Name: Santa Casa
Address: 138 TonalÃ¡, Mexico City, MX

10/10

Exceptional

20 Jul 2026

Kevin

Extremely well placed property in the heart of Roma Norte. Easy to deal with, no hassles, great architecture and design. Staff was friendly, spoke perfect English for those who don’t speak Spanish. The nature of the old classic building means a few less amenities (no AC just fans) and slower to warm showers (still gets hot tho!) but well worth it for the amazing architecture and decor. Walking distance to everything in Roma, Condesa, even the major museums like the anthropology, modern art, and contemporary Museo’s. Would absolutely stay again.

Self

10/10

Exceptional

18 Jul 2026

Margaret

We loved the local charm and character at Santa Casa. We had a street view room and enjoyed watching all the busy people down below. It was a bit noisy, but normal for any city. We had fans in the room and a small refrigerator. We didn’t mind not having air conditioning; the weather was perfect, 75 during the day and 50’s at night. We could walk to shops and restaurants easily and took Ubers to the museum and bus station for travel to Teotihuacán. The staff members were very friendly and helpful.

Partner

10/10

Exceptional

09 Jul 2026

Cynthia

Such a perfect stay here. I switched from a hostel that was awful and so glad I did. From the second I got here the staff was SO nice and welcoming. The room was great, the location is great, and they even put out water and coffee/tea for you all day. They also operate many tours and activities. I wish I had known this before booking before my trip so make sure you check them out first! Would def stay here again. Location can’t be beat. Also there is no AC here but when I came in July the temp was mild and they provide fans.

Self

8/10

Excellent

28 Jun 2026

Rosalinda

Cuarto y propiedad muy limpia, el staff súper amable, amigable y dispuestos a ayudar con cualquier duda. La ubicación está excelente, muchísimos restaurantes, bar y cafeterías cerca.

Partner

10/10

Exceptional

23 Jun 2026

Rocio

The staff were very friendly and helpful. The place is well kept and very cute, it felt very homey and welcoming! It was close to places to eat and felt very safe. I would stay here again and recommend it to a friend!

Family

10/10

Exceptional

13 Jun 2026

Lior

Nicest stuff.

10/10

Exceptional

10 Jun 2026

Juhara

A boutique hotel with a difference. From check in to check out, the staff was attentive and helpful. The room was spotless, and it felt very safe for a solo female traveller. A huge thanks to Adolfo, Talia, Mauricio and Regina for making me feel at home. They have an in-house massage service which is highly recommended.

Self

8/10

Excellent

04 Jun 2026

Dominic

Hada great stay only problem was the shower was having a flooding problem but was fixed! And they could use a deep cleaning in the shower!

Friends

8/10

Excellent

03 Jun 2026

David Ricardo Gutierrez

Al llegar la habitación que nos dieron daba a la calle. Muy ruidosa a pesar de tener máquina de ruido blanco y tapones para los oídos. El baño no estaba limpio y tenía un rollo de cabellos en el desagüe. El staff fue increíblemente atento al solicitar el cambio de habitación. La propiedad necesita algunos ajustes menores de mantenimiento.
La ubicación es fenomenal y hay muchos restaurantes buenos en la zona.

Partner

10/10

Exceptional

03 Jun 2026

Dennise

No ac but there are fans available and huge window

Partner

10/10

Exceptional

02 Jun 2026

gerardo

Price quality is excellent.
Location is extraordinary.

10/10

Exceptional

02 Jun 2026

Margo

The property was centrally located and very nice!

Self

10/10

Exceptional

31 May 2026

Rachel

This is such a great place to stay in the heart of Roma Norte. A beautiful hotel with amazing staff that are very kind and helpful. The location truly cannot be beat and we had a fantastic time staying here-- so many wonderful restaurants and shopping nearby. I will come again. Thank you!

Family

10/10

Exceptional

21 May 2026

Chris Hables

Every single staff member was not just helpful, but friendly. It is in a very nice neighborhood and half the price of equivalent hotels. I plan to return to Mexico City to continue my work there and hope I can book the same room again.

Partner

10/10

Exceptional

13 May 2026

Ariana

Great staff

Partner

10/10

Exceptional

08 May 2026

Tasha

Manager and all staff were a pleasure and the design of the space so beautifully done. Location great and we will stay there again soon!

