Name: TownePlace Suites Elko
Address: 2625 East Jennings Way, Elko, 89801, US

10/10

Exceptional

18 Jul 2026

Deborah

Location was great!

Partner

10/10

Exceptional

14 Jul 2026

Sara

This place was awesome!! The suites are spacious with a nice kitchenette living room with sleeper sofa and two bedrooms with king beds. It was perfect for our family of 5. It was very clean, staff was amazing and breakfast was SO good. It was also nice that the pool and hot tub were open 24 hours. Would stay there again!

Family_with_children

8/10

Excellent

11 Jul 2026

Won Jun

It could more clean under the table. It was itch by biting carpet bug.
Most staff was kind and nice. They need more professional on check in and out. I got double charged in my one night stay.

Family

8/10

Excellent

07 Jul 2026

Clarisa

Easy, quick check in. Clean and quiet rooms.

Family_with_children

8/10

Excellent

06 Jul 2026

KEVIN

The rooms were clean and the staff was excellent. The hotel was very full and they had a hard time keeping up with breakfast, but everything else was great.

Family

10/10

Exceptional

15 Jun 2026

Dora

Wonderful dog friendly hotel. Breakfast was very good as well.

Pet

10/10

Exceptional

14 Jun 2026

Catherine

Great room with great amenities. 2 bedrooms living room and full kitchen. Great condition. Had a pet relief area too. Super pet friendly.

Pet

10/10

Exceptional

08 Jun 2026

Mercy

The location of the hotel is convenient, near the highway, and shopping, dining. The kitchen with a full size fridge is sufficient to allow us to prepare our lunch for our hiking during the day. Breakfast offers great selections of both hot and cold items. My girls particularly love the egg drops and biscuits with gravy. The gentleman who is minding the breakfast area was attentive and so helpful. He noticed that I was getting the foods for my family and he offered me a tray to ease my tasks. The staffs in the hotel are all very kind and helpful. We really enjoyed our stay, and will return.

Family_with_children

2/10

Poor

28 May 2026

Desiree

My husband and I have stayed here many times. Always very clean and the staff very friendly and accommodating.

Partner

10/10

Exceptional

23 May 2026

Angela

Beautiful room, very comfortable bed. Hot tub washing as well asbreakfast. Would stay there again

Partner

8/10

Excellent

23 May 2026

george

A little dated but functional. Breakfast was good.

Partner

4/10

Poor

09 May 2026

Andrea

This would be fine if it was a Super 8, not a Marriot with accompanying Marriot pricing. The cleanliness of the room was terrible - hair in the shower, filthy carpet, the curtains were not fully attached and falling off.

Family_with_children

10/10

Exceptional

07 May 2026

LAURYN

Having the pool and hot tub open 24 hours was awesome. My son and I had the entire thing to ourselves for a couple hours and had a blast. Rooms were very clean and beds are very comfy. Staff was friendly and helpful. Will stay again.

Friends_and_family Family

10/10

Exceptional

01 May 2026

carol

Great stay!!

10/10

Exceptional

29 Apr 2026

Barrett

Front staff were incredible. Went out of way to make my stay easier

6/10

Pleasant

24 Apr 2026

Kenneth

They over sold our king suite and put us in a queen without telling us then when we complained they put us in a regular king but no price difference.

Partner

10/10

Exceptional

19 Apr 2026

Heather

Room was great . Staff was incredible. Breakfast was fresh and hot.

Friends_and_family Family

8/10

Excellent

19 Apr 2026

Michael

Plenty of parking. Breakfast was generous. Neighborhood is walkable. There is also a secured dog walking area in the back.

Pet

10/10

Exceptional

18 Apr 2026

Ramon

The only thing i had a problem was the pool temperature it was freezing

10/10

Exceptional

13 Apr 2026

Alyssa

Everything was lovely. My in-laws happened to pass through the same day so we were grateful they were allowed to stay in the dirt parking lot in front. Everyone was so kind. Maritsa (not sure spelled correctly, & Tina were so sweet & helpful. Also the gentleman serving breakfast was amazing! Nothing ran out, everything was very well clean, the biscuit and gravy was delicious. He ran a great breakfast service! So it was only a weekend stay but we will definitely be back! Thank you everyone for your hard work. It was not unnoticed.

Friends_and_family Family

10/10

Exceptional

03 Mar 2026

Val

Easy parking. Gym is small but it's ok.

Partner

10/10

Exceptional

25 Jan 2026

Sean

The rooms were clean and staff was polite.

8/10

Excellent

21 Jan 2026

Sina

Clean room. Decent amenities. Great staff.

