Name: Suites PF
Address: Liverpool, 197, Mexico D.f., 06600, MX

10/10

Exceptional

02 Aug 2026

Lalena

The room was a suite and was very large. It was kept clean and the location was very good for us.

10/10

Exceptional

31 Jul 2026

Awil

It was great customer service all around.

10/10

Exceptional

26 Jul 2026

ANTONIO

1

10/10

Exceptional

25 Jul 2026

Mayur

First two days July 16th and 17th they charged me extra person however Expedia was not shoing when in's elected child however as there was promotion on site child stay free.

Family_with_children

10/10

Exceptional

21 Jul 2026

Alejandro

Amazing hotel for a great in the heart of the zona rosa. I've been staying here for the past 9 years and its my go to hotel. Very clean and modern I LOVE IT!!!

Family

10/10

Exceptional

20 Jul 2026

Mayur

Great hotel and staff.

Family_with_children

10/10

Exceptional

20 Jul 2026

Bruno

Great staff and clean. Really helpful since our arrival to our departure.

Partner

8/10

Excellent

18 Jul 2026

Epifania

Very affordable

Friends

10/10

Exceptional

10 Jul 2026

Devon

Clean room, the location was easy to get around, friendly staff

Family_with_children

10/10

Exceptional

07 Jul 2026

Norma

Nice room, nice location and nice staff

Partner

6/10

Pleasant

03 Jul 2026

Theresa

Property needs better housekeeping. Towels had stains and bed cover as well. Bed was really comfy tho. Other minor details throughout room like cover on shower was loose. Glass door didnt close right. But overall it was good for an overnight stay.

Partner

6/10

Pleasant

29 Jun 2026

Serbando

They where a bit strict about having a 5th person in the room, and got charged extra, other than that stay was good

Friends_and_family Family

4/10

Poor

29 Jun 2026

Cirina

Not as described on the website.

Partner

8/10

Excellent

27 Jun 2026

jose

Excelente ubicación y gran atención!!

Family_with_children

6/10

Pleasant

25 Jun 2026

Gabriel

I had booked three deluxe rooms with king beds. After completing the check in process and proceeding to the rooms we had been given three double beds in a significantly smaller room than we had booked.

Upon talking to the front desk agent we were informed that they had no king bed rooms available and we had been downgraded. There was no offer of compensation, no explanation, and they apparently hoped we would not notice. The front desk agent simply did not care and was not willing to help.

After a 45 minute wait with hotels.com service and while insisting that the front desk agent contact the manager we were finally given larger rooms.

Two of these new rooms however had A/Cs that were not cooling and after complaining it appeared that the filter had not been cleaned in quite a while.

The location however, was superb and that is about the only positive thing about this property.

Friends_and_family Family

6/10

Pleasant

25 Jun 2026

Gabriel

I had booked three deluxe rooms with king beds. After completing the check in process and proceeding to the rooms we had been given three double beds in a significantly smaller room than we had booked.

Upon talking to the front desk agent we were informed that they had no king bed rooms available and we had been downgraded. There was no offer of compensation, no explanation, and they apparently hoped we would not notice. The front desk agent simply did not care and was not willing to help.

After a 45 minute wait with hotels.com service and while insisting that the front desk agent contact the manager we were finally given larger rooms.

Two of these new rooms however had A/Cs that were not cooling and after complaining it appeared that the filter had not been cleaned in quite a while.

The location however, was superb and that is about the only positive thing about this property.

Friends_and_family Family

2/10

Poor

22 Jun 2026

Tony

Very disappointing stay. Housekeeping was superficial at best. Glasses were not replaced or cleaned daily, and basic items often had to be requested from the kitchen or bell staff instead of being provided routinely. Even more concerning, items disappeared from our room and were never returned after being reported.
We also found black mold on the showerhead, which was clearly not being cleaned properly. This raised serious concerns about the overall cleanliness and maintenance of the room.
After the missing items were discovered, the front desk was instructed not to allow housekeeping to enter our room anymore. Despite this, staff continued entering our room daily even after being told not to, which was unacceptable and invasive.
The hotel is old, dated, and in desperate need of renovation. The condition of the property was nowhere near what was advertised online. Overall, poor service, poor maintenance, questionable cleanliness, and a frustrating experience. I would not stay here again.

