Name: Menzeh Zalagh City Center
Address: Rue Mohamed Diouri, 10, Fez, MA

2/10

Poor

29 Jul 2019

Bo

Bad service, check in took way longer than it should. They will nickel and dime you...charge you a bunch of extra fees for silly things. I could have found a better hotel for less money, and in a better location.

Leisure Partner

4/10

Poor

17 Jun 2019

Verified traveler

Rooms lock you out. Water stops working and lights go out. WiFi reception is non existent in rooms. Breakfast and dinner poor.

Leisure Family

2/10

Poor

25 Mar 2019

Verified traveler

This property well positioned over the hill grate view. My reservation didn’t reach the front desk all day long , l called Expedia twice 40 minutes each time until late that day, Water very slow in bathroom, shower, and faucet , breakfast terrible. I had upset stomach that day because the taste of the coffee and the tea .

Leisure Friends

8/10

Excellent

05 Jul 2018

Christine

Excellent hotel in Fes for Westerers

Menzeh Zalagh had extremely comfortable rooms, OK (not great) Wifi connection, a beautiful garden and pool area, and various options for food and wine/beer. It is in the Ville Nouvelle, so definitely not a riad in the Medina if that is what you are looking for. Food, beer, and wine were available most of the time--to fit your schedule--and OK for a Western-oriented hotel. We ate a lot of pizza! There are beer specials every night. The pool is beautiful and refreshing, although the lack of rules could have teens cannonballing onto you while you are swimming laps. Our biggest negative involved breakfast. It was always the same (Berber cakes, hard-boiled eggs, roasted tomatoes and potates, olives, 6 kinds of puff pastry, and cucumbers and tomatoes. NO fresh fruit or even dates, ever. No yogurt. Nescafe coffee. I was so tired of this after a week and a half that I wanted to cry--or at least go somewhere else despite having paid for breakfast through my room rate. The next negative involved the tour guide who alway hung out by the front desk and pestered us about tours. He was always ready to jump on us when we were going in and out.

So, two negatives among a host of good features. It is also only a couple of blocks from the huge Borj Fes mall if you want to get some fresh fruit and yogurt and the Carrefour supermarket (I did) or peruse the liquor store (did that, too).

8/10

Excellent

28 Jun 2018

Verified traveler

The hotel & staff were very nice. I would definitely stay here again.

4/10

Poor

24 Jun 2018

Verified traveler

Rudest staff around. Bellman cursed us out for not a large enough tip. Rest of the staff rude and unhelpful.

2/10

Poor

20 Nov 2017

u

Never again

These pics are just a sham absolutely horrified when we saw the hotel the floors were filthy breakfast was boiled eggs and morrocan pancakes which were like cardboard... NEVER AGAIN

2/10

Poor

25 Jun 2017

wassim

Horrible breakfast .location no taxi ..worn from a

Discusting breakfast.staff naked ny the pool ..no transit taxi .main areas was not airconditionned .very discomfort .

8/10

Excellent

02 Feb 2017

Vanessa

Comfortable hotel in New Town, Fez.

We chose this hotel because of its location in New Town. It has a great view overlooking Fez from the back where you can sit on the terraces and watch the world by go. The hotel decor could benefit from some 'TLC' but what we loved about it was the staff. They were welcoming, courteous and could not do enough for us. We booked 3 nights but returned for a 4th. I would definitely go back again. A few niggles with the bath etc. but that did not in any way detract from our enjoyment. Beautifully quiet and relaxing.

10/10

Exceptional

15 Jul 2016

Arabic student

Comfortable for a short stay

I stayed for one night and was very satisfied. Hotel staff was very friendly and welcoming, room was quiet, comfortable, and large. Air conditioning worked great. Breakfast included. Only downside was that you had to pay the hotel tax (20 dirhams - 2$) in cash upon leaving. I only had a 100 dirham bill and the girl at reception didn't have change, so she had to ask about 20 people for change before she could give me my change.

