Name: City Express By Marriott EBC Reforma
Address: Havre 21, Colonia Juarez, Ciudad De Mexico, 06600, MX

6/10

Pleasant

15 Jul 2026

Robin

Our room was clean upon arrival however, the light in the shower was not working. It’s currently 12:30pm and housekeeping has not been by to clean our room after a long morning of walking the city. No microwave or refrigerator in the room, please make note if this is important to you. Breakfast is included and that’s always a nice touch. Overall, just okay. Not great. Okay.

Friends_and_family Family

10/10

Exceptional

14 Jul 2026

Jorge

Great location, the staff was excellent, and everything was very clean. Everything was perfect. I would definitely stay there again.

Family_with_children

10/10

Exceptional

10 Jul 2026

Lawrence

My brother and I stayed for over 5 days for World Cup festivities. Our first time in CDMX and so being close to the mall, banks, restaurants and shops made everything much easier. The staff could communicate to us in English and understood our limited Spanish. We will be learning more for next time. The hotel is wonderful the only thing being a slow draining shower. Otherwise we would definitely stay here again. Also the breakfast provided was delicious and mostly convenient.

10/10

Exceptional

09 Jul 2026

John

Great location for bars and restaurants. Breakfast could do with more option for European visitors in my opinion.

Friends_and_family Friends

10/10

Exceptional

28 Jun 2026

Pilar

Great

8/10

Excellent

28 Jun 2026

Ramón

The hotel is very well located, the staff is attentive, the room is comfortable, the breakfast is generally good, the only thing they lack, and it is essential for me to choose this hotel again or not, is that they have parking or an agreement with the plaza next door.

Partner

4/10

Poor

20 Jun 2026

Alicia

The beds are not comfortable, the frozen vegetables on eggs are bad. I don’t recommend the food in this hotel.

Partner

2/10

Poor

09 Jun 2026

Sergio david

La ver

10/10

Exceptional

05 Jun 2026

Leticia

Amazing property very accessible to Dining and Entertainment
Recommend this property

Friends_and_family Friends

10/10

Exceptional

05 Jun 2026

Graciela

I live it!!
Very clean
Very lovely people
Very nice!!!

2/10

Poor

04 May 2026

Victor

Do not stay at this hotel. Their rooms are not clean.
Our room smelled like someone had been smoking, and it was very humid. Someone had spilled something red behind the door and it was not cleaned. The floor was very dusty.

We reported this to the front desk. They sent the cleaning manager, who disputed our claim by saying the room smelled fine — it did not.

After a while we received a phone call from the lobby asking us to go upstairs to wait in another room while both rooms (ours and the one upstairs) were being cleaned. It was senseless.
We asked to wait in the lobby and to be moved to a different room. The receptionist resisted but finally agreed to move us to the upstairs room that was being cleaned.
Guess what? The room was only partially cleaned: the bed and bathroom were cleaned, but the floor was dirty and very dusty, especially by the windows. By the way, they use some kind of odor spray in the rooms (the receptionist told me this over the phone).

I would not recommend this hotel at all. Please stay somewhere else.

Partner

10/10

Exceptional

17 Apr 2026

Luz

The locations is perfect, walking distance to restaurants, bars. Great place to stay

Partner

10/10

Exceptional

05 Apr 2026

Armando

Very convenient place

Partner

10/10

Exceptional

04 Apr 2026

Jack

If I ever come back I would stay here again the staff was nice and helpful, the breakfast was really good also the area was in a good location a lot stores and restaurants, 10 min walk to the Angel de la independencia.

Family_with_children

10/10

Exceptional

31 Mar 2026

Gildardo

Breakfast was excellent and was easy to walk around.

Family

6/10

Pleasant

15 Mar 2026

DIRK

My suite was not ready when I arrived and was told it wouldn't be ready for another day, so I was placed in a standard room. I was given a bottle of water and a pack of nuts as an apology. Upon arrival to the standard room, the room didn't have a shower curtain or an iron. So, I wondering do I get some sort of partial credit or refund for not being able to get the room I paid for for an entire day?

