Name: Hilton Nanjing Riverside
Address: No.1 Huaibin Road, Xiaguan District, Nanjing, 210011, CN

Hilton Nanjing Riverside

Nanjing - Jiangsu · China

No.1 Huaibin Road, Xiaguan DistrictView location

50 reviews shown

10/10

Exceptional

03 Aug 2026

Zhiyu

还不错

10/10

Exceptional

29 Jul 2026

Malakai

Great pool and weight room. The room itself was a pleasure to stay in. I would choose it again!

8/10

Excellent

02 Dec 2025

Bo ting

Staff are great

10/10

Exceptional

21 Nov 2025

Maeva

helpful staff, clean room, quiet, wonderful lake view

Leisure Self

10/10

Exceptional

18 Nov 2025

CHANG-LUNG

Breafast is good

Business

10/10

Exceptional

10 Apr 2025

Ninglan

I liked this hotel very much

Leisure Family

10/10

Exceptional

05 Apr 2025

JIE

I recently took my 8th-grade son to China for the first time, and we really enjoyed our stay at this hotel. From check-in, the staff was friendly and welcoming. Our room was spacious, clean, and had a beautiful river view. I highly recommend choosing a river view room—it’s slightly more expensive, but the view from the balcony is incredible and worth it.

The room was cleaned daily, and we were very comfortable throughout our stay. I really enjoyed the hotel food, especially the traditional Chinese dishes. My son is a picky eater and didn’t care much for local cuisine, but we were both happy with the breakfast buffet. It offered a nice mix of Chinese and Western choices. I didn’t include breakfast when booking through Expedia, but I plan to next time.

A big reason I picked this hotel was for the gym. My son plays basketball and baseball back home, and having a gym was important to him. He really liked the gym setup and also spent time enjoying the pool. The hotel’s facilities overall were excellent for both of us.

The only downside was the lack of laundry services. Unlike other hotels in Shanghai that offer washers and dryers, this one didn’t. I had to take a 20-minute taxi ride to find a laundry spot, which was a little inconvenient.

Overall, we had a great stay and will definitely return on our next trip. The location, service, and amenities made it a memorable experience.

10/10

Exceptional

21 Feb 2025

Barry

面對長江，風景很不錯

Leisure Self

10/10

Exceptional

16 Nov 2024

Hongxiang

Good service. Very spacious room

Leisure Friends

8/10

Excellent

18 Oct 2024

Shee Hei

Very helpful and friendly staff

Leisure Family_with_children

10/10

Exceptional

15 Sep 2024

XIANG HUI

Good place, and will stay here again in future

Leisure Self

10/10

Exceptional

06 Apr 2024

Kyle

I enjoyed my stay. My room was nice, spacious, clean, and had a good view.The breakfast was nice and had a mix of Western and Eastern cuisine. The only downside is that it isn’t close to a metro station for public transportation.

10/10

Exceptional

15 Nov 2023

Barry

The view is beautiful.

Leisure Family

6/10

Pleasant

27 Sep 2023

Chul

Deposit money not released

Service was pretty good; room was clean. But there were no power outlets for US visitor.
The staffs at lobby was not good with English communications. But there were ok with best efforts to help me.
Biggest problem is that they don't release my deposit of 1000 yuan even after 13 days of my check out.

Self

10/10

Exceptional

18 Sep 2023

Max

Good view

Leisure

6/10

Pleasant

26 Jul 2023

WENJIE

I was taken aback to discover a water leakage issue during my recent stay at a Hilton property, as such occurrences have been quite rare in my previous experiences. The persistent dripping of water resulted in an untidy and unusable bathroom, which was certainly disappointing.

The hotel’s customer service team did attempt to address the situation by offering to relocate me to another room. However, I was not entirely satisfied with the alternative they provided, as the replacement room was situated on a lower floor and had a smaller activity area.

Overall, I must admit that this experience fell short of the impeccable standards I have come to associate with Hilton. As a loyal patron, I had expected a seamless and enjoyable stay, and unfortunately, this particular visit did not meet those expectations.

Leisure Family

8/10

Excellent

09 Jun 2021

Verified traveler

Hilton Nanjing Riverside has an amazing view of the river with a decent sized balcony to enjoy. Love it!

