Ramon
My experience at this hotel was very different from last year, and unfortunately I can no longer recommend it.
I decided to stay here for a second time because my first experience was excellent. Back then, the front desk staff were always friendly, attentive, and helpful. I even received housekeeping service during my stay, fresh towels, and overall everything was wonderful. That was the main reason I chose to come back, expecting the same level of service.
Unfortunately, this second stay was completely different.
Since I visited during a hot season, I requested a fan for my room. Although they did provide one, it was very small and barely made a difference in cooling the room.
Another disappointing aspect was the service. During my five-day stay, I requested housekeeping and fresh towels, but I was told they no longer offered those services. I was surprised because those were exactly the reasons I decided to return. In addition, no one ever offered to remove the trash from my room or restock the basic bathroom supplies.
The situation became even more frustrating when, two nights before checking out, I asked for toilet paper and was told that they did not provide it either. As a result, I had to leave the hotel around midnight and walk to an OXXO convenience store to buy toilet paper myself. Honestly, I believe this is a basic necessity that any hotel or accommodation should provide.
Another important thing to mention is that the hotel does not have an elevator.
I decided to stay here for a second time because my first experience was excellent. Back then, the front desk staff were always friendly, attentive, and helpful. I even received housekeeping service during my stay, fresh towels, and overall everything was wonderful. That was the main reason I chose to come back, expecting the same level of service.
Unfortunately, this second stay was completely different.
Since I visited during a hot season, I requested a fan for my room. Although they did provide one, it was very small and barely made a difference in cooling the room.
Another disappointing aspect was the service. During my five-day stay, I requested housekeeping and fresh towels, but I was told they no longer offered those services. I was surprised because those were exactly the reasons I decided to return. In addition, no one ever offered to remove the trash from my room or restock the basic bathroom supplies.
The situation became even more frustrating when, two nights before checking out, I asked for toilet paper and was told that they did not provide it either. As a result, I had to leave the hotel around midnight and walk to an OXXO convenience store to buy toilet paper myself. Honestly, I believe this is a basic necessity that any hotel or accommodation should provide.
Another important thing to mention is that the hotel does not have an elevator.
