Name: Innside Mexico Roma Norte
Address: Av. Insurgentes 253 Col. Roma Norte, Mexico City, 6700, MX

8/10

Excellent

17 Jul 2026

Julian

Great hotel with excellent and helpful staff. When we stayed it’s still being finished. Riff terrace to be completed and lots of issues with the lift and internet. But it will be great when those things are finally fixed.

Friends_and_family Friends

10/10

Exceptional

13 Jul 2026

Vikram

Amazing; would stay again

2/10

Poor

12 Jul 2026

Juan

The hotel room smelled awful the smell was coming from the shower drain. All the water was spilling out of the shower as well it was very badly built. The elevator did not work our first night there we were on the 6th floor. The floor was dusty and not mopped. They told us breakfast was on them but there was no such thing only coffee and bread.

Partner

10/10

Exceptional

07 Jul 2026

Rowena

Incredible location, high quality & super friendly staff who really went above & beyond to make our stay memorable. Thank you so much!! We’ll be back!!

Business

10/10

Exceptional

06 Jul 2026

Beth

Great location, friendly & professional staff!!

Family_with_children

10/10

Exceptional

06 Jul 2026

Andrew

Great location. Right on red line that runs along ave. Insurgentes. Biblioteca vasconselos a few stops away. Angel, insurgentes, parque México all 15 mins walks. Hotel was clean and staff helpful

10/10

Exceptional

20 Jun 2026

Marisol

Upon arrival we were greeted by the INSIDE staff and that set the tone for how excellent their service would be our entire stay. From the receptionist to the house keeper to the remolding staff they all went out of their way to treat us with amazing service.

Special thank you for Laura for giving us great recommendations, can’t wait to see how much better the hotel will be when the remodel is completed.

Next time we’re in Mexico City we will definitely be staying here again.

Family

10/10

Exceptional

14 Jun 2026

Ayesha

Great place to stay! Staff was very helpful .

Friends_and_family Family

8/10

Excellent

02 Jun 2026

Dhario

Great location in Roma Norte. However, the hotel was under renovation so there was a lot of construction, even at the entrance. They claimed it was only 9-5 but it definitely went on longer than that. There was also only one elevator so I had to wait longer than usual just to go up and down to the lobby.

It's also on a bustling street, so traffic can be noisy.

Friends_and_family Friends

10/10

Exceptional

29 May 2026

Guadalupe

Everything was wonderful! The hotel was a good center location. When the Cruz Azul won, we had a front row seat to celebrations that took place on Av. Insurgentes.
Julio and Alberto were very helpful with a medical emergency. A person in our group requested an ambulance and they went above and beyond to help her and us. We are very appreciative of the entire group that was there during our 6 day stay.

Family

10/10

Exceptional

25 May 2026

Hugo

Almost perfect stay. Only thing missing was a window screen for the balcony.

Friends

4/10

Poor

23 May 2026

Julio

At the time of booking the gym was closed due to remodeling but what really sucked was that they NEVER returned our deposit!! Called multiple times and gave me the run around! I should have read the reviews first because once I did I seen that this hotel is known for keeping the deposit!! Only good thing about this hotel is the location. It’s too bad that bad people work at this hotel, because it does have potential to be great.

Family

6/10

Pleasant

21 May 2026

Seth

Under construction but still very nice. Staff was very helpful, friendly and informative.

Partner

4/10

Poor

17 May 2026

Angelica

Was not told prior to arrival the hotel is under construction. Which would generally be ok until I noticed things in the room were half done. I booked the rooms and my two other friends had great rooms on the 8th floor. Large bathrooms and views.
I was put on the 6th floor. Plaster coming off the bathroom ceiling and construction marks as if they're still planning to work on it.
The bathroom floor would be completely flood during a shower. Having to use multiple towels.
The property is in a great location, walkable to everything.

Friends_and_family Friends

6/10

Pleasant

13 May 2026

Yining

the air condition is effective

Family

10/10

Exceptional

12 May 2026

Zachrey

Perfect location, very friendly staff, clean comfortable rooms

Friends

6/10

Pleasant

08 May 2026

Annick

The hotel is under renovation.
In addition, the windows are not soundproof.
The hotel is extremely well located in Roma Norte.
The staff is helpful and friendly.

