Name: Segovia Regency
Address: Av Chapultepec 328, Ciudad De Mexico, 06700, MX

6/10

Pleasant

21 Jul 2026

John

Poor internet, comes and goes could not even bother to connect my tablet. Very Annoyed.

Partner

6/10

Pleasant

20 Jul 2026

Kirk

Leaks in plumbing. Broken tv remote. The room was very hot and there was no air flow. The beds are hard, and it made it very difficult to sleep.

Partner

10/10

Exceptional

19 Jul 2026

Prithhib

Great location

8/10

Excellent

16 Jul 2026

Lesvia

good

Friends

8/10

Excellent

15 Jul 2026

MR T J

A somewhat tired no-frills hotel, but very affordable and in an excellent location. No complaints at all, it suited my purposes completely and would I stay again? Absolutely.

Friends_and_family Friends

4/10

Poor

13 Jul 2026

Maria

They don't include water like other hotels with the same price. There's no fan in the room. The lock for the safe box didn't work, so I had to carry my passport with me all the time, something one shouldn't do, even at home. The location is ok, but you have to walk a few blocks to find cafes or restaurants. From Segovia, I went to another hotel that has a bookstore and 3 cafes in the same block, and is only two blocks from owner run artisan clothing. I won't stay at Segovia again. By the way, the night staff hardly looks up when you walk in and out.

Self

8/10

Excellent

30 Jun 2026

Ravshan

O

Family

2/10

Poor

26 Jun 2026

Fatene

The room was not the one I booked and paid for. I even showed Manuel the photos of the room from the hotel’s own listing, but he still refused to provide it. Instead, he repeatedly said it was “hotel policy” and “subject to availability.” If that’s the case, why was I charged for that specific room?

When I asked to speak with the manager, he simply replied, “I am the manager,” leaving me with no way to escalate the issue.

I wasted more than two hours trying to resolve this matter with hotels.com customer service..

Also the room had only one electrical outlet, and Manuel was unhelpful, unprofessional, and unable to resolve even basic issues. His poor communication made an already frustrating experience much worse.

Self

2/10

Poor

26 Jun 2026

Fatene

The hotel’s location is excellent, but unfortunately that’s the only positive aspect of this property. They refused to provide the room that was advertised and that I had already paid for, unless I paid an additional fee of 1000 pesos The check-in process was chaotic and unprofessional.The receptionist, Manuel, was unable to resolve basic issues and communication was very difficult due to his poor English skills. Overall, this is one of the worst hotel check ins experiences I have ever had

The room and bathroom were dirty, and there was black hair everywhere. The safe did not even have a lock..and also although the hotel has “No Smoking” signs everywhere, the smell of marijuana in the hallways and outside the rooms was overwhelming.

Lastly, there are no security cameras in the hallways, which is very concerning. If your belongings are stolen or an incident occurs, there appears to be no video surveillance to help identify what happened or who was responsible.

Self

10/10

Exceptional

24 Jun 2026

Lizeth

My niece was in a wheelchair, and the staff was nice and helpful with her. THANK YOU!

Partner

8/10

Excellent

19 Jun 2026

Shaun

Excellent location, solid budget option.

Friends_and_family Family

8/10

Excellent

18 Jun 2026

Mohammad Hadi

A good budget hotel to stay in that does the job!

The location is great and the hotel staff are helpful. Also the restaurant is decent if you're tired of eating tacos everyday outside.

Rooms are dated and are with very limited amenities; no fridge!

10/10

Exceptional

14 Jun 2026

Stormy

This a great hotel, would definitely stay again! The staff were all very friendly and helpful. Rooms were spacious and clean. No complaints

Partner

6/10

Pleasant

12 Jun 2026

Miguel

Property location is excelent close to \"Angel de la Independencia'. But it's old hotel and clean isn't good bad smell. You get what your pay it's ok if plan save budget

Self

6/10

Pleasant

10 Jun 2026

Russel

Clean room, good location. A little noisy at night. No workable room safe. A reasonable value.

Self

8/10

Excellent

08 Jun 2026

Juan Carlos

Room was clean and functional. Its walking distance from the night life and tons of eateries . 3min walk to the bus station made transit easy. Older hotel but it was kept up .

Self

4/10

Poor

08 Jun 2026

Mario ariel

The hotel’s location is its main advantage, as it is situated in a great area of the city, close to Zona Rosa. However, my overall experience was disappointing.