2/10

Poor

24 Oct 2015

Verified traveler

Terrible, horrendous, shocking

Where do I start.. This is probably the worst hotel I have booked. The staff are rude and horrible. The corridors are dark without light and full off mosquitos. Now to come to the main points.. The advertisement on your website says the rooms have full air conditioning.. It's far from air conditioning.. It doesn't work at all couldn't sleep the first night and after informing the hotel staff all I was told I'm sorry open your window or contact your booking provider and book another hotel.. The drains in the bathroom are blocked so it takes ages for the water to drain and I literally have to hold the toilet flush for Upto a minute for it to flush...I mean is this the kind of hotel these guys advertise on your website?! Four star?? To top it off the ear ache from the disco on the ground floor doesn't stop until early morning.. This hotel ruined my holiday! Not to mention the train line right behind the hotel.. Trains pass every 2-3 hours furing the night.

Do yourself a favour and don't ruin your holiday

Family

8/10

Excellent

26 Nov 2014

Verified traveler

Good value

Nice hotel, a pleasant 15-minute walk from the medina, situated on a ridge with a beautiful view of the city. There were several busloads of European tourists staying there as well, and I sometimes felt that I was competing with them for the staff's attention. Otherwise very comfortable and a good value.

6/10

Pleasant

26 Feb 2014

Business Trip

Good value for money if you on tight budget.

I loved the city but would go to a different hotel next time. There are 3 hotels with a similar name and the taxi drivers get it wrong! So I went initially to the Palace, 5 star hotel, then directed to the 3 star hotel and ended up with the correct 4 star hotel. The 4 star label only makes sense within the Moroccan context. The corridor carpet was ripped and the lights were off and it was very dark and I was afraid, although they assured me that I was safe.

4/10

Poor

06 Jan 2014

Dave

Adequate, nothing more.

The guest service rep greeted us by trying to tell us that we were at the wrong hotel. With insistence, he found our reservation. He refused to give my copy of the Expedia reservation back to me. We asked for them to arrange for a tour guide for the next day, which they said they would be glad to do. The next morning when we went to the desk at the appointed time, they told us that they could not get one. Really? No heads up or anything. Every encounter at the desk was smug.

The staff in the restaurant at breakfast was awesome--attentive, friendly, remembering our name and room number. We also enjoyed a good dinner buffet with attentive service. While we enjoyed the fireplace in the lobby, the bar service was very slow. In fact, you had to ask for service every night.

The room condition was very disappointing for $300 per night. Big cracks and patches on ceiling. Cracked lamp shades on wall sconces. No artwork in room at all. Very stark. Definitely in need of renovation.

6/10

Pleasant

07 Oct 2013

Cesar

Not a 4 stars

This hotel might have been a 4 star hotel a long time ago but not up to today standards. The staff at the hotel is extremely serviceable, polite and helpful.The hotel was clean, however the AC didn't work in 2 of the rooms i was in. The first room flooded and had to be transferred to another one. At night i had to keep the window open to get fresh air (AC not working) but the creek nearby smelled like rotten eggs....

Family

8/10

Excellent

07 Jul 2012

Verified traveler

Nice place and good people-needs taxi service!

The hotel Menzeh Zalag is really a great, comfortable place to stay when visiting Fes. Nice staff, clean rooms, a pool (helps in heat!), and you can buy drinks. Pretty economical too. My only criticism is that they don't have a taxi service and apparently can't order one to help you get to the train station. They are located conveniently next to a major taxi thorough fare (about 3 blocks away), but it's not fun shlepping your luggage-or standing around at 6am looking for a taxi-on major travel days.

Family

8/10

Excellent

20 Jun 2012

Verified traveler

Nice Hotel Outside of the Medina

A beautiful clean hotel. We walked to the medina most days but our taxi was about 10-15 MAD. The pool was nice and refreshing, with towels and lounge chairs if you asked. The breakfast was good, one day there was a woman cooking fresh buttered flat bread and the soup was very good. I would recommend this hotel to anyone staying in Fez.

