Best Western Hotel Majestic

Mexico , Mexico City
Ciudad De Mexico, Av. Madero #73. Col. Centro
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100 reviews shown

8/10

Excellent

10 Mar 2026

Yolanda

The rooms need better cleaning, and the elevator service needs improvement because it's sometimes unavailable, and having to carry things up the stairs is very difficult.

Family

10/10

Exceptional

28 Feb 2026

Carolina

Beautiful building and lovely staff. The rooms look exactly as pictured on the orbitz site. I got a room with 2 queen sized beds and with a nice view towards el Zócalo.

8/10

Excellent

25 Feb 2026

Melinda

Location

Family

10/10

Exceptional

24 Feb 2026

ricardo

the room wasn't ready when arrived but the housekeeping lady was very polite and friendly with us. Everyone at the hotel were really nice

Family_with_children

6/10

Pleasant

24 Feb 2026

SANTOS

They need to upgrade. Everything is all.

Partner

6/10

Pleasant

20 Feb 2026

Wilmer

Room smelled bad like a really bad odor

4/10

Poor

20 Feb 2026

Rosanna

Well, to be honest this was not good. The bathroom smelled.

Family

10/10

Exceptional

19 Feb 2026

juan

everyone super friendly, hotel really nice

Friends

10/10

Exceptional

17 Feb 2026

Juan Arturo

We had an amazing stay at this hotel in Mexico! The staff was incredibly welcoming and always ready to help. Great location and great value for the price. Highly recommend to anyone visiting Mexico City!

Leisure Partner

8/10

Excellent

16 Feb 2026

Christine

This is a charming building built in the 1930's and has basic wear and tear. The rooms were clean. The staff overall was courteous. Bottled water is supplied in the rooms. The location of the hotel to the whole historic district was perfect. Being in the center of MX city you could not ask for more. Two things that were on-going - noise. The building structure and layout let interior building noise echo up throughout the building. I was on an inside room so hallway conversations, internal building maintenance, staff shift changes, etc. could be heard. If you are a light sleeper and if these things will impact your stay, look for another place. A friend had an outside room with a balcony, so she heard street sounds, including any celebrations or protest going on in the central square could be heard. However, it also provided some spectacular views for those events, including views and experiences of a military appreciation day activities.

Leisure Friends

6/10

Pleasant

15 Feb 2026

javier ramirez

The room was not in good condition , damaged
Floor face board separated from drywall,no A/C
Failing Internet connection.
The only acceptable part is the rooftop restaurant with an excellent view to the zocalo.
Mr. Sergio Dominguez at front desk gave me an attitude since our arrival. The rest of the staff was very friendly.
I will never come back again,there are more options nearby.
Kudos to the restaurant staff,Don Jose,Gildardo
and a few others.
Si reported an issue with the spigot in the bathtub it wasn’t fixed.

O

8/10

Excellent

14 Feb 2026

Danielle

Beautiful decor, clean room, attentive staff, terrace restaurant has a great view.

Leisure Friends

8/10

Excellent

10 Feb 2026

Daniel

Everyone was helpful and great location for first timers.

Leisure Partner

8/10

Excellent

10 Feb 2026

Rafael

My family and I very much enjoyed staying at this hotel. The location was great. Our room was spacious, clean, and comfortable with wooden floors. It had a view to the Zócalo, Palacio de Gobierno, and Catedral. The hotel has its own Mexican charm. The terrace restaurant was convenient and had a beautiful view of the Zócalo. The elevator helped a lot because there are many stairs and was always attended by friendly staff members. The only thing we didn’t like in our room was the noise from outside at any time of the day and night. The windows were not soundproof. However, the room had a standing fan that helped a lot to get rid of the noise and keep us cool. Overall, we would stay there again.

Leisure Family

10/10

Exceptional

04 Feb 2026

Ivan

Clean simple and right next to Zocalo highly recommend to move around

8/10

Excellent

03 Feb 2026

Sandra

Location

Partner

10/10

Exceptional

28 Jan 2026

Alanna

Beautiful views, courteous service, fantastic rooms and gorgeous facilities. The location is fabulous. Had fantastic stay.

Leisure Family

10/10

Exceptional

25 Jan 2026

William

Organized front desk staff.

Leisure Family

10/10

Exceptional

20 Jan 2026

Keng

Clean, convenient, friendly staff, good food, close to attractions

Business

2/10

Poor

18 Jan 2026

Laura

The hotel is old and under repair. The elevator did not work at all and the cargo elevator was under construction. We left after 1 sleepless night and moved over to the Barcelo. You get what you pay for.

