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Onto Tonalá Mexico City

Mexico City · Mexico

Tonalá, 15View location

9.0/10Excellent106 Reviews
Cleanliness9.8/109.8
Comfort9.0/109.0
Condition9.4/109.4
Value9.6/109.6
Amenities8.6/108.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Onto Tonalá Mexico City

Embark on a journey with ONTO, where world-class service meets unparalleled hospitality in a tapestry of unique design. We redefine luxury by seamlessly blending opulent experiences with thoughtfully curated spaces, ensuring every moment is an immersive masterpiece.

ONTO crafts a realm where unparalleled service harmonizes with distinctive aesthetics, elevating hospitality to an art form. Welcome to a world where the extraordinary is our standard. We are not your typical hotel.

All our units are equipped with unique amenities, combined with thoughtful design, local curated guides and 24/7 concierge support. We started our journey just like you, as travelers. After years of unreliable hotels and inconsistent experiences while booking we decided to build our own.

We are personally involved in every detail to ensure you have a memorable experience at our units.

Read more about this hotelShow less

Located in Mexico City (Roma Norte), ONTO Tonalá Mexico City is within a 15-minute walk of Paseo de la Reforma and Angel of Independence Monument. This aparthotel is 0.7 mi (1.1 km) from Reforma 222 and 2.5 mi (4 km) from Palacio de Bellas Artes.

Make yourself at home in one of the 44 individually decorated guestrooms, featuring kitchenettes with microwaves and espresso makers. Your bed comes with down comforters and premium bedding. 55-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected.

Conveniences include laptop-compatible safes and separate sitting areas, and housekeeping is provided daily. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

Popular amenities

Free WiFi
Airport transfers
Dining services
Concierge
Laundry
Spa
Entertainment
Non-smoking

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Guests will receive an email with special check-in instructions Guest will receive an email before arrival 48 hours Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets allowed Only dogs and cats are allowed Maximum number of pets per room 1 Service animals are allowed Service animals are exempt from fees/restrictions Pets cannot be left unattended

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Deposit: USD 200 per accommodation, per stay

    We have included all charges provided to us by the property.

  • You need to know
    • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the aparthotel prior to arrival, using the contact information on the booking confirmation.
    • Guests can access their rooms with a mobile device.
  • Special Instructions
    This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Guests will receive an email within 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Host has indicated there is a carbon monoxide detector on the property
    • Host has indicated there is a smoke detector on the property
    • Safety features at this property include a fire extinguisher, a security system, and outdoor lighting
  • Minimal age
    18
  • Optional fees
    • Fee for cooked-to-order breakfast: approximately USD 22 for adults and USD 22 for children
    • Airport shuttle fee: USD 85 per vehicle (one-way, maximum occupancy 4)
    • Pet fee: USD 27 per accommodation (varies based on length of stay)
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Avenida Insurgentes 0.1 km / 0.1 mi
Glorieta de Insurgentes 0.3 km / 0.2 mi
Cibeles Fountain 0.4 km / 0.3 mi
Paseo de la Reforma 1 km / 0.6 mi
Spain Park 1.1 km / 0.7 mi
Reforma 222 1.1 km / 0.7 mi
Angel of Independence Monument 1.2 km / 0.7 mi
Mexico Park 1.2 km / 0.7 mi
Diana the Huntress Fountain 1.4 km / 0.8 mi
Arena México 1.4 km / 0.8 mi
Senate of the Republic 1.6 km / 1 mi
Torre Mayor 1.7 km / 1.1 mi
Metropolitan Hospital Angeles 1.8 km / 1.1 mi
Blackberry Auditorium 2 km / 1.2 mi
National Medical Center (Siglo XXI) 2 km / 1.3 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 2023
  • Total number of rooms: 41
  • Number of floors (main building): 11
  • aparthotel
  • American Express
  • MasterCard
  • Visa
  • City centre
  • Nearest Bus / Metro Stop
  • Airport
  • Wheelchair-accessible
  • 24-hour reception
Show 22 more facilities & services
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
  • Wi-fi
  • Launderette
  • Multilingual staff
  • 24-hour security
  • Smoke detector
  • Terrace
  • Concierge
  • Luggage room
  • Towels and bed linen
  • Café
  • BarExtra charge
  • Continental breakfast
  • LGTBIQ friendly
  • Deposit on arrival
  • Early Check-inExtra charge
  • Early departure
  • Non-smoking establishment
  • Credit card is compulsory as a deposit, no deposit in cash is accepted
  • Cash Free
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • APARTMENT DELUXE KING BEDAPARTMENT • DELUXE KING BEDAPT.DX-KG

    Photos are not available for this room type.