Friends

10/10

Exceptional

07 May 2026

Ediniery

Buen hotel, buena ubicación, cómodo, limpio, excelente servicio.

Friends

10/10

Exceptional

06 May 2026

seann

Great Location! Full disclosure- it is located at a 24/7 busy intersection but that's what Mexico City is all about. And you are staying right in the heart of it. I miss it already

Self

10/10

Exceptional

29 Apr 2026

Sumira

amazing staff

10/10

Exceptional

29 Apr 2026

Catherine

Rooms are super clean, air conditioning works great, incredibly friendly staff, rooms are very large.

Friends

10/10

Exceptional

28 Apr 2026

Bruno

Friendly staff, great rooms and great location.

Self

10/10

Exceptional

26 Apr 2026

Kenneth

Friendly and helpful staff

Self

10/10

Exceptional

26 Apr 2026

Nancy

The hotel was clean and the staff very helpful. The room had a full sized refrigerator, a coffee maker, cook top and microwave plus a full set of dishes.
One thing to note is that it is located on a very busy street and intersection so the traffic noise is very loud at times.

Partner

10/10

Exceptional

25 Apr 2026

Marbella

Ame ame ame ! El lugar es súper lindo y me encantó el sitio donde está muy práctico por qué tienes TODO al rededor! Coman los tacos del puesto de la esquina!! Riquísimo

10/10

Exceptional

24 Apr 2026

Ruthven

Safe clean friendly staff

Business

10/10

Exceptional

23 Apr 2026

Alberto

Great location

4/10

Poor

22 Apr 2026

Kristen

Room was a good size, staff at front desk were a bit rude. I informed the staff about the shower in my room leaking water causing the bathroom floor to flood every time it turned on. We weren’t offered to change rooms but were given towels to put on the floor. Construction was being done the whole time during our stay and was very noisy. Other than that, the place was very clean & located near lots of shops and restaurants!

Friends

10/10

Exceptional

20 Apr 2026

Janette

Air conditioning was great room was nice. Room service was amazing. The staff were all super friendly 10/10 I would definitely recommend staying here I was super close to a lot of restaurants el OXXO was right at the corner very safe area lots of walkable restaurants and coffee shops.

Family

10/10

Exceptional

18 Apr 2026

Acxel

El lugar está en una zona de muchos restaurantes y lugares para comer, también está en una zona donde se puede caminar a cualquier hora del día. El personal muy amable y atento, las instalaciones me gustaron mucho, aunque los pasillos en los pisos estaban muy calientes. Definitivamente volveré a quedarme ahí cuando regrese a la Ciudad de México.

8/10

Excellent

18 Apr 2026

Steven

I thought it was an excellent value . Really well located, but not in the super touristy area of Reforma. Nice spacious room and bath, very well appointed. A little noisy from the outside, but that is the area it’s in. All in all, if you want to be near everything and not in some American oriented hotel, this is an excellent choice.

Self

8/10

Excellent

17 Apr 2026

William

Hotel was in a really great area with close access to the Metrobus and a short walk away from the Insurgentes Metro station. Lots of fun things and restaurants nearby. The staff was super friendly and helpful, and were willing to indulge my terrible Spanish. The gym was lackluster, but ultimately useful. My only real complaint was the bird droppings and feathers all over the balcony that made it not worth spending a lot of time out there; but hey, that’s outside, where birds live. It seems like a weird thing to complain about. We did try to flip the outside seat cushions to use for seating, only to find more bird droppings on the other side, though. All in all, I’d definitely come back.

Partner

4/10

Poor

14 Apr 2026

Frances

Bad sewer smell the entire stay.

2/10

Poor

13 Apr 2026

Belkys

While some folks would consider this place nice it is not for my standards…mediocre at best a cheap hotel..The place is masked by touches here and there i checked in and out within 5 minutes. The so called room with a standard room faces the window and is just not pleasant and not big enough for 2. The staff tried upgrading to another room and it was not any better. For this price you can get an Airbnb in much better and decent conditions

Partner

10/10

Exceptional

11 Apr 2026

Marshall

Great place to stay

10/10

Exceptional

08 Apr 2026

Tatiana

Great stay, perfect location

2/10

Poor

07 Apr 2026

Clinton

4th floor smelled of sewage as if they had a backup on that floor recently.
Rooms toilet didn’t flush hardly at all
The compressor for a/c unit which is mounted directly about the bed would come on every 90 seconds a was quite annoying.

