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NH Mexico City Valle Dorado

Mexico City · Mexico

Blvd Avila Camacho 3130View location

8.8/10Excellent1,002 Reviews
Cleanliness9.0/109.0
Service8.6/108.6
Comfort8.6/108.6
Condition8.8/108.8
Location8.0/108.0
Neighborhood8.2/108.2
Amenities8.4/108.4
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  • Business hotels
  • Sustainability certification
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About NH Mexico City Valle Dorado

The NH Valle Dorado enjoys a prime location in the northern commercial district of Mexico City, offering convenient access to both industrial and commercial areas. Situated within the City Shop Mall, the hotel provides direct access to cinemas, sports clubs, banks, and restaurants.

Just a few kilometers away, guests can explore rich archaeological sites, golf courses, and renowned shopping destinations such as Satelite Mall, Mundo E, and Outlet Norte. This non-smoking hotel features 130 rooms across six floors, each equipped with air conditioning, a minibar, coffee machine, iron and ironing board, and hairdryer.

The hotel's restaurant and lobby bar offer breakfast buffets, lunch, dinner, and 24-hour room service. Guests can also take advantage of the on-site gym and four conference rooms. A nearby sports club (Sportium) offers attractive discounts for hotel guests.

Read more about this hotelShow less

With a stay at NH Mexico City Valle Dorado in Tlalnepantla de Baz (Valle Dorado), you'll be within a 10-minute drive of Plaza Satelite Shopping Center and Mexico City Arena.

This hotel is 9 mi (14.5 km) from Basilica of Our Lady of Guadalupe and 9.7 mi (15.6 km) from Paseo de la Reforma. Make yourself at home in one of the 130 air-conditioned rooms featuring minibars and flat-screen televisions. Your bed comes with down comforters and premium bedding.

Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Tlalnepantla de Baz?

This hotel has 3014 square feet (280 square meters) of space consisting of a conference center and 8 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Green Key (Foundation for Environmental Education) Professional property host/manager Bioscore Sustainability Pets allowed Pet max weight (per pet) in kg is 25 Pet max weight (per pet) in lb is 55 Only dogs and cats are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Cashless transactions are available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Feel Safe at NH (NH Hotels)
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Only registered guests are allowed in the guestrooms.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Cashless payment methods are available for all transactions.
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards; cash is not accepted
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher
    • This property affirms that it follows the cleaning and disinfection practices of Feel Safe at NH (NH Hotels)
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
    • Guests planning to check in with a pet must provide the pet's health certificate at check-in.
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately MXN 400 to 440 for adults, and MXN 400 to 440 for children
    • Airport shuttle fee: MXN 1200 per vehicle (roundtrip)
    • Self parking fee: MXN 140 per day
    • Pet fee: MXN 450 per pet, per night
    • Service animals are exempt from fees
    • Late check-out fee: MXN 650 (subject to availability)
    • Rollaway bed fee: MXN 350.0 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Mundo E Shopping Center 3.5 km / 2.2 mi
Plaza Satelite Shopping Center 5.7 km / 3.6 mi
Naucalli Park 6.5 km / 4 mi
IMSS Lomas Verdes Mexico DF 7.8 km / 4.8 mi
Mexico City Arena 9.1 km / 5.7 mi
Premium Outlet Punta Norte 10.3 km / 6.4 mi
Galerias Perinorte 11.1 km / 6.9 mi
Toreo Parque Central 12.6 km / 7.8 mi
U.S. Embassy 13.5 km / 8.4 mi
Hospital Juárez de México 13.7 km / 8.5 mi
Centro Citibanamex Convention Center 13.8 km / 8.6 mi
Plaza Polanco 14 km / 8.7 mi
Hipódromo de las Américas 14 km / 8.7 mi
Avenida Insurgentes 14.2 km / 8.8 mi
Basilica of Our Lady of Guadalupe 14.5 km / 9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2010
  • Total number of rooms: 130
  • hotel
  • American Express
  • MasterCard
  • Visa
  • Small pets allowed (under 5 kg)Extra charge
  • Large pets allowed (over 5 kg)Extra charge
  • Wheelchair-accessible
  • Car parkExtra charge
  • Key Collection
  • 24-hour reception
Show 41 more facilities & services
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
  • Car hireExtra charge
  • Valet parkingExtra charge
  • Airport Shuttle
  • Room serviceExtra charge
  • Laundry serviceExtra charge
  • Babysitting serviceExtra charge
  • 24-hour securityExtra charge
  • Bellboy service
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safe
  • Currency exchange facilities
  • Lift access
  • Shop
  • Gym
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Towels and bed linenExtra charge
  • Café
  • Bar
  • Restaurant
  • Non-smoking area
  • Smoking area
  • Air conditioning in Restaurant
  • Conference room
  • Meeting room: 8
  • Business centre
  • TV lounge
  • MassageExtra charge
  • Green Key (FEE)
  • Bioscore Sustainability Certification
  • Breakfast
  • Breakfast buffet
  • Continental breakfast
  • À la carte dinner
  • Non-smoking establishment
  • FitnessExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

