Name: NH Collection Mexico City Reforma
Address: Calle Liverpool 155, Cuauht‚moc, Zona Rosa, Mexico D.f., 06600, MX

NH Collection Mexico City Reforma

Mexico City · Mexico

Calle Liverpool 155, Cuauht‚moc, Zona RosaView location

100 reviews shown

6/10

Pleasant

04 Aug 2026

Roderick

Pretty Hoham hotel. Good: staff member named Eric, pool, location and showers. Bad: excruciating check-in and checkout process, unhelpful front desk staff, charged me for mini bar when I didn’t use it, charges for water bottles (in a country where you can’t drink the tap water).

10/10

Exceptional

04 Aug 2026

Onirian

No me gustó que no avisaron que la comida o snak que estaba en el refri de la habitación se cobraría y muy caro por cierto 👎

10/10

Exceptional

02 Aug 2026

MUHAMMAD

Keep it up

10/10

Exceptional

01 Aug 2026

christian

Location is fantastic. Tons of restaurants, bars, coffee shops and nightlife. Book with confidence

8/10

Excellent

27 Jul 2026

John

Great hotel and location!!! Only thing is that there is a club next door and the musoc is loud till about 3 or 4 am on the weekends .

4/10

Poor

25 Jul 2026

Kenneth

Didn’t like, the awful smell in the lobby, lots of cheap air freshener covering up something horrible, getting paint on our skin, jewelry and clothes while sitting near pool.(oil based). Or, not being let into our room 45 minutes late because housekeeping was in the room.

10/10

Exceptional

25 Jul 2026

Elisa

Amazing hotel i definitely recommend. The room was very clean & staff was very nice. My kids loved the pool & most Amazing is that you have many different restaurants and stores around.

6/10

Pleasant

23 Jul 2026

Justin

The best part about this hotel was the breakfast. The staff weren’t all that accommodating and often would have different answers to questions depending on who you talked to, but were always polite. The hotel was kept pretty clean which I liked but my shower door didn’t close all the way. Overall I did enjoy my stay.

10/10

Exceptional

22 Jul 2026

Jocelyn

Perfect location for walking around and being so close to restaurants. The hotel staff were so helpful and kind to answer any questions we had.

Friends

10/10

Exceptional

16 Jul 2026

Carlos

I would Highly recommend

Business

10/10

Exceptional

13 Jul 2026

hugh

Excellent

10/10

Exceptional

12 Jul 2026

Jéhanne

Nice big room. Pool a bit disappointing. We had to ask for our room to be cleaned.
Ideal location - to walk by foot everywhere and very alive neighborhood.

Partner

6/10

Pleasant

12 Jul 2026

Blake

The noise. Wish I’d saw a review about being on the backside of the hotel and loud music until 2am if not later. I had to get up at 4:30am for a flight and got absolutely zero sleep. I’d imagine the front side is better as there aren’t bars/clubs on that side. Unfortunately that alone will stand out. Everything else was as expected for the price.

Self

6/10

Pleasant

12 Jul 2026

Christopher

Breakfast was not good at all , old crusty Spanish omlette not fresh

Self

4/10

Poor

02 Jul 2026

CHARLES

Upon arrival, we were told our reservation was for a room with one bed, even though we had a printed itinerary clearly showing we had booked and paid for a premium room with two beds and a terrace. The front desk initially made no effort to resolve the issue and simply told us to contact Expedia. Since it was a peak weekend during the FIFA World Cup and Pride events, finding alternate accommodations elsewhere was not a realistic option.

It wasn't until we said we would accept any room with two beds that the staff began looking for alternatives. They eventually offered what they described as an upgraded premium room with two beds, but it did not include the terrace that was part of our reservation. Despite not receiving the room we had reserved and paid for, no adjustment or partial refund was offered.

The room itself also had maintenance issues. The bathroom door dragged across the floor every time it was opened, and the lights above the TV flickered every night. In addition, the TV did not support Wi-Fi, so streaming services were not available.

Overall, this was a disappointing experience. We paid for a premium room with two beds and a terrace but did not receive the room we reserved. Combined with the lack of assistance upon arrival, the maintenance issues, and the refusal to provide any compensation for the missing terrace, this was not the level of service we expected.

