Carlota

Mexico , Mexico City
CUAUHTEMOC, Rio Amazonas 73, Col. Cuauhtemoc
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45 reviews shown

10/10

Exceptional

03 Mar 2026

Leah

Small thoughtful boutiques hotel with great ambiance and lovely staff.

10/10

Exceptional

19 Feb 2026

Madison

We had an overall great stay at this hotel. The customer service was truly excellent — the staff was friendly, attentive, and went above and beyond to make us feel welcome.

However, there were a couple of issues during our stay. The building uses a solar water heating system instead of gas, and unfortunately there was no hot water for one full day. We weren’t able to shower the night before or the following morning, which was inconvenient. Additionally, the walls are quite thin — when we arrived, a couple next door was arguing and it honestly sounded like they were in the room with us.

That said, the staff handled everything professionally and remained amazing throughout. With a few improvements, this place would be outstanding.

10/10

Exceptional

26 Jan 2026

Emile

I recently stayed at Carlota in Quito, and it was one of those rare experiences where everything simply feels right. The hotel itself is stunningly beautiful—thoughtfully designed, intimate, and full of character—but what truly sets it apart is the people who run it.

From the moment I arrived, the staff made me feel genuinely cared for. They’re warm, attentive, and incredibly empathetic in a way that never feels forced. I get felt like family. Whether it was helping with last‑minute logistics, offering thoughtful recommendations, or simply checking in to make sure I was comfortable, they consistently went above and beyond. It’s the kind of hospitality that stays with you.

The restaurant deserves its own praise. Every meal was fantastic—fresh, creative, and beautifully prepared. It quickly became one of my favorite places to eat in the city, not just because of the food but because of the atmosphere the team creates.

Carlota is the kind of hotel that elevates your entire experience of Quito. I’m leaving with wonderful memories and a lot of gratitude. I would return in a heartbeat.

Leisure Family

10/10

Exceptional

25 Jan 2026

Phil

Clean and comfortable, friendly and informative staff, centrally located, great restaurant, for what more could one ask?

8/10

Excellent

27 Jul 2025

Fernando

The hotel is located 3 blocks from the historic plaza of Quito. The area is easy to walk around and many of the sites are within 3 blocks. The room was spacious and had everything I needed. The building is restored and unique. It has a roof terrace, a set aside area to read and enjoy a beverage and the restaurant had excellent food. The rate was very reasonable and the staff is very helpful.

Leisure Self

10/10

Exceptional

06 Jun 2025

Mary

Lovely locations and place

Partner

10/10

Exceptional

30 May 2025

Sasha

Lovely hotel in perfect location. Staff was very attentive and super friendly. The breakfast is amazing!! Make sure you uave enough time for it :) Would definitely stay there again if we were to go back to Quito.

Partner

10/10

Exceptional

05 Aug 2024

Piotr

Beautiful place to stay

This hotel is extraordinary. Beautifully located, next to metro station, in the heart of the old city. Amazing atmosphere, very friendly staff and great restaurant! Definitely recommend this place!

Partner

10/10

Exceptional

05 Aug 2024

Piotr

You will be happy there, I was.

This plans is extraordinary. Beautifully located, next to metro station, in the heart of the old city. Amazing atmosphere, very friendly staff and great restaurant! Definitely recommend this place!

Partner

6/10

Pleasant

22 Jun 2024

Rose

The good: It's beautiful--the outside, the lobby, the rooftop, the other common areas, the room, the bathroom. Everything. The staff is friendly and attentive. The restaurant is excellent.

The bad: The walls are paper thin. Hopefully, it's not everyday that someone comes to Quito to spend their entire day and night talking on the phone, but when they do, you will be privy to those phone calls (both ends) as if you were in the room with them. So, not restful. Also, we only had hot water for the shower one of two mornings.

Leisure Partner

10/10

Exceptional

20 May 2024

Susan

Great vibe

Leisure Friends

4/10

Poor

03 Jan 2024

Verified traveler

Would not recommend - all style no substance

Given this is an expensive hotel in Quito we had high expectations. Not only were we disappointed by the size of the room we had with a bathroom that was also way too small for two people, the room itself was tired and did not live up to the boutique style we were expecting. The service also was pretty terrible and resembled something you’d get in a cheap hotel. They charge for absolutely everything and there are no ‘perks’ like you’d expect with a premium hotel. We were there for New Year’s Eve and not even a complementary glass of fizz was provided to mark the occasion. Also if you’re staying in the same room we did you’ll be able to hear the music that is on repeat on the roof terrace

Overall there was no real warm feeling to the hotel, it felt cold and soul-less.

Partner

10/10

Exceptional

25 Nov 2023

Jay

Beautiful hotel with touch of feeling of home. Staffs are very friendly. Close to Independence Square and all museums. Highly recommended for people who don’t like big crowded hotel and who appreciate good design

Leisure Self

10/10

Exceptional

23 Oct 2023

Samantha

Beautiful little boutique hotel in the center of old town. It’s a charming building and sweet staff.

Leisure Partner

8/10

Excellent

26 Jul 2023

Doo

Lovely boutique hotel, best to book thru hotel to get breakfast included.

