Imperial Hotel Blackpool

10/10

Exceptional

08 Mar 2026

Stephen

All of the staff were extremely helpful and the hotel itself is a historic gem. Remember to try the breakfast, it was excellent

Partner

10/10

Exceptional

07 Mar 2026

Melanie

Beautiful Victorian building -well maintained -spacious room with sea view

Partner

10/10

Exceptional

06 Mar 2026

Elizabeth

Was pretty impressed considering the price. You get what you pay for so don’t expect the ritz. But would definitely stay again

Friends_and_family Friends

6/10

Pleasant

06 Mar 2026

Gemma

The hotel is clean and tidy however, the decor is very dated. There are showers over baths and they’re quite high to climb in to.
There is parking eye in the car park and you have to pay for parking. The machine inside states parking is £10pn for hotel guests yet there is a sign next to this stating it is £14. I questioned this and was dismissed 3 times stating it was £14 like the sign, and the parking eye machine was incorrect and could not be changed. When I stated it is illegal to say parking is £10 then to change it to £14, the staff member had to ask their manager who said I could pay £10. This practice is illegal and it makes me wonder how many other people they have done this too, please be aware it is illegal to claim one price, then at the point of sale to change the price, they can however withdraw the item from sale which would stop the confusion.

Partner

4/10

Poor

05 Mar 2026

Garry

Breakfast and evening meal very good but hotel in desparate need of refurb. Paid extra for sea view but wind blowing gutters so loud we had to change rooms. Moved to similar room but so dated, so worn out, so sad. Not good value at all.

Partner

10/10

Exceptional

28 Feb 2026

Beverley

First time staying in the hotel with girl friends, had a fab time from start to finish . The rooms were spotless , breakfast was excellent everything you could want , staff were very friendly and nothing was too much trouble . Would definately stay here again . Thanks to Sacha and team

Friends_and_family Friends

8/10

Excellent

25 Feb 2026

Warren

Nice room , clean, if a little dated,very warm, nice sea view and peaceful sleep,

Partner

10/10

Exceptional

22 Feb 2026

Lynn

Spacious room, polite staff and wonderful hot buffet breakfast.

6/10

Pleasant

20 Feb 2026

Peter

Room was reasonable. £14 car parking fee a massive turn off. No remote control for TV in my room; I asked the receptionist for one. I was assured a remote would be brought to my room but it never appeared. Shall not stay again.

8/10

Excellent

18 Feb 2026

Frances

Great location, love the No.10 bar and good breakfast.
Hotel is tired and needs some investment, however it’s clean and staff

4/10

Poor

15 Feb 2026

Kevin

Such a shame to see the decline

The lovely service from the dining room has gone and it looks like they have reduced the staff to a skeleton

House keeping also the same dirty bathroom in room then there was an ear bud on the stairwell that didn’t move all weekend

The enviroment is also going down hill carpets tapped together and other damage

Such a shame was a lovely hotel

Partner

10/10

Exceptional

13 Feb 2026

Susan

Friendly staff lovely room

Self

10/10

Exceptional

11 Feb 2026

Ann

Great stay

4/10

Poor

09 Feb 2026

Vivienne

The cleajing needs a lot to the imagination . Very tired rundown hotel

Leisure Partner

2/10

Poor

07 Feb 2026

Vivienne

Slow check in, room carpet very dirty stains and not vacuumed and was not even vacuumed for the 2 days we were there, beds not made very well around the building is just full of litter. Plus points good size room and big bathroom lots of tv channels but tv is small. Reception is nice area bar area nice.

Leisure Partner

8/10

Excellent

07 Feb 2026

Malcolm

Room was good for the Money, the staff were fine.

Leisure Partner

10/10

Exceptional

07 Feb 2026

Iain

Great value for money
Louis on the reception went the extra mile friendly and helpful.

Partner

4/10

Poor

02 Feb 2026

Alexander

The room was outdated, the bed was so uncomfortable the heating in the room wouldn't turn off i had to open a window and a fan on. The toilet had been used and not cleaned. The show had no pressure.

