Hotel Casa Izel Roma Norte

Mexico , Mexico City
Mexico City, 100 Valladolid Roma Norte
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50 reviews shown

10/10

Exceptional

02 Mar 2026

Nalya

We absolutely loved our stay at Casa Izel! There are so many beautiful and unique design elements in the hotel, with the central staircase overflowing with green plants being our favourite. The room was large and the bed comfortable making it a welcomed place to land after a long day of exploring.
The neighbourhood could not have been better! We walked to most places. So many parks, coffee shops, restaurants in the area. I was blown away by Mexico City’s beauty in general, but in particular strolling through the green streets of Roma Norte and Candesa were a delight!
Special mention to Saul the bartender who always made us feel welcome and gave us so many great ideas of places to go and things to do.
Wish we could have stayed longer!

Partner

10/10

Exceptional

26 Feb 2026

Georgia

Loved !!!!

10/10

Exceptional

24 Feb 2026

Heather

The room was large and comfortable. The staff was friendly, helpful, and attentive. The restaurants were beautiful and delicious.

Friends

8/10

Excellent

23 Feb 2026

Amy

The rooms are beautiful and the staff are attentive. As others have mentioned, it is pretty loud, esp on the street side (which are the pretty terrace rooms with trees). It’s a perfect location for walking which we did a lot of. We purchased breakfasts to be included but know that if it’s cold out, you are eating on the rooftop. It was 39 F and our only option was to sit up there and freeze. They wouldn’t allow us to take food to our rooms. So I basically skipped breakfast.

Friends_and_family Family

8/10

Excellent

19 Feb 2026

Timothy

Overall we enjoyed our stay at Casa Izel. Great location - we could walk to lots of places. Adrian was very welcoming at check-in and our room was very comfortable. Breakfast was good but quite strange to have restrictions like glass of juice or a fruit plate - I would expect at the price to be allowed both. Also for example you can have an omelette with one filling, any others you have to pay extra for. Breakfast mains were fine. We had a drink and snack when we arrived but the rooftop restaurant isn’t connected to the hotel yet so you can’t add it to your room. You’re also meant to get 20% off but you need a voucher to be able to get it, which we hadn’t been given at check-in. The cocktails and guacamole were very good.

Partner

8/10

Excellent

18 Feb 2026

Cassandra

Room was very clean and staff were wonderful. We also left the location. The only drawback was the fact that there was no door to the bathroom.

Partner

8/10

Excellent

11 Feb 2026

jean-philippe

Great location, comfortable bed, clean spacious rooms, nice terrace for breakfast

Leisure Partner

2/10

Poor

31 Jan 2026

Keegan

Not worth the price at all!!
We stayed in the old building terrace room and it was SO SMALL. I have no idea where people

2/10

Poor

30 Jan 2026

Keegan

Very disappointing stay. We had booked an additional night to add to our stay and the room change was a nightmare. We booked a specific room type and was told they would move our items despite us asking to just move our items ourself. They didn't move us into the specific room type we booked and then had to wait past 5PM to get into another room in the new building. The staff all seemed to be confused and uncoordinated. For a hotel that offers so many room types they should assign you the room you book not a lower category. Overall, I would stay somewhere else if you can. Not worth the expensive price tag.

10/10

Exceptional

30 Jan 2026

Ruben

Beautifully designed hotel. Great location and wonderful staff.

Leisure Partner

10/10

Exceptional

27 Jan 2026

Candice

Room was beautiful, staff was amazing, location was perfect!

10/10

Exceptional

11 Jan 2026

Jim

The staff who served breakfast were kind, prompt, and provided delightful conversation. Natalia was especially beloved, as she remembered our breakfast preferences and asked thoughtful questions about our trip.

Leisure Family

10/10

Exceptional

16 Dec 2025

sarvy

The staff were impeccable!
Super friendly, kind, accommodating and treated us like family!
The room was spacious and gorgeous!
Would definitely stay there again!

Partner

10/10

Exceptional

08 Dec 2025

Renee

Extremely helpful staff
Amazing food at the Michelin star restaurant, a unique and fantastic experience
Clean
However the room where we were placed at first on the first floor was awful. It is directly above a loud bar and the floor was vibrating
Fortunately we were upgraded to a beautiful room with comfortable bed and lovely rain shower
Free breakfast was excellent with many local favorites

Friends_and_family Family

6/10

Pleasant

29 Nov 2025

Priscila barrera

La habitación es un poco obscura y es una de las habitación más ruidosas que me he hospedado. El personal muy amable, pero por el precio que pagas no obtienes descanso que esperas, era imposible dormir en la noche y se encuentra una construcción activa enfrente de la propiedad.

Partner

10/10

Exceptional

29 Nov 2025

Jeremy

Rooms were amazing, the staff was friendly and responsive, the location was great, close to a lot of bars and restaurants. Food was okay

Leisure Partner

2/10

Poor

28 Nov 2025

Thomas

Extremly noisy . Couldn t sleep all night .

