Name: Hotel B Urban Xaman
Address: Paseo de la Reforma, 24, Ciudad De México, 06040, MX

10/10

Exceptional

21 Jul 2026

magdaleno puebla

Burno

Family_with_children

8/10

Excellent

06 Jul 2026

KARINA

Everything was good. The snack restaurant on the first floor needs more options, friendly stuff and extend their hours. Watch the Fifa Mx game there and there should had been more tvs available in the lobby.
Everything else was 10/10.

Friends_and_family Family

10/10

Exceptional

31 May 2026

Francisco

Buena estancia y atención. Tiene una excelente vista en su terraza bar

Partner

8/10

Excellent

05 May 2026

Robert

Room and bathroom were cleaned, bed was comfortable and linings/towels were soft. However, room did not have air conditioning.

Self

10/10

Exceptional

26 Mar 2026

cheryl

Yes

Partner

6/10

Pleasant

21 Mar 2026

Edward

This hotel is central to metro stations and food and museums are within walking distance. The property is dated and the rooms are lacking creativity. It feels like ransoms objects were placed in the room with hopes that it would flow. There is a lingering smell but leaving the fan on mitigates that. The floors were not regularly mopped as the dirt was visible at times. This hotel would be great for travellers that are not looking for luxury but rather convenience.

6/10

Pleasant

20 Mar 2026

Gustavo

The so called king suite is not a suite at all but an average hotel room with a king bed (no separate living as described). Bathroom is dark and small and closet is strangely designed on the corner with limited space. My room was quiet (as requested) facing an internal courtyard. No yoga classes as previously mentioned either. Breakfast on the 11th floor is good but not outstanding for 20 USD (your clothes will need to be washed after eating there as the smell impregnates fabric -no kidding here). Location is good by the Alameda but I see no reason for going back or staying there again since I felt the property falsely advertises features that do not exist.

Self

6/10

Pleasant

24 Feb 2026

José Pedro

Normalmente nos tratan muy bien pero ahora me hicieron esperar demasiado para registrarme dando vueltas diciéndome que no había sistema

Business

10/10

Exceptional

16 Feb 2026

Lauren

Hotel was in a convenient location, beautiful lobby and a balcony in the room was a plus

8/10

Excellent

03 Feb 2026

Gerardo

Muy bien el hotel, la relación costo-beneficio es muy buena. Muy a gusto el rooftop.

Si se van a hospedar en el \"B Urban\", la recepción está en el piso 8. Hice 10 minutos de fila en la recepción del Fontan en planta baja y resultó que ahí no era...

Business

4/10

Poor

06 Jan 2026

Enrique

El hotel se ofrece como una experiencia única, El cuarto no estaba limpio. La relación precio/beneficio muy por debajo de otros hoteles con el mismo precio. El desayuno pobre, el servicio de recepción regular, lu único que destaca es el deseo de servir del personal de concierge y de restaurante.

Partner

4/10

Poor

30 Dec 2025

Mohammad Mehdi

The overall condition of the hotel was extremely poor. No hot water. Outside very noisy.

10/10

Exceptional

12 Oct 2025

Araceli

Clean and great service

Leisure Family

10/10

Exceptional

23 Sep 2025

Jesus

Great place and location

Leisure Friends

10/10

Exceptional

17 Sep 2025

Cesar

Nice property

Leisure Self

10/10

Exceptional

29 Aug 2025

Caleb

The property features many options on site for yoga, ecstatic dance, do sets, the staff were very friendly and accommodating. The rooftop view and the restaurant were great. The staff at the cafe were also nice.

Convenient for both exploring the city and museums. East access to Roma Norte, La Condesa, and the Zócalo. Airport was a short inexpensive cab away. Will be staying there again on my next trip to Ciudad de Mexico.

