propre personnel, très bien, petit-déj’ copieux et piscine extraordinaire

Partner

10/10

Exceptional

14 Feb 2026

Dennis Cornelius

Rigtigt venligt personale som gik langt i deres service for at efterkomme særlige ønsker såsom mad allergier. Kan varmt anbefales.

6/10

Pleasant

08 Dec 2025

Rabia

Daha fazla kahvaltı çeşidi olabilirdi. Check in 15:00 14.30 da geldik yarım saat beklettiler erken alırsak ek ücret ödersiniz dediler yarım saatin lafı da yapılmaz ayrıca 15:00 check in için çok geç saat zaten

Friends_and_family Family

2/10

Poor

20 Oct 2025

Adnan

Extremely Disappointing Stay – Far from 5-Star

When you think of a 5-star hotel, you expect quality and good service, but this stay was a huge disappointment. It started well when the male receptionist offered us an upgrade to a larger room, but it only had one “king-size” bed instead of the two doubles we booked. The bed was more like a queen, and we barely slept the first night. He promised to fix it the next day but never did. The second night we had to use the sofa as a bed, and my travel companion slept terribly. We only got a new room on the third night of our four-night stay. The same receptionist was rude and unhelpful throughout.

The hotel is old and worn, especially the bathroom. The bathtub plug didn’t work, the drain was clogged, and water filled up while showering. The hairdryer and safe didn’t work in both rooms. Every night our key cards stopped working, forcing us to go down to the rude night receptionist who acted annoyed to help. He even lied about arranging a new room.

The hotel felt empty and soulless, and the food was mediocre and overpriced. Breakfast was the biggest letdown – I can make a better omelet at home. Overall, nothing about this place felt close to 5 stars. Poor service, broken facilities, bad food, and zero hospitality. Not worth the money – feels more like a 1-star hotel.

10/10

Exceptional

19 Aug 2025

Verified traveler

Personnel au petit soin, on se sent bien, seul bemol letat des chambres vetustes (mais travaux prevus)

Friends_and_family Family

8/10

Excellent

06 Jun 2025

Alain

Nous avons eu la chance de tomber en période creuse, le personnel il était disponible, nous avons eu une chambre visiblement rénovée
L'environnement est effectivement très bruyant, mais ce n'est pas le seul hôtel de ce standing à être au bord d'une route.
Cette manie des Marocains de klaxonner pour tout et pour rien n'aide pas
Deux restaurants, un l'international que nous n'avons pas testé et un restaurant marocain à recommander.
Petit déjeuner très correct.

Partner

10/10

Exceptional

30 Dec 2024

HAJAR

Lieu sublime

Lieu sublime, digne d'un 5 etoiles, entree majestueuse et chambres spacieuses.
Je nai malheureusement pas eu le temps de tester le spa mais la piscine ajoute un beau cachet a l'extérieur...

Le service de restauration etait tres qualitatif .
Par contre il ny a pas de coiffeur contrairement a ce qui est noté sur la description de lhotel... tres dommage..

Friends_and_family Family

4/10

Poor

15 Oct 2024

Danny

Definitely not a 5 star hotel. The check in said that it was at 12:00 p.m. and we arrived at 1:30p.m. and for our surprise they told us that the room wasn’t ready and they had us waiting at the lobby….
Our room had no towels, we had to ask for them. Only two towels were handed. No hand towels, floor pads or anything. The bathtub is too high you can easily fall from it.
The pool is nice from the room, it’s no heated. If you want to use the heated pool they charge you extra for that. Then we asked for pizza and drinks and didn’t have half of the menu.
The only decent thing was the spa which the lady was very nice.

Leisure Family

10/10

Exceptional

27 Sep 2024

Imad

I was perfect. Nothing to declare.

4/10

Poor

29 Aug 2024

MERYEM

hotel pas propre punaise de lit, produits d'hygiène périmés lavabos bouchés dans deux chambres odeurs pas très agréablble piscine sale avec on dirait qu'on nage dans une couche de graisse.
je suis vraiment déçue de cette expérience et de l'hôtel j'ai du changer. d'hôtel après deux jours de souffrance.

Leisure Family

8/10

Excellent

30 Jul 2024

Naoual

Le personnel était très accueillant et gentil.
La piscine est super !
Par contre, le wifi ne fonctionnait pas et le coût du room service très cher pour le standing de l’hôtel.

2/10

Poor

25 Jun 2024

Marouane

Ils ne m'ont jamais remboursé alors que ce n'est pas accessible PMR contrairement à ce qu'il met dans leur fiche. Expedia doit absolument réagir.

8/10

Excellent

07 May 2024

Grégory

Nuit à Fes

Nous n’avons passé qu’une nuit mais c’était plutôt agréable.
Dommage quelques détails et d’imperfections mais la chambre et l’hôtel en général et plutôt agréable.
L’hôtel est situé juste à côté d’un petit mall ce qui est pratique et à 5minutes en voiture de la médina.
La piscine est agréable et la vue est plutôt sympa

Friends_and_family Family

6/10

Pleasant

28 Apr 2024

Meriem

A rénover

Hotel à rénover ,ne mérite pas un 5 étoiles
Ne mérite pas son prix.

Partner

6/10

Pleasant

28 Apr 2024

Yahay

Bon emplacement ,mais hotel dégradé
N’est pas digne d’un 5 etoile

6/10

Pleasant

28 Apr 2024

Meriem

A rénover

Hotel à rénover ,ne mérite pas un 5 étoiles
Ne mérite pas son prix

Partner

10/10

Exceptional

11 Apr 2024

Antonio

Superbe

Top !!! Magnifique parfait

Self

8/10

Excellent

10 Apr 2024

Bruno

we extended our stay due to itinerary changes, overall experience with that process was great. however, despite upgraded room, some essentials features were not up to par: many non functioning outlets and weird light switch placement. pool ceramic and hallway carpets require make over. only one out four restaurants opened during Ramadan and No Alcohol policy should have been communicated earlier.

Business_and_leisure Partner

10/10

Exceptional

04 Apr 2024

fabrice

Personnel au petits soins.

Business

10/10

Exceptional

16 Feb 2024

fabrice

bonne localisation

Personnel au top !

Business

10/10

Exceptional

04 Feb 2024

Sandrine

Tres bon séjour

Tres bon hôtel avec un personnel très accueillant et serviable , hôtel à proximité du centre commercial BORJ FEZ et de plusieurs restaurants comme McDonald’s, pizza hut , Burger King
A 2km de la Medina

Partner