Name: Shilo Inn Elko
Address: 2401 Mountain City Hwy, Elko, 89801, US

10/10

Exceptional

21 Jul 2026

Jeremy

Nice modern rooms. Clean. Nice staff.

Family_with_children

4/10

Poor

09 Jul 2026

Paul

Property is in disrepair. The towels are flimsy. The room was not clean.
The staff were great.

Partner

8/10

Excellent

29 Jun 2026

robert

we had no heat andthere was a leak in the hallway but the staff bought us a heater and the leak was being repaired. Overall stay was pleasent

Partner

6/10

Pleasant

28 Jun 2026

Daniel

Let's be honest, you get what you pay for. This is a low-end hotel. Their card reader/writer had been down for a week, so the staff had to let you into your room every time you came and left. There's no elevator, so good luck with your luggage. There was no soap in our room. We booked a room with a sofa bed, guess what wasn't there in our room? It barely served the purpose for a freeway stopover, but I wouldn't stay there again.

10/10

Exceptional

25 Jun 2026

Debbie

Clean and friendly place. They were going through a system upgrade, which ment they could not give us key cards, they had to let us in our room every time we left the room.

Friends

10/10

Exceptional

23 Jun 2026

David

👍👍👍👍👍👍👍👍👍👍👍😍😍

Partner

6/10

Pleasant

21 Jun 2026

Eric

Traveling with my 14 year old daughter heading to a wrestling tournament in Idaho and the only thing that saved this review was the amazing ladies in the front, spa and sauna. After arriving late didn’t inspect the room much just went down and utilized the spa and sauna. After heading back to the room and getting ready for bed she noticed several stains on the sheets. It was a long travel from California so we just used my bed sheets over the others and called it a night. Convenient off highway and places to eat and fuel up. Outdated but the AC did blast.

Family_with_children

4/10

Poor

21 Jun 2026

Shane

Dated, to say the least, smelled bad in the very dark corridors. Nothing about the place was clean.

Self

10/10

Exceptional

19 Jun 2026

Rebecca

We didn’t utilize any amenities, we arrived late and left early. The room was clean and the beds were so comfortable (2 Kings!) We got a great night’s sleep. The location was affordable and staff were friendly.

Family

8/10

Excellent

17 Jun 2026

John

Room and bathroom very clean and well kept. Bed and bedding very comfortable. The towels very rough and scratchy. The room was cold because the thermostat would not turn on the heater. The condition of the parking lot was poor!!!

Self

6/10

Pleasant

17 Jun 2026

Jeff

The last time I stayed at a Shilo Inn was 30 years ago -- it was a wonderful experience, so when I saw that Elko had a Shilo, I choose that hotel as my destination for the night. Sadly, the Elko Shilo hasn't been updated in 30 years and shows its age. The front desk area didn't have air condition -- fans were blowing. The tiles in my bathroom were cracked and looked a little dirty. The curtain couldn't be closed all the way because one of the stays was broken. The tv image was blurry -- probably due to the t.v. being old. Otherwise, the room was clean and the bed ok.

Self

10/10

Exceptional

15 Jun 2026

Blain

Great place to stay! Clean and friendly

Partner

2/10

Poor

15 Jun 2026

Katrina

Place was dirty trash all over the parking lot stains on the sheets in the room stains on the wall one of the beds sink down on the side cuz it was broke water took almost 30 minutes to get warm pull was freezing cold hot tub didn't work The water was also cold would not recommend staying here I want to refund my money

Friends_and_family Family

8/10

Excellent

14 Jun 2026

Kala

Gym doesnt have working equipment. The pool was great though

Family_with_children

6/10

Pleasant

13 Jun 2026

Lisa

The bed was great. The sink was plugged, shears were ripped, the room was somewhat clean. It sits next to the freeway, so pretty noisy.

