Exe Cities Reforma

Mexico , Mexico City
CIUDAD DE MEXICO, Roma No. 40, Col. Juarez
Show on Google | Website | Map

100 reviews shown

10/10

Exceptional

02 Feb 2026

Jean-Cosme

The service at Exe Cities was excellent with a special mention to Yunuen at the front desk and Paty, the cleaning lady on the second floor. This is what makes this hotel truly 4 stars because otherwise it could be closer to a 3 star-establishment as it has no gym and only a small restaurant just for breakfast. The rooms are very comfortable. And the area where the hotel is located, is very nice. Walk around, you’ll enjoy it. Plenty of bars, cafes and street tacos stands around.

Business

10/10

Exceptional

25 Dec 2025

Rebeca

The location is great, everything near

Leisure Partner

10/10

Exceptional

11 Dec 2025

Jason T

Great spot to explore Roma from!

10/10

Exceptional

25 Nov 2025

mike

I used the room to rest

10/10

Exceptional

24 Nov 2025

Alejo

Customer service above and beyond! Great location. Clean, quiet, good water pressure, AC!

Friends_and_family Family

2/10

Poor

22 Nov 2025

Gonzalo

HOTEL DID NOT HOLD MY RESERVATION,I ENDED UP IN MEXICO CITI WITHOUT A PLACE TO STAY.

10/10

Exceptional

28 Sep 2025

Ajay

Excellent service!

Business Self

10/10

Exceptional

28 Sep 2025

Ajay

I had a great experience. Staff, particularly the receptionists were great and helpful. Extending the stay by a day was also easy. Good eating options nearby. My favorite Starbucks was at a walking distance.

Rooms are great and was to my liking. All in all, a well maintained property.

Business Self

10/10

Exceptional

19 Sep 2025

JOSE ALEJANDRO

Muy bonitas las habitaciones y muy amable la atención del personal

Leisure Partner

10/10

Exceptional

26 Aug 2025

Horacio

This is a perfect option for a short business trip, I've stayed here, I guess around 5-6 times and everytime is the perfect quality-price choice.

Business Self

10/10

Exceptional

23 Aug 2025

david

King bed and sauna in Mexico city...

This hotel is well kept and maintained. They recently did a renovation to a lot of the hallways and rooms. When I stay here I always get one of the rooms with a king bed and a sauna. Can't beat having your own private sauna when you feel like getting up and sweating it out in the middle of the night. Great for after a night of drinking also LOL the hotel is centrally located, a reasonable walking distance either to the Zocalo or the angel of independence. Right off Avenida reforma. Well worth the money.

Self

6/10

Pleasant

20 Jul 2025

Cindy

The hotel staff were generally friendly (before I check out), and I appreciated the cleanliness throughout my stay. However, my experience on the second and last day was disappointing. My laptop in the room has a crack on the display after I returned from my day trip. Also after checking out, I returned later to pick up my luggage before heading to the airport. At that time, I asked to use the washroom but was told I couldn’t. The unfriendly communication on the last day left a negative impression and lowered my overall experience.

Leisure

10/10

Exceptional

17 Jul 2025

Andre

The staff were friendly and ver pleasant. The breakfast is a good price and very delicious. The room was very clean and the housekeeping staff were also very friendly. There was no view from my room, all I could see were pipes and the building next to us, but I’m not sure about the others. Overall, it was a great stay and I would come back.

Business_and_leisure Self

8/10

Excellent

14 Jun 2025

Mohammad

The property was well-kept and the staff was friendly. Front desk service is available 24/7, which was convenient. The location is excellent, being within walking distance to grocery stores, restaurants, and the city center. Breakfast cost 190 pesos, and I found it to be worth the price.

8/10

Excellent

16 May 2025

Emmanuel

Espacioso, muy cómoda la cama, aire acondicionado, área alrededor es segura y muchos restaurantes y comercios, el cuarto no tiene aislamiento de ruido o \"a prueba de ruido\" como lo indica el hotel, pero aún así es tranquilo.

10/10

Exceptional

25 Apr 2025

FIDEL

One of the best in the area closest to the best restaurants in the Angel Area! I’ll recommend this one 🙂🙂

2/10

Poor

02 Apr 2025

Fernando

Bedbugs on beds, very rude reception, cleaning people, and just the whole staff overall.

