Reforma Capital Inn

10/10

Exceptional

27 Jul 2026

Javier

What an amazing time my cousins and I had at this property genuinely a 10/10 experience. We got here a little late day of check in but that was no problem to the staff they had our room waiting. The front desk was always a help if we needed it to get a taxi or simple questions. The hotel is in the dead center close to everything that’s good to do in the city. The room had an air conditioner plus a fan which was such a plus. The room was algo genuinely nicer than some I’ve been to in the States. Great overall experience.

8/10

Excellent

12 Jul 2026

Fernando

Un lugar muy bien ubicado.

Partner

8/10

Excellent

07 Jul 2026

Anselma

Front desk staff not very welcoming. Property is nice and great location.

Friends

10/10

Exceptional

05 Jul 2026

Wilber

Todo bien

Partner

2/10

Poor

03 Jul 2026

Monica

Reservamos 5 noches y 6 días en Reforma Capital Inn a través de Expedia porque las fotografías publicadas mostraban un hotel moderno, habitaciones amplias, luminosas y cómodas. Esa publicidad fue la razón por la que elegimos este hotel. Al llegar, la realidad fue completamente diferente. La entrada es una pequeña puerta con unas 20 gradas hasta una recepción diminuta. Después de pagar la totalidad de la reserva, subimos al único ascensor y encontramos una habitación oscura, con fuerte olor a humedad, un baño en mal estado, la llave del agua caliente rota, el lavamanos tapado y un colchón extremadamente duro. Al abrir las cortinas descubrimos unas escaleras metálicas frente a la ventana que bloqueaban casi toda la luz y la vista, eso nunca aparece en las fotografías.
Al día siguiente comprobamos que el hotel ni siquiera cuenta con restaurante. Saliendo del edificio hay varios puestos de comida, una imagen que tampoco coincide con la publicidad. Después del desayuno regresamos, empacamos nuestras pertenencias, reservamos otro hotel y nos fuimos. Solo utilizamos la habitación una noche, aunque pagamos las cinco. Tenemos la factura y el comprobante de nuestra nueva reserva. Nos sentimos completamente engañados. La publicidad no representa las condiciones reales del alojamiento y consideramos que fuimos inducidos a contratar un servicio distinto al ofrecido. Por ello solicitamos el reembolso de las cuatro noches no utilizadas y por la diferencia entre lo anunciado y la realidad.

Partner

10/10

Exceptional

01 Jul 2026

Danilo

The property is nice and secure. i like the fact that they give you a code to enter on a key pad for after hour entry. I didn't like the fact that if you need extra towel or toilet paper you have to go down stair. There are no phone in room and if you call you call from your phone they usually don't answer

Friends

6/10

Pleasant

27 Jun 2026

Rosalia

The rooms and hotel were clean. The hotel was centrally and conveniently located. The first room given to us was not like the one showed in the website when I created the reservation it was a lot smaller. The room was hot upon arrival and with no phone in the room I had to walk down to reception area and asked to have the ac checked. The receptionist said she would but the ac was never checked or told the maintenance person was not in that evening. We were moved to another room around 2 pm the next day but had to leave the restaurant we were at to do so. The staff members were not friendly or accommodating. There was never a sense of urgency, it felt like we were bothering them. I would not stay there again.

Friends

10/10

Exceptional

26 Jun 2026

Frank

B

10/10

Exceptional

25 Jun 2026

Lucio

Very closely to the Angel de la Independencia.

10/10

Exceptional

06 Jun 2026

Samuel

Salvo la mala cara de los y las recepcionistas. Vale cada peso gastado el hotel !

Family

10/10

Exceptional

04 Jun 2026

Erick

Great location that’s about a 6 minute walk to the angel of independence about a 21 minute walk to chapultepec castle

Friends_and_family Family

10/10

Exceptional

17 May 2026

Sostenes

Nice service

Partner

8/10

Excellent

15 May 2026

Juan Cristian

.

Self

10/10

Exceptional

13 May 2026

Rosalba

Nice hotel ..

Friends_and_family Friends

8/10

Excellent

10 May 2026

Juan

Un hotel muy bonito, cómodo y muy céntrico.

Self

10/10

Exceptional

29 Apr 2026

Lesly

LOVED THE ARE, staff were very friendly, everything is near by, starbucks, street food, taco spots, shopping centers, etc its very aestheYOU WONT REGRET IT!

