Hotel Villa de Madrid

4/10

Poor

13 May 2026

Emiliano

Mucho ruido durante la noche de los autos durante la madrugada

Partner

6/10

Pleasant

10 May 2026

Roger

The room was huge, and very clean. Not a lot of amenities though, only 2 towels, we did get 2 more when we asked for them. No hair dryer, no drinking glasses, pen, paper or basic hotel type things. The room had a safe that didn't work and when I asked the check in clerk, she kind of shrugged her shoulder and said \"Yeah they don't work.\" The hotel was a good location for what we wanted and like I said it was clean, so it worked for us.

Partner

10/10

Exceptional

14 Apr 2026

Leydy

Will sell you hot water $2 an 8 once cups

10/10

Exceptional

12 Apr 2026

Martina

todo bien con la habitacion, excelente servicio

Partner

4/10

Poor

04 Apr 2026

Carlos Manuel Espinoza

We have some noisy neighbors next doors and the staff didnt do anything about it, also we found bugs on the bed. Staff friendly but the place is dirty

2/10

Poor

29 Mar 2026

Manuel

Muy mal área
Un cuarto está bien solo se le metía el agua del baño al cuarto

2/10

Poor

26 Mar 2026

Dolly

Nos abrieron la puerta del cuarto a la media noche
El agua se salía en el baño y habían animalitos en el bano

Family

10/10

Exceptional

21 Feb 2026

Kelly

Nice stay

6/10

Pleasant

09 Feb 2026

crecenta

room is good and staff were helpful but the amenities like hairdryer should be included.

10/10

Exceptional

31 Jan 2026

Veronica

Room was great clean the location is very convenient.

Family

2/10

Poor

23 Dec 2025

Ana

Mi experiencia fue terrible una de las camas está con las sabanas todo manchadas y en la otra cuando desperté miré una pequeño insecto pero en realidad era una chinche porque ahora mis brazos,espalda, piernas y cuello están cubiertos de ronchas orribles

Partner

8/10

Excellent

18 Dec 2025

Francisco

It is all fine thanks

6/10

Pleasant

15 Dec 2025

David

Amenities such as glass for drinking and brushing your teeth, maybe microwave , conditioner and lotion, breakfast canteen or restraurant, etc.

Leisure Partner

8/10

Excellent

14 Dec 2025

Andres

U

10/10

Exceptional

13 Dec 2025

Marc-Gregor

Clean room & Cleanning services was excellent

Business Self

2/10

Poor

07 Dec 2025

luis

I got a terrible room, old, noisy and far to be comfortable. I booked two nights and just stayed one.

Leisure Family

10/10

Exceptional

07 Dec 2025

Nadia

Nice size room. Rainfall shower. Sitting areas

Leisure Self

10/10

Exceptional

16 Nov 2025

April

Great service

Leisure Family_with_children

10/10

Exceptional

15 Nov 2025

Erick

Room size

Business

2/10

Poor

09 Nov 2025

Arasely

My room faced the major street. It was extremely noisy of all vehicles including motorcycles, commercial vehicles, sirens and cars. The bedding had cigarette burns, hair in bathroom sink and small specks of dry toothpaste on sink. The floor near baseboard dirty all around the room. The center floor space was clean. One of the bedsheets had hair. The reception room and common area looked clean.

Friends_and_family Family

10/10

Exceptional

31 Oct 2025

Ofelia

Muy bonito ahí, Limpia, Hotel y precio accesible

2/10

Poor

20 Oct 2025

Kristina

Not great.

My bf ended up staying here alone because my flight was delayed. He said it was a good thing I didnt stay there. The cleanliness wasnt great. There was holes in the sheets.

Partner

2/10

Poor

16 Oct 2025

GABRIELLA

Is unsafe very Bad and Dangerous Area very Noisy not to Clean and was and Alarm every two Hours People having Party all night so You can't even Sleep at all

10/10

Exceptional

11 Oct 2025

Karolina

Prices are affordable and it was safe, clean with friendly staff!

Business_and_leisure Family

10/10

Exceptional

06 Oct 2025

Karolina

Everything was great!

Leisure Family

8/10

Excellent

14 Sep 2025

Martin

was good, clean and friendly the price is very good

Leisure

2/10

Poor

10 Sep 2025

Jose Luis

The pictures online look WAY better than the real thing.
There was cigarette burns in the blankets,
The room had a weird smell. The beds are hard and the windows on the lower floor don’t close so anyone can walk right in. We ended up leaving right away

6/10

Pleasant

05 Sep 2025

julio

Shower floor is very slippery

10/10

Exceptional

28 Apr 2025

Victoria

Great hotel, the front desk employee was extremely kind and friendly.

