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Novotel Mexico City Toreo

Mexico City · Mexico

Av Primero De Mayo 120 Torre 2 San Andres AtotoView location

9.0/10Excellent720 Reviews
Cleanliness9.4/109.4
Service8.8/108.8
Comfort8.8/108.8
Condition9.2/109.2
Amenities8.8/108.8
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  • Business hotels
  • Sustainability certification

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Novotel Mexico City Toreo

Novotel Mexico City Toreo is located in the State of Mexico, in the municipality of Naucalpan, one of the most industrialized in the area and less than 4 km from Nuevo Polanco. This hotel has 168 rooms, a business center, meeting spaces, work and relaxation area.

In addition, it has a new concept of open kitchen restaurants with varied and competitive banquet offerings full of excellent flavors.

Read more about this hotelShow less

With a stay at Novotel Mexico City Toreo in Naucalpan, you'll be within a 5-minute drive of Toreo Parque Central and Centro Citibanamex Convention Center. This hotel is 4.1 mi (6.5 km) from Chapultepec Park and 4.1 mi (6.6 km) from Plaza Satelite Shopping Center.

Make yourself at home in one of the 168 air-conditioned rooms featuring minibars and plasma televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.

Conveniences include safes and desks, as well as phones with free local calls. Featured amenities include a business center, a 24-hour front desk, and luggage storage. Planning an event in Naucalpan? This hotel has 215 square feet (20 square meters) of space consisting of conference space and 5 meeting rooms.

A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Popular amenities

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 1:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Parking height restrictions apply Green Key (Foundation for Environmental Education) LGBTQIA+ friendly Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets allowed Pet max weight (per pet) in kg is 15 Pet max weight (per pet) in lb is 33 Only dogs and cats are allowed Maximum number of pets per room 1 Service animals are allowed Service animals are exempt from fees/restrictions Pets cannot be left unattended

Cleaning and safety

Sanitization
Contactless check-out is available

Important information

  • You need to know
    • Only registered guests are allowed in the guestrooms.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
    • Parking height restrictions apply.
    • Guests can access their rooms with a mobile device.
    • Contactless check-out is available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards and cash
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Safety features at this property include a fire extinguisher
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately MXN 370 per person
    • Airport shuttle fee: MXN 490.00 per vehicle (roundtrip, maximum occupancy 4)
    • Airport shuttle fee per child: MXN 490.00 (up to 5 years old)
    • Covered valet parking fee: MXN 150 per night (in/out privileges)
    • Pet fee: MXN 1160 per pet, per night
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Toreo Parque Central 1.8 km / 1.1 mi
IMSS Lomas Verdes Mexico DF 3 km / 1.9 mi
Centro Citibanamex Convention Center 3.6 km / 2.2 mi
Hipódromo de las Américas 4.1 km / 2.5 mi
Plaza Polanco 4.4 km / 2.7 mi
Plaza Carso Shopping Center 4.7 km / 2.9 mi
Acuario Inbursa 4.9 km / 3 mi
Soumaya Museum 4.9 km / 3 mi
Antara Polanco 5 km / 3.1 mi
Avenida Presidente Masaryk 5.7 km / 3.5 mi
Hospital Español 6.1 km / 3.8 mi
Paseo de la Reforma 6.1 km / 3.8 mi
Spanish Consulate General 6.4 km / 4 mi
Chapultepec Park 6.5 km / 4.1 mi
Plaza Satelite Shopping Center 6.6 km / 4.1 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 168
  • Number of floors (main building): 6
  • Accessible rooms: 4
  • hotel
  • Large pets allowed (over 5 kg)Extra charge
  • Wheelchair-accessible
  • Car parkExtra charge
  • Key Collection
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
Show 18 more facilities & services
  • Valet parkingExtra charge
  • Room serviceExtra charge
  • Laundry serviceExtra charge
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safe
  • Bar
  • Meeting room: 3
  • ProjectorExtra charge
  • PhotocopierExtra charge
  • Audio-visual equipment rentalExtra charge
  • Green Key (FEE)
  • Breakfast buffet
  • À la carte lunch
  • À la carte dinner
  • LGTBIQ friendly
  • Non-smoking establishmentExtra charge
  • Single-Use Plastic Free
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE EXECUTIVEDOUBLE • EXECUTIVEDBL.EJ

