RO
Room Only
Accommodation only. Meals are usually not included.
Show prices in
Choose a currency for your trip.
Popular currencies
More currencies
More crypto
No currencies found. Try a name or currency code.
8.4/10Excellent510 Reviews
Cleanliness8.4/10 8.4
Service8.2/10 8.2
Comfort8.4/10 8.4
Condition8.0/10 8.0
Location10.0/10 10.0
Neighborhood7.6/10 7.6
Amenities8.0/10 8.0
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Mandarin Carton
Located in the heart of a major commercial district, this hotel artfully blends modern design with classic elegance, creating a tranquil and comfortable atmosphere. The 162 luxurious guest rooms offer a variety of amenities and first-class service, providing the perfect retreat after a busy day.
Guests can enjoy a daily buffet breakfast, valet parking, 24-hour taxi service, and babysitting. Additional facilities include a heliport, car parking, and bus parking.
Show less
With a stay at Mandarin Carton in Tlalnepantla de Baz (Ciudad Satélite), you'll be a 2-minute drive from Plaza Satelite Shopping Center and 11 minutes from Angel of Independence Monument.
This hotel is 9 mi (14.5 km) from Basilica of Our Lady of Guadalupe and 9.1 mi (14.6 km) from Chapultepec Castle. Make yourself at home in one of the 153 air-conditioned rooms featuring flat-screen televisions.
Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services.
Event facilities at this hotel consist of conference space and a meeting room. Free valet parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Transportation services
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
Anytime
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
Cash deposit required
Professional property host/manager
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-out is available
Cashless transactions are available
Important information
-
You need to know
- One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
- Contactless check-out is available.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
-
Minimal age
18
-
Optional fees
- Fee for buffet breakfast: approximately MXN 180 for adults and MXN 150 for children
- Rollaway bed fee: MXN 300 per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Spanish
Nearby attractions
Plaza Satelite Shopping Center
2.1 km / 1.3 mi
Mundo E Shopping Center
2.3 km / 1.5 mi
Naucalli Park
3.3 km / 2.1 mi
IMSS Lomas Verdes Mexico DF
3.9 km / 2.4 mi
Mexico City Arena
6.6 km / 4.1 mi
Toreo Parque Central
8 km / 5 mi
U.S. Embassy
8.9 km / 5.5 mi
Centro Citibanamex Convention Center
9.2 km / 5.7 mi
Plaza Polanco
9.4 km / 5.8 mi
Hipódromo de las Américas
9.4 km / 5.8 mi
Acuario Inbursa
10.1 km / 6.3 mi
Antara Polanco
10.2 km / 6.3 mi
Soumaya Museum
10.2 km / 6.4 mi
Plaza Carso Shopping Center
10.2 km / 6.4 mi
Pemex Executive Tower
10.5 km / 6.5 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of most recent renovation: 2011
- Number of floors (main building): 6
- Number of floors (annexe): 4
- Single rooms: 89
- Double rooms: 48
- Junior suites: 5
- Suites: 10
- Accessible rooms: 2
- hotel
- American Express
- JCB
- MasterCard
Show 46 more facilities & services
- Visa
- City centre
- Bus/Train station
- Nearest Bus / Metro Stop
- Airport
- 24-hour reception
- Check-in hour
- Check-out hour
- Mobile phone coverage
- Wi-fi
- Room service
- Laundry serviceExtra charge
- LaunderetteExtra charge
- Medical serviceExtra charge
- Air conditioning in public areas
- Hotel safe
- Currency exchange facilities
- Cloakroom
- Lift access
- Concierge
- Gym
- Newspapers
- Luggage room
- Clothes dryer
- Bar
- Restaurant: 1
- Non-smoking area
- Smoking area
- Air conditioning in Restaurant
- Conference room
- Meeting room
- Business centre
- Children playground
- TV lounge
- Game room
- Breakfast
- Breakfast buffet
- Continental breakfast
- À la carte lunch
- Set menu lunch
- À la carte dinner
- Set menu dinner
- Special dietary options
- Non-smoking establishment
- Fitness
- Billiards
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMandarin Carton
DOUBLE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMandarin Carton
DOUBLE DELUXE KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
QUADRUPLE DELUXE KING BEDQUADRUPLE • DELUXE KING BEDQUA.DX-KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMandarin Carton
QUADRUPLE DELUXE KING BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- DELUXE KING BED
Adult and child limits apply within the room's total guest limit.
