Name: One Ciudad de México La Raza
Address: Circuito Interior Av. Río Consulado (Antes Paseo D, Ciudad De Mexico, 6430, MX

8/10

Excellent

18 Jul 2026

OCTAVIO

None

8/10

Excellent

16 Jul 2026

Carlos

Good price for what you get.

Partner

4/10

Poor

21 Jun 2026

Yvelisse

El hotel está viejo
Las habitaciones pequeñas
Las camas pequeñas no caben dos personas

Las toallas muy fea

Family

10/10

Exceptional

20 Jun 2026

Perla

Great amenities ! Breakfast included and laundry area.

Family_with_children

10/10

Exceptional

25 Mar 2026

Ruben

Ok

10/10

Exceptional

24 Mar 2026

Ruben

Ok

10/10

Exceptional

22 Feb 2026

Gabriela

The staff is excellent, the room clean and comfortable. Breakfast was good.

Family

4/10

Poor

23 Dec 2025

Angel Gerardo

Muy chicos los cuartos el desayuno pesimo el staff muy amable

Business Self

10/10

Exceptional

17 Dec 2025

Dafne Naomi

Desayuno my rico y con variedad.

Partner

10/10

Exceptional

01 Dec 2025

Nancy

Clean hotel and staff was amazing would definitely stay again

Leisure Family

8/10

Excellent

04 Nov 2025

Christal

Room was clean, staff friendly, breakfast was just okay, there was no noise, only issue was the TV was extremely low.

Leisure Partner

10/10

Exceptional

28 Oct 2025

Jessica

I loved everything! The front desk was nice and the breakfast servers were lovely. Food and rooms were great.

6/10

Pleasant

27 Oct 2025

Ilene

called days ahead because of flight change asked to check in early,if possible they said nope waited till after 3 before would even give us 1 room,cook and security guard very helpful no hablar english waited in lobby 56 hours

4/10

Poor

26 Oct 2025

catherine

Halls were dirty and unkept, room was basic with no decor to speak of, windows didn’t open. Sink had to be repaired. 2 hangers in a double room. Rooms quite small. No hair dryer. Only 20min from international airport so that was the draw. Not even a 7 eleven within walking distance. Area very industrial and sketchy . Only come here to sleep and leave . Left too early for breakfast but don’t think we missed much. Staff were lovely and accommodating .

Leisure Partner

8/10

Excellent

22 Sep 2025

David

N/a

6/10

Pleasant

18 Sep 2025

joseluis

It was ok for the price

Leisure

10/10

Exceptional

15 Jun 2025

Tammy

Clean

8/10

Excellent

11 May 2025

Yizel

Hotel is really nice and clean, people at the front desk are very helpful and attentive, the only negative thing for me was the breakfast, food is really not that good.

Business Family_with_children

6/10

Pleasant

05 May 2025

Mireya

The staff very slow we reserved two rooms they only had one showed them the iternirary and they needed to find a room it took them a good hour we were tired wanted to rest

Leisure Family

10/10

Exceptional

23 Apr 2025

Alejandra

Agradecemos la ayuda con el transporte y muy amable la recepcion. Muchas gracias.

Leisure Family_with_children

6/10

Pleasant

11 Apr 2025

Jenny

El precio que me dio expedia no se cumplio.

Business Family_with_children

10/10

Exceptional

22 Mar 2025

William

Rooms are spare, but clean, a nice family atmosphere

Leisure Self

8/10

Excellent

13 Mar 2025

LUIS ENRIQUE

It's good, acceptable

10/10

Exceptional

11 Mar 2025

Denise

I stayed with my family, staff was friendly and helpful. Check in was easy. Hotel was clean, quiet and safe.

Leisure Family_with_children

2/10

Poor

03 Feb 2025

Diodoro Guillermo Avilez

The room was not very clean, the bathroom was very moldy and there was a lot of noise in the surroundings.

Leisure Family

8/10

Excellent

30 Nov 2024

hasmin

Manchas en la alfombra y la comida no fue tan rica

Leisure Partner

10/10

Exceptional

18 Nov 2024

Martin

Estaba muy limpio y el personal muy amable, esta cerca de la arena CDMX y la central de autobuses del norte

Leisure Friends

10/10

Exceptional

11 Nov 2024

Hongbing

Staffs are very kind and friendly.

