Kali Ciudadela Mexico City

10/10

Exceptional

11 Mar 2026

Rosa

It’s in a great location. Most Ubers were around $5. Also very walkable to places if you’re up for it. Staff was great. Very attentive. Breakfast was standard but there were many options where you could at least

10/10

Exceptional

10 Mar 2026

Anna

Great place to stay, rooms are comfortable and breakfast was exceptional

An amazing deal

Business

10/10

Exceptional

04 Mar 2026

Gilles

Le petit déjeuner est très correct.
L'hôtel est à 10 min a pied du marché des artisans de la ciudadela.

Partner

10/10

Exceptional

24 Feb 2026

Irlanda

Buen servicio y limpieza Y el personal muy amable y está en u. Lugar seguro

8/10

Excellent

21 Feb 2026

Roman

Very clean room. Front desk staff were friendly and bilingual. Excellent breakfast. Located near a small restaurant and tienda. Relatively quiet even on the street (I was on the 4th floor). AC was OK. TV options were limited

Self

2/10

Poor

05 Feb 2026

JOLANTA

Small rooms no fridge for my medicine very poor breakfast

8/10

Excellent

19 Jan 2026

Linda

Clean room, decent bed. Staff were friendly and helpful. Internet was solid in our room. Breakfast buffet wasn’t great, but it was included. We had a room with a window to the courtyard and no natural light, which felt strange. Apparently there are a lot of hotels in Mexico City that are like this. We were only there for a couple nights, so it was ok. There may be other rooms without this problem. Right down the street from the free Museo de Arte Popular, which was wonderful!

10/10

Exceptional

18 Jan 2026

JOSE DANIEL

Todo fue casi excelente, lo único que quedó a deber fue el desayuno, el cual era

10/10

Exceptional

18 Jan 2026

leslie

Hotel was great. The front desk staff was amazing. We actually had an earthquake at 1am during our stay. The staff handled it very well and everyone was evacuated smoothly and safely. Would definitely stay there again.

Partner

10/10

Exceptional

14 Jan 2026

Luis Renato

Quarto com ar condicionado quente frio, atendimento cordial, bom custo benefício, bom café da manhã embora maioria das opções fossem comida mexicana.

Partner

10/10

Exceptional

31 Dec 2025

Irlanda

Buen servicio

Friends_and_family Family

10/10

Exceptional

25 Dec 2025

juan

Me encanta ese Hotel

Self

4/10

Poor

09 Dec 2025

Yun

noise issues and extremely poor water pressure

10/10

Exceptional

08 Dec 2025

Brian Emmanuel

Excelente atención del personal y limpieza de habitaciones.

8/10

Excellent

01 Dec 2025

Leon

Very clean and spacious

Leisure Partner

10/10

Exceptional

28 Nov 2025

Sridevi

Great location, clean and spacious rooms, and excellent staff!

8/10

Excellent

23 Nov 2025

Irlanda

Si muy amables si está limpio. Buen lugar lo único, la habitación está muy pequeña pero si recomiendo el hotel

Friends_and_family Family

8/10

Excellent

26 Oct 2025

Alicia

The room was great and the breakfast and staff were very good!
Only problem I had was that on the website it stated shuttle service, yet I come to find out the day before my departure it was a service not provided by hotel but contracted outside I did not feel comfortable with that so I used an Uber to take me to the airport!

Self

10/10

Exceptional

17 Sep 2025

Christina

The breakfast buffet is amazing and staff is so friendly

Leisure Family

8/10

Excellent

17 Sep 2025

Maria

WiFi

Great stay! Internet connection was not consistent in the bedroom.

Friends_and_family Family

2/10

Poor

06 Sep 2025

Gloria

Rooms were dirty,elevator was broken,assigned room was on the 4th floor,knee replacement problem. Breakfast was flavorless,over cooked and the service was poor. Personal at the front desk were professional and very understanding.

10/10

Exceptional

30 Aug 2025

Blanca

The staff was so helpful and friendly and willing to answer all my questions. The hotel was clean and breakfast was good too !

Leisure Family

8/10

Excellent

18 Aug 2025

Thillainatarajan

Overall stay was good except a few hiccups. Room service was the best. The staff were friendly except one at the front desk. Room amenities were good though it took days to repair a loud exhaust fan. Had to experience nightmare water logging at the hotel entrance during rainy days.

