Umbral, Curio Collection by Hilton

Mexico , Mexico City
Ciudad de Mexico, Calle De Venustiano Carranza 69 Cen
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100 reviews shown

10/10

Exceptional

01 Mar 2026

brian

Yes

10/10

Exceptional

27 Feb 2026

Stanislava

Everything was really nice, especially the location.

Friends

2/10

Poor

20 Feb 2026

Rakhee

When I arrived I was stared at by a staff member behind the check-in counter who literally waved me off and refused to check me in despite doing nothing but staring hostility at me while I waited for someone else to help me; there was a loud party going on on my check-in day that could be heard throughout the entire hotel and ruined my first day; i was finally put in a room but it had a broken fridge, toilet, and shower; they said they provide daily housekeeping however I had to ask multiple times for this service; they also said they had a front desk 24/7 and during an emergency at night with the toilet that was clogged no one answered for nearly an hour and I also had to risk my safety to go down to the front desk where there was no one. No one answered on their whatsapp messaging for nearly an hour. I had to leave and request a refund for the unused days which they also hassled me about. Please remove this property from your website. It's disgusting.

Self

10/10

Exceptional

18 Dec 2025

Zoe

Great stay and super friendly staff. This is a very welcoming space for queer people. The breakfast was probably the highlight as there was a lot of options and fresh food. The fruit and juice was great and we tried almost all of the items on the menu. We got the handicap room and it was spacious. There was one time a bug from likely the drain but we captured it and the cleaners took care of it. There also was a lot of mosquitoes randomly but i’m not sure if that was just for our room. Other than that, the room was clean and comfortable. We will be back the next time we come!

Leisure Partner

8/10

Excellent

12 Dec 2025

Kevin

The hotel is amazing, excellent location within colonial. Staff was courteous. The only thing is our room ac was not working and they provided us with an electric fan which is fine. Will definitely come back

Leisure Partner

6/10

Pleasant

27 Nov 2025

Sanhita

The Hotel rooms are nice, so is the ambience and it is very well located. We were disappointed with the responsiveness of their staff when water stopped in our room - the faucet was broken, which we complained about in the morning, late at night after we returned we discovered the water had been turned off, and they had not bothered informing us, and the bathroom was in ugly shape we could not even use it. After I complained they assigned us another complimentary room. We traveled locally for the next two days, when returning I called to check and they still had not taken care of it and told me over the phone they will assign us another room, they didn’t even bother letting us know proactively!! After we reached hotel late at night and tried to get the key to the new room we were informed that they took care of the water situation after I called. We didn’t have any other complaints but this experience was a shock and very disappointing service from a Curio collection hotel.

Leisure Family

10/10

Exceptional

31 Oct 2025

Kenneth

I loved every about this hotel except the restaurant was closed for private dinner - otherwise 10/10

Leisure Self

10/10

Exceptional

21 Oct 2025

Spencer

All the staff was amazing

10/10

Exceptional

12 Oct 2025

Alexander

Everything was great, but I will say that it can get quite noisy early on, and there is a ton of traffic out front in the late afternoon and evening. So be prepared if you’re planning on taking Ubers to and from the hotel.

Leisure Partner

10/10

Exceptional

20 Sep 2025

Ciara

Only stayed for one night but we were made to feel so welcome; the facilities and room were amazing, especially the shower!! Rooftop bar and restaurant were great also. Would 100% stay again!

Leisure Partner

10/10

Exceptional

17 Sep 2025

Johana

Stayed at this hotel for 5 nights and enjoyed every minute of my stay. The staff were extremely helpful and friendly, not to mention how they all went above and beyond. I believe the concierge, Luis, was the best. When walking back from downtown we spotted him a block away trying to ensure that the hotel visitors made it to the hotel due to street closures because of the Independence celebrations. Simply the best ! My only unsatisfactory comment was the food I ordered on the terrace was ok, I ordered arrachera and not sure what meat I received but it wasn’t even cooked. The other two dishes were fine. I didn’t send the meat back, but definitely stopped me from having more meals there.

