Cali Marriott Hotel

Colombia , Cali
CALI, Avenida 8 Norte No 10 - 18
Show on Google | Website | Map

100 reviews shown

10/10

Exceptional

30 May 2026

Marcella

Muy buenas instalaciones y sobre todo personal muy amable y servicial

Partner

10/10

Exceptional

21 Apr 2026

Benzor

Very nice hotel!

Self

2/10

Poor

20 Apr 2026

Tirsa

La estancia fue estresante en la registraron me cobraron más dinero que el precio me dio Expedia y a la salida querían cobrar extra dinero por el desayuno que ya estaba pago, y tan insignificante que la botella de agua cobraron, pague mi desayuno de una semana y nunca he desayunado sin agua. Tienen que tener cuidado cuando te ofrecen servicios. Me hice un masaje el cuál me dicen tiene un 20% de descuento y cuando vas a reclamar no te lo hacen es un engaño de 5 estrella no tiene nada no pantuflas, no bata ,No hielo, y el aire acondicionado no enfriaba. Una picina muy incomoda de usar, el gimnasio el agua caliente y no tiene desinfectante para limpiar las máquinas

Friends

10/10

Exceptional

19 Mar 2026

Phillip

Lovely hotel, nicely modern appointed rooms, friendly staff, great restaurant and bar

Friends

6/10

Pleasant

20 Feb 2026

Tyler

Not really what i expected from a 5 star hotel. I’m sure it could be great but my e

10/10

Exceptional

18 Feb 2026

Luis

Courteous staff, clean and comfortable room, very good dining options and a great experience all around!

Self

6/10

Pleasant

09 Feb 2026

Ricardo

Spa okay.

Business

10/10

Exceptional

26 Jan 2026

William

Nice hotel. Great staff.

8/10

Excellent

28 Dec 2025

Ricardo

It’s too priced for the service and quality it gives.

10/10

Exceptional

19 Dec 2025

Rene

My kids loved the pool and the staff were so kind to us

Family

8/10

Excellent

27 Sep 2025

Caridad

Good

10/10

Exceptional

01 Sep 2025

Jeniffer

I’m so glad I stayed at this hotel. The location is nice with great restaurants. The staff was going above and the beyond to help. I will definitely come back. The beds are so comfortable.

Business_and_leisure Family_with_children

10/10

Exceptional

22 Aug 2025

Rafael

Very good location. Near to all kind of restaurants, bars (walkable). Very safe area.

Leisure Partner

10/10

Exceptional

21 Jul 2025

Lilian

Great location

Leisure

10/10

Exceptional

21 May 2025

Patrick

Great.

Partner

10/10

Exceptional

04 Apr 2025

George

Cali to Bogota, Bogota to Cali

Good accomodations . Clean and comfortable rooms.

Business

6/10

Pleasant

22 Mar 2025

young min

It was just mehhhh

Business Family

10/10

Exceptional

22 Jan 2025

Ruben

The best hotel in cali

Leisure Partner

4/10

Poor

05 Jan 2025

raffaele

They kept on forgetting to clean the room and forgetting to leave towels, restaurant service extremely bad

Leisure

10/10

Exceptional

12 Dec 2024

Mariaclara

excellent

Leisure

10/10

Exceptional

04 Dec 2024

Ana

All good

10/10

Exceptional

23 Jun 2024

carlos

great place

10/10

Exceptional

05 Dec 2023

Andres

I am always treated by the stuff like a king, I love to stay in this Hotel every time I go to Cali.

Business Self

10/10

Exceptional

14 Aug 2023

Yelena

Friendly staff. Clean and modern rooms.