Leisure Partner

10/10

Exceptional

19 Apr 2025

Carolina Natalia

Good condition and staff are friendly & helpful.

8/10

Excellent

29 Mar 2025

el santo

It ok

Leisure Family_with_children

2/10

Poor

13 Mar 2025

Nayeli

The receptionist was rude and was giving us a hard time to check in. When we tried asking questions she was rude and there wasn’t anyone else in the lobby waiting to be checked in for her to be so short with us. The beds are uncomfortable. The rooms don’t seem like they’re clean. Our main blanket had a hole like someone had burned out their cigarette on it. The shower didn’t seem clean. The floors were dirty and sticky. We got two rooms and I would never have my family stay there ever again.

10/10

Exceptional

25 Jan 2025

Maricela

It was a big space and was convenient to the basilica

Leisure Partner

8/10

Excellent

21 Dec 2024

Francisco

Very little water pressure to take a shower, we understand water savings !
Also a lot of noise during night to much activity?

Leisure Family

8/10

Excellent

01 Dec 2024

Martin

Pasamos solo una noche con mi esposo y dos hijos, todo estuvo bien, los cuartos limpios, agradable el ambiente, las camas un poco duras, en general lo recomiendo y me volvería a hospedar en Botel villa de Madrid.

Leisure Family

2/10

Poor

19 Nov 2024

Hector E

Management won’t work on a terrible matter!!
Definitely won’t recommend at ALL!!!

Leisure Family

10/10

Exceptional

18 Nov 2024

Evangelina

We like everything

Leisure Family

10/10

Exceptional

13 Sep 2024

Carolina

Area and hotel were great.

Leisure Family

10/10

Exceptional

16 Jul 2024

Alfonso

I enjoyed my stay at this hotel. I was there for two weeks and had a pleasant experience. There are shops nearby, a park and restaurants.
I would definitely recommend.

Business_and_leisure Partner

10/10

Exceptional

13 Jul 2024

Carolina

Excellent service, clean, safe, personnel very helpful.

Leisure Family

4/10

Poor

19 Jun 2024

Mary

No air conditioning!! Open windows did provide adequate air flow and the noise at night was not worth having them open.
The did provide a fan that at least was a little help. But the heat was very uncomfortable.
The biggest problem was the bed bugs! Only one of the beds had them but it has been a mess since getting home. And still recovering from the bites. BEWARE!

4/10

Poor

13 Jun 2024

Emily

a/c didn’t work, beds were super stiff.

Leisure Family

8/10

Excellent

09 Jun 2024

Honorata

Cleanliness is the main issue
There is a bad smell in the room
Staff is helpful

Self

8/10

Excellent

23 May 2024

María Guadalupe

Solo le faltó aire o un ventilador quienes venimos de afuera nos da calor

Leisure Partner

10/10

Exceptional

30 Mar 2024

Jovita

I love this place

Business_and_leisure Family_with_children

6/10

Pleasant

20 Mar 2024

Omar

Gracias por sus atenciones

Leisure Self

10/10

Exceptional

25 Dec 2023

Ilya

It was great

Business_and_leisure Family

10/10

Exceptional

19 Dec 2023

Luis

The room is nice but the shower is a little strange without a curtain and the water It splashed even into the toilet bowl

Friends_and_family Family

8/10

Excellent

07 Sep 2023

María Eugenia

Confort and good price

It was nice and very convenient for the airport

Self

8/10

Excellent

31 Aug 2023

MARGARITA

Primera experiencia allí...

Primera vez en este hotel, su precio va de acuerdo a la atención de todo el personal, limpieza, accesorios como papel higiénico, jabón y shampoo, no más... Lo que me impresionó fue el tamaño de la habitación, muy grande, bonita y cuidada... Lo malo fue que un día nos quedamos sin accesorios de higiene y otro sin aseo del baño...

Partner

10/10

Exceptional

26 Aug 2023

Zemichael

Safe

2/10

Poor

09 Jul 2023

Martin

My family and I got there and they did not have the room I originally booked. They were trying to accommodate us in two separate rooms. When they showed us the room the bed comforter had cigarette burns, and the pillows were super dirty. The rooms smelled bad. We ended up not staying we left.