Partner

10/10

Exceptional

10 Apr 2012

Verified traveler

Great Place to Be

Good Hotel & Location will use again

6/10

Pleasant

23 Mar 2012

David

Bring a map, bring a city guide book.

Room quality: Decent. But, I had problems with having a shower. In general the hotel is nice, but I had two gripes: firstly, the restaurants in the hotel are not great; the selection is very limited, the opening times were not ideal if you wanted an early dinner. The local area did not offer a great selection to venture out to. Secondly, I wanted to collect a local map from the concierge, who instead directed me to the hotel's tour guide that would take me around Fes. When you come to a place like this, keep in mind that money drives everything; the virtual refusal of giving me a map meant that I was dependent upon the tour guide and other hotel services. When talking to the tour guide, the guide's objective is simple: get you to spend money, and ideally through him. Anything I wanted to do - have a trip out of the city, visit other cities, visit other cities hundreds of km from Fes, walk around Fes,... - was available at a price. Some people would love that. Others might question the authenticity, and realise that their stay is completely dependent upon the concierge and the tour-guide.

Family

4/10

Poor

19 Jun 2011

Anonymous

Not worth the money

There is no way that this hotel should be advertised as four star quality. My room was dirty, the air conditioning was broken, and I could hear everything going on around me (in other rooms and outside). Most of the outlets didn't work and two lightbulbs were burnt out. None of these things would have bothered me, if the hotel were less expensive and advertised itself more modestly. If you stay here, be sure to ask for a room far away from the nightclub. Even the pool was a little disappointing as the DJ has a penchant for loud, lewd rap music. Also, the breakfast was not very good. You'll get a better breakfast at almost any cafe or patisserie.

There were a few advantages to staying at this hotel. The most obvious is that if you are a newly arrived student waiting to enroll at ALIF, this is a very convenient location. Also, there's a balcony with a very nice view of the city where you can sit and read without anyone bothering you. However, I still don't recommend staying here if you can avoid it. Your money is much better spent elsewhere. Fes is a wonderful city and I recommend finding a hotel or riad in the medina (old city), if you can.

4/10

Poor

25 Mar 2011

terence

Menzeh Zalag

Our first experience was bad at this hotel. We arrived quite late one evening on a very cold night in March.The room provided had numerous problems with it. The TV didn't work, the telephone didn't work, the heater didn't work and the sink was blocked. It was too cold to stay there and eventually they transferred us to a better room where the heater worked. However we were kept awake at night by loud live music being played in a room above. We stayed four nights altogether because overall it was value for money with a reasonable continental breakfast, although not really a buffet as advertised, and a good view. The staff were helpful and it is conveniently located.

10/10

Exceptional

04 Aug 2010

Jeffrey

Nothing

Nothing

Family

10/10

Exceptional

29 Jul 2009

Anonymous

I recommand this Hotel to everbody.

I recommand this Hotel to everbody. Very good service.

4/10

Poor

19 Jun 2009

Solo Traveling Single Student

Less than expected

Do not expect the four-star rating to be like a four-star in the U.S. I had a single room that luckily turned out to be a double bed, and not a twin-size, as was alluded to in the booking. It is in the Ville Nouvelle (newer, French-influenced quarter) but not around anything special or enticing tourist-wise. I found it convenient as a student waiting to move in at the ALIF school. Reservations cannot be canceled and refunded, so be sure that you are set on this hotel when you reserve. There is a nice cafe one block away and a simple espresso/crepe shop across the street. The old medina is only a 10 minute taxi ride (about 10-15 dh) away, so that is fairly easy to access. The single room is simple and small. The bathroom barely had hot water and it was not consistent. My drain did not work and there are no wash cloths. They did give me two sets of bath & hand towels a day, though, and the maids are nice. Women traveling alone may feel partially scrutinized, and most employees speak French or French-Arabic. Few speak English, but those at the main desk do, which eases some of the check-in issues.