Friends

10/10

Exceptional

02 Jul 2026

Adib Esam

Great property

Self

10/10

Exceptional

26 Jun 2026

Silvia

Muy buen hotel, precio-calidad inmejorable.

Self

10/10

Exceptional

23 Jun 2026

Hector

Hotel, pool service, gym all were great.. I would have liked a little more attention in the hotel restaurant. There were only 2 people covering and service felt a little slow. Service was good but could have been great. Area had many places to go to and very easy to walk. Definitely will recommend

Family

8/10

Excellent

22 Jun 2026

Franklin

Location is perfect to walk around, lots of nearby restaurants, feels safe to hang around, pool has a heather pump so is nice to get in even in a chilly night, good size gym, adequate room configuration, helpful staff, walk in distance from Roma district. The bad, probably only my room, shower will get out no matter what you do, so be careful when stepping out of the shower, wc glass door stuck to the floor, you need to lift it up to close.

Friends

8/10

Excellent

12 Jun 2026

Vasu

The hotel is beautiful and It was a very clean room and the maintenance staff cleaned everyday. The restaurant has decent menu with decent pricing. The location is amazing and the restaurants walkable.

Family

8/10

Excellent

06 Jun 2026

Carlos

10/10

Exceptional

01 Jun 2026

Rocio

all good

4/10

Poor

31 May 2026

lawrence

It's a fair hotel in Reforma. Not too far from the Angel of Independence, a grocery store, a 7-Eleven, and some eateries. the Police station is nearby, so the area is safe. The hotel itself is a bit rougher. The carpeting is dingy. The air isn't clean. And the bathrooms are filled with gnats that keep coming back through the drain.

There is a perplexing amount of service checks, i.e. the mini bar, the cleaners, the laundry. The lighting in the room was glitchy due to makeshift electrical work. It's a work in progress, and it shows. I'm also confused about the construction on the third floor and the aroma throughout the hotel.

The staff is nice and aims to please. I would highly recommend that the ownership gets and unbias walkthrough to share opinions and areas of improvement. The lobby bathrooms didn't have any paper, etc.

It needs work, but if you don't mind, it's serviceable. My room on the 4th Floor was terrible. The view was of the service roof. Finally, it can get loud if there are celebrations in the city. We heard festivities and soccer match celebrations until 2 am.

Partner

10/10

Exceptional

23 May 2026

charles

Pool needs cleaning it’s too foggy

Family_with_children

10/10

Exceptional

22 May 2026

Sebastian J

Cleanliness is great and the location is very convenient.

Self

8/10

Excellent

22 May 2026

Jadira

Partner

10/10

Exceptional

18 May 2026

alex

Great view in the rooms, the staff was very friendly and attentive. Very nice location In Mexico City.

Friends

6/10

Pleasant

18 May 2026

Norma

It's so loud, impossible to sleep. I thought being on the 11th floor would spare me from the known noise complaints, but I was wrong. Partying from the club downstairs until 5am - needless to say, I return from my vacation restless. Rooms are also fairly worn. They had to fix the AC, Fridge, and toilet during my short 4 night stay. Shower pressure is fantastic though and staff are friendly. Speak easy attached to the hotel is a must! Will I return? Maybe. But I wouldn't recommend it.

Partner

10/10

Exceptional

18 May 2026

Eduardo

Yes

10/10

Exceptional

06 May 2026

Jessica

This hotel was great! From the friendly staff to the cleanliness of the rooms and lobby, we truly felt at home! Don Jesus provided us with great information regarding tours we could reserve and helped us reserve transportation on several occasions when ubers weren't ideal. He connected us with Porfirio who manages the tours the hotel has to offer as well as manages guest transportation (both at a cost), if need be. Erick, another employee, was also wonderful! They all make an amazing team. We were truly impressed by all this hotel has to offer and hope to return soon! Also the location being so close to El Angel is a HUGE plus!

Amenities: pool, starbucks in lobby, air conditioning, elevators (not all hotels in cdmx have ac and elevators), breakfast (at a cost), etc.