DB

Buffet Breakfast

This meal plan may be available depending on the selected room/rate.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE SINGLE USE STANDARDDOUBLE SINGLE USE • STANDARDDUS.ST-1

    Photos are not available for this room type.

    NH Mexico City Valle Dorado

    DOUBLE SINGLE USE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–2 • Adults: max. 1 • Children: max. 1
    Room type
    DOUBLE SINGLE USE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DUS.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-1

    Photos are not available for this room type.

    NH Mexico City Valle Dorado

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIOR • 1 Bedroom • 26 m²DBL.SU
    DOUBLE SUPERIORPhoto unavailable7 photos

    NH Mexico City Valle Dorado

    DOUBLE SUPERIOR

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    26 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width, 2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Room amenities

    • Ironing set
    • Bathroom: 1
    • Shower
    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access
    • Tea and coffee making facilities
    • Centrally regulated air conditioning
    • Wi-fi
    • Desk
    • Cable TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 32 m²DBL.ST-2
    DOUBLE STANDARDPhoto unavailable6 photos

    NH Mexico City Valle Dorado

    DOUBLE STANDARD

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    32 m²
    Occupancy
    Guests: 1–3 • Adults: max. 3 • Children: max. 2
    Bed setup
    King-size bed 150-183 width, 2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-2

    Room amenities

    • Bathroom: 1
    • Shower
    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access
    • Tea and coffee making facilities
    • Ironing set
    • Centrally regulated air conditioning
    • Wi-fi
    • Desk
    • Cable TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST-1

    Photos are not available for this room type.

    NH Mexico City Valle Dorado

    FAMILY ROOM STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CAPACITY 2Room • CAPACITY 2ROO.C2

    Photos are not available for this room type.

    NH Mexico City Valle Dorado

    Room CAPACITY 2

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CAPACITY 2

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.C2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST

    Photos are not available for this room type.

    NH Mexico City Valle Dorado

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST-1

    Photos are not available for this room type.

    NH Mexico City Valle Dorado

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    NH Mexico City Valle Dorado

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE SUPERIORSINGLE • SUPERIORSGL.SU

    Photos are not available for this room type.

    NH Mexico City Valle Dorado

    SINGLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-3

    Photos are not available for this room type.

    NH Mexico City Valle Dorado

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    NH Mexico City Valle Dorado

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR KING BEDDOUBLE • SUPERIOR KING BEDDBL.KG-SU

    Photos are not available for this room type.

    NH Mexico City Valle Dorado

    DOUBLE SUPERIOR KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-11

    Photos are not available for this room type.

    NH Mexico City Valle Dorado

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-11

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    NH Mexico City Valle Dorado

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM WITH DOUBLE BEDFAMILY ROOM • WITH DOUBLE BEDFAM.DB

    Photos are not available for this room type.

