Name: Best Western Elko Inn
Address: 1930 Idaho Street, Elko, 89801, US

8/10

Excellent

31 Jul 2026

RICHARD

Arrived to breakfast the last hour. Breads and muffins were slim picking. Ice Machine down.

6/10

Pleasant

30 Jul 2026

Ann

Pros: Clean, comfortable, quiet, affordable.

Cons: Pool is unheated and in an air conditioned room - it was freezing (60 degrees?)! If it were heated or in a hot room, it would be great.

Hot tub was empty - that was disappointing.

Not enough towels & soap; housekeeping did not make our beds when we were out for the day -even though we requested them to do so the night before. The explanation was that they were overworked.

$10 charge for rollaway bed - that was the first time I’ve ever had that experience!

I would stay here again because of the comfort and price, but the hotel is surprisingly lacking in some areas.

10/10

Exceptional

30 Jul 2026

SERGIO

Staff was very frienddly! Nice lot in the back to park in you are driving an oversize vehicle

6/10

Pleasant

30 Jul 2026

Jason

My travel plans changed outside of the cancellation window and I couldn't make it Elko. I guess this was a donation on my part.

8/10

Excellent

30 Jul 2026

Donna

staff were friendly and helpful.

8/10

Excellent

28 Jul 2026

Ezra

It seems outdated to me
Like some updating is necessary especially considering the price. We payed way too much for what you get

4/10

Poor

28 Jul 2026

Yuanrong

Not clean in many areas.

6/10

Pleasant

27 Jul 2026

John

Okay hotel, but not as clean as should be.

10/10

Exceptional

24 Jul 2026

Jessica

Pool was down but the room was super clean, staff was helpful and breakfast was delicious

10/10

Exceptional

24 Jul 2026

kay

Staff were amazing, rooms were clean. During this visit the pool and jacuzzi were not working, but overall would recommend.

10/10

Exceptional

23 Jul 2026

shannon

The staff were friendly and very helpful! I love that its pet friendly and still so quiet, rooms were clean, we will be using this hotel as our spot to stop on our trips!

6/10

Pleasant

23 Jul 2026

Kirstin

Our stay was wonderful except our room had a few sticky parts on the carpet. I let the front desk know and was directed to leave an email and let the manager know. I thought that was strange as we were traveling and I did not really want to spend my time addressing it further than letting the front desk know. Manager emailed back and apologized.

Friends_and_family Family

8/10

Excellent

22 Jul 2026

DENISE

The motel was clean and convenient to where I was visiting. The staff was very helpful. My only complaint was that the hot tub was not functioning during my stay. Hopefully, that will be up and running in the future.

10/10

Exceptional

20 Jul 2026

Frank

Clean room and very helpful staff. A great breakfast with easy parkimg.

6/10

Pleasant

19 Jul 2026

Jolene

Staff was very helpful. Hotel is out dated and could use some love. Over all, was fine for a place to rest our head for 1 night.

2/10

Poor

19 Jul 2026

Crystal

The breakfast staff was amazing. However, the rest of the experience was terrible. The room hadn’t been cleaned, smelled horrible, and the entire experience was bad enough we went to a casino to shower and stay instead.

Friends_and_family Family

8/10

Excellent

19 Jul 2026

MonTana

Breakfast was great. Dog friendly. Clean room. Unfortunately pool was very chilly and hot tub was not working.

Family_with_children

6/10

Pleasant

18 Jul 2026

Sherri

Morning front desk lady was awesome and very nice and sweet. The night clerk was very helpful in helping my daughter find something she needed. The hot tub was down due to a pump issue but overall really enjoyed my stay

2/10

Poor

18 Jul 2026

Adam

Room was not available upon arrival. No refund.

4/10

Poor

16 Jul 2026

harish

The AC hardly worked, no WiFi. The hotel needs renovation and maintenance. It was okay, not your typical Best Western. We just stayed for the night on way back to California.

Family_with_children

8/10

Excellent

16 Jul 2026

James

👍

Family_with_children

10/10

Exceptional

15 Jul 2026

Anthony

Very friendly.

10/10

Exceptional

15 Jul 2026

Stewart

Clean, helpful staff. Only stayed one night.