Leisure Partner

10/10

Exceptional

17 Aug 2025

Marlon

Loved the thematic and the room

Leisure Friends

10/10

Exceptional

16 Apr 2025

Gladis

Me gustó mucho su estilo bohemio y ecofriendly, muy buen staff, la locación es perfecta, lo único malo es que olía a drenaje el baño.

Leisure Family

2/10

Poor

13 Apr 2025

Jose

Due to my wife being not checked in correctly due to the name of recently marriage and her credentials did not match the name they did not let her get checked in. This is totally unacceptable.

10/10

Exceptional

08 Apr 2025

Bryan Uriel

Excellent hotel! Very well recommended! Clean and staff is friendly and helpful! Design is also very bohemian! Also very close to Bellas artes!

Leisure Partner

2/10

Poor

17 Mar 2025

Matilde

I don’t did Check out this Morning I don’t recommend this hotel to No One The Air conditioners don’t work all it does is blow HOT Air we asked to move rooms or change air conditioner and they told me No that the hotel was full my TV was not turning on as well and called multiple time to the office and they told me that they would send someone up no one came to help with the tv I ended up falling asleep with a Hot Room and a TV that didn’t work.

Leisure Family_with_children

2/10

Poor

17 Mar 2025

Matilde

I don’t did Check out this Morning I don’t recommend this hotel to No One The Air conditioners don’t work all it does is blow HOT Air we asked to move rooms or change air conditioner and they told me No that the hotel was full my TV was not turning on as well and called multiple time to the office and they told me that they would send someone up no one came to help with the tv I ended up falling asleep with a Hot Room and a TV that didn’t work.

Leisure Family_with_children

10/10

Exceptional

12 Mar 2025

Greg

The rooms were nice, location was good

Leisure Family

8/10

Excellent

03 Mar 2025

Marlon

There were no one at reception till Monday, we didn’t have a tea, we had the empty tube of tea till next day when they filled it up after I ask to reception, and they didn’t broom our bedroom, never, we found trash and a pill in our bedroom at arrival, besides that, the hotel is really aesthetic

Leisure Partner

6/10

Pleasant

22 Feb 2025

Gregory

Nice little spot. Little more effort pointed towards friendly customer service is all that’s missing :)

6/10

Pleasant

20 Feb 2025

Tatiana

The area around the hotel is incredibly stinky. As soon as you get within a block radius, it starts to smell like sewage. Inside the hotel the smell wasn't as noticeable at first, but after a couple days I started to smell it in the room as well.

Leisure Family

6/10

Pleasant

18 Feb 2025

Stephania

No estuvo listas las habitaciones,pocas toallas pedí más y la respuesta fue NO hasta que hable con el gerente,el sanitario tiraba agua,la última noche no me hicieron el cuarto de ahí en más bien

Friends_and_family Family

8/10

Excellent

16 Feb 2025

Haley

Cute rooms, great location

The location of this hotel is great to navigate to some of the main sites in CDMX. We were a 10-20 minute walk from many great markets in the area, and even closer to the Bellas Artes building. Locations like the anthropological museum were a 30ish minute Uber ride away. There are convenience stores and ATMs in a 2-10 minute walking distance.

The rooms were spacious and stylish, with distinct themes. We really appreciated having a pitcher in the room and a water filter on each floor to fill up for brushing our teeth, drinking, etc.

There's a nice little shop and cafe in the lobby area, which is nice to grab some coffee before setting out for the day.

The shower was a little finnicky (don't push in the button!) but staff fixed it within 10 minutes of me calling the front desk.

My biggest issue with this hotel was that they did not seem to have our reservation upon check-in, despite me having a confirmation email. They sorted it out professionally, but we had to wait in the lobby about 30 minutes. I suspect that they booked us a brand new room since we had proof of the reservation, but I've never had a reservation not go through when booking via Hotels.com.

Friends_and_family Friends

2/10

Poor

16 Feb 2025

xavier

The reception is poor, I had to wait almost 45 minutes for someone to receive the car. The hotel websites says parking included, but you have to wait like this on the street, where police will fine you.