2/10

Poor

28 Apr 2026

Daisy

The room we booked was a deluxe suite and it had no AC. It was a small fan. When we requested an AC we were given the option of a room change. The room was way smaller and it was all an inconvenience altogether.
Would not recommend this place.

Family

10/10

Exceptional

22 Apr 2026

Mariana

It is located in an excellent place, the room was really good, clean and comfortable

Self

10/10

Exceptional

17 Apr 2026

Andrea

Very new property and very nice staff

4/10

Poor

16 Apr 2026

Alejandra

There was no AC, I asked for extra towels and a bag for dirty clothes, I was told I needed to wait until 10am.

Family

6/10

Pleasant

01 Apr 2026

JORGE ANTONION

la entrada está llena de ambulantes, deberían de procurar que esté limpia, además siempre el camión de la basura está fuera del hotel varias horas....

Partner

10/10

Exceptional

31 Mar 2026

Mario

Perfect location, good service and clean

Family

2/10

Poor

12 Mar 2026

Maria

Our experience at this hotel was terrible. Given the price we paid. We expected a 5-star establishment. But there was no air conditioning. The Wi-Fi was completely useless. The customer service was very poor, and the bathrooms were in disrepair. In short, the list of flaws at this hotel is endless. In our opinion it is a 1-star hotel, they shouldn't charge more than $50.00 dollars a night certainly not $250.00 It a rip-off. I do not recommend it to anyone. It should not be promoted on this platform I demand that I be refunded at least 50% of what I paid.

Friends_and_family Family

8/10

Excellent

08 Mar 2026

DANIEL DAVID

Great location. Decent rooms. Nice Asian restaurant in the lobby. Needs more thorough cleaning in some areas of the room and bathroom.

Self

2/10

Poor

05 Mar 2026

Jose

Rooms dirty

8/10

Excellent

24 Feb 2026

Priscila

The room was clean, quiet, and spacious. It included a microwave and a minibar, which were convenient amenities. However, the temperature control was a significant issue. The room became excessively hot in the evenings and too cold at night. Although a portable air cooler was provided, it was insufficient, especially since the room was located on the corner of the building and received direct sunlight for much of the day. Additionally, there was no heating device available to maintain a comfortable temperature at night.

Partner

8/10

Excellent

23 Feb 2026

Roberto

Room was great really clean comfortable bed and pillows great location with tons of street food around the corner. Only downside there was no early check in available nor late checkout the rooftop terrace is great we took our own drinks. A bar up there would be great.

Partner

8/10

Excellent

17 Feb 2026

Anthony

Room was clean and staff was attentive to our requests.

Partner

8/10

Excellent

13 Feb 2026

MARIA

Clean room, very comfortable. Had the essentials, coffee machine, mini fridge, microwave.

8/10

Excellent

05 Feb 2026

Kazuo

The staff were very nice. One thing I did not accept was that the utensils were not clean when I checked in and went to have food. I found that the forks were not clean. Other than that, everything was good.

Self

10/10

Exceptional

04 Feb 2026

Maria

Clean room, friendly staff, great location.

6/10

Pleasant

31 Jan 2026

Kassandra

Room was spacious but the bed was like laying on a stone wall.
Good location in the city we were able to walk to most things.
Staff did a good job in cleaning and restocking our fridges.

Leisure Friends

8/10

Excellent

20 Jan 2026

Presley

The location is ideal and very walkable, but you are going to sacrifice your comfort to a hard bed and bad wifi. Overall for value its a good option.

Friends_and_family Family

8/10

Excellent

08 Jan 2026

Santiago

Everything was is good. I just gave 4 Stars because the room needed more attention to cleaning the floor.

Leisure Self

10/10

Exceptional

05 Jan 2026

Raymon

Fantastic location, great service, but highly unstable internet/wifi.

Self

8/10

Excellent

05 Jan 2026

Armando

Room was clean and staff was very polite. Only thing was that our AC was leaking

Leisure Partner

4/10

Poor

02 Jan 2026

Fernando

Hay mejores hoteles en la zona y por menor precio. No tienen ningún tipo de restaurante.