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Novotel Mexico City Toreo

    DOUBLE EXECUTIVE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Novotel Mexico City Toreo

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE WITH VIEWSSUITE • WITH VIEWSSUI.WV

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Novotel Mexico City Toreo

    SUITE WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE SUPERIORQUADRUPLE • SUPERIORQUA.SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Novotel Mexico City Toreo

    QUADRUPLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE SUPERIORSUITE • SUPERIORSUI.SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Novotel Mexico City Toreo

    SUITE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE SUPERIORSINGLE • SUPERIORSGL.SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Novotel Mexico City Toreo

    SINGLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR CITY VIEWDOUBLE • SUPERIOR CITY VIEWDBL.CV-SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Novotel Mexico City Toreo

    DOUBLE SUPERIOR CITY VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR CITY VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.CV-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Novotel Mexico City Toreo

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE EXECUTIVE KING BEDDOUBLE • EXECUTIVE KING BED • 33 m²DBL.EJ-KG
    DOUBLE EXECUTIVE KING BEDPhoto unavailable8 photos

    Room overview

    Non-smoking room
    Room size
    33 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    DOUBLE
    View / characteristic
    EXECUTIVE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Hairdryer
    • Bathroom: 1
    • Wheelchair-accessible
    • Wi-fi
    • Disability-friendly bathroom
    • Internet access
    • Radio
    • Tea and coffee making facilities
    Show all 10 amenities
    • Minibar
    • Direct dial telephone

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Novotel Mexico City Toreo

    DOUBLE EXECUTIVE KING BED

    Room photos

    8 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    33 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    DOUBLE
    View / characteristic
    EXECUTIVE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EJ-KG

    Room amenities

    • Hairdryer
    • Bathroom: 1
    • Wheelchair-accessible
    • Wi-fi
    • Disability-friendly bathroom
    • Internet access
    • Radio
    • Tea and coffee making facilities
    • Minibar
    • Direct dial telephone

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG-1

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Novotel Mexico City Toreo

    JUNIOR SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.KG-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE SUPERIOR WITH DOUBLE BEDQUADRUPLE • SUPERIOR WITH DOUBLE BEDQUA.DB-SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    SUPERIOR WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Novotel Mexico City Toreo

    QUADRUPLE SUPERIOR WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    SUPERIOR WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.DB-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE SUPERIOR KING BEDSUITE • SUPERIOR KING BED • 40 m²SUI.KG-SU
    SUITE SUPERIOR KING BEDPhoto unavailable7 photos

    Room overview

    Non-smoking room
    Room size
    40 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    SUITE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Internet access
    • Minibar
    • Tea and coffee making facilities
    • Wheelchair-accessible
    • Disability-friendly bathroom
    • Wi-fi
    • Bathroom: 1
    • Hairdryer
    Show all 10 amenities
    • Direct dial telephone
    • Radio

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Novotel Mexico City Toreo

    SUITE SUPERIOR KING BED

    Room photos

    7 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    40 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    SUITE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG-SU

    Room amenities

    • Internet access
    • Minibar
    • Tea and coffee making facilities
    • Wheelchair-accessible
    • Disability-friendly bathroom
    • Wi-fi
    • Bathroom: 1
    • Hairdryer
    • Direct dial telephone
    • Radio

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR TWO DOUBLE BEDSDOUBLE • SUPERIOR TWO DOUBLE BEDSDBL.2D-SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Novotel Mexico City Toreo

    DOUBLE SUPERIOR TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE DELUXESUITE • DELUXESUI.DX

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Novotel Mexico City Toreo

    SUITE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Novotel Mexico City Toreo

    SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN SUPERIOR TWO DOUBLE BEDSTWIN • SUPERIOR TWO DOUBLE BEDS • 29 m²TWN.2D-SU
    TWIN SUPERIOR TWO DOUBLE BEDSPhoto unavailable6 photos

    Room overview

    Non-smoking room
    Room size
    29 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Double bed 131-150 width
    Room type
    TWIN
    View / characteristic
    SUPERIOR TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Disability-friendly bathroom
    • Minibar
    • Direct dial telephone
    • Radio
    • Internet access
    • Wi-fi
    • Hairdryer
    • Wheelchair-accessible
    Show all 10 amenities
    • Tea and coffee making facilities
    • Bathroom: 1

