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City Express by Marriott Tepotzotlan

Mexico City · Mexico

Autopista Mex Qro Km 42.5 Col.View location

8.6/10Excellent832 Reviews
Cleanliness8.8/108.8
Service8.8/108.8
Comfort8.2/108.2
Condition8.6/108.6
Location8.0/108.0
Neighborhood7.6/107.6
Value8.0/108.0
Amenities8.6/108.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About City Express by Marriott Tepotzotlan

Located in Tepotzotlán, the City Express by Marriott Tepotzotlan is just 1. 4 miles from the National Museum of the Viceroyalty and 19. 4 miles from Arcos del Sitio.

This hotel offers 109 air-conditioned guestrooms, each equipped with complimentary wired and wireless internet access, cable programming, and a private bathroom with shower, complimentary toiletries, and a hairdryer. Guests can enjoy amenities such as a fitness center, terrace, and complimentary shuttle service within a 10 km radius.

A complimentary full breakfast is served weekdays from 6:00 AM to 10:30 AM and weekends from 7:00 AM to 11:00 AM. Additional amenities include a business center, dry cleaning/laundry services, a 24-hour front desk, and four meeting rooms. Free self-parking is available onsite.

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When you stay at City Express by Marriott Tepotzotlan in Tepotzotlán, you'll be in the historical district, within a 5-minute drive of Xochitla Ecological Park and National Museum of the Viceroyalty.

This hotel is 9.6 mi (15.4 km) from Premium Outlet Punta Norte and 15.4 mi (24.7 km) from Mundo E Shopping Center. Make yourself at home in one of the 109 air-conditioned guestrooms. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment.

Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and irons/ironing boards. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and 4 meeting rooms.

Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Non-smoking
Business facilities
Banquet facilities
Transportation services
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 1:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available Noise-free rooms not guaranteed Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Cashless transactions are available
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • Only registered guests are allowed in the guestrooms.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Cashless payment methods are available for all transactions.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Cashless transactions are available
    • Noise-free guestrooms cannot be guaranteed
    • Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
  • Minimal age
    18
  • Spoken Language

    English

    Spanish

Nearby attractions

Xochitla Ecological Park 0.7 km / 0.4 mi
Temple of San Francisco Javier 2.1 km / 1.3 mi
National Museum of the Viceroyalty 2.2 km / 1.3 mi
St. Peter the Apostle Church 2.3 km / 1.4 mi
Artisan Market 2.7 km / 1.7 mi
San Marcos Power Center 5.7 km / 3.6 mi
Parque de cofra 7 km / 4.4 mi
Presa Lago de Guadalupe 13 km / 8.1 mi
Galerias Perinorte 13.1 km / 8.1 mi
Perimagico 13.3 km / 8.2 mi
Hacienda La Concepcion 13.4 km / 8.3 mi
La Concepción Dam 14.6 km / 9 mi
Coacalco Power Center 15.4 km / 9.5 mi
Premium Outlet Punta Norte 15.4 km / 9.6 mi
Monterrey Institute of Technology and Higher Education 18.6 km / 11.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2007
  • Total number of rooms: 109
  • Number of floors (main building): 4
  • Single rooms: 57
  • Double rooms: 48
  • Suites: 3
  • Accessible rooms: 1
  • hotel
  • American Express
  • MasterCard
  • Visa
  • City centre
Show 34 more facilities & services
  • Nearest Bus / Metro Stop
  • Airport
  • Golf course
  • Wheelchair-accessible
  • Car park
  • Key Collection
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Mobile phone coverage
  • Wi-fi
  • Secure parking
  • Room service
  • Laundry service
  • Launderette
  • Air conditioning in public areas
  • Hotel safe
  • Currency exchange facilities
  • Cloakroom
  • Lift access
  • Terrace
  • Bicycle storage
  • Luggage room
  • Clothes dryer
  • Café
  • Banquet hall
  • Conference room
  • Meeting room
  • Business centre
  • Breakfast
  • Breakfast buffet
  • Continental breakfast
  • Non-smoking establishment
  • Fitness
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE GUEST ROOM QUEEN BEDDOUBLE • GUEST ROOM QUEEN BEDDBL.GR-QN

    Photos are not available for this room type.