Self

10/10

Exceptional

17 Feb 2026

Gina

Pefect

10/10

Exceptional

21 Jan 2026

Daniel

Breakfast was the same every single day

Leisure Family_with_children

10/10

Exceptional

22 Dec 2025

Jose Raul Bonilla

Good location

Leisure Family

4/10

Poor

17 Dec 2025

gerardo

Breakfast below avg. Hotel not remodeled.

Business Self

10/10

Exceptional

28 Oct 2025

Aaron

Clean room and friendly staff

Leisure Partner

10/10

Exceptional

03 Oct 2025

Robin

Nice hotel.

Leisure Self

10/10

Exceptional

25 Jul 2025

Patricia

was a quietly place

Leisure Friends

8/10

Excellent

16 Jul 2025

Mari

Super recomendado iria nuevamente a su hotel

Todo bien el personal super atento,
Las almohadas incomodas y las toallas muy duras no le pones suavisante de ropa se siente como lija en la piel deberian tomarlo en cuenta por lo demas Excelente hotel

Friends_and_family Family

10/10

Exceptional

11 Jul 2025

MARIELA

I chose this hotel because of its location, and it was the best decision ever. Went for Pride. And it was so convenient!! Few steps from where the parade was passing by.
The breakfast buffet was a life saver! Everyone in the staff is helpful and polite.
Didn’t love the mattress nor the pillows but, other than that everything else was great!

Friends_and_family Friends

8/10

Excellent

23 Mar 2025

James

Good breakfast, very friendly staff, great central location

Leisure Partner

10/10

Exceptional

12 Mar 2025

Gildardo

Very accessible to every where.

Leisure Family

8/10

Excellent

12 Mar 2025

Joel P Valdes

Good

Leisure Family

8/10

Excellent

02 Mar 2025

RAMONA

Very nice staff
Close to everything
Good breakfast

Business Friends

10/10

Exceptional

16 Feb 2025

Tom

Basically in the zona rosa so great food and drink in 5 minutes but quiet rooms and great staff. Breakfast was fresh fruit and tast y classic mexican- eggs beans and chilaquiles. We came for great food but never ate out at breakfast.

Leisure Friends

10/10

Exceptional

22 Jan 2025

Luis

None

Leisure Family

10/10

Exceptional

30 Dec 2024

Wing Sze Venus

It is located in excellent and safe location. Only 20min to MEX airport and walkable distance to join all local tour. Friendly staff and breakfast also ok.

Leisure Self

10/10

Exceptional

22 Nov 2024

Jorge J.

Very convenience.

8/10

Excellent

22 Nov 2024

ARACELI

Staff lo mejor del hotel.

Leisure Family

8/10

Excellent

20 Jul 2024

Juan carlos

El desayuno fue el mismo 8 dias, la calidad de las almohadas no es la mejor

Friends_and_family Family

10/10

Exceptional

06 May 2024

Rafael

Limpio, seguro y buena area. El desayuno podia mejorar en opciones.

Business_and_leisure Self

8/10

Excellent

14 Apr 2024

Kai

A good simple option particularly for business travellers. Well-connected for transportation and with a lot of options for food and shopping nearby.

Business Self

10/10

Exceptional

07 Apr 2024

Rubisol

Everybody was attentive, welcoming and nice.

Friends_and_family Family

8/10

Excellent

24 Feb 2024

Eric

Great place to stay in Mexico City

8/10

Excellent

16 Feb 2024

Patrick

Its a small hotel, definitely felt a little cramped in my room but it was good. Wish there was coffee maker in there or something, but they do have room service.

Business Self

10/10

Exceptional

06 Nov 2023

Adriana

I had a good experience

Business_and_leisure Family

6/10

Pleasant

21 Oct 2023

Maribel

When we arrived in our room, no towels were provided, but as soon as we call front desk they delivered them.

Leisure Partner

10/10

Exceptional

26 Sep 2023

Alejo

Great value for money option in Mexico City, excellent location, walking distance from many POI's and next to a Hop-on-hoop-off stop.

Leisure Partner

4/10

Poor

12 Sep 2023

Paulina

No servía el aire acondicionado del cuarto.
La respuesta de la persona en el lobby fue “ah si lo revisamos”.