Partner

8/10

Excellent

07 Jun 2026

Donovan

Good value

Pet

10/10

Exceptional

07 Jun 2026

Julie

We Had Our Puppy Girl's With Us! Soooo Pet Friendly, the Pet Park was nice under some pine trees! Big room two king beds water pressure was okay. indoor pool and jacuzzi! Nice area right next to shopping and restaurants! The Staff was very Sweet! And the place was very Quiet! Overall Good Stay!!!

Partner

8/10

Excellent

07 Jun 2026

Kathy

Be patient. Short dtaffed

6/10

Pleasant

04 Jun 2026

terry

Fair @ best. Rooms need maintenance

Self

8/10

Excellent

02 Jun 2026

Maria

Overall it is quite good

Friends_and_family Family

6/10

Pleasant

01 Jun 2026

joni

I had a five-gallon bucket outside of my room from a leak in the ceiling.

Self

2/10

Poor

01 Jun 2026

Shelley

Rooms are in dire need of cleaning and updating. Very rundown

10/10

Exceptional

31 May 2026

Holland

Amazingly kind and helpful staff, efficient and communicative. Great room, clean and super comfortable. I will say that loud voices carry in the hallway, but that was definitely a factor of the other guests and not the hotel! (Except maybe thin walls? But I won’t nitpick.) Fantastic for the price, 10/10 would stay again.

Friends

6/10

Pleasant

31 May 2026

Menghsin

Good stuff: convenient location, right at a major traffic hub (Elko Junction) with gas stations, grocery store within walking distance, lots of fast food eateries. Pleasant front desk staff. Easy check-in, easy to find my room.

My room had TWO sinks, separate from bathroom. Fridge and microwave. Tons of pillows. Bedding and towels were old, but fine.

The not so good: Personal coffee machine looked old and dirty. Didn't touch the in-room coffee packs provided, just got coffee from the lobby (available 24/7).

No soap provided. Maybe that needed to be requested from the desk. There was shampoo, conditioner, and body lotion.

I felt my house slippers (brought my own) sticking on a corner of the bed late at night, and not from anything that I had spilled.

Curtains didn't close all the way. Good thing I brought safety pins to keep the curtains shut.

Low water pressure when flushing toilet -- hold and wait until EVERYTHING goes down. Skipped my morning shower due to low water pressure, lack of amenities, unsightly looking hard water stains on the showerhead and bathroom stall corners, and desire to get back on the road ASAP.

It was fine as the lowest priced place that had what I needed, just know what you're getting yourself into.

Self

10/10

Exceptional

30 May 2026

Dionne

Room was clean. Beds were comfortable.

Family

8/10

Excellent

29 May 2026

Lori

They were very accommodating and welcoming.

Self

4/10

Poor

27 May 2026

Joshua

Well, the price was good. But take your chances. When we first arrived you could not make it into the lobby without moving through a cloud of smoke. There is no smoking in the motel, but they allow folks to smoke right outside the doors. That means that besides the main entrance, the hallways also smell of smoke. Upon checking in the lady that was helping me assigned us a room, when the other lady at the desk told here that she had already put someone in that room. So they ended up getting another one for us. But the trouble with that was that we were a group of five, so the room that were got was only made up for 3, not a big deal really. Just showed somewhat unprofessional. Probably lack of training.

The maintenance of the facility is not good. The room we stayed in had in the past needed a repair to the drywall on the ceiling, that repair was done very poorly. And the ceiling was still bubbled down. Either the patch was made to an area far too small or a larger portion of the ceiling is now failing. There was drywall mud stuck in the carpet over by the sink as well. There were several locations where the ceiling tiles were off in the hallways and what looked like leaks. Lots of little this like card readers coming off of doors and such. But a major thing was that there was a \"repair\" made to the hand rail at the pool with DUCT TAPE! I work at a facility with a pool, that is a huge safety violation. It also looks as the carpets have not been extracted in years.