Business

10/10

Exceptional

20 Jul 2023

Vanessa

I love Marriott Cali, the best hotel in town

Leisure Friends

2/10

Poor

04 Jul 2023

Verified traveler

For sure the worst Marriot in Colombia and probably in Latam. The walls seems made of paper. You can hear everything from the room next door. The breakfast took more than an hour to order from the menu because they did not have all the ingredients. Literally they told us they have to go to the supermarket to prepare our breakfast. We carried heavy luggage but they did not have bellboy since COVID. I do not know why they are a Marriott. They should be a Hampton Inn or even lower. Overpriced!

Business_and_leisure Family_with_children

10/10

Exceptional

27 Apr 2023

Brittney

Amazing best hotel in Cali

Business_and_leisure Friends

10/10

Exceptional

28 Mar 2023

William

Excelente facilidades y excelente atención. Atención de calidad de parte del restaurante, allí está Edilson, quien siempre está atento de los más mínimos detalles, realmente me siento en casa cada vez que voy, también a Gabriel quien siempre tiene una sonrisa y un deseo de servir impecablemente. Al resto del equipo en la cocina que se esmera por preparar comida de calidad con un variado buffet y menú. A las chicas que atienden cuando uno llega a comer, siempre bien vestidas y amables para dar la bienvenida. A los muchachos del front desk que siempre son serviciales y atentos a los más mínimos detalles. A la seguridad que resguarda la propiedad, ellos que siempre están atentos cumpliendo con su labor. Por último no el menos importante, a aquellos que limpian las habitaciones, que lo hacen con esfuerzo y con un sentido de detalles, las sábanas perfectamente puestas y limpias, el baño limpio con pulcritud, y el resto de la habitación que es arreglada. Gracias a todos por hacerme sentir en casa.

Leisure Family

10/10

Exceptional

14 Nov 2022

paul

best place to stay in Cali

great customer service, front desk staff, Gabriel at the restaurant helps to provide a good experience. very attentive, perhaps only negative that took long x pple to answer the phone in the reception. very happy with service n acomodación.

best service from Hamilton, our driver from the hotel. shame couldn't give good recognition at the hotel, according to recepcion its a third party and not related to the hotel. very strange, since we contacted him through the hotel, Marriott should evaluate n value their service. Hamilton provided exceptional service above n beyond, different from the other 2 drivers we had.

Partner

2/10

Poor

16 Sep 2022

Oswaldo

I show them expedia reservation they told me it was not real and i had to pay twice.

Business Self

4/10

Poor

02 Sep 2022

Julio

I had a disappointing experience while using the property's airport pickup service. There was nobody waiting for me and my team at the airport, and when I finally found the Marriott driver, she was in the wrong terminal.

Business

10/10

Exceptional

29 Aug 2022

Nury

It's the best hotel in Cali

Business Partner

4/10

Poor

26 Jul 2022

Alexandra

We were incredibly disappointed by the staff and service at this hotel, particularly the staff in the restaurant and front desk staff. The restaurant is not only completely understaffed and under-resourced but the staff that IS there is not attentive at aL. In addition, the hotel seems to prioritize non-hotel guests for seating so we often had to wait to get a table and the supposed” free breakfast buffet” which was included in our rate had no food left on two occasions. We also tried having drinks and lite food at night in the restaurant and again, no staff and poor service.
As for the front desk, we were greeted on the night of our arrival by a gentleman that clearly just didn’t want to be there. He was rude and snapped at us when we asked about the restaurant hours. Marriott Cali which is supposed to be one of the city’s best hotels was a big disappointment unfortunately.

Business_and_leisure Family

8/10

Excellent

27 Jun 2022

Carlos

Nice and comfortable

Business_and_leisure Family

4/10

Poor

27 Jun 2022

alina

The TV did not work and never came to fix it.
we have to ask for a blow dryer and iron.
we call at 6:00am and they show up after I went down stairs around 9:00am
we ask to remove a roller bed that was never used and never did...
we try to call for room service and we are still waiting to someone pick up the phone. The worst place ever.

Business

10/10

Exceptional

27 Jun 2022

AA GYPSUM HI-TECH

Great hotel in Cali, Colombia

This is a great hotel with the best breakfast buffet ever!