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Novotel Mexico City Toreo

    TWIN SUPERIOR TWO DOUBLE BEDS

    Room photos

    6 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    29 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Double bed 131-150 width
    Room type
    TWIN
    View / characteristic
    SUPERIOR TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.2D-SU

    Room amenities

    • Disability-friendly bathroom
    • Minibar
    • Direct dial telephone
    • Radio
    • Internet access
    • Wi-fi
    • Hairdryer
    • Wheelchair-accessible
    • Tea and coffee making facilities
    • Bathroom: 1

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Novotel Mexico City Toreo

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE BUSINESS SUPERIORSUITE • BUSINESS SUPERIORSUI.BS-SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    BUSINESS SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Novotel Mexico City Toreo

    SUITE BUSINESS SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    BUSINESS SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.BS-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Novotel Mexico City Toreo

    JUNIOR SUITE STANDARD

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    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
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    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST

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  • DOUBLE SUPERIOR KING BEDDOUBLE • SUPERIOR KING BED • 25 m²DBL.KG-SU
    DOUBLE SUPERIOR KING BEDPhoto unavailable6 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Disability-friendly bathroom
    • Minibar
    • Internet access
    • Radio
    • Direct dial telephone
    • Bathroom: 1
    • Wheelchair-accessible
    • Tea and coffee making facilities
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    • Wi-fi
    • Hairdryer

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    Novotel Mexico City Toreo

    DOUBLE SUPERIOR KING BED

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    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-SU

    Room amenities

    • Disability-friendly bathroom
    • Minibar
    • Internet access
    • Radio
    • Direct dial telephone
    • Bathroom: 1
    • Wheelchair-accessible
    • Tea and coffee making facilities
    • Wi-fi
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BED • 53 m²JSU.KG
    JUNIOR SUITE KING SIZE BEDPhoto unavailable9 photos

    Room overview

    Non-smoking room
    Room size
    53 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room amenities

    • Bathroom: 1
    • Wi-fi
    • Disability-friendly bathroom
    • Tea and coffee making facilities
    • Minibar
    • Internet access
    • Radio
    • Direct dial telephone
    Show all 9 amenities
    • Hairdryer

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    Novotel Mexico City Toreo

    JUNIOR SUITE KING SIZE BED

    Room photos

    9 photos

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    Room overview

    Non-smoking room
    Room size
    53 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.KG

    Room amenities

    • Bathroom: 1
    • Wi-fi
    • Disability-friendly bathroom
    • Tea and coffee making facilities
    • Minibar
    • Internet access
    • Radio
    • Direct dial telephone
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room EXECUTIVERoom • EXECUTIVEROO.EJ

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    EXECUTIVE

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    Novotel Mexico City Toreo

    Room EXECUTIVE

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    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    EXECUTIVE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.EJ

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

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    Novotel Mexico City Toreo