4/10

Poor

16 Feb 2023

Komron

Was cold in room

Business Self

4/10

Poor

13 Sep 2022

TERESA

Not we’ll maintained.

Leisure Family

10/10

Exceptional

01 Aug 2021

Verified traveler

The bed spread had several cigarette burns, the glass in shower was not clean, the beroom a strong onion smell.

Leisure Partner

2/10

Poor

27 Dec 2020

Verified traveler

Las personas fueron amables y la comida era rica, sin embargo algo me picó en la noche. Hace un poco de frío en la noche y a veces hay ruido en el pasillo. El Internet es muy inestable.

Leisure Self

10/10

Exceptional

14 Sep 2020

Eydan

My experience

Very clean, and cozy.

Self

4/10

Poor

28 Aug 2019

Verified traveler

The place smells bad. The carpet is very dirty. It Looks like Motel and not a hotel. They offer products like lubricating condoms. Is no a family place

Leisure Self

8/10

Excellent

22 May 2019

Ronnie

It was a pleasure.

Really, it was pleasant. Thank you, everyone.

Friends

8/10

Excellent

15 May 2019

Verified traveler

There are nights that the place is noisy. Until 2 in the morning, some people were having a party above our suite.

Leisure Friends

10/10

Exceptional

03 May 2019

Verified traveler

Rooms are big and clean. Bell Boy was very helpful.

Leisure Self

6/10

Pleasant

06 Feb 2019

Verified traveler

Poor wall insulation,no heating system,can feel the cold from outside..no utensils provided.can't provide hot drinking water..not one staff speaks English..

Leisure Family

8/10

Excellent

14 Nov 2018

Thomas

Remote but okay, clean and comfortable.

A bit remote from tourist attractions and the city center but Metro Misterios and Metrobus stations are just a few blocks away. It was clean and comfortable and decent value for the price. Free Wi-Fi but slow. Reasonably priced restaurant and a VIPs across the street. Laundry and supermarket within two blocks. Free parking. It is located on the Calzada de Guadalupe and is perhaps a mile or more from Basilica de Guadalupe. I was there during the Feast of the Assumption and many pilgrims walked along the calzada, including hundreds of \"Miztec Zumba\" dancers in full pre-hispanic regalia. The Hotel is 3 or from metro stops from the Basilica and 3 or for from the Plaza de Tres Culturas/Tlatelolco.

10/10

Exceptional

09 Oct 2018

Al

It’s convenient location, fast elevator, spacious and clean.

8/10

Excellent

22 Aug 2018

Robin

NICE LOCATION, NEAR RESTAURANTS, METRO STATION, NICE STAFF.

4/10

Poor

04 Jul 2018

Rony

STICKY WHITE SUBSTANCE ON SOFA....EWWWWWW!!!!

This is a \"will do in a pinch\" hotel. While the cleaning staff did a good job, the place is just old, worn down and had a grungy, old look about it. It is in SERIOUS need of upgrading.

I had a king room and there was a small sofa. It has cigarette burn holes and a questionable, clear, sticky substance in some spots. I tried not to even imagine what it was. I called the front desk and they told me since it was late, no house keeper was there. I threw a towel over it and avoided that couch like the plague. The floors were wooden but they were broken with my piece of the wood cracked and sticking up out of the floor. The toilet paper was like a crepe paper. They only provided one towel and no wash cloths.

The beds were also very hard. There was no temperature control, but the windows did open and clothes.

Overall, it is just in serious needs of upgrading to get a fresher, cleaner look. I checked out after that one and went to another hotel. This place will never see me again!

Family

8/10

Excellent

01 May 2018

Verified traveler

Hotel is 45 minutes walk to church, or few minutes by bus or uber.
Receptionists and maids are pleasant and polite, but nobody speaks English except for the Manager who was in the office only once.
Rooms are nice and clean but some room need updated . Wi-fi did not work. No English TV channel.
And no air conditioner, which would be tough for summer.

Friends

8/10

Excellent

09 Apr 2018

Fujoshi_Hime

Nice hotel downtown Mexico City

It’s a nice hotel, downtown Mexico City, close to pretty much everything you’d need. It’s no Hilton or Marriot, but I have stayed in much worse. Overall, I can’t complain, it’s a pretty decent place.

10/10

Exceptional

04 Apr 2018

Verified traveler

Staff very helpful and polite I felt safe verses other hotels around the vicenity..

4/10

Poor

02 Apr 2018

Verified traveler

You get what you pay for!