6/10

Pleasant

12 Jan 2026

Martin

The property needs updating. The elevator takes forever. The buffet is overpriced and the food is just sustenance. The bathroom had other people’s hair in it. The only thing that saved it was the location and the view to el Zocalo. We should have started elsewhere.

8/10

Excellent

11 Jan 2026

Douglas

Clean room, staff were great, location is amazing - close to many major tourist attractions, restaurants, and shopping However, be aware that outside noise is near constant and walls between rooms are far from sound proof.

Leisure Family

10/10

Exceptional

11 Jan 2026

Terrence

Location and historic hotel can't be beat.

Leisure Family

10/10

Exceptional

07 Jan 2026

Christina

Everything was fine, the afternoons do get really warm and we didn’t know there was no ac in the rooms; there was a fan bit for four bodies I didn’t cool the room.

Leisure Family

6/10

Pleasant

07 Jan 2026

ENRIQUE

The room was good enough. Since the building is old. We went in December and at night the room gets cold. No heater available. The staff was very helpful and friendly.

6/10

Pleasant

06 Jan 2026

mariano

Not ideal for rest or comfort, but the staff and location is great!!!!

10/10

Exceptional

04 Jan 2026

milton

Location

Leisure Family

10/10

Exceptional

04 Jan 2026

milton

Location

6/10

Pleasant

03 Jan 2026

Norma

If you want to stay in the historic district, be in a walkable area, and do not mind the loud atmosphere then this is the place to stay. The hotel itself is in a very historic building. The hotel breafast was a buffet and something i would definitely skip because there are way better options outside.

Leisure Family

10/10

Exceptional

30 Dec 2025

BERNARDO

We have a great time at this property, great location, room was clean, it does have on property restaurant with bar, staff was very friendly and willing to help, lost of things to do around, area is safe to walk

Leisure Partner

10/10

Exceptional

29 Dec 2025

Aavron

Staff was great, very nice place to stay with a great location.

Friends_and_family Family

6/10

Pleasant

27 Dec 2025

Rosalba

There’s no parking onsite. The streets were closed and we had to haul our luggage from at least two blocks over. There was no hot water at around 6 pm. There was a festival going on but it was noisy and difficult to get any sleep. Towels, bedding, curtains all had stains. The bathroom floors have a center drain and everything gets wet when you shower.

Leisure Family

10/10

Exceptional

27 Dec 2025

Yocasta

He tenido la oportunidad de quedarme en dos ocasiones en este hotel, tiene una excelente ubicación, su personal es muy amable y sus instalaciones son cómodas.
Lo recomiendo al 100%

I've had the opportunity to stay at this hotel twice. It has an excellent location, the staff is very friendly, and the facilities are comfortable.
I recommend it 100%.

Leisure Family

6/10

Pleasant

15 Dec 2025

Esteban Ramirez,

The key to the door did not work even after 3 visits to the front desk. We were on the third floor and taking the elevator was not much of an option. Our original maid was terrific (her weekly shift ended Wednesday), but her replacement was not even close to good. The last three days we returned to unswept floors and unmade beds.
Otherwise the staff was wonderful!

Leisure Partner

2/10

Poor

15 Dec 2025

Jennifer

Let’s start from the beginning…service at front desk was terrible. Was there about 2 hours prior to check in and still had to wait. Did not get to check in until 4pm. The front desk was super rude and acted like I was not even standing there in front of him. The guy with our luggage was nice and the person running the elevator too.
Now to the room. The floor tiles were separating. The bathroom has a window between the next room. When you turn on the shower, the water went everywhere but in the tub or on your body. They only gave us 2 towels, nothing for the floor or even a hand towel for the sink. 1 towel was clean, the other was dingy. There is no air just a fan, so luckily we are here in December and the outside weather is nice. We just slept with the window open. The noise from the Zocolo did not even bother us. I would not stay again or recommend to others.

Friends_and_family Family

2/10

Poor

12 Dec 2025

Brianna

Couldn’t stay here a single night

8/10

Excellent

10 Dec 2025

Martin

Courteous staff, not enough amenities, nice view

Leisure Partner

2/10

Poor

08 Dec 2025

Brianna

I’m not a very picky person but my experience with this hotel was so bad I booked another one instead of staying a single night.

The hotel is extremely outdated, the aesthetics are nice until you have to stay there. The hotel is over 90 years old and feels like it. The beds are hard and the one I had was so broken down it had a huge dip in it.

They don’t have AC but they do provide fans. Mine was broken though so I couldn’t even use it.

The room I had was facing the square and the balcony window was broken so I couldn’t close it all the way so I heard all the noise on the street.

