Name: Capital O Andrade, Mexico City
Address: Dr. Andrade 69, Doctores, Mexico City, 06720, MX

2/10

Poor

14 Jul 2026

Anna Paula

Do not book here, I’m warning you. They’ll overbook and give your room to someone else. Literal scam. I even messaged them to tell them my arrival time and they still had the nerve to say they “thought I wasn’t gonna show up”. I told them to check expedia, thay they had literally confirmed the check-in. They said “oh we don’t check expedia’s messages, they’re just automate”. That sounds like THEIR problem, not mine. They didn’t have any extra rooms and I had to go find another hotel in the middle of the night. Staff at reception was useless and despite me trying to reach out through several mediums they are still refusing to give me a refund. Besides there’s no AC, and if you check the reviews online a lot of people are even saying there’s cockroaches.

Partner

10/10

Exceptional

13 Jul 2026

Joanna

Muy bien el hotel , el.personal muy amable.limpio y centrico

10/10

Exceptional

12 Jul 2026

Jose

Excellent customer service. Would come again.

Self

10/10

Exceptional

10 Jul 2026

Ernesto

Fue un buen lugar

Partner

8/10

Excellent

05 Jul 2026

Gustavo

No tuve inconveniente en lo absoluto. Todo en orden

Partner

10/10

Exceptional

05 Jul 2026

Vikas

all good. just make the shampoo sachets self tearable.

Self

10/10

Exceptional

02 Jul 2026

Miguel

Good super a+++××× nice clean

8/10

Excellent

02 Jul 2026

Eder

Las tarjetas de ingreso se desprogramaban todo el tiempo y había que pasar por la recepcion siempre, lo que se volvía incomodo.

Self

6/10

Pleasant

27 Jun 2026

Yesid

I customer service good;

10/10

Exceptional

19 Jun 2026

Ana

Todo estuvo perfecto, las habitaciones fueron cómodas y el servicio a cliente fue excelente.

Friends

10/10

Exceptional

17 Jun 2026

Israel

Great service. Clean service. Staff always willing to help.

Self

2/10

Poor

16 Jun 2026

Abdul Naser

I booked this hotel through Expedia for a 6-day stay in Mexico City. At check-in, everything seemed normal and the room was fine.

However, after two days, the situation changed completely. The front desk staff suddenly claimed I needed to pay more money, even though I had already fully paid through Expedia and had my receipt as proof. They accused me of being a thief and refused to listen to any explanation.

Despite showing my confirmed reservation and payment receipt, they locked my room and did not allow me access to my belongings. I contacted Expedia immediately, and the Expedia support team was very helpful. They tried to contact the property multiple times, but the hotel did not respond to them. Expedia eventually arranged another hotel for me.

When I returned to the property to check out and collect my belongings, the staff still refused to open the room or release my items unless I paid extra money. I showed them Expedia’s confirmation email and even a warning letter sent by Expedia, but they still refused. The situation became very tense and nearly escalated into a confrontation.

I told them I would call the police, and the manager became angry and questioned why I would involve the authorities. In the end, I had no choice but to pay an additional $60 just to retrieve my personal belongings and leave the property.
This was a very stressful and unacceptable experience. I do not recommend this hotel due to their unprofessional behavior, unfair demands for extra pay.

Self

8/10

Excellent

11 Jun 2026

JOHN

Clean room

10/10

Exceptional

10 Jun 2026

Jesus

Está en muy bueno lo lo recomiendo

Partner

10/10

Exceptional

29 May 2026

Renita

Very clean very quiet

Self

2/10

Poor

20 May 2026

Nancy

Pésimo es un lugar obscuro sin personal, no hay luz en la entrada, pasillos da miedo. No la utilizamos fue una pérdida de dinero y así como entramos salimos. No es una propiedad para estas aplicaciones es un motel.