10/10

Exceptional

28 Sep 2024

GUADALUPE

Friendly staff, Free Breakfast and free rides to el Zocalo and Basilica

Leisure Partner

2/10

Poor

19 Sep 2024

Verified traveler

Not worth it

Negative experience as a guest in One La Raza, even this is a budget hotel it is backed by Fiesta, so there were expectations about a clean and comfortable room. Service was horrible with other guests in my presence because the front desk does not speak English. The guard at the parking was not allowing to park my car because “it was full”, but parking had a lot of free space. The room was dirty, it looks like bed linen was not washed and changed after every customer, I found hairs in the bed and it was itchy. All the hallways and the rooms smell really bad.

Business

6/10

Pleasant

30 Jun 2024

Casildo

Beds were tiny. The shower head wasn’t working well and the front receptionist with glasses wasn’t too nice . Breakfast was good . The driver for the shuttle was awesome .

10/10

Exceptional

11 Jun 2024

Adriana Elizabeth

Muy agusto hotel, muy comodo y personal muy amable, el hotel muy chico pero limpio

Leisure Friends

10/10

Exceptional

08 Jun 2024

Stephanie

Clean property and rooms. Staff was friendly. Breakfast was decent

Leisure Family

10/10

Exceptional

22 May 2024

Olga

Buen hotel, muy bien servicio desde que llegamos asta que nos fuimos todo el personal muy amable la sritaJazmin Arlett en check in, y el Sr Francico (paco) muy amable y atento en el servicio de shuttle Gracias a todos en el area de desayuno. Si si recomiendo este hotel

Leisure Family

10/10

Exceptional

08 May 2024

Herminia

Muy limpio los desayunos y baño privado excelente lo recomiendo

10/10

Exceptional

08 Feb 2024

Jose

Awesome

Leisure Self

10/10

Exceptional

27 Nov 2023

Kenisha

The staff was good, i speak English and the stuff try to understand what i was say

Leisure Family

10/10

Exceptional

25 Nov 2023

Hugo Cesar

Todo bien, un hotel que cumple muy bien para viajes rápidos de negocio o personales. Tiene lo básico para estar cómodo.

Business Self

10/10

Exceptional

18 Nov 2023

Damian

One La Raza has been my choice for several years, for its excellent service, a good full breakfast, free transportation and laundry service, friendly staff like Monica from the Breakfast area, always very attentive, thank you

Business_and_leisure Self

8/10

Excellent

11 Oct 2023

Jesus

The parking lot it’s too narrow and a bit tricky to park a large car, however the parking staff is helpful but that is a low point. The bathroom has sewer odor at times due to poor ventilation, should be checked by maintenance. If you don’t mind that, then it a good option.

Business Self

10/10

Exceptional

03 Sep 2023

Gabriel

I have used One on several occasions in different states of Mexico and I do not need to look for another option, I feel comfortable, very clean, safe, the staff is super attentive and friendly.

Business_and_leisure Family

10/10

Exceptional

25 Aug 2023

Mathias

Very amazing folks. Treated my fiancée with respect. I recommend this hotel.

Leisure Self

10/10

Exceptional

21 Aug 2023

Miguel M

I had a good experience in this hotel, they treated me well and Francisco, the driver of the Van of the hotel was available to take me to all the places I visit during my stay!
He was really profesional and he gave me an Excellent customer service,

I will also appreciated that the hotel included Free coffe free tea and free water 24 hours.

also I like The breakfast included !!

I will for sure come back to this hote in the future!

Leisure Family

6/10

Pleasant

19 Jul 2023

catalina

The staff was great. However the building smells like humidity. My original room had flooded. The carpet around the building had huge water stains. It was really hard to sleep and relax with humidity/mold smells around the entire building.

Leisure Family

10/10

Exceptional

27 Jun 2023

Ana

Everything was excellent from arrival at the hotel to departure.

Friends_and_family Family

2/10

Poor

06 Jun 2023

Diana

We reserved three nights at this property. We stayed one night and moved to another hotel. I would have moved sooner, but it was late. The rooms are very small and the hotel is remote. They advertise a restaurant on the property, but it is only open to serve a delivered breakfast. Nothing after. When I asked about it, I was given a hotel driver to take me to the local mall to get food. He told me his name - Francisco - and said to call for a return ride to the hotel. At 2 pm, I called for a return ride and was hung up on three times because they do not speak English. We had to find our own way back to the hotel. I reserved a queen-sized bed and was given a full - which was difficult for myself and my husband. When I tried to talk to the staff, none spoke English or even tried. The staff was rude and unfriendly and the hotel is extremely limited in facilities. Expedia staff had to call and talk to them for me because they refused or could not speak English. When I did get my reservation changed, I went the next morning to check out and get a refund on my card, the staff laughed and insulted us in Spanish (Google Translate is amazing). This hotel and staff are everything a traveler does not want in a place to stay. It was unsafe, unfriendly, and unequipped to greet guests.

