Hotel MX Garibaldi

10/10

Exceptional

12 Mar 2026

Jenni

It was kind of hard to find at night when we arrived.

Family_with_children

6/10

Pleasant

04 Mar 2026

Juan

The Hotel is clean and the staff are very friendly. But be aware that there is no ac unit in the room. Also the shower faucet was not running smoothly and the bathroom smelled bad one morning. At night expect music from Plaza Garibaldi until 6am.

4/10

Poor

22 Feb 2026

Jazmine

No AC in rooms. They offer a shuttle but they don't have a shuttle... asked to move to another room they said no but the next day they'd have more availability. The next day I went to try to get another room they said that wasn't possible to do. They suck my stay here was terrible I've never had a terrible experience and I surely don't like to complain but NO AC????

Self

10/10

Exceptional

22 Feb 2026

Wilmer

Very centrally located.

10/10

Exceptional

23 Jan 2026

Juan carlos

Yes

Leisure Partner

8/10

Excellent

08 Jan 2026

Ana

Los Cuartos Limpios el personal muy amable , muy buena location y buen precio

10/10

Exceptional

04 Jan 2026

Jessica

Clean room super nice staff

6/10

Pleasant

21 Dec 2025

Evangeline

The location is not great. Loud music until morning. The hotel doesn’t have much amenities just 2 free bottles of water & free breakfast. The cover on the bed smells.

Partner

2/10

Poor

17 Dec 2025

Martha Sylvia

Dear Expedia,

I am writing to express my extreme disappointment with a recent hotel stay that I booked based on your high rating for the property. Unfortunately, the experience was nothing short of unacceptable.

From the moment we arrived, there were numerous deficiencies:
The mattress was lumpy and sagged noticeably on the left side.
The in-room soap and lotion dispensers did not work.
The room key card rarely worked, forcing us to repeatedly visit the front desk to get it rekeyed.
Hot water was virtually nonexistent.
The breakfast was terrible—the eggs were cold, and the orange juice was essentially colored water.

Because I trusted your rating, I convinced two other couples to stay at this hotel. My friend and I were so dissatisfied that we moved to another hotel, and I immediately called my brother and his wife to advise them to do the same. They were able to cancel in time, but the other couple stayed and had the same poor experience.

We left the hotel Wednesday morning. After reporting these issues, the only compensation I received was a $50 credit, which barely offsets the cost of moving to another hotel for the remainder of our stay. Your rating system is misleading, and it caused significant inconvenience and additional expense.

I strongly urge you to reevaluate how properties are rated and consider a more appropriate resolution for this experience. Shame on you for publishing ratings that do not reflect reality.

Sincerely,
Martha Sylvia Vasquez

Business_and_leisure Partner

4/10

Poor

17 Dec 2025

Miguel

Worse thing was the noise that would not stop until midnight or beyond. The area is not very safe either. Towels need changing, they are almost transparent. The room key was filthy. Definitely below expectations ans I do not recommend it.

Partner

6/10

Pleasant

15 Dec 2025

Julia

Nice room, good staff, unfortunately the breakfast is terrible and there are roaches in the bedrooms. Be advised this area is highly active, very normal to hear fireworks at 5am and music blasting all night. It is conveniently located for walking though.

10/10

Exceptional

09 Dec 2025

Natalia

Clean room with the needed amenities. Close to restaurants. If you are sensitive to noises I don't recommend you stay here as it's a party spot but if you like to be up late and want free live music this is the spot. I really enjoyed this hotel and would stay again.

Leisure Self

6/10

Pleasant

07 Dec 2025

Mbare

- The room was clean as well as the bathroom, but the latter had a foul smell more related the pipe/drain.
- Staff was correct, but not friendly. I just did not feel welcome. One of them, the young man who was at the front desk during my stay (Dec 2-6) would not even look at you when talking to you (Eyes glued to the computer) The staff needs some training in customer service.
To their credit check-in and checkout was fluid and flawless. 24 hour coffee/tea station was a big STAR to the credit of the hotel

Business Self

2/10

Poor

07 Dec 2025

Gustavo

El dispensary de Jabon para bañarse y las toallas son terribles, no hay para collar la ropa, Tampico para collar la maleta

Business_and_leisure Self

2/10

Poor

27 Nov 2025

Harnish

There were roaches running around

2/10

Poor

27 Nov 2025

David

Stay was not okay. Too much noise. Not a place to rest or sleep after a long trip. TERRIBLE!!!!!

