Name: Caliza Roma
Address: Jalapa, 17, Ciudad De México, 06700, MX

10/10

Exceptional

11 Jul 2026

Jorge

Clean room and staff

Partner

6/10

Pleasant

07 Jul 2026

Eddie

I paid over $3,000 for 5 days. Too expensive. It was a decent size and the pictures accurately depict the property. The washer/dryer machine did not work. It ruined my clothing. The place was not cleaned properly. The towels were not replaced even though there was a request made to replace them. An apology will not suffice especially considering how much I paid.

Friends_and_family Family

2/10

Poor

04 Jul 2026

Garrett Chase

Bottom line- I stayed in a room here, got bed bugs AND scabies(!), and the hotel does not want to acknowledge this happen. I have a doctor's note to prove. Disgusting. Find somewhere else to stay.

8/10

Excellent

30 Jun 2026

Rodolfo

awesome place to visit cdmx

Friends

10/10

Exceptional

24 Jun 2026

Juan

Excelente atencion e instalacion

10/10

Exceptional

23 Jun 2026

Jorge

Very clean, excellent location and very helpful staff. This was the second time we have stayed there and it did not disapoint. Right by the subway station and close to parks and restaurants.

Family

4/10

Poor

18 Jun 2026

Susan

This was a great experience other than some basic issues that I hope the property will address. The room was extremely dark. It was difficult to see well to put makeup on. Just a little more light would have helped a lot. Also, just leaving two detergent pods would have gone a long way for our 3-night stay. Lastly but certainly not least was the issue with the hairdryer. The listing said there was a hairdryer. I got out of the shower and... no hairdryer. I called the front desk repeatedly at 9:30am. No answer. I go down to the lobby no one is there. I looked all over the lobby no hair dryer. 30 mins go by I keep calling and go back down to the lobby. Finally I hear laughing in a back room and knock. They answer. Long story short I receive extremely rude, abusive treatment from the lady with the blondish hair. This disagreement lasts for probably 45 mins until I threaten not to pay unless they provide me with the hairdryer promised on the listing. Finally one appears outside my room, no knock on the door even letting me know. By this time my morning in Mexico City was ruined that I had plans for, my hair was ruined, and my mood was ruined. On my birthday. Just leave a $12 hairdryer in every room please. It's not worth this drama to get a hairdryer. Everyone likes a hairdryer. Many need a hairdryer. Just have them there already.

Friends

10/10

Exceptional

16 Jun 2026

Emma

Near to many restaurants and shops.

Family

10/10

Exceptional

12 Jun 2026

Manny

friendly staff

Friends

10/10

Exceptional

10 Jun 2026

Donna

Place was nice. It could use a toaster and paper towels.

Friends

10/10

Exceptional

07 Jun 2026

Iliana

The location was amazing, and the hotel was very nice.

Family_with_children

10/10

Exceptional

30 May 2026

Crystal

This place was perfect. We went on a family vacation of 5. We had plenty of space. Everything was pretty much walking distance to everything.

Family_with_children

8/10

Excellent

29 May 2026

Raul

Only reason I couldn’t give it a 4 is because there was construction next door and they would stop late. Also at times there would be a sewer smell from the restroom. Other than that it’s a perfect location and close to many great spots.

Family

2/10

Poor

25 May 2026

Yadira

We stayed for 3 days and unfortunately had a very disappointing experience. We arrived at 7 AM and waited almost 2 hours for someone to assist us. The day before, I had called and was told to arrive at 7 because someone would help us with our luggage, but no one was available. I repeatedly called the number provided and after many attempts was finally able to speak with the manager, but we were still unable to check in early. We were told to drop off our luggage and go explore while we waited, but after traveling we were extremely tired. It was very frustrating having to wait nearly 2 hours just to get assistance with storing our luggage.

We also asked for towels and were told they do not provide towels, which was unexpected. The stove in our unit did not work, and although I informed the host and was told someone would come fix it, no one ever came.

I also feel the customer service could have been more friendly and attentive throughout our stay. Overall, I was very disappointed with the experience and expected much better communication and hospitality.

The only positive part of our stay was the massage by Thalia — she was very kind and provided great service.