Leisure Partner

10/10

Exceptional

16 Sep 2025

Sabrina

Perfetto per la Festa dell’indipendenza

Ristrutturazione conservativa molto ben curata. La stanza era molto buia e senza affacci, i vetri sono acidati. Per capire le condizioni meteo bisogna scendere nella hall e uscire in strada. Posizione meravigliosa in occasione della festa dell’indipendenza. Personale estremamente gentile.
Nella strada parallela c’è PASTESERIA IDEAL dove trovare dolci di qualsiasi tipo a prezzi super vantaggiosi.

Friends_and_family Family

10/10

Exceptional

16 Sep 2025

Stacey

From start to finish this hotel was excellent. You can not beat the location and all that is around. The staff were incredible to us and the rooms were spacious, clean and just made our stay all that much more enjoyable. Do not hesitate to stay here. I promise you will not regret it...

Leisure Friends

8/10

Excellent

15 Sep 2025

janet

The pool was more like a pond
Small and cloudy

Otherwise great hotel, lovely staff, very nice room

10/10

Exceptional

15 Sep 2025

Omoyele

The property was very unique as it is not the typical hotel set up, which I loved! The entrance was very dark, modern, and clean. As you step into the room, you are met with a dark foyer, but the room and bathroom were very bright and I appreciated the contrast. The hotel staff were amazing, kind, and very accommodating. I would highly recommend!

Leisure Friends

10/10

Exceptional

07 Sep 2025

ESTEFANI

Good

Leisure Friends

10/10

Exceptional

24 Aug 2025

Karen Yvonne

Love the establishment

10/10

Exceptional

23 Aug 2025

Valeria Bedin

Love it !

Leisure Family

10/10

Exceptional

19 Aug 2025

Juan

Manuel was very helpful with information around the city, he makes us feel comfortable around the city. Excellent customer service

Leisure Partner

10/10

Exceptional

18 Aug 2025

Jo-Ann

Best location near the Zocalo in Mexico City. Our scheduled tours were all conveniently located in walking distance which was great. The customer service was fantastic. Staff were friendly, courteous, and helpful. The beds were comfortable.

Leisure Family

4/10

Poor

17 Aug 2025

Jose

10/10

Exceptional

02 Aug 2025

Leda

Umbral Hilton provided comfortable, high-quality accommodations. The area is safe for international travellers with key landmarks such as The Zocalo, Bellas Artes, and The Cathedral within a couple of blocks. Meet-up options for tours are also close by, although it often made more sense to walk a few blocks to grab our Uber because traffic is slow. No big deal, but wearing comfortable shoes is a must.

Food options are plentiful, readily available, and steps away: 24-hr Taqueria Los Cocuyos (visited by Anthony Bourdain), Azulisimo (unmatchable high-end traditional), Terraza Gran Hotel (Zocalo view)...and we had Tim Horton's coffee next door, as well as excellent restaurants with natural juices and many options both at the base of the hotel and on the top floor. We also used the room service, and it was excellent. My husband liked the burger and I loved the quesadillas made with hand-made coloured corn tortillas. The blended margaritas by the pool are delicious.

The bed and linen were comfortable and of high quality, and our room was very spacious. Overall, a great stay! Fully recommend it.

Leisure Partner

10/10

Exceptional

02 Aug 2025

Melissa

Service was amazing. Everyone was welcoming and made sure our needs were catered to. Alejandro went above and beyond. The design of the hotel was beautiful- modern & stylish,
Highly recommend

Leisure Friends

10/10

Exceptional

02 Aug 2025

Gabriela

Todo bien!

Family

10/10

Exceptional

23 Jul 2025

Alexander

It was an amazing experience

10/10

Exceptional

22 Jul 2025

Maura

Nos encantó absolutamente todo de este hotel! Todo el personal es muy amable y servicial. Queremos agradecer especialmente Miguel y Luis! Ustedes son personas excepcionales y tan agradables! Gracias por todo y por hacer nuestra viaje inolvidable!

10/10

Exceptional

22 Jul 2025

Jocelyn

Umbral a Curio Collection by Hilton is a beautiful hotel with excellent staff. Our room was clean and spacious with renowned staff 24 hours. The hotel was a walking distance from the central and zocalo.