The rooms do not have air conditioning or even a fan, which can make the stay quite uncomfortable, especially during warmer months. In addition, the mattress in my room was in very poor condition, with a hard ridge running down the middle and noticeable sagging on both sides, which caused significant discomfort and back pain.

I also had a frustrating experience with the staff when I requested a room change. The morning-shift receptionist told me that room changes could only be arranged after 5:00 p.m. and instructed me to speak with the evening staff. When I did so after 5:00 p.m., the evening-shift receptionist told me that room changes had to be requested before 1:00 p.m. through the morning staff. As a result, I was never able to change rooms and had to endure the uncomfortable mattress for the duration of my stay.

I would only recommend this hotel as a budget-friendly option near Zona Rosa and primarily for winter travel, when the lack of air conditioning is less of an issue.

Partner

10/10

Exceptional

04 Jun 2026

Roberto

El lugar esta en una area muy tranquila los enpleados del lugar muy amables regresaria a ese lugar lo recomiendo

Self

8/10

Excellent

31 May 2026

Esteban

It was a great place to stay , however , the bed was super hard . They should get better beds .

Self

2/10

Poor

21 May 2026

Ruben

It so poor maintenance on the building...no A/C etc

Partner

6/10

Pleasant

18 May 2026

Jose Eduardo

Lo único es que no tenía clima , todo lo demás perfecto

Self

8/10

Excellent

11 May 2026

John

Is a good budget hotel in a very convenient location. Room was clean and neat. Everything worked as intended. That said…no AC. There is a vent in the ceiling for cooling that you can open but it isn’t always on and you’ve no direct control. Plugs are few and well worn…making it often difficult for things to stay plugged in. Is popular with travel groups and people will be knocking on doors early in the morning to see if others are ready. Restaurant ok but certainly better choices nearby. Will stay again for price and location.

Self

4/10

Poor

10 May 2026

Juan

Es un hotel muy viejo y descuidado. Podrían mejorar mucho en sus instalaciones.

Partner

8/10

Excellent

02 May 2026

Amaury De jesus Capellan

Muy buena ubicación, trato amable.

Self

10/10

Exceptional

22 Apr 2026

Gabriela

Perfect costumer service, employees are very nice. I highly recommend staying here based on their location.

Leisure Family

10/10

Exceptional

21 Apr 2026

Bernabe

Friendly , clean and near all stores and transportation

Family

10/10

Exceptional

15 Apr 2026

Nestor

Clean room, good staff.

8/10

Excellent

14 Apr 2026

Francisco

Very convenient location next to Zona Rosa y Roma Norte. Cant be that for the price. Not visitors allowed is too controlling a policy

6/10

Pleasant

09 Apr 2026

MARCO

The Hotel is placed in a nice area and the surroundings are good to walk around. The rate was cheap and the rooms too, so you get what you paid for. Weird thing, there was no electrical outlets around the bed so I had to buy an extension cord for my wife's CPAP machine and to charge phones.

Partner

10/10

Exceptional

02 Apr 2026

Aldwin Jared

I arrive at the hotel at around 10am. They allowed me to check in early, which was great. I did not find any major issues. Although the shower heads could have been better. Other than that it was really great experience. The hotel was almost always close to everything. Great location

8/10

Excellent

01 Apr 2026

Samara

-

Friends

6/10

Pleasant

23 Mar 2026

jorge

Es un hotel de los años 60’s o 70’s que lo mantienen bien y limpio ; su cama y almohada no son de mi gusto; para una noche por su ubicación cerca del metro insurgentes y zona rosa está bien.

Self

8/10

Excellent

22 Mar 2026

edward

Good location near Metro, clean, safe, mostly friendly staff, good value.

Self

10/10

Exceptional

15 Mar 2026

Kim Edward

Handy to metro station, shops and restaurants, night life

Partner

10/10

Exceptional

12 Mar 2026

Paola Crystal

Clean

Self

2/10

Poor

28 Feb 2026

Chao

Considering the price and location, I was initially willing to overlook minor issues. However, this experience raised serious safety concerns that I feel obligated to share.

When I woke up in the morning, I noticed that the security latch on my door was in a different position from how I had left it. After checking carefully, it appeared that the door lock had been opened. I am certain that I locked the door the night before. Even if I hadn’t (which I did), I would never leave the security latch in that position — I always secure it flat.