10/10

Exceptional

10 Nov 2025

Elizabeth

All good

Leisure

10/10

Exceptional

03 Nov 2025

Edwin

Clean room and great location

Leisure Friends

10/10

Exceptional

26 Oct 2025

Agnes

Is very nice hotel, good thing got parking available

Leisure Family_with_children

10/10

Exceptional

22 Oct 2025

Jaime

Very nice place to sleep felt comfortable and safe thank you

Leisure Partner

8/10

Excellent

17 Oct 2025

Alejandro

The hotel was a good stay relative to the price I paid. Nothing luxurious, but clean and safe. There was no breakfast available. And heads up, don’t get a balcony room unless you like hearing Mariachi music very late at night playing outside. Not blaming this on the hotel. It’s just the neighborhood your in.

Leisure Friends

10/10

Exceptional

08 Oct 2025

Juan

Muy conveniente

2/10

Poor

06 Oct 2025

Fay

Definitely not a safe area ! And very loud ! Don’t recommend paying extra for balcony

2/10

Poor

05 Oct 2025

Cindy

No a/c or fan available at all some of the staff w a s rude. Specially when ask for something, any question had the same answer not sure or i dont know and it seems you were a bother when asking for anything. It was disappointing to say the least.

Leisure Partner

6/10

Pleasant

26 Sep 2025

Charles

Unfortunately, my stay had some issues. 1. The bed was well made; however, housekeeping, apparently forgot to sweep the floor, 2. They need to fix their lock system… It was very difficult to get into my room each and every time and on one occasion I had to go to the front desk for help. 3. I had no hot water in the morning. In discussions with the staff, this is a common issue for early showers. 4. The air conditioner was leaking water unfortunately this was on my shoes. Per the staff, I should not have used the air conditioner. (seriously that’s what they told me) I thought about not leaving a review however, when I exited the hotel, another guest followed me out and said that they had heard everything that I had said at the front desk and they had pretty much the exact same experience

Business

10/10

Exceptional

26 Sep 2025

Yocasta

Great stay, amazing staff, definitely coming back
Gracias

Leisure Friends

4/10

Poor

19 Sep 2025

delia

Stay away from Garibaldi is way too noisy

The location sucks!!! It’s way too noisy day and specially at night. We stayed for 5 nights. One night the music was basting until 4:30 am. That night we only slept 4 hrs. The shower is hot, bed comfy, towels are old, there was an AC that didn’t work, no fan, the “cleaning” consisted of making the bed, the breakfast was ok, it was usually beans, eggs, toast, some kind of meat and veggies. They also had ham, cheese and some fruit. Coffee and chocolate 24hrs at the cafeteria. Very small gym (boxing bag, spin bike, bench and a set of free weights). If they are able to reduce the noise issue, we might consider staying again. I wished this app would allow to upload videos for people to understand how loud this place was.

Friends_and_family Family

6/10

Pleasant

17 Sep 2025

Earle

The property inside was nice and clean, but as soon as you walk outside, it's a different story. If you don't mind the noise all night and want to be in the Plaza Garibaldi square. I guess it's ok. The price was descent, and for the breakfast included with the price, it was good.

Leisure Partner

10/10

Exceptional

08 Sep 2025

Roberto Jesus

Clean and service was very nice

8/10

Excellent

08 Sep 2025

Julie

The hotel was in an excellent position, easy to navigate from.
The breakfast was ordinary, some more variety would be advisable.

Leisure Family

10/10

Exceptional

01 Sep 2025

Ha Quang Anh

Amazing location right in Garibaldi Square! It feels very safe with the tourism police around, and the staff couldn’t be nicer — so friendly and always ready to help. Really made the stay feel special!

Leisure Self

6/10

Pleasant

31 Aug 2025

Luis

The staff is very friendly and the facility is clean. Plaza Garibaldi is super noisy. The hotel should consider isolate the rooms from the exterior. Breakfast is not bad, but could be better.