Partner

10/10

Exceptional

12 Jun 2022

Nury

Excellent, I love it

Leisure Family

10/10

Exceptional

01 Jun 2022

Komlan Mawuli

I have stayed there prior this booking, so I always like or feel comfortable to stay there. Thanks

Leisure Partner

10/10

Exceptional

09 May 2022

Juan Camilo

Amazon hotel and Amazon concierge lounge. Thank you Marriott Cali.

Leisure Family

10/10

Exceptional

07 Apr 2022

Willie

Excellent stay!

Excellent hotel! Excellent service! Excellent staff. Hotel is located in a good, safe area and it's great to stay somewhere where the staff speaks good English and are very professional!

Partner

6/10

Pleasant

21 Feb 2022

Jose

NIGHT CONCIERGE FRAUD ME FOR 200 dollars when my room was booked already and I left a day earlier.

Business Self

10/10

Exceptional

20 Feb 2022

Kyle

Overall experience was good. Comfortable beds and pillow like you would expect from the Marriott.

Leisure Friends

4/10

Poor

24 Jan 2022

Julio

I was there for the weekend and my ax wasn't working at all they move till 2 am into a new room , the pool was out of service, the ac inside the lobby wasn't working. The sushi bar wasn't open no notice I asked for a credit and didn't get a response. Very dissatisfaction

Business_and_leisure Partner

8/10

Excellent

29 Dec 2021

Daniel

Where to stay in Cali for the Feria Celebration!

This was just a few days stayed; and everything was excellent and comfortable.

Partner

6/10

Pleasant

28 Dec 2021

Christophe

The hotel is nice, staff is nice. My only issue was the 30 flys dead or alive in my room :/

Business Self

10/10

Exceptional

14 Dec 2021

Julio G

Very nice. Good service.

Business Self

4/10

Poor

12 Oct 2021

Dragan

We being chased by the staff asking us what room we are outside of the hotel...after we told them no we are not checking out he still ask for room number...
elevators...there is a line everyday to reprogram the key...
it happened every day to us that we have to do that...
Breakfast on weekends....eventhough we were eligibile for breakfast on 8th floor ...there was no lounge working...
Downstairs no place to eat cus local people coming to eat ....
Probably the worst Marriot experience globally since we travel globally...
I called the hotel manager to tell that we were chased by the front desk people outside although we were not checking out, she never called back and never followed.
Beautiful facility and absolute the worst complete staff ever in Marriott...We definitely will be looking for different property for us and our employees.
Cleaning crue did a good job managing our suite so they were exception

Business_and_leisure Partner

8/10

Excellent

01 Oct 2021

Roberto

4 estrella

Buena zona

Self

8/10

Excellent

30 Aug 2021

mehmet

The hotel was very clean and friendly staff. The food at the restaurant was good. I would stay there again for my next business trip to the city.

Business_and_leisure Partner

10/10

Exceptional

25 Aug 2021

Nury

Is a excellent

Business_and_leisure Partner

10/10

Exceptional

21 Aug 2021

Premier

Everything was excellent.👍👍

Friends_and_family Family

10/10

Exceptional

19 Aug 2021

Verified traveler

Everything was good

Business_and_leisure Self

6/10

Pleasant

15 Aug 2021

Kristina

Would Not recommend this hotel - Marriott Cali

I would not recommend this hotel to anyone. The staff was nice and it was a descent neighborhood, however it wasn't what I expected. There was a very small pool in the lobby that could hold maybe 5 persons and a lounge chair, the pool was ice cold. The breakfast that was included was horrible, they advertise multiple restaurants but its really one. The food is not that tasty and hardly any native food.