Partner

10/10

Exceptional

22 Jun 2026

jorge

Was a perfect location super clean, The service was spectacular.

Family

10/10

Exceptional

20 Jun 2026

Lizabeth

Great hotel

Partner

2/10

Poor

19 Jun 2026

RUBEN

The room was very smelly, tv was very small, the internet was very weak and constantly interrupted. The bed was very hard and the AC was not working.
We checked in and immediately checked out.

Friends_and_family Family

6/10

Pleasant

09 Jun 2026

John

Room was large and clean. Bed comfortable. Wifi good. Plenty of hot water. Convenient location. Couldn’t avoid sewage smell even after switching rooms. Odor strength varied throughout stay. Certain rooms were being upgraded or repaired. Often was a chemical smell which would enter the room; we placed items at bottom of door to limit the smell. Furniture in other rooms was moved at 0100-0130 one night. Didn’t try the restaurant.

Partner

10/10

Exceptional

04 Jun 2026

LIDER

Todo perfecto

Partner

10/10

Exceptional

31 May 2026

Yunmi

Great location. It was clean and spacious for a reasonable price.

Self

4/10

Poor

30 May 2026

Manuel

For a suite, the room was average and did not meet expectations. The reception staff on both days were not very welcoming and seemed uninterested in assisting guests. Overall, the customer service felt indifferent and could have been much more hospitable

Partner

8/10

Excellent

29 May 2026

Rebeca

The hotel charged more what what was reserved on the app

Friends_and_family Family

10/10

Exceptional

28 May 2026

Valeria

Very good

10/10

Exceptional

28 May 2026

Gerardo David

It’s a very nice place to stay. The whereabouts are awesome. Everywhere is walkable within 5 minutes.

Partner

10/10

Exceptional

28 Apr 2026

brenda

Súper limpio y el personal amable

Partner

6/10

Pleasant

22 Apr 2026

Raul

Great location gor thw área. Safe and plenty of options near by.

Business Friends

10/10

Exceptional

20 Apr 2026

Nadia

Great service!

10/10

Exceptional

20 Apr 2026

Sumit

The rooms were spacious and well-maintained, and the location was excellent. Many attractions and amenities were within walking distance, and the neighborhood felt safe and comfortable.

Self

10/10

Exceptional

16 Apr 2026

Juan Carlos

Habitacion y cama muy comoda, personal siempre antento.

Self

10/10

Exceptional

15 Apr 2026

Harald

The location it’s perfect

8/10

Excellent

10 Apr 2026

Peter

Staff are friendly, housekeeping was poor. Concierge and front desk excellent. The hotel must be built over the metro. The building sways, creeks and groans like an earthquake every day.

Self

8/10

Excellent

10 Apr 2026

Peter

The building shakes. Like an earthquake. Every day its shakes. I wonder if the Metro runs under.

Self

8/10

Excellent

06 Apr 2026

Kezhi

Friendly and helpful staffs. But the hotel is aged with lots of amenities outdated. The suite room is not well equipped and would not recommend for future guests.

Family_with_children

10/10

Exceptional

06 Apr 2026

fernando i

Excellent service super clean staff very nice and profesional im happy with everything next time i back to cdmx is they still with good price 100% i take it
Housekeeper so nice

Friends_and_family Friends

4/10

Poor

04 Apr 2026

Christopher

Overall I would have given more stars but they “upgraded” me to a suite for being a vip hotels.com customer without telling me they were renovating much of the rest of the floor all week. So, I had a very strong paint and vinyl smell coming into my room some of the days that made me feel nauseous.

I asked the front desk staff about it and rather than trying to understand they simply offered excuses. Sometimes as a customer all we need is to know they will try to help out in some way but I felt like I wasn’t taken seriously.

8/10

Excellent

22 Mar 2026

Eva

Good staff

Self

10/10

Exceptional

22 Mar 2026

Rodolfo

Great staff. Very professional and polite. Attentive when I had a question and efficient.

6/10

Pleasant

09 Mar 2026

michael d

Hotel and suites so assume maybe some rooms, have microwave and refrigerator, but ours definitely did not. Not only did it not have coffee maker in room, there was no coffee available in the lobby and could only get coffee from hotel restaurant if it was open at extravagant price.