Leisure Partner

6/10

Pleasant

24 Aug 2025

israel

straight forward no frills you get what you pay for

Leisure Family

8/10

Excellent

10 Aug 2025

Rachiloe

Convenient location for tourist areas.
Rooms are small and a bit dark.
Breakfast could be better. Alll the staff were nice and helpful.

4/10

Poor

03 Aug 2025

Rosaalba

Not a good hotel for families .

Did not have a good experience. To begin with, I requested ahead of time both bedrooms on the same floor so I can be close to my children, and the receptionist said that they cannot accommodate therefore I was on the 4th floor and my children were on the 2nd floor. Secondly, the key cards did not work, therefore we had to ask the receptionist to give us access again in order to enter our room. Thirdly, free breakfast was provided but you had to wait in line when they first serve it, we waited in line for 35 minutes to get our breakfast. Lastly, there is no air conditioner, when the room gets stuffy you can open the windows however there is so much loud music coming from outside that might interrupt your sleep. We ended up sleeping at 5:00 a.m , this is when the music stoped outside. I do not recommend this hotel for families .

Friends_and_family Family

2/10

Poor

01 Aug 2025

Rogelio

Bad

8/10

Excellent

31 Jul 2025

Brenda

Good hotel

Leisure Family

6/10

Pleasant

30 Jul 2025

Alejandra

It was good

Leisure

10/10

Exceptional

19 Jul 2025

Maria

Clean and safe place to stay.

8/10

Excellent

19 Jul 2025

Margarito

Very good location right next to plaza garibaldi where you can enjoy the Mariachi music and entertainment

Business_and_leisure Partner

10/10

Exceptional

11 Jul 2025

Jacqueline E

Awesome property many options to dine in day and night, friendly environment!

Business_and_leisure Partner

8/10

Excellent

10 Jul 2025

Luisa Maria

A lot of law enforcement around due to being a tourist place, hotel was clean and neat and also very good short distance areas to eat.

Leisure Family

6/10

Pleasant

08 Jul 2025

Senma

Sin aire acondicionado muy ruidoso muy peligrosa la zona por lo que la policía debe estar pendiente

Business

10/10

Exceptional

29 Jun 2025

Gerardo

Ubicación cercana al centro histórico de la CDMX, cama agradable y buena atencion por parte de su personal.

Friends_and_family Friends

10/10

Exceptional

25 Jun 2025

Mario

Great location for tourists, pretty much everything was super close to us.
Our room was nice and clean. And everyone was friendly and welcoming.

Leisure Family

10/10

Exceptional

07 Jun 2025

Victor

Everything is good

2/10

Poor

29 May 2025

Paul

Beware NO AC!

Leisure Self

10/10

Exceptional

29 May 2025

javier

Hotel is very clean...friendly staff..need to fix the shower doors on some rooms and provide toileitries on a daily basis.property is in the heartvof plaza garibaldi....the capital of mariachi end mexican food

Leisure Partner

10/10

Exceptional

27 May 2025

Sofia

Great

2/10

Poor

10 May 2025

Giovanny Camille

Don't go there

Paid for a something but they tried to sell me something else, i was travelling with my wife book a superior suite with king bed, they told me that they no longe have that and they gave me a 2 beds and it was so hot their was an AC but it wasn't working. Even the location when u click on their location on the page it drives me.somewhere else where we almost got rip off but a guy in a free parking lot who told us that he was expecting us and he got our coupon and was telling us to open the truck worst experience ever

Partner

10/10

Exceptional

04 May 2025

Maria

Second time I stay there. Staff is great

Leisure

10/10

Exceptional

02 May 2025

Rosa M

Very good service and very friendly staff always ready to accommodate our needs , price very , very good , close to any good place to visit, my family was very pleased w my choice.
Thank you very much, we would be back in the future for sure!!
Highly recommended!!!
👍👍👍

Friends_and_family Family

10/10

Exceptional

30 Apr 2025

Johanna

High five!

Stayed at the Hotel MX Garibaldi for a few days on a vacation trip and we loved the location right on the Garibaldi plaza. I highly recommend!!

Partner

6/10

Pleasant

25 Apr 2025

Ellen Gertrude

Clean, friendly hotel accommodation but no air conditioning made the room unenjoyable due to the stuffiness.