10/10

Exceptional

07 May 2026

Frank

Had an amazing stay at Santa Casa in Roma Norte. The location was incredibly walkable with great cafes, restaurants, and shops all just steps away. The staff was also extremely welcoming and helpful throughout my stay, always making sure everything was taken care of. Would absolutely stay here again!

Self

10/10

Exceptional

06 May 2026

Javier

The property is well located, close to everything. Roma Norte has an unique charm and this property reflects it.

Partner

8/10

Excellent

04 May 2026

Salha

-

Friends

10/10

Exceptional

21 Apr 2026

Dagoberto

I had a very pleasant stay at Santa Casa by Tasman. The bed was extremely comfortable, and the overall atmosphere felt warm, friendly, and beautifully decorated. I especially enjoyed the garden area, where complimentary coffee and tea were a great touch. The location is fantastic—close to everything in Roma Norte. I will definitely stay here again on my next visit.

10/10

Exceptional

21 Apr 2026

Christopher

Such a lovely hotel full of charm on an amazing street. Adolfo the hotel manager was incredibly knowledgable and helpful and the cleaning staff always so cheerful and lovely. Would definitely stay again.

Friends_and_family Friends

10/10

Exceptional

19 Apr 2026

Herbert

Fantastic stay here! The hotel staff was incredibly nice and it was surrounded by beautiful shops in the heart of Roma Norte. Will definitely be coming back here.

8/10

Excellent

14 Apr 2026

Kanupria

Eric and other staff members were very helpful and accommodating

Partner

10/10

Exceptional

13 Apr 2026

Camille

Clean, unique design and super friendly helpful staff

10/10

Exceptional

17 Mar 2026

Marc

Excellent location. Lovely clean rooms. Helpful staff referred me to local restaurants and history. This place is a sanctuary of peace in the beautiful chaos that Mexico City is.

Self

10/10

Exceptional

10 Mar 2026

Abigail

We had a slight issue with our room the 2nd night of our stay. We felt that the staff handled this issue very well and were extremely kind. The property is absolutely beautiful with a great location. Beds are comfortable and the hotel is clean. The coffee in the lobby area and the court yard to hang out in are big pluses as well. Would love to stay here again in the future.

Friends_and_family Friends

8/10

Excellent

15 Feb 2026

Josue

In a great and safe location. Was iffy about Roma, but so many places are walking distance or a short ride away. The hotel was clean and as shown in the pics. Would stay again. Only reason I didn’t give it a 5 star was because there is a big street light right outside of the hotel. Unfortunately, with the blinds the hotel currently has, the light still comes thru. Overall great place and location.

Leisure Partner

6/10

Pleasant

14 Feb 2026

Suzanne

I literally paid good money to pick up my own toilet bowl lid and mess with the mechanism in order to flush the toilet for 2 of the 3 nights there !!! The sink was not clean and the handle was suspiciously damp when I checked in. There is no heater and the nights were in the 50's .Their sister hotel which is more upscale offers massages where I discovered a flithy bolster being used under my legs. No attempt to compensate for any of this - it was a major disappointment even though the management was pleasant. Looks are deceiving -bummer

Leisure Family

8/10

Excellent

11 Jan 2026

Yaminah Endia

The location was perfect and in walking distance to so many restaurants and bars. I stayed in a room overlooking the street and honestly the street noise wasn't unbearable; I did hear a lot of noise coming from inside the hotel too. They do provide earplugs and a sound machine, which was helpful. The room was clean and airy, but I also went in December when the weather was chillier at night. If anything, I would've wanted a heater at night. They did have fans in the room for when it's warmer, I'm guessing. There is no elevator, so keep that in mind when packing or for accessibility reasons. The staff were really nice and helpful though.

