Name: Surestay By Best Western East Brunswick
Address: 764 Route 18, 764, East Brunswick, 08816, US

8/10

Excellent

03 Aug 2026

Amy

The room was clean and the staff was nice. No complaints here.

6/10

Pleasant

01 Aug 2026

Rachel

Couldn’t park my room. Vending machine was broken and thermostat was a pain to operate. So I had to leave the hotel at 4:30 am just to get something to drink

6/10

Pleasant

30 Jul 2026

Nathan

Second time staying there. Stayed there for a week with a family of four. Staff are nice and friendly, but I was frustrated with how difficult it was to schedule housekeeping. At check in, I arranged for housekeeping to come between 12 and 2 every day. Despite calling the office each day to let them know we were heading out and were ready for housekeeping, housekeeping usually did not come. I also stopped by the office about this, and even three visits there did not keep them to come. We ended up getting it twice, the second time after I spoke directly with some housekeeping staff nearby. The breakfast is very simple, which I expected, but not always well-stocked, which was unexpected. The room was simple and fine, but the bathroom drain was difficult to plug, which posed a minor challenge when bathing small kids. There was plenty of parking and a convenient location to 18.

10/10

Exceptional

29 Jul 2026

Tony

You

8/10

Excellent

28 Jul 2026

Erica

Clean, overall experience was good

10/10

Exceptional

25 Jul 2026

Mark

Clean room staff is very friendly nice place to stay

10/10

Exceptional

22 Jul 2026

Shadrack

Very very clean and the receptionist was great

8/10

Excellent

22 Jul 2026

Noman

Staff was okay breakfast was okay too.

2/10

Poor

22 Jul 2026

cristi

Do not recommend. Weed smoke and cog smoke in the hallways and people sitting around smoking everywhere. They look to be living there not vacationing. No elevator. Steps to drag luggage up. Loud. Had the maintenve man living in the room next to us and dogs barked a lot started at like 6 am. They had no clean towels and told me they were in the washer two days in a row. Was unable to shower due to no towels. Had to go buy some at Walmart. Broken window in room. And everytime we left the room the key cards didn’t work to get in. Had to go to the front desk every single time. They didn’t seem to care other than to say come to the front desk.

4/10

Poor

21 Jul 2026

Paul

looking for a refund back on this room, no heat in central hallways, very dark in room, lamps didnt work , was told i origanlly wasnt booked at the property

Partner

2/10

Poor

21 Jul 2026

Ramon

Room smell terrible cigarette smell

Self

4/10

Poor

19 Jul 2026

Lori J

Air conditioning didn't work well and for a non smoking room it smelled of smoke. It was clean and the bed was comfy but for $173 not worth the money. Also loud people at 2:00. Not the best crowd there.

Family

6/10

Pleasant

15 Jul 2026

Maria

It was ok ,the room was clean but over dated,the breakfast was a joke.the staff was ok

4/10

Poor

12 Jul 2026

cristi

Dogs barking in the room next to us. That is the maintenance man’s unit I am assuming he lives there. No towels for two days, we were told they were in the washing machine one evening. Next day housekeeping said they were washing some again and gave me one washcloth and one hand towel to use for a shower. Window broken in the room, large crack going through the entire bottom half. Weed smell in hallways because people were smoking in the rooms. A random pill in the hallway. Internet didn’t work so the television wouldn’t work. Kept telling us to reset the router. Every time we left we would have to have the keys reprogrammed.
The room was clean but the soap (hand wash) and in the shower (body wash) was empty too.

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Matthew

While initially very skeptical about staying at this hotel, my wife was pleasantly surprised by the very clean and comfortable room we were given. We were only in town for one day and were working with a tight budget which sometimes comes with unwelcome sacrifices. But I am happy to share that the Hotel SureStay, in addition to being conveniently located, exceeded all of our expectations and proved to be a tremendous value for our money. I recommend this hotel and would definitely stay again if the opportunity arises. Kudos to the management and staff!

Partner

8/10

Excellent

11 Jul 2026

Cheryl

Everything was good but there was no soap in the bathroom. I'm glad I brought my own. The sheets were very soft.