Leisure Partner

4/10

Poor

25 Nov 2025

Jordan

Windowless room

10/10

Exceptional

21 Nov 2025

Katherine

We arrived at Casa Izel after a disaster of another hotel that was comparable in price - we actually left that hotel the night we checked in which we have never done - and decided to go to Izel. The minute we arrived the staff literally ran out to greet us and take our bags. They offered us apple infused water while we checked in. The aesthetic charm of the hotel is evident the moment you walk in and I almost started to cry with joy when I saw the charming, clean and romantic lobby/bar area - it was everything I had wanted. When we walked into our room we were equally pleased - we stayed in the Contempo King - the room was spacious, clean, and full of charm. We loved the towels and robes in the room - the bed was comfortable - the sheets were soft and luxurious - literally every detail was a pleasure. The free breakfast on the charming rooftop terrace was delicious and full of charming detail (like flowers in the yogurt). Every staff member we encounteerd was extremely sweet and courteous. I cannot say enough how much we would recommend this hotel - the unique aspect of the brutalist architecture and all of the details made this feel like a special romantic treat within a huge; hustling and bustling city like Mexico City. On top of that the location couldn't be more perfect - short walks to highlights of Roma Norte and Condesa including Contramar; Panaderia Rosetta and Molino Pujol.

Partner

10/10

Exceptional

12 Nov 2025

Lillian

Friendly staff, clean room, it is in the center of the city everything from shops, restaurants and attractions were within walking distance.

Leisure Partner

10/10

Exceptional

28 Oct 2025

Gloria

Lovely boutique hotel with wonderfully attentive staff. I would definitely stay here again. My only concern was that the lighting in the room could have been better and the lighting in the stairwell also needed to be brighter. The dim lighting enhanced the atmosphere, but could pose a safety issue.

Leisure

10/10

Exceptional

23 Oct 2025

Kristen

Beautiful modern property with unique, and cozy, design elements. The staff were warm, welcoming, and helpful. The breakfast was delicious. They did seem a bit understaffed for breakfast and the dining area on the roof could benefit from more seating. But everything was delicious and the staff were amazingly kind. Casa Izel will be me and my husband's go to CDMX hotel moving forward!

Leisure Partner

10/10

Exceptional

19 Oct 2025

Sian

Lovely staff, great place. We enjoyed our stay. Delicious welcome cocktail too. Where the hotel is located is a little busy / hectic / noisy for us. But would recommend if you’re looking to be in the downtown area of CDMX.

Leisure Partner

10/10

Exceptional

12 Oct 2025

Isaiah

Over the course of several trips, I’ve learned that it’s important for a place of stay to feel as close to home as possible. Only then, can you truly unwind and get to know and enjoy the place and people you’re visiting. With that in mind, I am fascinated by the extent to which Hotel Casa Izel and its staff have mastered what I consider to be the complicated art of hospitality. The hotel itself is a gem and strikes an incredible balance between a modern interior and a more historical exterior face. Staff like Adrián, Natalia and Saúl are masters at each of their crafts, and from our arrival in CDMX, I was convinced we’d made the right choice. I highly recommend Hotel Casa Izel to anyone (foreign or local) who is looking for a genuinely good time in CDMX. The staff are incredibly warm and receptive, and each person had their own nuggets of knowledge related to what is frankly one of the most majestic cities in the world. We didn’t have the opportunity to take advantage of everything the hotel offered, but rest assured, we’ll be back! I do, however, have a newfound love for chilaquiles for breakfast.

Leisure Partner

10/10

Exceptional

08 Oct 2025

Juan

Staff was friendly, helpful, & engaging. 10/10 would stay again!

Leisure Partner

10/10

Exceptional

05 Oct 2025

Clara

This hotel is a little gem in a fabulous neighborhood. Great experience overall!

Friends_and_family Friends

10/10

Exceptional

08 Sep 2025

karina

Stunning boutique hotel! Very walkable area! Had an incredible stay

Leisure Friends

4/10

Poor

05 Sep 2025

abbas

This place advertises as “Continental Breakfast” .
What they serve is one small cup of coffee, little fruit in a plate and 2 slices of toast. I asked for another cup of coffee and was charged for it.
Also, when we checked in they gave us a room with a bathroom which had no doors and there is a huge mirror right outside so there is zero privacy. RIDICULOUS!!
Of course they changed the room with some reluctance because we just could not accept that room.

10/10

Exceptional

28 Aug 2025

Peggy

Great hotel and location. Would have liked a courtyard or any shared indoor space that wasn’t a restaurant or bar

Leisure Partner

10/10

Exceptional

27 Aug 2025

Stephanie

I love it!

This hotel was so perfect and safe. Great spot to get everywhere.

Friends_and_family Friends

10/10

Exceptional

18 Aug 2025

Kristina

Maison was everything I expected. Beautiful room and near a lot of fun spots.

10/10

Exceptional

30 Jul 2025

Margarita

Maison Hotel is a beautiful hotel and the staff are professional, hard working and very kind. The hotel is located in Roma Norte and walking distance to everything Roma has to offer.

Leisure Family

8/10

Excellent

02 Jul 2025

MARK

The hotel is very nice. Staff are as well —and extremely helpful.