Business Self

10/10

Exceptional

18 Aug 2023

Jose

Súper recomendado. Cerca del centro de la ciudad

Leisure Family_with_children

8/10

Excellent

31 Jul 2023

Arturo T

Clean Room, Small but served the purpose sleep, shower, etc Location was perfect for the things I wanted to see and do.

4/10

Poor

17 May 2023

Jose Manuel

There were lots of hairs on the bed!...

Business Self

8/10

Excellent

14 May 2023

Edgar

Good service and location

Business Self

10/10

Exceptional

25 Apr 2023

CECILIA

Esta muy bien ubicado este hotel.

Business Partner

2/10

Poor

31 Mar 2023

Manuel

The front desk is very rude they don’t clean the room as expected in any hotel of 3 stars. We have the superior king bed room reserved and they place us in another I try to change my room and the front desk said no that the other room wasn’t available even do I provided all my reservation information we will never stay with them they don’t honor what you pay for the room they place you Wherry they want. Hotel is a poor choice. 😡👎👎👎

Partner

4/10

Poor

13 Mar 2023

Julio

Limpieza de las habitaciones muy deficiente, dos días seguidos de problemas eléctricos, amenidades muy limitadas.

Business Self

6/10

Pleasant

11 Feb 2023

Srikanth

The air conditioner and the internet doesn’t work.

Leisure Family_with_children

8/10

Excellent

27 Jun 2022

Maria

There was not room service available.

Leisure Partner

10/10

Exceptional

16 Jun 2022

Verified traveler

Great location and helpful people at the front desk.
Breakfast needs a little bit of improvement but it’s just ok.

Friends_and_family Family

8/10

Excellent

15 Apr 2022

Verified traveler

Great Location For Little $

Good value. Clean room, nice staff and central location with a mall and many restaurants adjacent. Would definitely come back. They included breakfast which was a plus but no shuttle service to airport.

Friends_and_family Friends

6/10

Pleasant

08 Apr 2022

Ruth Fernanda

Buena ubicación, se escucha todo de los otros cuartos

Leisure Partner

8/10

Excellent

22 Mar 2022

Alejandro

The included buffet breakfast was delicious and staff is always there to help but I had some issues with the keycard, you can hear a lot of noise from outside the rooms and sometimes you can find stains on the bedding

Business_and_leisure Partner

6/10

Pleasant

07 Nov 2021

Elia

The early check in was expensive because of I reserved with hoteles.com

Friends_and_family Friends

10/10

Exceptional

21 Sep 2021

Anudeep

It's located at centre, Breakfast is good and room is clean and well maintained.

Business_and_leisure Self

8/10

Excellent

06 Jul 2021

Verified traveler

The best thing about this hotel is its location. But apart from that, it’s super clean and the staff is very friendly. I would absolutely recommend it.

Friends_and_family Family

10/10

Exceptional

04 Jul 2021

Verified traveler

The location is great, I can move to any place from this location. The personal is very friendly and ready to support you.
The place is clean, and follow the COVID protocols.

Business_and_leisure Partner

6/10

Pleasant

24 Jun 2021

Verified traveler

That it was close to Reforma 222 (mall) area was great. Everything is in distance walking.

Leisure Family

8/10

Excellent

11 Jun 2021

Verified traveler

Hotel en buena ubicación pero el desayuno no es bueno, la limpieza terrible y siempre tenían faltantes y las cosas no funcionaban, definitivamente no lo recomendaría ni volvería a quedarme ahí

Leisure Family

2/10

Poor

04 Jun 2021

Leonardo

Service quality went down

I've stayed there in previous trips and was always happy with the room and service
This time, however, was honestly horrible, don't think I'll be staying there again.
On day 1 of the multi day trip, we were woken up in the middle of the night because the room was hot and I started to hear a water drip. Get up and see my bag and clothing soaked in AC water.
We get moved to another room around 3am.
This room wasn't as nice as the previous but it was late and we needed to sleep. The following 2 days we had no hot water in the shower. Everytime I called to ask they only said \"Yes it's coming\" or \"hold one second\" and then disconnect the call.
Honestly just a bad overall experience.