    NH Mexico City Valle Dorado

    FAMILY ROOM WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARD • 1 Bedroom • 32 m²FAM.ST
    FAMILY ROOM STANDARDPhoto unavailable4 photos

    NH Mexico City Valle Dorado

    FAMILY ROOM STANDARD

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    32 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 2
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST

    Room amenities

    • TV
    • Bathroom: 1
    • Shower
    • Hairdryer
    • Direct dial telephone
    • Internet access
    • Tea and coffee making facilities
    • Ironing set
    • Centrally regulated air conditioning
    • Wi-fi
    • Desk
    • Cable TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 26 m²DBL.ST
    DOUBLE STANDARDPhoto unavailable6 photos

    NH Mexico City Valle Dorado

    DOUBLE STANDARD

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    26 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Room amenities

    • Centrally regulated air conditioning
    • Cable TV
    • Desk
    • Wi-fi
    • Ironing set
    • Tea and coffee making facilities
    • Internet access
    • Radio
    • TV
    • Direct dial telephone
    • Hairdryer
    • Shower
    • Bathroom: 1

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CAPACITY 3Room • CAPACITY 3ROO.C3

    Photos are not available for this room type.

    NH Mexico City Valle Dorado

    Room CAPACITY 3

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CAPACITY 3

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.C3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 32 m²DBL.ST-1
    DOUBLE STANDARDPhoto unavailable6 photos

    NH Mexico City Valle Dorado

    DOUBLE STANDARD

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    32 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 2
    Bed setup
    King-size bed 150-183 width, 2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Room amenities

    • Bathroom: 1
    • Shower
    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access
    • Tea and coffee making facilities
    • Ironing set
    • Centrally regulated air conditioning
    • Wi-fi
    • Cable TV
    • Desk

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about NH Mexico City Valle Dorado

8.8
Excellent
1,002 Reviews
Cleanliness
9.0 /10
Service
8.6 /10
Comfort
8.6 /10
Condition
8.8 /10
Location
8.0 /10
Neighborhood
8.2 /10
Amenities
8.4 /10
100 reviews shown
10/10
Exceptional
08 Jul 2026
Emmanuel
Everyone was respectful and rooms were clean
Family
10/10
Exceptional
01 Jul 2026
Deborah Lynn
No where near anything important as far as sightseeing because of the horrible traffic. Stay closer to the city's center and save yourself an hour commute if you're vacationing. Great hotel otherwise!! Very clean and plenty of shopping in building and nearby. Room is very spacious!
Self
10/10
Exceptional
29 May 2026
Luis Antonio
Todo ok
Partner
10/10
Exceptional
28 May 2026
BERENICE
Extended my stay due to the comfort and liking.
Family_with_children
10/10
Exceptional
28 May 2026
BERENICE
Amazing stay. Hotel and room is very modern and clean. Everyone was helpful and attentive. Will definitely stay at NH Valle Dorado again. You won't be disappointed.
Family_with_children
10/10
Exceptional
09 May 2026
Carlos Parga
The room was incredible, clean and the free snacks were so nice to have. Staff was the best, kind, friendly and helpful.
6/10
Pleasant
28 Apr 2026
Maria
I sent an emailed with a question about transportation but did not receive a response. Before scheduling my airport ride, I was quoted a price by the front desk, at my destination, the driver advised the cost was higher than quoted—BTW nearly twice the cost of an Uber for the same trip.
Friends_and_family Family
10/10
Exceptional
24 Apr 2026
Chukwuma
This was a pleasant hotel with warm staff members and nice
10/10
Exceptional
13 Apr 2026
antonio
Siempre que voy a zona tlalnepantla me hospedo en este lugar la ubicación es excelente
10/10
Exceptional
25 Mar 2026
Yuliana
Clean Room
8/10
Excellent
03 Mar 2026
Hilary
Facilities were adequate and the bar/restaurant was fully equipped.
Partner
4/10
Poor
16 Feb 2026
POOJA
Honestly one of the worst hotels I ever stayed at
Leisure Pet
8/10
Excellent
12 Feb 2026
Gerardo
excellent quality of staff, the bad thing, in my room was a soap used and Dental Floss empty, so I guess staff cleaned room without clean bathroom.
Business
8/10
Excellent
19 Jan 2026
Patricia Ximena
Good
Friends_and_family Family
10/10
Exceptional
29 Dec 2025
Juan Carlos
It was a fairly clean place. Just a bit far from where smithing is.
Business_and_leisure Partner
10/10
Exceptional
16 Dec 2025
Juan Daniel
Exelente servicio, muy bonito el lugar y muy bonita la habitación. Si volveria 😄
10/10
Exceptional
30 Nov 2025
Jesus
The front desk staff is very helpful very professional
10/10
Exceptional
18 Nov 2025
Maribel
Súper limpio y me aplicaron el descuento en alimento por haber tomado el hotel en expedía! Muy cerca del lugar donde íbamos a visitar
Leisure Partner
10/10
Exceptional
30 Sep 2025
SAMUEL
Great value , service and comfort !
Leisure
10/10
Exceptional
23 Sep 2025
Elizabeth
Very clean
Business_and_leisure Family
10/10
Exceptional
18 Sep 2025
Omar Isaac Romero
Clean and friendly staff
Leisure Partner
10/10
Exceptional
13 Sep 2025
Ana
Staff was super friendly
Leisure Partner
10/10
Exceptional
19 Jul 2025
Verified traveler
Quiet stay thanks
Business_and_leisure Family_with_children
10/10
Exceptional
18 Jul 2025
Miguel