Bathroom was small and had to close door to bathroom in order to open door to shower. This could be easily fixed with sliding door to get into bathroom itself.

Location of hotel was very convenient and hotel staff was great. They went out of their way to warn us of the cost of the restaurant for breakfast.

We would probably stay here again but there were significant deficiencies, especially the coffee situation

Partner

10/10

Exceptional

03 Mar 2026

Jonathan

Clean and spacious room, friendly and helpful staff. Great location.

Self

8/10

Excellent

27 Feb 2026

Roberto

Clean room, close to everything

Friends_and_family Friends

10/10

Exceptional

24 Feb 2026

Norma p

We enjoyed our stay at Suite PF

Family_with_children

10/10

Exceptional

22 Feb 2026

Hye Suk

We arrived earlier than 12pm. I can check in without extra charge. Thanks!! Clean room and nice staff, a lot of Korean restaurants and markets around.

Family

10/10

Exceptional

18 Feb 2026

Diego

Excellent location close to Roma Norte & Zone Rosa, and short walking distance between 2 metro stations and the metro bus. Excellent cafes bars and restaurants close by. The room was quite large with comfortable beds, and the shower was great. Staff very nice. Will stay again on my next trip to Mexico City.

8/10

Excellent

14 Feb 2026

Rosemary

Room was very nice, and bed comfortable.

Partner

10/10

Exceptional

07 Feb 2026

JOSEPH

This hotel is a great value. It has some small issues but the rooms are very neat and clean, linens and towels are fresh. Friendly staff and adequate internet and a/c.

Business

8/10

Excellent

03 Feb 2026

Guadalupe

The hotel is good but it can be better

Self

4/10

Poor

17 Jan 2026

Elizabeth

Hard to get any glasses for drinking hot tea. Not enough drinking water provided. No cream rinse. Not close to attractions.

Leisure Friends

10/10

Exceptional

12 Jan 2026

Valentina

I liked almost everything; the hotel is small but very cozy, and located not far from the city center, 5 minutes from the Independence Monument. Surprisingly, the cleaning was done every day, the breakfasts offered a wide variety of choices, and the staff were very friendly.

10/10

Exceptional

10 Jan 2026

Christine

Great stay, staff friendly and helpful, clean and great location

Leisure Self

8/10

Excellent

06 Jan 2026

Paul Leyton

Location was good.

Leisure Self

6/10

Pleasant

31 Dec 2025

Natividad

What we like:
- The location of the hotel. Within walking distance from a good number of restaurant, shopping, and attractions.
- The room was old, but well maintained and clean.
- The bed and pillows were comfortable.
- Good water pressure on the shower.
What we did not like:
- Service. There were three of us in the room, but there were only 2 towels in the room. We asked for a third, and was given one, but once we had our room cleaned, the 3 towels were taken and replaced by only 2 clean towels. When our room was cleaned, the attendant left a half-full toilet paper roll, so we ended up looking for an attendant the next morning to ask for a new toilet paper. The TV remote battery went dead. So I went down to the front desk and asked the attendant there to open the battery case on the remote and I will replace the battery myself. I was told that he will send someone to my room to change the battery. It was midnight, and my wife was already sleeping. I told the attendant that I will change it myself, just open the remote casing. The attendant said he can't do it.
Overall, it was a good stay.

Friends_and_family Family

8/10

Excellent

30 Dec 2025

Jaaziel

Good bed, pillows, blanket.