Good price, but the beds are very hard and the hotel is VERY VERY NOISY!!! Our family had 4 rooms booked. 3 on the 4th floor, and one on the first floor. The noise situation was the same for both floors. There's constant loud talking and laughing that can be heard even with your door and window closed. Not to mention the disgusting moans coming from the next door rooms ALL NIGHT AND INTO THE MORNING. You can hear this in the hallway and into the rooms. We did not sleep at all. Look elsewhere if you want to rest. The noise makes it impossible to sleep.

Family

6/10

Pleasant

30 Mar 2018

juan

Lcation

Hotel was very very clean from lobby to rooms to its surrounding of its property. Food facility seemed always seemed close and when open only for drinks in my time of stay. Opens at 9 but still closed at 9:15 so i eat across street.
Too much noise in my room, might have been that my only window was facing a tunnell to where i can see 4 walls and below is the parking structure and can see all the cars when i look down and the cars being driven or engine turned on or people talking it echoes thru that tunnel.

4/10

Poor

28 Feb 2018

TR

A hotel for sex

I booked this hotel last second and because reviews were not to bad about conditions. This place had 3 hardcore porn tv channels for free. Beds hard and uncomfortable and I slept on to of covers with clothes on. Everything was dated and as in other reviews you could hear a lot of noises from other rooms.

10/10

Exceptional

13 Feb 2018

al

Nice and easy

Clean room close to the stores easy to check in and out

8/10

Excellent

26 Jan 2018

Denis

Not too bad for the price but the bed was cold and the towels were small and worn.

10/10

Exceptional

24 Jan 2018

Verified traveler

Best deal

This is an excellent hotel, the rooms are beautiful and clean, would stay here again

2/10

Poor

04 Jan 2018

oscar

The hotel beds are horrible

I would not recommend this hotel to anyone I wasn’t placent the stay

2/10

Poor

02 Jan 2018

ROBERT

This is a horrible location

After coming here I realized this is not a four star hotel. The pictures are nothing like was posted on expedia. The area was depressing . There was no one in the restaurant and the hallways and lobby were very cold. I ended up checking out after the first night.

4/10

Poor

01 Jan 2018

Rosa

Not very comfortable

No heating, bed and pillows very hard.

Family

10/10

Exceptional

01 Dec 2017

Verified traveler

Nice place to stay close tu church of tepeyac

Exelent hotel to stay have 24 hour front desk service big parking lot safety place

8/10

Excellent

25 Nov 2017

Nelba

Nice !

The staff is nice, is clean and comfortable 😊
Definitely coming back again

6/10

Pleasant

25 Nov 2017

Murfr

Not far from Guadalupe Shrine

Beautiful rooms but noisy every and all night-bring your ear plugs. Limited restaurant hours, not 24 hr room service as advertised.

8/10

Excellent

18 Nov 2017

silvia

Great location to restaurants, stores, & La Villa

Great location in front of restaurants and stores, movie house, and especially very close to La Villa- Mexico's divine location of the appearance of Mother Mary.

4/10

Poor

01 Nov 2017

Verified traveler

No really no internet

I called reception to let them know no internet
They don’t give me any solution

10/10

Exceptional

24 Sep 2017

Verified traveler

Best in Mexico

I was surprised how big and clean the room was. It's gorgeous!

8/10

Excellent

12 Sep 2017

Verified traveler

Clean and accommodating

During my short stay I found this hotel to have amazing staff! They were warm and inviting, very courteous and accommodating. They asssisted with setting up transportation, 24 hour room service, every inquiry or need was addressed immediately 🙂 They provide bottled water daily, and you had ability to purchase more from the hotel at very good price. The location is great just far enough away from downtown to make things more affordable and peaceful. It is walking distance from a lot of local vendors and across the street from a mini mall with movie theater, places to eat, and shops.

8/10

Excellent

27 Aug 2017

Robin

NICE HOTEL, THIN WALLS

Its a good hotel, well located, great staff, but you are going to hear moaning of couples, (I assumed some of they are prostitutes), and if you dont want to try to explain that to your children, I dont recomended this hotel for a family trip, for grow ups its ok.

10/10

Exceptional

24 Jul 2017

Mary

Nice place!

Wonderful hotel! Staff was very welcoming! Location was great; close to many interesting places. Room was quite, clean, and comfortable. Overall a great experience!

