Name: Best Western Hotel Majestic
Address: Av. Madero #73. Col. Centro, Ciudad De Mexico, 06000, MX

6/10

Pleasant

28 Jul 2026

Jordon

Whilst the location is very central and relatively convenient, the hotel rooms feel very dated and are in need of rejuvenation. The bathroom in particular was less than desirable...
The staff were friendly, welcoming, and helpful - no fault there.

6/10

Pleasant

23 Jul 2026

Gabriela

Excellent staff, bathroom needs a lot of work.

4/10

Poor

22 Jul 2026

Guadalupe

Old property, but great location!

10/10

Exceptional

21 Jul 2026

NATALY

Nuestra estancia en este hotel en la Ciudad de México fue una experiencia maravillosa. La ubicación es simplemente inmejorable, justo en el corazón de la ciudad, lo que nos permitió caminar y disfrutar de muchos lugares históricos, restaurantes y atracciones sin complicaciones.

La habitación estuvo muy cómoda y limpia, perfecta para descansar después de días llenos de aventuras recorriendo la ciudad. El personal fue muy amable, atento y siempre dispuesto a ayudarnos, haciéndonos sentir bienvenidos durante toda nuestra estancia.

Lo que más disfrutamos fue poder salir del hotel y encontrarnos rodeados de tanta historia, cultura y la energía única de la CDMX. La cercanía al Zócalo hizo que nuestra experiencia fuera aún más especial e inolvidable.

Sin duda recomendamos este hotel a quienes quieran conocer la belleza de la Ciudad de México y vivir una experiencia auténtica en el corazón de la ciudad. ¡Gracias por hacer nuestra visita tan memorable!

Partner

10/10

Exceptional

17 Jul 2026

Nicolas

The view

8/10

Excellent

13 Jul 2026

ILDEFONSO

Location of the property is perfect to reach any direction you want to go within the Centro Historico. The staff is great! The place is clean! The rooms are very outdated and need upgrades. If you want a place to go back to sleep for a few hours and go back to your tourist journey this is it.

Family

6/10

Pleasant

07 Jul 2026

Lorna

This tired hotel needs an upgrade. Best Western should do better than this. Such a prime location with excellent views. But that's all there is good to say about it. I'm glad it was one night, I couldn't wait for the nightmare to be over

Self

10/10

Exceptional

04 Jul 2026

Raquel

Very comfortable

Self

6/10

Pleasant

29 Jun 2026

Laura

I been there many times, this past time was horrible!!, lots of mosquitoes in the room , súper noise coming from outside, alarms ringing every half an hour, the beds were so hard ,

Family

2/10

Poor

17 Jun 2026

Juan

La ubicacion del hotel es muy buena, sin embargo la habitacion en muy mal estado, no servia el desagüe de la regadera y por lo tanto el agua se estancaba en todo el piso del baño. Al pedir ayuda a recepcion me llevaron una cubeta y un trapeador para que yo lo limpiara, cuando dije que yo no lo limpiaria por que yo pague por un servicio de hotel, la persona en recepcion se porto poco amigable y me dijo que mantenimiento no llegaba hasta el siguiente dia y que tenia que esperar.
Al pedir que me movieran de habitacion, se negaron argumentando que yo no quise aceptar el trapeador y la cubeta para limpiar el agua.
Esa noche no pude hacer uso del inodoro y al intentar usar el lavamanos para hacearme, tuve que entrar entre el agua estancada. Al siguiente dia en la mañana el agua seguia estancada, pedi hablar con el manager y me dijeron que no llegaba hasta las 10:00am.
Yo tenia mi vuelo programado para ese dia y tenia que dejar el hotel a las 9:00am.
NO RECOMENDARIA ESTE HOTEL A NADIE.
PESIMO SERVICIO DEL PERSONAL Y LA HABITACION EN MUY MAL ESTADO.
espero esta reseña sirva para futuras personas que quieran visitar este hotel.

