Name: Pandora House
Address: Nápoles, 35, Ciudad De México, 06600, MX

10/10

Exceptional

03 Aug 2026

Nicole

Staff was extremely nice and very quick to respond to any questions I had

8/10

Excellent

27 Jul 2026

Christopher

If you need staff make sure you go in person not thought expidia text app. Ex extra towels shampoo ect

10/10

Exceptional

21 Jul 2026

Clara

Had such a great stay at Pandora House! The property is absolutely beautiful with so much character and a gorgeous design. The location was perfect for exploring Mexico City, and the staff was friendly and helpful throughout our stay. The rooftop and Tosco restaurant had an amazing vibe and was the perfect spot to relax after a day of exploring. The rooms were clean, comfortable, and beautifully decorated. Would definitely recommend staying here for a stylish and memorable CDMX experience!

Partner

10/10

Exceptional

19 Jul 2026

Behrooz Shane

Great location great rooftop lounge you can’t beat the price for what you get

8/10

Excellent

30 Jun 2026

Alexander

Really good for a solo traveller - plenty of room with a Studio apartment. Staff very friendly and helpful. Able to walk around with ease.

Free breakfast (9am) at Tosco was tasty, but plenty of cafés (Cafe Nin)and Taquerias (Tacos La Chula) nearby if you want something earlier.

Some of the rooms don't have windows that look outside, but only into the inner atrium, so be aware.

Fan provided, but air conditioning would have been a handy addition.

Self

2/10

Poor

29 Jun 2026

JJesus

I was very disappointed with my stay. The biggest issue was that there was no air conditioning, which made the room extremely uncomfortable. Despite staying there, housekeeping was never provided, so we had to manage without fresh towels or a cleaned room.

The front desk staff was rude and unhelpful, making an already frustrating experience even worse. Customer service was lacking from start to finish.

Also, this property is advertised as a hotel, but it is really operated more like an Airbnb than a traditional hotel. If you’re expecting hotel amenities and service, you’ll likely be disappointed.

I would not stay here again and cannot recommend this property based on my experience.

10/10

Exceptional

03 Jun 2026

milad

awesome place location was great 24 hours toco right outside safe at night clean area over all 10000/10 i will be going this hotel soon in aug again

Partner

10/10

Exceptional

26 Apr 2026

Djibril

Staff are nice

10/10

Exceptional

19 Apr 2026

Gonzalo

Nestled in the heart of Mexico City, Pandora House is a vibrant gem that promises an unforgettable experience. Its Art Deco design exudes elegance, while the breathtaking rooftop offers a stunning view of the cityscape. The property boasts two exquisite restaurants, each offering a culinary delight. The friendly and knowledgeable staff ensures that every guest feels welcome and well-cared for. Beyond the hotel, Pandora House is surrounded by a plethora of attractions, including charming coffee shops, delectable restaurants, convenient public transport options, and an array of activities to explore and discover.

Self

10/10

Exceptional

04 Apr 2026

Amanda

Great hotel in an amazing part of the city. Very well priced for what you get. Amazing restaurants/ bars on the bottom floor and rooftop. Expensive food - but the quality was good.

6/10

Pleasant

02 Dec 2025

Jim

The rooftop bar was closed both nights unfortunately.

10/10

Exceptional

18 Nov 2025

Humberto

Nice rooms, perfect location, food stands right outside over all amazing!!!

2/10

Poor

06 Nov 2024

Lincoln

Absolutely horrible experience. I booked a room there and arrived before Noon. I came back to check-in at 3:00pm and they said there were no rooms available. The receptionist was incredibly rude, and stated, \"It's not our fault. In addition, I'm visiting from out of the country and have never been to Mexico before. Moreover, they still charged be for the room. Poor customer experience and I would not recommend to anyone.

Business_and_leisure Self

2/10

Poor

07 Oct 2024

Cynthia

They never sent me check in information and I had to stay elsewhere

Leisure Family

6/10

Pleasant

30 Apr 2024

Mehdi

only one chair in the room for 2 people. The room was not cleaned the whole time we stayed there, no change of towels (they are very strict on 2 per room and no more) etc. otherwise clean, comfortable bed, and we felt very safe. With fan on, traffic noise was muted. Overall not worth the price. A friend stayed at the Barcelo a few blocks away for 9 nights for the same price we paid for 4. Lesson learned.

Leisure Partner

2/10

Poor

27 Feb 2024

Alfonso

I had a terrible stay, there were no pillowscases, the bathroom was dirty, there was no iron and I Did not sleep on Saturday night because some other guests were fighting and everithing could be heard, there was too much noise outside and the room was very small. I will never stay there again, I not will recommend it this place. When I went to check out, it took 10 minutes because there was no one and the inside door couldn't be opened. Ohh did I forget, there was no towel to dry my hands in the bathroom and kitchen. TERRIBLE EXPERIENCE, and I don't want to hear anything about you.

Leisure Partner

8/10

Excellent

27 Jul 2026

Jesús rafaell

El acceso a la habitación se batalló, por la perilla electrónica

10/10

Exceptional

30 Apr 2026

Andrea Margarita Barraza

La asistencia fue bastante amable y eficiente, no tuve ningún problema en mi estadía, solo me hubiera gustado que eñ la habitación hubiera un ventilador, ya que en esa semana hizo algo de calor y no cuentan con ningún tipo de clima.

Partner

8/10

Excellent

30 Apr 2026

Alberto

Habitación limpia, zona con mucho movimiento, proceso check in lento

Partner

10/10

Exceptional

13 Apr 2026

Alex

El bar tenía buena elección