Onto Tonalá Mexico City

Mexico , Mexico City
Ciudad de México, Tonalá, 15
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50 reviews shown

10/10

Exceptional

16 Mar 2026

maria

Such a great place to stay! The hotel is beautiful, very clean, and the staff were all so friendly and welcoming. The location was perfect and made getting around really easy. I had a wonderful experience and would absolutely stay here again.

10/10

Exceptional

28 Feb 2026

Darius

Staff was exceptional!

10/10

Exceptional

20 Feb 2026

Emily

Lovely hotel… great location, really nice room

10/10

Exceptional

06 Feb 2026

Pavandeep

10/10 superb! Fantastic rooms, super clean and modern. Great location and amazing views from rooftop. Staff is extremely helpful and accommodating. I would personally like to shoutout Abraham at the front desk who made our stay very comfortable, he was super friendly and helpful.

Leisure Partner

10/10

Exceptional

23 Jan 2026

mohamed

True hidden gem in a great location, loved everything about this hotel, flats, breathtaking views from the rooftop and super friendly staff.

Leisure Self

8/10

Excellent

23 Nov 2025

Lea

Hotel was staff was friendly and welcoming. Our concierge Chris was more than helpful making check in seamless, he did speak English. We stayed on the 10th floor, our room was clean and had a kitchenette that provided filtered water. Our room did smell like sewage but to be fair I think this is a problem through out the city and my only complaint about this hotel. We booked our room to include a continental breakfast and one free spirits per day. We did not receive either. There was only fresh pan dulce in the lobby every morning. If there’s an option to book without the breakfast and spirit, you’re better off saving the money. They had a nice rooftop to catch the sunset. Overall it’s in a great location and within walking distance to many food options and coffee shops.

Leisure Friends

10/10

Exceptional

08 Nov 2025

Nav

Beautiful room, fully equipped kitchen and friendly staff! Great location, roof top terrace with free wifi and coffee. highly recommend this hotel, will definitely book again!

Leisure Partner

2/10

Poor

31 Oct 2025

Madison

The first review I've ever written but our stay was so awful I have no choice. My husband & I are incredibly well-traveled and have stayed in hotels all over the world. ONTO is absolutely not a 5-star hotel, not even close. A 2 at best and that's a stretch. The point of a hotel is to SLEEP, and it's absolutely impossible to sleep here. The booming nightclub next door had our windows shaking and room vibrating until ~3 am. Sure, the hotel provides cheap earplugs but they didn't help at all. Perhaps the most frustrating though were the dozens of mosquitos in our room. Once we turned the lights off and *attempted* to sleep, we just heard buzzing in our ears and were constantly turning the lights back on to kill them. We weren't able to sleep at all, and found ourselves with countless bites in the morning. Upon speaking to the front desk, they told us they'd swap our room after the first miserable night (though we paid for the most expensive room category, we were more than willing to downgrade if it meant actually getting some rest). The next morning, Mario scoffed at us saying there were no other rooms available. 3 times we asked over the course of 36 hours with zero solution. The second night was no better. Loud noises and endless mosquitos in our room. Finally, my husband & I booked another hotel and cut our losses for the rest of our stay. As we checked out prematurely, Mario once again could not have cared less. I'll be taking this up with my CC company. Worst hotel ever!!

10/10

Exceptional

23 Oct 2025

mai khoi

Awesome design and location, walkable to everything . I had a room on the higher floor and it had fantastic views. The room was well appointed, had great toiletries, little knickknacks that made it feel like home. The inside/outside design of the staircase is beautiful and showcased the thoughtful design. Highly recommend and would gladly stay again.

Friends_and_family Friends

6/10

Pleasant

20 Oct 2025

Natasha

The rooms are very nice and well-appointed, but our room smelled terrible and there must be someone with like 20 dogs nearby, because they go off barking all together every morning and it’s super loud.

Leisure Partner

10/10

Exceptional

13 Oct 2025

Ryan

Onto Tonalá = fantastic communication from staff, walkable to restaurants in either Los Ciebles / Roma Norte / Juarez. Clean modern rooms.