Friends

10/10

Exceptional

12 Jun 2026

Cirana Trinidad Salazar

Best western majestic made our visit the Mexico City even more memorable. They were very kind, respectful, and understanding towards all of our questions and concerns. We had an issue with the drain in our bath tub and the staff made sure it was addressed immediately. The rooftop restaurant and bar had an amazing view of El Zocalo which was one of the reasons we booked with them. The 2nd floor lounge was very relaxing to be in. the location of the hotel was ideal for what we wanted to do. They offered many tours and suggested many activities. It was outside the control of the hotel, but there were protests during our stay which made entry and exit to the surrounding area difficult. The staff were well aware and made us feel safe and kept us up to date with everything that was happening. With the protests, it was a little difficult getting picked up by Uber and taxis due to the road closures, but again, that was outside the control of the hotel. When it was time to check out, they offered to bring our luggage down to the taxis that they ordered for us. Overall, very happy with our stay.

Family

10/10

Exceptional

08 Jun 2026

Edgar

Clean room and good staff

Family_with_children

10/10

Exceptional

30 May 2026

DANIEL

I have stayed at this hotel many times over the last 35 years. It is a wonderful location. It is an older property which appeals to me. It is decorated with talavera tiles which I find very attractive.
It has no \"glitz\" factor. If you want stainless steel and granite this is not your property. It you need 5 stars this is not your property.
If you want a great location, a helpful staff, a clean location and good food this is a very good fit.

Friends_and_family Friends

6/10

Pleasant

25 May 2026

Celine

As part of the Best Western hotel franchise, you assume seeing a standard of quality as a hotel. Rooms were clean and staff was friendly but the hotel needs some serious renovation. Interior painting needed throughout the hotel, high rise decor was dusty, floral plants in the lobby needed to be replaced, more lighting needed in the hallways and vintage furniture needs updating but hacienda aura was there...it just cleaning and maintenance. Needs to be updated. Location ideal.

Family

6/10

Pleasant

20 May 2026

Silvia

I love the location of the hotel, if you cant sleep with noise this is not a hotel for you. The beds are in bad shape they grind and croocked.

Friends

4/10

Poor

18 May 2026

Nazaret

NO AC! Do not stay here during the warmer months because they don’t have any AC and it gets hot

Partner

4/10

Poor

16 May 2026

Emily

the property was in

8/10

Excellent

12 May 2026

Karene

5/5 location and balcony view. 3.5/5 No AC. 3/5 hard/uncomfortable bed. 2/5 tub water takes forever to empty.

Partner

8/10

Excellent

06 May 2026

William Ray

Okay

10/10

Exceptional

11 Apr 2026

Aaron

hotel was good just bad wifi and staff not willing to help

Self

8/10

Excellent

09 Apr 2026

Francisco

La alfonbra de el cuarto estaba rompida se mirava muy mal

Partner

2/10

Poor

06 Apr 2026

Jaime

I was prepared to come home and write an okay review however upon unpacking at home I discovered that money I hid inside my luggage was stolen. There was no way this was slipped out or lost because it was inside a wallet that was carefully hidden. On Saturday, April 4, 2026, while leaving the hotel that morning the attendant in the elevator told us the area would be extremely busy all day and that he suggested we stay out all day to avoid the congestion of people. He was very persuasive. At the time we found it helpful but now we can’t help but think this was a plot. This is extremely disappointing! I have contacted the hotel but I’m certain nothing will be done to rectify this. TRAVELER BEWARE! They obviously employ thieves at this hotel!

Partner

4/10

Poor

01 Apr 2026

Kevin

Great location. But hotel run down and old. Better choices in area for comparable rate. Terrace dining is the highlight of the hotel. It overlooks the Zocalo.Food horrible.Avoid the buffet. Wait staff not friendly or attentive. Very, very noisy. Hard to sleep.I wouldn’t stay here again.

Family

8/10

Excellent

31 Mar 2026

Daniel

Muy buen hotel

Family

10/10

Exceptional

28 Mar 2026

Sara

Good

4/10

Poor

25 Mar 2026

Susan

The overall rating of three stars is generous. This very very old building was turned into a hotel in the 1930s. Charming? Maybe, but it seemed like many things were not updated since then. I don’t even know where to start. It also varies by room. I know this because we had to switch rooms. If you’re looking for peace and quiet, this is not the place. The noise from the Zócalo seemed to be never-ending. But if you want a great location in the middle of everything, stay here.