6/10

Pleasant

18 Dec 2019

NB

Personnel très agréable très serviable, chambre et literies très propre, manque d’amélioration de la propreté sanitaire, manque de vérification robinetterie. Petit déjeuner non compatible à un hôtel 4 étoiles. Certains plat comme el harcha qui est servi avec un décalage. Manque de rigueur pour le personnel service petit déjeuner. Au petit déjeuner nous étions entouré par beaucoup de personnel qui nous mettent mal alaise. Bien situé pour aller à la médina. Hôtel très connu pour les taxis. Pas de navette ce qui est dommage. Manque de communication des services disponibles de la part de la réception. A éviter les chambres côté rue car beaucoup de bruit impossible de se reposer. Nous avons passer 5 nuits, c’etais tous les soirs beaucoup de bruits.

Leisure Family

10/10

Exceptional

25 Aug 2019

Verified traveler

Une piscine très belle et une vue impressionnante vers la Medina.

Leisure Partner

2/10

Poor

05 Aug 2019

Verified traveler

Never again! Take your money somewhere else. They are SO Disrespectful to play music on highest level from the bar, right under the bedrooms until 3am everyday. Shame on you. Poor breakfast and unproffesional staff who never say hello. Only those in reception are okay. The room smelled strong from new painting of doors. I think the only thing good about this hotel is the location and the pool area. 1 min walk from the big mall and grocery store and restaurants. I will never come back.

Friends_and_family Partner

6/10

Pleasant

25 Jun 2019

Daytona

Voor een budget prijs, krijg je nket meer dan budget service. Geen fratsen en middelmatige voorzieningen.

8/10

Excellent

06 Nov 2018

Karen

Hotel is een beetje gedateerd, maar het deed ons deugd om even uit de oude stad en typische riads te zijn in dit hotel, waar toch een stuk meer comfort aanwezig was (verwarming, geen geluidsoverlast meer, rustige kamer...). Voor ons was bij het ontbijt ook voldoende keuze voor 3 dagen. Ook de ligging was goed in de ville nouvelle. Goede uitvalsbasis om Fes El Bali, Meknes of het nationale park Tazekka te gaan bezichtigen.

2/10

Poor

05 Nov 2018

Isabelle

Grande déception!!!! :(

Ça a pris près de trois heures, arrivés à l’hôtel, pour avoir accès à notre chambre! Le personnel et le directeur de l’hôtel refuant d’accepter la confirmation de réservation de la chambre d’Hotels.com sans que nous ajoutions un 75Euros cash!!!! Après un deuxième appel au service à la clientèle de Hotels.com, le directeur, tremblotant, nous a assigné notre chambre!!....sans le 75 Euros cash à débourser! Arrivés à notre chambre, celle-ci n’était pas prête...... Nous avons dû patienter encore une dizaine de minutes avant de pouvoir y déposer nos valises! Aucune excuse de la part des employés, ni de la direction! Au niveau du restaurant à la carte, AUCUN service non plus... des clients assis à une autre table nous ont avisé que nous n’aurions aucun service tant que nous n’irions pas voir quelqu’un à la cuisine!!!
Il était +/-20 heures....(heure du Souper)
Ce fut extrêmement long, mais nous avons fini par manger! .....le même long processus pour réussir à avoir notre facture.... Il n’y a absolument aucun service dans cet établissement! Quand à la chambre, un évier de bloqué(non-fonctionnel), mais lit propre et confortable.....(seul point positif).....nous pourrions ajouter que la situation géographique est très bien!
Séjour d’une seule nuit extrêmement décevant et stressant!