Leisure Family

6/10

Pleasant

21 Jul 2025

Robb

Great hotel but avoid the rooftop restaurant

This is a nice hotel if you need to stay in Centro Historico. The front desk staff and housekeeping team are very friendly and helpful. The rooftop restaurant is not very good and the service could not be any slower even if you are the only person in the restaurant. One waiter was either so poorly trained or in the wrong position that everything he did was incorrect. Kind of ruined what would have been a nice stay.

Friends_and_family Family

10/10

Exceptional

20 Jul 2025

Cole

Beautiful building, nice well-equipped rooms, and the loveliest staff. Truly in the heart of the city with many major attractions within walking distance. I highly recommend Umbral!

Leisure Partner

8/10

Excellent

13 Jul 2025

michael

This property is beautiful and the staff was excellent, but I would say that the hotel is already starting to feel a little worn out. Our front door to our hotel room looks like it had been broken into with a screwdriver. It’s hard to close any of the doors without them slamming extra hard.. There’s also numbers missing on the walls throughout the hallways and stairs and just generally rough around the edges. I know Hotel get thrashed very quickly by guests so it’s not the end of the world, but I’ve definitely excise. It needs somebody to run through it and clean it up a bit. But overall, we had a very good experience.

Leisure Friends

10/10

Exceptional

09 Jul 2025

Monica

My stay at Umbral Hilton Collection in Mexico City was absolutely pleasant. The staff are very welcoming and helpful and the rooms are spacious and very clean. The hotel is also stunning. The hotel is located in the busy city center close to sight seeing and lots of food options. Good choice for a first time visiting Mexico City.

Leisure Self

8/10

Excellent

27 Jun 2025

Jennifer

Very nice hotel. Staff is very helpful and nice. This hotel is beautiful but definitely in the wrong neighborhood. It’s not really close by to any walkable places. Probably wouldn’t stay again just because of location. Spent a lot of money ubering. But overall a beautiful hotel and rooms are very comfortable and large.

Leisure Self

8/10

Excellent

10 Jun 2025

Victor K

The location is good. I love the hotel but it’s in the wrong neighborhood.

Leisure Friends

10/10

Exceptional

09 Jun 2025

sonal

Great hotel! The staff were extremely nice ! The room was a great size and the location was safe. The restaurant on the first floor was amazing with fresh juices and food. Having a rooftop pool and gym was a plus!

Leisure Partner

10/10

Exceptional

29 May 2025

David

Amazing old building, great spacious room, quiet.

Leisure Family

8/10

Excellent

17 May 2025

Carlos

Nice and unique hotel, loved the complimentary coffee and alternating water/ soda/ alcoholic beverages in the lobby.the one issue I had was that I choose and paid full price for the balcony suite. Well I was expecting there is a balcony or a full size window resembling a balcony, I just wanted a room that looked like the picture for the “balcony suite” on Expedia . But I got 2 ordinary windows, one in each room. Not a big deal, but I paid for something I did not get. That was disappointing but after arriving on a red eye flight and waiting 6 hours for check in, by the time I got in the room,I was too tired. I just didn’t care to complain anymore.

Leisure Partner

10/10

Exceptional

08 May 2025

Rene

The Umbral was an amazing property within walking distance of El Zocalo and all of the shopping and dining in the area. The Umbral is beautifully designed and my room was spacious, clean and comfortable. I look forward to staying there again soon.

Leisure Self

8/10

Excellent

27 Apr 2025

Emma Ruby Hernandez

Would recommend/will stay again.

Business_and_leisure Family

10/10

Exceptional

22 Apr 2025

Cynthia

Great staff and great stay! Will return!

Leisure Friends

10/10

Exceptional

19 Apr 2025

ingrid shuey

My family loved the historic center location and rooftop pool!

Leisure

10/10

Exceptional

16 Apr 2025

Kevin

Cool modern design and architectural features in an old building. Unique property with a quiet, lazy old world feel. Highly recommended!

Leisure

10/10

Exceptional

14 Apr 2025

Christopher Enrique

Amazing hotel! Loved everything about it!

