Name: Fontan Reforma
Address: Paseo De La Reforma 24 Col Centro Del. Cuahutemoc, Ciudad De Mexico, 06040, MX

Fontan Reforma

Mexico City · Mexico

Paseo De La Reforma 24 Col Centro Del. CuahutemocView location

100 reviews shown

10/10

Exceptional

15 Jul 2026

Yvonne

Great location and the rooms were nice and clean.

Friends

10/10

Exceptional

15 Jul 2026

claudia

Fuimos en la temporada del mundial. El personal muy atento y en todo momento nos hicieron sentir cómodos.

Family

8/10

Excellent

14 Jul 2026

Francisco RauL

Estancia de una sola noche, plan familiar, la ubicacion es muy buena, el hotel, es algo básico, el elevador tarda mucho en llegar, la zona es algo complicada para llegar, bajar tu equipaje y que te reciban el vehiculo, las instalaciones lucen algo antiguas y no es tan confortable

Friends_and_family Family

10/10

Exceptional

13 Jul 2026

VERONICA

Great breakfast buffet. The location was very centric and convenient for walking to Bellas Artes, Zocalo, and more.

Family

6/10

Pleasant

11 Jul 2026

Eduardo

Bueno

Family_with_children

8/10

Excellent

09 Jul 2026

Alejandra

Great location: the property is close enough to el Zócalo and the seemingly hundreds of museums and historical places of interest in el Centro; also great to be able to access the red double-decker buses on Reforma to visit various monuments, neighborhoods full of restaurants and Chapultepec park and attractions.

Staff was attentive and responsive.

Partner

2/10

Poor

08 Jul 2026

Eduardo

Worst place to stay in Mexico Reforma. I love Mexico and there are so many places to stay, this last time we picked this Hotel, I thought it was going to be nice but we had our worst experience.

Partner

10/10

Exceptional

08 Jul 2026

Yesenia

The rooms were very clean and there was house keeping daily. The breakfast buffet was great and so were all the restaurants on site. It’s nice that with Expedia they offer 20% off during your stay because the restaurant does charge a 16% service fee. There seemed to be a misunderstanding between the restaurant and reception because the waiter on the 10th floor kept insisting the discount was only one time so I had to speak with reception it was annoying to have to continue to remind the one guy on the 10th floor, especially since I ate there everyday of my stay. I would definitely stay here again the people were very friendly and welcoming. The rooms are fairly large.

Partner

10/10

Exceptional

06 Jul 2026

Faviola

The staff is really nice and helpful. The location is great and very central to everything. We were able to walk to el Angel and to el Zocalo.

Partner

10/10

Exceptional

06 Jul 2026

georgina

Puedo decir que todo esta muy ordenado y comodo ,la unico en lo que no pude disfrutar fue el rooftop, porq no hay access direct p los guess solo con reservation y cuando intents hacerla siempre esta lleno.

Partner

8/10

Excellent

05 Jul 2026

Laura I

I liked everything about it. But, I do believe the lobby should not be as dark as it is.

Partner

4/10

Poor

05 Jul 2026

Cynthia

The rooms are very small, and unfortunately our room had an extremely strong plumbing odor that became even worse whenever we used the shower. The bathroom also flooded every time we showered, leaving the entire floor covered in water.

The hotel does have a great location, a beautiful lobby, and nice views, which we appreciated.

However, the service was disappointing. We requested a few items to be delivered to our room, but they never arrived. We called again and no one answered. I then stopped by the front desk, where I was told the items would be delivered, but they still never came. We were also refused an additional key card, which was inconvenient for our stay.

Overall, while the location is excellent, the room conditions and lack of follow-through from the staff made our experience disappointing.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Daniel

Good service nice location and great terraza

10/10

Exceptional

29 Jun 2026

Julia

Great Location! close to the Zocalo and Metro! Very friendly staff.

Partner

10/10

Exceptional

21 Jun 2026

Jorge

Everything was good, great location.

Friends_and_family Family

10/10

Exceptional

14 Jun 2026

Lourdes

El hotel esta en muy buena locacion y todos muy amables pero le falta un poco mas de limpieza y mantenimiento. Pero me encanto la locacion

Partner

10/10

Exceptional

12 Jun 2026

Natalie Y.

This hotel location was great, the staff was incredible, I love the roof top bar and restaurant. The rooms where cute, nice shower, the bed was a little to stiff for me, and the pillows a bit too big but it was all good. I would definitely stay here again the price was fabulous! Thanks Hotel Fontan!