Leisure Self

10/10

Exceptional

28 Dec 2025

Javier

Mi hotel de preferencia. Varios años hospedándome en este establecimiento. Una excelente opción en cuanto a precio y ubicación. El suite con cocineta incluye cafetera, microondas, estufa, mininevera con un amplio congelador. Si solicita vajilla, se la traerán. Los Suites son amplias. Cama King es firme. No tiene colchón con capa superior acolchada, pero duermo bien. La ropa de cama es de algodón 100% de estilo clásico. Muchas almohadas y toallas grandes. Las almohadas no son de plumas ni de plumón, pero sorprendentemente están bien. El televisor es Roku, si le gusta ver televisión o traiga su dispositivo Roku de casa y conéctelo. ¡Yo lo hago! Los baños no tienen ventanas. Puede usar el gimnasio del hotel hermano PF a la vuelta de la esquina, y está bien. No muy grande. El restaurante sirve unos deliciosos chilaquiles verdes. Tambien puedes pedir comida a domicilio por app (¿por qué?).
Es una propiedad con una ubicación céntrica. Al salir, gire a la izquierda 2x mirará al Ángel de la Independencia y el Paseo de la Reforma; continúe caminando y pasará por el Hotel PF. ¡El tiempo total para llegar al Ángel es de solo 5 minutos! O gire a la derecha al salir una cafetería. 5 minutos la panadería Esperanza la estación de metro Sevilla de la Línea Rosa, a dos cuadras del restaurante Oaxaquito Diana. Caminando 10 minutos hacia la izquierda o la derecha, encontrará el delicioso restaurante Testal o pizzeria Cancino Cibeles frente a la Fuente de Cibeles. Roma y Condesa unos min

Leisure Self

4/10

Poor

27 Dec 2025

TAE HO

Power outlet for t.v, microwave fridge went out they didn't fix it the last three days I was there. Food spoiled. Safe locked me out. Breakfast was almost $28 cdn. I paid for executive suite in advance for regular room wasn't given back the difference. Washroom was dirty. Staff friendly but not willing to do anything

Leisure Self

10/10

Exceptional

20 Dec 2025

Fidencio

Great service

4/10

Poor

11 Dec 2025

Alfredo

Staff was helpful

10/10

Exceptional

08 Dec 2025

Claudia

Clean room, friendly staff

Leisure

10/10

Exceptional

07 Dec 2025

Guadalupe

Property was well prepared, clean and well organized

Friends_and_family Friends

10/10

Exceptional

01 Dec 2025

Gabriel

The room was a basic but fit our needs. It was clean and the staff was really friendly. They provided a fresh bottle of water which was great since we checked in late and were too tired to buy water at a convenience store. The hotel is located near most tourist spots and the neighborhood is generally safe. Just be aware that you can hear the honking of traffic during rush hour so bring earplugs if you're a light sleeper.

Leisure Partner

6/10

Pleasant

20 Nov 2025

norberto

This was the second time we stayed at this hotel ,but this time the linen was not up to par , besides having stains and holes ,the sofa arm chair was tilted because one of the support bottoms was totally loose ,I informed the receptionist and said he would send somebody,in the 3 days of our stay they didn't fix it ,the only good thing was that I asked for a room as close as to total silent as possible and I did get that ,but the maids started the cleaning at 8:30 am 🙄🙄🙄🙄🙄🙄🙄I think that's too early ,maybe 10 am I get it
Besides those issues the place is very centric to Roma and reforma if that's what you are looking for ,they have 2 convenient stores a block away and a bunch of restaurants around the block ,the metro is 2 blocks away on Insurgentes and a bus station exiting the hotel ,also it's very walkable and safe ,this hotel is in the zona Rosa zone which is the Gay friendly area ,a bunch of clubs are a walk away .

Friends_and_family Friends

8/10

Excellent

14 Nov 2025

Francisco

Our stay was very nice. No complaints on the room or the building/ area. Would have given 5 stars if it wasn't for the front desk staff. One gentleman in particular was very off-putting. We were already checked in and my sister arrived from the airport with her 2 small girls asleep. 1 in the stroller and another over her shoulder. Her check in was at 12 and it was 8 am. She had previously been told earlier check-in wasn't a problem but when she arrived this man told her she'd have to wait. I told her to wait in our room, which has a living sitting area. He said she wasn't allowed up until check in and that she'd have to wait in the lobby or elsewhere until checkin. I asked if at least the sleeping childing could come up and he was hesitant before finally allowing me to take them upstairs. I took them up and came down to keep my sister company when the guy said there was actually a room available. I'm certain he was looking to get some under the table cash and was willing to let my nieces suffer until he got his way.

10/10

Exceptional

12 Nov 2025

Francisco

Í always get excellent service and they let me check in an hour before at no cost staff is friendly

Partner

10/10

Exceptional

10 Nov 2025

Natalia

Great location. Very nice staff.

Leisure Family

10/10

Exceptional

10 Nov 2025

Carlos

Perfect location you have everything around you for an easy trip.