    City Express by Marriott Tepotzotlan

    DOUBLE GUEST ROOM QUEEN BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM QUEEN BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    City Express by Marriott Tepotzotlan

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room QUEEN SIZE BEDRoom • QUEEN SIZE BEDROO.QN

    Photos are not available for this room type.

    City Express by Marriott Tepotzotlan

    Room QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE GUEST ROOMDOUBLE • GUEST ROOMDBL.GR

    Photos are not available for this room type.

    City Express by Marriott Tepotzotlan

    DOUBLE GUEST ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    GUEST ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.GR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 22 m²DBL.ST
    DOUBLE STANDARDPhoto unavailable2 photos

    City Express by Marriott Tepotzotlan

    DOUBLE STANDARD

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    22 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Room amenities

    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Bathroom
    • Shower
    • Direct dial telephone
    • TV
    • Radio

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDS • 1 Bedroom • 20 m²DBL.2D
    DOUBLE TWO DOUBLE BEDSPhoto unavailable17 photos

    City Express by Marriott Tepotzotlan

    DOUBLE TWO DOUBLE BEDS

    Room photos

    17 photos

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Room amenities

    • Bathroom
    • Shower
    • Hairdryer
    • Direct dial telephone
    • TV
    • Radio
    • Internet access
    • Ironing set
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Toiletries
    • Desk
    • Cable TV
    • Housekeeping

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SINGLE USE STANDARDDOUBLE SINGLE USE • STANDARDDUS.ST

    Photos are not available for this room type.

    City Express by Marriott Tepotzotlan

    DOUBLE SINGLE USE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BED • 1 Bedroom • 20 m²SUI.QN
    SUITE QUEEN SIZE BEDPhoto unavailable10 photos

    City Express by Marriott Tepotzotlan

    SUITE QUEEN SIZE BED

    Room photos

    10 photos

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Sofa bed, Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN

    Room amenities

    • Bathroom
    • Shower
    • Hairdryer
    • Direct dial telephone
    • TV
    • Radio
    • Internet access
    • Tea and coffee making facilities
    • Ironing set
    • Individually adjustable air conditioning
    • Individually adjustable heating
    • Toiletries
    • Desk
    • Cable TV
    • Housekeeping

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE ONE BEDROOMSINGLE • ONE BEDROOMSGL.B1

    Photos are not available for this room type.

    City Express by Marriott Tepotzotlan

    SINGLE ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BED • 1 Bedroom • 20 m²DBL.QN
    DOUBLE QUEEN SIZE BEDPhoto unavailable14 photos

    City Express by Marriott Tepotzotlan

    DOUBLE QUEEN SIZE BED

    Room photos

    14 photos

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Room amenities

    • Individually adjustable heating
    • Individually adjustable air conditioning
    • Ironing set
    • Internet access
    • Radio
    • Bathroom
    • Shower
    • Hairdryer
    • Direct dial telephone
    • TV
    • Housekeeping
    • Cable TV
    • Desk
    • Toiletries

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARD • 1 Bedroom • 20 m²SGL.ST
    SINGLE STANDARDPhoto unavailable3 photos

    City Express by Marriott Tepotzotlan

    SINGLE STANDARD

    Room photos

    3 photos

    Room overview

    Non-smoking room
    Room size
    20 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Room amenities

    • Individually adjustable heating
    • Individually adjustable air conditioning
    • Radio
    • TV
    • Direct dial telephone
    • Shower
    • Bathroom

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB

    Photos are not available for this room type.

    City Express by Marriott Tepotzotlan

    Double or Twin WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    City Express by Marriott Tepotzotlan

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D-1

    Photos are not available for this room type.

    City Express by Marriott Tepotzotlan

    DOUBLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN-1

    Photos are not available for this room type.