Leisure Self

4/10

Poor

21 Dec 2025

Marcela

Room met all the minimal needs for a weekend, solo trip stay. Location was fantastic, easy walkable area with tons of coffee shops and restaurants. Atmosphere was a little loud which wasn’t a big issue for me considering I can sleep through it all but definitely something to consider.
My 3 star rating roots from the lack of attention from the owner/general manager…I ran into an issue with my safe which I could not access. Inside it was a ticket to an event I was going to that night. Unfortunately no one could help me until about an hour and a half after I reported this issue. Due to this issue and no one in charge being around I was 30-40 min late to my event and they sure did not care. In fact it took me 12 phone calls until someone picked up the phone….No attentiveness, absolutely no sense of urgency, zero respect, and a high lack of communication between host/guest.
I made a report and have yet to have anyone reach out to me…
Clearly this business does not care for returning customers.
Save your money, and rather support businesses that care.
If you’re looking for a mediocre stay, this is your spot

Leisure Self

10/10

Exceptional

15 Dec 2025

Carolina

The room was very nice and clean. Having the room with the street view can be noisy but we really didn’t mind it. The breeze felt amazing during this time of year. Very accommodating staff, we were very comfortable. Walking distance to great restaurants and bars.

Partner

10/10

Exceptional

15 Dec 2025

Deborah

Room was spotless, the staff at the front desk was very friendly and spoke fluent English.

Self

10/10

Exceptional

10 Dec 2025

Timothy

Beautiful, clean hotel in a great walkable location and an extremely friendly and accommodating staff. 10/10 would recommend this to anybody looking for lodging in CDMX or Roma more specifically.

Leisure Friends

8/10

Excellent

09 Dec 2025

Kenzie

Good location, clean and nice property

Leisure Partner

6/10

Pleasant

02 Dec 2025

Shoheb

The property is in a great location. But the bed was hard, the hair dryer failed to emit any hot air and the shower left you spraying the entire bathroom. The gentleman at the front desk were kind but the night shift woman was the opposite.

6/10

Pleasant

02 Dec 2025

Molly

Rooms were simple but clean. The main feedback I have is that there's no mention of how noisy the hotel is - not from sound on the street, but from inside the hotel. The 20ft ceilings and tiled floors throughout means you hear every person coming, going, talking, whispering or working. Additionally, not all rooms are equal. We had two rooms and neither had windows; one was located in the lobby so every passing voice was heard (the hotel designated the lobby as a quiet space but good luck when people are coming home at 2am). The location was great, staff were nice, but overall the hotel felt more like a hostel.

Friends_and_family Family

4/10

Poor

25 Nov 2025

sayumporn

We stayed in Room 7, which is located on the first floor next to the courtyards. We could hear everything happening in the courtyard. The room is very dated and smelled like sewage most of the time. We also had to wait 4–5 minutes for hot water.

Staffs were nice.

Leisure Partner

8/10

Excellent

22 Nov 2025

Carla

superb location and amazing staff.

Leisure Partner

4/10

Poor

21 Nov 2025

Samuel

Hotel was dated - needs a refurbishment. Furniture was had visible defects. Hotel had no sound proofing during the night which meant you heard the thumping bass from next door. Would not recommend staying here.

Leisure Partner

10/10

Exceptional

10 Nov 2025

Claudia

Wow! Staff was super nice and friendly. Due to some tours we had planned we accidentally left some valuables in the room. When we came back from our tour to pick up our luggage and head to the airport staff surprised us with our belongings. Everyone in this facility made us feel safe and well taken care off.

Leisure Friends

8/10

Excellent

06 Nov 2025

Claudia

Regaderas ! Un poco complicado ya que o te quema el agua o está helada. Les recomiendo un medidor de temperatura en sus regaderas. Pero muy agradecida con el servicio.

Leisure Partner

10/10

Exceptional

02 Nov 2025

Nigel

Great staff, great room, excellent location.

Leisure Partner

8/10

Excellent

27 Oct 2025

Giovanna

It’s an amazing place to stay at super beautiful and very convenient. The reason I gave the four star rating was because there’s no AC. They did adjust that on Expedia but I can see that I’m bookings, It’s still there. staff was very helpful and having gone alone I felt perfectly safe.

Leisure Self

10/10

Exceptional

26 Oct 2025

Anh Phuong

lovely hotel - friendly staff. safe and central location walkable with many dining options nearby.

Leisure Family

6/10

Pleasant

17 Oct 2025

Hailey

Good cheap option in a great neighborhood.

10/10

Exceptional

17 Oct 2025

Yesenia

Clean room and friendly staff

Leisure Friends

10/10

Exceptional

14 Oct 2025

Margo

Great location. Everything was perfect

Friends_and_family Friends

8/10

Excellent

10 Oct 2025

Isaac

Nice area, clean room.