Leisure Partner

10/10

Exceptional

03 Aug 2025

Pascual

Buenisimo. Relación precio calidad y confortable

Muy bueno, de verdad superó las expectativas por el precio y desayuno incluido.
Ubicación más que buena.
5 ⭐️⭐️⭐️⭐️⭐️

Peroooooo.
Si puedieran poner chanclas desechables y las toallas un poquito más grandes. Se llevan 6 estrellas.

Friends_and_family Friends

10/10

Exceptional

28 Jul 2025

Jasper Leigh

The hotel was excellent for the price. The room and facilities were modern. The air conditioner was very quiet (though it is not needed often due to the pleasant weather and window that opens). The breakfast was good too, I liked that they had fresh fruit and ypgurt everyday, plus eggs, pancakes, and chillaquilles. There was alsp 24/7 espresso and americano in the lobby, and a vending machine with snacks and beers. There were multiple water bottle filling stations on every floor, which was very nice so we did not need to buy bottled water as often. The staff were very kind and helpful too. We also used the laundry service one day and the items were all returned clean and folded with nothing missing. The hotel location is conveniently located, next to many markets, street vendors, cafes, and shops. It is about a 15 minute walk to Alameda Park, the most historic park in the city, and famous spots like the Palacio de Belles Artes. It is also a 10 minute walk away from Arena Mexico where you can see Lucha multiple times per week. The area arpund the hotel is a little dirty, and can feel not very nice after dark. But we did not feel unsafe at any point. It just happens to be near many mechanics shops and other stores that are for normal working people. This is not a problem for the conveneint location and nice hotel with an affordable price. I would stay again and recomend to others to stay in this hote.

Leisure Partner

10/10

Exceptional

20 Jul 2025

Gildas

Excellent

Quartier calme, hotel bien équipé

Partner

8/10

Excellent

07 Jul 2025

Emma

Unfortunately, our stay didn’t go as smoothly as we hoped. The internet didn’t work in the bedrooms, so we couldn’t watch TV or get any work done from there. One night, the battery of our room door died and we were locked out until 3am. There was only one person at the front desk and one maintenance worker, and neither seemed to know what to do. It was very frustrating, especially since there’s no visible security at night.

The room was spacious, but the bathroom was small and the water pressure in the shower was extremely low. On top of that, the shower only had a ceiling rain head, which isn’t very practical, especially for women.

Breakfast was okay, but overall, the hotel needs big improvements in service, security, and amenities.

Business_and_leisure Friends

10/10

Exceptional

01 Jul 2025

Mario Alberto

Love the location! Staff very friendly and helpful. Also very clean room, will be booking here in the future for sure.

Leisure Self

8/10

Excellent

28 Jun 2025

Jordan

El hotel está muy bien, está cerca de la alameda central. El equipo del hotel es bueno. Buen desayuno.
Lo único es que el aire acondicionado nunca funcionó, desde el día que llegamos hice el reporte, no mandaron al técnico, bajé a recepción a preguntar una hora después de que llame a recepción y me dijeron “el técnico se acaba de ir hace 10 mins” cuando ya había hecho el reporte 1 hora antes, y así pasaron los días con que iba a llegar, pero nunca me dieron la opción de cambiarme de habitación ni ningún otro tipo de solución

Leisure Family

10/10

Exceptional

26 Jun 2025

Diana

Todo excelente. Las camas grandes son muy cómodas y enormes. La regadera en el baño, tiene buenísima presión y agua muy caliente. Los cuartos son amplios y el desayuno es muy rico y ofrece variedad. También use el gym en mi estadía. Todo muy bien en el hotel

Leisure Family

10/10

Exceptional

11 Jun 2025

John

This was my second visit to KALI Ciudadela and it was perfect! Very comfortable, clean rooms, perfect shower, it was all just right! The breakfast buffet is plentiful, fresh and nutritious.

I will definitely return!