Partner

2/10

Poor

12 May 2026

marlen

I would not recommend this hotel to anyone... the beds are hard and uncomfortable, they are too hot there are no Ac units in any. I asked for a fan they didn't have enough you have to leave your name on a list and wait til 1 becomes available with a deposit, so if you stay you dont know when it will be. I stayed 5 days and not 1 was available it was ridiculous. The TV doesnt have a handheld remote but 1 on the wall that looks like an outlet that doesnt even work. To get a remote you have to leave a deposit or your ID that the day shifters didn't even mention so the night shift clerk she was the 1 that told me to leave the ID. She was the only helpful 1. Very kind and hard working while the men just stood around looking clueless. Aside from that I do appreciate her help.

Partner

10/10

Exceptional

07 May 2026

SERGIO

La ubicación está céntrica y las instalaciones están bien.

Self

10/10

Exceptional

30 Apr 2026

Wayne

Nice lil spot to hang out

Self

4/10

Poor

26 Apr 2026

ZULLY

Like the location. It was clean. Staff weren’t helpful with requests. Before booking I asked late check out to get an important scheduled phone call and staff just kept interrupting me and asking me to move. They didn’t facilitate any space for me to get the call or a late check out to receive it. They want from me US$30 additional for late check out. Male receptionist was rude. Old building. No A/C. You have to keep windows open at night. Be ready for mosquito’s bites. Lot of them. Don’t go to this hotel. Is an old building lacking everything and bad guest services.

Family

10/10

Exceptional

23 Apr 2026

Elieth González

disfrute mucho la estadia, el personal muy amable. lo único malo seria que se escucha un poco las habitaciones de la par pero de resto todo muy bien muy complacida

Self

6/10

Pleasant

20 Apr 2026

Diego Moreno

Was a little bit dirty the cleaners went in my room only 2 days I staying there for 6 nights

Self

6/10

Pleasant

09 Apr 2026

Valente

Well guys looking for a safe place and good vibes maybe the one to have a great experience

Friends

2/10

Poor

06 Apr 2026

Ricardo

The hotel is located in a bad area, the hotel looks dark inside looked like it was out of business. The bedrooms bed are terrible, super hard including the pillow. No ac or heater and a very thin blanket it was very cold. My wife and I had no rest! Would like to add that it’s very noisy outside and could hear in our room and the room states there’s hair blow dryers but it’s only available upon availability and you must leave a deposit and it’s only like one for the whole hotel. We had to leave our already paid hotel stay and book elsewhere.

Partner

4/10

Poor

06 Apr 2026

Hugo

Not a good option... the hotel is clean, but it is sorely lacking in amenities. There is no air conditioning or heating, no refrigerator, and no microwave; no coffee maker or ice machine; no hair dryer or iron; and only one trash can in the entire room. In short, for a single night—and strictly for sleeping—it is perfect; however, it is not suitable for a vacation lasting more than two days.

Friends_and_family Friends

2/10

Poor

04 Apr 2026

Juana

Walls were paper thin and the couple next door made the stay extremely uncomfortable to enjoy peace and relaxation or even a casual conversation on the phone or w someone.Noises and conversations were heard from down the hallway.Leaks in the shower head and bathroom sink, roaches in the bathroom,cheap and awful toiletries I’d expect to find at a cheap motel in the 1970’s.Tv was useless. tv remote was encased on the wall u able to use it, buttons were damaged rendering it useless to use,even if tv was managed to be turned on, poor reception and cheap resolution. Bed looks comfortable in the pictures but it’s a complete illusion.Mattress was maybe 3 inches and hard as cardboard.A completely uncomfortable and painful sleep for both persons.Woke up w stabbing pain on various parts of bodies and back pain.Room was cold, only one smelly blanket available.No heat no ac no air conditioning no circulation.Designated smoking areas were locked.Staff was inattentive and rude.When complaints were made and promises were made to make corrections or to be upgraded to better room, conditions were worse.Reservation was made for 4 nights,stayed only 1 night.When asked for refund, staff was rude dismissive and refused to change room due to “unavailability”and provide refund or any other type of compensation. Spent 2-3 hours trying to get some kind of resolve and just ended up booking a room down the street to Hotel Carolina w comfy bed,fan,smart tv,good qlty toiletries,clean,kind staff. Go There

Business Friends

10/10

Exceptional

01 Apr 2026

hugo

Te atienden amable mente

2/10

Poor

23 Mar 2026

Juana

Terrible

6/10

Pleasant

03 Mar 2026

David

It's close to everything , located on a great location , the issue for me was that there was no AC , TV buttons were not working and there was no remote , no hangers to hang your clothes in closet and the bed was super hard .... didn't really mind must of it , just bc i was there just to sleep.