A service worker barged into our replacement room to fix the a/c while both me and Ms were clothless in bed and the sink in our new room leaked.

The hotel did comp us our 2 night stay due to the issues which was quite good of them.

The staff members were polite and helpful aside
from the service man barging in without knocking.

The issues sucked but they didn’t hesitate to comp us which was nice.

8/10

Excellent

07 Apr 2026

Horacio Ernesto

The property is in a very convenient location. Room was spacious and clean. The staff very helpful. The only problem was the noise from the busy intersection.

Partner

10/10

Exceptional

06 Apr 2026

Jon Victor

This was an excellent hotel! Very clean, quiet, great/safe location, pleasant staff! Would definitely stay here again.

Partner

8/10

Excellent

06 Apr 2026

Crystal

Gym was adequately equipped. Location is good with many amenities within walking distance. Room is clean and spacious. Staff were friendly and helpful

Family_with_children

10/10

Exceptional

04 Apr 2026

Lily

The room seemed clean but my husband told me he had found some hairs on his bed sheets. The location was excellent, very close to a lot of attractions. The price was reasonable for what we got. The staff was amazing, very helpful. Would definitely stay there again.

Family_with_children

10/10

Exceptional

03 Apr 2026

Hugo

In a greatly accessible part of town across the street from the metro, restaurants and street food. Room was modern and super clean. Very quiet at night with amazing views. We chose the smaller bed which is the only change I would make next time; still very comfortable.

Family

8/10

Excellent

31 Mar 2026

Daniela

The rooms are spacious, the amenities great, staff very polite and attentive.

Yet very noisy even though we were on 8th floor we heard a lot of honking and sirens all night long even with closed windows.

Also the bathroom had a distinct smell of sewage even after returning to the room in the evening and leaving the window open.

Friends_and_family Family

10/10

Exceptional

30 Mar 2026

Carlos A

I had a nice experience, the staff was always friendly and helpful !

Self

10/10

Exceptional

30 Mar 2026

Maxine

Great location, it does get loud during rush hour because of the traffic and the located on a busy boulevard but it did not affect our sleep and our stay whatsoever.

Family

6/10

Pleasant

27 Mar 2026

Anita

The rooms were nice and the property was very clean. The staff was very nice, polite and helpful.
The hallway to the room on the upper floor was extremely hot. The hot air was coming from the AC vents and not vented to the roof or outside the building. I think they were in the process of correcting this because a couple guys were working on it.
There were no kitchen towels, but we had an extra hand towel from the bathroom that we used. The beds are also not very soft.
We wanted extra coffee (only 2 pods per day were given) and asked the front desk for some. They wanted to charge extra for that, even though we didn't have our room cleaned that day.
The hotel is in a nice location, but we still needed to use Didi or Uber to get all the places we wanted to go. Not close enough to walk to historical areas.

Family

10/10

Exceptional

25 Mar 2026

Sanjay

Room was very nice

Partner

10/10

Exceptional

23 Mar 2026

JUAN

Great gym, great staff, super nice rooms

Business

10/10

Exceptional

23 Mar 2026

JUAN

Lots of shops and restaurants nearby

Business

8/10

Excellent

23 Mar 2026

Heather

We enjoyed our stay. We were there for 5 nights.it was in a great location but because of that it was very noisy. The horns honked constantly and was only a few block from the hospital so ambulences snd police siren were non stop.
The staff was great but we did find that the floors weren't very clean. If you showered and walked across the room your feet were dirty. Other than those items the hotel was great.

Friends

2/10

Poor

18 Mar 2026

Michael

Well I thought I had a great stay, but soon after noticed my security deposit was never returned. I contacted the hotel to have it corrected but the staff erroneously claimed I had stolen 2 glasses and 2 blankets?! That absolutely did not happen. They have thus far refused to return my deposit.