Business Self

8/10

Excellent

02 Jan 2026

Megan

Friendly staff, clean room and good location for a stop off the highway. Gas and food easily accessible.

Friends_and_family Family

10/10

Exceptional

01 Jan 2026

Steven

Excellent property

Leisure Pet

10/10

Exceptional

27 Dec 2025

Theresa

Breakfast was great! Fresh, hot and lots of options.

Leisure Pet

10/10

Exceptional

30 Nov 2025

Christopher

Everyone was very nice property is very clean

10/10

Exceptional

18 Nov 2025

Sina

Nice modern accommodations, no issues.

8/10

Excellent

09 Oct 2025

Rose

Room was fine. Staff very helpful. Good place for families and dogs.

6/10

Pleasant

27 Sep 2025

Janet L

First time stay in TownePlace Suites. A very congested small hotel room and bathroom. It needed a little more square footage. The room had all the things we like, especially a comfy bed and easy chair or sofa, but just too cramped. A lot of noisy doors shutting. Breakfast was good but again that area was very cramped. No more TownePlace suites for us.

Partner

2/10

Poor

24 Sep 2025

Junghui

It's a terrible experience my friends and I encountered at TownPalace Elko. While we got to the hotel lobby, we saw nobody behind the reception desk and there was no ring bell to call for service. We 6 people waited for more than 15 minutes and finally some one came over and asked us to wait for some more minutes for her to check if our rooms were ready for us to get into, then she disappeared again and kept us waiting for around 20 more minutes.

While we got into the rooms, one of the two rooms was not well cleaned, we found food remnant on the chair.

I won't blame the employees since they did their best trying to accommodate us. But the hotel management should take the blame because they didn't arrange or plan the manpower well for the guest arrived in Sunday afternoon.

Avoid TownPalace Elko if you can, their management is terrible.

Friends_and_family Friends

10/10

Exceptional

27 Jul 2025

Allen

Great place. Unfortunately I was accused having a pet and changed without my knowledge.

10/10

Exceptional

17 Jun 2025

Mary

It was wonderful, clean, with adorable kitchette.

Partner

4/10

Poor

31 May 2025

Dawn

Overpriced and beneath the Marriott name

I have never had to talk to a manager before. I did because I was hoping this was just my room and they should know about it. They should be ashamed of themselves for charging this high rate for THAT room. Handicapped accessible room-could t get shower to work and none of the phones worked to call the desk, shower head had two streams and I could barely get the shampoo out of my hair-was really looking forward to a hot shower after driving all day. Bathroom floor, mirror, soap dish, etc were filthy. Cable tv but some major local channels blocked out(?). Room was beneath Marriott name and WAY overpriced. It was large, comfy bed, cool set-up. Talked to the manager. They know about the shower heads because of “hard water”-then fix them! She offered a refund(don’t care about that)and then said she couldn’t because booked through hotels.com. Then offered Bonvoy points but we couldn’t get into my account. She said she would work on it. Nothing ever came of that. I paid $264 for this room. Beneath the Marriott brand. Waited almost 3 weeks to see if they did anything to make this right-nope. I have stayed at hundreds of Marriotts and this was a big disappointment. Embarrassed I had to talk to manager. Stayed at Home 2 Suites on trip back home…far better hotel for $100 less. Never cared about a refund, but upon reflection I should’ve insisted considering the disrepair of the room. Follow-up would’ve been appreciated! Do better “Marriott”!

Self

10/10

Exceptional

26 May 2025

Rachel

Clean and friendly staff

Business_and_leisure

10/10

Exceptional

25 Apr 2025

rocio

Pool open 24/7 ☺️

10/10

Exceptional

22 Apr 2025

Shelly

Very welcoming and quiet. Staff was wonderful and accommodating, breakfast was fantastic every day

Business_and_leisure Pet

10/10

Exceptional

19 Apr 2025

Jennifer

The staff was very friendly. The room was clean and had everything we needed for our stay.

Leisure Family

10/10

Exceptional

19 Apr 2025

Mario

We got in really late and staff was helpful

6/10

Pleasant

17 Feb 2025

Carrie

Long black hair all over thr bathroom floor that wasn’t cleaned up. Obviously not swept. Left over old food stuck on the dining room table. Cleaning department need to take another look at their cleaning process.

Leisure Family_with_children

10/10

Exceptional

16 Feb 2025

Kayla

Good

Friends_and_family Family

4/10

Poor

03 Jan 2025

Robert

Business trip with NO WIFI

I am a Titanium Elite member, and I asked for an upgrade, and they put me in a tiny box of a room. No internet service, and the front desk acted like it was no big deal. I won’t be staying at this hotel or any others owned by Marriott.