Very nice Hotel

Excellent!!!
Business
10/10
Exceptional
24 Jun 2025
Jaime

Thank You NH Valle Dorado

I think the hotel is modern, clean, confortable. The seevice personal, gave us an excelent seevice. My love and me enjoyed our stay in NH Valle dorado thank You.
Partner
10/10
Exceptional
06 Jun 2025
GABRIEL
Very clean
10/10
Exceptional
20 May 2025
Carlos
Excellent service, location and convenience. Fair rates
Business_and_leisure Self
10/10
Exceptional
09 Apr 2025
Glenn
Great room for the price
Business Self
10/10
Exceptional
25 Mar 2025
Alberto
Thanks
8/10
Excellent
02 Mar 2025
Isabel
Property is very basic, but clean. Do not believe what staff said that breakfast was not included.
10/10
Exceptional
21 Feb 2025
Ornedys
Perfect
Business Self
10/10
Exceptional
25 Jan 2025
Steven
Good location if you are doing business in Tlalnepantla. Clean, affordable
Business Self
10/10
Exceptional
30 Dec 2024
Agustin
great attention
Leisure Family
8/10
Excellent
27 Dec 2024
Fabiola
Demasiado ruido en la habitación porque mi habitación estaba a lado de la salida de emergencia/servicio y a cada rato sonaban los portazos de la puerta.
No hubo buena comunicación al inicio, había pedido desde el inicio late check in y no dejaron la instrucción por lo cual me hablaron para desocupar la habitación antes.
Leisure Family
10/10
Exceptional
19 Nov 2024
hasmin
Gracias
Leisure Family
10/10
Exceptional
17 Nov 2024
Anderson

Good service & nice breakfast

We checked in at 0300 and booked room with two beds. Entering the room only has a king size bed. Front desk staff told us all rooms with two beds were gone he offered to bring a small bed to our room in five minutes and he did it.
Business
2/10
Poor
11 Nov 2024
Yonglae
terrible staff...todos muy mal atendida
Business Family
6/10
Pleasant
26 Oct 2024
Ernesto
There was no hot water
4/10
Poor
08 Sep 2024
Raul
[staff]
Friendly and courteous from cleaning, lobby to restaurant

[Location]
This hotel is located in a plaza with nearly no restaurants therefore heavily dependent on NH Hotel restaurant or UberEats delivery.

