Michael
The room I was given was clearly not cleaned. The bedding had cigarette holes in them, along with dirt in the bed. The staff was able to provide clean bedding, but the pillows still had yellow spots.
The floors were filthy with dust and dirt. When I asked if they could vacuum, the staff member said “no vacuum.” I think that meant they didn’t have one. The bathtub had dead roaches. The refrigerator was filled with dead roaches. That is when I decided to book another hotel at 11 PM.
I went to the office to try to get a refund, to which they said they can’t but they tried to offer me another room, which I declined because it seemed every room had similar conditions. I was very disappointed with the cleanliness and customer service.
The floors were filthy with dust and dirt. When I asked if they could vacuum, the staff member said “no vacuum.” I think that meant they didn’t have one. The bathtub had dead roaches. The refrigerator was filled with dead roaches. That is when I decided to book another hotel at 11 PM.
I went to the office to try to get a refund, to which they said they can’t but they tried to offer me another room, which I declined because it seemed every room had similar conditions. I was very disappointed with the cleanliness and customer service.