10/10

Exceptional

02 Jan 2026

Mauricio

Very clean room

Business Self

10/10

Exceptional

01 Jan 2026

Ricardo

The price for the location

Leisure Self

6/10

Pleasant

28 Dec 2025

Andre

number of stairs from the street level to the small reception area was not very pleasant. The smell of the street vendor every morning's cooking was not a pleasant aroma to smell. for the amount of money we have spent, for two days the elevator was out of order and we needed to remove heavy luggage from the fourth floor to the street level when departing the place. In addition, the wifi was not available or was not easily being connected according the instructions we have the receptionist; the written instruction was deviating from what the wifi connection was suggesting and was not connecting, had to walk downstairs ask the reeption to come upsairs at the fourth level to sign-in on the wifi so I can send out my important emails at late at night.

Leisure Partner

10/10

Exceptional

19 Dec 2025

Mauricio

Good location but bad internet if you plan to work in the building

10/10

Exceptional

12 Dec 2025

Gilberto

Clean room nice staff

Business_and_leisure Partner

8/10

Excellent

29 Nov 2025

Wendy

Location was perfect! I saw a lot of reviews about no elevator but that is not true. There are elevators, issue is that there is only 1 so sometimes it gets crowded. There are stairs to enter the hotel which is the only way into hotel. Also there is not air conditioning in all rooms. Some of us had portable air conditioners and some had fans. Also we were a large group and we were not on same floor even though we had put in notes when booking. Tried to call hotel to request and after multiple tries i finally got through and they said they would try but that didn’t happen. Lastly the hotel blends in and is kind of hard to find entrance. Overall though i would book here again.

Friends_and_family Family

8/10

Excellent

25 Nov 2025

SAMUEL

Buenisima locación pero no cuentan con estacionamiento y mi habitación no tiene AC en general excelente experiencia

Partner

10/10

Exceptional

22 Nov 2025

Jose

Yes

Friends_and_family Friends

6/10

Pleasant

12 Nov 2025

Miguel

The internet service so bad

10/10

Exceptional

09 Nov 2025

Vanessa

Our room was spotless, big, comfortable, quiet, and the location was amazing, specially for the celebration of day of the dead! Where you can see and hear desfile de dia de muertos (partially) from the rooftop of the hotel on the 9th floor! The area is safe and full of life, walkable to El Angel 7 minutes, nightlife Genova street 12 minutes, Rosseta bakery 20 minutes aprox. Zocalo is about 15 to 18 minutes in Uber
The front desk crew was very courteous and knowledgeable of the area. There’s a theater and a Ramen restaurant in the property and breakfast and tacos stand right outside the hotel door!
Highly recommended!
I would definitely stay here again at Reforma Capital Inn.
Thank you.

Leisure Friends

6/10

Pleasant

08 Nov 2025

JOSEPH

The staff was courteous when you spoke to them if you could pull them away from their cell phones. The room internet and a/c were functional but the bed was like sleeping on a rock and the faucets were jenky.

Self

8/10

Excellent

03 Nov 2025

Rebecca

The staff were courteous. The room was well equipped. Location was central and safe. The hotel is over a small theatre which wasn’t an issue but means the lobby is pretty small. The rooftop space is very nice under utilized. If appears some floors have some construction still underway. The room was clean enough but could use a deep scrub in places.

Leisure Self

10/10

Exceptional

31 Oct 2025

Héctor Sergio

Everything was perfect! Staff was very helpful! I did not know that it had a theater in the lobby level, it's a very nice amenity!

Leisure Family_with_children

6/10

Pleasant

31 Aug 2025

Antonia

Unfortunately I found some dirty spots on my room on my arrival.
But overall is a very convenient place.

Leisure Partner

10/10

Exceptional

30 Aug 2025

Karina

Quality Room Amenities

I was impressed with the quality of the amenities in the room. The location was perfect because it was close to restaurants and tourists attractions. The only I wish was that the beds had a pillow top because the mattress was hard. I would stay again.

Business

2/10

Poor

10 Aug 2025

Rafael

We discovered that the elevator was broken when we tried to use it. There was no prior communication no notice posted in on near the elevador. As result we had to use the stairs for two days (8th floor). When we asked for a estimated time for the repair, no timeline was provided!

Leisure Partner

6/10

Pleasant

02 Aug 2025

Denisse

The room was spacious, it had a portable AC instead of a more effective type of AC. The floor had dust and the linens where dirty. They had spots in the pillow inn the side of the mattress.
The mattress was old and bumpy.
The people in the counter were nice and attentive.