Business

10/10

Exceptional

06 Jun 2021

Penny

Great stay!

Excellent river view that’s second to none. I extended my stay a couple of times, and the front desk was very helpful.

Business

8/10

Excellent

15 Mar 2021

Mark

Mama Huhu

the hotel looks run-down, suprising it still has the Hilton brand. Otherwise its a Chinese 4star at best.

Self

10/10

Exceptional

10 Jan 2020

John

Very good hotel with spacious rooms and nice restaurants. Wish the spa facility could be a bit more professional as it was closed to guests the whole time while we were there and the staff members for that facility were not too welcoming either when answering our queries.

Leisure Family

10/10

Exceptional

08 Sep 2019

john

A wonderful place to do Nanjing

How do I begin. Whether it’s Billy at the front desk, Helen getting your taxis, or the gal taking your laundry in the morning, the service at this hotel is amazing. Billy wrote down all the terms we would need such as hello, thank you, goodbye, I need a taxi, etc. with the English translation into Mandarin. In addition, he practiced them with us and made sure we knew what we needed to get around. He personally made this day most enjoyable. Helen out on the curb was always cheerful with a big smile on her face and made sure a taxi always available. We have been all around the world, and the service at this hotel was top three.
Do yourself a favor when you’re in Nanjing and make the Hilton Riverside a priority to stay.
The hotel itself was typical Hilton, topline, comfortable and clean.
It was a nice area and seemed easily accessible. Taxis are cheap in China. Keep up the work NHR and thanks again Billy.

Friends_and_family Family

10/10

Exceptional

14 Aug 2019

Pankaj

Nanjing_HiltonAUG2019b

very good

10/10

Exceptional

14 Aug 2019

Pankaj

Nanjing_Hilton_AUG2019

very good

6/10

Pleasant

20 Jun 2019

Verified traveler

The views were extremely good.
However the staff were not helpful and at times provided incorrect guidance. Very low level of English communication skill

Leisure Partner

2/10

Poor

18 May 2019

Zorin

Never stay here

Laundry Services Sucks, receptionist was an intern and she did not know anything took a long time to check us out. There was a lot of noise on the floor that we were in, apparently because of the wedding guest that booked a room next to ours

10/10

Exceptional

28 Jun 2018

Verified traveler

Excellent view and clean facilities

River view was great and facilities had good conditions

10/10

Exceptional

11 May 2018

Nick

Excellent stay

The Riverside Hilton has superb river view and is certainly a cut above the normal in China. The rooms are well appointed and maintained. I only stayed one night but would definitely use this hotel again.

8/10

Excellent

24 Oct 2016

Khek Peng

Far away from the city but close to river.

Overall the hotel was good. Location was a little aways from the city so it is very quiet and nothing to do around the area at night. However, I was upset when I found out that my cigarettes (2 packs unopened) disappeared from my bag during the day when I was gone. I believe the cleaner took it but the hotel manager said he verified that the cleaner did not touch my stuff and he left it at that. It makes me feel like I am the one lying. No offer to compensate or do anything extra for me even though I am a Hilton Silver Rewards member. That was quite disappointing for a Hilton as I have stayed in Hilton for over 10 years across the world and nothing like this has ever happened to me before.

Family

8/10

Excellent

11 Feb 2016

Chae Hyon

quite excellent but closed to country side

totally good

Family

10/10

Exceptional

03 Oct 2015

Verified traveler

Very nice hotel! Nice staff and the hotel is super clean. Definitely recommend this place.

Partner

10/10

Exceptional

01 Oct 2015

Verified traveler

Very comfortable and nice. The hotel was great.

Partner

10/10

Exceptional

19 Sep 2015

Verified traveler

good

Good view, great service but nanjing is polluted (air) so you may not like what you see depending on the day. Location is a bit off. The other hilton has a better location if you want to be close to restaurants shopping etc.

10/10

Exceptional

02 Sep 2015

Mr D

A good experience

In China generally, little English is spoken and communication can involve a lot of guess work. Most reception staff at Hilton Riverside can understand enough to help and are very keen to do so. The Chinese generally are lovely people who want to help and the staff at Hilton especially nice. The concierge, Gary, is extremely helpful and the deputy manager, Maria, is often around and always keen to help with anything.

