Name: Best Western Plus Mariposa Inn & Conference Centre
Address: 400 Memorial Avenue, Orillia, CA

2/10

Poor

06 Aug 2026

James

The man at the next was really rude !

10/10

Exceptional

06 Aug 2026

Gregory

Good location near the highway and restaurants. Close to downtown shopping.

2/10

Poor

06 Aug 2026

Mike

Unwilling to make changes to room unless I wanted to pay another $190.00
Never go back there again

10/10

Exceptional

06 Aug 2026

Melinda

It was a very nice clean room. I enjoyed my time there.

Family

6/10

Pleasant

05 Aug 2026

Masoome

The hot tub not working

6/10

Pleasant

04 Aug 2026

Félicie

La piscine est en fait très peu profonde et le spa ne fonctionnait pas. Pas de serviette de piscine et quand j’en ai demandé, j’ai reçu des serviettes à main. Chambres ok et propres.

6/10

Pleasant

03 Aug 2026

Dichen

Very old property. Not maintained.

8/10

Excellent

03 Aug 2026

Michael

Overall it was a nice place and we'd return.

Breakfast was great!
Reasonable coffee, a wide selection of milk products (even oat milk for people like me who are dairy intolerant) and fresh fruit (oranges and apples, maybe more I always wanted an orange) . The usual waffles, toast, bagels, and bacon or sausage (both good) and plain omelets or omelets with the fixings (bacon, green and red pepper bits), and 3 types of cereal.

Unfortunately on our stay, the hot tub was out of order, the bath tub drain didn't keep up with the flow of water from the showerhead, so the water collected in the tub, and when we asked for more towels none were available.

8/10

Excellent

03 Aug 2026

Bhargav

Good place to stay for couple days. Our stay was fine, room and bathroom were clean. Pool was ok too. Plenty of parking spots. Breakfast was too basic for me, not a lot of choice. Due to rain there was water leakage in gym so couldn’t use it. Don’t know because of weather or what but the way airco system in hotel building was running, it felt very humid in the room and corridor outside. We open window for a bit and it was fine then. Largely the stay here was fine.

6/10

Pleasant

03 Aug 2026

Denise

Room was clean and bed comfortable.
Wifi worked fine
The hot tub wasn’t working but that wasn’t mentioned at all. It wasn’t until I went to use it that I found out. After 3 days it still wasn’t working. Very disappointing.

There was no towels in the pool area on 2 occasions, which ended up dripping water all over the hallways to go get them from reception.

The hot breakfast wasn’t very good, powered eggs!! No choice in yogurt. Twice had to go and look for a bowl for cereal. , One morning, had to find someone to bring hot water for tea. Not a good breakfast experience.

10/10

Exceptional

02 Aug 2026

Sara

.

4/10

Poor

02 Aug 2026

geetanjali

The price of room was overpriced and breakfast didn’t have variety of food

6/10

Pleasant

02 Aug 2026

Brittany

Pros: good location from casino, pet friendly, breakfast included was sufficient, good music in lobby, staff were nice/polite, pool is salt water not chlorine.

Cons: pool was not clean and was only 3.5 feet deep, no fan in bathroom, bathtub looked old and in need of replacement, leaking ice machine.

Overall: if you need a convenient place to stay for a night with your pet and a simple breakfast to get you going on your travels, this place will meet the basic requirements.

6/10

Pleasant

01 Aug 2026

Louise

Good bed and nice toiletries

10/10

Exceptional

01 Aug 2026

Renate

We really appreciated the kitchenette area and space in the room. The bed was very comfortable. Breakfasts were top notch. Staff was friendly & accommodating. Nice sized pool with good hours; wish we had time to use it; next time! Thank you, Best Western!

4/10

Poor

31 Jul 2026

Nicole

Well the “pet rooms” are in need of some TLC! We were told that we wouldn’t have any cleaning service while there - not sure why?? - bathroom floor was wet at all times but not sure where the water was coming from??? The bathroom door was broken at the bottom. I understand that other animals have been in the room but there is no reason that the carpet is sooooo dirty I had to wear shoes at all times! Also for a pet friendly location - the pets were not allowed anywhere except outside at the back of the hotel - not on the pool patio ( which is outside) Sorry very disappointing!!

8/10

Excellent

30 Jul 2026

Aaron

We had a nice stayover on our way up to Timmins. Hotel was clean and staff was friendly.

