Name: Shutters Hotel
Address: 3650 East Idaho Street, Elko, 89801, US

6/10

Pleasant

04 Aug 2026

Eireann

Best part of property was the restaurant, dinner was really good and waitress was great. Breakfast cook was really nice too. The lobby was nice. Breakfast was decent. Bathroom in our room was concerning all the bathroom floor was coming up. Front desk staff check in was very impersonal seemed like she would rather be somewhere else. Same with morning desk staff seemed put out if you asked a question.

10/10

Exceptional

03 Aug 2026

Perry

From the cleanliness of the rooms to the very helpful staff, my state was very enjoyable. The only reason they did not get five star review from me was the restaurant was closed for maintenance issues and I already had figured to eat there.

8/10

Excellent

02 Aug 2026

Michael

We liked how clean everything is. We were disappointed the bar was not open. The room was comfortable and quiet. My single main thing I would downgrade the hotel with is the fact they have very short toilets. A taller upgrade would be most appreciated by all!

6/10

Pleasant

02 Aug 2026

LeAnn

Property and room was clean. The beds were very comfortable, however the selections for breakfast were very slim.

6/10

Pleasant

02 Aug 2026

Stephanie

Bathroom was not clean. Room was very noisy. Breakfast was less than desirable.

8/10

Excellent

01 Aug 2026

Steve

We've been staying at shutters at least once year since they first opened. Still looks new, rooms are clean, staff is helpful. They've had some struggles getting their kitchen together but the new Burger Bar looks to be gaining traction. The only change I'd make mention of are the carpeted guest rooms - ditch the carpet and go with some kind of a hard substrate instead.

2/10

Poor

01 Aug 2026

Melody

Most disgusting hotel I’ve stayed at in a long time. I was traveling I arrived late. I was tired. I had to clean the shower and bath before I could even shower in it because there was so much hair and grime. The bed was lumpy, super uncomfortable, and felt very dirty. The floors were tattered, torn and scuffed. There was hair and buildup dust in the corners of the bathroom. I would never stay here again, and Hailee would recommend to steer clear of this place.

8/10

Excellent

31 Jul 2026

Penny

Very nice room, needed a shower renovation, very polite and helpful staff. Thank you Nicole for your restaurant suggestions and getting us the right pillows for a good night sleep. Breakfast was good but would’ve preferred a variation. Really appreciated fresh cold water every day. Loved the orange juice, good coffee and bacon was cooked perfectly!

8/10

Excellent

30 Jul 2026

melissa

staff was very good to help us at shutters with adult beverages

10/10

Exceptional

30 Jul 2026

Phil

Comfortable and clean rooms. Hotel was very spacious. Breakfast was great.

Family

10/10

Exceptional

29 Jul 2026

Connie

Great place to stay!

10/10

Exceptional

28 Jul 2026

Emily

It was a lovely place. I’d stay again.

8/10

Excellent

27 Jul 2026

Kenneth

Meet our expectations

8/10

Excellent

27 Jul 2026

Susan Michelle

No restaurant or bar open on Saturday. Would not have booked there if I knew that. Had to drive into town to eat. Ice machine on the 3rd. floor didn't work. Breakfast was disappointing. Won't return.

10/10

Exceptional

26 Jul 2026

Warren

Helpful staff and comfortable stay

8/10

Excellent

26 Jul 2026

Paul

Breakfast wasn’t great but normal complementary breakfast. So I guess not really a complaint. Just expected it to be a little bit better than the normal breakfast offerings.

10/10

Exceptional

26 Jul 2026

Jon

A definite re-visit when we come around these parts. The indoor pool, dinner/breakfast availability, the staff, a nice rooms make this a landmark site for our visit on our next vacation!! Oh and 12pm late check out was a plus!!!

10/10

Exceptional

25 Jul 2026

Gerald

Clean room and quiet

6/10

Pleasant

24 Jul 2026

Inge

Bathtub looked cruddy, was not cleaned properly.

6/10

Pleasant

24 Jul 2026

John

Shower was not good. But were told they are going to be remodeled. Carpet was damp in the room. Probably cleaned and not dry. Free breakfast was not great. The bed was comfortable.

4/10

Poor

22 Jul 2026

Marshall

It was a decent stay, but, for what we paid the pictures and description were very misleading. Pool was not well kept and is very different than pictures. Room is fine but there was a drenched wet area underneath the air conditioner. WiFi would not connect. Staff not super helpful with questions. Probably would not stay again.

8/10

Excellent

22 Jul 2026

Rachel

Very convenient hotel for a quick stop over night!