[NH Restaurant] - Very poor selection and service

Very limited buffet selection for the price $300 pesos. The breakfast buffet staff wasn’t keeping up with making sure their buffet was filled with food and one time they simply ran out of eggs so we had to wait for them to get eggs. The staff serving coffee were courteous and keeping up our needs at the table with coffee. I would recommend you go to a nearby VIPS or TOKS since the NH restaurant is not worth it.

[Hotel Card Keys]
- The hotel card keys deactivate every day so you must stop at lobby to get them reactivated daily which is absurd for a 4 star hotel. They said their system deactivates them so its just an inconvenience

[Hotel Power Outages]
There were multiple times we lost power to the entire floor (not due to weather). The entire hallway to get to the lobby seemed like a Haunted Hotel but luckily it seemed elevators were on emergency power. I think a breaker had to be reset at least x2 times

[Hotel Room Issues]
The refrigerator wasn’t working do had to call maintenance. The shower head was broken at the connection to water pipe so a bunch of water was spraying out of the top. The room thermostat was programmed to not allow HEATING of room so it got cold at night which was unacceptable.
Business_and_leisure Family
10/10
Exceptional
30 Jun 2024
Glenn
Recieved an upgrade breakfast was great
Leisure Self
8/10
Excellent
24 Jun 2024
Alex
The restroom had a glass door, partially smoked, but I would like my privacy when I go to the bathroom. Shower water goes to toilet area and near sink due to not having a ledge or border between areas. Shower not totally enclosed. TV is not smart, bring your firestick or hulu box, etc.
Leisure Family
8/10
Excellent
02 Jun 2024
Rosa Elvia
I had a great stay, clean room, quite nights. Great staff.
Leisure Self
8/10
Excellent
24 May 2024
Grzegorz
Standing water in the shower area!
Business Partner
8/10
Excellent
19 Apr 2024
Agustin Ignacio Guarneros
.
10/10
Exceptional
29 Feb 2024
Alvaro
Convenient
10/10
Exceptional
03 Jan 2024
Fabiola
Muy buen servicio, las habitaciones están en excelentes condiciones y es muy silencioso para descansar
Leisure Partner
8/10
Excellent
02 Jan 2024
Jorge
The room was extremly cold and when I setup the thermostat to heating, it didn't work and just made it worst. When I reported this to the hotel staff, they told me that indeed they did not have heating and so there was nothing that could be done. They offered a portable heater but it was never delivered to our room.
Leisure Family
8/10
Excellent
17 Dec 2023
Alejandra
Safe location within a shopping center with various options for eating out nearby.

Very spacious room.
Friends_and_family Family
10/10
Exceptional
23 Sep 2023
Fabiola
Excelente propiedad y valor
Leisure Partner
10/10
Exceptional
27 Aug 2023
Susan
Handy to shops
Leisure Family
10/10
Exceptional
10 Jun 2023
Hugo Cesar
La limpieza y distinción de NH caracteriza a este hotel
Business Self
10/10
Exceptional
01 Jan 2023
Julio Cesar Amador
Excellent!
Leisure Partner
10/10
Exceptional
16 Dec 2022
Julio Cesar Amador
Awesome as always….
Leisure Partner
10/10
Exceptional
05 Oct 2022
Tatiana
The hotel is very nice, rooms are comfortable, great location and very convenient. The staff is great!
Leisure Self
10/10
Exceptional
27 Sep 2022
Daniela
Great stay, thx!
Leisure Self
10/10
Exceptional
23 Sep 2022
Neil
El Hotel NH Valle Dorado esta muy bien - los cuartos estan amplio, limpio, y bien equipado. El lugar dentro CityShops es muy conviente, y el restaurante siempre tiene un buen chef, y opciones interesante. Recomiendo altamente este hotel.
Business_and_leisure Partner
10/10
Exceptional
09 Jun 2022
Judith
It was really nice to receive an upgrade
Leisure Family
8/10
Excellent
18 May 2022
Javier
The buffet was very neat, clean, very well organized, very professional, very secure...
Leisure
10/10
Exceptional
30 Apr 2022
Emilio
Young property well cared. Good service and location.
Leisure Self
8/10
Excellent
15 Feb 2022
Agustin
El check-in es distinto a el resto de los hoteles NH, el procedimiento es discriminatorio, ya que la persona en recepcion decide a quienes si les pide documentos y a quienes no. No se respeta la privacidad de los menores.
Dejo de tener el trato amable y familiar que anteriormente tenia el personal.
Leisure Family_with_children
8/10
Excellent
09 Jan 2022
Alejandra
Good in general
Business_and_leisure Self
10/10
Exceptional
01 Jan 2022
Juan Carlos
Rooms and service are great. You can have dinner and go to the movies without leaving the mall
Leisure Partner
10/10
Exceptional
18 Dec 2021
Jorge
Me gustó que tuvieran un super mercado cerca. Necesitan mejorar en el menú a la carta no hay muchas opciones.
Business Self
2/10
Poor
13 Dec 2021
Jose
Bad service
Leisure Self
8/10
Excellent
17 Nov 2021
paul