Leisure Family

10/10

Exceptional

13 Feb 2023

Celia

The hotel was a beautiful mix of modern and the tradition of the building. The view from the top was beautiful and the staff were so lovely.

Leisure Friends

8/10

Excellent

19 Sep 2022

Cecilia

Beautiful old building, updated nicely. Wonderful hotel and restaurant staff

Business Self

10/10

Exceptional

08 Jul 2022

Mark

This hotel is beautifully designed with cool modern rooms with high ceilings and several cozy public spaces in a turn of the century building. I could live in this hotel. The staff was incredibly attentive and friendly. We visited during a difficult time politically so it was great that the staff was extra accommodating. The hotel breakfasts and menu are delicious and the rooftop bar has great views over the historic district. The staff also upgraded us to a suite since the hotel wasn’t full and that was much appreciated and made everything extra comfortable. Thank you!

Leisure Partner

10/10

Exceptional

27 Mar 2022

Jeffrey

Excellent staff and restaurant. Area around the hotel though is not the greatest.

Leisure Partner

8/10

Excellent

09 Jan 2022

Diana

Great location for people interested in Old Town

Wonderful staff, no faults here. Excellent location as well (if you are interested in sightseeing) that is just a few blocks away from the Plaza Grande, where you have the presidential palace, the cathedral, etc. We booked a room with a city view / balcony, which I don’t really think is worth the extra cost since the hotel is in front of a market / Western Union outlet. Based on what we have heard from locals, the historical center has a lot of pickpockets so just a word of caution about walking around at night.

Partner

10/10

Exceptional

27 Dec 2021

Kristen

The staff were wonderful. The hotel was clean and the rooms were nice. Easy walk to Plaza Grande and the sights of Old Town. I definitely recommend.

Leisure Partner

8/10

Excellent

12 Mar 2020

Verified traveler

The location of this hotel is great. Walkable distance to the historic center and it’s attractions. The only downside was that it seemed as if we were the only guests at the time so the hotel staff was slightly slow. Also, most of the staff only speaks Spanish.

Leisure Partner

8/10

Excellent

12 Jan 2020

Verified traveler

Great location, stylish design, warm staffs, there are minor improvements can be make: better towels, sometimes it felt the front desk was understaffed, it was labeled VIP access but I didn’t remember got any VIP benefis.

Leisure Self

10/10

Exceptional

19 Feb 2019

Verified traveler

Gem of a hotel

Amazing Hotel! Great design in common areas, rooms, and wonderful rooftop with views of the city. Walkable location.

Friends

10/10

Exceptional

04 Feb 2019

Verified traveler

Historic modernity

Fabulous small hotel with courteous staff and a unique vibe. The rooms are on the small side, but are wonderfully laid out so that they feel spacious and luxurious. Food in the restaurant is good, and the rooftop lounge has a wonderful view. Would absolutely stay here again on a trip to Quito!

10/10

Exceptional

03 Feb 2019

Charles

Quito gem

Superior customer service

Family

10/10

Exceptional

02 Dec 2018

Verified traveler

Love this hotel. Terrific staff, great location and rooms that are one of a kind.

10/10

Exceptional

27 Nov 2018

Laura

Great boutique hotel with over the top service!

We absolutely loved our stay at the Carlota! Upon arrival, we were graciously greeted by Lisabeth, who attended to all of our needs. She gave us a quick tour of this beautifully renovated property before showing us to our room. Clean and extremely well appointed, our room spanned two floors. Picture a SOHO loft in the hear of Quito's historic district. The view form the rooftop deck was an added bonus! Lisabeth then helped us arrange our transportation to Banos the next morning . Our driver was awesome! Prompt, professional and extremely friendly, he took great care of us.Thank you to Lisabeth and and the Carlota for making our first trip to Ecuador so memorable. We look forward to our next visit!

Friends

10/10

Exceptional

05 Aug 2018

Dana

Wonderful small boutique hotel in the city!

Beautiful hotel, lovely staff, comfortable beds.

10/10

Exceptional

15 Jun 2018

Rebecca

Very positive experience

We stayed at the Carlota on two non-consequitive nights (we had a night in between in the mountains). The Carlota is a beautifully designed hotel with modern rooms and amenities. The staff was very professional and treated us very well. The hotel has a small restaurant and bakery attached to it. We ate one night at the bistro, which had affordable, modern takes on Ecuadorian food. The location of the hotel was wonderful; it is located two blocks away from the heart of old town Quito. Overall, this was a great hotel for staying in Quito and exploring old town.

Partner

10/10

Exceptional

07 Jun 2018

Dietrich

Very nice hotel close to the Main Square. Excellent design that respect the historic structure while adding some modern elements, very good coffee shop, breakfast restaurant and bar on the roof with great views. All the staff were very friendly and accommodating. I would particularly thank Lisbeth, who was particularly nice and helpful.

10/10

Exceptional

06 May 2018

Verified traveler

We highly recommend this hotel, very close to Plaza Grande in downtown Oldtown Cueto. The food in this facility is wonderful and the staff are outstanding a great location centrally located

10/10

Exceptional

14 Feb 2018

Verified traveler

Outstanding staff, property and location

What a great find. I strongly recommend this property for the items mentioned above. This is an amazing property all the way around.