Leisure Partner

8/10

Excellent

23 Apr 2025

Bernardo

I liked that it was close to Plaza Garibaldi. Which I went to enjoy the restaurants and the Mariachis. What I did not like, was that the AC was not working. It was so hot that I had to open the window with the possibility of a bug getting in.

Leisure Family

4/10

Poor

11 Apr 2025

Elizabeth

No A/C. I asked several times throughout my stay for a fan but they refused. The heat is unbearable and there was mold in the restroom. They turn off the lights in the garage area at night and Ubers refused to drop me off inside the hotel at night because of this. The WiFi is really slow and the breakfast server was rude to us. My final complaint is the noise level but I love mariachi so it gets a pass

Leisure Family

8/10

Excellent

09 Apr 2025

Andrea

La plaza donde se encuentra el hotel está muy bien, muy céntrico y el desayuno está bien. Único problema es que el hotel no cuenta con AC y no tiene abanicos ni renta de ellos.

Leisure Friends

10/10

Exceptional

05 Apr 2025

Berenice

i liked it (:

Leisure Family

8/10

Excellent

05 Apr 2025

Reza

The rooms are not sound proof. Very noisy. No air conditioning in the room or bathroom.

Breakfast were good some.

Leisure Partner

6/10

Pleasant

03 Apr 2025

Joel

Breakfast should be more diverse.
No air conditioner
Location is good.

Friends_and_family Family

8/10

Excellent

23 Mar 2025

Katrina Marie Garcia

its always lively at night but can get annoying if you are not used to loud sounds while sleeping. AC does not work but overall its good. Breakfast could include more options.

Leisure Partner

10/10

Exceptional

25 Feb 2025

Ralph

Clean nice looking rooms, good staff and in a good area.
Police at the entrance of the Plaza

Leisure Friends

8/10

Excellent

23 Feb 2025

Antti

Nice hotel and good location
Room clean and good bed
Brekfast ok

Leisure Self

2/10

Poor

13 Feb 2025

RITA

Very very nosey Music being played early evening to early morning or you dogs barking and all sorts of fans going on and on
Do Not Book Here -no one cares here even Expedia No Refund No Credit for my health I checked out Spanish countries hard to get your money back Terrible Staff relationship No Care At All
Terrible breakfast same thing ever day No toast just bread or Melba toast if you are not early they ran out of food too bad fir you Most staff come and get plates full of scrambled eggs and just eating with their fingers Disgusting I travel a lot this was the worst I have experienced in Mexico

Leisure Self

10/10

Exceptional

09 Feb 2025

Celestino

Céntrico, buen desayuno, cafe y chocolate las 24 horas, recomendado.

Leisure Partner

10/10

Exceptional

08 Feb 2025

Claudio

Great place to be

6/10

Pleasant

03 Jan 2025

Erick

I stayed in the balcony room. If you’re particular about noise, obviously don’t stay at a hotel right in the plaza! If you’re down to have a safe place with a good view and close to the plaza, this was a great option.

Leisure Family

8/10

Excellent

01 Jan 2025

Hamidreza

In general we have had a good experience. However there something needs to be improved. The main issue we had was with the super limited breakfast, there were only a few options and they were not delicious or they had no taste. They could make something that international guests enjoy, too. At least boiled eggs please !!!!
Their services during the breakfast was very average, too. Not enough cups, bowls, etc and you had to wait someone might recharge it sometime. And finally non of them speaks English !!!!

Leisure Family

4/10

Poor

21 Dec 2024

Arleni

Have a bad smell in room and super cold

10/10

Exceptional

07 Dec 2024

Efren

Beautiful hotel and so close to the center of the city!

Leisure Family

10/10

Exceptional

19 Nov 2024

Connie

Friendly Staff
Clean
Comfortable beds

Needs AC

Leisure Self

6/10

Pleasant

18 Nov 2024

Adrian

The hotel itself is pretty basic. If you're planning to hang out at/in the hotel, I'd advise someplace else. However, for a basic room w/ limited amenities, this hotel is in a great location for mariachi and food.

Leisure Partner

10/10

Exceptional

06 Nov 2024

Mario

Everything was great. The only bas thing was the shower in the room we got. Too small for almost anyone. Besides that everything is else was good. I would stay there again.