To double-check, I recreated the situation myself. After locking the latch securely and attempting to open the door from inside, I closed it again. The latch ended up in the exact same position as I found it in the morning.

I reported this to the front desk and asked about reviewing the security footage. I was told that there was no footage available, and then that only the manager could access it. I was informed the manager would not be available until the next day, after my check-out.

What concerns me most is the lack of clear communication and urgency regarding a potential safety issue. For this price and area, the hotel may seem like a reasonable option, but I strongly encourage future guests to ensure their security latch is properly engaged and to remain cautious.

Self

10/10

Exceptional

22 Feb 2026

Kim Edward

For the price this is a very good hotel, well maintained and a handy location near subway and buses.

Partner

10/10

Exceptional

17 Feb 2026

Arturo

Good price quality relation

8/10

Excellent

15 Feb 2026

Liora

Very clean rooms. Close to center.
I asked for a quiet room, and i got it .
Check in is a bit slow.
They can use some art on the bare walls

Leisure Self

8/10

Excellent

14 Feb 2026

Fabio

Room well appointed although old fashioned. Everything functional and staff very helpful.
Price did not include breakfast, staff at the restaurant not very kind

Business Self

4/10

Poor

09 Feb 2026

Peter

It was cheap which is good but the furnishings were really bad and it smelled terrible.

8/10

Excellent

07 Feb 2026

Robert

Great location and very friendly staff

4/10

Poor

06 Feb 2026

William

room on noisy street
staff not very helpful
elevator dropped a few feet and left us couple feet from floor after forcing doors open.

Friends_and_family Family

6/10

Pleasant

29 Jan 2026

sergio

Check in receptionist was rude.
Room as expected,needs renovation but not bad for price.
Hotel location very centric.

10/10

Exceptional

18 Jan 2026

Lorena

Great location, close to everything I need.

Business_and_leisure Partner

2/10

Poor

16 Jan 2026

Peter

Este hotel es una posilga total. El cuarto no es seguro: los enchufes hacen corto circuito, la ventana está rota y no cierra, entra el frío y todo el ruido de la noche. El baño es asqueroso, las camas y toallas están sucias, la alfombra manchada y las luces viejas y polvosas. Nada se parece a las fotos. El hotel está viejo, sucio y el servicio es horrible. No vengan a este lugar, es una muy mala experiencia garantizada.

Leisure Family

10/10

Exceptional

13 Jan 2026

Jose

Great location, close to everything you need.

Business_and_leisure Partner

10/10

Exceptional

11 Jan 2026

James

great stay, awesome location, friendly staff

Leisure Partner

10/10

Exceptional

08 Jan 2026

Herlindo

Close to zona rosa, so that'sawesome

Leisure Self

4/10

Poor

05 Jan 2026

John Richard

An odor in the room

Partner

6/10

Pleasant

03 Jan 2026

Melvin

Just ok for price. Old rooms... sheets need tk be changed... noicy rooms in floor 1 2 and 3... uoi get what you pay

Leisure Family

10/10

Exceptional

30 Dec 2025

Adan

the room was clean, the amenities were on point, but the street facing room was loud, windows do not mute outside noise.

Leisure Family

8/10

Excellent

29 Dec 2025

Merrill

Clean room, location, quiet staff is better, price

10/10

Exceptional

26 Dec 2025

russell

spacious room
very central

Self

10/10

Exceptional

25 Dec 2025

Jason

Great

10/10

Exceptional

15 Dec 2025

Erick

Great place, kind staff and great location!

Leisure Friends

8/10

Excellent

06 Dec 2025

REMBERTO

En general fue muy buena experiencia. Si tienen que mejorar en el sistema de WiFi que es muy malo y estaban pintando las áreas comunes y el olor era insoportable.
Muy limpio, todo en orden, toallas nuevas a diario y la chica de servicio siempre muy amable y dispuesta a ayudar.

Leisure Partner

2/10

Poor

06 Dec 2025

Jonathan

Location was good, but bed smelled and room was dirty. Left after 1 night

8/10

Excellent

30 Nov 2025

Favio

Clean and friendly staff.
WiFi was working intermittently, not happy

Leisure Friends

10/10

Exceptional

24 Nov 2025

Ann Theresa

The hotel was very clean, the food in the restaurant tasty, and the staff were polite and helpful! I enjoyed my week here and will return next year!