Leisure Family

2/10

Poor

13 Feb 2025

Roy

Do not stay here

To be honest, I’ve never been wanting to leave a negative review even if the place was negative. But this place is terrible first off the address doesn’t take you right to the building that it’s in and then there’s a tiny sign and it’s hard to find. Additionally, this hotel is within another hotel on the eighth floor and nobody monitors that floor at night time there is no signage or direction that you should have to check in on the bottom floor.

These people need a lot more training. It took me 45 minutes to check in, the room has no sound barrier to the hallway and people are talking and laughing all night long and it’s hard to sleep. Additionally, in the morning the employees are so loud and have no respect and that starts at around 7 AM.

To be honest, I will never stay here again and I think these employees need a lot more training. If I could give this place -5 stars I would this is comparable to a bad Motel 6 in the United States even though the building looks nice when you walk in and it’s nice on the outside. The room is not that good at all.

Do not stay here

Self

10/10

Exceptional

20 Jan 2025

Akiko

Cute and clean room and we loved it!

Leisure Friends

4/10

Poor

06 Jan 2025

DANIEL

For the price is it ok but don’t spect too much

Sadly they have too many new employees that don’t know how to check if the room is clean or not.

Self

8/10

Excellent

27 Oct 2024

Michael D

City view... more like mural view

If you think you are getting a patio/balcony, you are not. And there are rooms without a city view, many face an inner mural courtyard.

The rooms are clean and comfy!

Partner

10/10

Exceptional

12 Oct 2024

Emerson

First time in CDMx

It was an amazing place to stay at the roof was awesome and the the view food was good

Friends_and_family Friends

2/10

Poor

26 Sep 2024

Rafael

Worst hotel experience ever. Nothing worked. Upon arrival I tried to set up the safe, and it didn't work; when I tried to take a shower, there was no water. The air conditioner, TV, and coffee maker also had problems - either they didn't work or someone had to come and fix them. Although there was a pitcher in the room, it had no water, and there was no water anywhere. When I called the front desk, they told me to come downstairs and they would give me water. When I went downstairs they asked me for a glass so they could give me “some of their water”. Since I didn't have a glass, I had no water, until I was told to call room service. Normally, I am tolerant, but in this case the hotel was just old and run down, and they didn't seem to care. My recommendation is not to stay at this hotel; there are many more hotels in the surrounding area, much better and even cheaper.

Business_and_leisure Family

8/10

Excellent

22 Sep 2024

Hans

Great staff and dining. Property is a bit broken but clean and compfortable. No matter whar the website looks like there areno balconies. And our room came with a wall view. Not all are city view.

Leisure Partner

10/10

Exceptional

29 Aug 2024

Chanhthachone

I will book again for a longer stay.

It was great. I had a 12 hour layover and picked the perfect hotel. It was my kind of vibe. Rooftop bar restaurant was amazing with beautiful views. Everyone made my short stay wonderful. Thank you. Please let the staff know it was appreciated.

Self

6/10

Pleasant

26 Jul 2024

Verified traveler

Buen concepto pero tienen muchas fallas

El baño huele horrible y el primer día no tenían toallas... Nunca me pusieron shampoo y servicio al cuarto tardaban demasiado en contestar y el restaurante pésimo de lentos

Friends_and_family Family

10/10

Exceptional

26 Jun 2024

Francisco J

Great place to stay

10/10

Exceptional

27 Apr 2024

Maranyeli

Perfecto lugar para hospedarse justo en el centro de la ciudad. La terraza se presta para no querer salir del hotel disfrutando de su buena coctelería y excelente servicio.

Partner

10/10

Exceptional

15 Apr 2024

laura

Best Bives Hotel !

As of now this hotel is my faver hutel in Mexico City.
I LOVE IT!!