Self

10/10

Exceptional

27 Feb 2026

Francisco

Kindly people, clean place, hot water, easy access, big parking place, security..., everything was good

Partner

2/10

Poor

22 Feb 2026

Bradley

Hardest bed ive ever slept in and no air-conditioning. That should be posted so people know!!!!

Partner

10/10

Exceptional

16 Feb 2026

Stephanie

Quiet hotel, walking distance to restaurants and great staff

Business_and_leisure Partner

6/10

Pleasant

14 Feb 2026

Thomas Scott

No air conditioning

2/10

Poor

06 Feb 2026

Javier

When I first arrived, he told me that in the morning, whenever I stepped out of my room, to leave my stuff there and they’ll take my stuff to a new room because of “ the kind of room that I bought required me to be moved to another”. Then when I would come back, they would give me the key to my new room and find my stuff there, but I just didn’t feel comfortable leaving my stuff somewhere and having it moved somewhere I didn’t know. When I checked into my room, the room wasn’t even cleaned. There was trash and towels everywhere. And when they gave me a second room after I reported this, the second room still felt very dirty, even though it was “clean”.
There were hairs all over the bed and all over the floor. As someone who’s pretty picky about where they stay please just spend that extra money to go somewhere nicer.

Leisure Self

8/10

Excellent

03 Feb 2026

John Michael

Room key stopped working in the middle of the stay

4/10

Poor

31 Jan 2026

janette marie

No AC

Leisure Friends

4/10

Poor

24 Jan 2026

joshua

Staff was good. Everything else not

10/10

Exceptional

20 Jan 2026

Paul J

Everything was great the hotel was close to metro rooms there clean

Leisure Self

8/10

Excellent

18 Jan 2026

Jose

I would like better service from the staff, but overall it was a good experience.

Family

10/10

Exceptional

13 Jan 2026

Lukas

Incredible experience. Thank you Mexico City🇲🇽❤️

10/10

Exceptional

03 Jan 2026

Wilman

As vbf

6/10

Pleasant

23 Dec 2025

Patricia Gonzalez

there was a cricket in my washroom, my key card deactivated daily, my room was cleaned one time after 5pm, my door number was missing last number, dark hallways hard to see.
I told front desk and they said they are improving.

Leisure Self

6/10

Pleasant

23 Dec 2025

Montzerrat

It’s okay, the tv never worked and you have to activate your room key every time you comeback to the room. The “clean” towels had blood stains on them.

Partner

10/10

Exceptional

23 Dec 2025

Alondra Sarahi

Yed

2/10

Poor

20 Dec 2025

Yesenia

We got to the hotel at 530 our check in was at 3. They made us wait for 2 hours to go in the room. The beds are very hard, they only clean every other day. When I requested a new towel they said no, that i had to wait when it was cleaning day. They don't provide a blow dryer or a remote for the tv, you have to leave a deposit for them.

Leisure Partner

2/10

Poor

13 Dec 2025

josefa

Let start by saying i couple words i wont recommend this place to no one. Receptionists very rude ,we asked for a blanket and we were told no because the cleaning were gone.we asked about why is tv control remote in the room.it comes with a 180 pesos security deposit?room not get clean daily ( i asked them why it dint clean i was told they get clean every other day ) my whole experice it was very bad i dont recommended to no one.