They have an old school elevator with an elevator attendant, which seems nice until you have to wait forever for the elevator. And sometimes they go on a break so you can’t use the elevator.

The hotel staff seemed confused and unorganized. They couldn’t find our reservation and one of our rooms was supposed to be a double bed but we were given a single bed. They also couldn’t provide us with a different room since they were over booked.

I don’t recommend this hotel or even this area if you’re visiting Mexico City for the first time. It extremely overwhelming and this hotel conditions do not help.

Leisure Friends

10/10

Exceptional

06 Dec 2025

Mauricio

Everyone was great ….its kinda loud outside from people in the streets walking / partying etc other than that it was great and the food with the view was 💯

10/10

Exceptional

05 Dec 2025

Joel

All good

8/10

Excellent

30 Nov 2025

Stephanie Julia

The location was thr best. In the heart of the city and walkable to so many historical places, not to mention in front of the Zocalo and Cathedral. The staff was very attentive and we loved the historical hotel. We would love to stay again.

Leisure Partner

10/10

Exceptional

26 Nov 2025

Paulina

Loved el Zocalo!!

Leisure Partner

8/10

Excellent

26 Nov 2025

Ubaldo

La habitacion impecable, el petsonal muy atento, el unico problema fue el baño, la taza estaba encima del piso y era muy incomodo sentarse, el desague en medio del baño. no en la regadera, cada vez que me bañaba se hacia un charco en todo el baño.

Leisure Family

10/10

Exceptional

25 Nov 2025

Haydee

Not all light plugs work or shower head

Leisure Self

8/10

Excellent

22 Nov 2025

Pedro

Everything was good nice location very good service, and clean room

Partner

10/10

Exceptional

19 Nov 2025

Maria Isabel

Wonderful location, cleanness, pretty hotel decoration and food at the restaurant was delicious.

8/10

Excellent

08 Nov 2025

Aaron

The location is amazing, it's very reasonably priced and the building has charm pouring out of it. The rooms are fine (it's old) and the staff are lovely. I very much enjoyed staying here.
The view is UNBELIEVEABLE.

Leisure Self

10/10

Exceptional

04 Nov 2025

Olga

The hotel location is ideal, right on the Zocalo. It's an older hotel, rooms are dated, floors creak, etc. But it makes up for all of that by the excellent staff. The rooftop restaurant, and location.

Partner

10/10

Exceptional

04 Nov 2025

Elliot

Great location!

Leisure Family

10/10

Exceptional

31 Oct 2025

Olga

Hotel is right in the Zocalo and has amazing views from the restaurant in top. You can walk to metro too. Because it's Day of the Dead celebrations, the Zocalo is decorated beautifully but it's crowded. You don't hear the noise from inside hotel though. Hotel rooms are .

Partner

4/10

Poor

27 Oct 2025

Charlotte

I wish I would have read the other reviews more closely before staying at this hotel. The 300 year old building has a ton of charm and character, but does not live up to its potential and is in need of some updating. Upon reservation, I requested early check-in, which I would have happily paid extra for. I arrived around 11:45 am was told to come back 1:00/1:30. I came back at 1:30 and was told to come back at 3:30, 30 minutes after normal check-in time. While the other staff were 10/10, the front desk staff is 0/10. I think it is a requirement to have zero people skills to get that position.

My biggest complaint is the noise. From inside the room you can hear everything in the hallways and movement from the floor above. Outside in the plaza is extremely noisy, with people blowing horns all day long and shouting selling things. On my last night I had to wake early to catch a flight leading to a day of work meetings, and the noise didn’t settle until after 1am. The front desk staff had zero empathy and said there was nothing they could do. There is also no AC, and it was too loud outside to open the balcony doors.

8/10

Excellent

26 Oct 2025

Salvador

Towels looks too old and rally white at all.
we saw some roaches in the room.

Leisure Family

10/10

Exceptional

26 Oct 2025

Rodolfo

Para mi esposo y para mi fue una maravillosa estadía con un equipo muy ámable y servicial que nos ayudó a hacer un lindo tour y siempre al tanto de nosotros para lo que necesitáramos.

Leisure Partner

10/10

Exceptional

24 Oct 2025

Brett

Great!