The only complaint is that there are a lot of bars nearby that play loud music until very late. This made some nights hard to sleep. This is no fault to the hotel, just a side note - especially for those traveling with little ones.

Friends

10/10

Exceptional

03 May 2026

christian

Fantastic location.

Self

10/10

Exceptional

01 May 2026

Douglas

Great location , very quiet with friendly staff , very good security . Great stay

Family

10/10

Exceptional

29 Apr 2026

MARTHA

Habitación súper limpia . Personal muy amable y la ubicación muy buena.

Friends

10/10

Exceptional

29 Apr 2026

Jacqueline

Great location walkable to a lot of tourist attractions and the staff was very friendly and helpful.

Family

10/10

Exceptional

26 Apr 2026

David

Good location and friendly staff

Business

10/10

Exceptional

23 Apr 2026

Derrick

Good breakfast buffet, outdoor pool area. Great location

Partner

10/10

Exceptional

20 Apr 2026

Oscar

Breakfast was very good ,

Family

10/10

Exceptional

17 Apr 2026

Pamela

Clean room, nice pool but the Saturday we spent at it there was a children’s party there. Loud and not relaxing.

Friends_and_family Friends

10/10

Exceptional

13 Apr 2026

bruce

Wonderful

10/10

Exceptional

13 Apr 2026

Aybil

Great location, good breakfast options. Friendly staff. Comfortable bed.

Friends

4/10

Poor

02 Apr 2026

David

Hotel is next to the bars and I could hear the music going until 4am every night. The shower had no hot water, the TV would constantly stop working and a small M&M bag was over $3. My room was only cleaned 1 day out of 4. I spoke to the front desk but they never rectified anything.

Friends

10/10

Exceptional

29 Mar 2026

Leticia

Excellent

10/10

Exceptional

27 Mar 2026

Maria Andreina

Clean room

6/10

Pleasant

27 Mar 2026

Ashley

Unimpressed. The room was tiny. Couldn’t adjust the a/c and it was FREEZING. The pool was practically abandoned and gets very little sunlight. The entire hotel is just sooo dark and dim. Food at the restaurant was good, as was the service. But I wish I had stayed elsewhere

Family_with_children

10/10

Exceptional

22 Mar 2026

Preet

Room was very spacious; hotel staff accommodated my request for two beds under short notice.
Only negative thing about this hotel is that it is in a very loud area but aside from that the staff and hotel is amazing!

Friends

10/10

Exceptional

21 Mar 2026

jose

Very nice hotel and the stafff

10/10

Exceptional

21 Mar 2026

Marco Antonio

When we arrived we were greeted by english speaking staff there are 2 concierge these guys can get you any thing and also a safe ride any ware the reast raunt is great and clean food for breakfast and dinner amazing. Room clean hotel clean nice atmosphere. Bar is excellent also a coffe shop and atm on site that are nice this hotel is excellent we had a family of three and they made our stay amazing 24hr room service we came back late one night from a tour they brought us food and the room service was excellent. If you want a clean safe stay come here you could spend the whole day just exploring this hotel and its offerings. Marco Castilleja Boise Idaho USA

Family_with_children

8/10

Excellent

17 Mar 2026

David

I really enjoyed staying at this hotel. We had a suite which was a great size with a comfortable bed and a really powerful shower. Cleaning was excellent with housekeeping normally working around your timings and not necessarily theirs. Checking in and out was also easy with the hotel in a good location lots of nearby bars, restaurants and the metro. There is also a really well equipped gym. The only negatives for me was the aircon which was a little too cold but I couldn’t seem to change it and I thought the coffee place in reception was a little expensive. It’s a shame about the pool too as it was on the shade for most of the afternoon and the day we sat out embarrassing they laid out tables for lunch overlooking the pool so as we lay on the loungers there were lots of people just staring at us. Felt a little odd.

Partner

10/10

Exceptional

16 Mar 2026

christian

Great location. Many restaurants, bars and coffee shops to choose from.