I don't know who to blame, but someone there is running a scam. Do not give your money to this hotel.

Business Partner

10/10

Exceptional

17 Mar 2026

Mario

Ok

2/10

Poor

16 Mar 2026

Bhavana

Property is on a main street. We were on 8th floor. But there windows and doors have no sound proofing. So all night was so noisy, traffic, ambulances, street party you could hear it all. All day and all night. It was very annoying and bothersome to just relax in day time and even worae to sleep at night

Family_with_children

10/10

Exceptional

16 Mar 2026

Zita

Clean and big room

Partner

10/10

Exceptional

11 Mar 2026

Kyle

I have no complaints about this hotel, very centrally located, clean, updated, very friendly to international travelers. Check in desk was english friendly (and friendly overall), check in process was easy, when I got to the room it was spotless. I've seen reviews about the noise on the street facing side, I was on the backside and didn't hear a peep during my stay. When it comes to the room itself, I have no complaints, very spacious, updated and clean. There is a water purification system in the lobby and they provide two bottles of water upon arrival that you can reuse / refill as needed. Surrounding area has so much going on, I walked to most of the places I wanted to visit, miscellaneous bakeries, coffee shops, restaurants and bars and was never more than a 10 minute uber from anywhere else I wanted to go. Great property, very helpful staff and I would definitely re-book if traveling to Mexico City again

Self

10/10

Exceptional

09 Mar 2026

NANCY

The front desk was wonderful and staffed 24 hours a day. We also loved our terrace. We could watch the world from above. The rooms were clean and spacious when we closed our sliding glass door it was amazingly quiet in the room.

10/10

Exceptional

08 Mar 2026

Randy

Great staff very nice

10/10

Exceptional

27 Feb 2026

Yessenia

The staff was great & location was amazing

Friends

10/10

Exceptional

27 Feb 2026

Kathy

Clean room, great location! Definitely recommend. Great spots to eat and hang out walking distance.

Friends

2/10

Poor

26 Feb 2026

Jeniffer

We arrived around 3:30 pm on the day of check in and they told us our room wasn’t ready yet, they told us it would take an additional 30 minutes to be able to check in and get out room. We went to another waiting area in the hotel and at this point we had waited over an hour of our scheduled check in time, we decided to go get an update and when we arrived to front desk it seemed as they had forgotten to give us an update and they told us our room was ready.

Family_with_children

10/10

Exceptional

21 Feb 2026

Michael

Nice room, great views, excellent staff, and very walkable.

Friends_and_family Friends

8/10

Excellent

20 Feb 2026

Michée Christy

Room as advertised. Clean with a lot of amenities. The staff was friendly. It might be a little too noisy for light sleepers, but overall acceptable. Great location

Self

10/10

Exceptional

19 Feb 2026

Ernesto

Todo perfecto

10/10

Exceptional

19 Feb 2026

Frank

The staff was amazing! Everyone was very friendly and helpful!

Partner

8/10

Excellent

17 Feb 2026

Brenda

Budget friendly, clean enough,

10/10

Exceptional

16 Feb 2026

Cindy

Beautiful suite with balcony. The staff was amazing and attentive. Great location. Very safe secure place I’m so happy I will be back. Gracias personal.

Leisure Friends

10/10

Exceptional

16 Feb 2026

Mirelda

Clean room, excellent staff, beautiful views!! Fair warning though, it's right next to an avenida so pretty heavy noise. If you don't mind, then this place is perfect!! You are walking distance to so many things!! But also minutes away in taxi or ubers to other places.

Friends_and_family Friends

10/10

Exceptional

14 Feb 2026

Eloy

Everything was great was greeted with respect and amazing service!

Leisure Self

10/10

Exceptional

12 Feb 2026

Clementina

The staff was wonderful! They were very accommodating and friendly, able to watch our luggage prior to check in and after check out so we could explore the city freely. The rooms were very clean and the kitchen was a nice amenity to have. The staff was able to recommend places for breakfast and direct us to any close by monuments. Location is wonderful, only a 10 minute walk to the nearest metro station and right next to an Oxxo. Prior to check out, the staff helped arrange a taxi to transport my family and I back to the airport. I would definitely stay here again in the future.