10/10

Exceptional

20 Oct 2025

Jeffery

My go to in CDMX , a traditional big city hotel with all the services one would expect. old fashioned in a good way with even an elevator operator and fountain in the lobby . the huge windows open on to great views of the Zocalo big high ceilings and thick draperies old deep tubs for soaking in hot water . rooftop restaurant is convenient and perfectly adequate open late excellent service ...the \\hotel may be not up to date for some... heavy dark furniture , but it is all serviceable , note : no direct vehicle access from pedestrian streets and can be noisy from Zocalo crowds and buskers very Traditional and a good value for walkable to centro locations

Leisure Self

10/10

Exceptional

17 Oct 2025

James

Classic Mexico City - make history at history

Beautiful step back in time at the Majestic! Carlos is a wonderful source of knowledge and is so courteous!
Definitely take in the sights at the terrace for dinner under the lights

Friends_and_family Family

6/10

Pleasant

16 Oct 2025

Dora

No AC and elevator sometimes not ready to use

Leisure

10/10

Exceptional

10 Oct 2025

DILIA

Perfect place

Partner

10/10

Exceptional

06 Oct 2025

alejandro

Very nice staff

Friends_and_family Family

10/10

Exceptional

02 Oct 2025

RICARDO

Great stay!

It was great! Location, friendliness, cleanness, and the mattresses were very comfortable.

Friends_and_family Family

10/10

Exceptional

15 Sep 2025

Fabiola

Recomendado

Leisure Family

10/10

Exceptional

15 Sep 2025

Victor

Me gustó

Family

10/10

Exceptional

15 Sep 2025

Francisca

Everyone was so helpful and friendly. Only down side is the elevator which is only bad since it has an operator so sometimes it takes awhile for it to come since there is only one.

Leisure Family

10/10

Exceptional

11 Sep 2025

Blanca

I have no complains! Good service professional staff !!

Family_with_children

2/10

Poor

08 Sep 2025

Shannon

Horrible, Horrible, Horrible hotel

Hotel was the worst. It was nasty and I would NEVER recommend this hotel to anyone.

Self

10/10

Exceptional

28 Aug 2025

Danielle

Old buitiful building, but kept up very well.

Leisure Family

6/10

Pleasant

19 Aug 2025

mehdi

Old lady from 1937 in need of TLC. Rooms are bare no iron no mini fridge not enough power outlets and dated furnitures . The mattress is firm like a stone. The windows are single pane no isolation and we can also hear the other rooms. The building is great and the view on the place is unique. The front desk person are not exactly friendly and not very helpful . For what we get it’s overpriced . It could be an amazing place with some basic investments and training

2/10

Poor

16 Aug 2025

Laura

The bed sheets were dirty, when i asked for new ones the lady had a really bad attitude. The bathroom door handle was getting stuck and ee couldn't open it from the inside so we called maintenance and the fixed but the next day the handle fell off we called maintenance again and they never showed up. The balcony was full of hanging wires which made me think iy was not safe. They had fans to offer and i requested one but i never got it. Ill not stay here again.

Leisure Family

10/10

Exceptional

13 Aug 2025

Angelica

Everything and everyone excellent

Leisure

6/10

Pleasant

12 Aug 2025

Tiffany

I liked that the hotel is close to many stores and is basically walkable. Staff was very helpful and informative. Bathroom was okay, could definitely use some improvement. Bedsheets were not clean, had some hairs on them. The hotel lobby was nice!

Self

10/10

Exceptional

11 Aug 2025

Iouri

Stay here.

4/10

Poor

09 Aug 2025

Armando

No towels on the room, no fan, too hot, window was opened and mosquitos were inside. Beds are way too small even for a single person.

Leisure

8/10

Excellent

08 Aug 2025

Gustavo

Liked location.
Disliked no fridge, receptacle plugs in poor condition

Leisure Partner

8/10

Excellent

04 Aug 2025

guadalupe

Is across from the zocalo in the middle of the business restaurants stores and the government buildings

Leisure

10/10

Exceptional

13 Jul 2025

Andres

Amazing place with lots of history in a great neighborhood and amazing restaurants nearby

Leisure Family

6/10

Pleasant

13 Jul 2025

Juan V

Mucho ruido, y

10/10

Exceptional

11 Jul 2025

David

The view, it's right in front of the palace

Leisure Family

6/10

Pleasant

29 Jun 2025

CARLOS

Best convenience but it can be a little loud since you are in the middle of the action. No air conditioning in rooms.

10/10

Exceptional

19 Jun 2025

Eighleen

Staff are invaluable and the place is spotless. We enjoyed our stay since it’s located downtown and I’m happy that I got the chance to visit the cathedral.

Leisure

10/10

Exceptional

19 Jun 2025

Blanca

I like the service staff are very nice.

Leisure Family

10/10

Exceptional

15 Jun 2025

Blanca

Excellent customer service. Hotel clean and safe. I really recommend this hotel.

Family

6/10

Pleasant

13 Jun 2025

Victoria

Excellent location

Leisure Family

4/10

Poor

18 May 2025

kati

There was noise every night we were there, making it impossible to sleep. The hotel is locate on the city square and there are hundreds of people there until very late as well as bands playing.