8/10

Excellent

29 Jul 2026

Elizabeth

Breakfast was good. The staff was very friendly.

8/10

Excellent

28 Jul 2026

Karen

Staff pleasant and helpful! Breakfast was just ok. Our room was clean but the halls were so, so. My biggest concern was the toilet. It was very low and I had difficulty getting up and down. When I returned home I called and voiced this concern to a staff member. He said there was a portable one that would have raised it up. Myself I think the company should upgrade all the toilets.

8/10

Excellent

28 Jul 2026

Moise

Hot tub was closed

4/10

Poor

27 Jul 2026

Brian

The room was stuffy no air circulation
The staff was not friendly. Sorry won’t be back

8/10

Excellent

26 Jul 2026

Joanna

More breakfast options and tub was not working

8/10

Excellent

26 Jul 2026

Rebecca

Very helpful and friendly staff. Well stocked breakfast, towels and other essentials. Generally clesb and we'll maintained property. Property grounds were beautiful. Unfortunately hot tub was out of order. We would stay here again.

10/10

Exceptional

26 Jul 2026

Manpreet

Room was very clean and nicely kept. They gave lot of amenities in the room. Their amenities were far better than any other hotel where I have visited so far. Their swimming pool was very clean and big too. Their hotel is in the street which had lots of of eating places. Their staff was very helpful and caring for us and my kid.
We really liked their breakfast options as well.

6/10

Pleasant

25 Jul 2026

Diane

Toilet seats were too low. Told them at checkout and was told that they hear that all the time.
The outlet in the bathroom didn’t work.
Didn’t appreciate getting a text at 8:04 am asking us how our stay was.
Free breakfast was great.

6/10

Pleasant

20 Jul 2026

Brittany

Our stay was okay overall. The staff were very friendly and welcoming, which we appreciated. However, the room could have been cleaner—there were spider webs in the corners and on the headboard, and the headboard itself was quite dusty. The furniture was very outdated, and unfortunately, we found the bed uncomfortable.

Partner

6/10

Pleasant

15 Jul 2026

Peter

The building looks/feels \"old.\" Although clean, it's obviously getting long in the tooth.

The staff were welcoming and knowledgeable.

The door to our room needed a good hip/shoulder shove to open and shut. It had no plug-ins for internet/phone cables. The TV remote batteries died after an hour. One floor had a non-functioning ice-maker, and the other had nothing.

The complementary breakfast was adequate, but the egg selections in the chafing dish were cold.

Partner

2/10

Poor

14 Jul 2026

Karry Anne

Bedbugs

6/10

Pleasant

13 Jul 2026

Lori-Ann

The washrooms look very tired. They need to revamp there's mold in the grout. The staff are great on check-in and check out the main lobby is renovated but the washrooms need some work overall decent hotel for the price.

Friends

8/10

Excellent

12 Jul 2026

Frances

The pool area is great for people with kids.

Family_with_children

8/10

Excellent

10 Jul 2026

Eric

There breakfast is amazing. Clean room

Partner

8/10

Excellent

10 Jul 2026

Peter

clean rooms

Business

6/10

Pleasant

09 Jul 2026

Jason

Clean property. Friendly staff. Fast trained did not empty properly. Hot tub was clean unfortunately the Jets were not working to full potential.
Ice machine was out of service in order to get ice required to go to Chuck's Roadhouse attached to the hotel

10/10

Exceptional

08 Jul 2026

Susan

Please make sure the ice machine is working. Other than that, it was wonderful.

Friends

6/10

Pleasant

07 Jul 2026

Tiiu

Quiet rooms, helpful and kind staff. Breakfast was filling. The hot tub is out of order and has appearances of having been out of order for a long time.

Family_with_children

10/10

Exceptional

07 Jul 2026

Zoran

Good place to stay .

Friends

8/10

Excellent

06 Jul 2026

Nick

Nice stay, with nice breakfast.

Partner

8/10

Excellent

05 Jul 2026

Shelley

Hot tub was broken and pool was very dirty. Breakfast was complimentary, and ok, although short staffed so food and coffee kept running out. Hotel was a bit old and dated. But staff were friendly and helpful!

Partner

8/10

Excellent

02 Jul 2026

Kimberley

The staff is great! Pool was refreshing. Hot tub was not working. The rooms are very dated. No usb ports so make sure to bring a charging block.