Partner

4/10

Poor

27 Nov 2023

Diana

La propiedad se encuentra en una muy buena ubicación y nos dieron una habitación pequeña y limpia, el inconveniente fue que se escucha todo el ruido de los pasillos como niños caminando y las camaristas limpiando, también el AC es muy ruidoso y no funciona al 100, y el agua de la regadera salía el agua muy caliente y muy fría mientras te estás bañando. Realmente no lo elegiría de nuevo en mi próxima visita.

Leisure Partner

2/10

Poor

12 Nov 2023

Elenita

I didn’t even stayed one night checked out same day I checked in

Business Self

6/10

Pleasant

01 Nov 2023

Daniel

Terrible sewer smell in the bathrooms. They work very hard and keeping up the main areas clean the bathrooms were not..
It seems to be in Old hotel in there, trying to renovate and clean it up

Leisure Friends

10/10

Exceptional

29 Oct 2023

Eliasar

Had a great experience all around!!! Thank you

Leisure Family

10/10

Exceptional

21 Sep 2023

Heber

Excellent service from all staff, great location in downtown CDMX area; only downside was air conditioning in room-not great.
Otherwise a great place to stay.

Business_and_leisure Self

4/10

Poor

08 Dec 2022

Manuel Fernando Renteria

At night time there was nobody at the front desk and the phone was ringing all night long ( i had to get out of bed at 2 am to disconnect the phone), early in the morning they were playing a horrible music and very loud. The bedroom was a dangerous place full of very sharp edges everywhere.

Leisure Partner

4/10

Poor

04 Nov 2022

rocio

They forgot to mention this hotel is inside another hotel which makes it hard to find it.
The staff gave me the wrong room and I walked in on another family., I was mortified.
My room door was so thin you can hear every noise outside. The door had a gap when it was shut, the hotel staff didn't think that was a big deal. They said it was from the earthquake they had so I'm not sure why hasn't it been fixed.
They added something to close it but the door was falling apart.
The restroom door was falling apart. The shower leaked water and the restroom was soaked.
I booked for 4 people and they would always leave 3 towels and everyday I had to request more towels. They never took out our trash until I requested it. The building does not provide or sell bottle water they only have \"purified water\".
The only helpful thing were the taxis waiting outside to take you out.
I would not stay here again.

Leisure Family

10/10

Exceptional

15 Jul 2026

Edna Marisela

Hotel familiar muy cómodo y de buena ubicación, el personal muy amable y atento, gracias!

Family_with_children

6/10

Pleasant

28 Jun 2026

Ricardo

La aplicación de expedia me pregunta cómo estuvo el desayuno en la propiedad Pero esto no estaba incluido. Fuera de eso el hotel está un poco deteriorado y comparado con otras propiedades cercanas no encontré el beneficio.

10/10

Exceptional

20 May 2026

Citlali

Habitación Limpia, personal amable, muy cerca de bellas artes y alameda.
Solo podrían renovar los aires acondicionados por unos que tuvieran control remoto

Partner

10/10

Exceptional

27 Dec 2025

Phenélope

Buena ubicación, muy cómoda la habitación para descansar y vistas muy bellas fe la ciudad

Leisure Self

10/10

Exceptional

24 Dec 2025

Ricardo

Todo bien

Leisure Family_with_children

10/10

Exceptional

21 Dec 2025

Fernando Franco

La habitación y hotel en excelentes condiciones

Leisure Family

10/10

Exceptional

11 Nov 2025

Gila Patricia

Todo muy limpio. Excelente espacio.

4/10

Poor

07 Sep 2025

Valeria

Me hubiera gustado saber que Urban Xaman tenía una sala para esperar en el piso 8, que era parte de la experiencia de estas habitaciones. Nunca me comentaron nada de eso, aún cuando se dieron cuenta que estuve 3 horas esperando mi check in.

Leisure Partner

10/10

Exceptional

18 Aug 2025

Cesar alvaro

Tenía te's y bonitas amenidades

Friends_and_family Family

2/10

Poor

13 Aug 2025

Eze

Me trataron mal

10/10

Exceptional

11 Aug 2025

Valeria

Excelente servicio. Solo hubo un pequeño detalle con el foco de mi baño que nunca fueron a reparar, pero por lo demás fue una gran estadía y hospitalidad.