Partner

10/10

Exceptional

30 Jul 2015

Gifty A

Excellent stay experience

Wonderful. Staff were professionally courteous.

8/10

Excellent

02 Apr 2015

Verified traveler

Good room but not location

Hotel room was very comfortable and clean. However, hotel location is not so ideal. Getting a taxi can be a problem. Waited for 20mins in the morning and still could not get a taxi.

Partner

6/10

Pleasant

18 Sep 2013

hen

hotel room is good. housekeeping can't understand english. i asked salt for my congee but they gave me soap

8/10

Excellent

24 Mar 2013

mario

riverside but far from center

Good stay in general,except remote location.Cheap taxis if you have time....

8/10

Excellent

02 May 2012

Verified traveler

Good for Trip

It was good hotel, however the location is far from downtown.

4/10

Poor

20 Feb 2012

Verified traveler

Disappointing

Understaffed, the breakfast buffet was poorly managed and had no few for hours as hundreds of guests were managed by maybe 5 cook staff, completely useless buffet for a so called 4 star hotel. Room was decent but thin celling and walls mean you hear your neighbors stomping around and TV blaring.

10/10

Exceptional

04 Apr 2026

Luis

Buena relación costo beneficio

Self

10/10

Exceptional

22 Mar 2026

Luis

Buena relación calidad precio

Friends_and_family Friends

10/10

Exceptional

30 Oct 2025

Gyue-sung

모든게 좋았어요 운동시설도 좋아요

Business

8/10

Excellent

22 Feb 2025

Chia Cheng

床，地毯，有點舊

Business

8/10

Excellent

14 Feb 2025

Verified traveler

我們半夜十二時多才抵達酒店，櫃台人員很親切，非常謝謝她。但是，進了房間後，發現電視架的桌面有好幾處黏黏的液體殘留，可能是前一組客人的飲料留下來，而清潔人員沒有徹底擦拭乾淨。雖然，我們第二天一大早就退房了，並不礙事。但，畢竟是五星級國際品牌的酒店，這樣的清潔度實在有待加強。不過，退房時，我向櫃檯反應。櫃檯小姐態度非常好，並向我道歉，強調會反映。還是值得嘉奬的。

Business

8/10

Excellent

11 Jun 2024

zeyu

不错

Leisure Family

10/10

Exceptional

06 May 2024

Gang

无

Friends_and_family Family

8/10

Excellent

22 Oct 2023

Jiangyan

一般

4/10

Poor

19 Jun 2023

DONGNA

騒音があります。水の音。チェックイン時時間が掛かりすぎ。また、チェックアウト時、他の客が話してかけてくると、他の客の応対をした。順番を守ってない。従業員の訓練が足らない気がする。次回は利用しない。

Business

4/10

Poor

01 May 2023

Ching Tung

處理客人遺失物品態度冷漠消極

這次我們因在南京開會，順便携太太旅游。入住當晚先在夫子廟游玩，順手買了一瓶名産桂花酒，晚上11點多到酒店前臺辦理check-in後，把桂花酒忘記放在大廳櫃檯旁。第二天晚上想起此時，打電話到前臺詢問，得到前臺敷衍說沒有看見。次日Check-out時，我太太再次詢問前臺，經酒店服務人員查看當天的監視記錄，確認我們的確有携帶桂花酒進入大廳而遺忘在前臺。接下來的經過我太太非常不愉快，要求再看一下是否有人拿走遺忘物品，酒店前臺負責人員態度相當冷淡，幷且拒絕進一步查證，還反問我太太“你要我們怎麽辦？”，然後就一走了之不理不睬。。一瓶酒雖然沒有什麽價值，但是，其一，作爲5星級酒店的服務人員，對于客人要求如此藐視。其二，堂堂5星級著名的希爾頓大酒店，大廳前臺在客人稀少的時候居然會讓客人丟失物品，安全問題堪憂。

Friends_and_family Family

8/10

Excellent

17 Dec 2021

Verified traveler

办理入住排队时间太长

当天在前台办理入住的等候时间很长，很多人排队但是只有两个工作人员在处理，其他柜台都空着但是没有工作人员办理入住，排队等了快20分钟才到我们，入住办理的很快就是等待太久。期间没有任何工作人员过来问询过。
其他整体还是可以的，房间很大，卫生也还行。

Friends_and_family Family