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

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Guest reviews

What other guests saying about Novotel Mexico City Toreo

9.0
Excellent
720 Reviews
Cleanliness
9.4 /10
Service
8.8 /10
Comfort
8.8 /10
Condition
9.2 /10
Amenities
8.8 /10
100 reviews shown
10/10
Exceptional
01 Jul 2026
Jorge
Todo ok, me gustó mucho el hotel.
Self
4/10
Poor
26 Jun 2026
Mayra
Terrible communication skills, had an awful experience just asking them to help me find water. Their room refrigerator doesn’t work. We had to purchase outside water and their refrigerator was out of order. Their security guard was so rude to me and my father asking him where we can find some water. the worst experience. Not a comfortable room no space and their food bland. Fo not stay there.
Family
10/10
Exceptional
22 Jun 2026
Claudia
Muy lindo y buena atención
Family
10/10
Exceptional
04 May 2026
Fernando
Good
8/10
Excellent
21 Apr 2026
Michelle
We loved it here, we are at the top floor & the views were amazing!
Everything is great except for 1, we asked the receptionist to book us a shuttle to go to the airport, she said the amount is 190 Mexican for the ride but when we paid the driver he said that it was 550 Mexican, he then called the hotel receptionist & I spoke to her & she said she made a mistake!?! ☹️
Just booked an UBer to go to the airport its about 200 Mexican.
Partner
10/10
Exceptional
09 Apr 2026
Salma L
The property said they served vegan food and didn’t . Everyone was kind . Especially ulisses the valley and his brother . No one was mean or moody .
Self
10/10
Exceptional
31 Mar 2026
Karla D
Amazing staffs and clean room. Definitely recommend and helped me with my boyfriend birthday surprise.
Partner
8/10
Excellent
26 Mar 2026
Juan
Muy buen hotel, para viaje de negocios, especialmente para trabajo cerca de la zona, ya que el hotel está ubicado en una zona industrial, a los alrededores no hay nada que uno pueda aprovechar para visitar más que empresas. El restaurante está muy bien y el servicio de gimnasio es externo pero es bastante completo el desayuno muy rico todo y las habitaciones perfectas.
Self
10/10
Exceptional
09 Mar 2026
Victor
Stayed at Novotel for a 3 day business trip, main reason was location (close to Banamex Expo Center). Room was good, didnt like the fact that my room didnt have a good.view and was kind of dark. Basic amenities, great breakfast and good service.
Self
10/10
Exceptional
27 Feb 2026
Hector
Nice
Partner
10/10
Exceptional
23 Feb 2026
SURESH KUMAR
Very clean and nice room
Business Self
10/10
Exceptional
18 Feb 2026
Jacqueline
The Hotel was very nice and modern, the staff were amazing, the room was super nice clean and very spacious !!!
Partner
4/10
Poor
16 Feb 2026
Felipe
No TV signal for 3 straight days… just unbelievable.
8/10
Excellent
31 Jan 2026
Eoin
Room was nice and well cleaned. Restaurant was very good, the breakfast was amazing
Self
10/10
Exceptional
11 Dec 2025
Yo Han
Very clean room, very good staff, great amenities.
Business Self
8/10
Excellent
26 Nov 2025
Gerardo jose
El cuarto está muy bien, pero se escucha mucho ruido de los elevadores y la cama para mi gusto está muy dura
Leisure Family
10/10
Exceptional
25 Nov 2025
ANDRES
Everything is ok
10/10
Exceptional
11 Nov 2025
mauricio
Good
2/10
Poor
01 Nov 2025
Kelvin Darcia
AC never worked, fire alarm is over 140db and went off our first night at 4am for no reason and was on for 10 minutes, staff was overworked, confused and disorganized, complete mess of a place, the area (Toreo) is dangerous and dirty and ugly. Don't go there.
Leisure Partner
10/10
Exceptional
01 Oct 2025
Miguel
Great we loved it
Business Partner
8/10
Excellent
26 Sep 2025
Ichin
shopping nearby
Business Partner
10/10
Exceptional
13 Sep 2025
Wallace

Mostly good, a couple glitches

The hotel is beautiful, but it is a little misleading to call it an airport hotel since it is 1.5 hours from the airport. The dinner was excellent. The breakfast could have been excellent because it had all of the right things and was very attractive, however EVERYTHING, (eggs, sausage, and pancake pancakes) was cold, including the coffee. They did manage to get me 2 cups of hot coffee from behind the bar, but cold coffee is a non-starter.
Business
4/10
Poor
01 Sep 2025
Carlos
Mi cuarto no funcionaba el aire acondicionado , llame mas de 15 veces y la gente no llegaba a ver el porblema, la atencion del Room Service muy mala . la verdad muy malo la atencion al cliente
Business Self
6/10
Pleasant
09 Aug 2025
Robert
Stay was ok.
Leisure Family_with_children
10/10
Exceptional
06 Aug 2025
Jorge
Bed comfortable, food good elaborated
Business
10/10
Exceptional
20 Jul 2025
Abel
Same you see, same you enjoy
Leisure Self
10/10
Exceptional
07 Jul 2025
Eric
Staff was friendly and the rooms were very clean; daily housekeeping. It was a great knowing I would be coming to a clean room at the end of the day.
Business Self
8/10
Excellent
03 Jul 2025
Pawan
Good hotel , but not central located , taxies were cheap so not much issues
Business
10/10
Exceptional
27 Jun 2025
Lisa
The room was exact as the picture online.
Leisure
10/10
Exceptional
09 Jun 2025
juliana
New, clean and services are great!