8/10

Excellent

22 Jun 2017

Jack

Comfort hotel close to the airport

The hotel is a quick trip on the Metro from the airport and about 3km from Basilica de Guadalupe. There is a market and dining options close by. The rooms are spare, but are large and modern. Hotel noise can be heard so not recommended for light sleepers.

8/10

Excellent

25 Mar 2017

Verified traveler

Gran Hotel Villa de Madrid

Knowing only a minimal amount of Spanish, it was a bit difficult to communicate extensively with the staff, but they tried very hard to make it possible for there to be a mutual understanding. The rooms were spacey, my only complaint is that the walls were very thin so we could hear everything in the surrounding rooms. Housekeeping did a very good job and they were very trustworthy. We left money and cards out(because we didn't know when they would be coming around) and everything was left in it's place. The location was pretty good with a grocery store right down the road, and a small shopping mall across the street. It was only like 15-20 minutes from the airport and about the same, maybe a little bit longer, from the Mexico City Arena. I had a really nice stay there and I would say that it was definitely worth the stay. The price was very good and the food in the restaurant was amazing, as well as the drinks. I just have no really bad things to say about this place.

8/10

Excellent

24 Mar 2017

shelley

Great located, inexpensive place to stay

It has a nice sized room, great location, the in hotel restaurant was not used , however there is a VIPS & Sanbourns right across the street, Sorriannas & a Waldo's in walking distance. The bus was easily accessed to go directly to the Zocalo, the Palacio & the Zoo,then go back to the hotel. We were there for a week & there is construction going on so little noisy by 8:30 am,& the weekend very loud, but one call to the front desk & it was taken care of... would highly recommend it & stay again.

Partner

10/10

Exceptional

31 Dec 2016

Luis Fernando

it was great

8/10

Excellent

15 Dec 2016

Verified traveler

Great hotel

Prime location

Partner

8/10

Excellent

29 Nov 2016

Dale

Nice economical hotel but noisy machine by my room

Arrived just after midnight. I had called ahead to tell them I was running late, but they said that even though I called, they could not hold the room past midnight. That didn't seem very nice. They said that I could arrive in Mexico City and decide to get another hotel or something. But I had called twice. I think they should risk a little to earn a customer.

The hotel is new, has professional staff, clean, pretty good area of Mexico City (close to north bus station and airport--10 minutes to either), wide walking path separated from the street that goes for a long ways, so people are walking dogs, running, etc.

Rooms are amazing. King-sized bed in mine. Lots of storage space. Lots of counter space to spread your stuff out. Huge, clean bathrooms. One of the nicest rooms I've stayed in anywhere.

Unfortunately, there was some fairly loud humming/cranking/grinding sound coming from equipment near my room (I don't know what equipment). It made it a bit difficult to fall asleep. This was room 610.

8/10

Excellent

19 Oct 2016

Lulu

The hotel is situated near Basilica de Guadalupe. Very simple hotel, not too fancy, but inexpensive. There is no air conditioning, bed is kind of hard and pillows too big. If you ask for it they will change the pillows. Room service if very good and people very friendly and helpful.

8/10

Excellent

11 Oct 2016

jesus

Conveniente and clean

It was pretty good. Only thing missing was Hvac. Weather was nice and cool, so I slept with the windows opened no biggie. Continental breakfast only includes coffee and orange juice. I did not care to much for it, as i wanted to experience the local eateries.

Family

8/10

Excellent

07 Sep 2016

Doobie

Great place to stay if you're on a budget

It's the nicest hotel in the area and also the best location if you're there for the Basilica de Guadalupe. Room was worth more than we paid.

6/10

Pleasant

19 Aug 2016

frizzell

Its more of a motel

Too much echos. Could hear everything on that floor. No control of AC and or any lights.

10/10

Exceptional

18 Jul 2016

Christine

Great Value Close to Basilica of Guadelupe

Staff was very friendly and helpful. We saw the pilgrimages parade by each morning as they walked to the Basilica of Guadalupe. VIPS was across the street and stayed open till 11:00PM.

Family

8/10

Excellent

23 Mar 2016

Jeffrey

Great price, great room. Not the best location, we walked around and couldn't find a restaurant or much promising nightlife, maybe we weren't looking in the right places. At least it was close to the airport, and close to the bus station. Only stayed one night then found a place closer to the center of town.

Partner

8/10

Excellent

23 Dec 2015

ermes

Nice hotel clothes to the basilica

The hotel is really close to the basilica. Also, the staff was really friendly and approachable. The room had low lightning so it was quite dark. Windows didn't get much direct light. The window in room 110 didn't lock.