6/10

Pleasant

14 Mar 2026

Fabiola

Agradezco a Gaby lic. En gastronomía en restaurante por su excelente servicio profesionalismo y hosnestidad y mi eterna gratitud, un gran recurso para este hotel

10/10

Exceptional

13 Mar 2026

LUCIANO

Fantastic and fine place

Friends

10/10

Exceptional

13 Mar 2026

Devi

We loved the location (we don’t mind a noisy neighborhood) and overall cleanliness. While this is in Zona Rosa, it is a few block east walk to Roma. We got the best of both. Amenities were great for the price, but coffee is Starbucks. If you like Starbucks, great. If not, there is no shortage of superior and often local coffee shops nearby. So much good food, Korean and Mexican, all over!

The only issue was a faulty door to the balcony. This wasn’t a big deal and didn’t feel like a reflection on hotel maintenance. We just randomly got a room with a door that couldn’t be fixed right away. It wasn’t a security concern, so there you go.

Friends_and_family Friends

10/10

Exceptional

07 Mar 2026

Vraj

A lot of good restaurants within 20min walk of the hotel. The room was comfortable, and quiet. It was worth the price. Next to a small grocery store for your daily needs

Partner

10/10

Exceptional

05 Mar 2026

Marcus

Comfortable, upscale hotel. Great location. Next to a police station so you feel quite safe. Says its a heated pool but its barely warm and does not get direct sun. Staff are kind and accommodating.

Self

10/10

Exceptional

27 Feb 2026

Bernadett

Friendly staff, clean rooms.

Business

6/10

Pleasant

25 Feb 2026

Lynne

Room was good & clean. The downside was we faced onto the pool (which did not receive any sun in February) & a night club which thumped music until 2am every night. In addition the air conditioner settings did not work & we would wake up to the room being 15 degrees.

Partner

4/10

Poor

23 Feb 2026

Janeth

I stayed in this hotel for 2 nights and I couldn’t wait to leave this place. There is bars/clubs behind the hotel and music kept playing until 4am. Not good for the hotel. The rooms were not that clean specially shower but it was not horrible either. It’s nice that it has a pool that’s one of the main reasons we stayed here. We got to enjoy the pool the last night. Staff was professional and friendly. We only got 2 towels and it was 3 of us. I called to get an extra towel and it took a bit too long I had to go downstairs but nobody was at the reception. Later I called and a female came shortly after and it seemed she was out of breath like she was by herself taking stuff to other rooms. I felt bad. The lobby was pretty and it felt high end at first then I was disappointed. 2/5 will not be staying here again.

Family_with_children

10/10

Exceptional

23 Feb 2026

Marleny

I had a wonderful stay. The rooms were spotless and comfortable. The staff was friendly, and always ready to help with a smile. The location was convenient, making it easy to explore the area. Breakfast was fresh and delicious, with plenty of options to choose from. Overall, a relaxing and enjoyable experience. I would definitely stay here again!

4/10

Poor

15 Feb 2026

Pablo

A LOT of noise, close to a bunch of bars and loud music ultil 3 am

Leisure Partner

10/10

Exceptional

13 Feb 2026

Eddie

Staff amazing

Business_and_leisure Partner

8/10

Excellent

09 Feb 2026

VERONICA

Habitación muy cómoda y con todo lo necesario.
Solo el aromatizante del hotel lo sentí muy fuerte e incómodo.
Por lo demás todo el personal muy amable y atento y la zona con muchos restaurantes al rededor y tiendas de conveniencia a pocos pasos.

Business Self

10/10

Exceptional

08 Feb 2026

Omar

Always a great pleasure to stay at this hotel. Very walkable, convenient, staff great.

10/10

Exceptional

06 Feb 2026

A Estuardo

Room was clean and comfortable. Shower drain too slow and had to wait to continue shower. Almos flooded bathroom.

Leisure Partner

10/10

Exceptional

28 Jan 2026

Jose Luis

All good

Leisure

6/10

Pleasant

25 Jan 2026

Peter

Great hotel in many respects, but of you get a room on the backside you are directly above 2-4 nightclubs and the bass notes vibrate until 04:00.

Leisure Self

8/10

Excellent

22 Jan 2026

Mitchell

Nice hotel, modern well-furnished rooms, great staff. Windows don't block out a lot of sound from the outside, but if you face Liverpool Street it's fairly quiet most of the time, so it's worth requesting that. Great location close to transit as well as walkable to sight-seeing. A few minor maintenance issues keep me from rating the hotel full stars, but I would have no hesitations about staying there again.