Leisure Family

4/10

Poor

08 Feb 2026

Jonas

Let me start by saying that the two stars are dedicated to the staff, because they were always super helpful and really friendly. If this review were only about them, I would have given them 5 stars. Easy to communicate with in English!

But this is where my happiness ends!

The bathroom:
Overall okay, but the toiletseat was so annoying. The lid was not able to stay up, so every time you had to sit down for your business, the lid was constantly on your back - not nice. Depending on the tima a day, there was no hot water. Also, the light in there made it difficult to see what you were doing when shaving.

The kitchen:
It was nice have the opportunity to make a light meal there, but the design was so off.
There is no cooker hood above the stove. Instead, you find the smokedetector more or less above it... So when I was cooking, I activated the fire alarm...
I was also missing a proper knife for cutting vegetables and a bread knife.

The noise!
The walls are super thin, and you can hear everything, even what people across the hallway are doing. The door is made of plastic, and you can't close it without making a noise because of the design of the door lock, btw. You can't lock the door from the inside with an extra lock, so if someone else has a card, they can get in.

It was so cold!
There is no heating in the rooms, and one night the temperature was down to 8 degrees Celsius, and I had to sleep with socks and clothing on.
The fitness room was also super cold!

Self

10/10

Exceptional

05 Feb 2026

Wayes

Staff were super helpful. Room was spotless. Great location. Super happy with experience

Partner

8/10

Excellent

29 Jan 2026

Lucas

The staff are nice and accomodating, the room was really big, the smart TV is exceptional. However, there is this weird beam near the bed by the main window, it is just shorter than 6 feet. I hit by head on it a few times. I think for some reason the garbage bin was much too small. Overall it was a good stay (made more fun by the earthquake 😆)

Partner

2/10

Poor

25 Jan 2026

Karen

Have to put a $1000 peso deposit and at the end they charge you all little fees without disclosure. Extra towel, extra person that came into the room.

Leisure Family

10/10

Exceptional

17 Jan 2026

Rancer

Nice location!

Leisure Family

10/10

Exceptional

16 Jan 2026

Joel

Room was great and such a beautiful place. Truth be told is that the hospitality of this place was second to none. They treated us like family and that goes beyond words. Loved the crew. You won’t be disappointed.

4/10

Poor

16 Jan 2026

Riza Dionido

They

8/10

Excellent

15 Jan 2026

olga

Only complain was the noise. We were in the 8th floor. Could hear our the room next to us doing it. And the sirens from the streets.

Partner

8/10

Excellent

10 Jan 2026

Partha

Rooms & Location was great but there was always a stink in the halways

Leisure Family_with_children

6/10

Pleasant

05 Jan 2026

clarens

The staff were friendly and helpful but the hotel needs some tlc. Hotel needs to be more prepared in case of an
Emergency, we were there during Sismo and there weren’t helpful at all. No information were given to the guests during the Sismo.

Leisure Friends

8/10

Excellent

03 Jan 2026

deisy

This room has all the amenities for a long/short stay. I really liked that it’s located in a main Blvd. and in a good area (Roma, close to Polanco which is the high end area). I loved that the sheets smelled fresh, the towels were soft, pillows fluffy and room was clean. The only downfall is that the bed was too firm, while I enjoyed everything else about this hotel, I wish I got a better sleep. My other guest did not complain about the bed, everyone’s preference is different.
The suite we had had a full kitchen and dishes.

Leisure Family_with_children

6/10

Pleasant

03 Jan 2026

Lina

Too noisy

Leisure Family

8/10

Excellent

31 Dec 2025

Ze Yi

Great stay! It was a little loud facing the street but the staff was incredible!

Leisure Family

8/10

Excellent

30 Dec 2025

Jean

Très bon service nettoyage de la chambre .
Le service a la reception était très bien , bon accueil
En général personnel souriant et courtois

Leisure

6/10

Pleasant

28 Dec 2025

Julie

We got the 2 King bed suite.