Leisure Family

2/10

Poor

13 Dec 2025

Sofia

Room wasn’t clean tv didn’t work i ended up paying a fee for a dirty towel after the restroom flooded and use the towerl to clean up the flooded water! I payed 40 pesos at their restaurant for ice which the money was not the issue but the ice was they gave me a cup of ice that was not eatable

Leisure Friends

6/10

Pleasant

12 Dec 2025

Daniel

Nada particulars que destacar, bueno para una noche.

Self

2/10

Poor

10 Dec 2025

William Alberto

Mal atecion

Business

8/10

Excellent

08 Dec 2025

Louis

The rooms are clean, a little bit out of date tv reception is kind of bad, but it matches the price. I will definitely go back, nice location, nice price, clean what more can I ask for?

Leisure Self

8/10

Excellent

27 Nov 2025

ARMANDO

They sold out of my duble bed and gave me one per guest, then accommodated the double the next day.

Leisure Family

10/10

Exceptional

27 Nov 2025

Israel Hernandez

Yes

Leisure Self

2/10

Poor

12 Nov 2025

ELSY

Didn’t use the room. I can’t rate the hotel.
I’m rating cheap tickets they didn’t even tried to honor a partial refund, Even tho I did speak personally with the manager at the hotel and he was ok giving a refund.

2/10

Poor

10 Nov 2025

Yaneth

el lugar donde está el hotel es sucio e inseguro, no se puede andar de noche, además el personal no es nada de amable

Business

2/10

Poor

06 Nov 2025

Leonardo

Horrible

6/10

Pleasant

04 Nov 2025

Ivonne

Location was good staff was friendly and helpful. Beds were really hard and cleaning wasn’t on a daily basis but facilities were still clean.

Leisure Family_with_children

8/10

Excellent

04 Nov 2025

Isela

The one time I had breakfast I paid, the waiter game me a bill

Self

8/10

Excellent

03 Nov 2025

araceli

It was a nice stay. Everyone was nice. The only thing i did notice is the sink was a little dirty but other than that everything was fine.

Leisure Friends

2/10

Poor

14 Oct 2025

Sandra

No fridge no microwave no ac, terrible place not even my brothers could come upstairs to bring my suitcases, place is a model and seems a place prostitutes, stay away

Leisure Friends

2/10

Poor

12 Oct 2025

Ramon

The hotel room smelled horrible, the bed sheets were worn, and the room itself was not nice at all. I decided to leave because after 5 minutes I ended up with a headache... I want my money back.

Leisure Family

2/10

Poor

30 Sep 2025

Peggy

This Motel might be the worst i have ever visit, prostitutes up front, motel is dirty, nasty, moldy, no AC, fridge, bathroom is filthy, neighborhood unsafe, although the manager spoke English staff spoke no English whatsoever, manager said he would refund Expedia called the motel many times they never answered, they wouldn't even let my brothers helped me bring my suitcases in my room, i stayed one night and could not wait to leave the next day, if anyone has anything good to say about this motel that is because they are paid people or they don't know any better

Leisure Friends

10/10

Exceptional

30 Sep 2025

Alida

super buen lugar para descansar, wifi rápido para trabajar y atenciones 10/10

Leisure Self

10/10

Exceptional

27 Sep 2025

David

Una estancia muy relajante, muy tranquila y reservado, que es lo estaba buscando. Tienen restaurante, comía y cenaba ahí, muy rico todo, el café latte que pedí estaba al punto. Decidí quedarme un día más, y sin problema me reservaron el cuarto para otro día más. El staff en recepción fueron muy profesionales y respetuosos en su trato y contestaron todas mis dudas. Lo que más me gustó fue lo económico y bonito al mismo tiempo. Súper recomendado.

Business_and_leisure Self

2/10

Poor

24 Sep 2025

Cesar Orlando

Stay away, bed bugs!

The room was clean, until you slept & you start getting eaten alive. The bed had bed bugs.

Self

6/10

Pleasant

04 Sep 2025

maria

We couldn’t checked in until one hour later because they don’t have the room ready, they also gave priority to people who get there after us.