Leisure Family

10/10

Exceptional

05 Jun 2023

satyanarayana

Ok

Leisure Family_with_children

8/10

Excellent

29 May 2023

Dan The Menace

Good hotel

10/10

Exceptional

30 Apr 2023

Ernesto

Nice place
Everybody was nice and always answer my cuestions

Self

10/10

Exceptional

14 Mar 2023

FIDEL

Nice

Nice place for the price and nice staff

Business

10/10

Exceptional

12 Mar 2023

Leticia

Service was good. People very friendly.

Business Family

8/10

Excellent

12 Feb 2023

sivs

Breakfast items can be more , coffee was very watery

10/10

Exceptional

20 Jan 2023

Hilda

Excelente, todo muy limpio y cómodo fue mi primera vez y pienso volver a hospedarme allí.

Leisure Family

10/10

Exceptional

11 Jan 2023

Judith

Everything was great I would stay again

Leisure Family_with_children

2/10

Poor

31 Oct 2022

Arturo

Hidden cameras

I have experience installing all sorts of cameras. I noticed they have motioned sensor cameras in the rooms. Small pin hole cameras. I know because I’ve installed them in businesses before. It’s connected to a video line.

Business

10/10

Exceptional

04 Sep 2022

Claudia

Everyone was very friendly and some went above and beyond. Fernanda I believe her name was, front desk agent, and an older gentleman who was referred to as the doorman, “portero,” were exceptional. I believe both had an excellent rapport with everyone staying at this hotel and I am sure to return because of their service. The hotel itself was located in a good area, close to the Metrobús and the bus station, and some other stores that were of interest, including the famous Bremen chocolate factory which is about 2 minutes walking distance from the hotel. The shuttle service can be improved, but with so many other options in transportation at a very reasonable price, it was not a problem at all. Free wifi and air conditioned rooms with daily room service. Also, the menu they have for delivery is amazing. I paid 150 pesos for a fabulous dinner that they are able to order for you and gets delivered. I am certainly going to be staying there next time I’m in Mexico City.

Leisure Family

10/10

Exceptional

08 Jun 2022

Gustavo

The staff was very helpful with all my needs and they were quick to respond to anything I needed. The room was cleaned daily and throughly.

Leisure Family_with_children

2/10

Poor

31 May 2022

Marcela Avalos

I do not recommend this hotel at all. They cancel my reservation because I did not check in before 6:00pm on their page it specifically says check in 3:00-midnight. They were not helpful at all and did not have any rooms available. They did the same thing to about 4-5 more families that got there while I was waiting for my issue to get resolved. When the Expedia representative called to investigate, he was told no one speaks English there. I also noticed that the lobby was dirty and old, nothing like the pictures posted. I am so glad we didn’t stayed there. Thanks Expedia for relocating my family to a nicer hotel with a better and safer location.

Leisure Family_with_children

10/10

Exceptional

07 May 2022

josue

Todo muy limpio y muy amable las personas que trabajan ahi

Business Family

8/10

Excellent

06 May 2022

Arturo

The only issue I had was the AC was not working in my room and the had not try to fixed it 3 times until they gave me other room

Leisure Family

8/10

Excellent

02 May 2022

cecilio

todo bien solo que me gustaria que cambiaran el menu de desanuno por que todos los dias lo mismo ,

Business_and_leisure Family

10/10

Exceptional

21 Apr 2022

Olamide

Very good

Business_and_leisure Self

10/10

Exceptional

16 Mar 2022

Kevin

I really want to thank all the staff here in this property one hotels really nice helpful all 24 hours thanks for reaving me . No really good breakfast though

Leisure Family

10/10

Exceptional

11 Feb 2022

Daniela Ibarra

.

Business_and_leisure Family

8/10

Excellent

15 Jan 2022

Christian

I saw something on the floor which was an indication of a wrong cleaning procedure.

Leisure Partner

10/10

Exceptional

19 Dec 2021

francisca

Very friendly

Leisure Self

4/10

Poor

14 Dec 2021

Erika

What I don`t feel combatable is the room, A/C not working properly, you can hear all the outside noise, the next door or in the hall too, the lobby was a DIRTY, full garbage can, nobody was in charge of cleaning.