    Onto Tonalá Mexico City

    APARTMENT DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT QUEEN SIZE BEDAPARTMENT • QUEEN SIZE BEDAPT.QN

    Photos are not available for this room type.

    Onto Tonalá Mexico City

    APARTMENT QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT COMFORTAPARTMENT • COMFORTAPT.OM

    Photos are not available for this room type.

    Onto Tonalá Mexico City

    APARTMENT COMFORT

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    COMFORT

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.OM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT CLASSIC KING BEDAPARTMENT • CLASSIC KING BEDAPT.AS-KG

    Photos are not available for this room type.

    Onto Tonalá Mexico City

    APARTMENT CLASSIC KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    CLASSIC KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.AS-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Onto Tonalá Mexico City

9.0
Excellent
106 Reviews
Cleanliness
9.8 /10
Comfort
9.0 /10
Condition
9.4 /10
Value
9.6 /10
Amenities
8.6 /10
50 reviews shown
8/10
Excellent
30 Jul 2026
Belinda
Centrally located. Spacious and clean rooms. Close to shopping and restaurants
10/10
Exceptional
10 Jul 2026
Angela
Lovely location right in the heart of Roma Norte. Very walkable to local cafes, shops, restaurants, etc. The city view rooms are large with an apartment style layout. Very well decorated and chic. The additional black out curtains seperating the bedroom from the living area ensured a good night's sleep, along with a spacious and comfortable bed. The shower had excellent pressure along with very hot water. The little kitchen has everything you need should you want to cook, along with a mini fridge well-stocked with drinks and snacks for purchase. The staff was very kind and helpful, and the daily housekeeping was excellent. One of the best hotel stays I've had, and will definitely return next time I am in Mexico City!
Self
10/10
Exceptional
19 Jun 2026
Evan
The room was comfortable and spotless and the staff could not have been nicer. We will stay here whenever we visit Mexico City.
Partner
8/10
Excellent
12 Jun 2026
thomas
Great location and very helpful staff. The complimentary breakfast was ok. Mostly pastries, but enough to get moving and explore the city‘s culinary delights.
Partner
8/10
Excellent
03 Jun 2026
Miriam
This property was beautiful, and every place we wanted to have dinner was within a reasonable walking distance. Before booking, I read several reviews mentioning that the shower had a moldy smell or an unpleasant odor. I did notice a slight smell while showering, but it wasn’t enough to affect our stay.

I really appreciated that there was a security guard on the property at all times, which made us feel safe and secure. The lobby staff greeted us every time we came and went, and they were incredibly helpful. We were able to text them 24/7 through WhatsApp for recommendations, assistance, or any questions we had during our stay.

The property has been nicely updated, and the air conditioning worked great.