Partner

2/10

Poor

29 Oct 2018

Heino

Ich habe eine Woche dort verbracht, vom 17. Oktober bis 24.10.2018.
Vor 20 Jahren war das sicher ein schönes Hotel, aber seitdem ist aber auch wirklich nichts mehr gemacht worden.
Das Hotel bedarf dringend einer Grundsanierung, nichts ist richtig in Ordnung, angefangen bei der Duschbrause, dem Wasserhahn, den wackelnden Tischen, den nicht schließenden Schränken, den abgestoßenen und nicht schließenden Türen und so weiter.
Die größte Frechheit ist allerdings der Preis für das Frühstück, 12 Euro pro Person für ein Frühstück unterster Qualität.
Direkt gegenüber vom Hotel gibt es das Café „ Etoiles de Fes“. Dort kann man wunderbar zwischen drei und fünf Euro frühstücken.

2/10

Poor

09 Oct 2018

Verified traveler

mal nada de amabilidad, ni tampoco desayuno, wifi muy mal no volveria mas

4/10

Poor

19 Jul 2018

Verified traveler

Danke

genug stress gehabt. Unfreundlich, jeden tag das gleiche Frühstück genauso Abendessen.
Naja von Afrika kann man Bestimmt nicht viel erwarten.

8/10

Excellent

29 Mar 2018

Verified traveler

Mooie hotel met een mooie zmeembad

Leuk hotel met lekker eten ,Mooie zmeembad .
Ook hotel in het centrum.

4/10

Poor

24 Feb 2018

Gianfranco

Albergo a 4* forse 10 o 15 anni fa.

Nelle stanze tutto rotto.
Ristorante molto scadente. Manca la frutta e i piatti del self service non vengono ripristinati.
Prezzo assolutamente fuori mercato per i servizi offerti.

4/10

Poor

18 Feb 2018

Gianfranco

Sopravalutato

Albergo da 2* forse 2e1/2 ma non oltre.
Ristorante scadentino.
Personale della cocierge poco collaborativo.
Pulizia dei lunghi comuni, molto a desiderare.

4/10

Poor

04 Feb 2018

Verified traveler

Gran hotel con muy mal servicio

Decepcionante. Parecía un magnífico hotel por sus instalaciones, pero encontramos el baño sucio, poca agua en la descarga del váter, un desayuno buffet muy pobre y el personal del hotel sin demasiada buena disposición ante consultas y reclamos. Lo demás, bien.

2/10

Poor

07 Nov 2017

Verified traveler

backup hotel

Utilizei este hotel após ter tido problemas com minha reserva original, a cidade estava cheia, só sobrou esse mesmo. Hotel antigo, café da manhã e jantar péssimos, colcha da cama queimada por cigarros, ar condicionado estava quebrado, não recomendo de jeito nenhum

2/10

Poor

29 Oct 2017

Dutchbazz

Slecht, slecht, slecht!!!

Twee hotels met dezelfde naam. Verwarring voor de taxichauffeurs.

Slecht receptie balie personeel

Onveilig deurslot naar kamer 233. Ook onveilig balkondeurslot.

Overvol restaurant voor ontbijt om 06:00 uur..

Slechte ontbijt eten selectie beschikbaar.

Geen sinaasappelsap voor ontbijt beschikbaar.

Bar waiter sprak alleen Arabisch en niet Engels, Frans Spaans.

Ik verliet het hotel na een nacht.

Een vier sterren is een grapje.

6/10

Pleasant

01 Oct 2017

abdeljaouad

hotel moyen

c'etait un bon sejour seulement problème de parking

Partner

6/10

Pleasant

18 Mar 2016

Verified traveler

Onze boeking leek niet goed overgekomen; er werd wat rondgebeld en toen konden we toch terecht. Onduidelijke communicatie. Toeristenbetaling moest contant worden voldaan; wisselgeld zouden we de volgende dag ontvangen, want ze hadden geen briefjes van 20 dirham meer. Ook volgende dag niet. Uiteindelijk hebben we het zelf ingehouden op de betaling van onze barrekening bij het uitchecken.