Leisure Partner

6/10

Pleasant

18 Nov 2021

JOSE

The only friendly people was the cleaning people and the people in the kitchen the lady in the front desk she was Cain rude and not friendly other than that I like it

Family

10/10

Exceptional

04 Nov 2021

Victor

We loved everything about it

Leisure Friends

10/10

Exceptional

23 Jul 2021

Sueli

Safe hotel

Good hotel! And safe

Friends_and_family Family

8/10

Excellent

16 Jul 2021

Verified traveler

I LIKE

Business Self

4/10

Poor

13 Jul 2021

Rodrigo

Acceptable hotel but do not expect good service

Beds are comfortable and parking is free. The A/C in my room was not working, but I was able to get another room in the middle of the night.

We also had to call and request shampoo and soap because the containers were empty. In addition, the shower was clogged. Not the best hotel experience.

Basic breakfast. Basically, you get what you paid for.

Friends_and_family Family

8/10

Excellent

23 Jun 2021

Verified traveler

El desayuno fue horrible y la atención del muchacho a cargo de servir el desayuno igual fue pésimo.

Leisure Family

10/10

Exceptional

07 Jun 2021

Verified traveler

Loved their eco-friendly atmosphere, cleanliness, friendly welcome stay. Very nice to provide breakfast.

Leisure Family

4/10

Poor

14 Apr 2021

hernandez

La primera habitación m tiraba el agua del baño, la segunda la secadora se cabello no servía, y las camas se deslizan al recargarse en la pared

Friends_and_family Family

10/10

Exceptional

16 Jan 2021

Verified traveler

It's a nice hotel in a convenient location. Great for just a few days starting out in CDMX!

Leisure Self

8/10

Excellent

10 Jan 2021

Betzaida

Worth a second visit!

This is my second time staying at this hotel. The personnel is very attentive and professional. We have a minor issue that was taken care immediately. Thank you. We didn’t try the breakfast time around, but based on our previous staying it was simple but very good.

Partner

10/10

Exceptional

24 Dec 2020

Yingqin

Great hotel

We really like this chain hotel ever since we lived in ONE Playa Del Carmen during our Cancun trip last year. So when we planned Mexico City and surrounding area this year, we all booked ONE hotels wherever we can find one. It never disappoints. For seven consecutive days, we stayed three nights in Mexico City, one night in Queretaro, one night in Silao, one night in Guadalajara, and two nights in Puerto Vallarta. We like them all. Delicious free breakfast. Very comfortable and clean, with very reasonable price.
Parking in convenient, but garage door is a bit small so it is hard to get in and out.
We will definitely choose ONE chain hotel when we visit Mexico again!

Friends_and_family Family

10/10

Exceptional

01 Mar 2020

Oscar

Lugar tranquilo para descansar, habitaciones pequeñas pero cómodas y limpias. El desayuno muy bueno y el personal es súper amable.

Leisure Partner

10/10

Exceptional

27 Feb 2020

Verified traveler

The whole property was well kept. The breakfast was good

Leisure Partner

10/10

Exceptional

27 Feb 2020

E.G.

Despite the fact that it's farther from the hip neighborhoods of CDMX, it was still very easy to get to. It's situated in a quiet neighborhood and away from the noise of the traffic. The rooms were well ventilated and clean. The bed was comfortable and made me sleep very well. I especially like the bathrooms and the water pressure of the rainshower was very good. Unlike the other places I've been to.

The staff were nice and friendly. I am not fluent in Spanish but I tried to communicate as much as I can (because I want to practice) and they managed to communicate with me in English when I was having difficulty conveying my point. I checked in and checked out without any problems.

Also, with the budget I have, this accommodation also included breakfast. That made me a satisfied traveler.

The one thing I could criticize is the roughness of the terrycloth towels. It's like drying myself off with sand paper. But all in all, I would go back and stay there.

Leisure Self

8/10

Excellent

25 Feb 2020

Iggy

Very clean... The breakfast And the shower head awesome.... Did not like the location.....

Leisure Friends

8/10

Excellent

06 Feb 2020

Verified traveler

new hotel with everything you need reasonable price good food and service good lactation close to the center of the city and airport

Leisure Family

10/10

Exceptional

20 Jan 2020

Verified traveler

I liked everything thank you I will came back to this hotel for are next visit to Mexico city

Friends_and_family Family

10/10

Exceptional

16 Jan 2020

CarlinaMoses

I like everything!
Everyone was awesome!
Looking forward to my next stay with \"One\"!