Self

10/10

Exceptional

20 Jan 2026

Joyce

Staff was helpful, the bar / restaurant was very good just a bit pricey. Conveniently located to shops and attractions and down the street from the Federalies so extremely safe!

Didn't use the pool because it was to cold out.

Leisure Friends

4/10

Poor

17 Jan 2026

Ramses

Cover of pillows old and broken, heater not working well...

Self

10/10

Exceptional

16 Jan 2026

James

Great hotel and location. Central to excellent restaurants and pickup location for excursions!

Leisure Partner

4/10

Poor

14 Jan 2026

Strider

Great location modern building nice rooms, however management and staff are lazy, unreliable on wake up calls checking on cleaning, lack of wine beer menu, room cleanliness, facilities like washrooms having TP and other guest request, Had to nag customer care 1/2 my trip could not get coffee or fresh eggs or even offer drink refill, cocktails very expensive, rooms has wifi but tv will crash often could not stream Netflix's on tv but ok on my cpu) AC is in room but set on some form eco control could not get room bellow 19 c which still hot day in Canada most day it was at 22 c which hot to sleep in often in am it was cooler outside in hall way and street then in my room . Sadly no window to open ... there is likely better places to stay with in 1/2 block st better rate higher customer care. To five star hotel and VIP rating it failed on most accounts consistently as an average hotel in mexico it fine .. just keep emergency supply of TP handy and be prepared to nag staff to get things...

Business_and_leisure

8/10

Excellent

14 Jan 2026

Tracey

Very clean and nice hotel. Spacious rooms and very good amenities. I’m not able to give it a 5 as I was very disappointed that the hotel didn’t offer free tea and coffee. We had to pay $10.00 Canadian for two tiny cups in the restaurant. The coffee machine in our room did not work. Housekeeping never came on our second night stay. If you are looking to use the pool, be aware it didn’t get any sun while we were staying there.

Leisure Family

4/10

Poor

12 Jan 2026

Strider

Hotel in Rosa district nice rooms and vibe , sadly retracted by poor service , lack general cleaning, servicing of washrooms unreliability of amenities.

Business_and_leisure Family_with_children

8/10

Excellent

11 Jan 2026

Edwin

The staff and service was great! Very friendly and attentive. The hotel itself is in a good location but its does have wear and tear. The room is not well lit, very dim light, and the towels are super rough!

Self

6/10

Pleasant

08 Jan 2026

Douglas R Ng

Nothing out of the Ordinary really, expensive as the rest of CDMX for what it has to offer

10/10

Exceptional

08 Jan 2026

Mawuto

Amazing hotel with great staff

Leisure Friends

8/10

Excellent

07 Jan 2026

Julian

Great location in Zona Rosa. Easy access to the underground rail. The hotel is modern and welcoming. The breakfast service was excellent with friendly waiters and plenty of choice. We had a serious issue with the cleanliness of the hotel room - but we spoke to the manager who was apologetic and made amends.

Leisure Partner

10/10

Exceptional

07 Jan 2026

Teresa

Great location, staff and the rooms were a good size.

10/10

Exceptional

06 Jan 2026

Daisy

Great place, great staff, great breakfast!

Leisure Family

6/10

Pleasant

05 Jan 2026

RAMAK

The hotel itself was clean, and the staff were very friendly. Room service was fast, which we appreciated. However, there were a few concerns. The hallways were very dark with low lighting and felt empty. We were also told the pool was heated, but it was not—even after reminding staff three times. Additionally, the pool is extremely small.

Overall, our stay was okay, but it would not be our ideal choice for a future trip.

Leisure Family

6/10

Pleasant

05 Jan 2026

Adam

Room are functional, a little tired but clean. Needs a refurb. Very much a 3 star not a 4 star. Good location.

Business Friends

8/10

Excellent

04 Jan 2026

Juan

Room was very clean and staff was very helpful.

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Jacqui

Staff were incredible. Looked after us well during an earthquake.

Partner

2/10

Poor

01 Jan 2026

Jorge

The hotel lie about having free shuffle from the airport.