Leisure Family

10/10

Exceptional

29 Jul 2025

Edgar

Todo excelente

4/10

Poor

27 Jul 2025

Michael

Ponen qué hay estacionamiento, pero solo hay un servicio de valet parking, estaba esperando más que 20min hasta yo mismo trae el coche al estacionamiento, todo en todo - más que 1 hora solo para estacionar

Family

10/10

Exceptional

21 Jul 2025

Miguel Ángel

Todo muy bien

Friends_and_family Family

10/10

Exceptional

20 Jun 2025

José Carlos

Me fue de maravilla, todo el servicio estuvo excelente el personal muy atento y amable en especial el Señor José del área de Botones, y el
Ambiente con buena vibra del hotel y muy buenas energías !

Self

2/10

Poor

16 Jun 2025

Jorge

No tomaron en cuenta mi reserva y me cobraron varias veces el hotel quisiera solicitar un reembolso por favor. Este es el cargo que me hicieron ahí, y a parte pagué en la app. El nombre del hotel dice fontan pero es por la terminal pero fue el xaman creo son el mismo

6/10

Pleasant

20 Apr 2025

HIDETO

冷蔵庫がありませんでした。
浴槽が汚かったですけど、まあしょうがないのかな…

周辺は賑やかです（笑）
メキシコシティなので、ある程度の危険は覚悟で予習していきましょう。

シティのホテルとしてはまあいい方じゃないでしょうか？
これ以上望むなら5つ星を選ぶしかないでしょうね

Leisure Friends

8/10

Excellent

10 Apr 2025

valdemar

Excelente relación calidad precio

Muy buena opción para visitar México, por su ubicación y mi experiencia de relación calidad precio. Sugiero tener mucho cuidado con su reservación, en mi caso se me presentó un inconveniente por error involuntario de mi parte y el hotel no tuvo ninguna consideracion y me tocó pagar dos veces. El registro de entrada es bastante demorado

Partner

10/10

Exceptional

28 Mar 2025

Guillermo

Todo excelente

6/10

Pleasant

27 Mar 2025

Tao

The hotel is on the roadside and quite noisy. The service staff is very friendly and enthusiastic

Leisure Self

6/10

Pleasant

15 Mar 2025

Carlos

Boa localização porém cheiro insuportável na rua que vinha para os quartos e também todas as noites barulho alto de som da rua, ar condicionado antigo e barulhento

Business

8/10

Excellent

04 Mar 2025

Kevin

.

2/10

Poor

21 Feb 2025

Alicia

Terrible

Tuve que dar 3 vueltas para que el valet pudiera recibir el auto.
Al final me dijo que no tenía lugar.
No existe un área para bajar tus maletas. Ni si quiera me pude registrar.

Partner

8/10

Excellent

18 Feb 2025

Maria Osiris

La verdad excelente nos quedamos en el piso 8 Hotel Urban Fontan nos djjieron que viene siendo boutique el piso por lo que la vista excelente, la habitacion cuenta con lo basico hasta plancha y caja fuerte y hasta para hacerse tés
Lo unico malo es alrededor del hotel el bar es algo sucio y molesto (el del alado)
La terraza genial y servicio de limpieza Sr Rufina excelente, muchas gracias !!
Lo unico sad era que no funcionaba el control de la tv y se lo comentamos a recepcion pero paso desaperciba la notificacion de ahi en mas excelente, lo recomiendo

Leisure Family

10/10

Exceptional

29 Jan 2025

José Pedro

Todo salió muy bien

Me atendieron muy bien con la calidez que dan y el hotel está muy bien ubicado para los lugares que yo visito así que todo salió muy bien

Business

10/10

Exceptional

27 Jan 2025

Francisco Javier Rocha