Leisure Self

10/10

Exceptional

13 Oct 2025

Kahila

I hesitate to leave this comment because I don’t want this hotel to be booked out all the time. An amazing stay, comfort, great communication, beautiful space, ease of access to great restaurants and bars.

Partner

6/10

Pleasant

06 Oct 2025

Steven

The bed was a bit uncomfortable. There is air conditioning but the unit is in the living area away from the bedroom. The hotel should have complimentary coffee or beverages in the lobby.

Leisure Partner

10/10

Exceptional

28 Sep 2025

wolter

Great staff

Business_and_leisure Self

8/10

Excellent

06 Sep 2025

Christopher

We really enjoyed our stay at Ontala Mexico City. The room was huge, and provided us an apartment like feel, rather than a smaller hotel room. It was wonderful to have the living area to use while we took a break from exploring all Mexico City had to offer. I was also able to take a meeting via Zoom and had no problems with the WiFi.

The location was perfect - we will central to everything and walking distance to so many incredible restaurants, bars, and much more.

I’d like to give a special shoutout to Abraham at the front desk. He welcomed us with such a positive attitude, and kept that welcoming energy our whole stay. Our last day he went above and beyond to plan an itinerary for us in an area we had yet to explore. Thank you Abraham and the entire staff.

See you next time we are in Mexico City!

10/10

Exceptional

02 Sep 2025

AYANO

Very clean, spacious chic hotel with many dining option nearby in RomanNorte.

Leisure Partner

10/10

Exceptional

03 Aug 2025

Anna Maria

Wonderful hotel in the heart of Roma Norte

Beautifully designed hotel, perfectly situated with walkable distance to many attractions in Roma and Condesa. Wonderful choice of cafés and restaurants nearby. Lovely rooftop with great views of the city.

Partner

10/10

Exceptional

25 Jul 2025

JOSE ALEJANDRO HINOJOSA

Excellent

8/10

Excellent

20 Jul 2025

Peggy

This hotel is very conveniently located. The front desk staff is friendly. The apartment is spacious and clean. The kitchen comes with dishes, skillets and silverware. There's a small container of cooking oil but nothing else so bring salt and pepper and whatever else you may need. The stove was impossible to operate because there were no instructions and the fan above didn't work. Maintenance came right away and they replaced the motor of the fan the next day. The stove randomly shut off every couple of minutes. There's also a microwave. Although there are windows, which I opened for a few minutes, there are mosquitoes and they came right in, I wasn't able to find them but they came out to bite me at night so had to sleep with the covers over my head. The mattress was really hard and uncomfortable although I know that's a matter of personal preference.

10/10

Exceptional

16 Jul 2025

Anna Maria

Beautifully designed hotel and rooms

Wonderful stay in a beautifully designed hotel and room. Perfectly located to walk around the neighbourhood and beyond. Great restaurants and parks all at walking distance. A little noisy at night but I was not bothered by it. The hotel room had everything we needed and more for a 3 day stay. Absolutely loved it!

Partner

10/10

Exceptional

11 Jul 2025

Tod J

Nice place but a little noisy.

Business_and_leisure Partner

8/10

Excellent

11 Jul 2025

Julio Rodrigo

The elevator did not work for more than 24 hours.

Business Self

10/10

Exceptional

09 Jun 2025

Camille

Location

Leisure Partner

4/10

Poor

03 May 2025

Orhan

The building and room were beautiful and this would have been one of our best hotel stays ever! But the bed was so hard and uncomfortable to the point we couldn't sleep and woke up with back issues (we're young adults, fit). We requested to change rooms the first morning but there wasn't any availability so we had to stay. Given the high price tag we paid for this stay we requested the hotel waive the mini bar purchases (5 items at $50) as a sign of understanding. Unfortunately, the staff didn't show any genuine interest about our concern, no follow ups or check-ins or even small signs of understanding, the fact we didn't sleep properly on our vacation in the city all 4 nights meant nothing to them. At check-out the receptionist even told us others have complained about the beds which we didn't see in any of the reviews (and why I'm sharing this here). Despite the receptionist saying they will waive the mini bar charges, they did not and upon returning home the hotel manager is gaslighting us by saying we didn't speak up and there is no record of our complaint - blatant lie. To summarize: beautiful property, just like the pictures, modern, clean, horrible beds and staff that couldn't care less.