Leisure Partner

10/10

Exceptional

01 Feb 2026

Sarah

Grand hotel, staff were lovely. Breakfast was great. Wide selection and plenty to choose. Car parking was a bonus. Have stayed 6 times and will look to book again.

Partner

10/10

Exceptional

30 Jan 2026

Graham

Really enjoyed our stay in this wonderful hotel, such full of character and beauty throughout. Service was excellent and staff were very pleasant. Absolutely no negatives in this short break. Brilliant.

Partner

2/10

Poor

29 Jan 2026

Geraint

Room was extremely dirty hadn’t been cleaned for a very long time

Friends_and_family Family

10/10

Exceptional

27 Jan 2026

Tanya

Rooms where spacious and homely.
Staff where all friendly and happy to be in their work.

Leisure Family

6/10

Pleasant

22 Jan 2026

Evelyn

There was a good choice of food and drink the staff were very good

Leisure Partner

8/10

Excellent

22 Jan 2026

DANIEL

On arrivalI I found my check in fast and friendly. I opted for the earlier check-in .from the moment I got to the desk to the key in my hand was within four minutes. The lobby and hotel areas are as you was expects from a historical building .they look stunning. However on closer inspection suffering from time.but to modernise would be to destroy the character of this building. The staff make this hotel, friendly and engaging. At the time of my visit the hotel was running at low occupancy and Work was being done so staff were not able to work in there normal manner however adapted well I found service excellent.
My room was clean and large. The mattress was clean but very uneven. also allocated a room across from a service door which disturbed me in the night a few times one time at four in the morning however this was only my experience and doesn’t reflect on the hotel as a whole.
Dining, I found the food in the evening very well presented and served. Fairly priced .Breakfast again well served and reasonable choice. My only criticism would be I found the bacon hard having suffered under lights and the use of liquid egg for the scrambled eggs,this is only preference.
To end I would stay here again. Its selling point is the staff,location and the building.But parking over night is going to £14 for my three nights stay £42 parking.£98 a week.Is a hard pill to swallow. Maybe give a discount for over night guests or on multiple nightsto feel there getting something.

Leisure Self

4/10

Poor

20 Jan 2026

Patrick

Dated decor
Grubby carpets
Dirty windows
Dining room staff not attentive at all
Rooms were unbearably hot (it was January… the heating budget must be huge!)

8/10

Excellent

16 Jan 2026

Annette

Staff were friendly, rooms spacious, food was good

Leisure Friends

6/10

Pleasant

15 Jan 2026

Iris

Bed not made ,glasses not cleared.
Same dinner menu every night.
Breakfast, hot water jug only to make tea ,not hot only warm.
Car parking advertised £10 per night when arrived hotel wanted £14 per night.

Partner

8/10

Excellent

13 Jan 2026

Steven

Lovely large room and friendly staff. Breakfast was excellent

Leisure Family

2/10

Poor

12 Jan 2026

Joseph

The whole Hotel is dated and dirty. Food is bland. Hotel room was very hot and radiator could not be adjusted. We will not stay there again until the owners do an upgrade.

Partner

8/10

Excellent

12 Jan 2026

Gill

The room was huge, only issue.....toilet didnt flush properly!!!

Friends_and_family Friends

4/10

Poor

08 Jan 2026

Paul

This is not a four star hotel. It’s very tired and the staff looked very tired and stressed too. The fixtures and fittings are worn and cracked in the room, single glaze windows over a noisy road and busy car wash, Breakfast was an average offering. At check in after 3pm we had a long queue and we heard the person on reception whisper to their colleague ‘we don’t have any rooms ready’. I think the staff we met were doing their best but the whole place needs a reset and tidy up.

Partner

8/10

Excellent

07 Jan 2026

michelle

it was lovely

Leisure Family

10/10

Exceptional

06 Jan 2026

Craig

Staff very welcoming helpful friendly clean rooms, second time stay there will definitely be back again.