Partner

10/10

Exceptional

23 Mar 2026

Patricia A

Friendly staff , very attentive

Friends_and_family Family

6/10

Pleasant

23 Mar 2026

Roberto

Es un hotel VIEJO y con falta de mantenimiento, limpio con toallas MUY PERCUDIDAS, el taxi te deja en la esquina y a caminar con todo y maletas tanto al llegar como al salir porque es una calle peatonal, la ubicación para el centro y zona arqueológica excelente pero las habitaciones MUY ruidosas.

Family

10/10

Exceptional

22 Mar 2026

Yesica

This hotel is in the best place, in the middle of everything. You can see the zocalo and the cathedral from your room. It is a bit older but that is part of the charm. There are so many iconic things to do around there and so close by. You can walk to many places. Location, location, location.

8/10

Excellent

22 Mar 2026

Claudia

Service was Great. Location is Amazing.

Friends_and_family Family

10/10

Exceptional

19 Mar 2026

Rey

Love the hotel and staff.

10/10

Exceptional

19 Mar 2026

Jim

Great location

10/10

Exceptional

14 Mar 2026

Claudia Alicia

n/a

Partner

8/10

Excellent

10 Mar 2026

Yolanda

The rooms need better cleaning, and the elevator service needs improvement because it's sometimes unavailable, and having to carry things up the stairs is very difficult.

Family

10/10

Exceptional

28 Feb 2026

Carolina

Beautiful building and lovely staff. The rooms look exactly as pictured on the orbitz site. I got a room with 2 queen sized beds and with a nice view towards el Zócalo.

8/10

Excellent

25 Feb 2026

Melinda

Location

Family

10/10

Exceptional

24 Feb 2026

ricardo

the room wasn't ready when arrived but the housekeeping lady was very polite and friendly with us. Everyone at the hotel were really nice

Family_with_children

6/10

Pleasant

24 Feb 2026

SANTOS

They need to upgrade. Everything is all.

Partner

6/10

Pleasant

20 Feb 2026

Wilmer

Room smelled bad like a really bad odor

4/10

Poor

20 Feb 2026

Rosanna

Well, to be honest this was not good. The bathroom smelled.

Family

10/10

Exceptional

19 Feb 2026

juan

everyone super friendly, hotel really nice

Friends

10/10

Exceptional

17 Feb 2026

Juan Arturo

We had an amazing stay at this hotel in Mexico! The staff was incredibly welcoming and always ready to help. Great location and great value for the price. Highly recommend to anyone visiting Mexico City!

Leisure Partner

8/10

Excellent

16 Feb 2026

Christine

This is a charming building built in the 1930's and has basic wear and tear. The rooms were clean. The staff overall was courteous. Bottled water is supplied in the rooms. The location of the hotel to the whole historic district was perfect. Being in the center of MX city you could not ask for more. Two things that were on-going - noise. The building structure and layout let interior building noise echo up throughout the building. I was on an inside room so hallway conversations, internal building maintenance, staff shift changes, etc. could be heard. If you are a light sleeper and if these things will impact your stay, look for another place. A friend had an outside room with a balcony, so she heard street sounds, including any celebrations or protest going on in the central square could be heard. However, it also provided some spectacular views for those events, including views and experiences of a military appreciation day activities.

Leisure Friends

6/10

Pleasant

15 Feb 2026

javier ramirez

The room was not in good condition , damaged
Floor face board separated from drywall,no A/C
Failing Internet connection.
The only acceptable part is the rooftop restaurant with an excellent view to the zocalo.
Mr. Sergio Dominguez at front desk gave me an attitude since our arrival. The rest of the staff was very friendly.
I will never come back again,there are more options nearby.
Kudos to the restaurant staff,Don Jose,Gildardo
and a few others.
Si reported an issue with the spigot in the bathtub it wasn’t fixed.

O

8/10

Excellent

14 Feb 2026

Danielle

Beautiful decor, clean room, attentive staff, terrace restaurant has a great view.

Leisure Friends

8/10

Excellent

10 Feb 2026

Daniel

Everyone was helpful and great location for first timers.