Family_with_children

10/10

Exceptional

16 May 2026

Jennifer

It was a very nice place, located within walking distance of many places. I would definitely come here again

Family

10/10

Exceptional

12 May 2026

Amina

Amazing place! Quick walk to everything, Ubers were quick, amazing cafes and street food around

Friends

8/10

Excellent

03 May 2026

RICARDO

The location is truly incredible and offers great value for the price. The beds were comfortable, and overall the stay was pleasant. Room service and towel changes were available, but you had to request them, and service could be a bit slow. For example, the AC in my room didn’t work and was never repaired (fortunately, the weather was mild so it wasn’t a major issue).

Overall, the location is a major highlight, but the service was adequate rather than outstanding.

10/10

Exceptional

14 Apr 2026

Jessica

Room was clean beautiful everything was perfect! Easy check in and easy check out. Staff was super friendly and helpful! Would definitely book here again! My kids also loved it!! Have everything you might need close by as well

Family_with_children

8/10

Excellent

10 Apr 2026

Aidan

Wonderful stay in Roma Norte. Everything was as expected for the price. The room was very spacious and overall very clean.

The area the hotel is in is quite central, but it is at the fringe of the Roma Norte area - however the area is still wonderful. I will also note that the area it is in is very busy and can be a bit noisy if you're a light sleeper.

Friends

10/10

Exceptional

03 Apr 2026

Dania

Room was very clean and check in was a smooth process. The location was so convenient as there is many shops and restaurants nearby. It is loud as other reviews have stated, but nothing ear plugs or white noise can’t fix.

Friends

10/10

Exceptional

03 Apr 2026

Cory

Great staff, great location, nice apartment for a family of four. 5/5.

10/10

Exceptional

15 Mar 2026

keyla

Location, location!! The area is nice and secure. Checking inn/ out was a breeze. Rooms exceed my expectations.
Monse at the reception was very helpful.
Will definitely return to this property.

10/10

Exceptional

15 Mar 2026

Natalie

Our group of 7 enjoyed our stay and comfortably fit with the three bedrooms. It was a bit loud as some other reviews mentioned with the street noise and thin walls, but we were prepared with ear plugs so it wasn’t too bad. The location was very central so we were able to walk to a lot of restaurants and shops. Would recommend the matcha place downstairs!

Friends

8/10

Excellent

14 Mar 2026

Carlos

Having shops nearby was great.

10/10

Exceptional

24 Feb 2026

Melita Ann

Great location, wonderful rooms & atmosphere and very helpful & friendly staff!

Family_with_children

10/10

Exceptional

17 Feb 2026

Amanda

This apartment was really great. It was spotlessly clean and very big, every room had its own balcony, the beds were comfortable, and there were lots of amenities. Clean and well stocked bathrooms. It was perfect for our group of 4 friends. The staff here is also so lovely. The neighborhood was perfect for a first time CDMX visit. Everything was walkable, it was safe and in the heart of the action. The only small issue was noise from the street. The building is in the middle of a few busy intersections, and there was some noise from traffic late at night and early in the morning.

Friends_and_family Friends

10/10

Exceptional

08 Jan 2026

Natalie

clean rooms and friendly staff

10/10

Exceptional

03 Jan 2026

Esthela

Clean rooms, very friendly and accommodating staff

Leisure Friends

8/10

Excellent

23 Oct 2025

Elizabeth

The actual space was great and location was amazing. But we were told that someone would contact me halfway through our stay to arrange a day that housekeeping would come by and that never happened. Come to find out that when we checked in, they never assigned a housekeeper to us. Second night we were there we asked for additional sheets and/or blankets and they told us they didn’t have any. Other than that the apartment was beautiful, I would definitely stay here again.

Leisure Friends

10/10

Exceptional

19 Oct 2025

candi

Everything was exactly what we hoped for. Clean, safe, staff was attentive and perfect location.

Leisure Family

8/10

Excellent

09 Oct 2025

Julio Humberto

The only bad things i can say is that theres a lot of loud noises outside in the streets very early in the mornings

Leisure Family

8/10

Excellent

18 Sep 2025

Sandra

The property was really nice, the apartment outstanding and the staff was very friendly and accommodating, however, we had difficulty sleeping because the noise on the street. The property is located on the corner of two busy streets, and you could heard people talking at late hours of the night, and sirens and traffic that made it difficult to sleep. Everything else was great, walking distance to everything, very convenient.