Nombrr 2021

We stayed Wednrsday through Saturday. And then travelked elsewhere and returrned on Sunday for2 nights. During the first stay i developed a itchy rash on body parts not covered by pajamas that i subsequently investigated the source as bedbugs. Other than this the hotel is comfortable. The breakfast was good. I received a room upgrade during the first stay due to member gold priviledge. I didnt request. The second 2 day stay i didnt request either but wasnt given the upgraded room even though i know it was available
Partner
10/10
Exceptional
15 Aug 2021
Apoorva

Great place, friendly staff!

My stay was awesome. The room service, reception desk and the house keeping staff were all very warm, welcoming and professional. I travelled alone and I couldn’t have asked for a better place to stay than NH Mexico City Valle Dorado. I’m very happy that I choose this place for my stay. Thanks to all the staff and reception desk personnels for making my stay a comfortable one.
Self
10/10
Exceptional
08 Jun 2021
Gustavo

Best value in Valle Dorado

Great value, excelent location!
Partner
6/10
Pleasant
06 Jun 2021
Verified traveler
Very difficult to find, no signage to where to find it from out front. Beds very hard and was given bare minimum of amenities, had a coffee machine but no coffee to put in or glasses. Fridge unplugged did not know had food in for a day which made it smell, no complimentary water at all. Disappointing. Advertised airport shuttle but not the case
Leisure Self
10/10
Exceptional
01 Jun 2021
Verified traveler
Excellent service, & very friendly every one
Business Self
6/10
Pleasant
13 May 2021
Gustavo

Llegué al lobby por suerte! Pero valió la pena

El hotel está muy bien, pero falta señalización para llegar al lobby, el cual está en un tercer nivel al que tienes que subir por medio de escaleras eléctricas, con la esperanza que allí esté. Era medianoche y estaban usando un martillo neumático muy ruidoso para reparaciones, tuve que pedir cambio de habitación para poder dormir. El hotel está en magníficas condiciones, el Staff muy amable, en general buen value, pero deben de cuidar ese tipo de detalles.
Self
10/10
Exceptional
14 Dec 2020
Ana

Bueno con algunas inconveniencias

La atención buena pero no hay botellas de agua en la habitación ni un lugar cerca donde podamos comprar no puede ser que no te proporcionen agua cuando tienes necesidad de quizás tomar un medicamento y vienes llegando de un vuelo a las 12:00am teniendo que pedir un taxi para poder ir a comprar
Partner
10/10
Exceptional
14 Dec 2020
Marisol

Todo bien con una excepción

Estoy de acuerdo que estamos en pandemia y regulaciones pero que no le pongan a uno agua para tomar en los cuartos eso está de más esa es mi única queja al respecto ojalá que lo corrijan de lo demás el servicio ok
Friends_and_family Family
10/10
Exceptional
13 Nov 2020
Verified traveler