Room code: QUA.DX-KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityMandarin Carton
JUNIOR SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: JSU.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Mandarin Carton
100
reviews shown
john
What a disappointment! Many stays and then it went from 5 stars to one because they essentially over charged me. Mistakes happen and the person at the counter may not be able to handle anomalies, but 3 messages to management that went unanswered shows complete disdain for the customer. Sad, because I liked the hotel, but won't return because overcharging a repeat customer and then wasting my time by ignoring my messages to remedy what happened is just too much to add to my repeats.
Ahmad
Just basic
john
Repeat customer, repeat experience
john
Repeat customer, repeat experience
john
Repeat customer, repeat experience
john
Repeat customer, repeat experience
john
Multiple repeats for me ... quite nice, quiet, great staff
Mike
The hotel was great the staff was very nice the hotel is right on the edge of a better area even though there are several good restaurants within walking distance if you go five blocks in One direction you're in a very ritzy neighborhood yet the hotel is in a position and neighborhood that looks very run down not the hotel just the neighborhood I would gladly be go there often now that I know the area better I will be traveling there once a month for the next year and a half and I have been at other hotels that were not as nice as this
john
Hotel and staff were excellent. My room was quiet despite proximity to busy streets. The attention to details (every encounter with staff, beauty of the inside, room goodies like soap, upkeep of common areas) was noted and appreciated. Will stay again.
Madai
First, there was a man at the parking area near to the door and he was not wearing uniform but was part of the personnel and have a weird attitude. The person at the front desk was very annoying, he didn’t speak clear Spanish and when I ask to repeat he was not happy, he was arrogant, make me feel like I was supposed to serve him . The hotel room was outdated but clean, it was hot the IC was not working well, the mattress was too hard and they use a plastic cover that make noises and make you sweat.it looks like the hotel is going through renovations.
Yolanda
I like the reservation was respected until I arrived the staff very nice
The carpets need a more cleaning service the rest was perfect I. The room
The carpets need a more cleaning service the rest was perfect I. The room
Augusto
Good Hotel for business
Well located north of Ciudad de México , have some amenities close but not Safe to Walk by night
Selena
Really bice front service and clean hotel and good looking hotel room
Rey
The WC was stained with yellow that look quite dirty, it was cleaned the day after. Lights were flicking and making a terrible noise. Jacuzzi was in bad shaped and look so dirty it was not appealing to use it at all.
Massiel
Comfortable and good price. Very good option for long or short stays
Natanael
It was fine
Andrew
Great hotel
Everything was great
Sonia
El personal amable el lugar limpio el servicio del cuarto me gusto mucho pues te brindan cepillos de dientes pasta crema gorra para cubrir el pelo.
Natanael
Toilet didn't flush properly, they never got the safe opened, but it's fine for a comfortable night's sleep
Carlos
Clean hotel overall. Poor restaurant service, inconvenient bathroom set up, good laundry & front desk service
Jocelyn Hinojosa
Overall hotel is very pleasant. Need to pay more attention to facilites, ex. Faucet handle fell off. Only one person attending chkin and phone
Natanael
No issues means perfect. Keep up the good work
Verified traveler
Una buena alternativa en dicha área
Luis
Great staff very friendly
Pablo
El restaurant es muy caro y tiene poca variedad comparados con otros de la zona, a parte de que el domingo no abre. La habitación es agradable pero el servicio deja mucho que desear. Falla constantemente la electricidad del hotel. Muy sucio y muy caro para lo que ofrece. Encontré una pantaleta debajo de mi cama al llegar a la habitación.
Rachel
Me and my husband enjoyed property staff was curteous and fast.
Verified traveler
Mal servicio a cuarto.
Instalaciones y habitaciones están OK. El servicio de recepción es muy amable, pero el servicio de alimentos a cuartos es PÉSIMO ase tardaron más de una hora para un plato de frutas y un sándwich. Y para finalizar el mesero (David) se porto muy grosero y de mala actitud.
Dudaría en volver a hospedarme ahí con ese tilo de personas.
Dudaría en volver a hospedarme ahí con ese tilo de personas.
Oliviavelez
The hotel was clean, the breakfast buffet was economical and tasted excellent. The room was cleaned daily, staff was friendly and helpful. I loved the hotel and would definitely stay again.
Sambhu
Breakfast was awesome and staff was really friendly. Only suggestion is to have someone who can converse in English
Verified traveler
The hotel was nice and staff were professional and helpful.
Erick
I stayed there because I went to a concert at the Arena and it was close by.
Verified traveler
It was fine. The only thing is that the room I got had a window with a wall instead a view but I asked to change the room and they gave me another one at that moment.
DAVID
The hotel rooms are pleasing would probably stay again on fast trip...