Leisure Partner

10/10

Exceptional

22 Mar 2025

Carlos

El Hotel, esta muy bien ubicado para visitar la Ciudad de México, las habitaciones son de buen tamaño, muy limpias, el baño es de buen tamaño y bien equipado, el staff es muy amable, definitivamente, será nuestro hotel para visitar la Ciudad de México

10/10

Exceptional

23 Feb 2025

Richard

It is equivalent of a 3-star hotel in the USA, but it was safe, clean, and spacious. The breakfast was convenient and tasty. The location was great for walkability.

Leisure Partner

10/10

Exceptional

04 Feb 2025

Emmanuel Estrada

10/10

Exceptional

19 Jan 2025

Erin

We love it here! Siempre nos quedamos cuando pasamos por la ciudad y nunca nos falla. Gracias a tod@s, nuestra visita fue todo un éxito!

Leisure Partner

10/10

Exceptional

03 Jan 2025

Alba

This place was perfect! Booked last minute.

Leisure Family

10/10

Exceptional

02 Jan 2025

Elena

The room was big and clean

Leisure Family

10/10

Exceptional

10 Dec 2024

Andrew

Nice hotel. Great staff and location. Near all top bars and reataurants. Breakfast buffet was quite nice.

Leisure Self

2/10

Poor

11 Nov 2024

Glen

The shower was covered with mold. The air conditioning stank. Various terrible repair jobs done to the room. Dirty cover on the bed. They offered another room and the next one was exactly the same. No refund offered.

Still waiting for Expedia to respond to fix this

8/10

Excellent

25 Sep 2024

Alberto

Me hospede por nueve días,es un área que todo está cerca además fácil de transportarte de un lugar a otro ya sea en el autobús o el metro,pero lo que me gustaría destacar es que el último día use el servicio que ellos ofrecen para llevar al aeropuerto cuando pase inspección me percaté que abia olvidado mi celular en el carro 🚗 rápido llame al hotel y me atendieron el y el chico regresó a entregarme mi celular el cual estoy completamente agradecido no pregunte por su nombre pero recuerdo que traía una minivan Toyota creo que gris no estoy seguro 🤔 por favor denle mis más sinceras gracias por su ayuda,definitivamente si regreso a CDMX me gustaría quedarme nuevamente con ustedes 🙏

Business_and_leisure Partner

6/10

Pleasant

10 Sep 2024

Jose

Water in the bathtub is really dirty, it turns in to mud once the water drains. Other than that is good

Leisure Partner

8/10

Excellent

17 Aug 2024

Jesus

Its very convenient and close to main icon places in downtown Mexico City. It was safe and quiet at night for a Sunday.

Leisure Self

10/10

Exceptional

02 Aug 2024

Milos

Nice spot,in a good area for turists.Dont expect high level of accommodation.

Leisure Self

8/10

Excellent

20 Jul 2024

Infusion

Great but a restaurant would be nice

Business_and_leisure Self

2/10

Poor

03 Jul 2024

Luz

Hotel doesn’t offer WiFi in rooms.

Business_and_leisure Family_with_children

4/10

Poor

02 Jul 2024

Gary

Stayed 7 nights. At check in time they said wifi was down but will be up tomorrow. At check out time, seven days later, still was down. In the room was big and small cockroaches, mosquitos. The shower and toilet room had a moldy, musty smell. Sirens were loud all night. There were people camp out on the sidewalk outside the hotel. On last day when I woke up I turned on the tv and was excited to see apps on the screen and thought that finally had internet just to find out that even the regular tv was down too on a rainy day

6/10

Pleasant

28 Jun 2024

Luz

Hotel does not offer wifi in the rooms. the inside of the rooms is not comfortable, kind of disappointed.

Business_and_leisure Family_with_children

10/10

Exceptional

31 May 2024

Mario

Recommended hotel! Clean and convenient.

Business_and_leisure Family

10/10

Exceptional

23 May 2024

Verified traveler

I would stay there again.

10/10

Exceptional

03 May 2024

Fernando

There are a lot of people in the street in front of the hotel

Leisure Partner

10/10

Exceptional

29 Feb 2024

audra

Great place to stay. Safe and a very convenient location.

Business

10/10

Exceptional

27 Feb 2024

Angelica

Gracias , el personal muy amable, el desayno muy rico , solo la habitación si estaba un poco sucia . En general todo bien! Disfrutamos nuestra instancia

Business Family

10/10

Exceptional

12 Feb 2024

Vanessa

Everything was clean when we arrived, everything as well in its place, service and some of the staff were really nice.

