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Hotel Principal

Mexico City · Mexico

Bolivar 29View location

9.0/10Excellent1,031 Reviews
Cleanliness9.2/109.2
Service9.4/109.4
Comfort8.6/108.6
Condition9.0/109.0
Amenities8.8/108.8
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Hotel Principal

The accomodation offers Wi-Fi internet connection in communal areas. Hotel Principal does not offer 24-hour reception. The hotel may charge a fee for some services.

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A stay at Hotel Principal places you in the heart of Mexico City, within a 10-minute walk of Palacio de Bellas Artes and Zócalo. This hotel is 0.3 mi (0.5 km) from Alameda Central and 1.3 mi (2.1 km) from Paseo de la Reforma.

Make yourself at home in one of the 80 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include phones and safes, and housekeeping is provided daily.

Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk.

Popular amenities

Free WiFi
Dining services
Concierge
Gym
Non-smoking

Check-in and check-out

Check-in from 3:00 PM
Check-in until 4:00 PM
Check-out until 1:00 PM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available No elevators Professional property host/manager Pets not allowed

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available

Important information

  • You need to know
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and debit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
  • Minimal age
    18
  • Optional fees
    • Fee for full breakfast: approximately MXN 180 for adults and MXN 120 for children

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Madero Street 0.1 km / 0.1 mi
Torre Latinoamericana 0.3 km / 0.2 mi
Palacio de Bellas Artes 0.5 km / 0.3 mi
Alameda Central 0.5 km / 0.3 mi
Zócalo 0.6 km / 0.4 mi
National Palace 0.8 km / 0.5 mi
Teatro Metropólitan 0.9 km / 0.6 mi
Metropolitan Cathedral 0.9 km / 0.6 mi
Templo Mayor Museum 1 km / 0.6 mi
Plaza Garibaldi 1.1 km / 0.7 mi
San Ildefonso College 1.2 km / 0.8 mi
Mercado de Artesanías La Cuidadela 1.3 km / 0.8 mi
Paseo de la Reforma 1.9 km / 1.2 mi
Monument to the Revolution 2.1 km / 1.3 mi
Avenida Insurgentes 2.3 km / 1.4 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 80
  • hotel
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Terrace
  • Breakfast
  • Fitness
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Principal

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE COMFORTTRIPLE • COMFORTTPL.OM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    COMFORT

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Principal

    TRIPLE COMFORT

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    COMFORT

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.OM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Principal

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Principal

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Principal

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room COMFORTRoom • COMFORTROO.OM

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    COMFORT

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Principal

    Room COMFORT

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    COMFORT

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.OM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Principal

    FAMILY ROOM STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room INNERRoom • INNERROO.IN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    INNER

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Principal

    Room INNER

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    INNER

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.IN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SUPERIORRoom • SUPERIORROO.SU

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Principal

    Room SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Principal

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO DOUBLE BEDSDOUBLE • TWO DOUBLE BEDSDBL.2D

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Principal

    DOUBLE TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2D

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM WITH DOUBLE BEDFAMILY ROOM • WITH DOUBLE BEDFAM.DB

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Hotel Principal

    FAMILY ROOM WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Hotel Principal