Luis Enrique
Great hotel, don´t check-in early
The staff was very friendly. Was not advised of being charged half a day rate for early check-in. Our flight arrived at 9am and we were charged for checking in before 3pm.
Derek
neat
unexpected surprise, the room had a jet stream tub.
Jack
Hotel building is quite old. You can listen to your neighbors' flushing toilets. On the other hand, staff is quite remarkable by being very kind and helpful.
MARTIN
NICE RELAXING PLACE
VERY CONVENIENT FOR MY NEEDS MY COSTUMERS ARE 10 MINUTES AWAY FROM THAT PLACE
Rafael
Lindo, buen lugar, cómodo y agradable
Jesús
Bien
Silvia
Habitación muy amplia, personal amable , buena ubicación, tiene estacionamiento techado.
Isai
Bueno
Jorge herrera
Habitación en mala condición, sabanas sucias.
No cerraba la puerta.
Lastima, era una buena opción. Necesitan darle mejor mantenimiento.
No cerraba la puerta.
Lastima, era una buena opción. Necesitan darle mejor mantenimiento.
Rafael
Nos sentimos muy a gusto , solo pasamos una noche, es la tercera vez q nos hospedamos aquí, la habitación limpia, grande, los espacios bien distribuidos, nos sentimos muy en casa, gracias!!
octavio
.
Erick
Bien
Eduardo
La coladera de la regadera de el baño estaba tapada y se estancaba el agua
Jorge L
Calefacción
La Calefacción no sirve y estuvieron fríos esos días. La temperatura de la habitación era muy fría ya que tenía grandes ventanas.
Susana Maria Daniela
Pase por negocios. Fue rapido, comodo y limpio.
Edgar
La recepción muere de hambre.. denles un pan
Reservé una habitación doble.. llegué con mi familia.. me preguntan.. \"viene solo?\".. les digo que no.. \"ah.. pues son em.. 750.. por las personas extras\" sin saber cuántas ni registrarlas ni nada.. es más.. ni las vieron.. pasaron de liso por el elevador cuando bajé por mi equipaje al sótano donde dejé el coche.. totalmente arbitrario si cobro.. ojalá le aproveche a la señorita que me robó.. de verdad.. páguenle bien a su gente.. porque parece que no ganan suficiente.. todo lo demás excelente.. muy agradable la estancia y los alimentos.. muchas gracias.
David Eduardo
Disponibilidad de habitaciones
Alberto
CREO QUE DEBEN TENER MAS CUIDADO EN EL MANTENIMIENTO DE LAS HABITACIONES, POR EL COSTO QUE MANEJAN QUEDA A DEBER MUCHO
Mitzi Belinda
Regular
La cama muy dura, desayuno bien, me hubiera gustado chilaquiles con pollo.
Había un insecto que parecía cucaracha.
Había un insecto que parecía cucaracha.
Jesus
Mantenimiento, elevador no servia
Rafael
En general bien, buen servicio limpio,tranquilo, solo observación la regadera con poco flujo de agua, mi esposa tiene el cabello largo y tardo mucho para quitar el shampoo, las toallas ya un poco gastadas pero limpias, gracias
LETICIa
Me gustó, buena atención, limpieza y servicio
Rafael
La propiedad bien ubicada, el personal atento, el elevador con poca luz, amenidades excelente, , en la habitación solo una observación la llave del lavabo gotea, solo como comentario, agradable en general, gracias!!!
Anailys
No tuve la mejor bienvenida, pues al llegar no encontraban mí reserva, me dieron una habitación y luego no me comunicaron más nada
Cristian
Todo esta muy bien
Luis
Todo bien
Verified traveler
Las camas que tenían antes estaban más cómodas, las que tienen ahorita no se puede descansar bien. Quitaron el servicio de cafetería y el frigobar
Alonso
Terrible estancia, el personal muy grosero y con muy poca disposición para ayudarte. Nos negaron servicio de room service por que “según tenían evento y no tenían tiempo para atenderme” esas fueron las palabras de una colaboradora, al día siguiente llegué por la noche y estaba cerrado con candado y tardaron casi 15 mins en salirnos a abrir, exponiendo nuestra seguridad al estar esperando en la calle, terrible hotel jamás volveremos
Miguel
La estancia fue buena fue por
Elizabeth
Bendecida vida
Excelente lugar ☺️ muy confortable y excelente ubicación
Nestor
Muy agusto
Israel
Excelente
Zully
Hotel sencillo a buen precio
Cubrió perfectamente mis necesidades y está muy Serca de plaza satélite
ALEJANDRO DIAZ
Se tardan mucho en atender y en limpiar habitaciones
Antonio
Estancia muy comoda
Fabi
Estuvo bien la estancia pero lo único que no me gustó fue que la TV no se veía
Jesus
Muy Bien como siempre ...