The Bad:
It was supposed to be a balcony view but there was no balcony. There was not much of a view to be honest. I was pretty dismayed to find out there was no heating. After fiddling with the heat/A/C units in the room for 15 minutes, I realized that there was no way to get heat to come out, so I confirmed with the front desk that there in fact is no heat. It might have been okay not to have heat if I could’ve cuddled up in bed to watch TV, except that in order to watch TV in our room, you have to sit at the kitchen table in the dining area.

Our stove didn’t work, but the guy at the front desk kindly offered us a key to another room so we could use the one in there. The electrical connection for ours was fixed the following day.

The power went out a few times while we were there.

The good:
The service was very friendly. We had 2 full size bathrooms which were some of the nicest I’ve seen. Spacious and showers with good heating and water pressure.

Neither good nor bad:
The entire hotel (lobby, rooms) is full of tiny old black and white photos of people. This adds some unique history and personalization that you don’t see elsewhere. You may or may not go for the effect.

Friends_and_family Family

8/10

Excellent

28 Dec 2025

Adam

I had a pleasant stay at Colony. The staff was friendly, the room was clean, and everything else was great. However, since it’s on a main road, it can be quite noisy. I used earplugs, and it wasn’t too much of an issue. If you’re a light sleeper, a room facing the main road might not be ideal. Overall, I highly recommend it.

Leisure Self

10/10

Exceptional

24 Dec 2025

Christina G

Very friendly staff and very clean

8/10

Excellent

23 Dec 2025

Francisco

We stayed for three nights to explore Mexico City. The location was excellent and within walking distance of many attractions. The staff was very helpful, and I would definitely recommend this place.

The only drawback was that there is no on-site parking. However, this is not their fault—there are several public parking options nearby, and we felt safe parking our car on the street.

Friends_and_family Family

10/10

Exceptional

22 Dec 2025

Joshua

The location was great. The room was much bigger than expected, very nice and clean shower and friendly, attentive staff.

Leisure

10/10

Exceptional

22 Dec 2025

Kwame

Great location, attentive & friendly staff, clean & spacious rooms

Leisure Partner

10/10

Exceptional

20 Dec 2025

MIGUEL

Nice and modern hotel close to a lot of good food and public transportation

Leisure Family

10/10

Exceptional

19 Dec 2025

Amiris

Clean rooms, friendly attentive staff, central location.

10/10

Exceptional

19 Dec 2025

William

This hotel was better than the mexico city hilton that we stayed at. The rooms are massive clean and advanced. Everything is new with smart TV, fridge, microwave. Showers and water pressure was amazing. The AC system was perfect. The windows is noise tight, you cant hear a thing even though we were on seconds floor. I was truly surprised how great the hotel was.

10/10

Exceptional

19 Dec 2025

Mayra Alejandra

We really enjoyed our stay here and the quality of our room. We upgraded to the terrace king room on the 10th floor which is why I think we didn't experience the noisiness outside. The location is excellent and close to everything. Overall would stay here again and appreciated the service carrying our bags up to us and to our car. The only thing is they aren't very generous with extra water bottles etc but not a big deal.

Leisure Partner

10/10

Exceptional

12 Dec 2025

Angelica

The hotel was nice

8/10

Excellent

08 Dec 2025

Zoe

The room was very nice, especially with the full fridge/freezer, kitchenette etc. Nice to have a balcony but it was very loud, since right off of the main road. Beds were quite hard but otherwise, the room and service of the hotel staff was excellent.

Friends_and_family Family

10/10

Exceptional

07 Dec 2025

Tania

Everything was great!

Leisure Family

10/10

Exceptional

06 Dec 2025

Muhammad

Wonderful stay at the Hive. The place, the staff, everything and everyone was great!!!

Friends_and_family Family

10/10

Exceptional

03 Dec 2025

Dinorah

Best scenic view from our window and walking distance from great shopping and dining.

Leisure Partner

10/10

Exceptional

30 Nov 2025

Miguel

Property is quiet and in a great location. Colonia roma norte and condesa are just walking distance. Plenty of restaurants and public parks. Would definately book this hotel again.

Leisure Family

10/10

Exceptional

28 Nov 2025

Roberto

I’d definitely recommend this place to anyone! The location was great, the staff was kind, it was a clean, and it was safe.

Partner