Overall, I have no complaints and would definitely stay here again.
Partner
10/10
Exceptional
16 Apr 2026
Farah
Had an absolutely incredible five day stay at ONTO Tonalá Mexico City. Check in process was quick and easy, the room was gorgeous, spacious and always clean. They had complimentary pastries for breakfast and the staff were incredibly helpful and went above and beyond to make our stay the best. The location is perfect too because we could walk to pretty much anywhere within 10-15 minutes. This is a great option if you’re staying in Roma Norte.
Family
10/10
Exceptional
13 Apr 2026
MADHUSUDHAN
Good
10/10
Exceptional
25 Mar 2026
Christopher
This is an upscale boutique hotel with a very cool vibe. No gym or restaurant or room service but a kitchen adequate for snacks. Coffee in the rooms and lobby and fresh croissants in the morning. Extremely clean, very helpful warm staff. Huge rooms (only 44 over 11 floors) with ultra modern layouts. Very quiet rooftop garden area for lounging. Trendy neighbourhood with so many great restaurants.
Partner
10/10
Exceptional
16 Mar 2026
maria
Such a great place to stay! The hotel is beautiful, very clean, and the staff were all so friendly and welcoming. The location was perfect and made getting around really easy. I had a wonderful experience and would absolutely stay here again.
10/10
Exceptional
28 Feb 2026
Darius
Staff was exceptional!
10/10
Exceptional
20 Feb 2026
Emily
Lovely hotel… great location, really nice room
10/10
Exceptional
06 Feb 2026
Pavandeep
10/10 superb! Fantastic rooms, super clean and modern. Great location and amazing views from rooftop. Staff is extremely helpful and accommodating. I would personally like to shoutout Abraham at the front desk who made our stay very comfortable, he was super friendly and helpful.
Leisure Partner
10/10
Exceptional
23 Jan 2026
mohamed
True hidden gem in a great location, loved everything about this hotel, flats, breathtaking views from the rooftop and super friendly staff.
Leisure Self
8/10
Excellent
23 Nov 2025
Lea
Hotel was staff was friendly and welcoming. Our concierge Chris was more than helpful making check in seamless, he did speak English. We stayed on the 10th floor, our room was clean and had a kitchenette that provided filtered water. Our room did smell like sewage but to be fair I think this is a problem through out the city and my only complaint about this hotel. We booked our room to include a continental breakfast and one free spirits per day. We did not receive either. There was only fresh pan dulce in the lobby every morning. If there’s an option to book without the breakfast and spirit, you’re better off saving the money. They had a nice rooftop to catch the sunset. Overall it’s in a great location and within walking distance to many food options and coffee shops.
Leisure Friends
10/10
Exceptional
08 Nov 2025
Nav
Beautiful room, fully equipped kitchen and friendly staff! Great location, roof top terrace with free wifi and coffee. highly recommend this hotel, will definitely book again!
Leisure Partner
2/10
Poor
31 Oct 2025
Madison
The first review I've ever written but our stay was so awful I have no choice. My husband & I are incredibly well-traveled and have stayed in hotels all over the world. ONTO is absolutely not a 5-star hotel, not even close. A 2 at best and that's a stretch. The point of a hotel is to SLEEP, and it's absolutely impossible to sleep here. The booming nightclub next door had our windows shaking and room vibrating until ~3 am. Sure, the hotel provides cheap earplugs but they didn't help at all. Perhaps the most frustrating though were the dozens of mosquitos in our room. Once we turned the lights off and *attempted* to sleep, we just heard buzzing in our ears and were constantly turning the lights back on to kill them. We weren't able to sleep at all, and found ourselves with countless bites in the morning. Upon speaking to the front desk, they told us they'd swap our room after the first miserable night (though we paid for the most expensive room category, we were more than willing to downgrade if it meant actually getting some rest). The next morning, Mario scoffed at us saying there were no other rooms available. 3 times we asked over the course of 36 hours with zero solution. The second night was no better. Loud noises and endless mosquitos in our room. Finally, my husband & I booked another hotel and cut our losses for the rest of our stay. As we checked out prematurely, Mario once again could not have cared less. I'll be taking this up with my CC company. Worst hotel ever!!
10/10
Exceptional
23 Oct 2025
mai khoi
Awesome design and location, walkable to everything . I had a room on the higher floor and it had fantastic views. The room was well appointed, had great toiletries, little knickknacks that made it feel like home. The inside/outside design of the staircase is beautiful and showcased the thoughtful design. Highly recommend and would gladly stay again.
Friends_and_family Friends
6/10
Pleasant
20 Oct 2025
Natasha
The rooms are very nice and well-appointed, but our room smelled terrible and there must be someone with like 20 dogs nearby, because they go off barking all together every morning and it’s super loud.
Leisure Partner
10/10
Exceptional
13 Oct 2025
Ryan
Onto Tonalá = fantastic communication from staff, walkable to restaurants in either Los Ciebles / Roma Norte / Juarez. Clean modern rooms.
Leisure Self
10/10
Exceptional
13 Oct 2025
Kahila
I hesitate to leave this comment because I don’t want this hotel to be booked out all the time. An amazing stay, comfort, great communication, beautiful space, ease of access to great restaurants and bars.
Partner
6/10
Pleasant
06 Oct 2025
Steven
The bed was a bit uncomfortable. There is air conditioning but the unit is in the living area away from the bedroom. The hotel should have complimentary coffee or beverages in the lobby.
Leisure Partner
10/10
Exceptional
28 Sep 2025
wolter
Great staff
Business_and_leisure Self
8/10
Excellent
06 Sep 2025
Christopher
We really enjoyed our stay at Ontala Mexico City. The room was huge, and provided us an apartment like feel, rather than a smaller hotel room. It was wonderful to have the living area to use while we took a break from exploring all Mexico City had to offer. I was also able to take a meeting via Zoom and had no problems with the WiFi.