Leisure

8/10

Excellent

22 Nov 2025

Kathleen

Excellent location, short walk to Insurgentes metro and all sorts of bars, restaurants, nightlife. Between the hotel & Insurgentes is an amazing cafe pickup window - no seating but strong coffee and some pastry/sandwich options.
This is a no-frills stay, not even a mini fridge or microwave (my fault for not checking). We found the bed a bit small, if you are sizeable, consider a room with 2 beds. The shower had excellent pressure and was plenty hot. There's a lot of traffic noise if you're facing the main road - the windows have slats at the top that open for circulation that don't block out the noise.

The person who checked us in failed to give us the WiFi password (as foreigners we didn't have cell service) and didn't explain the room safe/lockbox that you have to put 500 peso deposit to get a special lock and key. Not a big deal but it was confusing if no one explains how it works - we should have used Google Translate to communicate.

The overall feel is a very dated hotel, the carpet is long past due for a change. It's clean and a safe location, good if you intend to explore the city but not the best choice if you plan to spend a lot of time in the room.

Partner

4/10

Poor

19 Nov 2025

Aldo

staff

10/10

Exceptional

12 Nov 2025

JAIR

Everything was nice and clean

Leisure Family

10/10

Exceptional

09 Nov 2025

Rene

Great food and service

Leisure Friends

10/10

Exceptional

27 Oct 2025

Humberto

Firm beds and some rooms to noise

Leisure Family

10/10

Exceptional

25 Oct 2025

Lucas

Good place to stay

6/10

Pleasant

16 Oct 2025

Miguel

An old hotel, worn beds and mattresses!! No ac.

Friends_and_family Friends

10/10

Exceptional

04 Oct 2025

Carlos L

Morning receptionist was amazing, she let me check in a little before check in time. Afternoon guy was more than happy let me stay in same room when I had to extend unexpectedly one more night. Check in process is quick and fast.

Hotel is safe, quiet, nice friendly bellmen, near subway, bars and restaurants. Right in middle of 2 great areas you can walk to. It is bit older hotel, no frills, but great if you just need a place to stay.

Business

10/10

Exceptional

27 Sep 2025

Angelica Patricia

Good

Leisure

6/10

Pleasant

27 Sep 2025

Eduardo

It was okay. The hotel is located near Colonia Roma Norte and Angel de La independencia. It is a couple of blocks from Reforma and you can take the bus to chalputepec.

Leisure Family

6/10

Pleasant

23 Sep 2025

Tianhao

Location is great, but the hotel itself leaves some room for improvement. The bathroom door of my room cannot be closed because the door is slightly bigger than the door frame. One of the two elevators have problems with the sixth floor button. Staff are friendly and helpful, but the hardware is a little lacking.

Self

8/10

Excellent

22 Sep 2025

Merrill

Great location and within a few blocks choice of places to eat. The price was fair and I will return. Plenty of hot water and internet was stable.
Easy Uber ride to TAPO.

Leisure Self

4/10

Poor

22 Sep 2025

jesse

Upon opening the door to our room, there was a very strong awful odor. The room looked run down, and the bed was hard with old bedding.
The shower had hairs on the walls and the toilet had plumbing issues.
Do not be fooled by the photos that are advertised.

8/10

Excellent

21 Sep 2025

Juan

Good place to stay. I have stayed here many times. The only suggestion is to add the number of power outlets. In today's world, we are constantly using our devices, the rooms need power outlets next or near night stands. This trip I had to find a hardware store to buy an extension cord.

Business_and_leisure Self

4/10

Poor

21 Sep 2025

Monica

Service was great.
Unfortunately my room stunk like pee and dirty feet. Some nights were noisy.
Maid services were not the best as I found black hairs on my bed sheets and bathroom was not clean thoroughly found old hairs 😥 . Front desk was excellent as the restaurant

Leisure Self

10/10

Exceptional

18 Sep 2025

Juan

The staff was very friendly and the room was very clean. The property was next to subway, bus stations as well as restaurants.