2/10

Poor

20 Jul 2026

Erick

To much chlorine in the pool in the spa. They Need to up date the room it was out date. Like new carpet or paint, new furniture and up date the bathroom.

Family_with_children

2/10

Poor

20 Jul 2026

Shaun

They charged us $140 and would not refund the money! Dodgy!! Check your accounts after you leave!

Family_with_children

6/10

Pleasant

20 Jul 2026

Feng-Chiao

The hotel building itself is good and new. But the room is a bit old and bed is too soft. Also, my folks had mild itchy skin after staying one night.

Friends_and_family Family

8/10

Excellent

18 Jul 2026

Sonia

Lovely lobby that was nice to hang out in. The onsite bar and restaurant were great to have after spending the day in the car. All the staff very very helpful. Rooms were nice and big too with pretty sunset views from the 3rd floor. Only bummer was the pool was so cold we couldn’t enjoy the pool.

Family

6/10

Pleasant

18 Jul 2026

Gaudalupe Fabiola

El trato de la persona del front desk

Family_with_children

10/10

Exceptional

14 Jul 2026

David

Great place to stay. Super comfortable beds.

Business Self

10/10

Exceptional

13 Jul 2026

Anca

Everything was great

Partner

8/10

Excellent

13 Jul 2026

Chelsea

So close to a perfectly amazing stay. The lobby was clean and inviting, the staff was friendly, the room was clean, bed was very comfortable. But, the bathroom…needed serious help. The ceiling was flaking, the shower head sprayed everywhere but where it needed, the tub had standing water and a hard water stain where the standing water never goes away as well as a drain plug just sitting on the side of the tub, and there was a hairball in the drain of the sink. For how thoughtful and clean the rest of the hotel was I was pretty surprised at the bathroom.

Partner

8/10

Excellent

10 Jul 2026

Rose

My room was very clean and the bed was so comfortable! Nicole at the front desk was so kind and helpful!

Self

6/10

Pleasant

09 Jul 2026

Jeff

First impression the hotel was beautiful walking in however, as we walked into our room it smelt like BO. The room was mediocre and bathroom wasn’t maintained very well. The bed was comfortable and clean. We were not impressed with the pool
As it didnt reflect the pictures online. The drains next to the pool were overfilling which was gross. Also kinda annoying you have to grab and return the pool towels at the front desk. We wont be coming back.

Friends_and_family Family

4/10

Poor

09 Jul 2026

Mariann

So disappointing! We paid $200 for a room that didn’t have properly made beds, missing outlet covers and dirty bathtub. My first clue was the heavily soiled carpet in the elevator. This looks like a former Hilton Garden Inn converted and being rode out to its death.

Partner

8/10

Excellent

09 Jul 2026

Kathleen

Breakfast was sub-par, but adequate.

Partner

10/10

Exceptional

08 Jul 2026

Scott

Wow......GREAT place to stay

Friends_and_family Family

10/10

Exceptional

07 Jul 2026

Charles

The property was clean and well maintained. The staff is super friendly and helpful. We stayed here twice in a week and were very happy with both stays and we have another stay reserved in a month.
The property used to be a Hilton Garden Inn so the rooms and common spaces are all good sized and nothing feels cramped.
Tip: since it was a HGI the rooms have thermostats that have motion sensors on them so they shut off after a certain amount of time without motion so don't think the system is broken, just restart it.

Partner

10/10

Exceptional

06 Jul 2026

Cameryn

Clean, comfy, great breakfast.

Friends

8/10

Excellent

06 Jul 2026

Star

Rooms were nice sized, clean,but fridges were turned down and mini freezers frozen over so had a hard time keeping our ice packs cold for our journey. Keriug was broken and coffee grounds went everywhere. Breakfast was ok, eggs were cold by the time I got down. Staff was friendly and was able to move our 2 rooms so they were 2 doors down instead of on separate floors. I do wish that would happen automatically when you book multiple rooms at once. The price was good and loved that it had a clean indoor pool and spa. I'd stay there again.

Family

10/10

Exceptional

05 Jul 2026

Samuel

reasonable pricing and convenient location off I-80

Family

10/10

Exceptional

04 Jul 2026

Barbara

Nice room great breakfast

Family_with_children

10/10

Exceptional

03 Jul 2026

Tarana

Cute hotel. Comfortable, clean, quiet, Central drinking water, effective air conditioning, decent breakfast (although the scrambled eggs were overcooked) !!! Loved the Easy Thai restaurant down the street.