Leisure Friends

10/10

Exceptional

10 Nov 2025

Estephani

Everything was great. Excellent location

8/10

Excellent

02 Nov 2025

Ulice

The hotel is well located, near by the historic center and with lots of attractions and entertainment amenities. Lot of bars and restaurants around.

Leisure Friends

10/10

Exceptional

29 Oct 2025

Johnny

siempre exelente

8/10

Excellent

25 Oct 2025

Abby

:conveniently situated, very clean and spacious room. However, amenities/facilities were outrageously dated and even absent. A 32-inch plasma TV offers Spanish-only channels; a mini bar is not available; there is no access to hot water for morning coffee/tea; and renovation work was ongoing next door from my day one check-in until day 5. Not a pleasant experience. At the very least, get your guests a small smart TV, so we can use our own Netflix, Disney+, or YouTube accounts to watch a program in our chosen language before bedtime. Soundproofing was poorly made. My sleep was cut into pieces by footsteps on the corridor and mortorcyclesand cars. Too annoying! However, a favourable rating is still given because of its convenient location.

Leisure Self

8/10

Excellent

20 Oct 2025

Flor

El hotel se ubica en una zona muy concurrida, el único problema es que la habitación donde me hospedé se movía a cada rato o se sentía como si estuviera temblando

Leisure Family

10/10

Exceptional

18 Oct 2025

Marisela

Good breakfast was not that good

Leisure

10/10

Exceptional

14 Oct 2025

Adelaido

Everything was fine

Partner

10/10

Exceptional

30 Sep 2025

rene

Room service was great and the restaurant was great too

10/10

Exceptional

28 Sep 2025

Ajay

Am excellent property. Well maintained rooms. Friendly staff. Excellent room designs.

Business Self

10/10

Exceptional

27 Sep 2025

Javier

My stay was in an Executive King. The room is large, roomy. Bathroom has no window and is average size divided in two. Shower and toilet and the vanity area which is ample
The bedroom is impressive for it's ample space. TV is a bit small. Maybe 27\" - 32\", however, for the few minutes you're in the room it's not an issue

The maids and cleaning staff are on target. Friendly and helpful. The reception desk bellhops and restaurant equally qualified and friendly

You're about 7 minutes to the Diana the Huntress roundabout and on the opposite side the Metro Sevilla. This has been my hotel for a few years now. I have been very happy here. I highly recommend this hotel.

Me alojé en una habitación Executive King. La habitación es grande y espaciosa. El baño no tiene ventana y es de tamaño medio, dividido en dos. La ducha, el inodoro y el tocador son amplios.
El dormitorio impresiona por su amplio espacio. El televisor es un poco pequeño. Quizás de 27 a 32 pulgadas, pero durante los pocos minutos que estás en la habitación no es un problema.

El personal de limpieza y limpieza es muy atento. Amables y serviciales. Los botones de recepción y el restaurante son igualmente cualificados y amables.

Estás a unos 7 minutos de la rotonda de la Diana Cazadora y, al otro lado, la parada de metro de Sevilla. Este ha sido mi hotel durante varios años. He estado muy contento aquí. Lo recomiendo encarecidamente.

Leisure Self

10/10

Exceptional

27 Sep 2025

Eddy

Everything was clean and good customer service

Leisure Friends

10/10

Exceptional

23 Sep 2025

Cecilia

No me gustaba que se movian mucho las camas

10/10

Exceptional

22 Sep 2025

Hector

Quiet area, clean rooms, did its purpose for me to rest and explore the city.

Leisure Self

4/10

Poor

19 Sep 2025

MIGUEL

The room smelled bad and it's not a suite, it's a normal room, I don't recommend it.

Leisure Partner

10/10

Exceptional

14 Sep 2025

Brenda

A perfect hotel in CDMX location, a lot of walkable tourist attractions, restaurants, bars and public transportation. The staff was very helpful and they even stored our luggage for us a few hours after checkout. The front desk was very attentive to anything that was needed. Definitely will be staying here again.