Business

10/10

Exceptional

05 Jun 2025

Fabio

Very good

Business

10/10

Exceptional

20 May 2025

Jean

Reasonable and clean

Nice hotel for the price. Front desk staff was very friendly, helpful, and spoke English very well.
Had a bad neighbor the first night that blarred music at 6 am, fortunately they left.
We used the laundry service, service was quick and very reasonable.
The included breakfast was pretty good, nice to have chilaquiles every day. My only complaint is it seemed to take quite a bit of time for refills of food and coffee.
Location was good as well, nice to have a market for basics and nice little cafes and coffee places within a short walking distance. Also very close, walking distance to Palacio Bella de los Artes and many other museums

Friends_and_family Family

8/10

Excellent

05 May 2025

Anil

Every thing was really good. I stayed for 10 days and really liked it

Leisure Self

10/10

Exceptional

26 Apr 2025

Mario

Excelente estancia

Muy buena ubicacion para visitar la CDMX, en el hotel el personal es muy amable y las habitaciones son muy acogedoras y limpias.

Friends_and_family Family

10/10

Exceptional

21 Apr 2025

Bibiana

Excelente estancia

Estuvimos 5 días y nos sentimos muy bien el personal muy atento y servicial, en el restaurante todo muy rico y limpio igual que las habitaciones muy bonitas y nos hacían la limpieza todos los días y lo mejor muy cerca de lugares turísticos
La pasamos increíble 😊

Friends_and_family Family

10/10

Exceptional

18 Apr 2025

Jorge

Kali's staff was responsive to our needs and always cordial. The breakfasts were tasty and varied. We stayed at Kali four nights and the location was excellent for sightseeing. I would return to this hotel.

Leisure Partner

10/10

Exceptional

03 Apr 2025

Armando

Nice clean renovated hotel close to the heart of Mexico City

Leisure Family

10/10

Exceptional

03 Apr 2025

Armando

Nice renovated hotel close to metro and walkable to many museums and monuments

Leisure Family

10/10

Exceptional

28 Mar 2025

Hernany

Great spot. Everything was splendid. Highly recommend.

Business_and_leisure Self

10/10

Exceptional

26 Mar 2025

Jesus

El hotel esta bonito, impecable, y muy bien preservado. Esta a bloques de lugares turisticos como el Palacio de Bellas Artes, el Barrio Chino, y otros mas. El personal del hotel fueron muy amables conmigo y el desayuno estaba variado y rico. El unico problema del hotel es que si se escucha el ruidaje de la gente en los pasillos pero pues por el tiempo que me hospede en el hotel aguanté. En si este hotel si lo consideraria quedarme otra vez si llego ir a CDMX otra vez.

Leisure Self

10/10

Exceptional

24 Mar 2025

Hugo

Great overall

Leisure Family

10/10

Exceptional

21 Mar 2025

Leticia

We really really enjoyed our stay. Everything from the staff to the breakfast buffet was exceptional. The family suite was very clean and comfortable. The location might not be convenient for some tourists as it is not walking distance from attractions, restaurants or shopping.

Leisure Family

8/10

Excellent

15 Mar 2025

Weilei

AC had a very bad smell

8/10

Excellent

01 Mar 2025

Macario

Cheap on coffee ☕️ but excellent location & parkin

My stayed was fine, I extended my stay from 4 nights to 5 but the front desk staff was still only ok to stayed in the same room or to give me a early check-in for the new room… other than that everything was fine .. . A little bith “cheap@ for coffee they gave you only one cup per stay (we stayed 5 nights) per room even if you book a family room,

But we like the location, parking and the family room,

Thanks

Friends_and_family Friends

8/10

Excellent

28 Feb 2025

Jacob

Good breakfast nice stuff

10/10

Exceptional

26 Feb 2025

Ruben

.

6/10

Pleasant

25 Feb 2025

daniel

We stayed last year at kali escondon and it was great we were hoping to have the same experience with same hotel brand but unfortunately it wasn’t, We stayed 3 days in this hotel the staff lied about the Internet not working in our room they said that someone was moving the WiFi wires like if we were stupid instead of telling us the truth that our room was to far from the WiFi connection, also the buffet was pretty much the same plain food every day with no hot sauce Dude we’re in Mexico and for you not to have salsa for your Mexican guest is a insult to our culture. The rooms are clean but towels are old and cheap.

Leisure Family

10/10

Exceptional

05 Feb 2025

Jazmyn

Not the quietest place, but everything else was 5 stars. Staff was extremely nice and helpful. Breakfast hours were great. The room and bathroom was nice and clean, especially the shower! Would recommend this hotel to anyone.