9.0
Excellent
1,031 Reviews
Cleanliness
9.2 /10
Service
9.4 /10
Comfort
8.6 /10
Condition
9.0 /10
Amenities
8.8 /10
100 reviews shown
10/10
Exceptional
16 Jul 2026
Nicholas
Great location, comfortable beds and bedroom was exactly as described / appeared on photographs.
Paid breakfast was excellent traditional Mexican food.
Only downside was gym as it was lacking in equipment
Friends_and_family Friends
8/10
Excellent
13 Jul 2026
Eduardo
Overall the stay was great. Didn’t spend much time in the room as we were there for the World Cup action. But when we did, we noticed a few things about our dual bed room. One the tv did not work, the bathroom did not feel private as the high ceiling was connected to the outside, and the room safe didn’t actually work. The beds were very comfortable, the shower was perfect, the staff was super helpful, and the overall feel of the hotel was very welcoming.
Partner
10/10
Exceptional
09 Jul 2026
james
Great Hotel and in a good location.
Family_with_children
8/10
Excellent
08 Jul 2026
Luz
We loved the property! It is nearby a lot of places in the central historical area. This is not the place for you if you are used to luxurious spacious rooms. It was perfect for us since we hardly were in the room. We were only there to sleep, which was perfect for us. Staff was friendly and very helpful!
Family
10/10
Exceptional
08 Jul 2026
Nicolas
I recommend this hotel clean and good breakfast definitely came back
Family
10/10
Exceptional
07 Jul 2026
Sonia
clean rooms, staff was very helpful and kind. Perfect location and good for the price
Partner
8/10
Excellent
07 Jul 2026
Eberardo
Esta bien
Friends
10/10
Exceptional
07 Jul 2026
Delma
Hotel Principal’s location is great, our room was clean, their staff was friendly and informative.
Family
10/10
Exceptional
06 Jul 2026
Margarita
Nos encanto la estancia en este lugar, el check in estuvo muy bien. El hotel muy cerca de donde queríamos visitar, el palacio de bellas artes, el zócalo y todo el centro histórico a los que pudimos ir caminando. Además tienen cuidado de equipaje que fue algo muy valioso porque nuestro vuelo era tarde. Definitivamente regresaremos. Gracias por todo
Family
10/10
Exceptional
05 Jul 2026
Michael
LOVED THE PROPERTY! Great and convenient location and was honestly out of this world!
Self
10/10
Exceptional
01 Jul 2026
Karina
The location was great. Everything within walking distance.
Family
6/10
Pleasant
30 Jun 2026
Josephine
Clean room. Good wifi. Staff at desk a bit rude. Housekeping staff very friendly. Breakfast is okay. Great location.
10/10
Exceptional
28 Jun 2026
Luis
Clean and helpful staff. Very centric.
Friends_and_family Family
10/10
Exceptional
27 Jun 2026
Luciana
lo unico que no me gusto es que no tiene estacionamiento pero todo estuvo ecxelente , limpio muy buena atención.
Partner
10/10
Exceptional
27 Jun 2026
Eduardo
Everything was good
8/10
Excellent
26 Jun 2026
Helen
The room was cleaned every day and the staff was very friendly. Overall a great experience
Family
10/10
Exceptional
25 Jun 2026
Yanira
I was pleased with my stay, the room was clean and well kept. The staff, from the receptionist to the housekeeping crew were very knowledgeable and helpful. I will definitely stay at Hotel Principal on my next visit to Mexico City.
Family
10/10
Exceptional
25 Jun 2026
Christine
Great service
Family
10/10
Exceptional
24 Jun 2026
Mariela
The staff were professional and friendly. They went above and beyond their way to make sure I was taken care of during my stay.
The location is very convenient.
Self
10/10
Exceptional
22 Jun 2026
Jose
Todo hermoso y perfecto. Volveré
Family
8/10
Excellent
22 Jun 2026
Jorge
We had a mixed experience, but overall we left satisfied with our stay. When we first arrived, the room needed some additional cleaning. However, by the second day the housekeeping improved noticeably, and for the rest of our four‑night stay the room was cleaned well every day.

The hotel’s restaurant was a bit inconsistent. The buffet‑style meals were genuinely good, but anything ordered outside the buffet was disappointing and didn’t meet the same standard.

The staff was always courteous, friendly, and helpful, which made a big difference throughout our stay.

One thing to be aware of: depending on the time of year or if there are protests in the area, some nearby streets may be blocked or closed. In those situations, you should be ready to walk from a main boulevard to reach the hotel.

In the end, despite a few issues, we were happy with the room and appreciated the service.
Partner
10/10
Exceptional
21 Jun 2026
Kelvin
Fantastic location with a really helpful team.
Made our stay a great one.
Partner
10/10
Exceptional
20 Jun 2026
Alicia
It is in the best location to walk to the Zócalo, Templo Mayor, the Cathedral, restaurants you name it! The room is tiny, but it has a big bed. The set up is neat! The front desk was so professional, kind and helpful!!!! We will definitely stay here again.
Partner
10/10
Exceptional
20 Jun 2026
Sergio
I liked everything about the hotel except the breakfast. Breakfast wasn’t worth the price paid for it.
Family
8/10
Excellent
19 Jun 2026
Ciria
We really enjoyed our stay. The location is excellent and within walking distance of the Zócalo, Bellas Artes, and Torre Latinoamericana, making it a great base for exploring the city.

The staff was very helpful throughout our visit. It was just my husband and me on this trip, and we booked a room with two queen beds. It was plenty of space for the two of us, but I think it would feel a bit tight with more than two guests.

Since the hotel is located in the Historic Center, you should expect some street noise and people out enjoying the nightlife. We were also there during the World Cup, which definitely added to the noise level.

The mattresses were a little firmer than I prefer, but it wasn't a major issue. Our room was also next to what I believe was a maintenance room, and there was a recurring thumping noise that sounded similar to a dryer running.