10/10

Exceptional

26 Jul 2021

Verified traveler

The staff was amazing

Business_and_leisure Partner

10/10

Exceptional

20 Jul 2021

Verified traveler

Excellent service, food and security

Leisure Family

6/10

Pleasant

01 Jul 2021

Verified traveler

Other then having to be wanded for weapons everytime you came into the hotel by an abrupt and curt security woman the hotel was fine if not underwhelming.
I would advise staying clear of Cali altogether if you have the option. Medellin is a WAY better option to explore.

Leisure Self

2/10

Poor

04 Jun 2021

Verified traveler

Worst place ever

Business_and_leisure Family

8/10

Excellent

30 May 2021

Daniel Komlan

This hotel is great place to book for a trip to Cali, Colombia. Great area con

Partner

10/10

Exceptional

29 Apr 2021

Verified traveler

My first time in Cali, Colombia and enjoyed my stay. The food was amazing. The staff was incredible! Had a problem with my flight and had to stay another day. The staff and management accommodated me. I thought that was great considering it wasn’t their fault my flight was changed. Definitely coming back and staying in the Cali Marriott.

Leisure Self

8/10

Excellent

22 Apr 2021

Verified traveler

Really good hotel for a short stay but pay attention to if the city is under quarantine when you arrive there.

Leisure Partner

2/10

Poor

20 Apr 2021

Verified traveler

They tend to rip you off don’t go there

Friends_and_family Family

10/10

Exceptional

12 Apr 2021

Verified traveler

Hotel is in nice location for nightlife and dining. Security was high due to national football team staying at hotel which made me feel better about my choice. Had an issue with water leaking from room above. Getting a new room was a lot more difficult than it should have been.

Leisure Partner

10/10

Exceptional

11 Apr 2021

Juan Carlos

Great hotel

Great hotel, nice restaurant and great service

Partner

10/10

Exceptional

12 Mar 2021

Verified traveler

Professional staff really friendly also they give me some tips on the places to go in the area. Also excellent breakfast

Leisure Family

10/10

Exceptional

10 Mar 2021

Verified traveler

The food was great downstairs in the restaurant. I didn't like how long it took to get my order.

Friends_and_family Family

10/10

Exceptional

09 Mar 2021

Verified traveler

The staff was friendly and it was clean. I had wonderful service and the breakfast was good.

Leisure Friends

2/10

Poor

03 Mar 2021

Verified traveler

you would think the management would actually care about their guest but they really doubt they would rather see you have hardship than anything else

Leisure Friends

2/10

Poor

16 Feb 2021

Verified traveler

Oh man this place is a waste of money it’s out of the way of the main things to do in Cali they have a sad pool couldn’t use spa services on Valentine’s Day didn’t take care of bags. THEY DENIED MY FLOWERS TO BE DELIVERED. Didn’t pick up the phone when I called 15 times and one time picked up and left it off the hook!? When I finally got through they were rude. The rooms are way smaller than the square footage they said online. I know there’s better options I should have gone to intercontinental. It’s laughable that they still have 5 stars honestly had to wait 20 minutes for breakfast because they said they were going to let paid visitors go first. I could go on and on.

Leisure Partner

10/10

Exceptional

01 Jan 2021

Verified traveler

Great service, excellent location. Delicious food

8/10

Excellent

20 Dec 2020

Jazzmin

I like how nice the staff was an how they spoke a little English I didn’t like the fact that the lady at the front desk wanted to let customers skip because she felt like she knew them an they spoke Spanish after standing in the line for 20 minutes just to check in.

Leisure Self

6/10

Pleasant

29 Nov 2020

Cristian

Front desk staff give us a bad attitude and look at us

Partner

10/10

Exceptional

03 Nov 2020

RODOLFO

Bottled Water

I arrived late at night and room service was closed and there was no bottled water in the room.

Partner

10/10

Exceptional

21 Oct 2020

Charles

All the staff was great! My Spanish is a little rusty, but they were patient and helped me with the things I needed.

Leisure Self

10/10

Exceptional

13 Oct 2020

Hue

Rooms were very clean, Staff was nice... Breakfast was complimentary & good.