Partner

6/10

Pleasant

13 Jul 2026

Diana

This property was fine. I expected a little more from Best Western as far as accommodation's.

Iam a BW member but at check in they could. It add my number?? They did not give us any water?? The experience was just okay. I would not come back to stay here.

Family

6/10

Pleasant

13 Jul 2026

Jennifer

I have stayed at this hotel before, and it has been fine. The staff has always been wonderful and the breakfast is great. I appreciate it being pet friendly, as well. It has such a beautiful lobby, and we enjoy the smoke-free premises (inside of the property).

However, we stayed in a room with a roll in shower on this occasion since my mom needed bars in the bathroom after knee surgery. The shower head mount, which was not adjustable, shot out water 8 feet into the bathroom area (past the shower curtains) and soaked the floor. If the head mount could be adjusted downward, that would prevent it from shooting across the entire bathroom. The wand could be removed, although I couldn’t hold the wand in a down position and wash my hair at the same time. Turning it off and on (to lather and rinse) may have worked, but then I would have needed to check the water temperature each time. We ended up using all of the towels to dry the bathroom floor, so only one of us got a shower that night.

Our toilet in this particular room was very reluctant to flush, however, my mom benefited from the taller height. The sink was a pedestal, so there is no counter space. The bed was fine. It was lovely to have a couch in the room. We enjoyed having a refrigerator and microwave, too. And again, the staff is always friendly and professional.

Friends_and_family Family

4/10

Poor

12 Jul 2026

Alia

The floor was filthy, lots of bugs in our room, the AC made horrible noises and the pool was ice cold. My kids are tolerant but they didn’t last 5 minutes. Glad it was just one night. I’ll drop a pin to remind myself never to stay there again.

Family_with_children

2/10

Poor

07 Jul 2026

Mark

Free wifi did not work for our entire stay at the hotel. Called the front desk immediately after check-in to inform them of this. They stated that the wifi would be reset for our room. An hour later, still no internet, called the front desk again. This time, they stated they were going to call their ISP to resolve the issue. Never heard back that evening.

The next morning, I went to the front desk to speak to the manager. Apparently, the manager is never on site. We left three different messages for the manager to address this issue. No response.

If you need internet for work, DON'T STAY HERE.

Friends_and_family Family

4/10

Poor

07 Jul 2026

Michael

The bathtub did not work. The internet did not work. It just feels like a place that desperately needs to be updated.

Partner

6/10

Pleasant

06 Jul 2026

Karen

This is a decent place to stay in Elko. Nothing fancy, and older, but was clean. Helpful staff. Breakfast was good.

8/10

Excellent

02 Jul 2026

Vanessa

The place is really well maintained but my toilet was not cleaned.

Pet

4/10

Poor

27 Jun 2026

Jaime

Not satisfied with the stay ! Room was clean and the toilet was very dirty!

8/10

Excellent

26 Jun 2026

CHERYL

All was Good!!

Family

10/10

Exceptional

24 Jun 2026

Ajit

Excellant

2/10

Poor

23 Jun 2026

Allyson

There was mold in the room and the bed sheets looked like they weren’t even clean.

8/10

Excellent

23 Jun 2026

Shannon

They seemed to be understaffed. All staff there were working their bums off but I did see some trash that needed to be picked up in my room, only barely one half a roll of toilet paper (was sufficient for me) - so I did not call the front desk and I knew they were swamped. All very nice and helpful!

Self

2/10

Poor

22 Jun 2026

Kayla

The room was not cleaned. Sheets were not changed on the sofa bed. I had to request extra towels for the amount of people that were staying there no pillow sheets on the pillows ants crawling around all over the place trash on the floor not vacuumed not mopped. Pots and pans and utensils. All full of food. Drawers had leftover food sitting in them. Stove was not clean. This was absolutely despicable.

Family_with_children

10/10

Exceptional

21 Jun 2026

Zane

Clean room

Self

6/10

Pleasant

21 Jun 2026

Rudy

The room we stayed in had such filthy carpeting and smelled bad also. A good carpet cleaning would be in order. Banning animals would probably solve the problem

Partner

8/10

Excellent

21 Jun 2026

Teresa

Great hotel.