Overall, we had an easy and enjoyable stay. The location was perfect, and I would definitely consider staying here again.
Partner
10/10
Exceptional
19 Jun 2026
Deysi
Excellent location. Staff are really nice!
Friends
10/10
Exceptional
15 Jun 2026
Yohara
The staff was always very kind and attentive, from the front desk to the restaurant! Our room was kept clean and restocked every day thanks to Yamilet. The location is excellent! 😊
Family
6/10
Pleasant
15 Jun 2026
Marcos
Room was just ok, super small rooms but us Americans are used to bigger rooms in the states and we cry about everything when it comes to these reviews. Hotel served its purpose which was to get a get a good night's sleep and shower!!!
Family_with_children
10/10
Exceptional
13 Jun 2026
Noemi
Service was great! Great location.
Family
10/10
Exceptional
13 Jun 2026
Kareli
.
Family
10/10
Exceptional
12 Jun 2026
Yanira
Room was clean and the A/C units worked great.
Family
10/10
Exceptional
12 Jun 2026
Alejandro
Excelente ubicación.
Family_with_children
8/10
Excellent
12 Jun 2026
Angella
Unfortunately there was a strike in the area, and streets were blocked, and it was very inconvenient to be in that area. The hotels should send a warning message in the future about these incidents, so we can reaccommodate with time. Other than that, hotel is nice and staff very helpful and pleasant.
Business
10/10
Exceptional
31 May 2026
leticia
Super hotel y sercas de todo todos muy anables y super limpios y comodo
Friends_and_family Family
8/10
Excellent
26 May 2026
Maria
Great Location. Will stay again if Ingo back to Mexico !
4/10
Poor
23 May 2026
Lilia
No volveria
Friends
6/10
Pleasant
21 May 2026
lauren
Excellent location. Clean room. Nothing exceptional. Poor breakfast.
10/10
Exceptional
18 May 2026
Lesley Vanessa Gomez
Great price for what you get. Staff was friendly and accommodating.
Family
10/10
Exceptional
16 May 2026
Henry
This little Gem is centrally located to walking distance of everything Historic Center of Mexico City. Nice rooftop breakfast area (included for a booking Fee extra) I do recommend not getting a room racing the street. To busy and noisy at night.
Self
10/10
Exceptional
10 May 2026
Salvador
Todo may vien
Family
6/10
Pleasant
28 Apr 2026
Frank
It was great in that they went in everyday to change sheets and freshen up the room and give us new towels everyday. If you’re okay with a small room and gets the job done with close proximity to the main center, this will be for you. Don’t expect nothing fancy, but it’s also not the worst either. Bare minimum accommodation that was clean and got the job done for us. One thing we did note were cockroaches in the restroom. We saw at least a couple during our stay. If it weren’t for the roaches, it would be a 4 star overall, but it’s a 3 star for a reason.
Friends_and_family Friends
8/10
Excellent
23 Apr 2026
Yvan
Clean facilities, helpful staff and perfect location, walking distance from all shopping areas and sites in centro historico.
Partner
10/10
Exceptional
22 Apr 2026
Clara Aurora
Excelente lugar, muy limpio y agradable, sólo que no servía el microondas de uso común. La opción de un minibar/refrigerador seria muy útil.
Friends_and_family Friends
6/10
Pleasant
19 Apr 2026
Herbert
Upon arrival, the receptionist was rude. Very unprofessional welcome, creating a horrible first impression.
Family
6/10
Pleasant
01 Apr 2026
Octavio
No sirve la tv
Friends_and_family Family
10/10
Exceptional
22 Mar 2026
Sarai
Si es tu primera vez visitando CDMX es el lugar ideal cerca de todo, staff siempre atento siempre al tanto de todo lo que necesites, rooftop con vista bonita, siempre limpio! 5 min de zocalo y bellas artes, 20 min del aeropuerto.
Partner
10/10
Exceptional
21 Mar 2026
Christopher
Great place in a central location
10/10
Exceptional
14 Mar 2026
Alexa
Gorgeous hotel in great area of the city.
Partner
10/10
Exceptional
10 Mar 2026
Ivan
Shops nearby
Good staff
10/10
Exceptional
05 Mar 2026
Thomas Paul
Good all round
Partner
4/10
Poor
01 Mar 2026
Christopher
Mattresses uncomfortably soft meant we couldn't sleep. Rooms a little unclean.
8/10
Excellent
28 Feb 2026
Mariana
El personal es muy amable, pero si pueden mejorar mas la limpieza en los baños sería muchísimo mejor.
Partner
10/10
Exceptional
25 Feb 2026
Giovanni
Clean rooms, staff friendly, restaurant
Family_with_children
10/10
Exceptional
22 Feb 2026
Lizbeth
The property has a beautiful stairwell
Family
10/10
Exceptional
22 Feb 2026
Brenda
Nice place, great location, the terrace restaurant was very convenient.
Partner
10/10
Exceptional
21 Feb 2026
Karen
Very clean rooms, great and friendly staff. Walking distance to Zocalo and Museo de Bellas Artes.
Partner
6/10
Pleasant
16 Feb 2026
Sarah
Pros: great location, very clean and good maid service, beds were comfortable, nice bedding.
Cons: Very noisy, No soundproofing. Could hear everything outside the rooms. Small rooms with limited furniture, i.e. no bedside table in one room and no luggage rack in another. Rooftop restaurant closed too early.
Friends_and_family Family
6/10
Pleasant
14 Feb 2026
Gustavo
I recently stayed at Hotel Principal in Mexico City, and overall, the hotel is beautiful and perfectly located in the heart of downtown, making it very convenient for exploring the city.
However, there were a few disappointing aspects. During check-in, the front desk agent was very serious and not welcoming. We were not given any information about the hotel amenities, restaurant, or breakfast, just asked to sign some papers and handed the room key. Additionally, the televisions in our room were not fully functional, as neither remote control worked properly beyond turning the TVs on and off.
On our last day, we also had an uncomfortable experience with a housekeeping staff member. When my mother politely asked for a couple of bottles of water, the staff member responded with a poor attitude. Before giving us the bottles, she reported the number of bottles over her radio and asked for our room number to document it, which felt unnecessary and unwelcoming.