6/10

Pleasant

10 Jul 2026

Jose

El apartamento huele feo, a cigarro exagerado, ahí viven varias personas pagados por el gobierno me imagino.
No se los recomiendo

Partner

10/10

Exceptional

09 Jul 2026

tamila

I am very happy. It was all clean. The people were very kind.

Partner

2/10

Poor

08 Jul 2026

Evgenii

Disappointing stay — needs serious attention to cleanliness and maintenance
I recently stayed at the SureStay by Best Western in New Jersey for a couple of nights. While the staff was genuinely friendly and helpful, unfortunately that was the only positive aspect of the stay.
The property is clearly an older building, and it shows. The furniture throughout the room felt very dated, and one of the chairs was broken. There was a strong, unpleasant smell in the room that never went away. Cleanliness was a major issue: the walls were visibly dirty, many of the towels had stains and streaks, and almost every surface — including the TV remote — felt greasy to the touch. The microwave was extremely dirty; I had to wash it thoroughly myself before I could use it.
In the bathroom, one of the two sinks drained very poorly, as if it were clogged. The television, although it looked new, was unreliable — it kept cutting out (possibly due to a storm affecting the satellite signal) and, even when it worked, the picture quality was surprisingly poor, more like old cable TV from the early 2000s.
Overall, the condition of the room did not match the price paid. I left with a very negative impression and no desire to return or recommend this property to others. I hope management looks into the maintenance and deep-cleaning issues, because the staff deserves better support to deliver a more pleasant guest experience.

Self

8/10

Excellent

06 Jul 2026

Elizabeth

My only complaint is that the cleaning staff didn't clean my room; they came by twice but didn't go in to clean it.

Friends_and_family Family

10/10

Exceptional

02 Jul 2026

Afolabi

breakfast

Self

6/10

Pleasant

01 Jul 2026

Millard

Staff was very friendly and helpful but the motel was more outdated than the pictures online suggested. There was also no elevator so we had to transport our bags up and down the stairs. There was free breakfast but it consisted of grab and go items and microwaved breakfast sandwiches. All in all, it was just okay.

Family_with_children

6/10

Pleasant

01 Jul 2026

George

There is no elevator in the facility if you have luggage. The hallway was filled with smell of dampness or age carpet. When I checked in my room, the door was not closed, making me concern of my luggage while I was out of my room.

Self

8/10

Excellent

22 Jun 2026

Ronald

clean room, quite. Breakfast was so so (not as good as Holiday Inn for example), but McDonalds is a short drive away

Self

4/10

Poor

14 Jun 2026

Stacy

Very old and needs updated.

10/10

Exceptional

13 Jun 2026

Mark

Good

2/10

Poor

11 Jun 2026

John

room was old & dirty
1 staff member rude said to me \"not my problem\"
I checked in called Expedia. found anther place stayed @ the best western instead
property is an active constuction site
awful
I can't believe you would list such a place.
John

Pet

4/10

Poor

11 Jun 2026

Ganeshram

Ok

Partner

8/10

Excellent

09 Jun 2026

David

convenient location to my meetings and an above average breakfast

Self

6/10

Pleasant

09 Jun 2026

Leonard

There was no soap in my room. The staff would not delivery it. Upsetting.

Self

10/10

Exceptional

09 Jun 2026

John

sweet clean place to say. really helpful staff

2/10

Poor

02 Jun 2026

Mickael

The Room itself was fine, nothing extraordinary. Ice machine didnt work, from 8 pm to midnight we could not get our 9mo to sleep. It sounded like a race track outside, cars reving their engines and being extremely loud. Then around 1 am a truck just honked super loud waking us up. The breakfast was very disappointing. I wouldnt recommend the hotel nor would i stay here ever again.

Family_with_children

6/10

Pleasant

29 May 2026

Peter

I had an issue with access card three times in four days. Breakfast was not even filled up after 730am. The next door from me smelled bad from smoking. I told her not to smoke there while her door was opened and she made a dirty look at me. I was disappointed at this time and it was great the last time. Not worth to come back.

Self

8/10

Excellent

27 May 2026

Joseph

The room was clean and staff was pleasant.the one disappointment was the refrigerator wasn't working.