Family_with_children

2/10

Poor

18 Jun 2026

robert l

The internet never worked, the breakfast was not good, they said they were working on the internet and never did, my final bill had a $17 occupancy tax that I never was told when I reserved it and the bill had 10 occupancy tax that totaled $17 , recommend avoiding until stuff fixed room was ok , tv system horrible no guide

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Lydia

Good

8/10

Excellent

16 Jun 2026

Brett

Hot tub and pool area were great, but man was it crowded! There was some kind of kids baseball tournament in town and it seemed like they all stayed here and stayed up late.

Other than that the stay was great, breakfast was on point, and the staff was friendly.

Friends_and_family Family

2/10

Poor

16 Jun 2026

Nykele

Reviews were a fraud!!! No way was this hotel a 8.0 Very Good on Hotels.com
We love to travel and Never!! have needed to switch rooms not once but twice only to be put in a somewhat decent room. First room toilet and tub not clean hair +nasty all over it, sticky hand prints all over the mirror, large food crumbs all over floor, sticky all over the desk. Second room seemed clean until found large spray of something (maybe bodily fluid or splatter of food?) on the foot of the one of the queen size bed. Nasty!!!
Third room air conditioner made a loud noise all night. The front desk gal come to look at it before we decided to stay she seemed like this happened often and she didn’t really have any better options other then just move to another room, she didn’t offer anything other an sorry. She even was frustrated. Made a comment about the cleaning staff was there for a long time that day. She even missed placed her keys and came looking for them, kinda felt bad she was so flustered at that time she was the only one at the front desk. It was just ok, a little hair in the tub but we just had a one night stay and were tried after a long drive Two teens were excited about the hot tub and indoor pool after all day in the car. Cold & dirty no towels.
Didn’t dare to try breakfast.
We will never stay at this Best Western again. A few night before we stayed at the Comfort Inn which is like the Hilton Compared to this Dirty Hotel.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Ami

Great place

8/10

Excellent

14 Jun 2026

Sruthi

excellent breakfast , overall good stay

4/10

Poor

13 Jun 2026

Kim

Two maids walked right into our room. They knocked and walked right in. Will not stay there again

4/10

Poor

13 Jun 2026

Jinfan

Wifi was done. Table lamp was blinking. Fridge and AC buzzing.

Self

10/10

Exceptional

11 Jun 2026

Bob

The staff was friendly, the room was clean, parking was easy, and breakfast was good. The bananas were old, we didn't try the oranges. But what we had was good.

Partner

10/10

Exceptional

11 Jun 2026

Kyle

Extremely friendly staff

Pet

10/10

Exceptional

06 Jun 2026

Leslie

Large, comfortable room

Partner

2/10

Poor

01 Jun 2026

Robin

So many things…Pool and hot tub were advertised in the listed amenities on Expedia, but at check-in we were told pool was not open. High speed WiFi was advertised, but we were never able to connect to WiFi, and the desk clerk offered no help…told us “WiFi is terrible in this whole town”. The entire property looked run down…hair dryer didn’t work, there was a large hole in the bottom sheet on the bed, weird smell in the bathroom, and there was a layer of dead bugs on the window sill. Breakfast was advertised from 6-9 AM. We went down at 8:40 to find there was no bacon/sausage, one biscuit, a few scrambled eggs left. We asked if there was more, and the attendant shrugged her shoulders and told us breakfast was “almost over”. We have stayed in many other Best Western properties, and this one was sadly lacking.

Partner

10/10

Exceptional

31 May 2026

Shelby

Teens has a great time in pool and I enjoyed the hot tub.

Friends_and_family Family

4/10

Poor

31 May 2026

kurt

Pool and hot tub were out old but good enough.

4/10

Poor

31 May 2026

Arjun

Smelly room

Family_with_children

2/10

Poor

18 May 2026

Danny

Staff hadadditude, ask for toilet paper because room didn't have any. She could barely be bothered while eating.

Partner

10/10

Exceptional

18 May 2026

Anthony

Everything was great, kind and helpful staff, great breakfast layout with friendly staff.