Business Friends

10/10

Exceptional

12 Jun 2026

Eric

It offers everything you could need, and location is perfect for your needs

Self

10/10

Exceptional

11 Jun 2026

ELISABEL

Everything was great! Location was good.

Friends_and_family Friends

10/10

Exceptional

08 Jun 2026

Baldemar

My room was very clean.

Self

6/10

Pleasant

03 Jun 2026

Maria Victoria

DID NOT LIKE THE HOTEL TOO OLD

10/10

Exceptional

02 Jun 2026

Sandra

Room was pretty clean. I got the a room with a wonderful view. I do recommend staying here. Everything is walking distance. I did enjoy my stay. I would book again if I come back to CDMX. I do recommend staying here as well.

Self

10/10

Exceptional

27 May 2026

Heriberto

todo bien

Family_with_children

8/10

Excellent

26 May 2026

Alejandro

Great location near to the most important places in CDMx

Family

10/10

Exceptional

20 May 2026

Nancy

Excelente ubicación y muy amable el personal

Partner

8/10

Excellent

05 May 2026

Haidmark Alan

Mejorar aire condicionado.....

Family

10/10

Exceptional

03 May 2026

leticia isabel rochin

Habitación limpia camas y almohadas comodas personal amable
La Terraza estupenda hotel acogedor y tiene buena vibra
Si volveria y lo recomiendo
Precio justo

Family

2/10

Poor

02 May 2026

Maritza

Cancelé mi estancia tres horas después de qué lo reservé y no me quisieron devolver el dinero o darme la oportunidad de usarlo en otra fecha.

Partner

10/10

Exceptional

28 Apr 2026

Karina

Primera vez buen servicio

Friends

10/10

Exceptional

26 Apr 2026

Alejandro

Muy bueno para el precio

Partner

8/10

Excellent

25 Apr 2026

ALI

Great location , great roof top and restaurant. Rooms are need upgrading and better tv and channels..

Self

4/10

Poor

21 Apr 2026

Solmaz

Extremely noisy. The windows don't have proper double page sealing. It sounds as if you're sleeping on the street.
The lower rooms have a little misty smell.

10/10

Exceptional

21 Apr 2026

Margarita

Staff at

8/10

Excellent

18 Apr 2026

Karla

Great service & location.

10/10

Exceptional

26 Mar 2026

Luis

Good location they clean the rooms everyday just be aware but you can turn them away if need be

Partner

10/10

Exceptional

25 Mar 2026

Erik

It was an amazing experience staying here. The staff was friendly and helpful. The food at the bar was also great. I will definitely stay here if I come back!!!

10/10

Exceptional

25 Mar 2026

Marco

Partner

10/10

Exceptional

06 Mar 2026

Yolanda

Yes

Partner

4/10

Poor

02 Mar 2026

Denisha

The room was clean the second day I found a bug/cockroach in the closet and I texted them in there WhatsApp messages and they said tomorrow they will look into it. The next day I took the cleaning lady she said she will report it and didn’t even clean the room. I called front deak and said let me see what we can do they switch us rooms and was way better it even felt nicer I think they just sent us to a corner room become we are yung. And the streets near buy smell very bad and if you open the window the smell comes in super strong

10/10

Exceptional

02 Mar 2026

Ramon Martin

Change tv's for smarts tv's

10/10

Exceptional

28 Feb 2026

Jorge

Everything was great, the location was the best, the majority of the places I like to visit are walking distance. The only thing I did not like was the sewer smell, it was outside but sometimes you could smell it at the lobby. The elevator takes so long to arrive, even when the hotel have three of them. But other than that, it was great, I will reserve again in my next visit to the majestic CDMX. And I will recommend this hotel to my friends, family and everyone who want to visit CDMX.

Family

8/10

Excellent

22 Feb 2026

Emma

We are very pleased with our stay , rom was clean , staff was friendly, over all very good !

Family_with_children

8/10

Excellent

15 Feb 2026

Katherin Lopez

We stayed at the hotel for four nights. The staff was very professional, and well educated, and we felt safe throughout our stay.
When we arrived, we were initially assigned a room on the 12th floor, but due to the altitude we didn’t feel well. We spoke with the front desk, and they kindly moved us to a lower floor.
The room was good and the mattress was very comfortable; however, the cleaning could have been better.
I paid in advance for breakfast, which was buffet-style but this wasn’t expecified when I made the reservation. Unfortunately, I was disappointed considering the price—it could have been much better. The food did not feel fresh. I even tried to cancel the breakfast, but since the reservation was made through Expedia, it doesn’t allowed me to cancel it. They offered me à la carte breakfast for one day, but when I arrived at the breakfast area, the staff had not been informed, and I couldn’t use it. I didn’t pursue the issue further because I wanted to enjoy my trip. I contacted Expedia afterward, but I haven’t heard anything back yet.
Another downside was that the terrace was closed due to renovations, and I was not notified in advance. It remained closed for the entire duration of my stay. The restaurant was also under renovation, so breakfast was served in a temporary salon.
Overall, despite these issues, the staff was genuinely very nice.