Business_and_leisure Partner

4/10

Poor

01 Feb 2025

Jose

Our main complaint is that we had persons next door, who we believed were staff members, watching a game on TV and very load. They left after I called the front desk and complainted. We did not get to sleep until 3:30am and had to leave by 6AM, so our night of rest was none.

Leisure Partner

10/10

Exceptional

05 Dec 2024

Pedro

Excelente ubicacion para moverse en la ciudad, con el metro a unas pocas cuadras.El personal muy amable y los cuartos bien limpios.El desayuno incluido esta muy rico y variado....realmente recomendable.!!! Nos hubiera gustado pasar unos dias mas, pero desafortunadamente no habia habitacion para extender mi estadía....Muy satisfechos !!!!

Leisure Family

10/10

Exceptional

21 Nov 2024

María

very good hotel, excellent location

Business Self

10/10

Exceptional

20 Nov 2024

Jose

Great options in Mexico City, near the Airport and City Center

Partner

10/10

Exceptional

05 Nov 2024

Dan

This was a great place to stay, the staff was the best. I would highly recommend this place and stay there again.

Partner

4/10

Poor

30 Oct 2024

Rodolfo

Unsafe, very dirty and low maintenance.

10/10

Exceptional

29 Oct 2024

Pedro

unos diss en la ciudad

las habitaciones limpias cómodas el personal muy amable

Friends_and_family Family

6/10

Pleasant

13 Oct 2024

Niro

Overpriced with low quality breakfast

I think the hotel is overpriced for what they give. The breakfast was not good without any variety of veggies at all. The elevator didn't work exactly at the day i arrived and i needed to go up the stairs with my luggage. The room was fine, the shower so so. The location is nice if you wanna be close to the historic center, but not recommended if you wanna be close to restaurants and nice places to go for dinner. I recommend to do a better search for other hotel at the same price with a better quality for what you pay

Self

10/10

Exceptional

29 Sep 2024

Michael

Located on the east part of centro just north of doctores, I was able to walk to a lot of places including palacio de bellas artes and other points of interests. I would definitely stay again.

Leisure Self

10/10

Exceptional

16 Sep 2024

Yanely

All good

Leisure Friends

6/10

Pleasant

08 Jul 2024

Rocio

Se escuchan los ruidos de otras habitaciones.

Friends_and_family Family

10/10

Exceptional

08 Jul 2024

Ariana

Stayed 3 nights. One of the best hotels we have stayed at. Most of the staff members were very nice. The room was excellent, it’s a big plus when beds and pillows are confortable. Breakfast was included and the food was delicious. The only downside was that on chech-out day the elevator was broken and we had 3 big luggages to carry down the stairs.

Leisure Family_with_children

10/10

Exceptional

01 Jul 2024

PABLO

Comentario de mi estancia

Buena ubicación para conocer la ciudad y excelente atención, solo creo que pueden mejorar en los alimentos sabor y variedad.

Friends_and_family Family

10/10

Exceptional

01 Jun 2024

Tam

Nice staff, some of them are able to communicate in English. We were provided a huge and clean room with complimentary breakfast that rotated different dishes daily and offered very fresh juices.

Leisure Family_with_children

10/10

Exceptional

29 May 2024

moises

Rooms clean,building clean friendly staff just breakfast not good .

Family_with_children

10/10

Exceptional

24 May 2024

Luis

Great staff. Great breakfast

Leisure Family

2/10

Poor

20 Mar 2024

Josefina

First arrived staff was very rude unhelpful. The bed was full of hairs. Pillows had blood and other bodily fluids. Smelled bad. When asked to change bedding was told they had none. In morning we asked again. Staff was rude daily unwilling to help with information. Was never told about any vip amenities about hotel. We were not given any information when asked. I would not recommend this hotel to anyone.