Business Friends

4/10

Poor

13 Oct 2020

Juan

Some of the staff was not up to the standards of a Marriott hotel. I experienced too many negative issues at my stay. Bad housekeeping, room service did not pick up the phone, the night shift guard at the underground parking lot very rude and ofensive.

Friends_and_family Partner

10/10

Exceptional

05 Oct 2020

Mohamed

erfe

Beautiful hotel and friendly staff!

Business Partner

8/10

Excellent

11 Sep 2020

Verified traveler

Nice place, great food and wonderful people.
Thank you!

Friends_and_family Family

8/10

Excellent

06 Feb 2020

Doreen

Everything was fine. We only had 1 day in Cali so did not get to enjoy amenities much.

Business Self

6/10

Pleasant

15 Jan 2020

Verified traveler

I was expecting better service. Too many regulations and customer service can be better.

Friends_and_family Family

10/10

Exceptional

07 Jan 2020

Dana

Awesome Cali Hotel

The Hotel is just as you would expect a Marriott Hotel to be. The only think that bothered me a little is the fact, that service is so slow and other than the people at the reception, no one speaks english. I asked where I could find water at breakfast and the poor girl ran away scared... but as I mentioned, just as a Marriott hotel should be: great rooms, comfy beds and really good food. Be sure to try the sushi in the lobby! In comparison with other hotels in Cali, this is heaven.

Partner

8/10

Excellent

03 Jan 2020

Neil

Comfort in Cali

Clean and comfortable room, friendly staff, safe and quiet location. Nice gym and great, tasty breakfast in hotel.
We were charged taxes at checkout and we are USA citizens. The guy that checked us out up at the front said that we had to pay this due to “ a new law that just passed”.. However, all the other hotels that we stayed at over our two week visit traveling around Columbia did not add this tax charge of approximately $30 per night on to room charges so this seems to be fabricated. It is recommended that you address this issue before you check in.

Partner

10/10

Exceptional

03 Jan 2020

Verified traveler

Love staying at this hotel. Not only is it clean, well located and modern but the staff goes above and beyond to make our stay comfortable. We are a vegan/vegetarian family with a 5 year old who has severe allergies. All the staff is aware and makes sure we are able to eat well and without any issues. The chefs make all meals for my daughter from scratch to ensure there is no cross contamination with her allergies. On the top floor there is a jacuzzi which is very nice to enjoy at night. Love this hotel we have always stayed here when visiting cali and we will return.

Friends_and_family Family_with_children

4/10

Poor

26 Dec 2019

Neil

Thieves! Ladrones!

If it weren’t for the maid stealing our IPad, I would give this hotel a higher rating as the room was clean, quiet, with very comfortable beds. However, we realized that we left our Apple IPad in the room after checkout. When we called the hotel that early evening to talk to the hotel front desk, they said that nothing was turned in to them by the cleaning lady. We called again the next day to double check, and the Ipad was still not taken up to the front desk.
What is even more annoying is that we had left a tip for her, and, apparently she decided to keep the Ipad for an extra tip. The manager did nothing about this. If you decide to stay here, double check your room thoroughly before you check out as some of the staff is dishonest.

Partner

10/10

Exceptional

19 Nov 2019

OlgaParra

I love the staff they super friendly and kind. The security is awesome they have a dog and metal detector is just a nice quiet place. Love it

Business_and_leisure Partner

10/10

Exceptional

29 Oct 2019

Rocky

There is a security guard at the entrance and the hotel is very safe. The surrounding security is not bad. There is downtown nearby and you can enjoy a night meal outside. There is a shopping mall nearby so it is convenient for shopping.