10/10

Exceptional

15 Feb 2026

David

El staff bastante atento! La habitación con pequeños detalles de limpieza

10/10

Exceptional

10 Feb 2026

Christopher

Clean room and great staff.

Business_and_leisure Friends

10/10

Exceptional

27 Jan 2026

Adriana

Todo excelente, me encanta!!!

Friends_and_family Family

10/10

Exceptional

25 Jan 2026

Edinson

Muy satisfecho, gracias

Leisure Partner

8/10

Excellent

24 Jan 2026

Lawrence

The breakfast is excellent, highly recommended.

The rooms are decent — not great, not bad.

The taxi service was bad — very expensive, more than three times what a normal taxi costs in Mexico City, and the hotel didn’t seem to have any desire to control costs or hold the drivers accountable for price-gauging their clients.

Business_and_leisure Friends

2/10

Poor

19 Jan 2026

Yash

No hot water the entire trip. Could not shower. Gym is closed and terrace was closed for renovation too. Don’t stay here right now.

Leisure Self

10/10

Exceptional

16 Dec 2025

Adriana

Excellent service, Sugey and Anabelle, Marvin are excellent person y friendly

Friends_and_family Family

10/10

Exceptional

15 Dec 2025

Margarita

The Hotel Fontan Reforma is located at very convenient place, close to a lot of attractions, restaurants, caffès and transportation. Street markets, street food, music, dancing you will find literally around the corner. The staff is very friendly and welcoming, our room was cleaned up every day, there is complementary black and green tea and instant coffee. If your window faces the street it will be a bit noisy because one of the main roads runs there. Overall, our stay was pleasant.

10/10

Exceptional

15 Dec 2025

Ricardo

Todo con servicio excelente personal y todo

Leisure Partner

10/10

Exceptional

13 Dec 2025

MANUEL

The staff very friendly , clean and excellent location

Leisure Partner

8/10

Excellent

10 Dec 2025

Juan

Clean room
Rooftop awesome

Leisure Partner

2/10

Poor

04 Dec 2025

francisco javier

They had a group of teenagers running around the hallway on the floor that I was in
I called the front desk, at least five times and they didn’t help at all

8/10

Excellent

28 Nov 2025

jessica

Staff was great, bed was comfortable . I only stay for a night

Leisure Family

8/10

Excellent

28 Nov 2025

Delia

Great location. The rooms are ok. Our room was spacious, facing Paseo de la Reforma street, noise level was tolerable. We had a couple of issues with our room, there was no hand soap, blow dryer did not work, they come to do your bed but they do not sweep nor mop, shower curtain was very high and all the water wet the bathroom, there was not a single hanger in the closet. Beds are too hard. It is a basic hotel for just sleeping.

Leisure Family

6/10

Pleasant

28 Nov 2025

Flory

It was ok, we like the location, the staff was very kind but we had some issues with the room, for example the smell it was pretty bad inside and outside of our room, also the WiFi connection was very poor and the hot water was not hot enough..
but in general it was fine.. we still enjoyed Mexico City!

Friends_and_family Family

8/10

Excellent

21 Nov 2025

Shane

Overall a great stay and would recommend this hotel

Friends_and_family Family

10/10

Exceptional

08 Nov 2025

Hector

The staff was very nice always, the room. Was spacious and very homey the views were spectacular i enjoyed the location very close to everythi g and the meyrobus as well. I will book hete again

8/10

Excellent

06 Nov 2025

ARMANDO

Everything was fine

Leisure Partner

8/10

Excellent

26 Oct 2025

Robert

Rooms are nice, great roof top to dine.
I gave this Hotel 4 stars
Because I was not given room service for cleaning.
I asked the cleaning person to please clean my room, cleaning person said she would clean it in 30 minutes but never came by.
I also requested to have the AC fixed, it was not throwing cold air.
AC was never repaired.