Restaurant is Great
The staff is amazingly helpful

Transport and additional tours Are the Best - Sandy made hour stay feel safe and very confortable
Business Friends
10/10
Exceptional
03 Jun 2025
Brigitte
Beautiful hotel. Big, clean, spacious rooms.
10/10
Exceptional
25 Apr 2025
Carlos adolfo
Oxxo on site super convenient
10/10
Exceptional
18 Apr 2025
Isaac Osornio
Muy buen hotel, solo les falla el tema de valet parking
Business Partner
10/10
Exceptional
13 Apr 2025
Sandra
Great hotel.
Leisure
10/10
Exceptional
11 Apr 2025
Aranzazu
Amazing hotel
Leisure Self
8/10
Excellent
16 Mar 2025
Sakhy
I had a decent stay at this hotel, which offered a convenient 24-hour front desk and room service. This was especially helpful since I arrived on a late flight. However, the food quality was below average and overpriced.

One major drawback is the hotel's location. There are no restaurants or amenities nearby, making it necessary to rely on taxis or ride-hailing services like Uber. While this isn't a huge issue, the traffic in the area can be terrible, leading to lengthy travel times and increased costs.

Overall, if you plan to stay here, be sure to plan your outings carefully to avoid getting caught in traffic. Despite its limitations, the hotel provides a comfortable place to rest, especially for those arriving late at night.
Leisure Family
10/10
Exceptional
04 Feb 2025
Verified traveler

Pet friendly

Todo excelente, es un hotel Pet friendly y cuidan cada detalle.
Friends_and_family Family
8/10
Excellent
12 Dec 2024
maria
Es un buen hotel, pero para el costo, no logré que me dieran unos copitos de algodón
Business Self
10/10
Exceptional
22 Nov 2024
Daniel
It was excellent great experience
Business_and_leisure Self
10/10
Exceptional
11 Nov 2024
Carole
I went there for work so the location was good but to stay while on vacation will be an other story. The area is not really safe to wall around especially for a woman alone.
10/10
Exceptional
07 Nov 2024
Ruperto Alejandro
Hotel is beautiful just that traf
10/10
Exceptional
04 Nov 2024
Michael
This was a great stay. Clean, modern, quiet, and professional.

I’m not sure what the other negative reviews are about… yes it’s not in city center but how is that the fault of the hotel? Did you not look at a map before you booked?
Self
10/10
Exceptional
25 Sep 2024
Jessica
Loved the property and facilities, restaurants, etc. the only bummer was that there was nothing else around and you had to get an Uber which could take forever b/c of traffic. But, otherwise, I LOVED it. Would absolutely stay again and plan outings accordingly.
8/10
Excellent
11 Aug 2024
Jose
Nice hotel little noisy due to construction next door
Business_and_leisure Partner
6/10
Pleasant
27 May 2024
Carlos
The room service was terrible, I tried to call them for 1 hour and 30 minutes and they said the line was busy. I went downstairs and they were not busy, and the servers were on their cellphones instead of answering the calls for the customers.
Business Self
10/10
Exceptional
23 Apr 2024
Luis
Great place
Business
4/10
Poor
21 Apr 2024
German
The quality for sure decreased since last year.

The customer service in the restaurant is beyond terrible, there are a couple of young servers that highlight and do an amazing job, unfortunately the other ones are just awful, grumpy and rude, seems like it is a “must have” to be able to work there.

They make you feel that you are getting food for free. TERRIBLE
Business Partner
6/10
Pleasant
10 Apr 2024
Brenda
The breakfast was not great. The food was average and the staff was unfriendly and would prefer to turn down any request.

Only one waiter named Hugo was great, he would ask if you need something and help while displaying great attitude. You rescued our stay!
Leisure Family
8/10
Excellent
10 Apr 2024
Erik Ivan Rejon
Overall, this is an average hotel.
Business_and_leisure Family_with_children
10/10
Exceptional
22 Mar 2024
Jeanette
Beautiful property!
Leisure Self
10/10
Exceptional
11 Mar 2024
Laura
Is clean and quiet
Leisure Partner
10/10
Exceptional
08 Mar 2024
Victor
Easy and fast check out, nice and clean.
Business Family
10/10
Exceptional
16 Jan 2024
Carlos Rosas
Great place
2/10
Poor
13 Jan 2024
Verified traveler