Leisure Friends

10/10

Exceptional

05 Mar 2024

Bashar

Compared to its price/cost, this is a 5 stars hotel. Let’s start with what the best things about the hotel was cleaned every day, air conditioner is awesome, shower 🚿 had its private place with a seating, hot water comes in seconds, green lights behind washroom mirror were super cool especially at night, big TV in the upper corner, comfy bed and pillows, nice gym, water stations on every floor beside the elevator, parking, super yummy buffet breakfast, friendly staff but most importantly: free freshly brewed coffee ☕️ in the lobby. The buffer breakfast was yummy and they changed the main food every day … you are guaranteed to eat western or Mexican food along with variety of delicious freshly cut fruits. The couple of small challenges with this hotel: wifi is very weak in the room (you need to go to the couch beside the elevator or main lobby for best wifi. Another challenge is location… it is surrounded by mainly old residential buildings and couple of them deserted. Though, the hotel is less than 10 minutes walking from the famous Alameda Central and Palacio de Bellas Artes

Leisure Partner

8/10

Excellent

21 Feb 2024

Sara

The hotel was as expected, everything was clean and easy. It can be a bit noisy, but not more than other hotels in a touristic area. Breakfast was simple, but works if you’re in a rush!

Leisure Friends

10/10

Exceptional

06 Feb 2024

Joey Giuseppe

Good value for the money
Nice room
Friendly staff
Good location
Not a very good breakfast though
Wifi was also not very good

Business_and_leisure Partner

10/10

Exceptional

20 Jan 2024

Marcello

A jewel of a hotel

The hotel was wonderful, very clean, comfortable (firm bedding), and centrally located, close to the artesanal market of La Ciudadela. It was also very quick to go from the hotel to the nearest subway station, Balderas. The service at the hotel was wonderful and all of the staff was extremely professional and friendly. The included breakfast was very complete. It included eggs, Mexican sweet breads, cereals, fruit, savory daily sides that rotated, and other staples such as pancakes. Would I stay again? Absolutely!

Partner

10/10

Exceptional

19 Dec 2023

Angie

Walking distance to many attractions safe and quiet

Leisure Self

10/10

Exceptional

08 Dec 2023

Clarissa

Great!

4/10

Poor

06 Nov 2023

Marine

Property feels like a renovated motel. Hard mattress, noisy (could hear everything happening in the reception area), shower flooded the whole bathroom, the next morning water was coming from the spot light above the shower, and the technician did not seem too surprised.

Business Self

6/10

Pleasant

02 Nov 2023

Monica

I was not impressed by the location of the hotel, although convenient to walk to the historic centre, the surroundings were not pretty. Extremely noisy area. The hotel is also noisy. The beds were very hard. Front desk staff struggle communicating in English; only some made an effort by using GoogleTranslate.
Cleaning efforts were observed and could smell the use of disinfectant. Only one hand towel, no face cloths, one glass and one paper coffee cup given (there were 2 of us and we had a premium room!). The VIP perk was provided albeit reluctantly. Choices were soft drink, small bottle of Corona or a shot of tequila. Would I return? No. Would I recommend? Not really. Many other hotels to choose from in Mexico Coty.

Leisure Friends

10/10

Exceptional

21 Oct 2023

Eric Javier

Close to arena Mexico

One of the best hotels I ever stay in Mexico the favorite part was Arena Mexico is so close

10/10

Exceptional

09 Oct 2023

juan

Great hotel

It is a great hotel which is hidden on a not so nice neighborhood

Self

10/10

Exceptional

10 Jul 2023

Adam

Can't beat the availability and location. Parking was especially good.

Leisure Partner

10/10

Exceptional

31 May 2023

JAMES

The staff were great. The room was very clean and very reasonably priced. The location was great. Breakfast was good too. :)

Leisure

10/10

Exceptional

03 Apr 2023

Jorge

Great

Leisure Partner

10/10

Exceptional

27 Mar 2023

IN HO

good for price and location

Business Partner

4/10

Poor

27 Mar 2023

Williams

The AC unites doesn’t work yet and it’s hot they only have a fan inside the room but it’s not enough they sould let the people know before staying but the rest of all was good

Family

8/10

Excellent

28 Feb 2023

David

Nice, modern hotel. Bed was quite hard.

Leisure Partner

6/10

Pleasant

30 Dec 2022

Milagros

Too good to be true.

The mattress was really bad and the sewer in the shower had a very bad smell. The room is very small for the price paid and, it’s really noisy. We could hear everything happening outside at any time.

Partner

10/10

Exceptional

25 Dec 2022

CHRISTIAN

Muy buen servicio, hotel bonito, con desayuno, limpio y bien ubicado

Leisure Family

8/10

Excellent

05 Oct 2022

CLARISSA

Small room, everything else was good.