Leisure Family

10/10

Exceptional

25 Oct 2025

YUMING

One of the best locations in Mexico City. Very nice view from top of the building. Very good food at dinner. City historical center is just outside. Metro transportation stations are just outside. Service persons are very friendly and helpful.

Leisure Family

8/10

Excellent

19 Oct 2025

ISRAEL

Buen Hotel

Todo bien, solo que la regadera estaba tapada.
Personal muy amable.

Friends_and_family Family

8/10

Excellent

17 Oct 2025

Mercedes

Everyone was very kind and hospitable. The room was clean and the bed comfortable. Loved the architecture (&murals), inside decor and rooftop restaurants. Getting an uber was difficult due to construction. On my 2nd full day stay, I did not get cleaning service. The lighting in the bathroom is terribly dark, and no makeup mirror. A solid soap would be appreciated. Thx

Leisure Self

8/10

Excellent

07 Oct 2025

Daniel

The hotel is in good location but need some upgrades!

Leisure Family

10/10

Exceptional

02 Oct 2025

yves

everyone was great especially the guys at the front they watch my bags for me. thank you!

Self

10/10

Exceptional

29 Sep 2025

Orlando

Great hotel, excellent location, friendly staff

Leisure Partner

10/10

Exceptional

27 Sep 2025

Leslie

6/10

Pleasant

21 Sep 2025

Antonella

We were staying in a room with 2 queen beds. They had been doing updates on a room down the hall from us with drills early in the morning and the paint they used was extremely pungent in smell, to the point of a headache. The cleanliness was ok, they don't wash the floors of the rooms. Which is odd because its been so much rain these few days. The drainage in the shower was horrible and you would be showering with lots of water building up in the shower and God knows the condition or cleanliness of the sewage pipes itself. There was a mildew type smell when we first arrived as well. We found drain flies in our room from the sink which comes from stagnant water and built up of soap scum and bacteria. The shower soap itself seems watered down and same with the shampoo. The bed sheets had stains on them from day 1 and the walls are paper thin, you can hear people plugging in their devices into the wall. There is no sign for being quiet after a certain time so we hear people hanging out in the hallways being loud, yelling etc.. some nights were hard to sleep. The window didn't really shut completely so the noise from the street was noticeably loud. The breakfast options were decent and delicious for the most part I wouldn't recommend eating there in the evening, there are much better options in the area for price, quality and service. Now for the staff. Not all the staff were friendly. There are just a handful of them that are truly polite and sincere.

Business Family

10/10

Exceptional

20 Sep 2025

juan

The is so convenient and close to all you need to go

Business_and_leisure Family

10/10

Exceptional

14 Sep 2025

Elizabeth

The staff was so nice and helpful with everything. Room was cleaned daily

Leisure Family

8/10

Excellent

02 Sep 2025

julian

Bien ubicado pero la refrigeración no deja dormir demasiado ruido no descansas

Self

8/10

Excellent

01 Sep 2025

Efrain

Bathroom could use remodeling. Old outdated shower. Otherwise, clean room, excellent housekeeping. Very, very overall experience. Second stay here at Fontan, will stay here again.

Leisure Partner

10/10

Exceptional

26 Aug 2025

Sandra

Great staff and super nice

Leisure Friends

10/10

Exceptional

22 Aug 2025

Rosa

Love the location its a simple hotel
But very classy with its decor. Easy to get around hot spots . Will
Definitely stay there again . Also staff was very friendly and no room
Issues at all

8/10

Excellent

20 Aug 2025

Yadira

Location is great, just noisy and smelly right outside the property

Leisure Friends

10/10

Exceptional

18 Aug 2025

Alberto

Very accesible
Excelent sorrounding area

Leisure Partner

8/10

Excellent

17 Aug 2025

Mirna Elizabeth Vasquez

My overall stay at the hotel was enjoyable, and I appreciated the hospitality. The buffet offered a nice variety, though I believe there is an opportunity to enhance it further. For instance, the waffles I tried were quite hard in texture, which made them less enjoyable. With a bit more attention to freshness and consistency, the buffet could be an excellent highlight of the stay.

Leisure Family

8/10

Excellent

16 Aug 2025

Mabel

Good location
good internet access
Good access tomtransportation

Business

6/10

Pleasant

13 Aug 2025

Kristen Simmons

While I understand I was in a different country, I do not feel the value of this hotel matched the room. Continuously asked for extra towels to have enough for the people in the room. Very basic coffee with no sugar no cream nothing to stir with. Sheets kept coming off because they were flat sheets on the bed not tucked. Cade opened late and my son went one night to purchase an açaí bowl which they said they didn’t know how to make even though it was on the menu. Pillows def the worst I have experienced. Just overall value was not there but location was good so I suppose that is what we paid for. I’d stay again but only if nothing else available to try as it wasn’t bad just could have been better.