Leisure Friends

10/10

Exceptional

11 Sep 2025

Cecilia Rocio

Loved it

8/10

Excellent

06 Sep 2025

Kam kiu

Staffs are very friendly and helpful. Location is great and close to the transportation

Leisure Family

10/10

Exceptional

05 Sep 2025

Carmen amparo

Buen trató

Leisure Family

6/10

Pleasant

03 Sep 2025

Piero

Convenient location and friendly staff. But clearly not maintained properly. Everything looks like it has not been looked after for many years (towel hangers starting to come off the wall, crooked lamp shades and wall artwork, tired looking sofas with baked dust on them, dusty books and crannies).

8/10

Excellent

31 Aug 2025

Justina

I felt like home, but I was missing a refrigerator and sometimes a microwave. Staff was very nice.

Leisure

10/10

Exceptional

18 Aug 2025

Soyla Dalia

I liked their friendliness. I felt at home.

Business_and_leisure Family

10/10

Exceptional

16 Aug 2025

Mateo

All good

8/10

Excellent

10 Aug 2025

Jason

Hotel staff were great.

8/10

Excellent

09 Aug 2025

Kinga

Very kind and helpful staff that spoke English. Great location.

Leisure Family

2/10

Poor

08 Aug 2025

Mario

No hay aide las fotos falsas

Business Family

4/10

Poor

07 Aug 2025

Leticia

I was expecting a 3.5 star hotel but actually got a 2 maybe 2.5 star hotel. The shower handles had major limescale. The bed was super firm, I slept well on it though so I can’t complain. No bedbugs which was great! The windows have no screen so be careful opening the small windows because bugs can fly or crawl inside. There was a horrible stench throughout our stay, idk where it was coming from but be aware of leaving anything outside on the bed or hanging because it will get trapped on your clothes. When you go back home your luggage will be very stinky. It smelled like sewage tbh. It was not a pleasant smell and there was no way to get rid of it. I wish there were more reviews about how bad the stench was. The cleaning was very basic, the floors were not swept and the counters were not cleaned. Travel with mini sized hand cloths because they don’t have any at the hotel. There were a lot of great restaurants nearby so that was a major plus! Many places were walking distance so that was one of the upsides at staying at this hotel.

10/10

Exceptional

07 Aug 2025

Miguel Angel

Todo bien

Business

8/10

Excellent

02 Aug 2025

Rudy

It was very walkable to nearby monuments, places of interest, cafes, bars & restaurants. Easy to get taxis and ubers from here to museums and other places.

Leisure Self

4/10

Poor

27 Jul 2025

Verified traveler

Noisy hotel

I don't really know where to start with this place, it wasn't good. The only positives are the location and the big rooms.
The hotel is really noisy, constant renovation work and noise from other rooms disturbed our whole stay. The walls and doors are so thin that you get constant noise from the corridors. We were given a room with a window onto another corridor so no daylight and we had double the noise. At one point the water was cut off for maintenance without us being told, when I called reception they couldn't seem to see anything wrong with this.
Rooms are dated, hot water takes up to ten minutes to come through by which time the terrible drainage means that the bottom of the shower is full of water. No plug in the sink and barely any of the shower holes work.
We had a second stay booked here and I cancelled it.

Partner

10/10

Exceptional

23 Jul 2025

Linda

Perfect location for the sites we visited

10/10

Exceptional

16 Jul 2025

javier

Great place to stay

8/10

Excellent

02 Jul 2025

Robert

I liked that the hotel was centric to the area. I enjoyed being able to walk everywhere. The hotel itself is ok. The hotel is fairly smail with published amenities being restricted. No gym onsite - although you are able to use the gym at the sister hotel around the corner a block away from this property. The elevator is small and the speed of the elevator was noticiably slow. I ended up using the stairs primarily to walk up and down 6 flights of stairs multiple times daily. It rained fairly consistently, so it was much appreciated that the hotel offered loaner umbrellas to get around. The room was spacious for an executive suite. While the suite had a kitchenette, there was no cutlery to use. Everything required a call or a visit to the front desk.

Also, aside from the kitchenette and the extra space there is no noticable perks between the executive suite and deluxe room options. Hotel cleanliness could be improved - from the towels to the cleaniless in the room.
This hotel is a great option for price conscious guests or guests who do not intent on using the room for other than sleep.

Leisure Friends

10/10

Exceptional

24 Jun 2025

Dean

Great central location and easy walking to transportation, museums, restaurants and more. I will stay here again!

Leisure Friends