Leisure Family

6/10

Pleasant

05 Jan 2026

Patricia

Could not turn radiator off in bed room reported it three times and nothing was done about its door was broken could not get in room had to report that as well

8/10

Excellent

04 Jan 2026

Mary

Staff super friendly,room spotless although the window rattled in the high winds. Good choice of cereals, cooked breakfast,croisants, mini cakes ,fruit juices tea, coffee ,brown or white toast and even a pancake machine. The hotel is pet friendly but you cannot take them into the entertainment room which didnt help me ,my dog is an assistant dog and i need him with me at all times.would i stay here again,most definitely.

Leisure Partner

10/10

Exceptional

04 Jan 2026

Pam

Online Booking and check in were easy and there is on site parking (for an extra charge) The hotel is large and has some very grand looking features, with a fascinating history well situated on the north shore with an easy walk or tram ride along the promenade.
The beds were comfortable, it was a budget room so we were at the side of the hotel towards the back, therefore only a view of the side street, could have been cleaner found long dark hairs in the bathroom and coffee cups hadnt been washed, also there was a musty smell in the room, there was a banging noise going on most of the night which kept us awake as if a door or window had been left open in an adjacent room.
We had an evening meal which was very nice, all staff were very pleasant
Breakfast was good, plenty of choice for hot and cold dishes, and staff were very nice.
Overall would probably stay there again but ask for a better room

Partner

10/10

Exceptional

02 Jan 2026

Steve

Great staff, grand style and elegance.

Partner

8/10

Excellent

31 Dec 2025

Stuart

Decent room, fantastic breakfast the best in Blackpool, hotel needs the pool opened as it would be fantastic

Friends_and_family Family

8/10

Excellent

31 Dec 2025

Paul

The building still has character

Leisure Partner

8/10

Excellent

29 Dec 2025

Colin

A very good stay in a grand old hotel. It uplifted our spirits with its old school quality. Wanted to give 4.5 stars.

Leisure Partner

10/10

Exceptional

29 Dec 2025

Angie

Lovely staff, good food, fabulous location.

Friends_and_family Friends

6/10

Pleasant

28 Dec 2025

MICHAEL

Room was freezing cold no restaurant just bar food barking dogs in hotel kept awake by them howling everywhere too each other breakfast was great first thing but kept under heat everything over cooked

10/10

Exceptional

28 Dec 2025

Luke

We did have a pleasant day. The room is a bit outdated back in the 70s and unfortunately as well they don’t have really any disabled access rooms which is not ideal. I did ask him before arrival but I needed somewhere so I could have a shower put the room I had didn’t have a shower that I could get into and they did try to move it but unfortunately that room was also the same situation . However, we had a brilliant night sleep and the breakfast was really nice as well. There’s nothing to write home about but it’s a nice place and will return

Business

10/10

Exceptional

27 Dec 2025

Carol

Staff always lovely!

Partner

2/10

Poor

25 Dec 2025

Bernard

No pool

Leisure Family

6/10

Pleasant

24 Dec 2025

Diane

Staff very welcoming, foyer area lovely, very festive. Rooms less so - cobwebs from light shade to ceiling, torn net curtains, carpets a bit stained. Overall looking a bit tired and in need of refurbishment. On the plus side, the room was warm, with plenty of hot water and the bed linen very clean and fresh. The breakfast was OK. I think I would struggle to describe this as a four star hotel but that said, it was good value for what we paid - not 4 star prices!

Leisure Friends

6/10

Pleasant

21 Dec 2025

Melissa

Lovely old hotel and delicious food but our room on the second floor was very cold. It took absolute hours to warm up and needed a good clean, including the carpet. The Derby dining room was also cold as the heater wasn't on...in mid December! £9 for two cups of tea in a dirty mug. Literally 2 cups of tea, we got 2 pots...one filled with tea and one filled with milk???

The food was the highlight of our stay. They must have an outstanding chef!

Overall, a bit more attention to detail would have made our stay far more enjoyable.