Leisure Partner

10/10

Exceptional

01 May 2025

Omar

Would stay here again.

Leisure Self

10/10

Exceptional

26 Mar 2025

Lisa

Friendly front desk staff. The room itself was amazing with great views!

Business_and_leisure Friends

10/10

Exceptional

09 Mar 2025

Carlos

Would stay again.

Leisure Partner

10/10

Exceptional

07 Mar 2025

Marci

Great and safe location

My stay here was wonderful. I highly recommend Onto if you are traveling to Mexico City because it’s near everything. All you have to do is walk out your door and you’re welcomed by a nice neighborhood, walking distance to restaurants and shopping. I also felt super safe here and there is security 24/7. Diego and Chris at the front desk are wonderful and very helpful. I would definitely go back and stay at this location. The only downfall is that they don’t offer double bed options.

Friends_and_family Family

6/10

Pleasant

03 Mar 2025

Ignacio

I would rate our overall experience as average to above average. Staff was not warm, the smoke alarm beeped all night and kept us up. Foul odor from shower.

Leisure Partner

10/10

Exceptional

21 Jan 2025

Kamaria

Great Roma Stay

We loved this room! It was cute, comfy, clean and smelled great. The location was ideal and we loved the rooftop garden- we had great views of the sunset each night.

Partner

10/10

Exceptional

25 Nov 2024

Matan

The best choice in Mexico City

We had an amazing stay at this hotel! The service was truly exceptional, with a 24-hour concierge available through WhatsApp who helped us with all our requests, including booking restaurants and activities, which made our trip so much easier and enjoyable.

The property is new, spotless, and beautifully maintained. We stayed in the panoramic suite, which was absolutely stunning—it had breathtaking views and a modern, luxurious design. Highly recommend booking this suite for an unforgettable experience!

The breakfast is minimal but still a thoughtful and pleasant touch to start the day. Overall, an outstanding experience, and we can’t wait to come back!

Partner

6/10

Pleasant

11 Nov 2024

Osmel

Did not received housekeeping service

Business_and_leisure Partner

10/10

Exceptional

22 Sep 2024

Anneliese

I had an excellent stay at this hotel! The staff was incredibly attentive and went above and beyond to ensure I had everything I needed. The location was perfect, with easy access to all the nearby attractions, stores, and cafes. I will definitely stay here again on my next visit!

Leisure Self

4/10

Poor

10 Jul 2024

Renato

Disappointing

No air conditioning.

Friends_and_family Friends

10/10

Exceptional

25 Apr 2024

Joseph

Staff was excellent

6/10

Pleasant

25 Apr 2024

Eric

The ONTO property was very nicely appointed and the staff was beyond kind. The only big downside was it was very hot while we were there in March and there was no AC so we had to sleep with the windows open and it was super loud outside, especially at night. There's a club nearby and it was going all night long. Additionally, there were no screens on the windows so mosquitos got in and ate us alive all night.

Leisure Partner

10/10

Exceptional

15 Apr 2024

Eugene

Newer property had lots of space, comfy beds and attentive service. We felt so well cared for, especially by Elaina our maid. She was so attentive to details.
The location is very walkable to restaurants in Roma Norte.
A very wonderful stay. Highly recommended.

Leisure Partner

8/10

Excellent

09 Mar 2024

Verified traveler

Relaxing Spacious Design. Windows need screens, we had a lot of mosquitos.

Business

10/10

Exceptional

05 Mar 2024

Leonardo

Perfect apartment hotel to fall in love with CDMX

We had a panomaric apartment and it was wonderful. The apartment was fully equipped with a proper kitchen, living room, bathroom essentials and comfortable bed.
The hotel is centrally located and a perfect spot to do some exploring by foot. Property is very safe and staff was amazing. Daily housekeeping is a nice touch you won’t get that at typical apartment stays. They have a friendly front desk team. Jessica was lovely and we felt like we had a knowledgeable friend to ask questions and get some tips for our visit.
The hotel has two roof decks and even washer and dryer if you needed to do laundry. They had yoga mats for use and we were happy to learn that they are working on a restaurant and cafe to make the property even more appealing.
Will definitely stay again.