Partner

10/10

Exceptional

03 Nov 2024

Nyrya

Love it !!

Leisure Partner

6/10

Pleasant

03 Nov 2024

Fernando Horacio

Habitación de normal para abajo. Limpieza ok. Desayuno pobre. Zona no muy buena

Leisure Family

8/10

Excellent

30 Oct 2024

Araceli

Excellent location, comfortable

Leisure Family

10/10

Exceptional

28 Oct 2024

Norma

Is a convenient place to stay

Business_and_leisure Family

10/10

Exceptional

28 Oct 2024

Norma

Found the area safe and convenient to where I need to get . Will be nice if they added a bar to chill there if you didn’t need to step out , is a location

Business_and_leisure Family

10/10

Exceptional

23 Oct 2024

ben

A Diamond in the rough. Front Desk all Rocked. Super helpful. Super caring.

Leisure Self

10/10

Exceptional

13 Oct 2024

Francisco J

Great place to stay

2/10

Poor

28 Sep 2024

Jose m

Girl at front desk was rude no a/c not recommended

8/10

Excellent

24 Sep 2024

Karina

Garibaldi MX

Overall service was great with no issues. The building does have wear and tear but considering the price and the location it was well—just minor domestic things. The only issue was with the liquid soap dispenser but I also didn't insist on getting it fixed as I used another hand soap. I brought my shampoo but the hotel did not provide it with conditioner. The front desk is very attentive and friendly. I would book again : )

Friends_and_family Family

10/10

Exceptional

16 Sep 2024

tania

Live area, clean rooms, attentive staff.

Leisure Family

10/10

Exceptional

08 Sep 2024

Aldo

Clean and nice

10/10

Exceptional

02 Sep 2024

Maria Del Pilar Rosas

Breakfast was ready late, they said at 8 but it was so late, so we list one day because we planned a tour at 9

10/10

Exceptional

19 Aug 2024

Kenneth

All good.

Leisure Family

10/10

Exceptional

13 Aug 2024

ROSA

Everyone was super friendly. Alot of landmarks are within walking distance.

Leisure Family

8/10

Excellent

29 Jul 2024

Luz E

Trip

It’s a old nice hotel

Friends_and_family Family

10/10

Exceptional

23 Jul 2024

Patty

Only thing I didn’t like was there was no iron or blow dryer in the rooms and u had to leave ur identification card in the front desk to borrow either….overall nice hotel!!

Leisure

4/10

Poor

01 Jul 2024

Maria

Is smelling dirty bathroom and a lot of noise I had to go to the front and to making these people quiet because they make noise a lot

Business_and_leisure Self

4/10

Poor

14 Jun 2024

Maria

Staff was rude. Not accommodating at all.
I booked about a month ahead. In my reservation and by calling in I requested a crib. Also called a few days before my arrival and no crib was given. They said I need to ask for it. I did in 3 different occasions.
Do your research before going to this area as the area is located in a horrible location. It was very run down and you go with the impression oh it’s a nice looking hotel the area should be decent. No it’s not!

Leisure Family_with_children

8/10

Excellent

07 Jun 2024

Wilmer

.

10/10

Exceptional

30 May 2024

Nerina

I love the hotel,we really enjoyed our stay,it was very close to everything!

Family

4/10

Poor

29 May 2024

MARIA

I wished they would advise the public that they don’t have air conditioner.

Leisure Family

8/10

Excellent

29 May 2024

Jesus

Hotel was nice but very very loud until 7am

Leisure Family

10/10

Exceptional

12 May 2024

Maria

Best place to stay off your going to party in garibaldi. Easy to get an Uber. Food and music with in walking distance. Hotel is great.

4/10

Poor

08 May 2024

Kassahun

Small hotel with no service. Rooms are dimly lit. No english channel on TV. Found a roach in the room. Their breakfast is non existent. Great location & friendly staff

Leisure Self

10/10

Exceptional

29 Apr 2024

gonzalo

The hotel is near Zocalo with many options for food and things to see

Leisure Self

4/10

Poor

27 Apr 2024

Anahí

Improve the service in the reception area. Improve the ventilation in the rooms