    City Express by Marriott Tepotzotlan

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    City Express by Marriott Tepotzotlan

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE STANDARDQUADRUPLE • STANDARDQUA.ST

    Photos are not available for this room type.

    City Express by Marriott Tepotzotlan

    QUADRUPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BEDSUI.QN-1

    Photos are not available for this room type.

    City Express by Marriott Tepotzotlan

    SUITE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.QN-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about City Express by Marriott Tepotzotlan

8.6
Excellent
832 Reviews
Cleanliness
8.8 /10
Service
8.8 /10
Comfort
8.2 /10
Condition
8.6 /10
Location
8.0 /10
Neighborhood
7.6 /10
Value
8.0 /10
Amenities
8.6 /10
100 reviews shown
10/10
Exceptional
01 Jul 2026
Ashley
good place
Self
6/10
Pleasant
19 Jun 2026
Georgina
No tienen agua embotellada en la habitacion. Tienes sue comprar o rellenar tu bote de agua.
Friends_and_family Family
10/10
Exceptional
18 Jun 2026
John
Todo excelente, solo un poco el olor de la ducha pero excelente servicio
Family
10/10
Exceptional
28 May 2026
Catalina
Todo el personal fue muy amable y siempre nos dieron un excelente servicio. Definitivamente los recomiendo.
Family
8/10
Excellent
09 Apr 2026
Gerardo
The parking feels safe. Breakfast is good, but not excellent. Wi-Fi access should be simpler, requiring only a username and password. They ask for too much personal information, such as your address and phone number, which should not be necessary just to connect to the internet.
Self
10/10
Exceptional
13 Feb 2026
Victor
N/A
10/10
Exceptional
07 Feb 2026
JEAN LUIS
Very good, the room are clear
Self
2/10
Poor
22 Nov 2025
Sangku
City Express blamed hotels.com for sending reservation day before check in. My family had to stay in a different hotel. This was for my wedding and ruined the experience.
Friends_and_family Family
6/10
Pleasant
17 Oct 2025
Andres
La habitacion olia mal
Business Self
10/10
Exceptional
16 May 2025
Alan
Awesome
2/10
Poor
15 Apr 2025
Fernando
The property is conveniently located for business. However, the service is awful and the property pretty rundown.
Business Self
6/10
Pleasant
06 Feb 2025
Tara
They give 1 small bottle of water , 3 pillows . There are 2 of us in the room. These are small things that matter and don’t cost much. Room was small . No restaurant, room service was very mediocre
10/10
Exceptional
23 Jan 2025
Giovanni
Todo muy bueno
Business
10/10
Exceptional
31 Aug 2024
VICTOR
Just few yards before the Tepotzotlan toll booth. Great for overnight stay
Leisure Self
10/10
Exceptional
28 Aug 2024
Guillermo
The Hall, Service Was Perfect
Family
10/10
Exceptional
03 Aug 2024
Peter
Graet property, good stuff, very clean
Business_and_leisure Family_with_children
6/10
Pleasant
19 Jul 2024
Joao
Ok for a quick business trip.
Business
10/10
Exceptional
26 May 2024
Jose
Gracias por el servicio y limpieza del lugar.
Leisure Family
10/10
Exceptional
26 May 2024
Irma
Muy limpio, pero un poco de ruido de la autopista
Leisure Family
6/10
Pleasant
03 Mar 2024
Lori
La ubicación del hotel es excelente. Vivimos en el sur de la ciudad y quedar en Tepozotlan nos ayudamos evitar el trafico de la mañana. Tuvimos un problema con el agua. No habia nada de agua caliente para bañarse.
Business Partner
8/10
Excellent
04 Dec 2023
Alan
Blankets and sheets need updates. The breakfast was not that great. The price was good and the service was friendly and the hotel was clean
Business
10/10
Exceptional
06 Aug 2023
Juan
Muy amable y limpio lugar
10/10
Exceptional
02 May 2023
Irma
Everything is perfect thanks
Business_and_leisure Family
4/10
Poor
24 Apr 2023
Daniel
Old hotel, needs maintenance, rooms are very dark… decided to not even spend the night there…
Leisure Self
6/10
Pleasant
21 Aug 2022
Brenda

Good, not great.