The restaurant Octavia is pure pleasure —and I am NOT a foodie.

The overall atmosphere is modern but a bit brutalist in places.

The “breakfast included” is fussy. A single option like fruit —yogurt, granola, etc. all extra!

Partner

10/10

Exceptional

07 Jun 2025

Mariola

Prime location, clean with very friendly staff. Room size was very comfortable.

Leisure Partner

10/10

Exceptional

25 May 2025

Cathleen

Absolutely loved this property! Gorgeous is an understatement. Staff was lovely and prompt service. Walkable area. 10/10

Leisure Partner

10/10

Exceptional

06 May 2025

Kaitlyn

Staff were incredible and experience was 10/10! Clean rooms and rooftop for brunch was amazing. Ambience near bar was cool.

10/10

Exceptional

19 Apr 2025

Daniel

Great stay and fantastic experienxe

Great stay with incredible service, very helpful employees, and beautiful architecture. Our room was gorgeous and provided all the comforts required after long days exploring the city.

Partner

10/10

Exceptional

18 Apr 2025

Meryl

Beautifully appointed and managed hotel. We loved our room, comfortable bed, terrace for coffee, fluffy towels, bath products. Jose, the hotel manager was lovely- helping with anything you need! Breakfast at the rooftop every morning was the best! The location is a short walk to great Condessa restaurants and parks. We so enjoyed our stay!!!

Leisure Family

10/10

Exceptional

29 Mar 2025

Malini

Beautiful hotel in a beautiful location! Close to shopping, dining and sightseeing.

Leisure Friends

10/10

Exceptional

28 Mar 2025

Jose

Perfect location, really clean. Excellent staff also

Leisure Family

10/10

Exceptional

28 Mar 2025

Jose

Perfecf location, really clean. Staff is excellent also

Leisure Family

6/10

Pleasant

14 Mar 2025

Andrew

Maison México Roma

The hotel itself is quite charming and has some modern amenities. As a designer, I found the design of the bathroom to be less than desirable. The sink faucet did not allow for placing bathroom necessities on the counter, the tile in the shower did not go far enough up the wall, causing the paint to crack from moisture damage, and there wasn't enough of a change in floor elevation to prevent the water from the shower to flow into the rest of the bathroom. This was a short stay for us on our way out of the city. We were in a hurry during checkout, as our driver was waiting outside. We took one TopoChico from the minibar (that was $65 pesos), and as I offered to pay for it before leaving, the front desk person did not believe me when I told him the cost and actually went to our room to verify the cost of minibar items before we could leave. This was strange and delayed our departure. Overall, we enjoyed the room and the location was excellent. Close to neighboring restaurants and attractions.

Partner

10/10

Exceptional

16 Feb 2025

Sue

Friendly, great food, clean, nice room

Leisure Family

4/10

Poor

09 Feb 2025

Daniel

We had an issue at check in, we booked a specific room (each room in the old wing has a name), and the front desk put us in a room right off the lobby that we didn’t book. They did try to rectify it, by moving us to a smaller room, with a smaller bed with no windows. Though it was quieter, we found issues in the room including a power socket falling out of the wall when we plugged something in. Additionally, the hotel cut the water supply on our first day for 1 1/2 hours with 10 minutes notice. Overall, very overpriced for a sub standard property.

Leisure Partner

6/10

Pleasant

02 Jan 2025

Lorraine - John

The hotel and room are very nice. The service is friendly but inept. You can’t rely on the staff for almost anything beyond friendliness. Our dinner at Octavia was the single worst meal we have ever had in a restaurant but everyone was truly friendly. If you are looking for a very nice room, good location and NOTHING MORE this is the place.

Partner

10/10

Exceptional

11 Dec 2024

Javier

Nice rooms

10/10

Exceptional

09 Dec 2024

alison

Absolutely loved staying here. Would go back and definitely send friends and family.

10/10

Exceptional

08 Dec 2024

Arthur

central beauty

beautiful hotel in central location!

Partner

10/10

Exceptional

24 Oct 2024

Elizabeth

My friends & I loved our stay here. The hotel is beautiful. Our room was the Contempo Queen. The interior was modern & full of warmth especially during the morning when the sunlight hits. At nighttime, the room was pretty dimmed given the light sources. Wish there was more lighting for the room at night. The beds were like clouds.

The area is central, convenient & walkable to so many CDMX's hot spots. The staff is top tier, shoutout to Brandon & Alberto! We will definitely be back at Maison México Roma!!

(This was minor, but there was a slight scent that we noticed in our bathroom. We also noticed this in the lobby so we just assumed it was a problem throughout the entire building at the time. Hopefully this was a temporary fix. We forgot to mention it. Despite this, we still loved our stay.)

Leisure Friends

10/10

Exceptional

19 Oct 2024

Alaina

We loved our stay here! The staff in particular were exceptionally welcoming and helpful. The hotel rooms themself are beautiful, the bed was so comfortable, and the included breakfast at the rooftop restaurant every morning was something to look forward to. We’ll be back!

Leisure Partner