Friends_and_family Family

10/10

Exceptional

10 May 2026

Don

The staff was very friendly, the room was very nice

10/10

Exceptional

09 May 2026

David

Great hotel for the price. Nice staff, lots of stores and food within walking distance. Definitely recommend for travelers…

Self

2/10

Poor

28 Apr 2026

Brett

No toiletries, food in the fridge, and someone's clothes in the drawers!

8/10

Excellent

03 Feb 2026

Gary

The room was bigger than expected. Our reception was very welcoming and helpful.

Partner

2/10

Poor

03 Feb 2026

Maribeth

Staff was nice. Room was sadly sadly lacking. No lights over sink floor that was peeling hallway roof was leaking although there was no rainfall toilet didn't work

8/10

Excellent

01 Feb 2026

Betsy

The room was clean and the staff was polite and helpful. The bathroom was a little \"tired\" with a toilet slow to flush and a piece of the bathtub coming up. The carpeting in the hallways looks well used. That said,we appreciate the fair prices and being able to bring our dog. We have an idea how much renovations can be! Thank you for a wonderful stay!

Partner

10/10

Exceptional

14 Jan 2026

Taylor

Clean room, excellent help with check in and out.

8/10

Excellent

01 Jan 2026

Dawn L.

Super courteous staff! They were very kind and helpful with our two miniature schnauzers staying. Best priced pet friendly hotel in town, and they genuinely seemed to enjoy us having our pets with us. We appreciated their kindness and even during Christmas they smiled and greeted us kindly and took care of our needs our entire stay.

Friends_and_family Family

8/10

Excellent

20 Dec 2025

Ignacio

Yes

4/10

Poor

29 Nov 2025

donna

This is a pet friendly hotel which we didn’t know and although I’ve doubled up on allergy meds I’ve been miserable all day. Would be better to warn folks ahead of time. Also no hot water for shower at 7am

Business_and_leisure Partner

8/10

Excellent

28 Nov 2025

Melanie

Customer service was great. Very friendly. Run of the mill hotel. Accross the parking lot from Raley's grocery store.

10/10

Exceptional

12 Nov 2025

Wayne

Easy

2/10

Poor

20 Oct 2025

Ashley

Zero amenities that this site stated. First there’s a bucket in the hallway catching water from a leaking pipe, it’s been there a very LONG time. Ice machine didn’t work. You’d go to the front desk to get ice and they’d fill the bucket up barely half way because that’s all they had. They had a small personal size machine for staff, anymore and they’d go buy bags. Pool was closed, no mention of that on the website. The breakfast.. there’s no breakfast. Only had a grab and go. If I could have cancelled, I would have. It was the only place that could handle our needs at the time.

2/10

Poor

18 Oct 2025

kenneth

All my tools got stolen out of my vehicle..told the hotel staff ..and got rude with me and wouldn't help me

Leisure Pet

8/10

Excellent

15 Oct 2025

Karen

The room wasn't as clean as it had been during our previous stays. There were a couple long, black hairs in the bathroom and the area around the sink I cleaned.
We had to switch rooms because the door wouldn't open, as did the customer who checked in just ahead of us.
The exercise room was okay, but it would be better if there were cloths to clean the equipment off with.

Leisure Family

2/10

Poor

13 Oct 2025

Fred

This hotel chain is sad. In an age when hotels are thriving, Shilo Inns are slowly deteriorating into what I can only predict as oblivion.

I couldn't leave this property fast enough. Bed uncomfortable. Hallway floors dirty...the kind where one tracks-in dirt on bare feet (to go to the pool) and you then see it on the wet tile floor of the bathroom. Pool was murky green. I decided not to submerge below my waist--afraid it was an unhealthy condition. Beds disappointingly uncomfortable. Pillows were big balls of awful fluff. Toilet continuously ran. Shower made huge ratchet noise and would not run water. Tried it again in the morning and while the ratchety sound was still there, it ran only cold water. The only good thing in the morning \"snack\" was the apple. Yuck to the Folgers-like coffee.