I Was Yelled At

Need I say more... I was yelled at by senior staff .. I was hoping they would improve .. but ... it was a disappointment ..
Self
2/10
Poor
12 Jan 2024
Verified traveler

Smell of Smoke in the Hallway

I often smelled smoke in the hallway. It appears that the hotel lacks the needed controls to ensure that there is no smoking on premise. As non smoker I am more sensitive to the smell and this impacted my guest experience in a negative way.
Self
2/10
Poor
12 Jan 2024
Verified traveler

Smell of Smoke in the Hallways

Several times there was a smell of cigarette smoke that came out of the hallways. It appears the smoke detectors do not work well. I could not find - at least in my room a no smoking sign.
Self
2/10
Poor
12 Jan 2024
Verified traveler

Laundry Sign

I am not sure how this sign with so many mistakes was published. This not even close to something that can be customer facing.
Self
10/10
Exceptional
10 Jan 2024
Charlee
Very nice. I'm so glad I picked this hotel for my stay with my husband.
Leisure Partner
2/10
Poor
09 Jan 2024
Verified traveler

No Follow-Up on Basic Requests

There is an urgent need for customer service \ experience training. I was left waiting for a request with no follow-up. This happened several times.
Self
2/10
Poor
09 Jan 2024
Verified traveler

Poor Infrastructure - Water Pressure

The water pressure is not what you would expect in such a hotel- especially when it is located in a well-known dangerous zone - Naucalpan. If the area is a disadvantage the hotel should work to ensure that other details of the experience are optimal.
Self
2/10
Poor
09 Jan 2024
Verified traveler

I would expect
Self
2/10
Poor
31 Dec 2023
Verified traveler

Lots of SMOKING at the hotel restaurant patio

Despite no smoking signs in the restaurant patio area, I witnessed lots of smoking in the nonsmoking areas in the hotel restaurant patio. I personally endured SECOND-HAND SMOKE. Even waiting for an Uber at the tower entrance was an awful experience.
Self
4/10
Poor
26 Dec 2023
Marcela

Mal servicio

Definitivamente no regresaría , el personal sobre todo el Valet y la persona que se encuentra en la recepción del nivel 0 carecen de actitud de servicio , no tienen idea de lo que significa el cliente
Self
2/10
Poor
26 Dec 2023
Verified traveler

Some of the staff were extremely rude

There is a clear lack of customer experience training as such rudeness and audacious behavior took place. I spent 100s of nights at hotels and have never experienced this level of rudeness.
10/10
Exceptional
19 Dec 2023
Aranzazu
Great hotel!
Leisure Self
10/10
Exceptional
30 Nov 2023
cesar
Great place to stay, luxury amenities and comfortable rooms
Business Self
2/10
Poor
29 Nov 2023
Verified traveler

Near an unsafe area - nowhere to walk.

The hotel is near an area considered in the top 5 list of the most dangerous areas in Mexico – Naucalpan (Google it – you don’t have to take my words \ text for it).
The hotel itself is on a main road and not within a neighborhood, but if you want to step out of the premises your only choice is to Uber to a safe area such as Condesa, Roma or Polanco.
Ubering back at night felt unsafe as I passed through seemingly dangerous streets.
Self
4/10
Poor
28 Nov 2023
daniel
I need to start by saying the front desk was so helpful and accommodating. This hotel is not in a tourist area, that is our fault for not realizing. My bad is review is based only on the fact that items that we bought were taken from our room. We had a bag with souvenirs and we specifically made a trip to see the Virgen and bought really special items we had blessed for family and the entire bag with all of those things was taken. We realized when we were packing to leave but we all thought maybe it was in one of our backpacks, which never left our sight. It is extremely disturbing and disappointing that whoever cleaned our room just took our things. Honestly, I don’t think I would stay at a Novotel again.
Leisure Family
2/10
Poor
24 Nov 2023
Verified traveler

Room 30° Celsius or 86° Fahrenheit

AC had chronic issues - either it did not work or was insufficient for the size of the room. This is poor planning in terms of basic guest comfort.
Self
10/10
Exceptional
24 Nov 2023
Nisar
Excellent
10/10
Exceptional
14 Oct 2023
TONY