Partner

4/10

Poor

07 Jan 2024

Luis

Es muy frustrante q cuando lleges a un lugar en el cual ya tienes una reservación hecha con los servicios q requieres te dicen q ya no está tu reservación disponible no importa q te brinden algo q tu no solicitaste !!!

2/10

Poor

06 Jan 2024

Verified traveler

DON’T BOOK

Horrible booking practices. We arrived and were told our reservation had been cancelled two hours prior due to errors in our booking information but we used the exact same information to book a different hotel. We were told we received an email notice but we didn’t receive anything. I had even called ahead to confirm the booking. The front desk staff was very indifferent and told us the hotel was fully booked. Based on other reviews, this is a common practice they do. Same script too.

Friends_and_family Family

6/10

Pleasant

15 Dec 2023

EMERSON

Muy buena ubicación pero al hotel le urge mejoras

Leisure Self

10/10

Exceptional

06 Sep 2023

Federico

Amazing hotel

2/10

Poor

04 Sep 2023

Verified traveler

Do not recommend

Although the location is good- the street that it’s on feels very unsafe with folks experiencing homelessness and livings in tents. We were advised not to walk at night because violence has risen in this part of town. Additionally,we reserved a crib and they didn’t have it readily available for us on our first night so we ended up having to place the mattress on the floor and had a sleepless night with our 1 year old crying all night. Breakfast only has 4 tables available so people from our group had to wait for a table to be open to be seated. We decided to go to a restaurant near by instead. The rooms also had a moldy smell, lack natural light, and noisy at night. We were a family of 6 with 2 little ones and reserved 3 hotel rooms. Will not be staying here again and do not recommend.

Friends_and_family Family

8/10

Excellent

18 Jun 2023

NELSON

Te dan botellas de agua solo la primera noche sin costo. piscina pequeña pero muy linda. gimnasio con sauna excelente. Ubicación excelente

10/10

Exceptional

06 Jun 2023

Karthik

Nice hotel. Worth the price. Staff are friendly and accommodating.

Business_and_leisure Self

10/10

Exceptional

03 Jun 2023

Cesar

This place is awesome I would definitely recommend to anyone who plans on visiting the city

Business_and_leisure Self

8/10

Excellent

24 Nov 2022

Verified traveler

Decent

Hotel is good but did not offer the Gold Member benefits through Hotels membership. Did not give late check out neither room upgrade.

Overall it was okay.

Business

10/10

Exceptional

23 Nov 2022

AMANDA

Great service, clean and comfortable

The room was clean and comfortable and met my needs
The service at the front desk was great!

Self

4/10

Poor

03 Nov 2022

Todd

This venue is of 2 star quality.
Floors walls bed sheets and shower were unclean.
It is advertised with buffet breakfast and it definitely dose not have this available. Staff were friendly.

Leisure Partner

8/10

Excellent

02 Nov 2022

DEMIAN IVAN GALVEZ

Very convenient location.
Window view from our room not good

Business_and_leisure Family

6/10

Pleasant

19 Oct 2022

adrian

It’s outdated not the 4 star hotel advertised

Leisure Family

10/10

Exceptional

27 Jul 2022

Erin

Always love staying here! It’s at least the 4th time — it’s perfectly situated, clean and well-appointed, in short, a great place to stay while you’re in the city. Highly recommended!

Leisure Partner

10/10

Exceptional

28 Apr 2022

Brendaliz

Location

Business

10/10

Exceptional

09 Apr 2022

Alfredo

Second time in this hotel, definitely it’s the best one. The bed is great, staff is friendly and the area is really quiet

Leisure Partner

8/10

Excellent

14 Mar 2022

DeAnn

Great location, helpful staff. Breakfast was just ok. Room was very comfortable & updated. We would have liked a view.

Leisure Partner

4/10

Poor

03 Mar 2022

sully

Staff was so kind and provided great service I feel terrible leaving a bad review but the location was not at all great. Sunday service was held at their courtyard or hall and i heard a bunch of chanting and yelling. The lights were flickering and did not work well. I was only in there for 20 min before deciding to check out and I had bites on my chest. The photo lighting was definitely edited. Haha

Leisure Family

10/10

Exceptional

14 Feb 2022

Francisco Castro

Excellent place to rest.