The location was perfect - we will central to everything and walking distance to so many incredible restaurants, bars, and much more.

I’d like to give a special shoutout to Abraham at the front desk. He welcomed us with such a positive attitude, and kept that welcoming energy our whole stay. Our last day he went above and beyond to plan an itinerary for us in an area we had yet to explore. Thank you Abraham and the entire staff.

See you next time we are in Mexico City!
10/10
Exceptional
02 Sep 2025
AYANO
Very clean, spacious chic hotel with many dining option nearby in RomanNorte.
Leisure Partner
10/10
Exceptional
03 Aug 2025
Anna Maria

Wonderful hotel in the heart of Roma Norte

Beautifully designed hotel, perfectly situated with walkable distance to many attractions in Roma and Condesa. Wonderful choice of cafés and restaurants nearby. Lovely rooftop with great views of the city.
Partner
10/10
Exceptional
25 Jul 2025
JOSE ALEJANDRO HINOJOSA
Excellent
8/10
Excellent
20 Jul 2025
Peggy
This hotel is very conveniently located. The front desk staff is friendly. The apartment is spacious and clean. The kitchen comes with dishes, skillets and silverware. There's a small container of cooking oil but nothing else so bring salt and pepper and whatever else you may need. The stove was impossible to operate because there were no instructions and the fan above didn't work. Maintenance came right away and they replaced the motor of the fan the next day. The stove randomly shut off every couple of minutes. There's also a microwave. Although there are windows, which I opened for a few minutes, there are mosquitoes and they came right in, I wasn't able to find them but they came out to bite me at night so had to sleep with the covers over my head. The mattress was really hard and uncomfortable although I know that's a matter of personal preference.
10/10
Exceptional
16 Jul 2025
Anna Maria

Beautifully designed hotel and rooms

Wonderful stay in a beautifully designed hotel and room. Perfectly located to walk around the neighbourhood and beyond. Great restaurants and parks all at walking distance. A little noisy at night but I was not bothered by it. The hotel room had everything we needed and more for a 3 day stay. Absolutely loved it!
Partner
10/10
Exceptional
11 Jul 2025
Tod J
Nice place but a little noisy.
Business_and_leisure Partner
8/10
Excellent
11 Jul 2025
Julio Rodrigo
The elevator did not work for more than 24 hours.
Business Self
10/10
Exceptional
09 Jun 2025
Camille
Location
Leisure Partner
4/10
Poor
03 May 2025
Orhan
The building and room were beautiful and this would have been one of our best hotel stays ever! But the bed was so hard and uncomfortable to the point we couldn't sleep and woke up with back issues (we're young adults, fit). We requested to change rooms the first morning but there wasn't any availability so we had to stay. Given the high price tag we paid for this stay we requested the hotel waive the mini bar purchases (5 items at $50) as a sign of understanding. Unfortunately, the staff didn't show any genuine interest about our concern, no follow ups or check-ins or even small signs of understanding, the fact we didn't sleep properly on our vacation in the city all 4 nights meant nothing to them. At check-out the receptionist even told us others have complained about the beds which we didn't see in any of the reviews (and why I'm sharing this here). Despite the receptionist saying they will waive the mini bar charges, they did not and upon returning home the hotel manager is gaslighting us by saying we didn't speak up and there is no record of our complaint - blatant lie. To summarize: beautiful property, just like the pictures, modern, clean, horrible beds and staff that couldn't care less.
Leisure Partner
10/10
Exceptional
01 May 2025
Omar
Would stay here again.
Leisure Self
10/10
Exceptional
26 Mar 2025
Lisa
Friendly front desk staff. The room itself was amazing with great views!
Business_and_leisure Friends
10/10
Exceptional
09 Mar 2025
Carlos
Would stay again.
Leisure Partner
10/10
Exceptional
07 Mar 2025
Marci