Raymundo
El hotel recomendable, los alrededores no inspiran seguridad
Gabriela
Buena relación calidad/precio
Denisse
Muy buena atención de los empleados en general. El restaurante a precio accesible. Habitaciones limpias y confortables. Disfrutamos mucho nuestra estancia.
Guillermo
En general todo bien
ANA KAREN
No quieren facturarte
Xavier
El hotel se ve viejo, obscuro. El internet esta terrible
Lidia
La cocina excelente
JOSE
Todo ok
Benjamin
Los alrededores son malos y no dan ck fianza
Jonathan
Buena comida atención
Alejandro
Terrible la limpieza, cucarachas en el baño, sábanas sucias, basura en el piso de la habitación, pésima la limpieza del lugar.
Roberto Carlos
No
Alejandro
Muy sucia la habitacion y la ropa de cama.
ricardo
Normal
Ana Luz
Un par de vueltas pero al final excelente
Nos habían asignado una habitación donde no funcionaba el clima, esperamos una hora y no fueron a revisar nada, al llamar nuevamente nos pidieron bajar a recepción y nos dieron otra habitación y estaba sucia… regresamos de nuevo y ya el chico de recepción fue él personalmente a asegurarse de que la nueva habitación estuviera perfecta! Y así fue…
La incomodidad radicó en que eran después de las 12am. Sin embargo todo al final se resolvió excelente!
La incomodidad radicó en que eran después de las 12am. Sin embargo todo al final se resolvió excelente!
Francisco Fabian
Buen servicio
Rocio
Una estancia horrible
La experiencia comenzo mal desde la llamada donde anticipe mi arribo, la señorita no encontraba mi reservacion y queria volver a cobrar, al llegar el chico de recepcion no fue amable y solicitar instrucciones era como pedir un favor, contestaba de mala manera, la habitacion definitivamente no coincide con la descripción, tenia un olor profundo a cigarro, las puertas de madera inchadas por la humedad, las paredes con evidentes muestras de mal mantenimiento, el aire acondicionado solo arrojaba aire frio, el agua tardo mas de 1 hr en salir caliente, el jacuzzi muy sucio, tuve que llenar y vaciarlo varias veces para poder tener agua limpia, por la noche hubieron ruidos de otras habitaciones constantes, llamaron de recepcion a las 2:30 am se rieron, no contestaron y colgaron, tuve que desconectar el teléfono, las luces que tienen no se apagaron por completo y causaban molestia
Falta de mantenimiento, definitivamente una experiencia que no pienso volver a repetir, en la app y en el sitio del hotel se hace menckon de ser un hotel de 4 estrellas, una completa mentira.
Falta de mantenimiento, definitivamente una experiencia que no pienso volver a repetir, en la app y en el sitio del hotel se hace menckon de ser un hotel de 4 estrellas, una completa mentira.
Cesar
Mayor servicio de las personas de front desk
francisco javier
El hotel es muy limpio y con mucha privacidad, lo volvería a utilizar más adelante
Daniel
Hay algunos empleados venezolanos y cubanos que se muestran arrogantes e incompetentes. A ver si los capacitan porque se nota que en sus países de origen no existe el concepto de servicio al cliente.
Jose Armando
El clima de la habitacion no funciona, se reporto a la administracion pero no fuero a checar, fue el Lunes 27 por la noche.
El drenaje de la rfegadera esta tapado.
El drenaje de la rfegadera esta tapado.
Héctor Salvador
Lugar bonito, limpio y cómodo. Personal amable y atento, a excepción del hombre del estacionamiento al medio día. Daba indicaciones de forma un tanto grosera.
Mara
El hotel para el precio es bueno….. y buena atención del personal
Pepe
Me dieron una habitación sucia y ocupada tres semanas después sigo esperando mi factura
Miriam
Buen precio y estancia
Jaime
Bueno y conveniente
ISMAEL
Es todo
DAVID ROBINSON
Excelente servicio.
Yolotzín
Todo estuvo excelente, me encantó
Elizabeth
Muy agradable y cómoda
Location & surroundings
Mandarin Carton
Gustavo Baz Number 12, Tlalnepantla, Mexico
Hotels Nearby
Compare other stays close to this hotel. Choose travel dates to check availability.
Show 46 more nearby hotels
Mandarin Carton
28 hotel photos