Leisure Partner

10/10

Exceptional

08 Oct 2025

Jose

Clean room, amazing staff, and so much to do nearby.

Partner

2/10

Poor

07 Oct 2025

Cathryn

I was very surprised to discover that my room was up a back metal staircase on the fourth floor of this hotel, and that it was extremely rundown and equipped with a dirty sofa. Another guest told me that she also found herself in a room that required a trip down a hall to the bathroom. It is not at all what it claims to be. I spent one night in the horrible room before being moved to a slightly better room that was also full of battered furniture. This is bare bones at best and should not be advertised in any other way.

Business_and_leisure Self

10/10

Exceptional

06 Oct 2025

Joshua

The staff was great and very helpful as well as attentive. One of the best places I’ve stayed.

Leisure Family

10/10

Exceptional

30 Sep 2025

Stacy Renee'

Great staff, helpful and friendly

Leisure

10/10

Exceptional

26 Sep 2025

Carla

I loved Santa Casa. The location to me is superb. The staff very nice. It could use some updating in the bathroom as well as the room art. There’s noise at night coming from the restaurant next door but they provide a noise cancellation machine that helps mostly during the week. It’s the perfect hotel if you’re going to be out and about and need to be centrally located.

Leisure Self

10/10

Exceptional

22 Sep 2025

Rob

The property is ideally placed in Roma Norte next to bars,resteraunts and very accessible to many areas of mexico city. The staff are very kind and will help you no end. Very comfortable beds and always clean. Highly recommended.

Leisure Partner

10/10

Exceptional

22 Sep 2025

Grettel

La ubicación es perfecta, queda cerca de todo cafeterías, restaurantes. El personal muy amable y servicial te guían si necesitas ayuda, además el día del check out tienes la opción de dejar tus cosas resguardadas.
La limpieza excelente.
Solo consideren que el lugar queda en una zona un poco transitada así que pueden haber ruido en la noche.

Leisure Self

8/10

Excellent

10 Sep 2025

Thomas

Comfortable bed & close walking distance to many things

Partner

6/10

Pleasant

08 Sep 2025

Travis

Beautiful neighborhood.

Leisure Partner

10/10

Exceptional

04 Sep 2025

Jennifer

The property is beautiful, in a great area.

Leisure Family

8/10

Excellent

04 Sep 2025

Paola

Great location. Beautifully renovated old Roma house. If your priority is to be close to the Roma-Condesa action, it is a good alternative. Walking distance to a lot of the hip restaurants/bakeries, parks and public transportation
Beware that staying in that part of town comes at a cost, lots of noise. Old houses there are not insulated enough to avoid the noise/temperature etc. The only problem with my room was the bathroom design that lacked any ventilation and the curtain design that let lots of light in through the night. The property provides ear plugs, but bring your sleep mask as well

Business_and_leisure Self

8/10

Excellent

30 Aug 2025

Jose

Charming

Business_and_leisure Self

10/10

Exceptional

27 Aug 2025

Kate

Great spot

We had a couple of issues with communication prior to check in but we were able to resolve these. The room and bed were amazing, wish I was staying for a few more nights!

10/10

Exceptional

18 Aug 2025

Benjamin

This place its in a very safe and walkable area, so many good restaurants and bars near by a 10 minute uber ride from the zocalo center, the room was very clean and comfortable bed. We stayed in the Junior suite and Look forward to staying again here in our future visits.

Leisure Family

6/10

Pleasant

06 Aug 2025

Sterling

We liked the location. Towels and linens were torn and dirty and they would not give us new.

Leisure Partner

10/10

Exceptional

05 Aug 2025

Matthew

Chic and understated property in a great neighborhood for dining, shopping and general vibes. Bed was super comfy, ample hot water, staff were all helpful and super friendly. A cute, safe place that isn’t Airbnb! Don’t hesitate!

Leisure Self

10/10

Exceptional

25 Jul 2025

Johnathan

Great facility with nice rooms and a walkable area.