10/10

Exceptional

12 Jan 2022

Van

Close to everything

Leisure Partner

10/10

Exceptional

30 Dec 2021

ericka

El personal es muy amable, pregunté por un tour a las pirámides de Teotihuacán y ellos arreglaron todo para mi y mi familia! De igual manera siempre nos tenían un taxi listo. Solo estoy en desacuerdo con el restaurante, dice que es buffet y en realidad no hay nada para buffet, además que no me dejaron poner una silla adicional o una mesa. Por lo que tuvimos que ir a otro lado a desayunar. Entiendo que estamos en pandemia, pero no veo la lógica de sentarnos en mesas separadas ya somos una sola familia y viajamos todos juntos, pero bueno fuera de eso todo estuvo muy bien.

Leisure Family

4/10

Poor

29 Dec 2021

Luis

Van varias ocaciones q pago extra x el uso del sauna q tiene un costo extra y el sauna no trabaja y no se me hace justo haber pagado x un servicio q no sirve van varias veces y nunca me han reembolsado !!!NADA :(

Friends

8/10

Excellent

13 Dec 2021

Alfredo

The location is great and the hotel seems renovated, it’s quiet, bed is great and the shower was AMAZING!! I read some bad reviews about the rooms having no AC or not clean enough but it was not the case for mine. Only concern is the small elevator that makes a lot of noises, other than that great stay

Business Self

10/10

Exceptional

29 Nov 2021

Luis

Todo muy bien muy buen servicio!!el personal muy amable !!

Friends

6/10

Pleasant

25 Nov 2021

James R

The hotel was good in itself in regards to quality, however it was noisy. The walls / door were pretty thin. I could hear people in other rooms and also the slamming of doors and loud talking in the halls in the morning by house cleaning / other guests i presume. Woke me up early every morning. This was the only downside. Don't think I'd stay here again for that reason.

Leisure Self

8/10

Excellent

08 Nov 2021

Andres

Great personal working there and excelent location

Business_and_leisure Family

8/10

Excellent

24 Oct 2021

Julio Rivera

The property was centrally located but away from all the clubs. Very tranquil and safe. Many restaurant and landmarks around.

Leisure Partner

10/10

Exceptional

28 Aug 2021

Ramon

Excelente todo, todo súper.!

Business Partner

10/10

Exceptional

25 Jun 2021

Verified traveler

The stay was very nice and the staff were incredibly kind. The beds were comfortable and the sauna was the cherry on top. We also had the breakfast and it was good. The staff also managed to get us a taxi to take us from the hotel to our next destination. Overall, a great time.

Leisure Family

8/10

Excellent

03 May 2021

luis

Good place to stay

Great size room , good location , just a little maintenance needed but ok for the price , ill stay there again next time in mexico

Friends_and_family Family

10/10

Exceptional

10 Sep 2020

Luis

The staff members are very welcoming!!! And the nice lady who made my check in was very kind. Excellent hotel!

Leisure Friends

4/10

Poor

21 Mar 2020

Verified traveler

We were supposed to be there from 3/15-3/20 of this 2020 year. That is from Sunday all the way to Friday. Well, on Thursday morning they called my room telling me they were closing down the hotel and that they were relocating us to a sister hotel (owned by the same company) and that it was an upgrade at no extra cost. I said ok and immediately went down to the lobby to talk to them. I asked if this was because of the virus, had someone in this hotel tested positive or what? Of course he denied it and said that was not the reason. The reason was that due to very low occupancy, it was too expensive for the hotel to remain open and they were moving us to the other one, but not to worry. That doesn’t sound so convincing. The only thing that have me hope was that no one was there with any masks or anything, none of the employees had any masks. Other than that, the hotel is nice, everything is super nice, except the hardness of the beds. We had a room with a King and a queen bed. They were both super hard (firm). They moved us to Hotel Eurostar Suites Zona Rosa and that was nicer and beds were just right.

Friends_and_family Family

10/10

Exceptional

18 Mar 2020

Verified traveler

Well located, good breakfast and very pleasant door staff.

Leisure Friends

10/10

Exceptional

09 Mar 2020

santos

Good clean rooms, location is close to main road. Facility also offers safe taxis, plus airport shuttles. Staff is friendly and helpful.

Leisure Partner

8/10

Excellent

01 Mar 2020

Verified traveler

The dinning room is too small, so for breakfast you have to wait for a table to be available

Business_and_leisure Partner

6/10

Pleasant

10 Feb 2020

Verified traveler

The lobby is not nice, the entrance is neglected and the internet does not work

Business Self

6/10

Pleasant

04 Feb 2020

Verified traveler

Stayed 8 nights. Twice missed breakfast because there were no available seats in their tiny dining roo. Once missed breakfast because they didn't start serving until 0800 and I had a flight to catch. Room was reasonable. Comfortable bed. Quite a bit of noise, plumbing and other guests. I would give this property three stars, certainly not four.