Friends_and_family Family

6/10

Pleasant

03 Jul 2026

CYNTHIA

Staff was great. Accommodated our request for ground floor near exit which is nice. Property itself is very dated with basic amenities. Pictures are definitely nicer and set higher expectations, when the property is generally a 2 star place. As long as you realize the “excellent” reviews seem inflated (compared to other “excellent” reviews for hotels I’ve stayed in reliance of these reviews), then you should be ok to have more realistic expectations and stay at this property.

Friends_and_family Family

8/10

Excellent

02 Jul 2026

Desire

The hotel felt spacious and open, very clean and quiet. We slept well, comfortable beds and great breakfast.

Family

10/10

Exceptional

02 Jul 2026

Randy

This is a great hotel and was a value that would make me want to return to Elko. Good breakfast and lovely new decor.

Family_with_children

6/10

Pleasant

01 Jul 2026

Kevin

Needs to be updated. Linens and towels needed to be bleached. Most were not even white.

Family

10/10

Exceptional

01 Jul 2026

Michael

This property was outstanding! The room was clean. The hotel was clean. Amenities were outstanding. The staff was most helpful and professional.

Partner

10/10

Exceptional

01 Jul 2026

Shauna

Very clean, friendly staff. Ice machines are out of order on 2nd and 3rd floors.

Partner

10/10

Exceptional

30 Jun 2026

Jennifer

This was a great value. The breakfast was outstanding. Bacon was actually full size nice bacon. The beds were very comfortable and soft. The only thing that was bad was the tub/shower. It looked refinished and a poor job at that. Bathroom floor, not in bad shape but the lino was coming up at the seams. Good location for the overnight stop.

Partner

8/10

Excellent

30 Jun 2026

Kim

We stay in Elko often to visit family and most of the hotels are 2-3 star with travelers who stop for a night on the way through. This hotel as an impressive lobby and the employees are friendly. The breakfast is limited as to the choices, but it’s cooked on sight by a chef, so not the typical powdered eggs. You have to request a towel refresh if staying more than 1 night. We like that pets are not allowed and that the side door needs a key to access, which we have not found at other hotels.

Friends_and_family Family

6/10

Pleasant

30 Jun 2026

Edward

Property itself was fine. But there were hairs in both the bathroom sink and shower, and the bathtub was quite dirty. I used a towel to stand on in the shower. Didn’t give much confidence that care had been taken to clean the rest of the room. Won’t stay again.

4/10

Poor

30 Jun 2026

Tracy

Cleaning crew knocked once, unlocked my door and started walking into my room at 9am. Luckily I had the door latch on! The beds are horrible and the mattresses desperately need replacing. There are lots of places to stay in the area. Do NOT choose here!

Self

10/10

Exceptional

29 Jun 2026

Nicole

Beautiful hotel and great amenities.

Family

10/10

Exceptional

26 Jun 2026

Cassandra

Staff is always wonderful! Great breakfast too !

Friends_and_family Family

10/10

Exceptional

26 Jun 2026

Daryl

The Breakfast was eggs, bacon, waffles with two different kinds of syrup, fresh juice and cereals. It was not a spectacular breakfast, but was definitely just fine for what we needed. (We hate it when it's just muffins coffee and juice, and this definitely was better than that.)

Family

8/10

Excellent

25 Jun 2026

Marianne

Very comfortable stay

Friends

6/10

Pleasant

25 Jun 2026

Margaret

Great staff all the way around. However the hotel's remodel was done on the cheap, low end furniture that is just starting to look worn, dirty carpets, painted bathtub (its obvious) and the air conditioning in the rooms are extremely loud. I found everything clean enough, but changed rooms when my room appeared as someone slept or sat on the made bed (pillows slouched, wrinkled bed spread and sheets)--when I got to a new room realized that the hotel doesnt iron and \"casually\" make the bed so pillows are a bit squashed and rumpled.

Self

8/10

Excellent

24 Jun 2026

Laurie

The property is beautiful, but the tubs and towels could use some upgrades.

Family

10/10

Exceptional

23 Jun 2026

Fielding

It looked like a pretty average, but nice motel room. Dated bathtub but great water pressure. The room had a cold air conditioner, comfortable bed and pillows, an unusual armchair that was hard to get comfortable in. There was both a microwave, small refrigerator and Keurig coffee maker. There were outlets for technology in the lamp and on the wall. Great lighting 😁!! The breakfast was super (a cook prepared eggs and bacon). Also available were waffles, some yogurt, fruit, toast and orange juice. Food was available for dinner also. The exercise room looked great but we didn’t use it.. It was definitely an above average stay.

10/10

Exceptional

23 Jun 2026

Kim

I stayed with my 2 grandkids ages 8 and 4. We had a blast in the pool and hot tub. The staff was welcoming. Breakfast with bacon and eggs and waffles was wonderful. I would stay again.