Great choice in the area

Very nice, clean, and safe hotel. 3 day trip with my wife to visit family. Staff spoke english (if you need it) and they were very polite. I thought the shower was a terrible design. It left the bathroom floor wet. The exhaust vent in the bathroom was weak also. Room was very spacious and had plenty of furniture. Everything else was comparable to a 3 or 4 star hotel.
Side note...there were no wash cloths provided. There were bath towels and a hand towel. My first visit to Mexico, so I'm not sure if its normal to not have wash cloths, but they provided shower gel with no wash cloth.
Friends_and_family Family
6/10
Pleasant
29 Sep 2023
Pavan
Rooms are spacious. Inadequate towels, coffee, creamer. No work table in the room.
Business
8/10
Excellent
13 Sep 2023
Ramon
The hotel has a nice design, but due to lack of staff, the breakfast service in the cafeteria was a bit slow, the bar was not in service
4/10
Poor
03 Sep 2023
Verified traveler

LOST CLOTHES druing stay!!!

LOST CLOTHES druing stay, I am pretty sure it is stolen by someone in the hotel, maybe the housekeeper. I booked 5 nights and put all my clothes on the sofa, but when i packing on the last day, one shirt is lost! I saw it on first night, but it is gone later! I travelled in more than 30 countries and many hotels, this is the first time i ever last stuff in hotel, it should never happen as hotel, especially a chain hotel as NOVOTEL.
SO DISAPPOINTED about this and I really upset.
I reported to hotel , but they said they will check for hours with no feedback, they just said they donot know! no solution!
The housekeeping must have problem, one day i came back, one half bottle water in my room but not mine! the other day, they took the used towel away but didnot place new one! Amd last day my shirt missing!
Other aspects are ok, but housekeeping must have problem, so disappointed about lost stuff and with no solution!
Business
8/10
Excellent
07 Jul 2023
Jacqueline
Hotel is very nice but AC was not working on the day we check-in, called it in and when we returned from our day it was still not working. Called front desk and they moved us to another room. Bar area is closed and restaurant needs more options. Breakfast buffet was nothing but fruit, eggs, beans, potatoes and vegetables. Need more options to be called buffet in my opinion. Everything around closed super early to eat at night.
Leisure Family_with_children
10/10
Exceptional
05 Jun 2023
Fer
Great stay for work
Business Self
6/10
Pleasant
23 Apr 2023
Leonardo
There was a male staff member that listen to music early in the morning, and shout out loud at all times.
Business Partner
10/10
Exceptional
06 Mar 2023
Alfredo
One of the fastest check in ever!
Business Self
8/10
Excellent
09 Jan 2023
Nicholas
I enjoyed the hotel. I thought it was beautiful on the inside. Just the area doesn't seem fitting for it. But, overall great experience.
Leisure Partner
8/10
Excellent
24 Nov 2022
Elton
New property but a bit far from downtown CDMX which is where most of the tourist attractions are located. Staff are generally good but had an issue as no room upgrade was granted despite requesting it as this is an Expedia VIP partner property which offers upgrades to Gold members. I checked there was a higher room category available for the dates I was staying right before I checked in but was simply denied. I even showed the agent that this benefit is stated in my booking confirmation from Expedia. I do, however, appreciate the early check-in that was given. The night before checkout, I inquire about a later checkout time as my flight was scheduled to depart in later evening. The shift supervisor (Manuel) told me the standard checkout time is noon which is not what is being stated in both Expedia and Accor's website as they both advertised 1 PM. He insisted the time advertised by both sources were incorrect, but agreed to \"grant\" a later checkout at 1 PM. Aside from some small mishaps and the location from downtown CDMX, this is a solid property.
Leisure Self
10/10
Exceptional
24 Nov 2022
Silvia
Todo estuvo muy bien,solo los alrededores estaba feito la area
Leisure Partner
2/10
Poor
21 Nov 2022
james
Rooms are very nice and the staff seem friendly. Breakfast was pretty bad. Few choices and they didn't leave any milk out. It just didn't seem organised. The location means you will need to take an uber to get anywhere. But my main problem was the internet failed and was offline for hours and hours (from at least 5.30am until i left at 11.30am) so i had to leave the hotel one day early. I was told this was ok as there was little chance of them fixing the problem as it related to the whole building and not just the Novotel. TV channels were down too. They told me on the front desk that they would process a refund for my final night's stay as it was their fault, but i am still waiting for that. Haven't heard anything from them at all, despite them taking my email adress twice. Maybe the internet is still down. An apology from Novotel would also not go amiss, as I am usually a fan of theirs and currently staying in another one.
Business Self
10/10
Exceptional
04 Nov 2022
Andres
I stayed here 3 days during the formula 1 race and all I got to say is the definitely i will be back. Great hotel, great staff and food.
Leisure Friends
10/10
Exceptional
02 Oct 2022
Ming
Nice room wi to friendly stuff
Business Self
10/10
Exceptional
04 Sep 2022
XIAOHU
very clean, good location, friendly staff. Just the TV is not smart YV
Leisure Family
10/10
Exceptional
28 Jul 2022
Hiret
The property is very contemporary with great taste. They could improve their room service, but overall is a great hote.
Leisure Partner
10/10
Exceptional
07 Jul 2022
Pablo
Property was very clean and people were very friendly.
Leisure Partner
10/10
Exceptional
03 Jun 2022
Frederick
Todo perfecto, la tención del personal, las facilidades, lo repetiria de nuevo.
Business_and_leisure Partner
10/10
Exceptional
01 Jun 2022
Verified traveler