Leisure Pet

10/10

Exceptional

20 Dec 2025

jeanette

The room was large and airy. The staff

Partner

10/10

Exceptional

18 Dec 2025

Paul

Room was spotless staff very helpfull

10/10

Exceptional

18 Dec 2025

Prof S J

Opulent decor and very friendly staff.

Partner

10/10

Exceptional

18 Dec 2025

Carl

Good location with easy transport nice breakfast clean and friendly

Self

10/10

Exceptional

16 Dec 2025

Maxwell

We had a three night stay to see the Blackpool Illuminations and it couldn't be better. A lovely old world hotel, beautiful public rooms and spacious bedroom and en=suite bathroom. The restaurant offers attractive well presented meals while the bar has smaller plates. Thoroughly recommend

8/10

Excellent

16 Dec 2025

Vernon

Not bad for meals palm court at night good value

Leisure Partner

8/10

Excellent

15 Dec 2025

Andrew

Always a warm welcome here. Great hotel and lovely location

10/10

Exceptional

15 Dec 2025

Peter

The staff were extremely helpful. The hotel very grand being built in 1867 and you can still imagine the guest's including many famous people walking the hallways

10/10

Exceptional

15 Dec 2025

Karen

Good, fresh breakfast selection. Room dated but all in a good, clean condition with a comfortable bed.

Friends_and_family Friends

6/10

Pleasant

15 Dec 2025

Debra

The bed was rock hard like concrete as were the pillows. There was a dirty sock left by the previous occupant under the chair. Curtains had dirty marks on them.
The staff at reception were lovely and helpful. Breakfast was ok

Friends_and_family Family

4/10

Poor

13 Dec 2025

David

Very tired hotel. Needing a thorough refurbishment, but so unlikely to get one.
I won’t be returning, even though the room prices are very reasonable.

Self

10/10

Exceptional

11 Dec 2025

Jan

Gorgeous excellent hotel

10/10

Exceptional

08 Dec 2025

Antony

Good food selections

Partner

4/10

Poor

05 Dec 2025

kevin

Very disappointed with the overall experience. Was looking forward to it very much . But sadly the stay fell well below wgat we were expecting. Had booked early check in (+£20) but were kept waiting nearly half an hr to get checked in as only one receptionist on and doing it all by herself. Once we were allocated our room which we upgraded to a sea view (2×£20) we walked in to be met by unbelievably stiffling heat. The radiator was on full and no means to turn it down as the valve was broken . After complaining to a different receptionist we were eventually moved to the room next . All this dekayed neant we were now running late fir a prearranged event . We were not happy . The room we were moved to had exactly the same issue radiator full on broken valve . An absolutely ridiculous situation to be allowed to happen . This was never resolved while we were there . The quick fix was for the maintenance engineer to turn the radiator off and supply us wuth a portable plug in heater . The 2* were for an ok breakfast . But a big minus for the hotel is charging £10 a night parking . And as we had 2 cars that was an additional £40 . Which is an absolute rip off .

Leisure Partner

10/10

Exceptional

05 Dec 2025

Bernadette

The room was clean, warm and the shower was hot.

Leisure Family

6/10

Pleasant

04 Dec 2025

Tina

Rooms v dated,, staff at breakfast need to smile,long queues to check in,

Leisure Partner

8/10

Excellent

04 Dec 2025

Dusan

Disappointed as we were told there was a cabaret artist performing on Wednesday evening. It was also posted on the notice board near the lift.
We found the show but were refused entry and told it was a private event which contradicted what the safe had told us

Leisure Family

8/10

Excellent

04 Dec 2025

Petrina

Room clean and everyone friendly
Negative was heating in the room turned off because engineer decided it was too warm. Not his choice to make. Hence room cold until complained and heating switched back on after 30minutes. In Winter heating should be guaranteed. Not first time its happened.

Friends_and_family Family

8/10

Excellent

04 Dec 2025

Nicola

Nice clean bedding/ towels.
Staff are very helpful and go above and beyond to help you with your needs. Hotel,is always nice and warm in winter, though can be too much in the summer!