Great and safe location

My stay here was wonderful. I highly recommend Onto if you are traveling to Mexico City because it’s near everything. All you have to do is walk out your door and you’re welcomed by a nice neighborhood, walking distance to restaurants and shopping. I also felt super safe here and there is security 24/7. Diego and Chris at the front desk are wonderful and very helpful. I would definitely go back and stay at this location. The only downfall is that they don’t offer double bed options.
Friends_and_family Family
6/10
Pleasant
03 Mar 2025
Ignacio
I would rate our overall experience as average to above average. Staff was not warm, the smoke alarm beeped all night and kept us up. Foul odor from shower.
Leisure Partner
10/10
Exceptional
21 Jan 2025
Kamaria

Great Roma Stay

We loved this room! It was cute, comfy, clean and smelled great. The location was ideal and we loved the rooftop garden- we had great views of the sunset each night.
Partner
10/10
Exceptional
25 Nov 2024
Matan

The best choice in Mexico City

We had an amazing stay at this hotel! The service was truly exceptional, with a 24-hour concierge available through WhatsApp who helped us with all our requests, including booking restaurants and activities, which made our trip so much easier and enjoyable.

The property is new, spotless, and beautifully maintained. We stayed in the panoramic suite, which was absolutely stunning—it had breathtaking views and a modern, luxurious design. Highly recommend booking this suite for an unforgettable experience!

The breakfast is minimal but still a thoughtful and pleasant touch to start the day. Overall, an outstanding experience, and we can’t wait to come back!
Partner
6/10
Pleasant
11 Nov 2024
Osmel
Did not received housekeeping service
Business_and_leisure Partner
10/10
Exceptional
22 Sep 2024
Anneliese
I had an excellent stay at this hotel! The staff was incredibly attentive and went above and beyond to ensure I had everything I needed. The location was perfect, with easy access to all the nearby attractions, stores, and cafes. I will definitely stay here again on my next visit!
Leisure Self
4/10
Poor
10 Jul 2024
Renato

Disappointing

No air conditioning.
Friends_and_family Friends
10/10
Exceptional
25 Apr 2024
Joseph
Staff was excellent
6/10
Pleasant
25 Apr 2024
Eric
The ONTO property was very nicely appointed and the staff was beyond kind. The only big downside was it was very hot while we were there in March and there was no AC so we had to sleep with the windows open and it was super loud outside, especially at night. There's a club nearby and it was going all night long. Additionally, there were no screens on the windows so mosquitos got in and ate us alive all night.
Leisure Partner
10/10
Exceptional
15 Apr 2024
Eugene
Newer property had lots of space, comfy beds and attentive service. We felt so well cared for, especially by Elaina our maid. She was so attentive to details.
The location is very walkable to restaurants in Roma Norte.
A very wonderful stay. Highly recommended.
Leisure Partner
8/10
Excellent
09 Mar 2024
Verified traveler
Relaxing Spacious Design. Windows need screens, we had a lot of mosquitos.
Business
10/10
Exceptional
05 Mar 2024
Leonardo

Perfect apartment hotel to fall in love with CDMX

We had a panomaric apartment and it was wonderful. The apartment was fully equipped with a proper kitchen, living room, bathroom essentials and comfortable bed.
The hotel is centrally located and a perfect spot to do some exploring by foot. Property is very safe and staff was amazing. Daily housekeeping is a nice touch you won’t get that at typical apartment stays. They have a friendly front desk team. Jessica was lovely and we felt like we had a knowledgeable friend to ask questions and get some tips for our visit.
The hotel has two roof decks and even washer and dryer if you needed to do laundry. They had yoga mats for use and we were happy to learn that they are working on a restaurant and cafe to make the property even more appealing.
Will definitely stay again.
Partner
10/10
Exceptional
26 Feb 2024
David
An extraordinarily unique, modern 'boutique' hotel, in an excellent location at the edge of the lively and highly popular Roma Norte neighbourhood.
A new building with a high level of design and good amenities, with friendly efficient reception staff, and an excellent cleaning staff.
Leisure Partner
8/10
Excellent
19 Feb 2024
Katie

Beautiful Hotel - needs A/C

The rooms and building were beautifully designed, and the staff was friendly and helpful. The building really needs air conditioning. It stuffy in our room during the day even though it is winter and the weather is not warm.
Friends_and_family Friends
10/10
Exceptional
13 Feb 2024
Philip
Friendly staff and beautiful property. Will definitely be back
Leisure Partner

Location & surroundings

Onto Tonalá Mexico City
Tonalá, 15, Ciudad De México, Mexico

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Onto Tonalá Mexico City

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