Leisure Partner

8/10

Excellent

10 Feb 2026

Rafael

My family and I very much enjoyed staying at this hotel. The location was great. Our room was spacious, clean, and comfortable with wooden floors. It had a view to the Zócalo, Palacio de Gobierno, and Catedral. The hotel has its own Mexican charm. The terrace restaurant was convenient and had a beautiful view of the Zócalo. The elevator helped a lot because there are many stairs and was always attended by friendly staff members. The only thing we didn’t like in our room was the noise from outside at any time of the day and night. The windows were not soundproof. However, the room had a standing fan that helped a lot to get rid of the noise and keep us cool. Overall, we would stay there again.

Leisure Family

10/10

Exceptional

04 Feb 2026

Ivan

Clean simple and right next to Zocalo highly recommend to move around

8/10

Excellent

03 Feb 2026

Sandra

Location

Partner

10/10

Exceptional

28 Jan 2026

Alanna

Beautiful views, courteous service, fantastic rooms and gorgeous facilities. The location is fabulous. Had fantastic stay.

Leisure Family

10/10

Exceptional

25 Jan 2026

William

Organized front desk staff.

Leisure Family

10/10

Exceptional

20 Jan 2026

Keng

Clean, convenient, friendly staff, good food, close to attractions

Business

2/10

Poor

18 Jan 2026

Laura

The hotel is old and under repair. The elevator did not work at all and the cargo elevator was under construction. We left after 1 sleepless night and moved over to the Barcelo. You get what you pay for.

6/10

Pleasant

12 Jan 2026

Martin

The property needs updating. The elevator takes forever. The buffet is overpriced and the food is just sustenance. The bathroom had other people’s hair in it. The only thing that saved it was the location and the view to el Zocalo. We should have started elsewhere.

8/10

Excellent

11 Jan 2026

Douglas

Clean room, staff were great, location is amazing - close to many major tourist attractions, restaurants, and shopping However, be aware that outside noise is near constant and walls between rooms are far from sound proof.

Leisure Family

10/10

Exceptional

11 Jan 2026

Terrence

Location and historic hotel can't be beat.

Leisure Family

10/10

Exceptional

07 Jan 2026

Christina

Everything was fine, the afternoons do get really warm and we didn’t know there was no ac in the rooms; there was a fan bit for four bodies I didn’t cool the room.

Leisure Family

6/10

Pleasant

07 Jan 2026

ENRIQUE

The room was good enough. Since the building is old. We went in December and at night the room gets cold. No heater available. The staff was very helpful and friendly.

6/10

Pleasant

06 Jan 2026

mariano

Not ideal for rest or comfort, but the staff and location is great!!!!

10/10

Exceptional

04 Jan 2026

milton

Location

Leisure Family

10/10

Exceptional

04 Jan 2026

milton

Location

6/10

Pleasant

03 Jan 2026

Norma

If you want to stay in the historic district, be in a walkable area, and do not mind the loud atmosphere then this is the place to stay. The hotel itself is in a very historic building. The hotel breafast was a buffet and something i would definitely skip because there are way better options outside.

Leisure Family

10/10

Exceptional

30 Dec 2025

BERNARDO

We have a great time at this property, great location, room was clean, it does have on property restaurant with bar, staff was very friendly and willing to help, lost of things to do around, area is safe to walk

Leisure Partner

10/10

Exceptional

29 Dec 2025

Aavron

Staff was great, very nice place to stay with a great location.

Friends_and_family Family

6/10

Pleasant

27 Dec 2025

Rosalba

There’s no parking onsite. The streets were closed and we had to haul our luggage from at least two blocks over. There was no hot water at around 6 pm. There was a festival going on but it was noisy and difficult to get any sleep. Towels, bedding, curtains all had stains. The bathroom floors have a center drain and everything gets wet when you shower.

Leisure Family

10/10

Exceptional

27 Dec 2025

Yocasta

He tenido la oportunidad de quedarme en dos ocasiones en este hotel, tiene una excelente ubicación, su personal es muy amable y sus instalaciones son cómodas.
Lo recomiendo al 100%

I've had the opportunity to stay at this hotel twice. It has an excellent location, the staff is very friendly, and the facilities are comfortable.
I recommend it 100%.

Leisure Family

6/10

Pleasant

15 Dec 2025

Esteban Ramirez,

The key to the door did not work even after 3 visits to the front desk. We were on the third floor and taking the elevator was not much of an option. Our original maid was terrific (her weekly shift ended Wednesday), but her replacement was not even close to good. The last three days we returned to unswept floors and unmade beds.
Otherwise the staff was wonderful!