Partner

10/10

Exceptional

26 Feb 2024

David

An extraordinarily unique, modern 'boutique' hotel, in an excellent location at the edge of the lively and highly popular Roma Norte neighbourhood.
A new building with a high level of design and good amenities, with friendly efficient reception staff, and an excellent cleaning staff.

Leisure Partner

8/10

Excellent

19 Feb 2024

Katie

Beautiful Hotel - needs A/C

The rooms and building were beautifully designed, and the staff was friendly and helpful. The building really needs air conditioning. It stuffy in our room during the day even though it is winter and the weather is not warm.

Friends_and_family Friends

10/10

Exceptional

13 Feb 2024

Philip

Friendly staff and beautiful property. Will definitely be back

Leisure Partner

10/10

Exceptional

27 Jan 2024

David

Great base to explore and very friendly staff

I’m a first time visitor to Mexico and this was my first stop, for five nights before heading off the beach. This is an apartment block with concierge services, not a hotel, but the staff do a lot to help you. For me this started back in the UK where I was able to text them to arrange an airport pick up (this was much appreciated as I was arriving after a 12-hr flight, in the evening); and even included them going out to BUY an iron for me to use as they didn’t have one but I needed it. The hotel is in a safe location within a short walk to a bunch of restaurants and coffee shops. It’s a little noisy as it’s in a busy area (I arrived on a Saturday night and I could hear music from a local club til about 3am) - though this didn’t bother me but if you are a very light sleeper then you may want to consider that (it’s more a point about the neighbourhood than the building - I imagine anywhere around this place will the same). There is no heating or air con though this didn’t bother me as lots of windows - though means a bit more noise. SUPER comfortable bed and I slept really well.

Self

8/10

Excellent

23 Jan 2024

YUER

Pros:
Very friendly staff (Israel and Manuel at front desk were both pleasant to work with), nice interior design with big windows and modern decor, full kitchen with basic appliance, convenience location, etc.

Cons:
The water shield of the shower is bad - water leaked everywhere on the bathroom floor and will gradually damage the floor/wall. The bathroom had a terrible sewage odor during my entire stay so I had to keep the bathroom door shut.

Leisure

6/10

Pleasant

08 Jan 2024

Peter

The facilities were very nice and clean and the staff was very kind, helpful and communicative.

The only complaint was the noise. The street noise came up through the windows and it was hard to get a good night sleep - passing traffic, people talking, and nearby dance clubs could be heard all night. There was no AC either so we had to have the windows open to keep some airflow happening.

Partner

8/10

Excellent

08 Jan 2024

Daniel

Onto is a very beautiful hotel in a great area. The staff is friendly and does their best to make sure you are comfortable. They have full time security which is consoling. My only gripe is there is no heating and air but that's pretty standard for CDMX, also it's next to a very busy street so if noise bothers you beware. I would stay here again on the highest floor!

Business_and_leisure Partner

6/10

Pleasant

07 Jan 2024

Ali

Good looking property, terrible infrastructure.

This building is new and great looking but the infrastructure is terrible. Water heater only works for 5 minutes. There is not air conditioning. No heating no cooling, which makes your sleep miserable. There are very loud clubs around the property. Electrical power blows up if you use the power outlet when the water heater is working, which then the handyman has to change the wires and fuses.(see my picture after we used the blowdryer)

Friends_and_family Family

10/10

Exceptional

30 Dec 2023

hollie

Fabulous!! Such a wonderful stay at Onto Tonalá. From checkin to check out lead concierge Israel and his team were white glove service, always available and making sure we were taken care of. The rooms and amenities are beautiful, stylish and clean. The neighborhood so cute. Highly recommend.

Leisure Partner

10/10

Exceptional

16 Dec 2023

Edwardo

New boutique hotel

They had the room earlier than expected. Welcomed with coffee. Mineral water. And sweet bread. Very nice and attentive. It’s really well taken care for but also a couple of months old. I’d come back again easily.

Partner

10/10

Exceptional

29 Nov 2023

Ali

Super clean and accommodating. The area is full of dining options.

Business_and_leisure