While the location and appearance of the hotel are great, the service experience could definitely be improved.
Family
8/10
Excellent
10 Feb 2026
Miguel
100% Value for money. Simplicity but at the same time functional. Great location, clean and cherful. A bit small but undestandable given what we paid for a night.
Leisure Family
10/10
Exceptional
06 Feb 2026
Fabio
Clean room. Nice area.
Leisure Family
10/10
Exceptional
05 Feb 2026
Jennifer Lynn
Hermoso hotel, excelente ubicación, variedad de comida rica en el buffet de desayuno. Regresaré sin duda!
Leisure Family
10/10
Exceptional
04 Feb 2026
Daniela
Muy limpio , acogedor y seguro
10/10
Exceptional
02 Feb 2026
Adolfo
Everything was good
10/10
Exceptional
26 Jan 2026
Silvia
Muy buena ubicacion
10/10
Exceptional
21 Jan 2026
Luis
Clean room, great staff, amazing location. Very service oriented and friendly
Leisure Partner
2/10
Poor
20 Jan 2026
David
Didn't stay
Leisure Partner
6/10
Pleasant
19 Jan 2026
Jose Manuel
The bathroom is so small. Also, the walls and doors are so thin that you can hear everything from any of the rooms.
10/10
Exceptional
18 Jan 2026
Manuel
very cozy
Business_and_leisure Self
10/10
Exceptional
18 Jan 2026
MARTI
Great room
4/10
Poor
18 Jan 2026
Romualdo
Was just here with a reservation of three nights. They only took a deposit which I was charged the day before my fist night. I was surprised I didn’t get the option to just pay my whole reservation in advance.
Be careful, even with an unpaid reservation done in advance, they will try to charge you a different fee, in my case I was getting charged double the amount for the unpaid balance.
During the reservation process, it only gave me the option to pay a deposit and to pay the rest at the hotel.
Since I’m bilingual, I was able to talk to them and made them honor the fee on the unpaid reservation.
Seems like they are trying to take advantage of the tourists. Be careful and look for another place around, there are plenty of hotels to chose from.
Not to mention the rooms were very small. Just a very basic room.
Friends_and_family Family
10/10
Exceptional
11 Jan 2026
Raquel
Wonderful
Leisure Family
10/10
Exceptional
06 Jan 2026
Laura
Very clean, quiet, and comfortable. Excellent staff and location. I would stay here again. A good value for the price.
Business_and_leisure Partner
8/10
Excellent
06 Jan 2026
Eduardo
Normal but no coffee maker
10/10
Exceptional
05 Jan 2026
Claudia
I had a good time there with my family.
Leisure Family
4/10
Poor
03 Jan 2026
yazmin rodarte
My room was not cleaned well, the shower water didn’t have a lot pressure, the water kept coming and going . Was very frustrated with it. It was a loud hotel. You could hear open the doors and screams of the kids in the night. Some of the staff was nice but some were rude when I complained about the noise and asked to be moved . The only staff nicer Juan from reception he was super nice!
Leisure Family_with_children
10/10
Exceptional
26 Dec 2025
Azael
Clean rooms, comfortable beds. Great location. Only the food was not so great. Cold. Otherwise, excellent stay!
Leisure Partner
6/10
Pleasant
25 Dec 2025
Eduardo Ernesto
El cuarto es muy chiquito. El personal es muy amable . Está céntrico muy bien localizado. Un poco caro para mi opinión.
Family
10/10
Exceptional
22 Dec 2025
Olga
Hotel muy bien ubicado para conocer el Centro Histórico, se portaron muy amables con nosotros
Leisure Family
8/10
Excellent
19 Dec 2025
Robin
Everything tasted like hot akes including the omelets
Friends_and_family Friends
10/10
Exceptional
16 Dec 2025
Emily
Room was clean, excellent location and customer service
Friends_and_family Friends
6/10
Pleasant
15 Dec 2025
Glenn
The room was good except for one thing, the toilet seat. It was a crummy one plus it needed to be tightened down so that it would not move. This is the kind of stuff the house keeping staff should be vigilant about. Also, the hotel can be noisy just due to its design. Sound travels very well.
Leisure Partner
8/10
Excellent
13 Dec 2025
Sandra
Very quaint hotel in the old part of Mexico City. Highly recommend
8/10
Excellent
10 Dec 2025
LILIANA
Habitacion muy limpia, ropa de cama excelente, ubicación excepcional en el Centro historico de la Cdmx, el unico detalle que los baños son muy pequeños.
Leisure Friends
8/10
Excellent
10 Dec 2025
LILIANA
Clean room, kindly staff, great bed, the only
4/10
Poor
07 Dec 2025
Sebastian Nunez
The hotel itself is very beautiful; Unfortunately we were very displeased with the service that was provided by the staff. Once we arrived, the clerk was unfriendly. He charged us extra because we booked online under one guest (our mistake, but he was very blunt and not kind or flexible about it). They also made us wait 45 minutes past the original check-in time, and had incredibly dirty bathrooms (soiled, unclean toilets and no toilet paper in their public stalls.) Overall what made the experience so negative was how the staff interacted with us.
Leisure Partner
6/10
Pleasant
07 Dec 2025
Juana
A little outdated
Friends_and_family Family
8/10
Excellent
03 Dec 2025
Maria
Room was clean and the staff was great. The hotel was in a great location and the ac worked perfectly.
Partner
10/10
Exceptional
01 Dec 2025
Lourdes Z
Everything was awesome! Staff so friendly and helpful. Room small but for solo travelers is fine! Very clean room and location is perfect! I can't wait to get back soon!
10/10
Exceptional
30 Nov 2025
MARIA
Location and bufet are the best
Leisure Family
8/10
Excellent
30 Nov 2025
Mahesh
yes
Partner
10/10
Exceptional
26 Nov 2025
Rodrigo
Great value. Not many hoteles in this area at this price point with AC. Clean and quiet
6/10
Pleasant
17 Nov 2025
Rudolph
This hotel is in need of a little TLC, but it's okay, generally speaking. Housekeeping services seemed to be somewhat lacking - e.g. the floor was not clean or swept properly. The bathroom was incredibly small with hardly enough room for one person to move freely. The bed was comfortable and the bedding and pillows okay.