Friends_and_family Family

2/10

Poor

21 May 2026

Mike

Rooms just has a nasty slimy feel to them from the beginning the car was soaked n mast near the bathroom rooms were highly out dated for 100 plus a night bathrooms walls were stain and miss gaps that could have easily been caulk around the tub shower n tile I seen fly by night motels in better shape than this use use to be a really nice hotel 20 years ago now it just nasty all around

Self

4/10

Poor

20 May 2026

Ryan

They say breakfast it’s just coffee it’s not up to date as the other western sure stays I have stayed at our priced to high for what is a pretty dirty run down room and thd the mantience worker is rude and unpleasant

Family_with_children

10/10

Exceptional

15 May 2026

Vinay

We had a great stay, beds were comfy,clean, nice location and great staff as well

Partner

2/10

Poor

05 May 2026

Lisa

It was a dump

Friends

2/10

Poor

04 May 2026

Daniel

This property failed. I thought this would be a Best Western, but it's not, and it is not near the standards for a Best Western. I expected much more given the price I paid. I would not stay here. Old, beat, rundown. Clientele sketchy.

Pet

10/10

Exceptional

26 Apr 2026

Garrett

It was a comfortable stay!

Self

10/10

Exceptional

13 Apr 2026

jagjit

highly recmended 👌❤️

Friends

8/10

Excellent

12 Apr 2026

Michelle

Average

2/10

Poor

04 Apr 2026

Teona

Absolutely ужасный hotel. One of the worst experiences I’ve ever had. Do NOT come here, especially with family or kids. The place is filthy, the room smells terrible, and the sheets were dirty with hair on them. There are questionable people everywhere, and you can hear disturbing noises from other rooms all the time. Completely unacceptable — avoid this place at all costs.

Family_with_children

4/10

Poor

18 Mar 2026

Anthony

I was disappointed with my stay and would not stay here again. For one, I felt unsafe as the keypad on the outside door that goes into the building did not work and was just left unlocked 24/7. The place smelled and the bed mattress felt very lumpy and well worn.

Self

10/10

Exceptional

04 Mar 2026

Narendar

The room was really clean.

Self

4/10

Poor

22 Feb 2026

Genevieve

Staff was friendly, but the room was not great. The bathroom was cramped, dirty, & the toilet handle was barely hanging on. Breakfast was not open before we had to leave for our event. They can do better

Business

2/10

Poor

16 Feb 2026

Paul

The room was actually fine next morning we went down for breakfast and it was dirty and there was limited breakfast and no no hot options a couple of danishes that looked stale we wound up not eating any breakfast truthfully we should get some sort of reimbursement this hotel was awful the clientele was less than safe I'll leave it at that

Leisure Family

10/10

Exceptional

30 Jan 2026

Rushabh

Great staff and excellent customer services.

10/10

Exceptional

17 Jan 2026

Larry

We had a fantastic stay! The hotel was exceptionally clean and quiet, and everything in our room was in perfect working order. 24x7 free coffee. The staff was incredibly friendly and welcoming. We initially booked for 7 nights but loved it so much that we extended our stay for another 5 nights. Highly recommended!

Business_and_leisure Family

10/10

Exceptional

13 Jan 2026

Adam

Good

Leisure Self

4/10

Poor

08 Jan 2026

Gene

There’s enough trash around the outside of the hotel to start a landfill; tons of wind-blown garbage all along the property boundaries, even a dumped refrigerator, car batteries, etc. I guess that’s how Jersey got its nickname; “The garbage state” 🤷‍♂️

The room was clean, but walls are paper thin so the drunks next store were great neighbors ☹️

4/10

Poor

06 Jan 2026

Brenda

The room walls were filthy. Something had splashed on them and not been cleaned off. The bathroom had ants. I never recieved room services even though I asked for it. The room also smelled.

Friends_and_family Family

6/10

Pleasant

05 Jan 2026

Lawrence

whole property needs to be remodeling and stair entrance from outside to 2nd floor needs locks

4/10

Poor

29 Dec 2025

Vicki

The breakfast was limited.

Partner

6/10

Pleasant

25 Dec 2025

Cecilia

We booked to a king size bed room. Unfortunately, one side of the bed is literally sinking. It is not comfortable at all. The fridge is leaking and not working well. It freezes our drinking water and food.

The reception has no telephone number of any taxi. It took us hours to find one.