Business_and_leisure Family_with_children

8/10

Excellent

28 Jul 2025

Emily

Muy calmado en este área y lugares alrededor para comer y el check in muy rápido! Todo estaba limpio y en orden! Recomendado!

Family

6/10

Pleasant

19 Jul 2025

Reinaldo

Rooms are spacious and clean. Elevator didn’t work for few days. Staff service could be better.

Leisure Family

6/10

Pleasant

17 Jun 2025

maria

Elevator wasn’t working and my room was all the way on the 5th floor. No help available to help me with my luggage. Nice location though!

Leisure Self

2/10

Poor

31 May 2025

Julio cesar

La propiedad se anuncia como un hotel pero está muy lejos de ser eso. Solo un ventilador, sin internet, sin recepcionista (me recibieron en short una persona que me dio su número personal por si pasaba algo en lugar de algo más formal). Una gran decepción.

Business Self

10/10

Exceptional

26 May 2025

Ana Mercedes

Great neighborhood, room was big and clean, easy to move around the area. Check in and out were easy

Leisure Partner

8/10

Excellent

16 May 2025

Mario

The location is perfect for tourism, you can walk to Centro Historico, Chapultepec and Roma. MetroBus is nearby and reliable. There is a lot of things to do nearby. The only issue was that out of 5 days i couldnt get their internet to work a single day

Leisure Partner

4/10

Poor

23 Apr 2025

Emmanuel

So so

Leisure Partner

8/10

Excellent

10 Apr 2025

victor

Nice rooms , excellent and courteous staff always willing to help , they were friendly and helpful.
Nice restaurants around and a Chinese restaurant in the hotel with sumptuous meals.
The only issue was the WiFi
Had to go to the reception to get a better network but overall my experience was good

Business_and_leisure Self

10/10

Exceptional

09 Apr 2025

Nicasio

Close to shops, angel, chapultepec

Leisure Family

4/10

Poor

27 Mar 2025

Nicholas

no AC

10/10

Exceptional

08 Mar 2025

Fevidaury

Amazing, definitely recommend

Leisure Family

10/10

Exceptional

27 Feb 2025

Andrew

The staff was great, rooms were clean, and it felt safe. ***No AC*** which wasn’t a problem for us since we did not visit when it was too hot, but something to keep in mind!

Leisure Partner

6/10

Pleasant

15 Feb 2025

Kevin

The Hotel is clean and the staff is very friendly, we encounter a surprise at the time of visit. They don’t have the A/C amenity in the entire building so when the sun hits the room window it tends to make the whole room hot, this would be appreciated in the hotel web page since it says that they count with air conditioning. They also didn’t offer early or late check in (we know that is subject to an extra amount) but would recommend because it has many places to eat around it.

Leisure Family

10/10

Exceptional

11 Feb 2025

Francisco Javier

Just as listed, perfect spot, really close to El Ángel de la independencia, clean and convenient. Highly recommended

Business_and_leisure Partner

8/10

Excellent

05 Jan 2025

van anton

the only down for us was the non existence of ac, but comfortable, clean and the location is super convenient, of course using uber all the time

Partner

4/10

Poor

04 Jan 2025

Thomas

No air circulation in room always felt humid

Leisure Partner

4/10

Poor

16 Dec 2024

Jaimie James

Room stayed extremely hot at all times. Even in December it was hard to get room under 80 degrees. Dusty room, dirty windows, and an extremely uncomfortable bed was unfortunate. Ended up moving hotels.

Leisure Self

8/10

Excellent

02 Dec 2024

Siboney

I loved being there, tons of restaurants nearby, shopping malls, theatres, museums, concerts, iconic monuments, etc!
The hotel has an Asian restaurant and a mini theatre!

The only thing I wish they had is AC, cuz I prefer it over fans, but still it wasn’t bad, I would definitely go back again!

Business Self

10/10

Exceptional

22 Nov 2024

Karen

Muy amable el staff

10/10

Exceptional

18 Nov 2024

Takeshi

室内はモダンで綺麗な作りでした
立地もいいのでまた利用したいです

8/10

Excellent

12 Nov 2024

Vanessa

Central very close to the Angel de la Independencia, walkable, clean, modern, quiet.