Business

2/10

Poor

03 Nov 2024

Steven

Elko Nevada

Hotels.com is very disappointing. I will not use the service in the future.

Friends_and_family Family

10/10

Exceptional

26 Oct 2024

Tera

My husband and I stayed her for 1 night while passing through on vacation. We chose this property because we stayed at this chain last week in Downtown Fort Worth, TX. This is probably the best and nicest hotel we’ve stayed in.
This location was very convenient getting to and from the freeway. It’s at the end of the street up a small hill that has 2 other nice hotels and a nice apartment complex next door. There is a Wingers restaurant/bar that is a 30 second? drive that had great food and drinks. Gas station right there as well.
They have everything you need, either in the room, or at the front desk. The bed was very comfortable (we have bad backs) as well as the pillows. Towels were very nice as well. The shampoo/conditioner that were provided were good products as well. Nice floor length mirror behind the bathroom door. Good size closet that has plenty of shelves and hanging shelf baskets. Laundry basket too. There was another good size closet with a safe, several hooks for coats along with an iron/board.
The breakfast options were plentiful. French toast, waffles, eggs, cereal and yogurts. They provided pumpkin pie, French vanilla, hazelnut creamer as well as almond milk for coffee. Water with sliced lemons too. Several flavors of oatmeal and many toppings.
When we checked in, Tree greeted us and seemed actually happy to see us even though we’ve never met her. She provided great dining options. I forgot the morning receptionist name, but she was very friendly as well!

Leisure Partner

10/10

Exceptional

20 Oct 2024

Gay

This is a great place to stay. Staff is very friendly and accommodating. We stayed in a 2 bedroom which worked perfect for us. Wie will definitely stay her again when in Elko.

Leisure Family

10/10

Exceptional

14 Oct 2024

Jesse

Would stay again

We were traveling last minute with our small dog and could not be happier with our choice. Beds wers comfy, we had everythibg we needed to be able to manage a 4 day stay. Would stay again.

Partner

10/10

Exceptional

19 Sep 2024

KATHY

No good place to walk dogs.

Leisure Pet

8/10

Excellent

18 Sep 2024

Kathy C

The hot tub was broken and I’m sure this is not the first time I have stayed when they had this issue.
Breakfast was good, the beds were really comfortable and room was spacious. I would say the price was pretty high though and my rate increased from Sunday to Monday night which seemed odd.

Leisure

10/10

Exceptional

08 Sep 2024

Mary

Very clean and quiet.

Leisure Family

8/10

Excellent

26 Jul 2024

Esther

Suite was spacious. Good location, safe. Breakfast was okay, convenient. Our room had no view which was disappointing since price was high

Business_and_leisure Family

10/10

Exceptional

11 Jul 2024

Jonathan

We stayed in the two bedroom suites while passing through town. We weren’t expecting much, but we were presently surprised with how big and roomy the suite was. The staff was also very friendly and helpful. We would definitely recommend this hotel, we would gladly stay here again.

Leisure Family_with_children

10/10

Exceptional

10 Jul 2024

sara

Great service and wonderful lodging.

Leisure Family

10/10

Exceptional

14 Jun 2024

Paul

Only one elevator

Leisure

10/10

Exceptional

21 May 2024

STEVEN

Nice stop

Business_and_leisure Partner

2/10

Poor

06 May 2024

Luis

Heater is not working in room. No other rooms available so I was given extra blankets

Business Self

10/10

Exceptional

29 Apr 2024

Amy

Great Stay!

This was a very nice hotel to stay in. Very quiet and perched up on a hill. Extremely comfortable beds. The room was a little tight but still worked out just fine. Breakfast was great and they always had hot coffee or tea available. The staff was friendly. This is a busy spot for lots of mine workers so parking was not exactly great but we did always have a spot available.

Partner

10/10

Exceptional

24 Mar 2024

Naomi

Tree assisted me with check-in and she was wonderful. Very friendly.

Leisure Family_with_children

10/10

Exceptional

22 Feb 2024

Tracy

Nice property, easy to find, 24 hr pool and workout room

2/10

Poor

11 Jan 2024

Domenick

I cancelled my reservation the day after I made it in December neither the hotel nor Orbitz would return my money. Don't do business with Orbitz or this hotel!!!

Leisure Self

10/10

Exceptional

09 Jan 2024

Jennifer

This property was amazing. The staff ladies were friendly and check in was a breeze. I love the apartment floor plan and it smelled new and fresh. The place was very clean. One thing I would suggest is that the smokers leave the door closed so that their smoke does not pour into the first floor hallway.