Slept well with the blackout rolling shades. Comfortable beds. The bathroom didn’t have an exhaust fan so leaving the door open was a must while showering. The shower curtain was too short which lead to a soaked floor every time I showered. I had to use 2 towels to soak up all the water after the shower. I had to get clean towels every day, something I absolute hate doing. Not a very eco friendly situation :(

The staff was super friendly except for 2 ppl, tall young door guy and Zaira at the front desk. I had to visit the front desk about 4-5 times to reactivate my key. I had the displeasure of dealing with Zaira for this particular reason. She was extremely rude and told me the reason my key was no longer working was bc I had to pay my laundry bill. I asked her “ so what’s the excuse for having this issues 3-4 times prior to sending my my laundry out?” Needless to say, I had no response from her.
Friends_and_family Family
10/10
Exceptional
17 Aug 2022
Ana Laura Amero
like any other hotel
10/10
Exceptional
12 Jun 2022
Leslie
Not enogh restaurants or shopping malls around the area
Leisure Family
10/10
Exceptional
31 May 2022
Agustin
I like everything
Leisure Family
4/10
Poor
16 Apr 2022
Arturo
The breakfast was excellent. Our problem was that the toilet was leaked all the way to the carpet. They did moved us to a different room. But on the other room when we arrived the light didn’t work but with a few clicks we manage to make it work. the shower knob was lose and fell and the sink drain was not working and we had to constantly pull the drain stopper. Because the hotel is near the toll gate and the main highway there’s a lot of noise from the semi trucks. The staff es friendly and they always help us. Around the hotel there’s nothing to eat except the nextdoor Burger King(BTW don’t try the Mexican version of vegan whopper) but for a $2.50 Uber drive you can be at the Tepoz down town and eat anything.
Business_and_leisure Partner
10/10
Exceptional
03 Apr 2022
Edgar
Hotel is good, I slept fine.
Breakfast area was not clean.
Leisure Self
8/10
Excellent
01 Apr 2022
Verified traveler

A long walk to town

After a long bus ride I was a little disappointed that they would not let me check in at 1:30 until I told them that I was only 1 and a half hours early. Most other hotels have been able to accommodate my early arrival. I should have chosen a hotel closer to town as it was a long walk over the autopista.
Self
8/10
Excellent
25 Mar 2022
Daniel
Not close enough to the town that you can walk there unless you like walking a long distance in some harrowing traffic. The continental breakfast is decent but I wouldn't get your hopes up too high. The pastries are the best part. The parking lot is convenient for getting picked up and dropped off with a secure access gate. I just wish it was closer to the town itself.
Leisure Partner
10/10
Exceptional
18 Mar 2022
CRAIG

Rest stop wonder!!

A little tricky to get to the hotel, but extremely friendly and easy to check in.
Partner
8/10
Excellent
11 Nov 2021
armando
Ubicación
Leisure Self
10/10
Exceptional
22 Jun 2021
Carlos Efren

Muy buena opción

Muy agradable estancia, con muy buena atención y muy amables.

Las camas y almohadas están un poco duras.
Friends_and_family Family
6/10
Pleasant
16 May 2021
Michael

Not bad for the price

Rooms a little small and beds hard. But the price was right!
Business
8/10
Excellent
03 May 2021
Rodrigo

Conveniente

Lugar conveniente, personal amable, buenas medidas de higiene, a mejorar la calidad de los desayunos.
Business
6/10
Pleasant
28 Nov 2020
GABRIELA