10/10

Exceptional

28 Oct 2024

Steven

Extremely pleasant and helpful staff. The best i have seen.

Leisure Family

10/10

Exceptional

21 Oct 2024

Marlyn

it is very close to the angel.of independence, it is a little cold now, they don't have a/c but it is temporary while they finish the construction, it is a hotel boutique very nice and quiet, with a lot dinner options around.

Leisure Family

6/10

Pleasant

18 Sep 2024

Rosie

No air conditioning. Fan in room was loud and rotate function did not work. Staff friendly. Walkable neighborhood to shops and dining.

Leisure Family

6/10

Pleasant

09 Aug 2024

MARIA MILLAN

Muy ruidoso entre habitaciones, se escucha todo

Business Self

10/10

Exceptional

28 Jul 2026

Natalia

Buena ubicación y la habitación 10/10.

10/10

Exceptional

27 Jul 2026

angel

Esta excelente para negocio tiene todo ,ubicación discreción,buena tarifa y cerca hay de todo para desayunar coner y cenar

10/10

Exceptional

26 Jul 2026

Ing. Mariano

Todo en orden y limpio, bien ubicado

10/10

Exceptional

26 Jul 2026

MIGUEL ANGEL

Trato excelente

10/10

Exceptional

24 Jul 2026

Ing. Mariano

Habitación limpia todo en orden

8/10

Excellent

21 Jul 2026

Verónica

El lugar está súper bien ubicado y cumple con lo básico. El personal muy amable.

Family_with_children

6/10

Pleasant

19 Jul 2026

IGNACIO

Me tocó que no servía la llave de agua fría de la regadera y me bañé con agua hirviendo; la plancha chorrea agua al por mayor yo creo que ya no sirve. Me arruinó el outfit

Self

8/10

Excellent

13 Jul 2026

Alejandro

Excelente ubicación

Partner

10/10

Exceptional

09 Jul 2026

Martha Celeste

Excelentes condiciones y la mejor ubicación

Partner

4/10

Poor

07 Jul 2026

rebeca

Bien situado

Self

10/10

Exceptional

07 Jul 2026

Alejandro

Excelente ubicación, tienes todo cerca y la habitación estaba bien

Partner

10/10

Exceptional

07 Jul 2026

Fernando

Todo muy bien

Self

6/10

Pleasant

06 Jul 2026

Fernando

La televisión nunca se pudo configurar, la limpieza estaba muy bien pero lo que me disgustó más fue que pedí dos habitaciones, de las cuales una tenía los colchones muy tiesos, pero la otra los tenía bien

Family

10/10

Exceptional

26 Jun 2026

Oxana

La habitación es pequeña pero limpia y cómoda, tienen una honita terraza para subir a tomar un drink o comer algo q tu lleves, la ubicación excelente.

Partner

6/10

Pleasant

22 Jun 2026

David

Mal que no tengan room service y hielos

Partner

10/10

Exceptional

22 Jun 2026

Abbes Eduardo

MUY BUENA UBICACION, ASEADO
LOS BAÑOS UN POCO OSCUROS PARA EL TEMA DE MAQUILLAJE EN MUEJRES Y AFEITAR EN HOMBRES
PERSONAL DE RECEPCION ATENTOS PERO SON MUY JOVENES Y SIN UNIFORME LO CUAL DEJA MUCHO QUE DESEAR
EL VIGILANTE O MALETERO CREO SE LLAMA ANTONIO MUY ATENTO Y SIEMPRE PRESTO A AYUDAR
EN GENERAL EL HOTEL BUENO Y REPETIBLE PORQUE VOY BASTANTE A MEXICO

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Nayeli

Habitación limpia, personal muy amable

Partner

10/10

Exceptional

22 Jun 2026

ana carolina

Excelente ubicación, el servicio ni bueno ni malo.

Friends

10/10

Exceptional

20 Jun 2026

Melissa

El
Hotel tiene muy buena ubicación todo queda cerca a pie, lo único malo es que la tasa del baño estaba sucia pero muy atentos pasaron a limpiar cuando estábamos fuera de la habitacion

Partner

10/10

Exceptional

19 Jun 2026

Maria Jose

all good! nice staff, clean rooms

8/10

Excellent

17 Jun 2026

Marisela

Relación calidad precio buena, excelente ubicación

Self