Leisure Family

10/10

Exceptional

09 Jan 2024

Jennifer

The building was new construction and fresh. I love the apartment floor plan. That is my favorite feature. Very clean and new.

Leisure Family

10/10

Exceptional

30 Dec 2023

Elizabeth

Great Hotel

Our room was great, loved having the room for each of us. The bed was comfortable, hotel was clean, had a great experience over all. Would definitely go back.

Friends_and_family Family

10/10

Exceptional

07 Dec 2023

Keisha

Very clean hotel and nice rooms. The lady at the front desk was very kind and took the time to solve a problem that was going on with the payment provided. Will definitely be returning!

Leisure Self

6/10

Pleasant

23 Oct 2023

JAMIE

I would have given 5 stars but the fire alarm went off at 5 am. False alarm but it terrified my kids and ruined our day.

Family

10/10

Exceptional

23 Aug 2023

Verified traveler

Towne Place Elko

Very friendly staff. Housekeepers very helpful. Place feels older but very clean.

Partner

10/10

Exceptional

26 Jul 2023

Harriette

Great Stay in Elko

Lovely suite, perfect for friends. Was able to eat indoors and watch TV together. Wonderful pool. I would definitely recommend and stay here next time I pass through Elko.

Friends_and_family Friends

8/10

Excellent

01 Jul 2023

Susan

Was promis d a king bed but no one available

Leisure Family

8/10

Excellent

11 Jun 2023

Catheryn

Shower wasn’t cleaned, there was spilled soap in it from previous tenant, color of the soap didn’t match what hotel provided.

Housekeeping entered and woke baby up this morning which wasn’t great but we didn’t mind so much because we needed to get back on the road.

Leisure Family_with_children

10/10

Exceptional

26 May 2023

Dan

Many thoughtful amenities. Room was clean. Staff was personable and helpful.

Leisure Family

2/10

Poor

22 May 2023

Neil Patrick

Terrible hotel experience

Moment you walk inside you are greeted with a squeaky loud door, filthy room, and damaged furniture. Lamp lights on both ends of the bed, paper towel holder, and cabinets were broken. Luggage cart didn’t work well and dirty. The room was falling apart the longer you look around. The toilet paper quality was bad. Stains throughout the room. Not to mention towel had a few stains, too. It was purely unacceptable. Thin walls — not to mention the customer service was not all there even with the lack of effort. Marriott expectations was not met.

Friends_and_family Family

10/10

Exceptional

17 May 2023

Mark

Great property, clean room, friendly staff... would recommend.

Leisure Partner

10/10

Exceptional

21 Apr 2023

Joanne

Convenience and amenities of in room full kitchen, breakfast bar is excellent, 24 hour coffee, quiet

Leisure Self

10/10

Exceptional

13 Apr 2023

Stuart

The service was great, and the breakfast was awesome - it was the best hotel breakfast I can recall. The facility is also very nice, with a nice indoor lounge area and an outdoor patio. My room was clean, cozy, quiet and very well equipped. I had a great stay.

Leisure Self

6/10

Pleasant

02 Apr 2023

Verified traveler

They couold do better

The room was nice but the shower controls did not work following the directions. When staff was notified, they offered to show us how to use them assuming that we were not capable reading the instructions.
There was not tissues in the room.
For the price,.we have been treated better at other hotels.

Friends_and_family Family

10/10

Exceptional

24 Mar 2023

Tyler

Great place!! Comfy beds! Big rooms! Great staff!

Leisure Family_with_children

6/10

Pleasant

06 Feb 2023

Shirley

The staff were nice.

Our kitchen was lacking dishes and especially glasses.

Leisure Friends

4/10

Poor

31 Dec 2022

Ellen

Not as expected for the price

The grandkids were very disappointed that the pool was out of order, and I wasn't advised of this when I checked in. The \"suite\" was smaller than expected, and looked nothing like the photo shown in the listing. Also, the room was uncomfortably hot, though it was quite cold outside and I never turned on the heat in the room.

Friends_and_family Family

6/10

Pleasant

14 Nov 2022

Derek

Rooms seemed clean but there were old toys behind the chairs and shoes under the bed. The pool and hot tub were broken. We tried to call ahead to see if they had a crib available and no one ever answered the phone and I tried calling several times. The kitchen in the room was nice. Overall I would say it was okay.