Leisure Partner

10/10

Exceptional

04 Apr 2025

Renee

We stayed at the Umbral Curio Collection for 7 days and it was perfect. The best asset this hotel has is its staff. The moment we walked in to the last minute everyone was attentive, polite and very professional. The hotel is very well located. The rooms and bathrooms are very big clean and very comfortable. Might have been only where our room was located but it was a bit noisy. Good hotel,comfortable and very well located. Will go back

Leisure Partner

10/10

Exceptional

26 Mar 2025

Avwab

Staff was friendly and property was nice & clean

Leisure Family

6/10

Pleasant

26 Mar 2025

Nayan

Location and quality of the hotel is great. The pool pictures are not what you see when you arrive. Pool pictures are very deceiving and not true to real life. Restaurant staff are very rude. My bill was literally thrown at me

Leisure Partner

10/10

Exceptional

25 Mar 2025

Bruno

Friendly staff. Clean.

10/10

Exceptional

25 Mar 2025

Bruno

Very friendly staff. Very clean. Comfy.

Leisure Partner

10/10

Exceptional

19 Mar 2025

Elena

Great Hotel ! Everything is near by. Very clean and staff is friendly and accommodating. I will come back again.

Business_and_leisure Partner

10/10

Exceptional

18 Mar 2025

Caroline

Very chic hotel and nice staffs !

Leisure Friends

10/10

Exceptional

08 Mar 2025

Dionisio

Everything was exceptional, the only minor downside was that the turntable was not working.

Business_and_leisure Self

10/10

Exceptional

05 Mar 2025

Kendra

Beautiful hotel ! Staff is pleasant and I loved the room and decor of the hotel.

Leisure Self

10/10

Exceptional

02 Mar 2025

Cliff

Lovely staff, excellent rooms, nice staff.

10/10

Exceptional

21 Feb 2025

Courtney Denise

The staff at Umbral was incredibly warm and helpful. They made our stay very comfortable. The room was very nice. The design of the building was cool (especially the elevator), and the cafe downstairs, Ojo de Agua has delicious juices, and a good breakfast menu.
The area around the hotel is a bit loud and congested, which was the downside.

Leisure Partner

10/10

Exceptional

17 Feb 2025

Sara

Super nice, super clean. Incredible historical interior architecture mixed with modern rooms

Leisure Partner

8/10

Excellent

15 Feb 2025

Danuta

Very small sign , difficult to find, very dark lobby, slippery marble on floor

8/10

Excellent

14 Feb 2025

Dennis

Good hotel not great

Good hotel. Communication was a little lacking in the restaurant Paxia. The restaurant Olivia was much better. We had an issue where we really needed help and they were not helpful at all. I would not stay there again.

Partner

10/10

Exceptional

13 Feb 2025

Mayra

Very clean property. Their staff were excellent corteuos and helpful. We loved it.

Leisure Family

10/10

Exceptional

12 Feb 2025

Viridiana

this hotel was so beautiful! the architecture was divine, staff was so friendly and helpful. i will definitely be coming back!!!

Leisure Family

10/10

Exceptional

11 Feb 2025

Ricardo Ernesto

First time staying at this amazing Umbral, a Curio Collection by Hilton in Centro Historico, Location was great walking distance to Cathedral and great Restaurants but what made espectacular was the staff who works there, with a smile made our stay unforgettable. We want to thank Andrea, Ingrid, Hanna and Abraham also the great Bellboys who went above and beyond to make sure we were ok going and coming. Also Alex who came in helped when my uber didn't show up on time he was able to get us another ride asap. The great bell boys who took care of us when we got there were Gustavo also Ray and Guadalupe one last person i think was security her tag name was Sandee.. We can't thank them enough for their kindness and be able to give us a little card of appreciation. that was absolutely amazing.

Leisure Family

10/10

Exceptional

09 Feb 2025

Rodolfo

Words cannot describe the great service. I was starting to think it was home.

Leisure Family

10/10

Exceptional

05 Feb 2025

Verified traveler

great experience in a very unique hotel

Partner

10/10

Exceptional

28 Jan 2025

Ana

Beautiful property, very clean, unlimited free water, absolutely great concierge staff. My only issue was temperature control in the room. The thermostat did not seem to be working. At night outside temperature went down to 2 degrees C and it was impossible to sleep without a portable heater by the bedside. I do wonder if the rooms stay cool during the hot months.