Service is great

Very good service
Business
6/10
Pleasant
08 Feb 2020
Adriana
Safety at the shower area is a concern and the staff did not pay attention to this. The floor ends up really slippery, my sister had a bad injury because there is not even a handler to prevent accidents while showering.
Friends_and_family Family
4/10
Poor
04 Feb 2020
Laura
Good location, the mall where the hotel is located has a lot of places for shopping; pharmacy, restaurants, movie theater, etc. Unfortunately the hotel even though it was clean and has very comfortable rooms, the bathrooms locked key safety features. The showers have no safety bars and the floors are extremely slippery. I suffered a fall and as a consequence I am in extreme pain. When I reported the accident the response of the staff was not very professional and sadly somehow was somehow almost mocking response to my pain. It wasn’t until 2 days after the fall that a shower mat was delivered to my room. Nobody contacted me to make sure I was ok even though they knew I was hurt and in a lot of pain. Has this had happen in any hotel within the United States they would’ve make sure their guest was taken care of, received medical attention and was ok. Not going back there. I can’t understand how is it possible that a hotel from such a big chain of hotels locks safety bars in the showers. My flight back was a nightmare because I was in so much pain, the remainder of my vacation was ruined because of my fall and yet they thought it was a laughing matter. No manager was onsite, I wrote a letter and I am yet to hear from them. If you are planning to go there I suggest you bring your own shower mat or use one of the towels on the floor. We had 3 rooms reserved and I told my other guests to use the towels to avoid the slippery floors.
Friends_and_family Family
10/10
Exceptional
19 Dec 2019
Oscar
Relaxing and comfortable
Partner
10/10
Exceptional
16 Dec 2019
Ana
Muy limpio, ordenado; la atención de su personal es de primera la verdad que fue un gusto hospedarnos ahí todo cubrió nuestras expectativas
Partner
10/10
Exceptional
12 Dec 2019
Verified traveler
Love this hotel great location great staff, friendly and clean
Business
10/10
Exceptional
19 Nov 2019
omar
Good place. Well located
10/10
Exceptional
19 Nov 2019
Verified traveler

VERY GOOD

Great for my business purposes
10/10
Exceptional
16 Nov 2019
Verified traveler
I have stayed a number of times at this hotel and it seems very much improved over the past. It is an excellent business hotel.
Business Family
10/10
Exceptional
22 Sep 2019
Dri
Excellent hotel to stay. I love that is inside a mall where you find everything. I normally stay there every time I go to DF which is two -three times a year! Price is reasonable and buffet breakfast is included if you ask for it. I highly recommend it.
Business_and_leisure Self
10/10
Exceptional
23 Aug 2019
Jorge
Nice affordable hotel inside a Shopping Plaza. The downside is that the parking is controlled by the plaza not the hotel and sometimes can get expensive. But otherwise, I would recommend it for that part of town.
Friends_and_family Partner
8/10
Excellent
17 Jul 2019
michael
The hotel was conveniently located. Very helpful to be in a full shopping mall. The room was clean and comfortable. The WIFI worked flawlessly. The staff was friendly and helpful. Will recommend to friends and family and would stay there again.
10/10
Exceptional
05 Jul 2019
Verified traveler
Todo estuvo bien faltan batas pantuflas y agua de cortesía.
Leisure Family
10/10
Exceptional
06 Jun 2019
Nicola
It was a nice, clean hotel room. The breakfast was delicious with a wide variety of food to chose from.
Business Family
8/10
Excellent
28 Apr 2019
Verified traveler
First time in here hotel very nice and clean, such a peaceful atmosphere
Friends_and_family Family
8/10
Excellent
08 Apr 2019
Verified traveler
Easy access to food drink shopping