Partner

6/10

Pleasant

01 Jul 2026

Jane

The ice machine was broken! There is only 1.No help from the staff. The Hot Tub is still broken! Breakfast was ok. The property is unkept. Broken lawn chairs. Butts all over the ground. Very uncomfortable bed. The only good thing about our stay was Chuck's Roadhouse.

Partner

10/10

Exceptional

29 Jun 2026

Linda

The room was great and comfortable. Loved the pillows. The food was excellent for breakfast. And the staff at the front desk were so helpful and friendly. This is definitely our first choice for accommodations when visiting Orillia

Pet

10/10

Exceptional

29 Jun 2026

Ravi

I like everything.

Partner

6/10

Pleasant

28 Jun 2026

Deborah

We booked hotel for the hot tub but it was not working. It was when we booked it but not when we arrived. Expedia tried to get them to
refund our money but they said couldnt do it.

Partner

8/10

Excellent

28 Jun 2026

Denine

Great location of hotel with many eateries in the area and easy access to the waterfront and other areas within town. There is also a fantastic rail trail accessed from the back side of the property that is spectacular for cycling and walking.
The grounds could be better kept as there is a nice gazebo out back but, the greenery around it is very overgrown.
We had our pets with us and the hotel is pet friendly. That being said, I feel any pet friendly hotel should have vinyl plank flooring not carpet in order to clean lingering odours properly. In addition, if your pets are small, they can access under the beds which were on raised frames. The raised frames make for difficult cleaning underneath by the staff so do check for potential pet hazards. However, the beds were very comfortable.
We raised a concern within our room and management responded immediately and appropriately which was very much appreciated.

Partner

10/10

Exceptional

28 Jun 2026

Daniel

Clean all the way around. Great staff.

Partner

8/10

Excellent

28 Jun 2026

Joanne

Loved my room overlooking the back green space. Also my window opened a bit so I could catch night air! The hot tub wasn't working so a disappointment. The bathroom is crying for an update, especially the toilet! Taller toilets please! Beds and pillows very comfortable. Breakfast was good. Plenty of parking and only 8 min. to waterfront and shopping.

Friends

10/10

Exceptional

19 Jun 2026

Barb

Clean room and bathroom well stocked with toiletries.
Pool was just ok and hot tub outta of order
But overrrall a nicer stay.

Friends

6/10

Pleasant

14 Jun 2026

Mary Lynn

.

Family

10/10

Exceptional

11 Jun 2026

D'Anna

Weekend breakfast should open earlier than 7:30 especially when there are events happening in & around the area

Self

4/10

Poor

08 Jun 2026

Joseph

Hotel didnt let us know hot tub out of order until we fully checked in (using our credit we saved for months) after long drive decided to stop halfway (regretting)

First got into pool 2 towels only and was fairly cold for indoors and hot tub out of service.

Went to go have shower in our room after the conditioner empty body wash empty and dirty red rust mould in corner (gross)

We then went out to car to get items later at night and the garbage all exposed we then had to hid from skunk in parking lot 🙃

Only great thing was food options for restraunts close by ...

The next .morning set alarm 930 to sleep in after a very long weekend and to go get last bit of breakfast...well to find out it hotels and online website says weekdays til 10am no its over 930... (so our free buffet breakfast missed due to lack of information)

We stay many places thought best western and name is decent ... learning its a name and not worth it .. we will go stay else where before here again.

Partner

4/10

Poor

07 Jun 2026

Sarah

The room was adequate but the conditioner and body wash were empty. The staff was unhelpful when we arrived early, we were told there would be an extra charge or, we could wait. She did not offer to hold our bags or suggest any tourist sites to explore or restaurants we could grab a bite to eat. In the morning, my daughter had to leave for a competition before breakfast was served. We asked for a banana or yogurt and the front desk clerk very rudely told us that breakfast wasn't for another 20 minutes and there is nothing she could do. She couldn't disrupt the breakfast staff early...not even for a child...we will not be back.

Family_with_children

8/10

Excellent

06 Jun 2026

David

Hot tub out of service. Some of the front desk were great, some not.
Good dining around including chucks just down the hall

Self

6/10

Pleasant

02 Jun 2026

Debra

Hot tub was broken which we didn’t know about. Couldn’t have a bath because there was no plug. Only thing nice was the bed.

Partner

4/10

Poor

31 May 2026

Darlene

Advertised with hot tub. It was not working. Shower was noisy and air in the pipes. Soap dispenser was broken and lying in tub. Room was not made up and no coffee. Breakfast was cold and mediocre at best. There were no spoons and only plastic silverware.