10/10

Exceptional

03 Feb 2018

Heather

Outstanding boutique hotel

Outstanding boutique hotel in old town Quito. We walked all over the historic center in Quito after filling ourselves in their incredible breakfast and organic coffee. We didn’t eat again until dinner! We did enjoy a delicious and beautiful dinner one evening as well. The hotel is beautiful and the staff are outstanding. We loved the beautiful design elements in this historic building which has been tastefully renovated while preserving the historic charm. The rooftop deck has amazing views of Quito. We loved loved loved this hotel. The rooms are very efficiently laid out, not huge, but totally fine for my husband and I. Highly recommend.

Partner

2/10

Poor

03 Jan 2018

Verified traveler

Not a good experience..Would not recommend!

Upon checking in on New Years Eve, we asked for restaurant recommendations. The female in reception at check in told us the hotel had a restaurant. I asked for other recommendations and was told, \"there are no restaurants available tonight\". I asked if she could call a few restaurants and without her making any effort what so ever, I was again told there were NONE available other than theirs. The rude and unhelpful attitude put a damper on our evening. We found our own restaurant which was not as nice as it could have been with even a little help. The room for 3 was extremely small, no windows and had to climb into a twin bunk bed to sleep! Had to leave a light on during the night so no one would kill themselves during the night trying to get down to use the bathroom. The room was very expensive especially when compared to value. Although it was in the historic district and a good location, I would choose another hotel.

10/10

Exceptional

20 Nov 2017

Verified traveler

Stunning building, beautiful redesign, comfortable room, and friendly staff. Great location, right in the heart of Old Town.

Partner

8/10

Excellent

04 Sep 2017

Verified traveler

Nice hotel in the historical district

Overall, we enjoyed our stay at the Carlota. If wasn't perfect, but a good option in historical district.

10/10

Exceptional

14 Jun 2017

Arf

A Beautiful Hotel in Old Quito

Hotel Carlota is housed in a beautifully restored historical house in the historic center of Quito. The hotel interior is fully modern. During the daytime hours, this is a great base for exploring the city: most of the sights are within easy walking distance. In the evening, the old district falls quiet and most of the good restaurants are a taxi-ride away in the new city. We did not mind this at all. The hotel staff, especially the chef (who we think is member of the family that owns the hotel), are warm, hospitable and friendly. All in all, we had a wonderful time. The only downside was that our room was rather tight spacewise and the internet in the room was rather weak.

Partner

10/10

Exceptional

12 Jun 2017

David

Fantastic Cozy Hotel

We had an amazing stay. This hotel has so many nice touches, and the staff was terrific. We really enjoyed the thought that went into the details and decorations. And the staff went out of their way to be welcoming and friendly. You will definitely have a better visit to Quito if you stay at this hotel.

Family

8/10

Excellent

25 Feb 2017

William

Three nights at Carlota

We stayed three nights at Carlota at the end of week on a live-a-board in Galapagos before heading back to the USA. This wonderful boutique hotel is a couple of blocks from the Grand Plaza. Great location. Prior to our trip, the hotel staff helped arranged our transfer to and from the airport. (The airport is about 40 minutes from downtown Quito. This relatively new hotel is beautiful. According to the owner whom we met, the building, originally his mother's, was converted into a hotel about last year. The front desk staff went out of their way to help us including arranging for a private driver to take us to all the attractions we wanted to see in our one full day in Quito. The food, wine, and service in the hotel restaurant were wonderful. The chief personally came to meet on more than one occasion. The roof top bar had incredible views of the surrounding community and the mountains in the back ground. All the rooms we looked into were beautiful. The only thing we wished for was a little more drawer space for our clothes. We had plenty of room to hang our clothes, but no real draw space. Maybe remove the small desk and put in a dresser. Otherwise, five star.

Partner

8/10

Excellent

20 Feb 2017

Verified traveler

Excellent location, cozy and newly renovated hotel

Nice and newly renovated hotel, conveniently located in the old district. Rooms are a bit small although well equipped.

10/10

Exceptional

24 Jan 2017

Thad

Colonial Quito gem

Fantastic remodeled old colonial home in Quito. Steps away from the main squares in Quito's colonial area. Very nice modern rooms. Very good restaurant.

Partner

8/10

Excellent

13 Aug 2016

Verified traveler

New hotel

New hotel in great location near main plazas. Very European in style with price to match.

Family

10/10

Exceptional

21 Sep 2018

Verified traveler

Etter flere netter i kummerlige forhold, var det himmelen å komme til Carlota!

10/10

Exceptional

16 Sep 2018

Cibele

Inesquecível!!!!

Foi uma sorte termos escolhido esse Hotel! Além do design e da estória maravilhosa do hotel, a localização, o restaurante, e além de tudo, todo atendimento foi perfeito. Foram profundamente atenciosos e carinhosos , com todas as nossas demandas! Sempre que voltar a Quito, esse será meu Hotel!!!

Partner