Modern and clean hotel for business travellers

Modern, clean, functional hotel. The only minus is that if you want to walk, surroundings are not really welcoming or interesting. It is a hotel for business travellers that are happy taking taxis or Ubers for everything.
Business
10/10
Exceptional
17 May 2022
Humberto

Worth the price

Nice clean modern hotel friendly staff and modern bar restaurant areas
Business Family
10/10
Exceptional
17 Apr 2022
Jacquelyn
Such a beautiful place to stay! The rooms were very nice and clean. And so we’re the common areas.
Leisure Family
2/10
Poor
05 Apr 2022
Maria
When we arrived they said my reservation was canceled even though I never canceled Then proceeded to charge me almost double the price
Leisure
2/10
Poor
23 Mar 2022
GINA
After traveling long hours we arrived at the hotel and found that the room had no air conditioning. It was a hellish night as the air conditioning was not working.
Business_and_leisure Partner
10/10
Exceptional
09 Feb 2022
Lorcan

Brief and Relaxing Stop

We stayed for only one night on a road trip. We arrived late and left early, but during our stay the staff was very accommodating. We had room service brought up to us, and the staff stayed open late to make sure that we had everything that we needed for the night. I saw few other guests as it was so late, and the staff made us feel like we had the entire hotel to ourselves. I would definitely recommend and we would be happy to stay again.
Partner
8/10
Excellent
27 Jan 2022
Nash

Cute place for the price

We had a great 2 days here at Novotel. It is a little outside the main areas to explore, but an easy Uber drive away. The views from our 12th floor room were amazing especially at sunrise. Also the breakfast was really tasty! There just wasn’t much atmosphere. They really need some more facilities to make it more attractive.
Partner
10/10
Exceptional
24 Dec 2021
Carlos Rosas
The staff is great!
Business_and_leisure Family_with_children
10/10
Exceptional
14 Dec 2021
GERARDO

Buen hotel

Hotel nuevo a buen precio
Business
10/10
Exceptional
06 Dec 2021
Erik-Gaf
Really enjoyed the desk at the corner of the room with glass walls on both sides. The awesome view made it difficult to concentrate on work. Loved it.

One issue was that the pictures taken for the suite were not the same as the actual room. It's understandable that at times hotels will use a generic picture for their rooms, but at times can be a bit disappointing when you pay for a suite and the room looks different than what you expected.
Another issue was a smell coming from the shower drain. was there six nights and I thought that after a couple times using the shower, it would go away, but it never did.

Other than that, the entire hotel is great and I will definitely stay there again.
Business_and_leisure Partner
10/10
Exceptional
16 Nov 2021
Kinga
Very friendly and helpful staff . They helped me a lot with my PCR test . They called the service right here at the hotel ,I didn’t had to go anywhere else . Make it more easy complete my travel mandatory. 😊
Business_and_leisure Self
10/10
Exceptional
08 Nov 2021
Wensheng

Had a great stay

I had a great stay with this hotel. The staff was very friendly. The breakfast was another plus.
Partner

Location & surroundings

Novotel Mexico City Toreo
Av Primero De Mayo 120 Torre 2 San Andres Atoto, Naucalpan, Mexico

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Novotel Mexico City Toreo

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