Family_with_children

10/10

Exceptional

23 Jun 2026

Ray

The hotel feels newer and very clean. Comfortable beds and great staff! Breakfast was great too!

Business

10/10

Exceptional

23 Jun 2026

Beth

This was a great place to stop on our way to Yellowstone. The lobby was very inviting and the staff were very helpful. The room was clean and comfortable. Breakfast in the morning could use a few more healthy choices imo, but what they did had was good and plentiful. The hotel sits right on the edge of town. We took a drive out to Lamoille Canyon which I highly recommend.

Partner

4/10

Poor

21 Jun 2026

Heather

Room wasn’t very clean. Shower curtain smelled like urine. There was still toothpaste in the sink from the person who stayed before us. Above blinds was so dusty my 3 year old noticed. Friendly staff.

Family_with_children

6/10

Pleasant

21 Jun 2026

Jackie

The hotel was clean

Family

10/10

Exceptional

21 Jun 2026

Cem

Nice and clean .

Family_with_children

10/10

Exceptional

21 Jun 2026

Heather

Quiet location. Bed was very comfortable. Spacious room. Breakfast as great. Only hiccup was housekeeping knocking on our door at 7:45 am to start cleaning on check out day.. note to self .. hang the do not disturb placard the night before check out . Otherwise great stay, would definitely stay again.

Friends_and_family Family

8/10

Excellent

20 Jun 2026

Helena

Good breakfast, helpful staff. The only thing I didn’t like is how small the bathroom was

Family

10/10

Exceptional

16 Jun 2026

Daniel

Clean facility, easy access great Staff

Family

10/10

Exceptional

15 Jun 2026

sanford

Room awesome, breakfast great.

Partner

10/10

Exceptional

15 Jun 2026

Ardina

Greeted warmly at the reservation desk. Clear instructions for breakfast location and hours, swimming pool time etc, room was clean . Airy, comfortable bed. Definitely staying there again

Friends_and_family Friends

10/10

Exceptional

13 Jun 2026

philip

full house kids coming to town for the baseball game all families had a good time thank you

Family_with_children

10/10

Exceptional

13 Jun 2026

Katherine

This is a nice hotel, good price, and close t freeway. Desk staff was awesome.

Family

6/10

Pleasant

13 Jun 2026

Sonseeah

Staff was very nice and helpful. Breakfast was very good. Room cleanliness was ok at best. Wierd stains on one pillowcase and stains in tub. Lobby and dining area were nice and clean.

Self

4/10

Poor

12 Jun 2026

Ben

Noisy, cheaply built and not well cleaned

10/10

Exceptional

11 Jun 2026

Greg

They have a bit of everything. Clean, friendly, spacious rooms, breakfast, pool and hut tub, close to a huge Albertsons, and the restaurants downtown. As good a freeway stop as you could wish for.

8/10

Excellent

09 Jun 2026

Jeff

Fantastic stay. The only concern would be the mattress in the room. Very used. You felt as if you were sleeping at an angle.

Self

8/10

Excellent

08 Jun 2026

Janet

The property looked really nice and clean, but when you walked in the front door, it had a strange odor to me. The place was very clean. The rooms were great. The beds were comfortable. The staff was wonderful. The breakfast consisted of eggs and bacon and you could make waffles on the sideboard. We will probably stay there again if we go that direction.

Friends_and_family Family

8/10

Excellent

07 Jun 2026

LeOnna

The restaurant was good for the burgers and the breakfast was pretty good. Only two issues. The keys to the doors got easily demagnetized and I had to be redone. I was on the first floor and pretty close to the room. So this was not too much of a problem for me, but if I was on a different floor it would have been annoying. Second issue was the room survice kept trying to come in before we were awake or even checked out. I know there is a privacy door hanger to hang on the door, but people forget to take them down all the time and I feel the room service person would still have open the door. I suggested they check to make sure people have checked out before going to the room. With today's technology there should be a system for them to have on hand to be able to know if people have checked out or not. May make things a bit easier on everyone....
Otherwise the stay was nice and it was nice to have a pool/Jacuzzi that was usable and not \"under repair\" like other hotels we have stayed in.

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Paul

Very clean and neat. Homestyle breakfast with real bacon. Nice and quiet as well with a great view of the city. Would stay again.

Partner

8/10

Excellent

07 Jun 2026

Margaret

Nice hotel.

Family

10/10

Exceptional

06 Jun 2026

Michelle

Staff was amazing!