Then they knew that there will be no power from 10 am and they did not notify us before renting the room

Then they put us o a room where we weren’t able to sleep because of the steet noise

Actually be careful with this last part - the hotel is located in an area with too much noise so you won’t be able to sleep at alll at it is not only the noise also the rooms shake becaue of it

The customer service is horrible the staff are entitled people who thinks they are too much for you and do not care at all for the guest

I am not comming back to this place

6/10

Pleasant

31 Dec 2025

Christopher

Check in staff at the desk were great. The first room were given the floors were dirty. 2nd room we cleaned but the toilet would not stop running after flushed, the staff had that repaired before we returned from dinner. The location is great

8/10

Excellent

30 Dec 2025

Marizela

The property is nice and staff were friendly, professional, and accommodating. We booked this hotel based on many reviews which mentioned how quiet it was. Our first night (Christmas night —everything was closed), was super restful and quiet. We booked a junior suit and had 2 walls of floor to ceiling windows. The following 2 nights were horrendous! There is an open-air bar/club next door to the hotel and they are not shy about turning up the music! Our room was on the 9th floor and we could hear the music clearly even with a white noise app on my phone and ear plugs. Anyway, if you are sensitive to noise, ask not to face the pool (its in the direction of the bar).

Leisure Partner

8/10

Excellent

23 Dec 2025

samuel

The room was clean. The staff were professional and helpful. The location of the hotel was perfection.

The bar was underwhelming. Probably the worst martini I have ever had. ( black olives as a garnish)

No fault of your property but, a rooftop bar below us had loud music until 3:00 am in the morning.

Partner

10/10

Exceptional

23 Dec 2025

Peter

The hotel was better than expected. Efficient, clean, well located.

Leisure Self

10/10

Exceptional

15 Dec 2025

Helaman

Staff was great. Room was clean. Great breakfast

Leisure Self

10/10

Exceptional

13 Dec 2025

Hector

Rooms are very nice and spacious. Will definitely recommend.

10/10

Exceptional

04 Dec 2025

Joel

great front desk

10/10

Exceptional

02 Dec 2025

Samuel

Room was clean and the staff was extremely helpful and friendly. Everything was perfect!

Leisure Self

10/10

Exceptional

30 Nov 2025

Katerine

Staff very nice, good location and nice breakfast.

Business

10/10

Exceptional

19 Nov 2025

Laura

El hotel es bonito y Estilo moderno. Lo Que no nos encanto es que se escucha súper fuerte el ruido del vecino de la habitación.

4/10

Poor

19 Nov 2025

Amanda

Staff was friendly and the rooms themself were nice and clean but the first night there was a club playing loud bass music till 4am. We were able to switch rooms the next night to a smaller but quieter room although the heat didn't work and we were so cold. They sent blankets and heaters which helped a bit but was still unacceptable. The area was not the best but close enough to walk or uber to nicer areas. Another issue was they sent maintenance men unannounced to fix a light but they smelled of chemicals and proceeded to move the bed and touch all the bedding. I spoke with the manager for compensation which I am still waiting to hear back from.
I would never stay here again.

Leisure Friends

8/10

Excellent

18 Nov 2025

Michael

The room was nice and spacious and the staff were courteous and helpful. Breakfast was excellent and the service was very good. The only reason I gave a 4 instead of 5 stars was the very loud music that came from a rooftop bar nearby and went on till 4 or 5 am at weekends. The manager needs to address that with the city and the police.

10/10

Exceptional

11 Nov 2025

Alex

Clean, comfortable room. Courteous staff. Older building, but well maintained. A/C was great.
Location was great too.

10/10

Exceptional

08 Nov 2025

Nicolas

clean room, great staff.

10/10

Exceptional

08 Nov 2025

MARIA JOSE

Business

6/10

Pleasant

07 Nov 2025

Julio

Location is great for walking around and near main areas of Reforma. It was good but overpriced perhaps because of location. Staff was kind and helpful but the rooms are starting to show slight neglect. Our door was not working, restroom had some minor problems but staff solved the issues right away.

Leisure Family

8/10

Excellent

07 Nov 2025

VERONICA

Hotel is very clean, and the staff was so nice. Love it here