Over head bed lights were disaster
Business Self
8/10
Excellent
21 Feb 2019
Verified traveler
It was clean, organized, well-kept and well-run. The staff was friendly.
Leisure Self
8/10
Excellent
25 Jan 2019
Comf_Numb
Good location, friendly staff, simple clean room. Took me a minute to figure out the coffee maker. I would prefer a Keurig instead of the Nescafe, but that's my preference. Also, gym a little bit smallish.
Business Self
8/10
Excellent
06 Jan 2019
Verified traveler
The breakfast choices of hot food could improve. Other than that it was fine.
Friends_and_family Partner
6/10
Pleasant
03 Dec 2018
Verified traveler
Cold room long time to receive hot water wife was poor
8/10
Excellent
20 Oct 2018
Rob
Modern and clean. Good breakfast. At floor there is a small refreshment at different time, very nice. Gym is just enough.
10/10
Exceptional
04 Jul 2018
Fátima

Great Location, Great Value!!

The Hotel is well located at City Shops Shopping Center, where there are a few restaurants, a supermarket, a starbucks and someother shops as well as a beauty salon where you can pamper yourself. If your activities are going to Be in the Tlanepantla are this is a perfect Hotel for staying. The room has all you might need sucha s an iron, a blow dryer and a coffee maker. The bed was comfy and they provide you with shampoo, soap and conditioner. I really recommend this Hotel. My Mom stayed there in the beginning of this year with her sister and based on her experience i stayed there this time!! If you wanna work out a bit, they have a small gym well equipped where you can burn some calories out!!
2/10
Poor
29 May 2018
Sebastian

Bad service, last time i stay here

had a problem with my laundry not been delivered as expected the offer a 15% discount I had all weekend without clothes, bad service will never stay here again, i stayed for 9 nights and didn’t matter to them, was disrespectful
10/10
Exceptional
02 Apr 2018
Dan
perfect stay
8/10
Excellent
25 Mar 2018
Kenny

Nice hotel

This is a great hotel if you have work around the area of where this hotel is located. They have couple of restaurants downstairs that's fare more familiar to the US citizens. There is a small mall within 5 min if you'd like to explore what is around. Otherwise, there aren't much things to do. The hotel was in a great condition with nice hospitality. The bed was clean and the room was clean as well. As with any hotels in Mexico, the water situation is a little weak. The toilet flushing was below par that needed to be flushed twice. The gym itself is not that big but doable. Either way, this is a comfortable hotel for sure.
6/10
Pleasant
20 Mar 2018
Verified traveler

Stay somewhere else.

To start, the room we got had a turbine from the air-conditioning system (?) right outside our window. It wasn't too loud but a definite eyesore. The washroom was dirty, and the duvet cover had some dirty spots of significan size. We had coffee but no coffee maker or microwave. BEWARE - they charge you for the water in the room. When we asked for a different room, the front staff dis let us know that there wasn't anything available so we needed to wait until the next day. We did and the next day they left us waiting with our things pack and ready to go out for an hour and a half. Additionally, they don't have a set schedule to clean specific rooms so, many times, we came back around 5 or 6 pm and our room wasn't ready yet. When we asked for a late checkout (we asked to leave at 2:30 instead of 1:00 pm) they informed us that we were going to be charged almost $700 pesos. Overall, a bad experience - for the amount of money we paid, next time we will stay at the other hotel crossing the street (it also has a mall nearby with the same amenities this one offers, but a lot more value for the money).
Family
8/10
Excellent
04 Oct 2017
Verified traveler

Nice hotel with shopping and restaurant within sec

Nice hotel with shopping and restaurant within sec
4/10
Poor
25 Sep 2017
Margie

Disappointing

Overall unpleasant. Room was HOT. A/C in two of our rooms didn't work st all. They moved my friend but told me mine would be fixed. It never was. Breakfast buffet was fair. Hotel is in a shopping mall so you have to ride escalator up to the third floor to enter. There may have been an elevator but it was not apparent. Only good thing about the location was Rustic Kitchen, a very nice restaurant in the mall. I checked out three days early and moved to Sheraton in Reforma. Farther from the job but a much better hotel for the same price.

Location & surroundings

NH Mexico City Valle Dorado
Blvd Avila Camacho 3130, Estado De Mexico, Mexico

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NH Mexico City Valle Dorado

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