Family_with_children

10/10

Exceptional

04 Jun 2026

Gina

We stayed with them for a week and have to say it was great, breakfast was great all though I would like to see a little more variety hot meals, other then that I would highly recommend them

Partner

10/10

Exceptional

03 Jun 2026

Mohan

Good ..you hv xghihfvbnjjhc

Friends_and_family Family

6/10

Pleasant

01 Jun 2026

Carol

Property is tired. Bathroom has cracks in the wallpaper, grab bars not fully attached to the wall, flooring in bathroom has a lift, not sure if the taps were cleaned or if they are just showing their age.
Cleaning staff could pay better attention; toothpaste on sink from last person staying in the room, kept stepping on bits on the carpet, could have been vacuumed better.
Breakfast was the same for three mornings in a row.
Lots of parking.
Front desk and breakfast people were friendly.

Self

6/10

Pleasant

31 May 2026

JD

This hotel is marketed as a 5 start but it's really 3.5 at best. Pool is way smaller than the pictures, and when you first arrive they ask you to swipe your credit card again. The Towel checkout process for the pool is so they can charge you if you don't return it to the desk and you have to sign a peace of paper. It feels like flying with Spirit Airlines. Threats of upcharges, not enough meal tickets for breakfast, small pool. The beds are super soft which wasn't ideal, and the hotel feels much older than advertised. For the price, it's not great. Like I said, 3.5 stars max.

Family_with_children

4/10

Poor

31 May 2026

Lawrence

We were looking for a one night ,clean and comfortable stopover and by all accounts the Shutters looked like a great option. Location was good and parking great. Room clean and bed’s comfortable. Issues were restaurant closed( on a Saturday night ?) . Air conditioning was like a train running through the room and the late night revellers were shouting and yelling in the passage way at one o’clock in the morning. Result was virtually no sleep.

Partner

6/10

Pleasant

31 May 2026

Banks

Everything was okay, nothing special, nothing awful. Pretty clean, pretty friendly staff, quite good coffee surprisingly, but it’s dated and it shows, maintenance isn’t subpar, staff doesn’t appear super on top of things and nothing is great, just okay.

Partner

6/10

Pleasant

31 May 2026

Miriam

I had read great reviews before staying here but it was just ok. Clean room but the tub faucet was hard to use, breakfast was ok- limited items and you can't serve yourself for bacon and eggs. Bathroom sink drain was slow. Nice staff overall. Hot tub was not used- it was just warm.
Overall I think I will stay another place in the future.Parking was fine

Friends_and_family Family

8/10

Excellent

30 May 2026

Sean

Hotel was nice, limited but good breakfast options.

Friends_and_family Family

8/10

Excellent

30 May 2026

Edward

Good clean hotel in the middle of town. Internet didn’t always work, though.

Friends_and_family Family

10/10

Exceptional

29 May 2026

William

Good location, very modern building inside and out. Staff was friendly and patiently answered all of our questions. Very nice room. Even had a chef making scrambled eggs and bacon vs the usual scrambled eggs in a warming pan found in other hotels.

Partner

8/10

Excellent

28 May 2026

Gerard

Good location; great gym and pool; really helpful staff. Breakfast needs work.

10/10

Exceptional

27 May 2026

Griss

Great hotel.
Clean and newer.
Staff was very helpful.
Breakfast was basic but good.
Very nice hotel.

Partner

10/10

Exceptional

26 May 2026

kristina

Very clean, food is great, always has coffee and water available. Pool and hot tub are also nice, just a nice place I’ll always go too!

10/10

Exceptional

26 May 2026

Cassie

The pool and hot tub were in good working condition.

Family_with_children

10/10

Exceptional

26 May 2026

Shannon

Nice hotel, friendly staff, big clean rooms. I had an enjoyable overnight stay.

Self

10/10

Exceptional

26 May 2026

AMY

Very clean and well kept. Staff was super friendly and helpful. Great rest after a long day on the road.

Partner

8/10

Excellent

24 May 2026

Denise

Very clean. While the outside and lobby look fairly newly updated, the rooms on the other hand could use some improvement.

Partner

10/10

Exceptional

24 May 2026

Jerry

The hotel location is convenient to the interstate, check-in was quick and easy, the room was clean and comfortable. After a long day driving, the convenience of the hotel restaurant was very welcomed and the meal very good.

Family

10/10

Exceptional

24 May 2026

Thad

A nice, clean, quiet, and comfortable place to stay. No complaints at all.

Friends_and_family Family

8/10

Excellent

24 May 2026

Matt

Beautiful building and interior; nice lounge and bar restaurant area. Staff was awesome and pool was great, nice sunny room. Only catch was it’s a bit more of a commercial street and no view from our room. Still worth it for the great interior and facilities.

Family