Leisure Partner

10/10

Exceptional

24 Jul 2025

Alan

Santa Casa was quiet, calm, and affordable. Because CDMX is about exploring, we didnt spendt too much time at the hotel, but it was the perfect place to call home for our week in Roma Norte. 10/10

Leisure Partner

4/10

Poor

23 Jul 2025

Erik

Locked Out Room at Check-in, Loud Morning Calls

I had an awful check-in experience at the hotel. When I got there in the evening no one was at the front desk and the access code to my room they supplied in the email did not open the door. I tried calling the number that no one answered and messaging them on the app but no one replied and I had no way of getting in touch with them. So I was stuck out of my room for 1-2 hours frantically looking for other hotels to stay at until someone finally showed up seconds before purchasing a last-minute room in town with no other options. It was incredibly frustrating and my plans for the night and meeting up with any groups or events were ruined. They were not able to offer me any discount on my room and I felt there should have been compensation. A discount of future days or another day would’ve made no difference since I had to leave town. Alsooo avoid staying on the first floor. I was woken up at 7 AM Monday morning to the front desk making loud phone calls on speakerphone for some reason and earplugs didn’t make a difference it was so loud. I could hear their whole conversation when I just wanted a little more sleep. They could’ve waited till a little longer and then later in the day to do that when the guests were up. The room itself was decently nice besides all this.

Self

10/10

Exceptional

19 Jul 2025

DeAnne

Great experience and staff

We stayed 4 nights at the boutique hotel had a wonderful experience. The staff was great and was very helpful with our requests. I would definitely come back and stay here again.

Partner

10/10

Exceptional

17 Jul 2025

Amanda

Very clean and beautiful property

Leisure Partner

10/10

Exceptional

12 Jul 2025

Bonnie

We loved staying at Santa Casa by Tasman. The property had a lot of charm and was in a great neighborhood. The staff was very friendly and it was easy to communicate with them through whatsapp and they were quick to respond. We also loved that there was water available to refill our water bottles in the lobby.

I'm still rating this property 5 stars; however, not all of the rooms have air conditioning. Ours did not, and we thought that it did when we booked it. But, the weather was nice and we were able to open the window and keep the room comfortable, but keep this in mind if the weather is hot.

Leisure Partner

10/10

Exceptional

10 Jul 2025

Callan

Incredible place, right in the thick of Roma Norte.

The vibe is calm and bright with beautiful plants. The staff is super helpful and was at the desk ready to help!

Great wifi, and our room had a good desk.

Leisure Partner

2/10

Poor

09 Jul 2025

JESSIE JAMES

I liked the convenience... dislike was the room was always hot could not cool down the area....also we had to climb 3 flights of stairs...no elevator it made it difficult for my wife with disabilities to go up an down

Leisure Family

8/10

Excellent

06 Jul 2025

Marlene

Place was cute smaller than expected feel like walls and doors are thin overall area is really noce and walkable

Leisure Partner

10/10

Exceptional

04 Jul 2025

Tyrone

i loved the unique layout of the buildiing, however I did not like climbing those long stairs

Leisure Self

10/10

Exceptional

27 Jun 2025

Lisa

The location is excellent! It’s right in the middle of everything—so many great restaurants and stores. The front desk help was lovely, especially Karla Sanchez, who promptly moved us to a better room when the one we were in was too bright. The bed was very comfortable and the room was spacious and beautiful with a gorgeous view of the patio. My only concern was the noise from the restaurant next door. They play music until 2am most nights. Luckily, they provide a white noise machine which worked well to block out the sound. Overall, it was a wonderful stay!

Leisure Partner

10/10

Exceptional

21 Jun 2025

roberta

Beautiful building, clean, nice rooms, helpful staff. Loved the location - access to most anything needed within walking distance. Only suggestion I would have is NOT to rent a first floor room facing street side. The restaurant next door plays very loud music well into the am hours. I was there on a Thursday evening and the music did not stop until 0630...

Leisure Self

10/10

Exceptional

19 Jun 2025

Martin

Gracias

Friends_and_family Family

10/10

Exceptional

13 Jun 2025

Carolina

Great location and great property

10/10

Exceptional

10 Jun 2025

Vicki

Perfect stay in Santa Casa

Our stay at Santa Casa Tasman was fantasic. We loved the vibe of the hotel, small, unmarked door leading to a pretty courtyard and well designed rooms. It was a little oasis from busy CDMX, but also right in the middle of all the action. Rooms were well-design without being overdone and staff was friendly and accommodating.