Leisure Partner

10/10

Exceptional

05 Sep 2022

Yorch

Excelente servicio, muy limpio, muy buena ubicación, el desayuno muy rico, solo espero que para mi próxima visita ya funcione el mini split, de ahí en fuera todo muy bien

Leisure Family_with_children

10/10

Exceptional

20 Jul 2022

Lou

Great hotel and close to everything good breakfast and helpful staff

Leisure Partner

8/10

Excellent

24 May 2022

Christina

Good service and a welcoming environment.

Leisure Self

6/10

Pleasant

23 Apr 2022

Luis

PROS: el edificio es remodelado, los espacios se ven limpios y modernos, ofrecen desayunos y gimnasio, aunque ambos son muy básicos y el gym está muy pequeño. El personal del hotel es muy muy amable.

CONTRAS: no tiene aire acondicionado esto si fue increíble, solo te ofrecen un ventilador de pie. No tiene protección en las ventanas para evitar que entren mosquitos. El elevador es muy pequeño y con fallas al cerrar. La zona dónde está el hotel se ve muy insegura. Aunque tiene estacionamiento no es muy seguro porque tiene accesos por dos calles diferentes y no está controlado el acceso.
Quiza necesite fumigación ya que había muchas hormigas en el cuarto. No hay room service! El restaurant deja de funcionar a las 5pm.

Pueden mejorar, pero mientras no tenga aire acondicionado, por lo menos, no es opción regresar.

Leisure Family_with_children

2/10

Poor

08 Mar 2022

Joselito

First off they had no A/C and it there is no air circulation at all. The small fan they provided was broken and made a loud sound throughout the night. The bathrooms look like they have no been clean in a month, so much scum billed up on the sink and shower head. The shower curtains were so thin that the water would go through and flood the whole bathroom floor. Please be careful because i almost slipped on the floor and hit my head. The beds have a old smell to them as well pillows were so stiff no fluff at all. I paid a high price for this room and it was not even decent. A motel 8 would be a 4 stars comparison to this place. Regret the stay here.

Business_and_leisure Family_with_children

10/10

Exceptional

05 Mar 2022

gabriela alejandra

Excellent

Leisure Partner

10/10

Exceptional

22 Feb 2022

Eric

It was nice in a good location

6/10

Pleasant

15 Feb 2022

Dijana

Dangerous location

Neighborhood is very dangerous. Didn’t feel safe to even walk outside to the store or get a coffee. Also, the gym is in the main lobby and every morning a tour group arrives and has breakfast in the same place as guests of the hotel, so it’s odd to workout with 100 people in the lobby

Self

10/10

Exceptional

25 Jan 2022

Daniel

Wonderful hotel! It is one of the best places where I’ve stayed in CDMX! Beautiful, clean, and spacious. The only downside was the bed, which wasn’t very comfortable. Besides that, everything was wonderful.

Leisure Partner

8/10

Excellent

21 Jan 2022

Laura

Very clean and a decent breakfast and decent location. I am vegan but still had fruit, toast, beans and chilliquilles. Walls are to thin. You can hear guests through your doors and down the hallways. On the last day outside window cleaners were cleaning our windows at 7:20a.m. in the morning.

Leisure Partner

10/10

Exceptional

20 Jan 2022

mangirdas

All good

Partner

6/10

Pleasant

17 Jan 2022

Eveleo

Overall the property was good. The only complaint I had was that you could hear people all night because the walls were so thin. I would advise not to stay on first or second floors. We were moved to the fourth floor and it was much quieter.

Leisure Family

2/10

Poor

16 Jan 2022

joseph

The internet didn’t work my entire stay, and there was a lot of noise from guest in the hotel. I called to report the noise but it consisted throughout my stay.

Leisure Friends

10/10

Exceptional

03 Jan 2022

Christian

Muy bien en general

Muy bien ubicado, super limpio, instalaciones renovadas, sólo que la insonorización de los cuartos es mala, se escucha lo del cuarto contiguo.

8/10

Excellent

01 Jan 2022

John

The front desk team were helpful and friendly. It was as a huge benefit to have them set up the taxi service. The bed in the room could have been more comfortable

Partner