Poor

Bad wifi internet. Very slow for 5 guest that was in the hotel at the same time
Business
8/10
Excellent
03 Mar 2020
Verified traveler
It’s ok and practical place. I would add face towel and usb charger output
Leisure Partner
8/10
Excellent
11 Nov 2019
Verified traveler
Convenient location service and staff are friendly and efficient rooms are clean.Prepaid check-in and checkout was easy
Leisure
2/10
Poor
02 Sep 2019
Adan Lugo
I need to complete my travel expenses and I cannot get corresponding invoice.....
Totally unacceptable
8/10
Excellent
29 Jul 2019
antulio

nice

everything fine
10/10
Exceptional
05 Apr 2019
Verified traveler
Very good option when traveling on business in the area, also good option to visit the town since they provide transportation to downtown
Leisure Friends
10/10
Exceptional
06 Jan 2019
Verified traveler

Nice option for business

Very nice hotel for bussines trips. Very nice breakfast and super clean. Only complaint rooms are a little small and the pillows are not very comfortable.
Partner
10/10
Exceptional
30 Oct 2018
Verified traveler

Up for the weekend

Was in town for a weekend with my partner, service and breakfast at the location was great. Very professional and at a good price
Partner
6/10
Pleasant
27 Apr 2018
Nicolas

Reasonably priced but mediocre quality

Reasonably priced but you get what you pay for. The toilet seat was dirty when I arrived in my room and I had to stand literally by the entry door to my room to get WiFi signal on my mobile
6/10
Pleasant
30 Nov 2017
Victor

Needs Better Maintenance

This hotel is probably 10 years old and it really shows. Maintenance is needed in rooms, shower curtains are ripped, the bathroom ceiling shows rust and the shower itself is kinda clogged

Air conditioner is too loud and the buttons show the normal wear and tear for 10 years if heavy use

Needless to say TV screen is also outdated with HDMI port available

Even for a budget hotel it falls short
4/10
Poor
21 Nov 2017
joe

Weekend stay

Bad management to start, employee at the night service was not in the front desk and it was no body to help us for 30 min, they give us the wrong room
4/10
Poor
30 Aug 2017
RICK

Isolated and micro rooms

Really very pricey for what you get, its new but nor good quality
10/10
Exceptional
03 Oct 2016
Jorge

Nice place to stay

City Express is a very good place with professional stuff, they are very friendly and efficient, room is really clean and confort, I had a very pleasant stay.
8/10
Excellent
21 Jan 2016
Archie

Good for the price

This was only for a business trip and was convenient to the facility. It was friendly to English speakers. The Wi-Fi was terrible. The beds not the most comfortable and the breakfast left a little to be desired.
8/10
Excellent
02 Dec 2015
PEDRO S.

marriage trip

We went to a marriage near the hotel. At night it was a little dificult to find a taxi,we didnt have information from the people at the hotel, so we can phone for one taxi.
To ask for a towel i had to call several numbers from the room phone cause it is not clear the indicated number.
It will be nice if you have a swiming pool-
Family
10/10
Exceptional
01 Sep 2015
Jose Eduardo

Nice hotel

It is far away from Mexico City proper, but was ideal for our plans: attend a wedding ten minutes away. The hotel was surprisingly good.
Family
8/10
Excellent
05 May 2015
Jose

Good value

Great value. Hard-working staff. Ideal for a one-night stay if you have an event in Tepotzotlan. (FYI - its location is quite far from Mexico City).
Family
6/10
Pleasant
06 Apr 2015
Linda

The good and the not-so-impressive

Excellent room care for 17 days, never disappointed. We had good amenities, attention as soon as I asked for repair of ice machine or any other need--immediately.
Telephone in-room rarely worked for outgoing calls.
Breakfasts were adequate though extremely simple, repetitive. There is a Burger-King at the edge of the parking lot and good room service foods, as well as 2 restaurants on the block that do delivery free.
8/10
Excellent
16 Mar 2015
Ram

New and clean hotel where you don't expect one

Very clean and new. Very cheap too. It is located exaclty where you don't expect to find it. It was very convenient for me as I had business to deal with only a few yards away from it. I would recommend it 100% for the business people looking to drive less in one of the biggest cities in this continent. I would not recommend it to families or pleasure travelers (unless it's location makes it convenient)
8/10
Excellent
09 Mar 2014
AN TO GO
Room was clean and OK, but very small... Very hot and the air conditioner was not enough. The bathroom was hot all the time. Convenient location for Tepotzotlan.
6/10
Pleasant
07 Mar 2014
Mike

Decent and cheap.