Leisure Self

10/10

Exceptional

29 Jan 2020

Verified traveler

Excellent service from the staff. Very friendly and willing to help. We spent three nights there and had a terrific experience.

Friends_and_family Family

4/10

Poor

26 Jan 2020

Paul

The staff were not friendly whatsoever!! Not the good customer service and it was very restricted.

Friends_and_family Family

10/10

Exceptional

30 Dec 2019

Javier

It was perfect! The room was really nice and they have tour guides outside of the hotel to take tou wherever you want to go.

Leisure Partner

10/10

Exceptional

04 Dec 2019

Francisco

Nice

Excellent. Clean, Comfortable and the staff is very helpful and friendly.

Friends_and_family Friends

10/10

Exceptional

05 Nov 2019

Joel

Better than expected

Business

8/10

Excellent

29 Oct 2019

Verified traveler

easy stay

convenient location, not too far from a main bus stop to visit key sites around the city
the transfer from the airport with an additional change was also a helpful option to have

Self

6/10

Pleasant

24 Oct 2019

Verified traveler

Great location.
Need to work on the maintenance of the Hotel.

Business_and_leisure Self

8/10

Excellent

11 Oct 2019

Verified traveler

He PAGADO EN DOS ocaciones por un cuarto con sauna y el las dos ocaciones no ha funcionado creo que ha sido el mismo cuarto !!! Siento q no esta bien pagar x un servicio q no está funcionando !!! Las dos veces han ido a checarlo pero a fin de cuentas no funciona !!!!

Friends_and_family Family

10/10

Exceptional

10 Oct 2019

Joel

Try it!

Way better than expectation!

Business

8/10

Excellent

08 Oct 2019

Verified traveler

centrally located to everything around Reforma and the downtown DF area. The front desk staff need some coaching on proper tone when helping guests, every time i asked for something it seemed as if I was bugging them, especially a guy in the mornings. Other than that the hotel is pretty clean and there is air conditioning inside of the room.

Leisure Partner

10/10

Exceptional

17 Sep 2019

Francisco

Good stay

It's a good choice for long stays and the location is perfect, not too far into the Centre of Mexico DF yet close enough for short UBER rides.

Business

6/10

Pleasant

14 Sep 2019

Robert

Was good - no longer

Second and the last time in this hotel -

8/10

Excellent

03 Sep 2019

Scott

Friendly staff

Friends_and_family Friends

10/10

Exceptional

31 May 2019

Verified traveler

Tile floor was beautiful.and shower unigue. Portible ac unit that had to be put out the window to let heat out.

Leisure Self

10/10

Exceptional

14 May 2019

Verified traveler

Very well located, rooms are spacious and clean. The only surprise was that there was no air conditioning.

Leisure Partner

6/10

Pleasant

05 May 2019

Lily Patrik

Just for sleep

Old building, no air conditioner, regular breakfast, triple room (one king bed and one double) and the double bed was very hard, and the good: people is very helpfull and good location

Family

10/10

Exceptional

04 May 2019

Verified traveler

Fueron muy amables desde que llegamos,únicamente me hubiera gistado que contarancon early check in

Leisure Family

10/10

Exceptional

23 Apr 2019

Verified traveler

Location is amazing. Staff are very friendly and helpful. The room is spacious.

Leisure Partner

10/10

Exceptional

01 Apr 2019

Verified traveler

El servicio me parece excelente !!la ubicación muy buena ampliamente lo he recomendado !!!!

Friends_and_family Family

4/10

Poor

20 Mar 2019

Verified traveler

No air condition (AC), and did not sleep well the first night because waking up hot. Fan they had was way too loud. Did not want to stay their the other two nights. They couldn't give me a refund because of the \"system doesn't allow it.\" \"Only works with AMEX\" \"Need special code\" and \" give us your personal bank information to wire the refund\" no thanks. Any excuse. I ended up staying but they moved me to room with quieter fan.

Friends_and_family Family

8/10

Excellent

18 Mar 2019

Verified traveler

It is a nice hotel but could have more amenities and better A/C. It is clean and the people is very nice

Business Self

10/10

Exceptional

26 Feb 2019

Verified traveler

Room was always clean, access to the city and transportation great