Business Partner

8/10

Excellent

22 Dec 2025

Sally

Staff was very nice

10/10

Exceptional

12 Dec 2025

ana

Over all service was good.

Partner

4/10

Poor

11 Dec 2025

Carla

Accidently put wrong name on reservation I was unable to change it Front desk was rude and abrasive

Leisure Self

10/10

Exceptional

10 Dec 2025

Flavia

Good

8/10

Excellent

08 Dec 2025

Marianine

Room was very clean. The staff was very friendly and accommodating. However, the staircase to the second floor is located in the back of the office, unlocked, no supervision camera, I felt unsafe.
The front was made aware, it seems it has been an ongoing issue.

Partner

6/10

Pleasant

08 Dec 2025

Ron

The tv was not good. It kept pausing and pixilated.

Business Pet

10/10

Exceptional

08 Dec 2025

Sarah

The front desk staff were friendly. The room was clean. Parking was convenient. The location of the hotel was central to a lot of things. We did not take advantage of the breakfast. My personal preference are fluffy/soft pillows, which the room did not have. I did not make an effort to see if the hotel had a different option because we were only staying one night.

My only negative feedback would be that someone threw away a lot of trash in the hallway trashcan which caused it to overflow and look messy.

Leisure Partner

6/10

Pleasant

07 Dec 2025

Alberto

The place really needs upgrades! Bathroom with mold around the floor and the tub! Very nice clean bead! Noise in the main floor I was in 171 and was noisy during the weekend! From desk was nice! Just they didn’t have a corkscrew! No help at all. Breakfast was very simple! I ask for brown bread and I was told that they didn’t have it!

Self

10/10

Exceptional

04 Dec 2025

Heather

The staff was awesome. I appreciated there friendliness. Breakfast seemed ok. I felt they could have had more fresh frouit, or a pancake or waffle maker. But it was sufficient.

Business Self

8/10

Excellent

03 Dec 2025

Howard

It was a place to sleep and we slept there. The beds were clean and we slept in them.

Friends_and_family Family

10/10

Exceptional

02 Dec 2025

Danielle

GREAT EMPLOYEES 👌😀💯

ONLY ISSUE WAS WITH THE TV AND ONLY ABLE TO CHECK IN FOR 7 DAYS BECAUSE OF HAVING A PET.

8/10

Excellent

28 Nov 2025

Kennedy

Yes yed

Leisure Partner

6/10

Pleasant

22 Nov 2025

Olivia

Very noisy

8/10

Excellent

22 Nov 2025

sue

They first gave me a room that was being dismantled and I had to go back to the front desk and ask for a new room. Bed was comfortable with a great cover. Room was a little cold.

Business

8/10

Excellent

21 Nov 2025

Challen

Good for price

Friends_and_family Family

10/10

Exceptional

14 Nov 2025

Shaun

Great value great bed

8/10

Excellent

09 Nov 2025

Norman

No bathroom tub is pilling?

10/10

Exceptional

04 Nov 2025

Diana

Very nice

4/10

Poor

02 Nov 2025

Debra

Seemed like people were living there vs just staying for the night.

Leisure Family

8/10

Excellent

02 Nov 2025

Andrii

Brakefast is so fear. Only 2 apples and 3 oranges

Leisure Family

4/10

Poor

02 Nov 2025

Loyola

Light was burned out in area with lavatory. Asked for light bulb to get replaced, which was not addressed. Walls were dirty. Carpet needed vacuuming. Fixture on lavatory to turn water on/off did not work well. It would get stuck; hard to turn water on/off.
People in next room were yelling and banging on the walls.
Staff was friendly when checking in.
Do NOT recommend!!!

Leisure Family_with_children

8/10

Excellent

30 Oct 2025

Erin

Okay room for the pricing.

Leisure Family

8/10

Excellent

28 Oct 2025

Miguel

good alternaty for short term

10/10

Exceptional

27 Oct 2025

JEANNINE

The room was very clean.

Staff was very nice.

Leisure Pet

4/10

Poor

26 Oct 2025

Carol

Everything was ok, except the TV reception did not work as it should have and blamed on the installation and most of the staff didn't speak or understand English.