Business

10/10

Exceptional

13 Jul 2019

Verified traveler

Excellent hotel located in the north west side of Cali. Nice area to go and walk around during the day. With little boutiques and restaurants. The hotel itself is very clean and modern. The staff are exceptionally friendly and helpful. The only thing we didn’t like was the main pool. It’s on the main level and rarely gets any sun so it’s cold and not very comfortable as it is right by a restaurant. Also we feel the hotel is lacking a few more vegan friendly options on their menu.

Leisure Family_with_children

8/10

Excellent

09 Jul 2019

Verified traveler

Good location in Granada next to a good restaurant zone and a decent mall Centenario.

Friends_and_family Family

8/10

Excellent

04 Jul 2019

JESSICA

Security Was Intense and Made us Feel Unwelcomed

The hotel is modern and up to standards. The spa was amazing, very courteous and attentive. The breakfast buffet was good.
However, the customer service did not meet expectations and the security was very intense. Before entering the parking lot the officer and dog search the car. Then, upon entering the hotel there's a metal detector scan and a dog that sniffs your purse. We were repeatedly asked what we were doing there, even though we were customers, and others were not even questioned. Then, upon leaving, we needed to wait for an attendant to finish talking to a guy on a motorcycle. We could not go around them. I would rather spend my money where I feel welcomed and treated as a guest.

Partner

10/10

Exceptional

29 May 2019

Charlie

The hotel was clean, the staff was very pleasant, and the hotel felt safe.

Leisure Self

8/10

Excellent

21 May 2019

Michael

The only problem which wasnt really a problem was that i would have like just king bed, not 2 twins. The staff friendlyness and service was outstanding. Would definitely stay there again.

Friends_and_family Partner

10/10

Exceptional

09 May 2019

Francisco

Very good

Marriot is Marriott you can’t go wrong

Partner

10/10

Exceptional

29 Apr 2019

Verified traveler

Everything nice and clean, great service very accommodating

Leisure Friends

10/10

Exceptional

17 Apr 2019

ToyaDior

I truly enjoyed their spa!! Totally worth the money!!

Business_and_leisure Self

10/10

Exceptional

30 Mar 2019

Douglas

Great staff especially Maria who works in the bar of the Sushi restaurant.

4/10

Poor

22 Mar 2019

Kamal

Staff was inexperienced and lacked respect . Restaurant staff never give you what uve asked for and u need to keep telling them the same thing over and over again untill u finally give up and leave ! Entering the hotel is like entering a prison! Just ridiculous!

Business Friends

8/10

Excellent

12 Mar 2019

Rob

The property is nice, however, is a shame the way is managed, they are so cheap! Unable to grant upgrades even when you have status and the rooms are available, they charge you for literally EVERYTHING, they tried to even up sell breakfast. Management is literally missing, I had a horrible incident one day with a front desk agent who escorted me out the breakfast lounge because my reservation didn’t include breakfast, I asked for a
Manager and there was no manager on duty! I’ve never heard of that. This hotel does not represent Marriott well at all, is such a shame, as the property is really nice and boutique. It would be way better if they wouldn’t be so cheap and the staff had better customer service training. I must say, however, there is one girl on the concierge floor, wish I remembered her name, she was amazing, she knew my name, and was extremely attentive, of the entire staff was like her, this property will be 7 stars.

Business Self

10/10

Exceptional

09 Mar 2019

Verified traveler

Very close to restaurants and the fsmous Cali Salsa dancing clubs.

Leisure Partner

10/10

Exceptional

20 Feb 2019

Verified traveler

Great location, the suite with the aditional room is great, my view was not amazing but cool. The service at 8th floor qhen you buy the executive level acces is very good. A choice of drinks, feel private and the terrace is great there. I definitely recommend it.

Friends_and_family Family

10/10

Exceptional

17 Feb 2019

John

The Hotel was close to a mall with easy access to money exchange. The facilities were nice and the breakfast was diverse and tasted great. The staff were all very helpful and friendly.

Business_and_leisure Family

10/10

Exceptional

06 Jan 2019

Verified traveler

the best service ever great quality clean hospitality