Leisure Family

10/10

Exceptional

12 Aug 2025

Martin

Lkkk

10/10

Exceptional

09 Aug 2025

Linda Krystal

excelente todo, el personal super amable

10/10

Exceptional

03 Aug 2025

Michel

Remplacement parfait

Emplacement parfait Rooftop très agréable pour prendre un verre. Le soir. Je recommande cet hôtel.

Partner

8/10

Excellent

27 Jul 2025

Daniel

Very nice hotel, excellent location, superb rooftop option, very nice staff, surprisingly, no noise whatsoever from the main street, the water purificator in the hall for cold and hot water is an amazing touch and benefit!

Things we didn't like:
Only one hanger for a towel in the bathroom - annoying and would be so easy to fix. We had a room in the 5th floor with a view to an ugly concrete wall. The floor in the room is cheap plastic. Very poor noise isolation from the hallway.

Leisure Family

6/10

Pleasant

21 Jul 2025

Francisco Javier

La iluminación del baño es poco apropiada

Business

10/10

Exceptional

19 Jul 2025

Carl

Great and convenient place to stay in downtown
Mexico City.

Leisure Self

8/10

Excellent

13 Jul 2025

Victor

Super nice the fact that you can walk and find good food (breakfast, lunch and dinner) and also tourists places without taking taxis

Leisure Family

10/10

Exceptional

09 Jul 2025

Erwin

Great location and friendly staff

10/10

Exceptional

08 Jul 2025

Ricardo Montaño

Recommended; great price, great location.

Hotel is well located, has a good restaurant with excellent views and ambiance, rooms have great views and are comfortable and clean. No issues. Didn't see parking but didn't need it.

Friends_and_family Family

10/10

Exceptional

07 Jul 2025

Lucy

Good location, nice, clean, staff are very friendly

Leisure

6/10

Pleasant

06 Jul 2025

Maria Elena

The staff and location amazing. I think the only thing that kind of ruined the stay, was food, food was extremely expensive and bad quality, especially for a city with so many options. I tried breakfast, and next day gave another chance for dinner, totally disappointed on both. I think it is a big chance to improve if not on price, but on food quality, at least.

6/10

Pleasant

06 Jul 2025

alina

Room size and location were good. The smell in the room though was pretty bad. Not sure if it was freshly painted, but it was very strong. Personal was attentive as well. Not sure if the roof top restaurant is part of the hotel or not, but the service was terrible. We waited 25 minutes for someone to bring us a menu, the table we were sat at was all dirty…we ended up not staying there. For the location I would stay there again, but with all due respect this is not a 4 stars hotel.

Leisure Partner

8/10

Excellent

06 Jul 2025

Alfredo

Check-in was at 3:00 PM, and I arrived just 20 minutes early at 2:40 PM. Unfortunately, the staff wasn’t flexible and didn’t allow me to check in a bit earlier

Leisure Family_with_children

8/10

Excellent

30 Jun 2025

Veronica

We enjoyed how there were popular attractions that were very close to the hotel.

Leisure Family

2/10

Poor

12 Jun 2025

Jesús G

Ay mucho ruido todos los días no podíamos descansar bien siempre nos despertaban

Leisure

8/10

Excellent

09 Jun 2025

Carlos

El servicio excelente solo el punto del baño que por la mañana y tarde habia un olor a drenaje
Tambien como comentario constructivo que seria bueno que el gym se habriera mas temprano y se cerrara mas tarde. Habemos quienes queremos utilizarlo antes de empezar el dia o cuando regresamos,de paseos, gracias por su gran hospitalidad

Leisure Family

10/10

Exceptional

08 Jun 2025

Elinora

Wonderful place with an altar corner, nice amenities and super eco friendly

Leisure Partner

10/10

Exceptional

08 Jun 2025

Amparo

The view was excellent The. Breakfast buffet is very good. Fresh fruit, omelette, and more.

10/10

Exceptional

07 Jun 2025

Nancy

I finally got to go back to my home away from home. For years I stayed at Fontán on my CDMX trips. Seven years later I returned and it was amazing as always with many upgrades. The only issue I had was at the restaurant for dinner. My waiter didn’t really bother to do his job. Other than that I have no complaints. I will return soon.

Leisure Self