Negative on my last visit was the shower, wasn’t wor,img properly and the hot sink tap pressure was temperamental. Otherwise normally no issue with bathroom.

I just wish the gym would open up soon as it’s been a few years in the making!

Leisure Self

8/10

Excellent

04 Dec 2025

Sally

Room was clean but very outdated, in need of a good refurbishment.

Friends_and_family Friends

6/10

Pleasant

03 Dec 2025

Philip

Suite and sour, we were originally booked into a deluxe double room with a sea view, but were given the option of a two room suite with separate bathroom for £40 per night extra, which We took. Fantastic sized rooms, but with very tired and worn out furnishings. Frayed curtains and sofa and chairs which looked like wicker conservatory furniture which might well been purchased from a charity furniture shop. Most of the windows were draught taped with black duct tape in a rather rough manner. For a premium room in what claims to be four star accommodation I find that to be unacceptable. However, the bed was large and comfortable, the bathroom basic but with a good working shower (over the bath), and two wash basins. (Why two?). The rooms were very clean, and a basic but reasonably appointed hospitality tray was supplied.
The food was good, I would say a talented chef working to a very tight budget, the desserts were particularly good. I noticed that since our last visit the offer of a dinner bread roll with the starter has ceased. (An indication of tough times perhaps?). The buffet breakfast was good, but let down by what looked like dried scrambled eggs and tinned mushrooms. The staff were on the whole very helpful and friendly. Overall I feel that this once grand and historical hotel has rather lost its way, and is in need of a much needed freshening up. I have stayed here 7 times now, and can feel it is not what it was when we first came to stay.

Partner

10/10

Exceptional

02 Dec 2025

Belinda Lisa

We ha

10/10

Exceptional

30 Nov 2025

Sharon

Wonderful staff. Credit to the lady on evening reception. Outstanding. We had an earlier checkout and she organised a to go breakfast for us.

Friends_and_family Friends

8/10

Excellent

30 Nov 2025

Robyn

Was a lovely hotel, staff were very friendly.
Rooms were very comfortable and cleaned daily. Tram stop right outside made it very accessible. Would definitely recommend

Friends_and_family Family

10/10

Exceptional

26 Nov 2025

Sandra

Everything was perfect

Leisure Pet

8/10

Excellent

24 Nov 2025

John

Yes it was fresh

Partner

6/10

Pleasant

24 Nov 2025

nigel

Room was very poor.

6/10

Pleasant

21 Nov 2025

Tania

Family room was really cold and we had a 3year old little boy ,

I informed receptionist at 4pm , did not get a portable heater until 9pm ,
I was not happy at all !!!!

10/10

Exceptional

21 Nov 2025

Darren

Excellent stay, room was a bit tired. Breakfast was exceptional with plenty of options. Definitely stay again

Leisure Partner

8/10

Excellent

21 Nov 2025

Helen

The room was clean it was a reasonable comfortable stay. Apart from our room was often cold and we were situatated in the cold wing of the hotel. Breakfast and dinner was good.

Partner

4/10

Poor

20 Nov 2025

Paul

The hotel is a little jaded and needs a makeover.
Rooms are very warm even with the window open.

Business Self

10/10

Exceptional

20 Nov 2025

Irene

Hotel had the whole woow factor love the number 10 bar second stay here starfor the staff

Partner

10/10

Exceptional

19 Nov 2025

David

5th visit to this hotel speaks for itself

Leisure Friends

10/10

Exceptional

19 Nov 2025

Jackie

Clean room polite staff good breakfast

Partner

10/10

Exceptional

18 Nov 2025

Karen

Room was great over looking the sea, with chairs so we could sit with a drink and look out.
Breakfast was good.

Leisure Partner

6/10

Pleasant

17 Nov 2025

John

Staff could improve, especially in the bar. Receptionist was on her own, we reserved early booking in but took over 30 minutes with three people in front of us.