Leisure Self

10/10

Exceptional

28 Jan 2025

Christine Elaine

Loved the staff, especially the folks at the front desk, who were very accommodating. Special shout-out to concierges Erik and Alex, who were beyond helpful. Also appreciated the daily room service.

Leisure Partner

10/10

Exceptional

23 Jan 2025

Jessu

It was a great place to stay near the Zocalo! I highly recommend it! Very friendly staff that are willing to help anytime of the day!

Leisure Self

10/10

Exceptional

22 Jan 2025

Elizabeth

Unique hotel with old world charm and every convenience. The location is perfect and the staff is extraordinary. We have no spanish but the desk, concierge, housekeeping and wait staff are so kind. They helped us have an incredible vacation.

Leisure Family

8/10

Excellent

21 Jan 2025

Kimberly

Thoroughly enjoyed my long weekend stay at this property. It has a central location near museums and other tourist sites. It was a convenient and walkable area.
The staff were all very pleasant and welcoming. I was greeted every time I walked through the lobby. Cleaning staff were also very pleasant and friendly. I enjoyed a meal at Padua. The food and staff were excellent.

Leisure Self

10/10

Exceptional

17 Jan 2025

Jessi

The best

Amazing location !!The staff was very helpful Manuel went out of his way to help .Its perfect .

Self

10/10

Exceptional

06 Jan 2025

John

Loved this hotel centrally located with friendliest staff can’t say enough job well done Umbral great stay thank you also loved Mexico City

Leisure Friends

10/10

Exceptional

22 Dec 2024

raul

great place to stay , friendly , hellpful

Leisure Family

10/10

Exceptional

03 Dec 2024

Alvin

Amazing location!

10/10

Exceptional

03 Dec 2024

Oya

All the employees was very friendly . Room was cold first night but they gave us heater .

Leisure Friends

10/10

Exceptional

01 Dec 2024

Aigerim

Overall I enjoyed staying in Umbral, this boutique hotel by Hilton has a great location, nice interior and great staff. The only thing was the sounds from turning on or off water and A/C. I guess it’s because of the old pipes.

Leisure Self

8/10

Excellent

01 Dec 2024

Jeremy

Great location, property is in great shape and great service and love the aesthetics of the design.
Paxia restaurant was a nice surprise. Great food and service. Jacuzzi was not hot enough and lighting in the rooms is a bit too dim for me - especially bathroom vanity. 4 nights was a tough go without brighter lighting.

Leisure Partner

8/10

Excellent

23 Nov 2024

Marwen

Tout était parfait (hôtel propre et agréable et personnel sympathique) sauf le bruit des sirènes la nuit car nous y étions avec notre bébé. La chambre donnait sur la rue peut-être que de l'autre côté c'est moins bruyant...

Family_with_children

2/10

Poor

20 Nov 2024

Benjamin

Pretty horrible experience. Our room was next to the elevator, and there was banging on the wall every 1-3 minutes from 5am through 1am that sounded like a bowling alley.

The hotel was full so we couldn't be transferred to another room. This meant we did not get sleep for 3 nights and our trip was essentially ruined, as we walked around the city like zombies.

When I called the front desk to inquire, the staff member was very rude and told me to write down the feedback on the noise for them ... when I spoke with the General Manager, Nohemi, she addressed the noise and clarified that they were aware the elevator is making disturbing noise. She suggested that the technicians weren't able to come to the building for several days to fix it.

I'm not entirely certain that the noise could be fixed, and suspect that they are aware certain rooms experience this noise but they are prepared to respond to complaints as they occur. If the elevator was making a noise like this due to issues, they should have shut the elevator down but the elevator continued to operate throughout the stay.

