Daniel
I would like to formally express my disappointment with the condition of my stay and the level of customer service I received. The bathroom towels and bed sheets were visibly dirty upon arrival, which is unacceptable and raised serious concerns about cleanliness and hygiene. In addition, the shower had a persistent leak that made it inconvenient to use and reflected poor maintenance of the room. To make matters worse, when these issues were brought to the attention of the staff, the customer service was unprofessional and unhelpful, leaving my concerns unresolved. I expected a much higher standard of cleanliness, maintenance, and hospitality, and I hope these issues are addressed to prevent future guests from having a similar experience.