Leisure

8/10

Excellent

01 Sep 2025

Luis

The hotel is on a descent area and in good conditions. The room was good but it needs a ventilation system more appropriate. No air conditioning so we had to keep our tiny windows open but wasn’t a good idea too many mosquitos. Transportation and food around was great. In general I’ll rate them a 4

Leisure Family

4/10

Poor

25 Aug 2025

bilal

The hotel is located at a good location but the building is so old. There were cockroaches in the bathroom and the metress was so uncomfortable. The overall lighting inside the hotel was also very bad. I think it's not worth as per the prices.

10/10

Exceptional

23 Aug 2025

Valente

Good service

Business_and_leisure Self

4/10

Poor

21 Aug 2025

Nallely

The shower drain didn’t properly drain was a pool of water I had asked for pillows twice their hours of service were really limited, bed super uncomfortable and no AC unit.

10/10

Exceptional

20 Aug 2025

Juana María

Awesome

4/10

Poor

18 Aug 2025

Robert

Had to make several trips back to the desk one key didn't work number two they didn't give me a remote control for the TV. Also a fun checking out I had to stand there in the lobby and wait until someone to come and check out the room before I was able to leave to he wanted my birthday all of that was on the passport so I didn't see why he needed it again so I gave it to him. Such a hassle to stay there.

Business

6/10

Pleasant

15 Aug 2025

Alex

Some insects in room

Leisure

8/10

Excellent

11 Aug 2025

Alex

Restaurant service is not welcoming

Leisure

8/10

Excellent

11 Aug 2025

Verified traveler

I'd Stay Again

I had a drink at the bar on the first floor and the bartender was a friendly guy. The front desk is staffed 24hrs. The king size bed was humongous, but quite stiff. The room had a blacony, but the door was locked and so therefore the balcony could not be accessed. The room was extremely spacious. There was enough space in there to do a full workout. The wifi was steady and reliable. The shower had smoke vot water and good water pressure.

Self

10/10

Exceptional

03 Aug 2025

Valente

Good

10/10

Exceptional

16 Jul 2025

Alida

super comfortable, perfect for short and long trips and great staff 24/7

Leisure Self

10/10

Exceptional

16 Jul 2025

Alida

nice place to stay, for short or long trips, comfortable and great 24/7 staff

Leisure Self

10/10

Exceptional

11 Jun 2025

cledys

Great

10/10

Exceptional

06 Jun 2025

Gabriela Martinez

Está en un lugar céntrico, tranquilo, el cuarto muy limpio. En la recepción fueron muy amables.

Leisure Partner

10/10

Exceptional

28 May 2025

Moises Laeel

Buenas instalaciones, limpio y tranquilo. Cerca de estaciones del metro.

10/10

Exceptional

20 May 2025

Mateo

Not comments

10/10

Exceptional

26 Apr 2025

Victor

Ok

6/10

Pleasant

17 Apr 2025

Tim

Little over priced for location

2/10

Poor

07 Apr 2025

Anna

It's the worst hotel for the value that you can find, there was dried yellow and orange pee stains in the rim of the toilet, the tv never worked, carpet and sofa had weird stains, dvd was super dusty, it haa paper thun walls, I advised the staff of this and they stated there was no option to change rooms, I reported the issues about 40 mins after check in since I went to the \"restaurant\" to order, they stated everything needs to be reported within 10 minutes or they will do nothing about anything... no cancelations and no cleaning staff, they only offered to send the guard to clean the toilet with a dirty rag and pink liquid, they had no disinfectant nor cleaning supplies, the whole hotel is dusty and they never turn the lobby, parking lot nor the restaurant's lights, the staff is rude and they honestly dontcare about complaints nor offer any real solutions, please do not stay in this hotel, they will never give your money back nor offer any assistance. This was honestly the worst experience I've had at a hotel, had to leave within the first of the 3 nights I payed for and they didn't help with any type of refund.

