Hotel Imbanaco

Colombia , Cali
CALI, Carrera 40 5A-23
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50 reviews shown

10/10

Exceptional

13 Feb 2025

Elizabeth

Very nice

Leisure Self

10/10

Exceptional

13 Jan 2025

Libni

Nicely located, staff are so friendly and helpful. They’ll make you lunch and dinner if you wish and the food is just nice. There are shops and restaurants everywhere near the hotel. I found it’s a little challenging to find good vegan restaurants near by. Overall, it is a nice and safe place.

Business Family

10/10

Exceptional

09 Jan 2025

Yolanda

Amazing all the staff!! Good place! But please eveday change the breakfast ty

6/10

Pleasant

08 Dec 2024

Ayleen

Okay stay

My stay was for two nights, the beds were uncomfortable to sleep in, the curtains didn’t block sunlight. It was clean, staff were professional and helpful. Breakfast was good and there we’re walking distance places to eat which were very good.

Friends_and_family Family

10/10

Exceptional

02 Oct 2024

Luz Amparo

Great attention and service!

Partner

10/10

Exceptional

01 Sep 2024

Juan Carlos

It was an amazing and enjoyable experience. All the staff at Hotel Imbanaco was very professional and acknowledged, especially Andrea and Elkin at the front desk. Also, the chef presented delicious plates at the restaurant! Thank you so much! Juan Carlos Garcia (New York, USA)

Business Friends

10/10

Exceptional

05 Apr 2024

Kasandra

Buena atención

Family

2/10

Poor

05 Oct 2023

Julio Alberto

Roaches in the bathroom. Unacceptable
Poor service.

Business Self

8/10

Excellent

05 Jun 2022

Genderie

Good hotel for price

Leisure Self

8/10

Excellent

13 Jul 2019

Omitir

Close to here I had to be for two days. Walking distance.

Business Self

10/10

Exceptional

11 Dec 2018

Ronald

Very clean

Partner

8/10

Excellent

10 Apr 2018

Oso 764

Nice affordable hotel

Not easy to spot but nice room, personal and breakfast. Good accessibility to local transport that is at least functional and easy to use with the App. Since it is not inside night activities area it offer a pleasant atmosphere to rest.

10/10

Exceptional

06 Jun 2017

Andrea

Hotel Inbanaco en Cali

Very nice hotel near the Clinica and hospitals around Inbanaco. The breakfast was delicious. There's an Éxito 2 blocks away and many restaurants and bakeries to enjoy. Very safe to walk around even at night. You can find el Parque del Perro by walking about 8 minutes. Overall a good find for the area.

Family

4/10

Poor

25 Feb 2017

Wally

Don't bother canceling your reservation

Hotel was very mediocre and is priced based on proximity of the clinics. If you try and cancel you will still be charged the price of the stay which is ridiculous. Hated it....

10/10

Exceptional

01 Jan 2017

Fernando

Excellent hotel

I stayed for five days and I have no complaints. Nice people at the lobby, spacious room, good air condition and a good size bathroom. The location in the south area of Cali is not bad and I felt at home from the beginning. If you want to safe money, to be a bit away from the Cali pachanguero but at the same time be not to far from it, this is the place to be ! Walk around and you will find delicious food ! Good transportation and a variety of places to go around.

10/10

Exceptional

14 Oct 2016

Ana

Convenient for medical travel

The hotel was good...not to big...hot water...close to medical center and surrounding with small place to eat

Partner

8/10

Excellent

08 Oct 2016

Ana

Convenient for medical travel

The hotel was good..hot water..free WiFi..good service..good area..close to medical center..good and safe neighborhood

Partner

10/10

Exceptional

05 Sep 2016

maria

Super

Good service, delicious breakfast, nice staff

Family

4/10

Poor

30 Jul 2016

mislead

Hotel under remodeling

Horrible noise of drills and hammer and cement dust.
Wi fi constantly missing. No hairdryer no bathroom mat...poor furniture.
Our stay was a nightmare. Thanks to the friendly staff we managed to stay 2 of the 8 nights.
I want a complete refund from you because you failed also to mention the remodeling aspect of hotel Imbanaco.

4/10

Poor

26 Jul 2016

need better customer services

They were remodeling the hotel in the workers wiould start early they would make alot noise it was hard to rest

10/10

Exceptional

22 Jul 2016

Mauricio

Good value

Nice room good value

Family

10/10

Exceptional

07 Mar 2016

Steve

Great Hotel

Made reservations for only 2 days because of previously read reviews. After 1 day asked for 5 additional days at same price, beyond reservation. Granted. Staff: SUPER at all levels. Had 3 small requests while there, all granted within minutes. One block from major bus routes. Only steps away from restaurants and Panaderias. Safe, secure area. Their greatest asset is their staff.