Leisure Partner

2/10

Poor

15 Dec 2025

Jennifer

Let’s start from the beginning…service at front desk was terrible. Was there about 2 hours prior to check in and still had to wait. Did not get to check in until 4pm. The front desk was super rude and acted like I was not even standing there in front of him. The guy with our luggage was nice and the person running the elevator too.
Now to the room. The floor tiles were separating. The bathroom has a window between the next room. When you turn on the shower, the water went everywhere but in the tub or on your body. They only gave us 2 towels, nothing for the floor or even a hand towel for the sink. 1 towel was clean, the other was dingy. There is no air just a fan, so luckily we are here in December and the outside weather is nice. We just slept with the window open. The noise from the Zocolo did not even bother us. I would not stay again or recommend to others.

Friends_and_family Family

2/10

Poor

12 Dec 2025

Brianna

Couldn’t stay here a single night

8/10

Excellent

10 Dec 2025

Martin

Courteous staff, not enough amenities, nice view

Leisure Partner

2/10

Poor

08 Dec 2025

Brianna

I’m not a very picky person but my experience with this hotel was so bad I booked another one instead of staying a single night.

The hotel is extremely outdated, the aesthetics are nice until you have to stay there. The hotel is over 90 years old and feels like it. The beds are hard and the one I had was so broken down it had a huge dip in it.

They don’t have AC but they do provide fans. Mine was broken though so I couldn’t even use it.

The room I had was facing the square and the balcony window was broken so I couldn’t close it all the way so I heard all the noise on the street.

They have an old school elevator with an elevator attendant, which seems nice until you have to wait forever for the elevator. And sometimes they go on a break so you can’t use the elevator.

The hotel staff seemed confused and unorganized. They couldn’t find our reservation and one of our rooms was supposed to be a double bed but we were given a single bed. They also couldn’t provide us with a different room since they were over booked.

I don’t recommend this hotel or even this area if you’re visiting Mexico City for the first time. It extremely overwhelming and this hotel conditions do not help.

Leisure Friends

10/10

Exceptional

06 Dec 2025

Mauricio

Everyone was great ….its kinda loud outside from people in the streets walking / partying etc other than that it was great and the food with the view was 💯

10/10

Exceptional

05 Dec 2025

Joel

All good

8/10

Excellent

30 Nov 2025

Stephanie Julia

The location was thr best. In the heart of the city and walkable to so many historical places, not to mention in front of the Zocalo and Cathedral. The staff was very attentive and we loved the historical hotel. We would love to stay again.

Leisure Partner

10/10

Exceptional

26 Nov 2025

Paulina

Loved el Zocalo!!

Leisure Partner

8/10

Excellent

26 Nov 2025

Ubaldo

La habitacion impecable, el petsonal muy atento, el unico problema fue el baño, la taza estaba encima del piso y era muy incomodo sentarse, el desague en medio del baño. no en la regadera, cada vez que me bañaba se hacia un charco en todo el baño.

Leisure Family

10/10

Exceptional

25 Nov 2025

Haydee

Not all light plugs work or shower head

Leisure Self

8/10

Excellent

22 Nov 2025

Pedro

Everything was good nice location very good service, and clean room

Partner

10/10

Exceptional

19 Nov 2025

Maria Isabel

Wonderful location, cleanness, pretty hotel decoration and food at the restaurant was delicious.

8/10

Excellent

08 Nov 2025

Aaron

The location is amazing, it's very reasonably priced and the building has charm pouring out of it. The rooms are fine (it's old) and the staff are lovely. I very much enjoyed staying here.
The view is UNBELIEVEABLE.

Leisure Self

10/10

Exceptional

04 Nov 2025

Olga

The hotel location is ideal, right on the Zocalo. It's an older hotel, rooms are dated, floors creak, etc. But it makes up for all of that by the excellent staff. The rooftop restaurant, and location.

Partner

10/10

Exceptional

04 Nov 2025

Elliot

Great location!

Leisure Family

10/10

Exceptional

31 Oct 2025

Olga

Hotel is right in the Zocalo and has amazing views from the restaurant in top. You can walk to metro too. Because it's Day of the Dead celebrations, the Zocalo is decorated beautifully but it's crowded. You don't hear the noise from inside hotel though. Hotel rooms are .