Family

8/10

Excellent

31 May 2026

Debra

I didn’t like the fact that I couldn’t cancel my next stay even though I gave lots of notice.

Family

10/10

Exceptional

29 May 2026

Michelle

All of the staff were exceptionally friendly and helpful. They did not hesitate to accommodate any wishes. The continental breakfast was great. A few restaurants nearby.
Overall a fantastic experience!

Friends

8/10

Excellent

27 May 2026

Lorrie

The hot tub was not functioning and the toilets in the rooms are very low...hard for heavy set people to use.
Breakfast could have been warmer.

Family

10/10

Exceptional

26 May 2026

Shayleesa

The whole staff was so nice and kind and helpful. We needed more towels at the pool and they immediately filled it up. The breakfast was really yummy. The only issue was the hot tub jets didn’t work but it was still hot and enjoyable.

Friends_and_family Friends

10/10

Exceptional

25 May 2026

Zak

Staff were very helpful at check in and helping us get settled when we arrived.

The breakfast was delicious and had us going back for more.

Family_with_children

8/10

Excellent

25 May 2026

Barbara

Breakfast was good. Pool and sauna good. Hot tub jets not working but still hot (waiting for part). Lots of places to eat, close by.

Family

8/10

Excellent

24 May 2026

Michael

Friendly staff. Early check in was appreciated. Adjacent restaurant was convenient.

Family_with_children

6/10

Pleasant

18 May 2026

Mike

Rooms were clean. Staff were friendly the pool and hot tub were not maintained at all. The floor of the pool had chunks missing. The hot tub was cool and I guess it's cheaper to put up a sign that says the jets do not work instead of fixing the problem

Partner

6/10

Pleasant

17 May 2026

Nick

Good

Family

8/10

Excellent

16 May 2026

Sean

Great had a good stay

Partner

8/10

Excellent

12 May 2026

Kimberly

The hotel staff have been amazing each time we have stayed. The breakfast was very nice, but not many gluten free options. The manager did visit us and said he would make note and adjust as soon as possible.

Family

8/10

Excellent

10 May 2026

Carol A

It was lovely except the hot tub was not working. The Chuck's Bar which was connected to hotel, the exhaust fans didnt appear to working as it was very smokey. The hotel itself was clean and the beds were comfy.

10/10

Exceptional

10 May 2026

Sharon

Our Room was very Clean, had a Coffee Maker, Microwave, Good size Bar Fridge.Nice view of the Gazebo and Trees fromour Room on the the Botton Floor facing to the back of the Hotel. Pool was nice and warm, could have been a little Deeper as only about 3 and a half Feet Deep. Hotub was very nice temperature wise, Jets were not operating at the moment but were being in the process of being fixed.
14 Minutes to Casino Rama. Staff were very pleasant and helpful,. Overall a nice Stay.

Friends

8/10

Excellent

09 May 2026

Chris

Breakfast was perfect and well tended too.
Staff were exceptional. Convenient Location.
Hot tub was out of order, beds were too firm and pillows too flat.

Partner

10/10

Exceptional

27 Apr 2026

Suzanne

Very nice staff and breakfast was great!!

Family

10/10

Exceptional

19 Apr 2026

Carolyn

Breakfast was great! Friendly staff.

10/10

Exceptional

19 Apr 2026

Tamara

Excellent breakfast

8/10

Excellent

17 Apr 2026

Kaitlin

Room was super clean, staff was nice and polite, very handy to have the Chucks restaurant attached To the hotel. Breakfast was good, utilized the pool, was nice, but not deep. Hot tub was nice too.

Partner

6/10

Pleasant

11 Apr 2026

Sarah

Not super clean, pool was gross, bed was a rock

10/10

Exceptional

11 Apr 2026

Jerry

Excellent breakfast

10/10

Exceptional

10 Apr 2026

Margie

The hotel is dated but it was clean. The hot tub and pool were the perfect temperature and we were the only ones using it. There is also a sauna which was nice. Great value for the money.

Family_with_children

10/10

Exceptional

08 Apr 2026

Kathy

The breakfast was delicious, the water flow in shower was excellent, friendly staff

Partner

10/10

Exceptional

05 Apr 2026

KERRI

Nice and clean

6/10

Pleasant

05 Apr 2026

Cory

Staff was friendly, room was clean. Breakfast was the bare minimum & the layout disorganized. The pool was cold & not terribly clean with green slime in spots around edge of the pool deck.