Leisure Self

2/10

Poor

16 Mar 2025

Diana

Infested with Bedbugs and roaches

The worst place you can ever stay. The bed had bedbugs anf the room had roaches! Unbelievable disgusting. I hope i van get my refund cuz i didn't stay. I had to find d another place at 8pm

Business

2/10

Poor

02 Jan 2025

Pedro

I had an absolutely horrible experience at this hotel. I arrived a little late, only to find out that their system had canceled my reservation. I was exhausted and politely asked if I could get an extra room while they sorted out the issue, but they couldn’t help me at all. To make matters worse, I’ve been trying to get a partial refund through Expedia since I paid for a stay I never even got to have, but the hotel never answers their phone! It’s been a complete nightmare dealing with them. Avoid this place at all costs!

Leisure Partner

2/10

Poor

26 Dec 2024

Edris

I had an extremely disappointing experience at this hotel. The customer service was appalling; the employees were outright rude and dismissive, making us feel unwelcome from the moment we arrived. The hotel did not feel safe at all – there were intoxicated individuals roaming around, loudly shouting inappropriate things, which created a very uncomfortable atmosphere.

To make matters worse, the rooms were in terrible condition. They were filthy, poorly maintained, and far from the standard one would expect. This stay was truly a nightmare, and I cannot recommend this place to anyone. Save your money and choose a hotel where you’ll feel safe and respected.

8/10

Excellent

15 Dec 2024

ITZIA XHUNELLY

Solo cuidad mas el trato que da su personal a los huéspedes

Business_and_leisure Family

4/10

Poor

30 Nov 2024

Abraham

The bed was uncomfortable, we were denied utensil services in the restaurant, we had to provide our id's or 100 pesos to have the remote for the tv which we found it a strange service. No air conditioner, not breakfast service which I thought we might had avaliable.

Friends

2/10

Poor

02 Nov 2024

Veysel

Not recommending this place

Leisure Friends

10/10

Exceptional

30 Oct 2024

Cesar orlando

It’s actually pretty decent!

Everything was clean, I’m impressed.

Self

6/10

Pleasant

30 Oct 2024

Arturo

A regular stat

Over all my lodging was ok, if the hotel management read the comments this will be beneficial for them to know, rooms are noisy, the plant ornaments are cover in dust, the courts is are dirty and don't rol properly, in the restaurant only one person cooks and serves for any amenities you must leave a deposit

Business

8/10

Excellent

25 Oct 2024

Nikhil Sharma

Overall it is good hotel for the price

Leisure Self

6/10

Pleasant

17 Sep 2024

Trevor

I asked for a wake-up call and that did NOT happen.

Self

2/10

Poor

02 Jun 2024

Guadalupe

So far this hotel has been the worst we have stayed in during this trip to Mexico City. The worst part was what seem to be bedbugs, I took photos of the bites on my child and my husband. They were also infested in mosquitoes and it was burning hot. We asked for a fan and they said there were none available and that they would put us on a waiting list. However, we never got a call letting us know there was a fan available. They were also infested in roaches, when we came back from dinner and turned on the lights, we noticed there were cockroaches in our bed. Mexico City is a beautiful city. However, if you’re coming to town, please do not stay in this hotel. I am opening a report with Expedia because this has been the only time that we have been bit by insects, and I hope this matter is resolved.

Business_and_leisure Family

10/10

Exceptional

13 May 2024

Pedro Alfonso

To far from places to visit

6/10

Pleasant

01 Mar 2024

Verified traveler

The place seemed understaffed and neglected.
Kind staff, nice workers.
The area is near the historic center and Reforma if you know how to navigate the city. The neighborhood is a little scary. The city is like that in many areas. You can not avoid that.
Great value for the money.

Partner

2/10

Poor

12 Feb 2024

Jose

The staff was really rude , i got charge 200 pesos just to let my friend went to the bathroom because the restrooms in the reception didn't work they were outhl of service, the inside of the hotel had a really bad smell and also let dont let you donthe check in untill 3pm , even if you paid more to do it 1 hrs earlier.

Leisure Partner

2/10

Poor

16 Jan 2024

Jose

Nothing very dark property inside

Business Self

8/10

Excellent

02 Jan 2024

Barbara stephania

Muy buena ubicacion