I left the property as quick as possible without a shower or even a shave. The only words in my mouth were, \"you get what you pay for\", but sadly there are other properties for the same price that are good experiences.

\"Sad\" sums it up.

Leisure Family

8/10

Excellent

12 Oct 2025

richard

all good

Leisure Partner

2/10

Poor

02 Oct 2025

Jodi

This property is old and in desperate need of upgrades. It smells old and we didn’t feel safe there. Didn’t sleep much.

Leisure Partner

6/10

Pleasant

14 Sep 2025

Tiffani

It was a good room but could use some updating and make sure the hot tub is working

Self

2/10

Poor

17 Aug 2025

Peggy

Not clean

Sheets were not changed on the beds. We found a dirty sock and a pacifier in the beds. Reported to desk with no result. That’s really awful to sleep in somebody else’s bed when the sheets have been already slept in.

Friends_and_family Family

2/10

Poor

04 Aug 2025

Jane

This places needs a major overhaul the washer and dryer needs to be replaced

Friends_and_family Family

10/10

Exceptional

31 Jul 2025

Joseph

Front desk staff was amazing as always

Leisure Family_with_children

4/10

Poor

05 Jul 2025

Joseph

General building maintenance

The building could use a remodel, but the staff seem to care and do what they can with what they have.

Business

2/10

Poor

09 Jun 2025

None

Pool was down and which was main reason we choose there. Also the hotel seemed a little on the dirty side. So after check in my wife said for us to just continue driving.

Leisure Family_with_children

2/10

Poor

08 Jun 2025

Kristina Joyce

Really run down hotel. The curtains were torn and ratty. The panel was useless on the air conditioner controls. Part of it was missing. The hotel hallways smelled like mold and garbage, and obviously worn and very dirty. It was disgusting. The desk clerks didn't care when we told them, they just shrugged and said call the corporate office. The outside of the building was overrun with weeds. Pool and hot tub were empty, gym room was closed.

Partner

4/10

Poor

07 Jun 2025

Francis

Staff very hospitable but property desperately needs to be renovated. Moldy carpet, dated interiors, and less than desirable guests.

Business Family

10/10

Exceptional

21 May 2025

sheila

Great place to stay

Quick clean friendly would stop again

Friends_and_family Family

4/10

Poor

28 Apr 2025

Sandra

Total disappointment 😞

My main filter was for a pool and hot tub... neither was available for 3 out of 4 days. When the hot tub was available (last day) the jets were horrible. The room was dirty. The sink had scum all the way around it. A kitchen was in the room however no silverware or items to use it. I'm so very disappointed.

Business

8/10

Excellent

14 Apr 2025

Verified traveler

great stop when traveling through Elko

Traveling through Elko. Great place if you have a dog. Shopping mall within walking distance makes food options easy.

Partner

4/10

Poor

30 Mar 2025

Daniel

Would not want anyone to stay

Better bring your own towels for room shower or bath and pool because house keeping did not restock towels for my room and there was no pool towel either. Just bad

Friends_and_family Family

10/10

Exceptional

21 Mar 2025

Nancy

.

8/10

Excellent

14 Mar 2025

Lucia

Place needs some updating and deep cleaning

Business Self

4/10

Poor

10 Mar 2025

Shyann

Pool was dirty and cloudy same with the hot tub was very dirty and things floating in it. I booked this room because I mainly wanted to go swimming but the pool was honestly disgusting and I normally don’t complain because I’m pretty easy going, but I didn’t even want to use the pool or hot tub the room was good no issues in the room but the property on the outside of my room was really just rundown. You could tell that it’s supposed to be like the cheapest around.

Leisure Partner

10/10

Exceptional

13 Feb 2025

Lisa

Great Staff!

Clean, quiet, friendly and helpful staff. Very accommodating for handicapped accessible room and parking right outside of entrance and room! Extended our stay last minute and hotel staff was extremely helpful! Pool area needs some upgrades and work but was still very relaxing for me and fun for my Son!