Business Partner

2/10

Poor

23 Oct 2025

Chrystian

Good

4/10

Poor

21 Oct 2025

Tom

Hotel in desperate need of updating. The lock on the door was a little janky and needed to be pushed hard to shut. Most things are broken (sink and shower drains, fridge) and in need of cleaning (mystery stain in shower and chair).

10/10

Exceptional

16 Oct 2025

Martha

clean room and friendly staff

Leisure Family

8/10

Excellent

14 Oct 2025

Jennifer

Front desk needs customer service training.

When booking my reservation, I accidently scheduled one day short of my intended departure date. On the day before my departure, a gentleman from the front desk called me to ask about why I had not vacated the room. He was rude and condescending and demanded that I return by a certain time that afternoon to present my credit card in person. I was treated like a criminal. When I returned to the hotel and spoke with the manager, she never once apologized for how the man had spoken to me and instead was defensive. I was a perfectly pleasant through the whole thing, trying to explain what had happened. I would have given this hotel 5 stars for everything if it had not been for this interaction.

Friends_and_family Family

6/10

Pleasant

13 Oct 2025

Michael

Over all okay

Leisure Family

10/10

Exceptional

13 Oct 2025

Felix

Excellent and professional staff. The front desk reps were helpful, courteous and professional.

Business_and_leisure Family

10/10

Exceptional

06 Oct 2025

naeem

I liked

10/10

Exceptional

04 Oct 2025

Sven

The bathroom had some mold/mildew in some corners around the tub. Pealing paint behind bathroom door.

Leisure Partner

10/10

Exceptional

30 Sep 2025

Felix

Gym fully equipped

Business_and_leisure Family

8/10

Excellent

26 Sep 2025

Ron

Not bad overall. A little bit of a run down look but was clean and ok

6/10

Pleasant

25 Sep 2025

Idrees

Clean room ambit breakfast option could be better

10/10

Exceptional

24 Sep 2025

Renee

Perfect for what we needed

Leisure Pet

6/10

Pleasant

21 Sep 2025

Angelique

It was ok for what we needed it for. Kept my water shoes on to take a shower.

Business_and_leisure Family_with_children

10/10

Exceptional

19 Sep 2025

Denis

Very clean room, professional staff.

8/10

Excellent

16 Sep 2025

Zachary

For what you pay this place is a decent value.... Clean and just fine for those who dont have caviar tastes.

Leisure Self

10/10

Exceptional

14 Sep 2025

Thomas

Arrived at nearly midnight but you would have thought it was midday. Everything at check in went smoothly, and my room is great.

Self

4/10

Poor

08 Sep 2025

Charis

The first room i was given had a horrible odor, and the room was quickly changed, to soemthing breathable. However, the clock was 15 minutes fast and the microwave stuck on 13 minutes. The breakfast i laid to have included was a joke. Stale muffins, bread for toast and peanut butter to spread. I had to go out to eat daily. The fitness center had 4 machines of which only 1 worked and the room smelled of death and feet. There seem to be people who live there as well, with HORRIBLE smells coming from their rooms and not the best of people. Complete waste of money

Leisure Family

10/10

Exceptional

06 Sep 2025

Uma

Friends

Leisure Family

4/10

Poor

02 Sep 2025

Gene

Syd and Nancy might stay here

If you have relatives in Jersey and you’re traveling with your family dog ya might have to stay in places you wouldn’t otherwise. This is one of those places.

It’s an older “Morel” in serious need of a tear down or radical remodel. I’m guessing it’s a 1950s HoJo with new paint, new shower, and a flat screen TV that didn’t work.

The floor was dirty and had some crusty schmutz dragged in by foot and then ignored by cleaning staff. The headboard of one bed has spooge or similar stains ( pic attached ), I see a number of reviews by folks that came here for a romantic evening. How special ❤️. And let’s not forget the used condom in the parking lot ( very poorly lit parking lot ). Clearly, this place is the Fantasy Island of New Jersey 🤷‍♂️.

The pros include clean bedding and a relatively new shower with decent hot water. Additionally, with Dennys to the right and IHop to the left, you can be stuck on Fantasy Island with lots of calaries to choose from. For my part, I’m keeping my dog, and sorta stuck with the relatives too, but I’ll pay an extra $50/ night next trip and get a decent hotel.

Partner

4/10

Poor

02 Sep 2025

Malik

Nothing was great