Leisure Family

10/10

Exceptional

04 Sep 2025

Cristina

It was a great stay, and very walkable to a lot of eating, shopping, and drinking. Loved the area.

Leisure

10/10

Exceptional

29 Aug 2025

Maria Delaluz

5stars

Leisure Family_with_children

10/10

Exceptional

29 Aug 2025

Andrea

10/10! Everything about our stay was perfect!

Leisure Family_with_children

10/10

Exceptional

22 Aug 2025

Avnee

Great place. Great communication and prompt support available when requested.

Leisure Friends

8/10

Excellent

16 Aug 2025

Andy

Place was very comfortable especially for groups.

Leisure Family

8/10

Excellent

12 Aug 2025

Elena A Vazquez

Overall, the property and room were great. The only reason I gave it 4 stars is that there were no TVs in the rooms, and the TV that was in the living room did not have local channels. I would have loved to see local news or any local channels.
Also, there were no trash cans in the rooms. The only trash cans were in the bathroom and kitchen.
I would also suggest that if the room is booked for more than three days, the trash should be removed and fresh towels should be replaced.

8/10

Excellent

26 Jul 2025

Angela

This was a great base for a weeklong stay in Roma Norte. Bedrooms were spacious however one of the 3 had an internal window. Staff were friendly and helpful.

The dining room table was very unsteady/wobbly and one of the dining room chairs broke when .we sat on them. The sofa wasn’t very comfortable.

Having did this the property worked for us and we would happily book again.

Leisure Family

10/10

Exceptional

11 Jul 2025

Giselle

Great place to stay! Very cozy and convenient location.

Leisure Family

10/10

Exceptional

06 Jul 2025

Vianey

The property is beautiful, clean, conveniently located and the staff is very friendly and helpful. I traveled with my family of 5 including a small child and we all loved our stay. The only thing is the noise at night and early in the morning but I personally don’t mind and it didn't stop us from sleeping well. I would definitely stay here again on my next visit.

Leisure

10/10

Exceptional

23 Jun 2025

martha

Great staff with easy access to a lot of popular places.

Leisure Family

10/10

Exceptional

20 Jun 2025

Violeta

Staff was very friendly, and responded to any needs we had quickly.

Leisure Family

10/10

Exceptional

10 Jun 2025

Benito

Beautiful place to stay. Centrally located to many locations.

Leisure Family_with_children

8/10

Excellent

04 Jun 2025

Norma

Overall we really enjoyed our stay here. Location of the property was excellent, a little noisy from the hussle and bustle of the city but overall good. We loved that it was walking distance from a lot of delicious eateries. Only issue we had was the cleanliness of the linen and towels. Linen was stained and towels didn’t smell fresh as they should have.

Leisure Family

10/10

Exceptional

10 May 2025

Michelle

Close to great dining

8/10

Excellent

22 Apr 2025

Hector

Loved the room it was clean and nice. Our first night was noise because ofthe restaurant down

Friends_and_family Family

10/10

Exceptional

20 Apr 2025

Pavel

Great accommodation

10/10

Exceptional

04 Apr 2025

Brandon

Let’s start with the one thing my wife mentioned: it was a little loud. For me and my kids, no issues. If you’re sensitive to this then they provide ear plugs an and we used a white noise machine, and this did the trick. As far as plusses go, there are many categories:
the staff was seriously helpful. They all speak English well and had many recommendations which we took a few of them and they did not disappoint.
The property itself is really cute. There is really nothing I would change about it. I just hope we get similar places for this reasonable price on future trips. There are actually much fancier places in the area, but you pay for real. So I consider this budget friendly luxury.
Finally, the neighborhood is shopping, dining, culture, music, art, culture, hipster central. It reminds me of a slightly grittier west village or maybe less grittier mission district in San Francisco. I honestly think discovery and astonishment per square acre is much higher than both neighborhoods plus great places to stay.
Overall, I really can’t say enough!

Leisure Family

10/10

Exceptional

01 Apr 2025

Alma Delia

Hermoso departamento. Tenia todo lo necesario, champú, enjuague, jabón, vajillas, etc. Esta en muy buen punto de la cuidad con muchas opciones de comida tradicional mexicana alrededor.

Leisure Family_with_children