It's cheap, so you can't expect much. I guess the important thing is that it's clean. Very slow service at the front desk, but that's typical for Mexico. Also, the neighborhood is basically on the border of an industrial warehousing complex and a massive busy highway. However, no noise seeped into our room.
6/10
Pleasant
07 Feb 2014
Verified traveler

Not what I had hoped for

My first stay in city Express. A little nicer than a Motel 6, but not much. The room was smaller than promised and the beds had a mattress on platform, not a foundation, so the sleep was average at best. I did not know what to expect, now I do.
10/10
Exceptional
26 Sep 2012
Mike

Lindo Lugar

I have stayed in hotels all over South America. This was one of the cleanest that I have stayed. It is however located in busy commercial area....but what do expect you are in a huge city.
8/10
Excellent
03 May 2012
Verified traveler

practical stay just for the night

Hotel is ok
Family
6/10
Pleasant
17 Aug 2011
Vern

Everything a businessman needs and nothing more

The hotel is conveniently located at an exit of the Carretera Federal. Free WiFi and business center and free breakfast buffet, including fresh papaya.
The front desk staff is bilingual.

The rooms are small and spartan but comfortable and quiet, considering this industrial location next to a highway. You can request certain items that you would normally expect in a room, such as an iron and ironing board.

I woke up with a dustmite headache, wondering how clean the bedding was.

Restaurants are within walking distance, although the walk can be noisy and anxious with all the truck traffic. Wings has a menu in English and a full bar.