Friends_and_family Family

10/10

Exceptional

27 Jan 2025

Michael

Got to see family

10/10

Exceptional

24 Jan 2025

Garret

Well priced stay at a convenient location.

Leisure Family

8/10

Excellent

24 Jan 2025

Merrill E

Other than putting me in a different room, nicely done. Wish they could print out a receipt, but can’t because I used Expedia

4/10

Poor

19 Jan 2025

Tammy

They had no ice, and it was dingy looking. The shower had Luke warm water and the pipes squeezed.

Friends_and_family Family

10/10

Exceptional

16 Dec 2024

Linda

Linda at the front desk was amazing! very kind, thoughtful, friendly, accommodating and fast! Shilo Inn is out new spot to stay. Also, the location is great for food and shopping. All within walking distance. Oh! and I can't forget the bed and pillows were AMAZING. Best sleep I've had in awhile.

Friends_and_family Family

10/10

Exceptional

20 Nov 2024

Dean

Excellent place

Leisure Partner

10/10

Exceptional

17 Nov 2024

Jenn

Check in was easy and the reservations staff were friendly and helpful. The room was comfortable and clean!

Leisure

8/10

Excellent

28 Oct 2024

Kenneth

Location is great. People and service was friendly and accommodating. Room was nice and big. Tub and shower could use a make over.

Friends_and_family Family

8/10

Excellent

04 Oct 2024

Milton

Just passing through. Room was fine.

Partner

2/10

Poor

01 Oct 2024

douglas

It was dirty. I walked around the room without my shoes on and the bottom of my socks got very dirty. Our shower was broken and we had to bathe with washcloth in the sink. The general areas were very dirty and needed cleaning.

Leisure Family

6/10

Pleasant

24 Sep 2024

Nancy

It was ok

6/10

Pleasant

31 Aug 2024

Casey

It was nice, room was huge! I booked it online and it said it was a certain type of room they didn’t have or offer so I had to wait for a manager to call to be given a room to accommodate the booking!

They did accommodate it by giving a room that was ok, the place is kind of dated, the shower needed to be replaced the water couldn’t come on without some elbow grease (haha) there was trash left behind from the last renter underneath the kitchenette that stunk!!!

Otherwise it was fine and it appreciated for the managers upgrade and accommodation request.

Btw we went through the invading of the locusts, I thought it was cool but not so much for my little sisters (hahaha)!!!

Friends_and_family Family

8/10

Excellent

25 Aug 2024

David

There was hair in the shower, shower head was broken and shot water out of the shower and would not stay up. Beds were very uncomfortable.

4/10

Poor

20 Aug 2024

Savannah

First time is indeed the last.

We woke up to a knock on the door from a nice lady who informed us we were staying in a \"Do Not Rent\" room. Asked why would they put us in here then, she said she didn't know. Before we even stayed our first night, front desk had told us that the pool was safe to swim in, good thing I did not have my wife & son swim that night because a different front desk person had told us that in fact that pool was very harmful to humans so it's out of order. That was our first & last time staying at this place. would not recommend. Would have rather paid another $100 to stay in a much nicer environment.

Friends_and_family Family

10/10

Exceptional

17 Aug 2024

Wynn

Rooms are nice!

6/10

Pleasant

15 Aug 2024

ozzie

It an okay place, not bad but not great. Nice staf

It wasn’t bad but it wasn’t great, pool was dirty even though we weren’t doing planning on swimming. Staff was nice, it’s a lil out dated in my opinion. But for an overnight stay it was good. Friends stayed down the hall, they said their door looked like it had been kicked in before. Close to shopping and food. Good food spot near by but I forgot the name. Nice stores near by as well

Friends_and_family Friends

8/10

Excellent

11 Aug 2024

Andrew

Very helpful in a room change request to accommodate family.

Business Family

8/10

Excellent

10 Aug 2024

marcy

Needs updated but room was clean and sheets were clean.