Partner

4/10

Poor

27 Oct 2025

Charlotte

I wish I would have read the other reviews more closely before staying at this hotel. The 300 year old building has a ton of charm and character, but does not live up to its potential and is in need of some updating. Upon reservation, I requested early check-in, which I would have happily paid extra for. I arrived around 11:45 am was told to come back 1:00/1:30. I came back at 1:30 and was told to come back at 3:30, 30 minutes after normal check-in time. While the other staff were 10/10, the front desk staff is 0/10. I think it is a requirement to have zero people skills to get that position.

My biggest complaint is the noise. From inside the room you can hear everything in the hallways and movement from the floor above. Outside in the plaza is extremely noisy, with people blowing horns all day long and shouting selling things. On my last night I had to wake early to catch a flight leading to a day of work meetings, and the noise didn’t settle until after 1am. The front desk staff had zero empathy and said there was nothing they could do. There is also no AC, and it was too loud outside to open the balcony doors.

8/10

Excellent

26 Oct 2025

Salvador

Towels looks too old and rally white at all.
we saw some roaches in the room.

Leisure Family

10/10

Exceptional

26 Oct 2025

Rodolfo

Para mi esposo y para mi fue una maravillosa estadía con un equipo muy ámable y servicial que nos ayudó a hacer un lindo tour y siempre al tanto de nosotros para lo que necesitáramos.

Leisure Partner

10/10

Exceptional

24 Oct 2025

Brett

Great!

10/10

Exceptional

20 Oct 2025

Jeffery

My go to in CDMX , a traditional big city hotel with all the services one would expect. old fashioned in a good way with even an elevator operator and fountain in the lobby . the huge windows open on to great views of the Zocalo big high ceilings and thick draperies old deep tubs for soaking in hot water . rooftop restaurant is convenient and perfectly adequate open late excellent service ...the \\hotel may be not up to date for some... heavy dark furniture , but it is all serviceable , note : no direct vehicle access from pedestrian streets and can be noisy from Zocalo crowds and buskers very Traditional and a good value for walkable to centro locations

Leisure Self

10/10

Exceptional

17 Oct 2025

James

Classic Mexico City - make history at history

Beautiful step back in time at the Majestic! Carlos is a wonderful source of knowledge and is so courteous!
Definitely take in the sights at the terrace for dinner under the lights

Friends_and_family Family

6/10

Pleasant

16 Oct 2025

Dora

No AC and elevator sometimes not ready to use

Leisure

10/10

Exceptional

10 Oct 2025

DILIA

Perfect place

Partner

10/10

Exceptional

06 Oct 2025

alejandro

Very nice staff

Friends_and_family Family

10/10

Exceptional

02 Oct 2025

RICARDO

Great stay!

It was great! Location, friendliness, cleanness, and the mattresses were very comfortable.

Friends_and_family Family

10/10

Exceptional

15 Sep 2025

Fabiola

Recomendado

Leisure Family

10/10

Exceptional

15 Sep 2025

Victor

Me gustó

Family

10/10

Exceptional

15 Sep 2025

Francisca

Everyone was so helpful and friendly. Only down side is the elevator which is only bad since it has an operator so sometimes it takes awhile for it to come since there is only one.

Leisure Family

10/10

Exceptional

11 Sep 2025

Blanca

I have no complains! Good service professional staff !!

Family_with_children

2/10

Poor

08 Sep 2025

Shannon

Horrible, Horrible, Horrible hotel

Hotel was the worst. It was nasty and I would NEVER recommend this hotel to anyone.

Self

10/10

Exceptional

28 Aug 2025

Danielle

Old buitiful building, but kept up very well.

Leisure Family

6/10

Pleasant

19 Aug 2025

mehdi

Old lady from 1937 in need of TLC. Rooms are bare no iron no mini fridge not enough power outlets and dated furnitures . The mattress is firm like a stone. The windows are single pane no isolation and we can also hear the other rooms. The building is great and the view on the place is unique. The front desk person are not exactly friendly and not very helpful . For what we get it’s overpriced . It could be an amazing place with some basic investments and training