8/10

Excellent

19 Jan 2016

Maria

I will come back to Hotel Imbanaco

The people at the front desk were Excellent, Andrea went out of her way to help us from day one same as Dayana and Bryan. They rooms were comfortable and clean. The staff was respectful of our privacy and did not walk in our room when we asked to do so. The one person who ruined this experience was Sra.Mercedez - if I get the name wrong is the person who support in different areas the front desk. When requesting a cup of coffee, got an attitude and asked my to wait for breakfast as she was scolding me. When requesting breakfast, questioning if i did take it already, when I was staying with other relatives in another room. The last thing she did was to get an attitude because we requested a spoon, and questioned if we were going to return it. Hotel Imbanaco needs to replace that woman- who knows nothing about hospitality. As a whole a great place for us who know the city and like to do a lot in our short visits. We will come back.

10/10

Exceptional

23 Dec 2015

silvio

Convenient to our plans

Closed to all our shopping needs excellent service courteous and amicable

2/10

Poor

21 Jul 2015

Mrs Rock

Horrible! Hotel

No hair blowers in the rooms, noisy in the nights, bad cable out 14 channels 7 were news that is a cheap cable, to have hot water have to run it for 10 minutes. Same breakfast every day with old bread, I will never use Expedia if this is the kind of hotels they promote. When I booked this hotel it had 4 stars. I waisted my money. Where they got their stars.

2/10

Poor

10 Jul 2015

Marlen

Very poor services . It is a hostel

Room shower did not regulate properly between hot and cold. The shower did not have a bath mat and /or rubber mat.Breakfast was just ok. The room does not have a hair dryer . I had to ask for one and the last day of my stay I got a phone call that I have to return it because an other guest needed it.
They offer at the lobby coffee and water but if you are lucky you can find cups.
This place is good only if you are planning to go to sleep and that is it.
You can not expect the minimum standards for a hotel . They offer a free parking but they charge $6.000 Colombian pesos per night . It is around 3 dollars.
I am very disappointed with this place I don't understand why travelocity that does not verified the information of this place.

4/10

Poor

22 Jun 2015

Denis

Much More Low End than Expected

We reserved 4 rooms, planning on staying for 5 nights. We were all disappointed. One couple left after 1 night, another after the second night, and the last two after the fourth night. The only positive thing I can say about this hotel was the room air conditioning. The location was way out of town, and mostly medical offices - very dead at night and not comfortable to walk at night. At 8am every morning, music blasted from the local restaurant into our room. Two of us changed rooms, as the initial rooms felt dungeon like - with no windows. Our bed linens referred to this hotel as Hostel Imbanaco. To all of us, it seemed more hostel like than hotel like. Room showers categorically were poor. Ours did not regulate properly between hot and cold. The shower drain worked poorly. Breakfast was marginally ok. Most of the residents of this hotel were young soccer players who were great young men needing low cost lodging. This was the perfect clientele for this hotel - it cannot pretend to be a mid level hotel. Only soap was provided - no shampoo. A loud explosion outside the room was very scary - although it turned out to be a transformer. Staff tried to be helpful, and it was nice to have a water dispenser in the lobby to fill water bottles.

10/10

Exceptional

14 May 2015

Verified traveler

Amazing staff, the best you might find

The staff is super nice, they will go out of their way to help you out. The hotel is small but decent. The pillows are bad bad like the reviews say, but the staff was kind enough to provide me several of them. The bathroom needs a shelf, but again the staff provided me a little table that worked great. Also the bathroom floor is very slippery. Again a staff member brought me his personal bathroom area rug so I wouldn't fall. The staff is amazing, the owners need to invest in pillows and improving the bathroom because everything else is great. BTW, the food cooked by Luz Dary was delicious!!!

10/10

Exceptional

21 Apr 2015

Tim

Good hotel

Nice staff, good hotel poor breakfast

6/10

Pleasant

16 Apr 2015

DAVID L.

It's Cali for less . . .of everything

Unfortunately, my one night coincided with a high school group from Chile in the hotel . . . imagine the night

Family

8/10

Excellent

20 Feb 2015

Mauricio

Great value

Good location, great service

Partner

6/10

Pleasant

03 Jan 2015

Verified traveler

It is a decent hotel. Location is among cosmetic surgery centers.
It is clean and it has very friendly and helpful staff.

10/10

Exceptional

08 Oct 2014

Verified traveler

Great and safe place

I was in the hotel for a week in a half great workers room is clean hot water a plus and tv most of all secured doors.