Leisure Self

10/10

Exceptional

09 Sep 2025

Nestor

Everything was ok

Leisure Self

10/10

Exceptional

08 Sep 2025

Roberto

All good

Business_and_leisure Partner

8/10

Excellent

11 Aug 2025

Merrill

Great location, sidewalk in need of repair, great hot shower, internet stable. The view out of my window was of rooftop ventilation vent. Inside view to top it off. Not very pretty! I guess for the price ok, but next time I’ll request a better view from the window.

Leisure Self

6/10

Pleasant

27 Jul 2025

Alex

I have stayed in the property several years ago, I like the location but the property with reason has aged and management has kept the property like back in the 80's, didn't feel the staff really approachable and felt like they were doing me a favour to dine and use the hotel services

Leisure Self

10/10

Exceptional

24 Jul 2025

Natalia

Excellent

10/10

Exceptional

12 Jul 2025

Miguel

Todo esta cerca del hotel como atracciones turísticas y sus desayunos deliciosos y a buen precio

Leisure Family

10/10

Exceptional

12 Jul 2025

Miguel

Cerca de las atracciones turísticas

Leisure Partner

6/10

Pleasant

30 Jun 2025

Ricardo

Habia un olor horrible a marihuana en el 5to piso donde me hospedé, habia algunos huespedes que se la pasaron fumando y el humo entraba a mi habitacion, fue desagradable porque viajé con una menor de edad

2/10

Poor

24 Jun 2025

yesenia

Bad experience. We found bedbugs. My mom was bitten. And the workers only told my mom that they can change the sheets for her!! No help at all! And i didn’t even get reimbursed for what I pay!

8/10

Excellent

15 Jun 2025

John

Very convenient location to Zona Rosa, Roma Norte and the Reforma. Very walkable. Safe at night. Room was clean and everything worked. That said shower drain was quite slow; shower pan quickly filled up…not a big bother. No plugs by the bed so I couldn’t use my cpap machine. My extension cord wasn’t long enough. Had to charge phone and watch at desk away from bed. Always seemed slow at that plug. Found bathroom plug to work much better speedwise and charging unit wouldn’t overheat like at desk. Hard to adjust temp without a fan or room specific AC. Was hot during the day. If I opened window…lost some privacy. At one point a little girl staying in the room across the central open space was waving at me and I could see a parent walking behind her. If I closed the curtain I lost any ventilation. At night they sometimes ran a central AC. If window open at night…party/bar noise can be noticeable. Cleaning staff was nice; desk clerks often seemed bothered if I had a question or required assistance. My door key had to be re-programmed twice. I stayed longer in CDMX but did change hotels. Although I gave a 4 overall, doubt I will return if other options exist.

Leisure Self

2/10

Poor

09 Jun 2025

James

Don’t plan on getting any sleep here

The pillows have the feel of a sack of potatoes, the mattress has the comfort of a slab of rock with springs, & all the bedding is polyester. Even with the windows closed it’s too loud to sleep. Windows must be left open because the air con doesn’t come on until 1 am. There are only two electrical outlets & the bathroom light switch prevents any plug larger than a standard one from maintaining contact with the outlet. The WiFi is intermittent & when functioning I couldn’t stream music, much less video. The room safe had the lock mechanism removed. I politely asked the restaurant staff for utensils (to eat the fruit I purchased) and they gave me plastic ones! The staff isn’t friendly and isn’t bilingual. In short, don’t trust the amenities the Segovia claims to have. I would not recommend staying there and I certainly will never return.

Self

10/10

Exceptional

28 May 2025

Emma

Everything was excellent. Exelent atention. Excellent people., Excellent foid at the restaurant.

Business_and_leisure Self

10/10

Exceptional

25 May 2025

Denise

Great price for a great hotel. Safe and clean. Great staff.

Leisure Partner

6/10

Pleasant

20 May 2025

Ethan

No A/C, clean and friendly staff

Leisure Self

10/10

Exceptional

18 May 2025

Holiday

The hotel is surprisingly nice for the price. The location is excellent. Close to the Zona Rosa and North Roma, which is a better neighborhood than the Zona Rosa now. Also the Metro is right there for a more efficient transportation system than anything on the surface, although jammed during rush hours.

Leisure Family

10/10

Exceptional

12 May 2025

Juan

Very good location, safe, quiet, a lot of dining optios

Leisure Partner

10/10

Exceptional

10 May 2025

Anika

Excellent location, especially for the price. The hotel is a bit dated but is clean. Would stay again given great value for money