Verder nette service, nette kamer en redelijk ontbijt. Prima om een paar nachten te verblijven.

10/10

Exceptional

27 Dec 2015

Halima

Skönt

Var väldigt skönt och avkopplande

Family

10/10

Exceptional

13 Oct 2015

Verified traveler

Super

Super moment pour la cousine de mon épouse dans le cadre de son mariage à fez

Family

10/10

Exceptional

13 Jul 2015

Abdelkarim

Veldig bra jeg er fornoyd . takk for dere ogsa

Family

4/10

Poor

19 Dec 2014

Bruno

Too bad!!!

Too bad! The people in the hotel are not kind, the hotel maybe was a 4 star in the eighties, but nowadays I would classify it as a 2 star hotel. The breakfast was not good - some bread, cheese and ham (which looked like from previous week).
In the room the air conditioning didn't work. They brought us radiator.

There was cockroach in the toilet which I killed and keep in a paper to offer to receptionist.

To resume it was bad and is not worth the money.

Partner

6/10

Pleasant

13 Nov 2014

Angelo viaggiat

Albergo molto appariscente nella città moderna

Personale poco attento ai bisogni del cliente ma rivolto a fornire informazione interessate, come il responsabile del supporto turistico presentatosi come guida ma rivalatosi invece un fornitore di clientela per i diversi negozi esistenti nella Medina e che quando ha constatato che nessuno ha comprato dove lui voleva, ci ha raddoppiato la tariffa del servizio.

6/10

Pleasant

26 Sep 2013

GUMERSINDO

En cincuenta metros hay dos hoteles con el mismo nombre, logicamente fuimos primero al que no era. Instalaciones generales muy bien: piscina, restaurantes, grandísimo jardín, terrazas y personal que lo atiende. Lo mejor de todo el Hamman y la señorita que da las friegas. La habitación grande y muy antigua da la sensación de suciedad. El baño todo de marmol pero muy antiguo. No se merece las cuatro estrellas.

Family

2/10

Poor

13 Mar 2013

Mohammed

Très déçu, ce n'est pas un hôtel digne de 4 étoiles, dans la description de l'hôtel ils ont note tv écran plasma et je me suis retrouver avec un vieux écran cathodique et 4 chaînes qui fonctionne a peine au lieu d'une centaines de chaînes satellites, le petit déjeuner digne d'une cantine de primaire, et le jus d'orange date de la veille. Je vous le déconseilles vivement car pour le prix c'est vraiment trop chère.

8/10

Excellent

15 Jan 2012

Enrico

Comfort a pochi minuti dalla città vecchia

Si tratta di un tipico grande hotel utilizzato per lo più da gruppi di viaggi organizzati. La posizione è eccellente per coloro che desirano tutti i comfort e allo stesso tempo essere a pochi minuti a piedi dalla medina (la parte vecchia della città). Le camere a due letti sono grandi e pulitissime e quelle che si affacciano sulla medina (come la nostra) godono di un bellissimo panorama sulla medina. Lo staff è molto gentile e la colazione a buffet è piuttosto soddisfacente.

6/10

Pleasant

05 Aug 2011

Verified traveler

Proximité ville nouvelle

Chambre pour 3 spacieuse, 3 vrais lit et non pas de lit pliant supplémentaire pour ma fille, donc pas de supplément de prix!Grande salle de bain également, dommage que les fenêtres soient bloquées, petit frigo bien appréciable, buffet du petit déjeuner correct
Points négatifs : la clim ne fonctionnait pas, des travaux en contrebas du parc de l'hôtel, ne pas manger au snack car prix excessifs pour la nourriture servie, ne pas demander au personnel de la réception de conseil pour manger à l'extérieur, on vous conseillera des resto hors de prix!!!!
Hôtel correct pour quelques nuits, je n'y serait pas restée 10 jours!