2/10

Poor

15 May 2025

kati

Sleep was impossible due to constant and late noise from the zocolo

Leisure Friends

8/10

Excellent

10 May 2025

jose

Little noisy area, and air conditioner not available, have a fan, need some arrangements, but ok by the price.

Leisure Family

10/10

Exceptional

01 May 2025

Mirela

It was a bit noisy the cleaners and the washing machine were out loud right below the window at 2 am at night

Leisure Family

6/10

Pleasant

27 Apr 2025

Joel

Location was great if you are trying to be next to the Zocalo. If you are looking for a quiet place this is not the place. There is a lot of noise in the surrounding area even late at night. The rooms need to be updated bath tub seemed to be clogged. Another issue is on a street that is only for pedestrians therefore you have to walk with your luggage about a block.

Leisure Partner

8/10

Excellent

02 Apr 2025

Sherry

The Majestic retains the colonial charm I love!

I hadn't been back here in a number of years but it was always my go-to hotel in Mexico City. I always loved staying here because it's location is prime and the restaurant overlooking the zocalo is still one of my favorites in the area.
We were on the 5th floor and the internet was not all it should have been. We could always get access down in the lobby but they need to do some work done to get a stronger internet signal thoughout the hotel.
The staff is very helpful, there's a coffee machine in the room which I always love seeing but bring your own creamer. Luckily right next door is a great little coffee and pastry shop which is easily accessed starting at 7am.
The Best Western Majestic remains a little colonial gem, with a boutique hotel feel, centrally located and very economical. If you can, try to get a room with a window facing out to the zocalo or to the andador (a bit noisier but worth it) you'll be happy you did.
No, this is not a hotel with rooms that look like every hotel in the states, if you want that go elsewhere..The Majestic has the charm and colonial touches that help you feel like you're in a comfortable home while traveling.

Business Friends

10/10

Exceptional

26 Mar 2025

Karl

Always the best

Business Partner

2/10

Poor

24 Mar 2025

Mary

We are two senior citizens that were assigned the room facing the area where a Music Festival was scheduled for the weekend. The first night the loud music went on until 1 am. The following morning we were awakened at 4:30 am by some more loud music as they were preparing for the next event.
I just felt that they should have warned us about the loud music and they didn’t. We were not aware of the scheduled festival.

Leisure Family

4/10

Poor

22 Mar 2025

Maria

I had to walk with my luggage because the street is only for pedestrians.
The rooms are very dirty and old.
Very noisy and the food at the restaurant is only buffet. The food is bad

Business Self

10/10

Exceptional

18 Mar 2025

Sonia

The history of the property and the archecture

Leisure

10/10

Exceptional

18 Mar 2025

Alejandrina

Loved the Hotel and the Area. If you go during the summer just know that it does not have AC.

10/10

Exceptional

16 Mar 2025

hilda

Todo estubo miy bien pero estaria mejor si hay aire acondicionado pero todo etubo bien y el servicio exelente gracias de seguro regresamos

Friends_and_family Family

10/10

Exceptional

15 Mar 2025

Dolores

Just cannot say enough how beautiful is this hotel and the staff is superb! Location is excellent in the heart of Mexico City, arts-culture-shopping-transportation, all near by. Surrounded by great restaurants also to mention its own restaurant on top with view to El Zocalo, great food, a real treat!! Stayed 5 nights, wish I could have stayed longer. Highly recommend this beautiful Hotel.

Leisure Partner

8/10

Excellent

09 Mar 2025

Federico

Is located in the Historic center, churches old buildings great for pictures and history lessons, the restaurant on the terrace nice view of the Zócalo, don't recommend the buffet, expensive,not much to choose flavor was bland!

Leisure Self

10/10

Exceptional

06 Mar 2025

Alejandro

Excelente place, the location and the hotel is wondefull

Leisure Family

6/10

Pleasant

06 Mar 2025

Miriam

There were cockroaches in the bathroom, T.V. did not work for the first three days. Front desk people were not friendly at all, the hotel is very cute but it needs sooooo much updates.

Partner

6/10

Pleasant

04 Mar 2025

Jesus

Great location, the rooms need a little maintenance.

Leisure Family

8/10

Excellent

26 Feb 2025

Luz

Great location, great price but very noisy.

Power went out for a few hours. I failed to notice that the room didn’t have ac but it did have a fan thankfully. The bell men were very helpful got us a taxi and walked us to him. It was very noisey at night could be because of what they were setting up in the zocalo. Shower was difficult to use after the water gets all over the floor. The price was good.

Friends_and_family Friends