Family_with_children

8/10

Excellent

05 Apr 2026

Elham

Good staff. Calm atmosphere. Near downtown

10/10

Exceptional

04 Apr 2026

Kevin

Room was nice and clean. Breakfast was fresh and hot!

Family

8/10

Excellent

04 Apr 2026

Lori

Good breakfast
Good Rooms
Great Staff

Friends_and_family Friends

10/10

Exceptional

04 Apr 2026

BRENDA E

Front desk was very welcoming and pleasant. The hot buffet breakfast was a wonderful surprise! I was expecting a continental only. The room was spacious and the bed was just terrific. Especially all the pillows….I love a lot of pillows. Just a short drive to Casino Rama. I highly recommend this hotel.

Family

8/10

Excellent

04 Apr 2026

Janice

Hot tub is great. Lots.if restaurants.fast.foof in area. Pool is shalloe but good.

Friends_and_family Friends

10/10

Exceptional

31 Mar 2026

Desiree

Hot tub was closed. Eggs were cold as the light wss out but the waffke was delicious. There were grench fries on the fridge. I loved the extra cold water, hot water , tea coffee in lobby. You can walk to Chucks restarant through the hotel. I was able to get an charging block for my phone from the desk.

4/10

Poor

22 Mar 2026

Melanie

Rooms are big but out dated. Huge pool but hottub area is old and moldy. Close to restaurants. Our floor in our room was all wet.

Friends_and_family Family

6/10

Pleasant

21 Mar 2026

Chantelle

Our stay was generally good and the staff was friendly, which we appreciated. However, we did run into a few issues that affected the overall experience. Late in the evening, we discovered a large wet, spongy spot on the floor caused by the fridge defrosting, and the cabinet beside it was already damaged from the water.

The pool area looked decent at first glance, but despite cleaners coming in and out several times while we were there, the space wasn’t actually clean. There was visible dirt around the area and even a bandaid floating in the pool, which was disappointing.

Right before checkout, we also noticed ants in the bed. For the price, we didn’t expect to encounter these kinds of cleanliness issues. I did notify the front desk about the room concerns, but not the pool, though that should be something staff would easily notice and address if they were paying attention.

Overall, our stay was okay, but the cleanliness standards definitely need improvement.

Friends_and_family Friends

8/10

Excellent

20 Mar 2026

Gbenga

Shops and restuarant are close by,it is a good location for family

Family_with_children

6/10

Pleasant

20 Mar 2026

Nina

Pool and hot tub area were very dirty and not maintained

Family_with_children

6/10

Pleasant

20 Mar 2026

Tony

I booked a king bed but it was getting repaired. So was given 2 queen sized beds for myself.

Self

4/10

Poor

18 Mar 2026

Erik

Very dirty rooms.

4/10

Poor

13 Mar 2026

Michael

Parking was ok, the property smelled like sour milk. We had ants & bugs in our room & bed. Not a very favorable trip this time

Family

6/10

Pleasant

12 Mar 2026

Miguel

Yes

Self

10/10

Exceptional

09 Mar 2026

Rober

Clean rooms, very accommodating!

2/10

Poor

06 Mar 2026

Charolette

Previously not a good experience

Friends

10/10

Exceptional

03 Mar 2026

Dave

Enjoyed staying there.

Self

6/10

Pleasant

25 Feb 2026

jamie

Out dated rooms, uncomfortable beds, and the heater made so much noise we barely slept all night. This hotel has gone down hill over the years, but the addition of a Chucks is a great step in the right direction. Hopefully they do some work to rooms to make this hotel great again.

Partner

6/10

Pleasant

24 Feb 2026

Edward

Staff were helpful and courteous, included breakfast was good, and amenities were the usual, except for lack of bottles of water - and for the rate charged the maintenace wasn't quite up to par - for example the heat/cool unit was noisy and kept clicking on and off throughout the night, and a number of areas in/outside rooms looked dated and could do with a refreshment - like a good coat of paint at least.

Partner

8/10

Excellent

22 Feb 2026

Ricci

Everything was great. Staff was friendly and helpful. Room was clean and smelled good. Two things to improve on was gettimg the hot tub running and having more breakfast options.

Friends

8/10

Excellent

21 Feb 2026

RENZHONG

We asked not to clean the room before check out.

Family

8/10

Excellent

17 Feb 2026

Christiane

Helpful staff