Friends_and_family Friends

8/10

Excellent

11 Jan 2020

Alejandro

Just passing through Mexico City and a nice stay for one night.

Friends_and_family Family

8/10

Excellent

06 Jan 2020

Verified traveler

Good

It was good in general. The staff was friendly all the time.

Partner

10/10

Exceptional

31 Dec 2019

Verified traveler

One CDMEX La Raza hotel is very well positioned when traveling to the airport, downtown, north bus station or chapultepec using the circuito interior, Av. Insurgentes and Eje Lazaro Cardenas. The area surrounding the hotel is not very nice but I felt safe, the facility is new and clean and the stuff at the front desk is very polite.I will recommend it to a friend.

Friends_and_family Family

2/10

Poor

08 Dec 2019

Noelia

Didn’t hold my reservation

Really bad experience, I booked a room and when I got there about 8:30 PM they said that they don’t have rooms left, five minutes after me an other family arrive and having the same problem, so the hotel offer us to find a hotel close to the area for us, give us transportation and respect the same rate for one night and we can back there the next day, well after one hour waiting at the lobby they only find a transportation for us to an other hotel but three times expenses that the price we booked so they do nothing for us, in the mean time I was looking for accommodation online but due the season all affordable and safe hotels was sold out (rooms with two beds, because I was traveling with my nephew) so we didn’t have more option at 10:00 PM that go and pay three times more on the other hotel, also the other family did the same. REALLY BAD THAT THEY DOBT RESPECT YOUR RESERVATION and no calls or notifications, what a bad business management. (We will stay the rest of our trip on the second hotel, even if is more expensed I won’t go back to Hotel One)

Family

10/10

Exceptional

26 Nov 2019

Roberto Guerrero

Great Hotel & Safe!!

Everything was great. Only thing is that Double beds kind of small for 2 adults to fit comfortably in. But beds are comfortable otherwise.

Friends_and_family Family

10/10

Exceptional

26 Nov 2019

Preteek

Extremely amazing staff. They gave me early check in. The breakfast was amazing. Overall excellent experience.

Business_and_leisure Self

10/10

Exceptional

23 Nov 2019

Verified traveler

muy cómodo

Muy buena habitación. Limpia y comoda. Lo único que mi cuarto miraba hacia una pared , entonces era muy oscura. Además que no había ese mueble para poner las maletas (el escritorio es espacioso pero mi maleta era muy pesada como para subirla ahi). El desayuno muy rico y variado

Self

8/10

Excellent

10 Nov 2019

Verified traveler

Dont like restaurant and menu. When i eat, 3 or more selecion where not available.

Leisure Partner

8/10

Excellent

30 Oct 2019

Verified traveler

Simple,far way from central with public transportation,if you have a car they have got parking and easy to reachvto hotel.breakfast is poor

Leisure Partner

10/10

Exceptional

11 Oct 2019

Verified traveler

Very clean and new hotel, great location and super nice and helpful staff!

Business Partner

10/10

Exceptional

01 Aug 2026

Paz

Muy amables todos

10/10

Exceptional

17 Jul 2026

Ramón Adrián

Habitacion comoda y limpia, el menu si era fresco, variado y personal amable.

8/10

Excellent

16 Jul 2026

Alfredo

Bien las instalaciones, solo mejoraría el servicio de alimentos, ya que es una zona poco segura para salir a comprar algo y más en la noche.

Friends_and_family Family

4/10

Poor

15 Jul 2026

Rafael

La estancia fue en general buena, la parte que nos causó malestar fue al solicitar la factura correspondiente al costo de la noche de hotel. Al llegar el domingo 12 me comentaron que en unos minutos se enviaría la factura a mi correo electrónico, no sucedió,.Al dejar la habitación por la mañana me dijeron que la enviarían más tarde, no sucedió. Hasta este momento he llamado lunes, martes y hoy miércoles y me repiten que ya van a enviarla, pero no ha sucedido.
Ya no pienso solicitarla pues mi impresión es que no la enviaran por razones que desconozco, pero no pienso hospedarme otra vez en este hotel, solo deseo alertar a otros huéspedes de la anomalia

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Karla Naomi

Excelente atención y amabilidad de todo el personal. Mi estancia fue de tres días y transcurrió sin ningún problema. ☺️

Family