Family

6/10

Pleasant

18 May 2026

Angelina

Checked the website didn’t see the pool and hot tub were closed. Pretty disappointed by that as we drove 9 hours to get there. Check in was smooth, lobby was exceptionally clean and you could see they take care of it — wish I could say the same about the rooms. The front desk woman was excellent, kind, and professional. In our room the bath tub was peeling on the bottom. There was very visible mystery grime on the hair dryer. The air unit was incredibly loud. Almost sounded like there was a rodent trying to claw its way out all night. The only thing “3 Stars” about this hotel was the front desk woman and the lobby area. I got a much cheaper, cleaner hotel from Hampton inn by Hilton. Truly disappointed in our stay in BW Elko.

Pet

6/10

Pleasant

17 May 2026

Sandra

Pool and spa were out of order. There was a chemical smell in the room that we were warned about but too late to do anything about it. The bathroom was full of construction dust not cleaned

Partner

4/10

Poor

11 May 2026

wendy

The halls smelled gastly. The room was not clean. The lamp on the desk didnt work

Friends

2/10

Poor

22 Apr 2026

John

Hot tub and pool were not working and staff appeared apathetic to the problems. Cleanliness was poor

Friends

4/10

Poor

12 Apr 2026

Karin

The hotel was advertised with a pool and hot tub, but it looked to have been shut down and not working for quite some time. Disappointed

Family_with_children

10/10

Exceptional

02 Apr 2026

Sally

Dottie at the front desk was amazing she took care of us

Partner

10/10

Exceptional

25 Mar 2026

Mauro

Everything was perfect.

Family_with_children

6/10

Pleasant

22 Mar 2026

Galen

Pool is down indefinitely. Didn't have hot water shower. Breakfast ran out of waffle mix and started cleaning up early.

10/10

Exceptional

19 Mar 2026

Jennifer

Only stayed one night… the room was clean and for an older hotel very well kept

Friends_and_family Family

6/10

Pleasant

19 Mar 2026

Edward

It was quite a disappointment that the internet service was down. I really needed to get a few hours of work done, but I wasn’t able to. In places where I’ve encountered this before they would offer some type of credit for it not working.

10/10

Exceptional

16 Mar 2026

Michelle

Great price, quality & service for accommodation

Friends_and_family Family

10/10

Exceptional

12 Mar 2026

Thomas

The hot tub and pool was out of service for repair. 😖 The room and the staff was excellent! Thank you!

Partner

8/10

Excellent

12 Mar 2026

Ray

No hot water, only tepid. Pool and hot tube were not functioning. Staff very friendly. Good location. Close to casinos, food and freeway entrance. Quiet.

10/10

Exceptional

10 Mar 2026

James

The property was very easy and available for pets

Pet

10/10

Exceptional

08 Mar 2026

Paul

The front desk clerk was extremely nice about changing my reservation because I had stupidly put the wrong day in. The place is clean and easy to find. It's walkable to some food and other stuff. Not in the main downtown area, but close to the highway, which was nice. Big rooms.

Self

8/10

Excellent

01 Mar 2026

Aaron

The breakfast and employees were excellent, just like they have been for my last ten or so visits. Unfortunately the hot tub and pool were unavailable due to work being done on them. And the hot water boiler was out so I had to improvise. However, it was my quietest stay in Elko because I was one of NINE guests in the hotel out of 108 rooms. I slept AWESOME! I pray that the boiler, hot tub, and pool are good for my next visit.

Self

8/10

Excellent

14 Feb 2026

Tammy

Friendly staff, clean and comfortable room, good breakfast buffet. Coffee available in lobby most of the day, but sometimes was weak and tasteless. Did really good biscuits and gravy. I will stay again.

Leisure Friends

8/10

Excellent

12 Feb 2026

Tammy

Staff was extremely friendly. Showerhead was awesome - great pressure.

Leisure Partner

6/10

Pleasant

05 Feb 2026

BRENT

I called and asked if they had a hot tub. They v said yes. Well they do but the jets don’t work they were friendly and nice but it does need painting in the pool and hot tub room.

10/10

Exceptional

03 Feb 2026

Mike

All the staff were friendly and provided assistance when there was a need. The room was very clean. The breakfast was prepared well and the variety of choices made the stay complete.

Leisure Family

10/10

Exceptional

01 Feb 2026

STEVE

Excellent, pleasant service, as usual!

2/10

Poor

30 Jan 2026

Candice

Staff was fine but the bathroom was gross. The shower was covered with hair in the walls.