8/10

Excellent

19 Jul 2014

Joseph

Hotel close to almost everything in Cali.

Well the hotel is nice. Staff is very friendly but No English expect for one lady named Martha. Staff is very helpful once you get there but little hard to talk to over the phone. The area is very safe. A lot of restaurants in the vicinity. Cali is the place to be . Beautiful people beautiful place. Don't be afraid to mingle with the locals very nice people.

4/10

Poor

12 Jun 2014

Ramon

Bad Experience

I understand that in hotels as in any other business , service is commensurate with rates. However in this hotel they went beyond the reasonable limit. There were no proper bedclothes , no sufficient towels , no bath floor towels, no shampoo .,There was a safety box but it was locked I called several times for somebody to unlock it but no technician attended in three days.

8/10

Excellent

05 May 2014

Lisette

Close to the clinic and some good shopping malls

Nice staff, basic hotel. Not bad for the price.

10/10

Exceptional

23 Feb 2014

Ini Guevara

close to the sights i needed to visit.

my stay was very nice, the staff was very helpful, i say this hotel was excellant. thank you

8/10

Excellent

02 Dec 2013

Mauricio

Good for the price

It had all I needed a clean bed, AC and a hot shower, breakfast is included and is good, the service was excellent

8/10

Excellent

19 Aug 2013

Verified traveler

Good Price for Decent Hotel

not a 5 star hotel but comfortable and adequate

Family

4/10

Poor

17 Apr 2026

DIVIX

Hotel antiguo y un costo muy alto para lo que se recibe, hay mejores opciones

Self

10/10

Exceptional

06 Feb 2026

Doly

Clean- wifi -no sounds

Leisure Family

6/10

Pleasant

30 Dec 2025

MANUEL ANDRES

El personal amable, pero la habitación muy mal. El aire acondicionado goteaba mucho y se tenia que apagar, la regadera del baño se tapaba y no se iba el agua, teniamos que esperar hasta 1 hora para que se bañara la siguiente persona

Leisure Friends

10/10

Exceptional

28 Jun 2025

dra carmen

La verdad que es acogedor y esta todo limpio, hay un entorno con restaurante cerca y el personal es un muy amable y colaborador

8/10

Excellent

02 Jul 2024

Martha

Falta de insonorizar

En la habitación donde nos hospedamos se sentía los ruidos de la recepción

Business

8/10

Excellent

01 Jun 2023

Sergio Armando

Neteja excel·lent.

Personal en tots els àmbits, profesional i amable. L'esmorzar una mica justet. El dinar per encàrrec, forca bo i casolà. Habitació prou còmoda i tranquil·la. Bany funcional. Hauran de tenir més cura de la lenceria, quan a les tovalloles de mà. Bona ubicació. El millor de tot, la molt acurada neteja. Hi tornaria.

Self

8/10

Excellent

11 Sep 2022

Mauricio

Mejorar servicio

Bien, pero les recomiendo mejorar el servicio en las habitaciones !!!

Friends_and_family Family

2/10

Poor

30 Jul 2022

Yolanda

Falsa Publicidad

Publicidad engañosa, el valor No fue repetado, por ende tuve que pagar ademas 1 desayuno aparte. No escuchan al cliente, osea cero seriedad en lo pactado con la reservA.

No volveria por la incomodidad y por la falta de Honestidad, viaje por varios lugares y en este hotel fue el unico que considera a los 7 años a un como adulto, y ademas se desentiende que yo en la reserva di mis datos y los de mi hijo, SJPER CLAROS. Como lea dije en una nota a ellos mismos, no solo pierden a un cliente, pierden 10 mas y todos los que yo pueda, y Uds como mediadores entre el Hotel tambien, ya que ellos NO respetan la Reserva realizada con uds, ahora estoy esperando el cargo a mi tarjeta, porque no seria raro que el precio sea cualquier cosa menos lo que YO reserve. Lo.peor de Colombia.
SALUDOS

Friends_and_family Family

8/10

Excellent

02 Feb 2022

Nubia

Estancia agradable

Un lugar cercano a todo, restaurantes, supermercados y la clínica imbanaco, aseado, seguro, con una excelente atención

Friends_and_family Family

8/10

Excellent

25 Mar 2020

Maria

Todo en general muy bien.

Friends_and_family Family

2/10

Poor

17 Mar 2020

Verified traveler

Ich war enttäuscht und habe nur 2 Nächte dort verbracht. Habe mir eine andere Unterkunft genommen. Bekomme ich ein bisschen Geld von Ihnen, für meine Abmeldung der Unterkunft vor Ort zurück ?

Leisure Self