They have a great rooftop garden and restaurant, serving good local food (including a preset menu at a reasonable price). The rooftop has a good view of the street. The people/staff were friendly, but we didn't interact with them much save for the server at the rooftop restaurant, who was quite pleasant.

Hotel Principal is an old, budget hotel ... charging relatively high prices for budget accommodation and services.
Business_and_leisure Partner
10/10
Exceptional
13 Nov 2025
Mirella
Clean, comfortable hotel in a great location. Very close to Zocalo and Bellas Artes.
Leisure Family
10/10
Exceptional
12 Nov 2025
Leticia
Great hotel!
10/10
Exceptional
08 Nov 2025
German
Great location close to everything
Leisure Self
10/10
Exceptional
08 Nov 2025
Don
We did not have the free breakfast
Partner
10/10
Exceptional
07 Nov 2025
Maria I
Excellent people, love that hotel is close to the historical center, walking distance.
10/10
Exceptional
24 Oct 2025
Alejandro
You Can walk around downtown.
Business_and_leisure Self
10/10
Exceptional
20 Oct 2025
lisandra
Hotel was great . Very clean, everything was walking distance . Great customer service from the front desk
10/10
Exceptional
17 Oct 2025
Claudia
Perfect area
Family

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Hotel Principal
Bolivar 29, Mexico City, Mexico

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Hotel Principal

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