Partner

10/10

Exceptional

12 Feb 2021

Perla

Ubicacion, precio y servicio

Me gusto mucho este hotel, el servicio es excelente, el desayuno buenisimo todos los dias. Lo unico malo es q se escucha todo de habitacion a habitacion, estaba en el 2o piso hacia la calle se oia todo.

Pero en general muy bien.

Business

8/10

Excellent

26 Nov 2020

Ozzie

Very professional friendly staff, they took covid 19 seriously and they also provided you with a bottle of hand sanitizer

Leisure Friends

10/10

Exceptional

18 Jul 2020

Verified traveler

Nice and clean, muy limpio y agradable el servicio excelente lo recomiendo al 100, grasias por todo 😁😁😁

Friends_and_family Family

8/10

Excellent

11 Jun 2020

Verified traveler

locatioin and coffe in morninbg checked for Covid 19 on guestgs

Leisure Partner

6/10

Pleasant

07 Mar 2020

Rubens

I have had this hotel several times and one thing is decline quality is the breakfasts

Business

10/10

Exceptional

24 Feb 2020

Verified traveler

Excellent location! Directly across from the mall.

Leisure Family

6/10

Pleasant

24 Jan 2020

Verified traveler

Nice people just ok hotel

Was basically forced to stay here on a business trip. People were nice. Rooms were ok but bed was hard as a rock and water pressure was terrible. Free breakfast but not what most gringos are used to. If you just need a bed and a shower I guess it’s fine.

Business

6/10

Pleasant

21 Jan 2020

CL

There were some clear management issues at this property- our keys were de-activated multiple times during our stay, none of our saves worked (we had three rooms as a group) and we had no towels two out of four times. However the room was clean and functional, the location was great, the breakfast was good, and the staff were very friendly and helpful.

Leisure Family

8/10

Excellent

05 Sep 2019

Verified traveler

Great safe location & service, bad breakfast

The Location is amazing- on a quiet street right in the middle of the city and right across the street from the Reforma 222 shopping mall with plenty of food options. VERY safe, and the service was great. Don't hold your breath about the breakfast, though. Basically fruit and cheese- and they get it out when they want. One day we had to leave at 8:30am and they still didn't have any proteins (like eggs) or pastries out yet. And the lady may or may not feel like serving you coffee, which you must tip for and can't get yourself. We ended up having breakfast across the street instead.

Friends_and_family Family

4/10

Poor

26 Aug 2019

Verified traveler

Nothing to do with the hotel!! The reservation was not there!! Need a refund!!

6/10

Pleasant

16 Aug 2019

Verified traveler

FANTASTIC location, lethargic unfocused staff

I've stayed in this hotel in the past and the staff was so friendly, room was spacious and clean. This time, the front desk clerk, Anahi, seemed annoyed her social hour was being disrupted. Then in the middle of my checkin, she stops to listen in to the conversation the other 2 people at the desk were doing. And she kept rolling her eyes, all while I'm standing there, waiting after a long day of travel. Finally I get my room. And the room itself was clean, but the bottom wasn't, there was hair everywhere. By the next day, everything was very clean. At checkout, the process was just as slow. I had to have my car that was taking me to the airport just waiting on me.

10/10

Exceptional

12 Jul 2019

Verified traveler

The restaurant staff was friendly. Great location. Front staff answered questions and assisted with outings.

Leisure Family

10/10

Exceptional

01 Jul 2019

Verified traveler

I like the excellent location, just in Reforma and Zona Rosa, in front of Reforma 222 mall, a good point to get tour busses, shops, food court.

Maybe breakfast could be a little bit better.

The staff very friendly, specially Jorge, the guy who is in charge of transportation.

Friends_and_family Family

4/10

Poor

25 Jun 2019

Verified traveler

The staff is not very friendly, they gave me the room and the air conditioning did not work , the shower is black and it had hairs, it needs cleaning !! The breakfast is poor. Overall I would not recommend this hotel

Leisure Family_with_children

8/10

Excellent

20 Feb 2019

Verified traveler

More bottles of water, for 4 persons 2 little bottles

Leisure Family_with_children

6/10

Pleasant

19 Jan 2019

liliana

Not so good

Provided me the wrong WiFi user and password , did not have the restaurant menu on the room and took almost 1 hr to make a sandwich

8/10

Excellent

12 Jan 2019

Steve

Great price for a good room

The lobby is extremely small, the elevator is tiny, but the room was very nice. Th free breakfast was excellent. It's a two dollar taxi ride to the historic district, the Museum of Anthropology, and good restaurants are within two blocks.