Partner

10/10

Exceptional

09 Jun 2025

Kaylee

Very attentive staff, very simple and clean, cute good space for relaxing and very central to everything I need. Lots of stairs so not very friendly if you are disabled.

Leisure Self

10/10

Exceptional

07 Jun 2025

Sandra

Nice hotel. Great room and bed size. Great location. Great hotel staff. Will stay here again.

Leisure Partner

10/10

Exceptional

06 Jun 2025

Rene andres

My wife and i enjoyed how welcoming the staff made you feel

8/10

Excellent

01 Jun 2025

Terydalia

Loved the property, no AC actually wasn’t as bad as I thought it would be. I only met two employees throughout my stay. Hector’s customer service was great! I felt as ease when Hector was there! Thank you for your willingness to assist at anytime.

Leisure Self

10/10

Exceptional

28 May 2025

David

Very pretty house and great location

Business_and_leisure Family

10/10

Exceptional

27 May 2025

Denise

Very happy. Perfect location and great room.

Leisure Partner

10/10

Exceptional

27 May 2025

Timothy

Wonderful

10/10

Exceptional

26 May 2025

Rita

The best place to stay in Roma Norte!
The only downside is that there is no lift but that’s not a huge deal and the street side is really loud. Staff are so lovely and the building is amazing!

4/10

Poor

24 May 2025

Brian

Rooms are a huge disappointment. Right next to a club so don’t expect too much sleep on the weekends. Would not recommend except for the location and price.

Leisure Friends

10/10

Exceptional

19 May 2025

Maria Elena

Property is surrounded by good restaurants.

Leisure

8/10

Excellent

14 May 2025

lizbeth

La cama es muy comoda, la habitación esta sencilla pero tiene privacidad para descansar, hay oscuridad y silencio
Bien ubicada dentro de la col roma

Business_and_leisure Family

4/10

Poor

13 May 2025

Orla

no air conditioning and it was 89 degrees outside . bathroom was dirty- soiled linens and hairs .

terribly uncomfortable bedding. photos online of hotel weren't accurate.

Leisure Partner

10/10

Exceptional

28 Apr 2025

Rogelio

Amazing location

Amazing boutique hotel in the center of Roma. Walking distance to everything the neighborhood has to offer.

Friends_and_family Family

10/10

Exceptional

24 Apr 2025

Roberto

Beautiful place, friendly staff, comfortable room. I hear that some people complain about noise, but we were in a room facing the interior courtyard and did not have any issues with noise. It was a please t and calm stay.

Leisure Partner

10/10

Exceptional

22 Apr 2025

KATIE

The hotel is in a beautiful and safe area, and it's super walkable to tons of restaurants and bars. Ubers were very accessible.

I arrived a few hours before check-in, and the staff was kind enough to let me drop off my bags, which was a huge help.

I'd seen some reviews mentioning noise, I personally found it to be quiet during my stay.

The only downside was that the room and bathroom was extremely humid, which made it a bit uncomfortable at times.

Overall, a solid stay in a great location!

Leisure Friends

10/10

Exceptional

13 Apr 2025

Courtney

Perfect!

Business_and_leisure Self

10/10

Exceptional

09 Apr 2025

Marilee

Great location

Great hotel with friendly helpful staff in good location. Highly recommend.

Partner

6/10

Pleasant

06 Apr 2025

Michelle

I was so excited to stay here and parts of the property are very beautiful however, during our stay, we found 3 dead cockroaches in our room. I understand this might happen due to being in the city, but it was still off putting. The staff offered a deep cleaning but I’m pretty sure they were laughing behind my back after I told them the issue. The shower could be cleaner but the room was nice. Beware of this location, it’s right next door to a club so it can get noisy on Fridays and Saturdays. Overall, it was a nice stay, but I definitely won’t be coming back.

Leisure Partner

10/10

Exceptional

03 Apr 2025

Erik

Great location and very friendly staff.

Leisure Partner

10/10

Exceptional

31 Mar 2025

Jessica

Everything from our room, staff, location, was perfect!! Gracias Santa Casa!

Business_and_leisure Friends

8/10

Excellent

28 Mar 2025

Irene

I like the location it was very close to everything but what I didn’t like is that there was no water in the building for one day, and I found a huge roach behind my bed. The property was not as nice as the pictures made it seem.

Leisure Family