Beyond the elevator issues, the rooftop staff was frankly abhorrent. We visited the rooftop twice during peak hours, and it was empty. The staff was sitting around in banquets with their noses in their phones and didn't even lift their heads to acknowledge or greet us. We walked around the entire space hoping to get some attention, yet no one made the slightest effort to tend to our needs. DO STAY HERE

Leisure Partner

6/10

Pleasant

08 Nov 2024

Richard

Everything was fine for the first four days and then on the last night the wife and i woke up to bug bites. After emailing the GM he mentioned that our room had a window and is why we got bug bites but that cannot be since we kept that window closed. Just sucked it happened and didn’t sleep pretty much all night/morning!

Leisure Partner

10/10

Exceptional

07 Nov 2024

Joaquin

Great place

Leisure Partner

10/10

Exceptional

06 Nov 2024

Jaanai

Five stars for Erik the concierge

Leisure Family

10/10

Exceptional

29 Oct 2024

Juan

Dark Hotel

10/10

Exceptional

15 Oct 2024

Nigel

Clean property only issue the hot tub was not hot and the pool was in the dining area

Leisure Friends

10/10

Exceptional

13 Oct 2024

John

Most excellent friendly and helpful staff and service

Leisure Family

10/10

Exceptional

10 Oct 2024

Rebeca

We loved the incredible hospitality of the hotel, staff was very welcoming.

Business_and_leisure Partner

4/10

Poor

09 Oct 2024

Silvia

Our restroom did not work, we had to call everyday for them to check/fix. Got moved on our last night to different room. There is no parking and it is very loud. You can hear all the traffic inside your room. Staff is not friendly

Leisure Family

10/10

Exceptional

07 Oct 2024

Scott

Overall it was a good stay.

Leisure Friends

10/10

Exceptional

05 Oct 2024

Ana Lucia Hamlin

Location is unbeatable, very short distance walking from many points of interest.
The building is unique and beautiful, the rooftop although somewhat small it has a beautiful pool and a bar (drinks were awesome!) staff was friendly and helpful. I would recommend this hotel for couples or solo travelers

Leisure Partner

10/10

Exceptional

01 Oct 2024

Gricelda

es serca del centro muy buena ubicacion

Family

10/10

Exceptional

22 Sep 2024

Alexander

Great hotel! So beautiful!

10/10

Exceptional

19 Sep 2024

Stephanie

This hotel was very clean, the staff was very nice and attentive

Leisure Partner

10/10

Exceptional

17 Sep 2024

Jesus

Loved it

Leisure Family

10/10

Exceptional

16 Sep 2024

Cuauhtemoc

Very good experience

Friends_and_family Family

10/10

Exceptional

06 Sep 2024

Karla

The property is well maintained. The staff is friendly but discreet. The hotel is well located. It is in Walkable distance from popular places and have several restaurants options within walking distance. Overall a great place to stay.

Leisure Family

10/10

Exceptional

01 Sep 2024

ANTHONY

It's by what they call the Zocalo, where the Presidential palace is and Aztec ruins. The architecture is amazing. Old Spain. You can take a day trip to see the Aztec Pyramids and how they make Mezcal, and the Museum of Anthropology. Very centrally located and a great restaurant on the top floor.

Business_and_leisure Self

10/10

Exceptional

20 Aug 2024

Antonio

I checked in at 3am and the overnight agent at the desk was ready for me and confirmed a late check out and other things I had requested, great communication and greatly appreciated! the hotel is so pretty and the gym is great.

Leisure Self

10/10

Exceptional

16 Aug 2024

craig

Beautiful property and easy walk ability to surrounding attractions

Leisure Self

10/10

Exceptional

24 Jul 2024

Nancy E

Conveniently located in the heart of Centro Histórico. Lots of activity in the area, but once you step inside premises is peaceful and quiet.
Outstanding food offered in their restaurant and delicious drinks too. Wifi service was fast and reliable.

Leisure Family

10/10

Exceptional

19 Jul 2024

Leah

We loved our stay here. Rooms are spacious, well designed. The staff are so helpful and the common are facilities are very clean and maintained. The roof with the bar and pool if very nice too. We would love to come back!

10/10

Exceptional

17 Jul 2024

Tera

Great hotel! Would definitely stay here again!

Leisure Partner

10/10

Exceptional

07 Jul 2024

Melanie

I had a great stay
Agustino and Rey took great care of me
It was clean and quiet and Cleary

Leisure Self