Partner

4/10

Poor

07 Jan 2019

Jose

Liked the location. Disliked the fact that walls are so thin you can hear what people on the other side of the aisle are saying.

Leisure Friends

8/10

Excellent

03 Jan 2019

MARTIN

The only problem with the hotel was that there was no restaurant service on new years eve, On the other hand, the location is excellent. I also stayed at another City Express Hotel, the one near Alameda Central. Great Location also!

10/10

Exceptional

23 Dec 2018

Verified traveler

Excellent hotel

Excellent attention, business location and breakfast included
Everything is clean and security on entrance

10/10

Exceptional

23 Dec 2018

Luis Ismael

The hotel is excellent and the best is the location...

Family

4/10

Poor

26 Nov 2018

Verified traveler

reception desk was so tight

10/10

Exceptional

11 Sep 2018

Mr Neil j

Great Hotel in central location

Good value hotel in a great location - very central to everything in CDMX. Metro is close by. The room is a good size and very quiet.Breakfast is very good.

Partner

6/10

Pleasant

28 Dec 2017

Robert

Nice hotel @ good location

Good (not excellent) complimentary breakfast buffet.
Pleasant and (not excellent) staff
Satisfactory room.
Insufficient gym
Across street from large mall with a Sanborns and a very nice gym

2/10

Poor

05 Nov 2017

Verified traveler

Does not have required necessities like a closet.

We were dissapointed terribly.
Breakfast was awful.
Room too small.
Simple things like a closet are lacking.
Would never stay there again.
Thank you.

8/10

Excellent

04 Nov 2017

joe

Nice hotel in zona rosa

Clean, great service, minimalistic breakfast. Polite staff and they speak English

8/10

Excellent

02 Nov 2017

Alejandro

Good hotel for a leasure trip: Perfect location.

This Hotel has a very good location, the breakfast was very good and the employees were very kind. But the internet is really slow not even 1MB. For me the parking lot is very important and this hotel doesn't have one.

Partner

10/10

Exceptional

27 Oct 2017

Breanne

Location

Great location!!! The hotel was in a wonderful area. Very safe. Close to everything we needed

10/10

Exceptional

23 Oct 2017

Roger

Great Location close to Shopping center and Right on Ave. Reforma close to Angel Plaza
Clean and confortable many restaurants around

Family

6/10

Pleasant

21 Sep 2017

Verified traveler

Nice space to work inside the room. Nice beds. Not so good breakfast. If your are for business and need a place to focus, this could be a fast option. Awesome location in front Reforma 222 Mall.

6/10

Pleasant

04 Aug 2017

Robert

Nice hotel in convenient location for tourists

Not enough staff spoke English.
Water from bathroom sink faucet was quite weak.
Doorman Luis was very nice.
Restaurant staff was good, but some days no one on duty spoke English
Noise (incl. conversations) came through walls from adjacent rooms.

8/10

Excellent

19 May 2017

Jorge

Great price

It is a great hotel to stay at for the price and location. However this time there was street construction all around the area not hotel's fault. However A.C. did not work. Windows don't open and every time we came back room was extremely stuffy. They tried fixing it twice to no avail. Other than that staff is very friendly and helpful.

Partner

10/10

Exceptional

14 Nov 2016

Esmeralda

I loved It!

I had a great experience staying at City Express Reforma. The staff was friendly, the room super clean, easy to get around.
I will definitely stay again in the future.

6/10

Pleasant

07 Nov 2016

KARINA MATERON

Very good location

If you want a good location without matter the hotel condition, this is for you

8/10

Excellent

11 Oct 2016

Carlitos

Nice hotel close to the shopping mall

Location was great. It is very close to the Shopping Mall and Angel of Independence monument. It's not far from Insurgente Metro station and it's only couple blocks away from that pedestrian street full of restaurants.

8/10

Excellent

11 Aug 2016

Verified traveler

Very good location with plenty of resraurants around. Staff was very nice.