Business_and_leisure Partner

8/10

Excellent

15 Nov 2025

Glynis

Nothing particular the stay was average the breakfast was poor and service exceptionally slow

6/10

Pleasant

15 Nov 2025

Neil

Very grand and well maintained public areas. Usually have a nice stay here and have been a number of times. Bit underwhelmed this time. Given room facing nowhere other than a brick wall, bed rock hard, had to fold the duvet and sleep on one half of that, and mold evident in the bathroom. Entering or leaving hotel and you run the gauntlet of the chain smokers club hanging around the front door. Not quite sure this adds to the ambience in a positive way. Notwithstanding this, staff as ever lovely, and it is a grand, albeit fading, building in Blackpool, where to be fair, hotels are not really known for their luxury. Would i go back.. yeah i probably would, but certainly not my best trip and stay here.

Leisure Self

8/10

Excellent

15 Nov 2025

Wavy

All ok

Partner

8/10

Excellent

12 Nov 2025

Adrian

The hotel is a very grand affair, but is in need of decorating throughout. The room was clean, but attention to detail could be better, there was a good layer of dust on the shaver socket in the bathroom. The breakfast was lovely and the dining room staff were also lovely, which made our stay!

Partner

8/10

Excellent

12 Nov 2025

Gill

Staff very pleasant food was good

Leisure Family

10/10

Exceptional

11 Nov 2025

Paul

Great staff. Great breakfast. Spacious room and clean. We had a great stay 🙂

Leisure Partner

6/10

Pleasant

09 Nov 2025

Ron

The hotel is a classic looking building but it needs updating in terms of replacing or improving the furniture. Window ledges missing paint. They promote the palm court for the nice dining experience but it lacks items such as tablecloths. The service was ok but they need to look at where they place the staff who have been recruited as part of the diversity of peoples skills which they have been awarded. I’m all for this but some staff clearly are stressed at the breakfast serving time frame. We asked one gentleman for a pot of hot water five times politely, he went into a panic. We also asked for extra pillows when we arrived, 9 hours later and five attempts from which we eventually had them. I believe it’s under new owners do I can clearly see the difference after 5 years when we last came. I think they are trying to cut corners and it doesn’t befit a classic hotel like this one. I would go back but they need to sort the place out, missing lights, carpets covered in black tape, I’m sure all this can be done for a listed building.

Leisure Partner

4/10

Poor

08 Nov 2025

Don

Just about ok

Self

10/10

Exceptional

07 Nov 2025

Allan

The room was spotless and the staff could not be faulted

Leisure Partner

4/10

Poor

06 Nov 2025

Dennis

Everything???

Leisure Partner

10/10

Exceptional

05 Nov 2025

Patrick

Wonderful!

Partner

6/10

Pleasant

05 Nov 2025

Ela

we have stayed many times in previous years and this was a disappointing stay.quality in the breakfast are has gone down.no table cloth. coffee out of a thermos flask which during service were stored with the cleaning bottles .when asked for fresh was told just to get it myself.quality of cleanliness in bedroom has gone down.windowboard in room paint all off.bins not emptied bed made terrible.i get moneysaving is at the gorefront of every business but selling delux stays and not delivering is also not good.we would always pay more to stay at the imperial but not sure if we will return

8/10

Excellent

03 Nov 2025

John

the breakfast was very good and the bar staff excellent could not fault anything

Leisure Friends

8/10

Excellent

03 Nov 2025

Phillip

Enjoyed our stay at The Imperial, as always. Friendly, helpful staff and good food in the restaurant. We will be returning.

Partner

10/10

Exceptional

01 Nov 2025

Stephen

Great hotel.

6/10

Pleasant

31 Oct 2025

Elaine

Room was dated and had had a dog staying which irritated allergies.

Check in was awful and took 35 minutes which nearly made us late for the wedding

Perri was an excellent member of staff.

The breakfast was excellent

Friends_and_family Friends

10/10

Exceptional

31 Oct 2025

susan

The room was clean and tidy. Lovely big bathroom. All the staff have been polite and welcoming, especially the lady (supervisor) in the restaurant. The food was lush.

Leisure Partner