Business_and_leisure Family

4/10

Poor

27 Jul 2024

Penny

The late night checkin clerk was not very friendly. The safety lock on the door was ripped off the wall, and the window screen was torn up. Some leftover garbage was under the bed. The website stated that a free breakfast voucher at a nearby restaurant would be provided, but when I asked in the morning, they said breakfast was not provided. Overall, not a hotel I would stay at again.

6/10

Pleasant

22 Jul 2024

Verified traveler

Needs to improve on cleaning and making sure the a

The floors were not very clean. There was a dead Dried up bug under my pillow. The shampoo that was in the bathroom was half used so room service did not put a new shampoo in the room and one of the coffee creamer packets was half opened and half used and put back in the tray.

Business

8/10

Excellent

21 Jul 2024

shawn

Decent

10/10

Exceptional

21 Jul 2024

Daryle

We had a wonderful stay! Very dog friendly. The room had a lot of space and the beds were big. The employees were all so nice!

Partner

6/10

Pleasant

18 Jul 2024

Michael

The pool had a greenish hue. Room 115 queen bed closest to the door, mattress was worn out and slumped greatly that whomever slept on that side felt like they were sliding off.

Leisure Partner

8/10

Excellent

18 Jul 2024

ROBERT

I did not like the pool hours 7am to 12am does not work. It should be 8am to 7pm . That way people can cool down in the afternoon.

Leisure Self

4/10

Poor

17 Jul 2024

terry and martha

seemed like nothing worked. ice machine, sauna, hot tup

Leisure Pet

2/10

Poor

13 Jul 2024

Lorenzo

No hbo, green pool, extra fees if you lose the key card. The entire room is dated, plunger was left in the room. Not all the lights work. I would have not been happy if I had my family with me.

Business Self

10/10

Exceptional

07 Jul 2024

Niki

Nothing unique

Leisure Family_with_children

4/10

Poor

03 Jul 2024

Rachel

Ice machine, pool and fitness center all
Out of service. Leaking from ceiling and rundown.

Leisure Family

6/10

Pleasant

03 Jul 2024

Frank

Room needs updating. Lobby was dirty. Giant crickets on hallway walls and carpet. Friendly and informative staff.

Leisure Pet

8/10

Excellent

30 Jun 2024

Jennifer

This hotel is fine for a night on the road. Our room was clean. It was a pet room, but it did not have any pet odors. The floor was not carpet and I preferred that. Everything in the room was fine. The rest of the hotel is a bit rundown. The pool was out of order that evening and. the ice machine didn’t work. There’s some maintenance needs to be done. But it was fine for a night stay on the road.

Leisure Pet

6/10

Pleasant

21 Jun 2024

jeronimo

Not good

Business Family

2/10

Poor

19 Jun 2024

Amy

BEDBUGS.

Leisure Pet

6/10

Pleasant

18 Jun 2024

Neal

People were arguing in hallway at midnight

10/10

Exceptional

16 Jun 2024

Joseph

Just needed a cheap/clean place to crash on a road trip. I had low expectations...I thought this place was going to be run down, but it was a pleasant surprise. Clean, safe and convenient to grab some food and gas for our road trip.

Leisure Family

2/10

Poor

11 Jun 2024

Joseph M

Nothing liked about this property, worse hotel ever!

10/10

Exceptional

06 Jun 2024

Michael

Wonderful staff

Leisure Family

6/10

Pleasant

01 Jun 2024

Carmen

Property does not have handicap accessibility. Doors are narrow, no bars and toilet is very low. Breakfast consist of coffee and a store bought coffee cake.

Leisure Pet

10/10

Exceptional

27 May 2024

Charlie

Elko great place at the Shilo

It was a great stay, room was clean staff was friendly very nice , would stay there again and tell others

8/10

Excellent

15 May 2024

Linda

No elevator
Doorknob to bathroom came off :(