Business Self

6/10

Pleasant

29 Jan 2026

Christopher

Hotel is dated for sure My biggest gripe is that i booked this hotel mainly because of the indoor pool. I indicated that i was coming with a child and then the pool was closed. I would like to have has a heads up on that and allow me to possibly make a change.

Leisure Family_with_children

2/10

Poor

25 Jan 2026

Lorrie

The pool was out of working order and it wasnt stated when i made my reservation. Since that was why i booked there in the first place.

Leisure Self

8/10

Excellent

21 Jan 2026

Morgan

Friendly staff and easy dog friendly stay. Was a little loud, no barrier under door so other dogs and people were very loud walking by.

Leisure Pet

10/10

Exceptional

17 Jan 2026

Krystal

Good stay nice staff

Business

2/10

Poor

13 Jan 2026

Steve

Many many MANY stains in my bed sheets. Disgusting.

6/10

Pleasant

12 Jan 2026

Ashley

The hotel rooms were outdated and made it feel dirty even though it was clean, especially the bathtub. The staff members were all very nice, except one of the breakfast cooks. The breakfast was not bad but expected for a hotel. The pool was out during my stay because the roof was falling apart.

Family_with_children

10/10

Exceptional

03 Jan 2026

Danny

Clean room friendly staff

Friends_and_family Family

8/10

Excellent

26 Dec 2025

Danny

Clean room, friendly helpful staff loved the pool and hot tub great size room

Friends_and_family Family

10/10

Exceptional

18 Dec 2025

John

Wound up staying here for several weeks due to delayed house closing. Rooms are clean, breakfast is great and consistent, every staff member was lovely to us and very helpful. We also stayed with our cat and they were great about skipping housekeeping but giving us supplies as needed. The staff here work every day to keep the property very clean as i saw this day in and day out. Pool is great, too!

4/10

Poor

30 Nov 2025

Craig

Floors were stained, didn’t appear to have been vacuumed. Checked out a day early

Friends_and_family Family

6/10

Pleasant

26 Nov 2025

Elizabeth

Clean but in serious need for updating. Did not use tub/shower because of all unsightly patchwork. Other options available for the same price

Leisure Pet

10/10

Exceptional

15 Nov 2025

Michael

We had a very good stay at the Elko Best Western. The rooms are always clean and the staff is very nice, We will return in the future.

8/10

Excellent

03 Nov 2025

Suzette

We really enjoyed the stay. The pool area was great for the kids. Clean and inviting. The only downside was the mattress of the couch bed was defintely needing replaced.

Friends_and_family Family

10/10

Exceptional

28 Oct 2025

Michael

Our stay is great every time at Elko Best Western. Very clean and very helpful staff make it so much better and the breakfast is always good. Will return in the future!
MC

Friends_and_family Family

10/10

Exceptional

16 Oct 2025

Barbara

Nice hotel

Leisure Family

8/10

Excellent

09 Oct 2025

Jean

Room was large, beds were comfortable but the carpet was old and worn. Hallways were dark. Parking was close .

Leisure Family

10/10

Exceptional

26 Sep 2025

Alyssa

Was nice pool was open 24 hours clean and comfortable with a big room

Leisure Family_with_children

10/10

Exceptional

21 Sep 2025

Alisa M

We've stayed here before and it has always been very enjoyable. This time our first room smelled like wet dog, only a couple jet in the hot tub worked and the lawn was so tall I had difficulty finding my dogs poop. That said the staff was more than accommodating and the breakfast never disappoints. We will stay there again. 🙂

Leisure Family

10/10

Exceptional

21 Sep 2025

Toni

Room was good. Hottub was nice. Best free breakfast that we've had.

Leisure Family

8/10

Excellent

20 Sep 2025

Jacob

Property was older, as you could see from the hallway carpet and swimming pool tiles, but the service was amazing and the rooms were comfortable and large

Business Partner

8/10

Excellent

07 Sep 2025

Kelly

Staff are courteous and helpful. The pool and hot tub are well maintained. In the future, I will request maid service every two days so we don't run out of paper supplies.

Business_and_leisure Partner

8/10

Excellent

05 Sep 2025

Tytus

The pancake maker didn’t have batter.