I was disappointed to find out that there was no airport bus stop as mentioned in the hotel description on Hotels.com. The taxi fare is said to be 400 pesos, or about $33, but my client gave me a ride.
10/10
Exceptional
10 Jul 2026
Roman
.
8/10
Excellent
02 Jul 2026
Jose Leonardo
Bien ubicado
Partner
8/10
Excellent
29 Jun 2026
Alejandra
Todo muy bien, excelente servicio de recepción, felicidades
Friends
8/10
Excellent
28 Jun 2026
Leobardo
La limpieza del cuarto no era óptima, había residuos sólidos en la alfombra. En recepción, siempre tienen la costumbre de decir que entregan habitación a las 3 PM y después entregar la llave ¿ No pueden omitir ese extraño procedimiento ?
Self
10/10
Exceptional
07 Jun 2026
Patricia
Muy atentos
Family
2/10
Poor
04 Jun 2026
Magda
Me robaron en la habitación
Family
10/10
Exceptional
30 May 2026
Ioram
Todo resultó estar en perfecto orden
6/10
Pleasant
26 May 2026
Omar Francisco
Excelente ubicación, sin embargo le falta mantenimiento a las habitaciones.
Partner
10/10
Exceptional
23 May 2026
Marisol Alejandra
Habitación limpia
Partner
8/10
Excellent
19 May 2026
José Alberto
Ruido
10/10
Exceptional
17 May 2026
Jose
La avitacion muy limpia personal amable
Partner
8/10
Excellent
13 May 2026
EDUARDO
Considero muy limitado el desayuno.
Business
8/10
Excellent
12 May 2026
TANIA
Todo muy bien, EXCEPTO que a las 9 de la mañana te tocan y entran a tu cuarto a “hacer revisión “ ya los hemos quejado y cada vez que vamos pasa lo mismo.
Family_with_children
10/10
Exceptional
11 May 2026
Martin
La ubicación, intalaciones y servicio
Self
10/10
Exceptional
05 May 2026
Jennifer
El desayunó algo básico y no tan bueno, habitación comoda limpia y muy tranquila para descansar.
Partner
10/10
Exceptional
03 May 2026
Cornelio
Ok
Partner
10/10
Exceptional
29 Apr 2026
LUIS FERNANDO
Cumplidor
Partner
10/10
Exceptional
26 Apr 2026
Luz Maria
Seria excelente
Contratar a más personal para la noche en cuestión de la cocina , servicio de room service. La persona que nos asistió una señora espectacular, toma comandas, sube servicio, cobra y atiende es excelente pero necesita apoyo de verdad nos sorprendió gratamente
Friends_and_family Family
10/10
Exceptional
02 Apr 2026
Edgardo
Excelente opcion para viaje express a CDMX que te deje cerca de la caseta para salir al fia siguiente. El unico pero es el desayuno pero si no eres muy exigente cumple. Huevo, chilaquiles, jugo y cereales
Family
10/10
Exceptional
29 Mar 2026
Daniela
Desayuno muy completo. Personal muy amable.
Family
10/10
Exceptional
23 Mar 2026
Lizbeth
Habitación limpia y todo funcionaba muy bien
Partner
10/10
Exceptional
22 Mar 2026
Celso
La habitación se encontraba muy limpia, el personal de recepción muy atento, me entregaron la habitación en tiempo.
Self
8/10
Excellent
23 Feb 2026
Victor
Esta bien para pasar la noche
4/10
Poor
13 Feb 2026
ALEXIS
Très bruyant dans les chambres côté route. Pas isolé contre le niveau sonore...gros camions toute la nuit
Business
6/10
Pleasant
07 Jan 2026
Jose Alejandro
Bient todo
Business
6/10
Pleasant
01 Jan 2026
Ismael
Encontramos chinches en la habitación
Leisure Family
6/10
Pleasant
27 Dec 2025
Raymundo
Las puertas de la habitación no cerraban correctamrnte, había que empujar con mucha fuerza.
Leisure Family
8/10
Excellent
25 Dec 2025
Lila
El silencio, el desayuno bueno y la ubicación conveniente
Leisure Family
6/10
Pleasant
20 Dec 2025
Arturo
El desayuno fue insuficiente para la cantidad de huéspedes que habíamos
Business_and_leisure Family
10/10
Exceptional
18 Dec 2025
Martin
El personal fue muy amable
Business Self
8/10
Excellent
15 Dec 2025
Germán
La habitación olía un poco a humedad, hacia falta ventilación. En general fue un buen servicio y atención
Partner
10/10
Exceptional
12 Dec 2025
Alan
Acogedora, todo muy limpio!
Leisure Friends
8/10
Excellent
26 Nov 2025
jesus jr
Excelente servicio,,la máquina dispensadora..no funcionó fue el único detalle
Business
2/10
Poor
26 Nov 2025
Fernando
Qué horror. Se les avisó que llegaríamos tarde ya que veníamos de un concierto. A la hora de llegar no tenían nuestras reservaciones, argumentando que no se habían autorizado ya que la tarjeta no se había aceptado. Más allá de que aceptaron la tarjeta para hacer la reservación. Coincidió con la situación referente a los bloqueos en carreteras y siendo un punto estratégico para poder dormir y salir sin problemas al día siguiente. Estamos seguros de que fue una buena razón para las personas de la recepción para rechazar nuestras reservaciones y hacer negocio y venderlas por su cuenta. Qué lástima.
10/10
Exceptional
19 Nov 2025
Víctor hugo
Todo bien
8/10
Excellent
18 Nov 2025
Jorge
El desayuno fue muy sencillo
6/10
Pleasant
17 Nov 2025
Alejandro
Deberían mejorar los desayuno, siempre es huevo y sus totopos con salsa!!! El duvet de la cama estaba sucio… solo le dieron la vuelta!!! Personal de limpieza cochino.
Leisure Family
6/10
Pleasant
16 Nov 2025
Carlos Eduardo
Se percibía un olor muy desagradable al
Entrar a la habitación, primero pensamos que era como a quemado por el aire acondicionado, pero después nos dimos cuenta que se trataba de aromatizante que usaban.
Friends_and_family Family

Location & surroundings

City Express by Marriott Tepotzotlan
Autopista Mex Qro Km 42.5 Col., Tepotzotlan, Mexico

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City Express by Marriott Tepotzotlan

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