Leisure Family_with_children

10/10

Exceptional

09 Sep 2022

John

Great stay

Leisure Family

10/10

Exceptional

08 Aug 2022

Irene

The property is easily visible and close to the interstate. Clean and quiet with friendly and prompt service.

Leisure Partner

10/10

Exceptional

10 Jul 2022

Daniel

Staff was very friendly and the room was wonderful.

Leisure Family

10/10

Exceptional

27 Jun 2022

Mikel

Not satisfactory

Our room had not been vacuumed from the previous guests. The hot jacuzzi was not working and it had not been cleaned in quite some time. Disappointed given the $$$ we paid.

Partner

10/10

Exceptional

26 Jun 2022

Homer

Nice property conveniently located.

Leisure Family

6/10

Pleasant

21 Jun 2022

Sarvamitra

nothing unique but reasonable to stay

Leisure Family

10/10

Exceptional

17 Jun 2022

Narendra

We stayed just one night. The staff was friendly and professional. The room was clean and the kitchen in the room had clean plates and utensils that we could use to warm up the food and make quick tea.

Leisure Family

8/10

Excellent

31 May 2022

KIMBERLY

The beds were very comfortable. Price was great for what you received. Layout of rooms and living area was great. However, you could hear TV's in each bedroom in other rooms, so a little frustrating for those who needed quiet. Headphone cured the issue. Earplugs should be provided at this hotel. TV remotes were hard to use due to a delay- also, internet went out at 9:00pm. Hotel felt safe for us 3 women and everything neat and clean. Good location. Our dishwasher was full of dishes, not sure if clean or not so we could not use dishes until we washed them ourselves. We would stay there again due to cleanliness, safety and location. Amenities were fine -but food hard to find in Elko for delivery. We had to go out to find our own dinner. Next time we would pick up dinner on the way there.

Business_and_leisure Family

10/10

Exceptional

27 May 2022

SEBASTIAN

Excellent facility.

Partner

8/10

Excellent

21 May 2022

Elizabeth

My dog was happy

10/10

Exceptional

30 Mar 2022

Verified traveler

Stayed here two different times and both were enjoyable. We will definitely stay here again when we visit Elko.

Leisure Partner

10/10

Exceptional

12 Mar 2022

James

Comfortable well appointed suite was perfect for our stay. The staff was professional and fr8endly. The breqkfast selection was great. Love the l8ttle quiches! Highly recommend Townsuites in Elko

Business_and_leisure Pet

8/10

Excellent

07 Feb 2022

Mike

Convenient

Leisure Family

10/10

Exceptional

20 Dec 2021

Julianna

Definitely a surprise. The room was a perfectly condensed and organized space whe

Friends_and_family Family

10/10

Exceptional

01 Dec 2021

Erica

Best hotel in the area. Highly recommend and great for families. Pack and play available.

Leisure Family_with_children

10/10

Exceptional

28 Nov 2021

Paula

A great stop for us. Would return again.

8/10

Excellent

20 Nov 2021

Michael

Good rest in Elko.

Marriots are always comfortable. Having stayed at many hotels on this 6 week trip, this was the first time I was disppointed with the Marriots breakfast. I only compare it to other hotels of this trip. The variety was lacking with Jimmy Dean sandwiches…..hot waffles machine….and a few other items. Marriots usually rock. Covid influence? Maybe….but we were all over the states.

Partner

8/10

Excellent

11 Nov 2021

Abdul R

Room had all the bells and whistles one could ask for, even a laundry basket. Gym needed disinfectant asap. And questionable billing.

Leisure Self

10/10

Exceptional

28 Oct 2021

Verified traveler

Enjoyed the suite and all the storage

Leisure Partner

8/10

Excellent

18 Oct 2021

Andrea

The room was clean and welcoming. The bed was super comfy!
The shower head didn’t deliver a straight stream of water and the shower curtain was a bit too short so the floor got wet the first tome we used the shower.

The free breakfast had almond milk but all the cereals on offer were full of sugar! So not a good place for vegans or health conscious folks !

Thankfully the kitchenette in our room had a microwave, refrigerator and stove for making our own food

I would stay here again based on it being clean and comfy but I do wish there were more vegan breakfast options

Leisure Family

10/10

Exceptional

11 Oct 2021

Beverly

Lov d this place. Very friendly staff

2/10

Poor

06 Sep 2021

Matthew Richard

This used to be a nice property however the property needs some maintenance housekeeping needs a refresher course on how to clean a room. Broken tiles in the bathroom, dirty grout, stray hairs in the bathroom, dust bunnies behind the nightstands.... We get to Elko occasionally and there are much better places to stay.

Leisure Partner